Sony India Complaints & Reviews

Sony Ericsson K790i — pour service

my sony Ericsson is dead & i given for service for service centre udupi karnataka
they taken for only flashing 2 month and they removed my emi no sticker and and also my original imi no is changed and when will go give for service for another service centre they did not provide warranty

sonyericsson mobile k790i — not receiving the new hands free set in warranty period

i had problem in hands free set provided with my k790i cybershot mobile handset, as it was under warrenty i submit the handsfree set to autharised sony ericsson service station on 25th feb .they told to come in 7-8 days but since today i.e 12th march i have been not recieve new set today i enquired about it in service station (degub service station, aurangabad, maharashtra, india) they spoke in very rudly and carelessly to the cuistomer .here the most ignorable person is the custamer !!!
i request to the company to issue the handset as soon as possible
my recipt no-1507(debug servie station, a, bad)
and complaint number-Seo[protected]

Sony ericsson mobile phone K790i — not serviced

hello my name is harsh i m using the k790i since one year and since then it has been serviced more than 7 times and any time after servicing i havn;t found my mobile working properly and rather another new problem begins and it started again making me to put it in service center.
i had tried to intimate them and as per first talk i again gave my cell to service center and provided them with job sheet id so that they can proceed but now they are not replying anything..not even my 8 mails that i have send to them and even my phone complaints..
service center person is saying that company is saying that cell is out of guarantee and now i have to pay the charges but it is because of their delayment only and now they are trying to prove it wrong.
i m in serious trouble and hoping for a solution from them with your help.
below i m providing my all job sheet id/complaints id starting from the latest one...

SEO[protected] dated 5th may' 09

------- BHP-SE-564163-CP
------- BHP-SE-580753-CP
------ BHP-SE-595463-CP

------- PUN-SE-92435/2008
------- PUN-SE-133743/2009
------- PUN-SE-166288/0809


hoping for your reply soon
THANKS
warm regards
Harsh Shivhare
[protected]

Sony Ericsson K790i — MP3 not working

music player is not working i mean there is no sound in the music player of my mobile
infact there is no sound for the incoming calls however i can chat without any problem

I have lost my Sony Ericsson W580i
Dear Sir,
I have lost my Sony Ericsson W580i walkman Phone in Kendriya Vihar-2, Sector 82, Noida on 24th July 2009 at 8.30 pm to 8.45PM.
My Phone IMEI number is '[protected]'. Its of black and Organge color Combination. I would request you. If you can trace my cell phone. I would be grateful.

Person who has got my phone was not picking my phone. After sometimes he switched of my phone.

Please do the needful and let me know about the same.

Rgds
venkataramana reddy
[protected]
[protected]@rediffmail.com

Your name: MANJUNATH.D

Address: #11, 1ST CROSS, 8TH MAIN,
BHUVANESHWARI NAGAR,
HESARAGHATTA ROAD,
T.DASARAHALLI,
BANGALORE-560 057.

Phone model:W580i (SONY ERICSSION)

Make: 2009

Last used No.: [protected], [protected], [protected], [protected]

E-mail for communication: [protected]@gmail.com

Missed date:[protected]

IMEI No.:[protected]
--
MANJUNATH.D
KARNATAKA FIRE &
EMERGENCY SERVICES,
BANGALORE.

Unfortunately I have to agree with this complaint. I purchased a w580i, (my the first and only Sony Ericson I will ever buy) the first one died within 1 week (and was replaced by the store I purchased the phone from not Sony Ericson). The second one died 6 months later. Both times they died out of the blue with no incidence of trauma or identifiable cause. When I called into warranty repair the phone representatives (multiple) were confrontational, and accusatory, insisting that I must have broken it. When I asked to speak to a customer care representative, or even someone else who might be better able to assist me a manager informed me that they are also the customer care representatives so there was no where I could further take my issue she was “it” and if I wanted to talk to someone else I would have to hang up and call back. I’m still perusing the issue, but I will not be purchasing another Sony Ericson and I would discourage anyone from doing so, or if they do to purchase a phone replacement plan from thier provider.

Sony Ericsson — Issue with customer service

I puchased Sony Ericsson W810i in April 2008. Within 2 months the mobile phone stop working.
From last one month, I am following up with service center and their customer support but no positive response and my mobile phone is still with them

The quality of product is bad and customer support/service is horrible.

I request other people not to buy any product of Sony Ericsson. Finally decision is yours.


Thanks.

This is absolutely pathetic show by Sony Ericsson management in India - see this:

Dear Sony Ericcsson India team,



You guys provide absolutely pathetic service. I have a W910i that I am frustrated with on frequent call drops despite all software upgrades.



1. First off your Customer Support website does not work properly. The service Locator form generates and Error every time I submit it – see the screenshot of the error message appended below.



Infact the link below the form for search – which reads “find a specific location” also reloads the same page. One would imagine it would give an alternative way to finding the service centre list.



If you guys cant manage to keep the support site working then at least provide a simple list of service locations.



2. I have then had to call your customer service team at your delhi phone number. They gave me the address and two phone numbers – one landline and the other is a mobile number – details here –



Mobile Technology

1785 Bldg No. 45

Sangamitra Nagar

Opp YMCA

D N Ngr.

Andheri W

Laxmikant Patil

[protected]

[protected]



No. 1 – Laxmikant Patil’s phone number is “currently not operational” thank you very much.

No.2 – Nobody picks up the phone number on the land line provided.



This is very frustrating – I am in half a mind to write in to some of my business associates at the UK head office of Sony Ericcsson. Does you head office even know about the numerous complaints from Indian consumers all over blogs and websites?

I had purchased Sony Ericsson model-T700, on 06-12-08.
My phone audio system is not working properly. Whenever I get call, sms or alarm, it does not sound --ings. I have already given my phone at service station. I gave on 17-01-09 but I have not yet got my phone repaired back. Every time customer care executives give me different excuses. I have really got frustrusted of this.
I hope by reading this e-mail you will definitely take some necessary actions regarding this.

with regards,

somadev patra
[protected]

I had purchased sony ericsson W830i in the month of november. for few months it was very good .there is no fault from the product side .but 2 days before the glass o[censored]pper panel was broken into pieces accidentally.i requested the service center people to replace the damaged part and i will pay the cost but their response was very rude they said next month they will place an order for that they asked me to meet after 2 months then i asked wont the quick service is carried out .their behavior towards me was very rude .thats not the way to deal with the customers.
i hope regarding this e-mail u will definitely take some action
ratna

Sir,
now W 810i product was stopped? did'nt sales in the market?
please details
so i want w 810i model phone
thanking you
parvathi

Sony Ericsson — Frustrating Experience with Sony Ericsson Customer Service Team

I had purchased Sony Ericsson's P1i mobile phone last year and had given it for repair twenty days back at Sony Ericsson's authorised service centres. At that time I was informed by the centre manager that I will get back my phone within 3-4 days. Till date I have not received my mobile and every time I enquire about the phone I am told that it will take 2-3 more days. To summarise my experience with Sony Ericsson's Customer service team, I would say that it was one of the most harassing experience I ever had with any other company whose product I have used.

It is not just the number of days by which the phone has been delayed that is frustrating it is the attitude of the servce team which treats customers as if they are doing a big favor by giving after-sales service. They had absolutely no regret in giving me the same standard reply and would shamelessly tell me that they have no mechanism of escaliting the matter.

I tried escalating the complaint through there call centre and was even more shocked at the way they treated me. The call was put on long holds and would be disconnected at their will. The call centre staff was extremely rude and indifferent to my concerns. I was given numerous false commitments of call backs, but till date no one has bothered to call/inform me.

I am absolutely frustrated and want to escalate the matter to the appropriate forum so that some meanigful action must be taken against all those executives who have been giving me false commitments. Please suggest me an appropriate way to taking the matter forward.

Regards
Nitin Gupta
[protected]
[protected]@gmail.com
Work order no: SE110120

I agree with both Mr. Yash and Mr. Dushyant. I have submitted my W810i for servicing @ the Mobile technology service centre(address mentioned above). This is the third time I have submitted my phone to this service centre but the problem of my cell remains unresolved.

My phone is currently facing a charging problem. When I first submitted my phone to these guys they said that it has a circiut board problem and hence they sent it to their factory for repair. Later on they called me and said it was a connector problem and not a circuit problem.

I asked them to change the connector and I will pay the appropriate fees.I even bought a new battery from these guys @ Rs 950/-. Then finally when I collected my cell from it charged at their centre it worked fine. The very next day my phone was not rsponding when kept for charging.

I brought the problem to their notice and they observed that the battery was faulty and the connector had issues AGAIN!!!.On the same day, I submitted my phone for the third time to have it sent to the factory for repair.

Finally when the handset was delivered (around 2 weeks after the last submission i.e.today), the guys at there centre found out the cell was not responding again when kept for charging AGAIN!!!. They told me that it would take 2 more days to service.

This particular service centre really offers PATHETIC service. Try it once at your risk to get an experience.

To sum it up, its been over a month I have been doing without my phone because a really DEPLORABLE service offered by Sony Ericsson India (2nd largest mobile sellers in India). The same has been experienced by the customers visiting this particular centre

One more thing that I want to highlight here is that these guys sell batteries loose packed. Hence, a customer cannot be able to verify whether it is really a genuine SONY ERICSSON battery or not. Even the grey markets sell the batteries loose packed but at half the price. Sony Ericsson also does not have any mechanism to verify whether a particular battery is genuine or not.

Readers and users, after this experience I have made it a point not to even think of buying a Sony Ericsson phone ever again.
Mr.Dushyant please mail me the mail id of the Sony Ericsson head office you mentioned above if possible. Thanks.

Dipesh Sutar.

sony ericsson very pathetic service. very bad software system

Sony — malfunctioning of mobile

I purchased Mobile set " Sonu ERICSSON K790i" on[protected] from Mobile Kingdom Shop No 03, BSEL Tech Park, Plot no . 39/5 and 39/5A, Sector 30/A, Opp. Vashi Railway Station, Navi Mumbai-400705.
IMEI Number : [protected]

Since then this set gets DEAD all of sudden though i am not using internet through which it can get virus infected, First time it gor dead on 6th dec 2008. When i contacted the shop from where i purchased the mobile set, they refused to intertain, instead they told me to contact Sony Ericsson service centre.
When i contacted them they told me that the mobile is dead because of virus and they did software upgrade and rectified the probel again it got dead on 8th feb 2008 and when agin i contacted them they told the same and did software upgrade, when i contacted sony ericssion customer care they told we will look into it and will contact the service centre peple and get the issue resolved.
Again the mobile is dead and the sony ericssion customer care people are telling me to contact the service centre.
THe problem is comming almost once in evry 2 months . This is the third time when the set went DEAD. and every time they are teeling the same thing and do software upgrade and resolved the issue temporarly.
PLease do the needful to get me out of this situation.

Regards

what is the procedure to save messages from my k790i mobile to my pc

I PURCHASED THE MOBILE SONY ERICSON W580I ON DATED 20/07/2008. BUT AFTER ONE MONTH THE MOBILE IS CREATING PROBLEM FOR ME. IN aug MY SET IS DEAD AND BEFORE GETTING DEAD MY MOBILE MY MOBILE IS NOT WORKING PROPERLY ASSURE ME THAT THEY WILL HANDLE THE PROBLEM SOON THEN I SEND IT TO SERVICE CENTRE ( NARAYANJEE MOBILE & SERVICE CENTRE ) IN DELHI. THEY SEND MY MOBILE TO COMPNAY FOR SWAP. WHEN I GET MY MOBILE BACK AFTER ALMOST 1 MONTH .
THEN I AGAIN SEND MY SET TO SERVICE CENTRE AFTER GETTING MY MOBILE AFTER ONE DAY THE SAME PROBLEM HAS ARISE AGAIN. THEN THE BLUE TOOTH IS NOT WORKING, NETWORK PROBLEM, VOICE PROBLEM, IAM WORKING IN A FINANCE COMPANY AS A EXECUTIVE IN MARKETING I HAVE TO TRAVEL ALOT. IAM NOT ABLE TO GIVE MOBILE AGAIN AND AGIAN TO SERVICE CENTRE .

LET ME KNOW WHAT CAN I DO . CAN I GO TO CONSUMER COURT ? KINDLY ADVICE

MY MOBILE NO IS [protected]

YES!
I AM AFECT THIS KIND OF PROBELEMS, I PURCHASED THE MOBILE SONY ERICSON W580I ON DATED 01/01/2008. BUT AFTER 4 MONTH THE MOBILE IS CREATING PROBLEM FOR ME. MY MOBILE CAMERA IS NOT WORKING AND WHEN I COMPLAINT IT SEVRICE CENTRE ASSURE ME THAT THEY WILL HANDLE THE PROBLEM SOON THEN I SEND IT TO SERVICE CENTRE, THEN REPLACE NEW PCB. THEN AGAIN SAME PROBLEM HAS ARISE AGAIN. THEN THE BLUE TOOTH IS NOT WORKING, NETWORK PROBLEM, VOICE PROBLEM, WHAT CAN I DO..

PLEASE HELP
MY MAIL ID [protected]@gmail.com

Sony Ericsson W 580i Mobile — Camera not working W580i Mobile

I bought W 580i Mobile from Mohali(pb) agianst a valid bill amount of Rs.10300 just around 16 months back. As the warrany has been expired, (One year) Camera of my mobile also expired, leaving no solution for me to do. This is not the worth of my valuable money.Cantact me: +[protected]

I PURCHASED THE MOBILE SONY ERICSSON W580I ON DATED 2.2.2009.THE PHONE WAS VERY NICE BLUE TOOTH AND THE CAMERA WAS WORKING VERY WELL THERE IS NO NETWORK PROBLEM I AM WERY HAPPY WITH MY PHONE

I want to purchase mobile body model No is K550. please provide is soonly

my sonyericsson 580i camera is not working.probs is "Another application is running.close it, and then start camera" so pls rectify this prob

Sony Ericsson - W580i — Malfunctioning in the Mobile

This is to bring to your kind notice that i purchased Sony Ericsson W580i IMEI no. [protected] on November 23, 2008 from M/S Aarnie Telecom, BF-81, Janak Puri, New Delhi - 110058 vide its Cash Memo no. 501 dated November 23, 2008.


I had hardly used the mobile for 4-5 months that it started giving me trouble. There was a display problem for which i gave the mobile to the service center initially. The complaint ID was RJK 10835. I got the mobile back after a month. The whole display was changed as reported by the service center but even then the problem was not rectified. Then there was another problem. The Keypad was too hard and had to be pressed no. of times. So i was left with no option but to give the mobile again to the service center for repair for the display and keypad problem. I submitted the mobile on August 28, 2009. The complaint ID was RJK 11863. I got the mobile back on September 14, 2009 in the same condition as i submitted it. But the service center people said that they had replaced a no. of parts. But the keypad was still too hard to press due to which i had to submit it again without taking it. The complaint ID was RJK 12248. I also registered the complaint in your customer care center the complaint ID of which was 85112781. The whole motherboard was replaced. I got the mobile back on October 9, 2009. It was still malfunction. This time, the error was that it was showing Insert SIM message again & again when the SIM was already inside it. The display was also not adjusted properly. So, i had to submit it again with the service center on October 10, 2009. The latest complaint ID is RJK 12902. I have also registered a complaint in the customer care center the complaint ID of which is 85402246. So, my mobile has been with the service center since August 28, 2009. The mobile has been virtually with the service center right from May ' 09. You can check up your records with the service center. Besides, there is another problem in the mobile since the beginning. Whenever i make a call or receive a call, it shows a warning " CIP Herring not provided by the operator. Insecure Transmission. "


You will perhaps agree that due to some inherent defect in the mobile, i could not use it for most of the time and have been put into lots o[censored]nnecessary trouble & stress. I don't think that the mobile can be rectified as they have virtually done everything that could possibly been done to rectify the problem.


I request you to please look into the matter as this is giving me immense trouble. Its been 2 months since i have'n got the mobile back. I don't even have any other spare phone to use.

Sony Ericsson Mobile — Problem in my Sony Ericsson W580i

Sir/madam,

Reg. : Problem in my Sony handset W580i

I would like to bring to your notice that I had purchased a Sony Handset Model W580i in Nov 2008. Within a month from the date of purchase, I had to take this set to service centre three times as it was creating problems; Third time its motherboard was changed.

Since then I have to take this set to service centre every month for different problems. Last time when I took my set to the service centre, I found that the upper panel lock of my set got broken which later on was fixed by the service centre by feviquick. Then I complained regarding the same after which the service centre replaced its upper panel.

Now few days back my set again started giving problem of low battery backup and charger and handsfree jack for which I again had to take it to the service centre. This time they are not able to see the IMI number and gave the reason that it is not visible due to the feviquick.

I regret to note that its been just 10 months since I purchased this Sony set and I am facing many problems with this hand set every now and then. Neither your customer care nor service centre/technical department is not able to provide me any permanent solution in this regard.

You are therefore requested to look into the matter and provide me a new handset or extend the warranty of the current hand set by one year otherwise I would have to move to the consumer court for further escalation in this matter. Some of the details regarding the service centre and mobile are given below:

Service centre name : Vibra Tec

Address: 9/14, East patel nagar, opp. Sidharth Amarpali Hotel, New Delhi

Work order no : SE309VTC11527

IMI No : [protected]

Customer complaint no: 85588834



Regards

Vishal Kumar

[protected]

sony ericsson service sucks.i have also a problem regarding w580i jack.i have given my set to sony ericsson service station and i have got my cel in next 1 and half months with all fake parts in it, after this my cel was again creating problms, i complained to the service station and they said that they replaced its mother board coz of problem in it.they didn't bother to call or intimate me regarding the problems and finally my warranty period is now over.pls tell me what should i do now.all the repairing expenses are depending upon on my pocket.

Sony Ericsson — handset not being repaired

respected sir/madam,

i gave my fone for repair at SURI TELECOM, 445/55 WEST GURU ANGAD NAGAR, GURUDWARA ROAD, LAXMI NAGAR, DELHI-92.

you people have kept my fone from last 1.5 month. from the last 1.5 month you people are misguiding me a lot. each time i go to collect my fone, you say 1 more week. i dont know what the hell services are you providing. my fone is in the warranty period and still i am not getting it corrected.

15 days ago i got a call from the service center, they asked me to collect the fone. when i went there the fone was still facing the same problems and was fitted with defected parts.

your customer care people are trying to make a fool out of me. now the last option i have is to go to consumer court. i[censored] people cant give me my fone back, then just give me in written that u have kept my fone from 1.5 months and u cant repair it, so that i can submit it to the consumer court. u people have no right to cheat us like this.

i want an immediate reply.

I have gived my mobile to be repaird to AXIUM Telecome a the first time only they have upgrade the software only then they said no we have donw a lot and we have report to show you which i dumy report second after 6 days i been back to them they said no there is a liqued dameged and sorry your mobile out of warranty and actually they are eating and drinking in mobile reparing place if any thing happen they will say no your mobile is damaged we will not reparied my mobbile is w910i the last job card no in axium is [protected]

can u give me ur phone no.if possible plz send.thanks

my sony ericssion w910i under warranty he magar uska mother bord nahi mil raha me vo hancet service me dake bhi 20 din ho gaya, me mara hancet 05/06/2009 ko dala he, us ka mother bord complient no . sew [protected]m he plz forwad this part

my sony ericssion w910i under warranty he magar uska mother bord nahi mil raha me vo hancet service me dake bhi 20 din ho gaya, me mara hancet 05/06/2009 ko dala he, us ka mother bord complient no . sew [protected]m he plz forwad this part

service centers lying
respected sir/madam,

i gave my fone for repair at Vashnavi Service at Mayur Vihar Phase 1..New Delhi 110091
you people have kept my fone from last 1.5 month. from the last 1.5 month you people are misguiding me a lot. each time i go to collect my phone, you say 1 more week. i dont know what the hell services are you providing. my fone is in the warranty period and still i am not getting it corrected.

15 days ago i got a call from the service center, they asked me to collect the fone. when i went there the fone was still facing the same problems and was fitted with defected parts. and also said ur mother board has been currupt and its not covered in warrenty period . You have to paid 1700rs ..i have SONY ERRICSSON K530i..model no.

your customer care people are trying to make a fool out of me. now the last option i have is to go to consumer court. i[censored] people cant give me my fone back, then just give me in written that u have kept my fone from 1.5 months and u cant repair it, so that i can submit it to the consumer court. u people have no right to cheat us like this.

i want an immediate reply.

ihave purchased a sony ericsson z555 mobile but after 2 months my mobile suffering from many problems then i went to service center for repair my mobile .there is a probleme in some buttons of keypad but they take lot of time to repair my mobile ie.20 days have passed but still they have not repaired my cell phone. why their service is very slow ...i request to you to provide fast services to costomers ...i am from india..state:haryana...city:panipat...
plse take steps to provide better service...


i will be very thanksfull to you...




my name:mayank khurana

service center name:naveen telecom.[panipat]

i accidently dropped my phone on to the floor, and then it stopped working, it landed on concrete that was dry. i sent my phone off to be repaired and they contacted me back saying it had water damage. which is not true, as it landed on a DRY concrete floor. then soni ericson send e a letter asking for nine pounds for them to send it back. which is of no use to me, as it will still not work. my phone is still under warrenty, but i feel as though there stating that it water damage just so they dont have to replace my phone, when we both no that it hasnt been into contact with any liquids what so ever. I would like them to repair my phone as its still under warrenty and not make an excuse that it is water damaged for it not to happen. i will not be satifisfied as a soni ericson customer unless my phone is repaired and sent back.

Sony Ericsson / K850i — Disply crack

I have purchased k850i mobile 16 days back and now his disply crack inside portion without any physicaly damge.I have given it for repair at Sony authorised servicecenter. Service center people are saying that you have to pay 1200/-Rupees to get it repaired.
My Phone is in Warranty period.

Please send me any response of my compliant. I will take any decision.

Go to Consumer Forum... its consumer court. U will definetly get double the amount u have spent till now.

Your mobile set is gone defective within warranty period. Also Sony Ericsson Servioce Center is not giving you propt service. Your new mobile is giving frequent problems. It means the mobile is having manifacturing defect. You ask to Company for replacement the same with new one. If company is not responding propoerly to your problems, why con'nt you approach to Consumer Forum for justice.

Sony ericsson K850i mobile phone — No response from the Service Centre

my cell is under warranty and it had some hardware problem so i submitted my cell in Accel Frontline (Andheri East) Sony ericssion service center on 20.10.08.
But they have never updated me about my cell status three times they gave me different dates to call and check what is the status of the cell. When i called them on 4.11.08 the person told me that still your cell H/W is unavailable. As i always use my cell to check my mails i am getting many problems in my work and in my personal routine. My call number for the complaint is : MUA-SE-026575/2008.

I also am 1 of the tortured owner of Sony Ericsson K850i, and guess what, after i browsed the consumer forum i was quickly able to make it out that most of the complaints on K850i is that the phone restarts itself which also is one of the problem with my handset . This actually is a manufacturing deffect which the company was aware off, that being the reason the company had manufactured limited phones and stopped it . Our fight should be against Sony Ericsson . pls reply to me ASAP [protected]@rediffmail.com .

Sony Ericsson / K850i — irresponsibility

I have purchased a sony ericsson k850i model hand set from sony world, siliguri, west bengal but after 2-3 months I have seen that the key pad automatically loosed from the platform.The said hand set immediately handed over & complain at sony ericsson service centre siliguri for it's repaire. My complain ID SEO[protected] dt. 04.12.2008. They said to me that it's case has to be changed and it has no covered by warranty. I have told that I am agree to provide the expenses to change the case after that they have given me the complain sheet and promised that within short time they will return me after repaier but till now they can't to give me my hand set. This causes I have been suffering many kinds of problems.

Please look in this mater and solve my problem.

I HAVE PROBLEM WITH EAR PHONE OF MODEL NO J120i

sorry to hear abut ur phone but k850i is really a model wich failed in the market
even im using one my keypad also came out within 3 months of buying the phone
i had to shell out 400 buks to get a new one...the list of problems is very long a vibrator dat does not work .. the main board was changed almost 10 times by the company it was in the service centre for almost 4 months..
now im having a lcd problem have to shell out 1700 buks to get it repaired...
im telling u dat never buy a sony it totally sucks the service is really bad
im gona sell mine in next 3 days n get rid of this useless phone...
sell urs before it goes out of warrenty bec sony charge a lot for the parts of the phone n the phone has been discountinued so dont expect to get a gud 2nd hand price..go for a n79 or n82 or n85 all have 5mp camera but my personal experince says never ever go for a sony

I am also facing the same kind of problems with my k850i. Within 6 months, keypad got damaged and after 3 months display is not working. In the service centers they always say because of water formation it is got damaged and it will not be under warranty. Customer care center won't respond. Better to stay away from sony ericsson.

Hi, I purchased K 850i in May 2008 and three month latter I started getting problem related to display. the display stopped blowing during the use of key pad. Since the service centers were far away from my place so I visited the service center in Oct 08 only and they re installed the software. but again few days latter the same problem started happening. I could not visit the service center due to no time and I locate away from city. Now I have given my phone to one of my relatives staying in Kanpur and he visited service center on 11.04.09. they kept the phone for one week and when they returned after reaching home we realized same problem.
In between I contacted SE customer care and they assure to help me if I provide the details of service center and service req. no. but nothing happened.
When I spoke to service center, they asked me to come to them again and they will look into it.
I don't understand what they did for one week with the phone and how can I take out so much time to hang up with service center. Next month the warranty will get expired and I will stand no where.

Please suggest what to do now?

u should show the to warranty card, i not try your best to go to any sonycenter to make a report.of eles if they cant do it u will have to go to another shop to get a better price

i have a problem with my sony ericsson k 850i mobile phone .. help me

Sony Ericsson / K850i — WORST SERVICE

SERVICE CENTRE-

CARE POINT,CALICUT
1st FLOOR,DAS BUILDING,OPP,
APSARA THEATRE,RAILWAY STATION
LINK ROAD
PHONE:[protected]


ON 11/24/2010 I GAVE MY SONYERICSSON K850I DUE TO NO DISPLAY LIGHT BUT EVERY THING

ELSE WHERE WORKING FINE.AND THEY TOLD ME THAT THE PROBLEM MAY BE WITH YOUR

DISPLAY AND IT NEEDS TO CHANGE, I AGREE WITH THEM AND AFTER THAT I RECIVED A CALL

FROM THEM SAYING THAT IT WOULD COST AROUND 2000 RS,I SAID OK DO YOUR WORK AND

RETURN IT BACK AS SOON AS POSSIBLE, AFTER THIS THEY DIDNT EVEN CALL ME AND I USED

TO CALL THEM EVERY WEEK BUT THEY SAYS ITS UNDER SERVICE AND WE WILL INFORM YOU

WHEN WE RECIEVE ITS STATUS. WHEN I CHECKED MY STATUS ONLINE WITH MY

WORKORDER NO; IT SAYS MY PHONE IS ALREADY DELIVERED AND ITS READY TO COLLECT.

BUT THE SERVICE CENTER TOLD ME THAT THEY DIDNT RECIVED IT YET.

3 MONTHS BEFORE I GAVE THEM MY PHONE AND IAM VERY MUCH DISSAPOINTED WITH SONY

ERICSSON SERVICES


NAME-NIRMAL C.S
MOBILE;[protected]
WORKORDER NO; SE310CP111865
STATUS AS ON 30/1/2011-SPARE NOT AVAILABLE

Sony Ericsson K510i — i want new messege no.

Dear Sir /Madam

pls tell me ur messege no. because im unable to send messege so pls tell me urgent ok.

Dear SIr /Madam


Im gate to days before vodafone prepaid connection but im unable to sent sms because the messege are barred so pls tell me what can i do, so send be urgent and tel me wht n complete the problem .

requested by
deepak lavaniya
( New vodafone consumer )

SONY ERICSSON K510i — BAD SERVICE

MANAGER VODAFONE

SIR LAST DAY I WENT UR VODAFONE OFFICE, SADAR BAZAR, AGRA
UR MEMBER ARE HAVE VERY BAD MANNER .THEY ALL LAUGH ON ME AND SOLVE MY PROBLEM OK .SO I GOING TO CONSUMER COURT .SO CAN TALK TO ME AND ANSWER ME .

REGARDS
DEEPAK ([protected], [protected])

MANAGER VODAFONE


SORRY MY LAST MAIL IS WRONG .
SIR LAST DAY I WENT UR VODAFONE OFFICE, SADAR BAZAR, AGRA
UR MEMBER ARE HAVE VERY BAD MANNER .THEY ALL LAUGH ON ME AND SOLVE NOT MY PROBLEM OK .SO I GOING TO CONSUMER COURT .SO CAN TALK TO ME AND ANSWER ME .

REGARDS
DEEPAK ([protected], [protected])

Vodafone K510i — Received a message

Sir, Ive recieved a messaege fromShel intl mobile draw that i ve won 1million dollars. wat should i do now

This is Pushyami im posting my complaint from Mysore I have purchased your hand set model number Z555i on 05 june 2008.
After 10 days we launched a complaint for breaking of key pad without any physical damage at Accel Front Line (Sony ericsson service center) in mysore but they have give reason as warranty has not covered for this problem.And i have send the broken key pad scaned copy to ur web site also by another service center located at Dev Raj urs road Mysore. And after few days i faced another problem in set of Not charging properly and again i went for that service center (Accel Front Line) and those people r taken 7 days for rectification and then we went after 7 days those people told that the board has some problem so kindly come after an week. Then we agree for that and we went after an week we got back our mobile.And for few days there was no problem in hand set after 15 days we again face the same problem but they people told that their is problem in board again and again we are facing same problem but due to this am facing so many problems please do needful for me otherwise i will go for consumer court and i will go for media also against the company

Regards,
Pushyami R Raj
[protected]/[protected]

I have submited my W700i to the Dedug Multi Services only one authorised service center in Aurangabad (Maharashtra) on 23/07/2009. First they told me pay Rs.100 for checking, then after 2day's they told me its keypad problem it wil charge Rs 1500/- and handset will be ready on 31/07/2009. When I went to service center on 31/07/2009. they said you should call us first and then come, your handset is not ready and come after 3-4day's now when I call to the service center they told me your head set IC is not working your head set is send to company and we are not having any idea about when it be repaired, then I told them I will have to complain about it. They replied your handset is not in warranty so you can't complain about it anywere.

Sir,
we have purchased w705 mobile in August 2010. we gave this mobile in the service center as the ON button is not working. later the service person said that the screen has been damaged and so the mobile is not working. i doubt that it is not possible, and more over the LCD screen is having scratches on the back of it. How is that possible for a new mobile to have scratches in the inner part of it if the mobile is not opened, and when asked the SERVICE PERSON says "WE DON'T KNOW" . So i want to know the part no of my LCD screen. Can you help me out of this problem. theses service person changed simply 3 LCD screen in front o[censored]s for other sony ericsons models.
Kindly please respond on this complaint and the SONY ERICSONS CUSTOMERS

CONTACT ME ON MY MAIL [protected]@gmail.com

Sony Ericsson — proper Service

Sir,

Im using touch screen model W950I four years.Im giving my mobile to change touch pad.
The service centre return to me the mobile not in proper working. Im inserting the sim card the sim card is not detecting my mobile.After working only my phone memory not functioning multimedia memory.
They r told mobile board is problem.what can I do now. I dont know the problem how arised. I give only the purpose of Touch pad problem.


Rs.Vinayagamoorthy
[protected]

Sony Ericsson service centres are the worst centres i have ever seen. Among these service centres Borivali (W) centre is in the top of all the worst centres. No proper Behaviour, no proper solution and exchanges the original parts with their existing old ones. And even the customer care does not listen to customer problems. If it was in my hand i would have closed that centre. I strong recommend to all people never go for Sony Ericsson cell phones.

Sony Ericsson K550i — headphones and screen

my headphones are not working an there are 2 dots over the screen.The service centre is also not ready to repair it.The phone is under warranty period.

i want to know

I have a problem to my new sony ericsson phone W350i
phone display is not working...

I 100% agree with Vinod Chopra, because to got the same experience, with service center and same problem with my k750i

Responsible Sony Erisson company people have to reply for this

Vijay Anand
[protected]

Even I am facing the same problem... they say that the problem is fixed but when i return home... on the way the phone will be dead again...
its very bad... dont have words to describe it...+

am use in w580i sony ericsson mobile, the previous month loss my display and keypad in this mobile how much amount i will pay?reply must and plz give the address of sony ericsson services center in Bhagalpur, (Bihar)

sony ericsson 710i — poor service centers

hi,
i am a student from hyderabad who got a sony ericson 710i a year ago and i have a problem with the rubber which is attached to it on the top.The problem is that the rubber on it got loose and detached. This happened ,5 months after i purchased .I immediately contacted the sony outlet ,they fixed it with a feviquick.after few months i faced the same problem and went to another sony customer care center ,i was told that they could fix it by replacing by another but if feviquick was'nt applied.so please give me some genuine advice.i took it after saving each peny of pocket money.please reply back.

Sony Ericsson W910i
I have bough a new Sony Ericsson w910i mobile on 10th July 18, 2008.With in a week time its start hanging and not able to operate as the error message operation failed. For servicing went to Sony Ericsson Service centre SALORA, they tried installing the software thrice but no go, as they advices me to go Sony Ericsson service centre “ACCEL FRONTLINE LIMITED” in Greems Road, they are asking my mobile for 3days to track the issue. I don’t know the how long time they need to complete the service.

I’m really fed up of this Sony Ericsson W910i model and the service provider.

The performance of this mobile is very bad. It’s nothing but only stylish.

I bought Sony ericssion G900 mobile on sep 08 and it has a display issue and i gave it for service in SALORA on Nov 3rd week.They said mother board needs to be changed, did the same and got back on Dec 8th. Then i found still there is a problem with the camera so again gave it for servic on 10th Dec 08. Till today[protected] they are saying that waiting for mother borad replacement. I had called them each and everyday asking about the service but there was no proper response from them. I also spoke to their service manager Mr. Sundaramoorthy once and after that he never picks up my call. I have never seen such a irresponsible stupid in this earth. Just now i got a call from them saying that after mother borad replacement the software is not working. The new mother board is not accepting the software.

They keep on telling some scrap stories and now says that he as escalated to his higher officials for any action.

Very very poor response from SALORA. Please don't give your mobile for service there.

sony ericsson W710i — Poor Servicing and Irresponsible,

I handover my mobile to servicing center on[protected] due to display problem. They studied my mobile and they told it is a strip problem and i said ok and i ask the servicing center people for how many days it will take to rectify that problem, they told 7-10 days.

Till now i.e[protected] almost 6 months the problem is not solved and they are telling now it is a mother board problem it wont rectify please take your mobile.

After these many days sonyerricson servicing center people are telling like that.

Please take necessary action and solve my problem atleast replace with another mobile

sony ericsson W710i — Customer service is dead...

I purchased a Mobile phone for my son and out of eleven months the handset has been with the service centre for 5 months and there is no response from Customer service either. The products are of inferior quality and ther is no proper response from customer service personnel. If at all they reply there is no coordination amongst them and they dont know the head and tail of the issue. Management does not take any responsibility whatsoever of the products and customers are duped.

Sony service is worst...

hi

u can remove & install nero software

Sony Ericsson Mobile Phone — Theft of Mobile

Hi,

Someone has robbed my Sony Erricson Mobile phone, model K790i with IMEI:[protected].
Request to trace the phone if not block it completely so that no one can use it.

Dear Sir,
I have lost my Sony Ericsson W700I Titanium Gold mobile on[protected] purchased on 25-06-08. At my work place. Please do the needful to find my mobile and let me know do I want to help you anymore on this. I have mentioned my mobile complete details below please find it.
Name: Nandkumar
Address:-Nandkumar sakat M.S.E.B.Colony Chattursahringi S.B.Road Pune-411036.
Phone +91 [protected]
Phone Model: SONY ERICSSON W700I
TITANIUM GOLD Make: SONY ERICSSON
Color: TITANIUM GOLD
E-mail: [protected]@gmail.com
Missed date: 14-12-08
IEMI No:[protected]
Number in use at the time of lost [protected]
My contact no: [protected]
please help me sir
I never forget your help,
Thanks,
Nandkumar Sakat

Dear Sir,
I have lost my Sony Ericsson W700I Titanium Gold mobile on 10-10-09 purchased on 16-06-07. At my work place. Please do the needful to find my mobile and let me know do I want to help you anymore on this. I have mentioned my mobile complete details below please find it.
Name: a.balamurugan
Address:
Phone Model: SONY ERICSSON W700I
Make: SONY ERICSSON
Color: TITANIUM GOLD
E-mail: [protected]@gmail.com
Missed date:10-10-09
IEMI No: [protected]
Number in use at the time of lost [protected]
My contact no: [protected]
please help me sir
I never forget your help,