Sony India Complaints & Reviews

Sir,
I purchased Sony Ericsson mobile P990i through sify shopping web site http://shopping.sify.com/shopping online in Dec 07 wide Purchase order no. .s[protected]b
The mobile IMEI no. is[protected] and model is P990i. Invoice no. 2839 by N R Infotech, Mumbai 07
It was delivered to my Dombivali (Mumbai- India) address on 25th Dec 07.
Recently I have taken it to Sony Service center for some repair. ( LCD screen calibration problem)
Sony service center at Saki Naka is saying that this mobile was not sold in India and hence we will not consider guarantee period.
I feel cheated. The Sify site clearly mentioned guarantee period.
Even after buying mobile in India, making Rupee payment, I do not get guarantee.
I request you to help me.
Latest status: Sony Service Center say that mobile can not be repaired and they are returning it back. I have paid Rs.14000/- and within six months I have to throw the mobile since it can not be repaired also.
I have raised complaint with Sony Ericsson and their reference no. is 72430288.
I have also raised complaint with Sify Customer care and their reference no. is
7297070
Both parties did not give any solution so far.
Please help me to get a replacement phone.
Regards,
Vijay R Shrawage
Mob: [protected]

I, Rogaciano Fernandes bought two Sone Ericsson cell phones (W810i & W580i) on June 25, 2008. Although I was told by the dealer that the speaker output of W58i is better than W810i when I started using the phones I noticed it was'nt the same. The sound output of W810i was much better than the W580i, since I was'nt interested in using the speaker mode so much I did'nt bother about that. However after a few days I noticed that when the cellphone rang the sound was cracking. My work enviroment allows me to keep the Cell phone on only on silent
mode so I did'nt realise this earlier.
As soon as I noticed this flaw I took the piece back to the dealer and he assured me that it would be replaced and advised me to deposit the cell phone at ACCEL FRONTLINE LIMITED.
I immediatly deposited my cell phone at Accel Frontline as directed on July 17, 2008 at 16:53 PM. Therafter I placed a complaint with Sony Ericsson (Complaint # SE[protected] to ensure that my phone is replaced A.S.A.P.
And I am throughly disappointed by the way my complaint has been handled. Last week I recieved a call from Accel informing me that the phone has been repaired when I had asked for a replacment. Also when I call SE customer care they keep asking me to callback after two wrking day. Its been over ten days now. When I ask for a floor supervisor I am either hung up on or just placed on hold. I been on hold once for over one hour waiting for Jeetendra, who I was told was the floor Supervisor. I did manage to speak to Manish, Nilesh and Vijay Sharma on other occasions. But on subsequent follow ups they all turned out to be non existent entities. Your customer care associates told me there are no floor supervisors with that name in Sony Ericsson. That
means a lot of people representing Sony Ericsson have been dishonest with me, starting with dealer who assured me that the cell phone would be replaced right to the cusomer care associates and so called floor supervisors who I doubt even exist..
I did'nt pay all this money to be treated this way. I dont care about my cell phone but I definatly expect an apology for this kind of customer treatment.
Today (0808/2008) I paid a visit to Accel Frontline Limited to check on my cell phone which I had deposited on 17/07/2008 because it had developed a speaker problem. I was told today that the phone has problems with the motherboard and will take another week to get it replaced.
Now I would like to remind you that initially when I had returned the phone I specifically requested for a complete replacement and I was ask to raise a complaint with Sony Ericsson to escalate the issue. I raised the complaint soon after but on all my follow up calls I was either placed on hold and never attended too, or I was transferred to some one who claimed to be a floor supervisor. I spoke to Manish, Nilesh & Vijay Sharma who all claimed to be floor supervisors but on subsequent follow up calls I was told that no such people existed in Sony Ericsson Customer service. My last few conversations have been with Sanjeev who happens to be your only employee who has bothered to call back and update me on my complaint. But that was over a week ago and since then nothing has happened. My mails to Sony Ericsson too weren't being answered.
It was out of sheer frustration that I had gone to ACCEL my handset and accept it in whatever condition it was. But in light of the new issue with the mother board I would now want a refund. All expenses paid including taxes.
I have been made aware by my colleagues that the handset has major issues with its display and motherboard. If that's not enough when I checked with the customer service people at ACCEL they too confirmed that this handset has issues with its motherboard.
Having understood this I really don't feel comfortable continuing to use this handset.

sony world madurai (near bye pass road) refused to provide a receipt for a sony remote purchased, it was home delivered without a receipt. Padmanabhan the manager refuses to provide the receipt despite repeated requests and refuses to exchange the product for a higher better model. The product is unused as received.

Respected Sir,

I m from Baroda (Gujarat). i used the All Sony Ericsson Walkman Series Phones from last 4 years. but thise time i m not satisfy from SE Serivces.

in May/2008 i buy SE W910i, but after 1 month its PCB Corrupts Itself, and SE Serivce Centre Replaced it with the new one.

after 1 month from replacing the PCB, i had another problem.
The System Connector Break Out Itself from the PCB. (Cause of SE's Rules and Regulations-They said how to Remove the Headphone Port and Usb or Charging Port.)

Now they are no Ready to take the responsibility for the Warranty of my phone and i lost my phone's warranty.

i do as they said, i give them my phone on 7/11/08, for the Repairings for the Phone.

and today is 5/08/08, they give me my phone and say, "there is no any chance to repair it, you have to charge the battery from the DESKTOP CHARGER" and you just touch wid us, if connector comes from the company we'll try. and they also lost my phone's Volume Key.

sir have u like this type of service????

so what i do rite now, i had buy this phone of cost Rs.16000.

i want to replace my phone with the company, otherwise i have to take the liegle action.

I purchased 1 pc. Sony Ericsson W580i cell phone (IMEI No. [protected]) from Hotspots retails pvt. ltd. Bhootnath Market, Indira Nagar, Lucknow on 23/12/2007 for Rs. 11950 (Inv No.[protected]. After using it for sometime, the cell has problemed and I complained the same to the authorized service centre of Sony Ericsson (Soni Ericsson Service Centre, Suratdeep Complax, 1st Floor, D-Block, Swantra Bharat Campus, 16, Rana Pratap Marg, Lucknow) on 03/06/2008 and deposited my handset . On 05.06.2008 I got the cell from service centre. But the problem was still and back of the phone was changed. I once again deposit my phone to above centre. I discussed with the concerned Ms. Robina Gujral and she told me that motherboard of the phone problemed so handset will replace the same with the new one as it is under warranty period. Subsequently, I deposited the phone to them. She said that H/S will be delivered on 22/07/2006, Thereafter I paid several visits to them followed by phone calls but they are not giving any head. It is almost 15 days have passed.
I am a common consumer and facing a tremendous hardship due to such practice of the authorized service centre. I seek your kind intervention to get me the replacement and the compensation for the delay and the strict action against the authorized service centre, M/S Soni Ericsson Service Centre (particularly the concerned officer Ms. Robina Gujral) so as to curb such unjustified and unreasonable acts of the manufacturers and service providers.

Consequences : I am without phone. Since I cannot afford to buy a further new handset.

Hi,

This is to inform you that I have purchased Sony Ericsson w580i on 28th february.2008, But now I am facing problem regarding the same.

1. Display is not working properly
2. Connectivity problem
3. Sound problem
4. Bluetooth is not working properly
5. Handset keeps on hanging
6. It Gets switch off automatically
7. Sometime don’t show missed calls received or dialed



I went to Sony Ericsson showroom but there I did not any response .please do something about this .As you know that cell phones are very important in our life and my business depends on it. Kindly confirm the same.

Thanks,
Pankaj juneja
[protected]

my brother mr mohan working in qatar abroad purchased this mobile and given to me when he come in kerala on june 1st 2006
the complaint of this mobile is flip strip and base of strip ( up and down) damaged and display will be white other wise like striked display. first time i will be repaired free of cost from authorized service centre in ahmedabad, again now the same complaint in mobile

what i am do

Audio Complaint, Since From the Purchased Date
Audio Complaint, Since From the Purchased Date
Complaint Id :
Complaint : As if i purchased a SONY VIOA Laptop worth of Rupees 54, 200/- Notebook : VGNCR36GB/2.0CZD/200GB/2GB/DVDRW MODEL NO : PCG-5K6P SERAIL NO: C101VRVQ REGISTRATION: [protected] Purchased From : SRI SAI RAM TECHNICAL AGENCIES, VIJAYAWADA. On Date: 13.03.2008. Still now upto date i have been mentally...

I have purchased this mobile 4 months back and I have given it for repair at Sony authorised servicecenter for not getting switched on for the first time.It got serviced and then after few days i was not able to hear the songs on the right hand side of the Handsfree and then gave it to service centre and got an information that i will receive the phone back only after 10 days and after 10 days when i visited the centre they said that they havent got the cell still and it will take 10 moredays to get the board replaced.But finally i received the set after 1 month.Now iam not able to make outgoing calls and not getting most of the incoming calls.
My Phone is in Warranty period

This product is having lots of problem since from the day it has been purchased.

Please loo into this.

My contact number is [protected].Iam using my OLD set.

When my elder son bought a Sony Ericsson K790i in Oxford, it seemed a bright buy since it cut away the need to manage a separate camera...ideal for a student who likes travelling. Subsequently, I bought the same set for my younger son here in India this January. This piece has been non-functional longer than than it has been o[censored]se...all the keys had become sluggish and some non-functional. Now it's been sitting at the service centre on its second stint for the past fortnight almost. The result is I have been without a mobile all this while. Even now, some parts have not been located. Since this is the second time, back to back, that the instrument has gone to the centre, I think there is something seriously wrong with the model and I do need a phone immediately. I request Sony Ericsson to replace this with a more dependable model...if there is one. That there is something wrong with this model is quite clear because my elder son's phone has also packed up as a result of 'water vapour' formation...from the air!!! This too is absolutely untenable. Sony Ericsson thus is doubly responsible for these two unhappy rides that two trusting customers have been taken on.Looking for a sound and quick redressal.

Dear Sir,
I have lost my Sony Ericsson W580i walkman Phone in Kendriya Vihar-2, Sector 82, Noida on 24th July 2008 at 8.15 pm to 8.30PM.
My Phone IMEI number is '[protected]'. Its of black and Organge color Combination. I would request you. If you can trace my cell phone. I would be grateful.

Person who has got my phone was not picking my phone. After sometimes he switched of my phone.

Please do the needful and let me know about the same.

Rgds
Deven
91-[protected]
[protected]@rediffmail.com

I puchased Sony Ericsson W810i in April 2008. Within 2 months the mobile phone stop working.
From last one month, I am following up with service center and their customer support but no positive response and my mobile phone is still with them

The quality of product is bad and customer support/service is horrible.

I request other people not to buy any product of Sony Ericsson. Finally decision is yours.


Thanks.

I PURCHASED THE MOBILE SONY ERICSON W580I ON DATED 24/12/2007. BUT AFTER ONE MONTH THE MOBILE IS CREATING PROBLEM FOR ME. IN APRIL MY SET IS DEAD AND BEFORE GETTING DEAD MY MOBILE CAMERA IS NOT WORKING AND WHEN I COMPLAINT IT SEVRICE CENTRE ASSURE ME THAT THEY WILL HANDLE THE PROBLEM SOON THEN I SEND IT TO SERVICE CENTRE ( PRATEEK MOBILE & SERVICE CENTRE ) IN GWALIOR. THEY SEND MY MOBILE TO COMPNAY FOR SWAP. WHEN I GET MY MOBILE BACK AFTER ALMOST 1 MONTH . THE CAMERA PROBLEM WAS STILL THER
THEN I AGAIN SEND MY SET TO SERVICE CENTRE AFTER GETTING MY MOBILE AFTER ONE DAY THE SAME PROBLEM HAS ARISE AGAIN. THEN THE BLUE TOOTH IS NOT WORKING, NETWORK PROBLEM, VOICE PROBLEM, IAM WORKING IN A FINANCE COMPANY AS A EXECUTIVE IN MARKETING I HAVE TO TRAVEL ALOT. IAM NOT ABLE TO GIVE MOBILE AGAIN AND AGIAN TO SERVICE CENTRE .

LET ME KNOW WHAT CAN I DO . CAN I GO TO CONSUMER COURT ? KINDLY ADVICE

MY MOBILE NO IS [protected]

Order no. 4705186

Dear All,

I have bought (1 GB DV Digital Camera/Mp4 Player/PMP PLAYER With 2.5 Inch Screen/Games/EBook) from the rediff shopping received under the transaction no. 5259004.
Complaints about the problem is that ... MP 4 player is not workable and camera is not properly visible i.e. image is not clear.

Requesting you to exchange the same

respected sir/madam,

i gave my fone for repair at SURI TELECOM, 445/55 WEST GURU ANGAD NAGAR, GURUDWARA ROAD, LAXMI NAGAR, DELHI-92.

you people have kept my fone from last 1.5 month. from the last 1.5 month you people are misguiding me a lot. each time i go to collect my fone, you say 1 more week. i dont know what the hell services are you providing. my fone is in the warranty period and still i am not getting it corrected.

15 days ago i got a call from the service center, they asked me to collect the fone. when i went there the fone was still facing the same problems and was fitted with defected parts.

your customer care people are trying to make a fool out of me. now the last option i have is to go to consumer court. i[censored] people cant give me my fone back, then just give me in written that u have kept my fone from 1.5 months and u cant repair it, so that i can submit it to the consumer court. u people have no right to cheat us like this.

i want an immediate reply.

I bought a sony LCD TV of the model 32S series in March 2008. To my surprise, the TV stopped working last week just after use of 3 months and its been more than a week that Sony people have taken the TV from my home and have not returned it yet and they are again and again making fake promises of fixing it in a day or two.

Latest stunt being that they said that the part which is faulty has been oredred and it will come from Singapore... yes you heard it right ... singapore, ... company like Sony has to order parts from singapore and it will not be in for the next 1 week.

Is this what you call customer service and product quality when you pay almost 50K for a product.
Pathetic and worst customer service.

Another surprise, there is no escalation mechanism defined and in place, I am like stuck. Please guide how I move to consumer court and get it resolved.

Thanks
Saurabh Kumar Nim

sasi kumar from bangalore
i have taken my mobile to the service centre for sony ericsson.they checked it out and told me its mother board problem and it will take 40 days for replacing that.see i have bought it in mobile store on jan2008 the very next month i had software problem in my mobile then i got the software updated again for the next month i had problem in the data which got erased automatically then i took it to the service centre. the next month onwards i was facing a problem while calling in the display its showing calling but the person on the other side has picked up the call this much slow it was even then if i free my memory space. from the day of purchase i face one or the other problem. in the first month itself i requested for a repalcement but i didnt get ..buying a mobile for Rs20, 699 that i should keep on hanging on with the service centres. i have lot many works. i cant take it for service every day .is this the mobile service done by sony ericsson . if iam going for for replacement which will take 40 days what will i do for the 40 days . is that i should buy another mobile even after spending Rs20, 699 on mobile. my request is to provide me with spare mobile till my mobile gets repaired or make the repairing done very soon.


i has been past one month i have submitted my mobile to service center in bangalore marathahalli..still now they havent got it repaired each an even time i call them they give excuses saying that today it will happen tomorrow we will give u hand set but the next day when i call the same thing is happening.i loose many contacts since i am not using my mobile for past one month.they have been telling that we have ordered for new mother board.next day they tell we have recieved defective mother board so they will order again .i told ok
but next time when i went they told new motherboard has come but camera was not there. have called customer care for more than 5 times but no response . lastly i spoke to ritesh on wednesday (16/7/08).
Ritesh gave confirmation that he is responsible for getting handset on friday but today also i dint get handset.
is the sony ericsson providing duplicate models . such a branded company giving these kind of products and service to the customers really got vexed with sony ericcson. atleast take some neccessary action on the service center in marathahalli in bangalore..

HELLO SIR /MADAM


THIS IS MY 2ND MAIL BUT I HAVE NO RECEIVED ANY CALL AND MASSAGE FROM VODAFONE .MY PROBLEM IS SMS NOT SEND IN ANY MOBILE PHONE, GPRS IS NOT, ALL SMS ARE BARRED. LAST DAY I WENT TO UR VODAFONE OFFICE, SADAR BAZAR, AGRA.
UR ALL RECEIPNIST NOT WORK PROPERLY THEY ONLY LAUGH ONLY IN COSTOMER .I THINK UR VODAFONE MEMBERS ARE HAVE VERY BAD MANNERS.SO I GOING TO CONSUMER COURT BECAUSE UR VODAFONE OFFICE, SADAR BAZAR, AGRA.MEMBERS ARE INSULT ME OK .U TELL ME


BEST REGARDS
DEEPAK ([protected], [protected])

I just purchased my new cell phone a month back. Its model is W580i. Now the sounds in the system are gettin struck up. I gave it to a authorised service center. They said that they had corrected the problem but still i get the same problem once again. Can I appeal for a replacement of the product since i have a full year s warranty remaining. Please help me

i m your cusotmer sony ericsson k550i i purchased this handset from one of your outlet satyam telecom(jayanti bazar jaipur rajasthan) in the month 07 july 2007, i m facing the problem about "WHITE SCREEN" and complained for the same 6 times in last 4 months at ur service center situated at jayanti bazar(jaipur rajasthan) they always kept this handset for more than 15 days and last time i submited this on 16the june 2008 and i received back this on 12the july 2008 with the final and sure commitment that now onwards i won't face the same problme but again same day i received the same problme with error msg:"inactive sim card" i m highly unhappy and dissatified with ur services pls concern my matter asap or i will take a legal action on the same...