Sony India Complaints & Reviews

Today (14/8/08) early morning I lost my mobile nearby Guntur railway station.I kindly request you to please track as soon as possible.

Sony Ericsson/w580i — non replacement of faulty spare in warranty period

Regarding my sony ericsson w580i handset which was purchased on 5th nov 2007 from "The mobile store" palarivattom, cochin, kerala had a problem on the display when took to the sony authorised service centre "Accel frontline ltd" on 6th june 2008 was rejected due to the reason that the display has to be changed coz of corrossion on pcb board which doesnt come under the warranty and the replacement of the faulty parts will be payable.
is it that sony ericsson is not at all responsible for there products or is it the service centre guys trick to earn and the service guys tells all stories regarding the fault which was observed.
please help.

to questions.[protected]@support.sonyericsson.com

dateTue, Aug 19, 2008 at 7:58 PM
subjectRe: Case : 72416180
mailed-bygmail.com

hide details 7:58 PM (13 minutes ago) Reply


Hi,
What commitment are you talking about? You take 20 days to reply on a mail that was fowarded 5 times to you and you say thats commitment.
Ever since I bought this handset it has spent more time with you then with me. When I first deposited the handset with ACCEL they asked me to collect it in 4 days. Now its over a month since my phone is with them. Last when I visited on August 08, 2008, they asked me to collect my handset next week. Now 10 days after that you write to me asking me for some more time. And for what? Repairing the handset?? Who wants a repaired piece? I did'nt pay 10 K for a second hand piece. I want a refund all expenses (cost including taxes paid). I wanted to be compensated for all calls I was placed on hold / hung up on, All the fruitless trips I made to ACCEL. All the false promises Sony Ericsson made.

Thank you for nothing so far.

Rogaciano Fernandes

On Tue, Aug 19, 2008 at 5:05 PM, <questions.[protected]@support.sonyericsson.com> wrote:

Dear Mr. Fernandes,

Thank you for contacting Sony Ericsson on World Wide Web.

Sony Ericsson is a customer driven organization, committed to delight the customers. We make a conscious effort to meet our consumer's expectations.

This mail is with the reference to your complaint regarding Sony Ericsson handset W580i. We sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We would like to inform you that we got the feedback that parts are not available in stock. So, we request you to kindly wait for some more time. We will surely get back to you with the best possible solution.

I would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.

In case of further query, please feel free to contact, we will be more than happy to assist you.
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Vijay
Sony Ericsson Customer Care

The details of this case are as follows:
Case: 72416180
Engineer: Achit Mathur
CaseOpened: 31/Jul/2008 09:14:32
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Rogaciano Fernandes rogaciano.[protected]@gmail.com
Hi,
I, Rogaciano Fernandes bought two Sone Ericsson cell phones (W810i & W580i) on June 25, 2008. Although I was told by the dealer that the speaker output of W58i is better than W810i when I started using the phones I noticed it was'nt the same. The sound output of W810i was much better than the W580i, since I was'nt interested in using the speaker mode so much I did'nt bother about that. However after a few days I noticed that when the cellphone rang the sound was cracking. My work enviroment allows me to keep the Cell phone on only on silent mode so I did'nt realise this earlier.
As soon as I noticed this flaw I took the piece back to the dealer and he assured me that it would be replaced and advised me to deposit the cell phone at ACCEL FRONTLINE LIMITED.
I immediatly deposited my cell phone at Accel Frontline as directed on July 17, 2008 at 16:53 PM. Therafter I placed a complaint with Sony Ericsson (SE[protected] to ensure that my phone is replaced A.S.A.P. And I am throughly disappointed by the way my complaint has been handled. Last week I recieved a call from Accel informing me that the phone has been repaired when I had asked for a replacment. Also when I call SE customer care they keep asking me to callback after two wrking day. Its been over ten days now. When I ask for a floor supervisor I am either hung up on or just placed on hold. I been on hold once for
over one hour waiting for Jeetendra, who I was told was the floor
Supervisor. I did manage to speak to Manish, Nilesh and Vijay Sharma on other occasions. But on subsequent follow ups they all turned out to be non existent entities. Your customer care associates told me therE are no floor supervisors with that name in Sony Ericsson. That means a lot of people representing Sony Ericsson have been dishonest with me, starting with dealer who assured me that the cell phone would be replaced right to the cusomer care associates and so called floor supervisors who I doubt even exist.
I did'nt pay all this money to be treated this way. I dont care about my cell phone but I definatly expect an apology for this kind of customer treatment. If that does not happen I will be forwarding my complaint to the Natianal consumer Forum.

--
Thank you & Regards.

Rogaciano Fernandes.


wAiT fOr mOrE

Here's more on your commitment stuff.
I called ACCEL on August 20, 2008 at 11:30 AM and they informed me that the Phone was ready and I could collect it. Considering how frustrating your custormer service is and understanding very well now that a customer should not expect much from Sony Ericsson once he has paid for the phone, I thought of getting my phone back from ACCEL. So on August 21, 2008 I went to ACCEL to collect my phone. After waiting for over 01 hour (Besides the 01 month that I had already waited for) when I finally got my phone back I found how used and worn out it looked. The keys have become loose and the panel seemed out of place. The blue tooth funtion ain't working too. And on all this there was a sticker there which said "TESTED". Who tested it and what did he test? When I asked to speak to some one from Sony Ericsson. They said theres no one from Sony Ericsson there. No wonder their service sucks.

The state that hand set is in. I dont want it back. Please arrange for a refund.
I'd be happy with just that.

What is the meaning of warranty, customer support and service?SES08SYS 13115


I went there on 20th september.
They assured me that they would raise a spare request as they were running short of spares.
Approximate delay they told was 2-3 weeks.
After 1 month, on 18th October I went there again. Still the spare was under construction. I feel it had to be manufactured in china or some other country and to ship here once an order is placed. Even then 64 days is too long.
My warranty was expiring and they told me that it is better to enter the handset as a live call so that spare will come instantly.
So i left the set there and i got a service request form. My request no is SES08SYS 13115 entered on 18-Oct-2008 at 3:59PM.
Complaint was Keys not working. Their analysis was Bonzer flex faulty.
Being an Electronics Engineer, i have some idea of the things they are telling me. It seems that my phone had a non-dotted connector and now as it is not available both the hinge assembly and the dotted flex have to be replaced. It cost ~2, 500/- and it was clear that if i spend the sum at that time i could have got the spare on the spot.
When I called there on 6th November they again told some other excuses.
On 11th Nov when i called, they insulted me. After asking who was calling, the put the receiver down. No reply for 2-3 minutes.
Is this the way you are treating the customers.
2 months for a handset to be repaired. It is horrible.


I want to know clearly, whose irresponsibility troubled me. Whether it is Sony ericsson or your Trivandrum franchisee.
I logged there on 18th September. So pls tell me when they raised the spare request?
Why the spare is available for out warranty cases? How many similar cases both warranty and outwarranty cases they delivered during this period?
Why this much delay had been occurred?
Who is responsible for this?
Is this the way a prospective, potent, sensible and genuine customer is being serviced?
Don't you understand what market forcasting is, what knowing the needs and identifying customer etc.
What compensation are you giving me?

I can speculate that when you contact them they'll tell some excuses and send some manipulated reports.
I tell you they are simply making money at your expense and your name is being used for the same.
Anyhow i want to know your response and what action you are going to take against them. After knowing that only I've to take a decision.
I'm an IT professional working, Trivandrum.
I don't have time to follow them up or you.
But the situation highly necessitates that i must go to consumer court and/or Lokayukta.
Also an orkut community and a blogsite have much to do with the mileage and glamor of W580i and also Sony ericsson.
Do you openly agree that the connector used in old W580 is faulty?
What is the difference between dotted and non-dotted bonzer flex used in w580i? Requesting you to provide me with a new phone, if this one can't be repaired in the warranty period.

I called up[protected] and to my surprise, they gave me a reply telling that the issue would be resolved in 24 business hours(good terminology) Well, it's been a week after that, and i assume, their business is stopped ever since then. Complaint ID is SE 750_7612. I re-raised the same complaint, and yet to receive any response.

Sony Ericsson — hands free problem and body dull

Respected sir,
I am chandrakant using sony ericsson handset c702 but i am having problem my handset colour has been dull with in 3months of the purchase date i had called the call center of sony ericsson but i didn, t get any reply my question is if i pruchase a new body how can they give me the guarantee. my 2nd problem is for hands free i had given it for exchange to the service center but i didnt get the handsfree from the company i order on 20th of may they are saying come after 1week you will get but these 1week never came what to do sir,

dear sir/madam,
i have sony ericsson mobile model no. K800i, which was working well, but since last 3-4 days i am facing the problem of sound, i mean when i make a call, i am able to get the sound through loudspeakers only, not from the in built speakers. also i tried to get connected the sony's service centers but failed to get them . kindly make the solution as soon as possible .

Where exactly this service centre is in Kalyan???

please give the address of sonyericsson survice center in kalayan, thane(MH), or nearest to kalyan.

sony walkman nw-e003f
(no data error)

sir/madam,


two weeks before my friend bought sony walkman nw-e003f for me.after open this product i fully charged after i witch on the player is not working bu pendriver is working so shall i repacment this product any one of the sony showroom in chennai. pls reply

regard
sekar

sir,
Im Brijesh kumar from ghaziabad i purchase sony handycam model no- DCR-HC46E serial no[protected]years ago.I lost the software CD of my handycam can you provide it into my mail ID-([protected]@yahoo.com)
thanks,
Brijesh kumar

Sony — poor battery backup of walkman

i purchased SONY Walkman model no.-NWZ-E353 from atta market in noida,U.P. now its battery backup is just 10 hrs contary 2 company's claim of 50 hrs.moreovr da retailer i.e. MEHTA e- STORES is also not providing duplicate bill.

Just file a case against them dear..that the best solution...and give maximum publicity...lets see..

sonyericsson — Repair of mobile P990i

Fwd:Sony Ericsson Contact Center, Ticket: 85089116

This has reference of my grievance regarding servicing of my Sonyericsson P990i mobile.
My grievanace has yet not been resolved and I have recieved no repsonse from you.

From now on, I shall be sending you three reminders daily till my grievance is unresolved and nos. of reminders will be escalated going forward.

Any attemp to filter/block/modify my mail at your end will lead to litigation at suitable forum and would amount to deficiency in service.

This may be treated as reminder cum notice.

With No Regard

S S Giri
[protected]

Sony Ericsson / W 580i — Pathetic and the worst service

I bought my new cell W 580i from one of the sony ericsson showrooms in gurgaon 3 months back, the key pad stopped working all of a sudden, when taken to the service centre, the cold response of the gentlemen who looked and sounded irritated and pissed in his life told me to leave it with him and come back after 6 hours, the same was done but when i returned the cell was not even touched leave alone the repairing part. I took the cell back and spoke with the manager in Delhi who sits in Delhi office. Asked me to leave the cell with the service centre guy so that he gets it to Delhi for repairing, did the same. Its been a month there is no response from them. They dont know the status of my cell, where is it and they have no information. I have been running behind them, they have stopped picking up my calls.
I really dont know who to contact because even the manager seems to be helpless and gives me weird replies like we are replacing it and sometimes they are trying to repair it, and at times they tell me we dont know the status and on the other hand i am handicapped without my cell.

sir mine is 580i piece, i took it last week only, in that i got a problem that configaration error, pls contact your service center, .I took it 2 service center and asked to solve the problem, now he is asking RS.350/-... i am having the warrenty card also...
what ever happens within 1 year, they have to do, even soft ware problem also...
now he is asking money, what should i do now...?

i have bought this mobile in april 2008, my phone is getting hot while operating. it got hot even we talk only for half minutes.
kindly give me the feedback quicly

I buy a W580i before 20 days. Withing 10 days Software was hanged. & stopped the work. i use mobile only 3 days.Then i went to service centre. they told me to it will done 7 days. but till 20 days it is not done . what nonsance things they are doing. Every day they are ignoring me. & even not giving responce properly.they are very helpless.how you authorised that Service centre i dont know.
When i will get my hpone i dont know . i think it is worst to use sony mobile.

Sony Ericsson — Pathetic and worst Service

I bought my Sony Ericsson Mobile W580i in the month of April from Hot Spots Retails Pvt. Ltd., Yusuf Sarai, Delhi. Suddenly the Display got blank on 09/07/2008. I went to service centre at Arun watch Shop, Yusuf Sarai and given the mobile to get it repaired under the Complaint ID SES08AWS11872. Its been a month now whenever I go and ask the status their reply was LCD Stock is not available so they do not know when they can get my mobile back in shape. The service centre manager seems to be helpless and gives me weird replies and asked us to talk to Okhla Office but they are also helpless. I am handicapped without my cell and have no idea who to contact.

I[censored] are really having problems with sony eicsson just vist the salora interntional office in okhla. That is the best service center for SE phones and they keep ur phone for maximum 2-3 days

rediff bol has been produce the problem (E102) then uyou have solution for this problem

I bought the Sony ericsson w580i mobile on july 30 2008 and it has a network problem. so i surrended to nearby customer care (sony ericsson). they informed they will get back to me with a new mobile but till date (august 21 2008) i didnt get my mobile number. Could some one please let me know the email id of any higher official in india for sony ericsson so that i could get them back soon.

Looking forward to hear from you.

Devarajan

i am also facing same problem with W580i
New phone hardly used for one week is giving problem.
Service center approach is totally un professional and now they want to change motherboard.
they say they do not give replecement but only do the repairs.

it is better to file a complaint with consumer protection court rather than running from piller to post on the mercy of this unprofessional brats from Sony

I have to agree, Sony Ericsson does has horrible customer support. I sent in my phone for repair on the cracked keypad for W580i, and when I called them two weeks later to check on my phone's status with the RMA# they provided to me, they just ignore me because I couldn't provice them the "Postal Office tracking number." I asked them can't you just type in the RMA# on your data base, and check the status on my phone? And the Sony Ericsson customer support just said no. Well, hopefully I can find my Postal Office tracking number and phone them up again for the status, otherwise I can only pray and wait...

Even I am facing the problem. It is almost a month and my W580i isn't come back. They keep telling another two more days. Pathetic customer support. Never will i make the mistake of buying a Sony Ericcsson product.

I bought W580i in the month of february 2008. Somehow the phone starting giving problems after two months where it gets stuck. It hangs quite often and one cannot recieve or disconnect calls. Now the screen got broke and I have no where to go to get it repaired as customer service does not respond.

Who shall i contact

respected sir,
i Mr.jayraj A Dulange having Sony Erison Model No.s500i had given my handset for repair defect in handset on 19/8/2008, but till date i am not given prorer answer as to what is the problem .i am repeatedly making calls daily, i am only told yet the handset is not done proper.
its my earnest request pls solve my problem or else i have to take legal action against the same

token no-24 dated 19/8/2008
Imei For the Same- [protected] @ Atul Electronics Solapur, Maharashtra
contact no[protected]/[protected]/[protected]

pls revart the same, if complaint has to be registred else were.
regards
jayraj dulange
+91 [protected]/[protected]
mail id- [protected]@yahoo.co.in

I bought the Sony ericsson w580i mobile on May 2008 and it has a Charging problem. so i surrended to nearby customer care (sony ericsson). Service center approach is totally unprofessional and now they want to change motherboard.There is no any response time mentioned in the mobile job card. Could some one please let me know the email id of any higher official in india for sony ericsson so that i could get them back soon.

My Mobile No-91-[protected],[protected]

sony ericsson dictionary

Never have I had a problem with any electronic device until I bought the 580i in November 2007. Within a month AT&T replaced the first bad one. In November of 2008 I finally sent the replacement back. They fixed some things but off and on I would email SonyEricsson to keep them apprised of what problems I was having and did not send it back because I had grown to like the phone and did not want to be without it again.
Following up with emails is not the same as sending it back within the 90 day repair warranty, so now I am using it as take the phone apart in a DIY attempt. Don't buy the phone!!!

I am custmer of Sony Ericsson from last 6 years.My first mobile was T310 in which I had faced problem with joystick.Than again I bought new mobile K510i.AT this time I am again facing the same problem with my mobile with in 2 years.That is waste of my money with Sony mobile.How I can I trust with Sony Ericsson.Can you explain me.

Thanks

Rajesh Kumar

sony 580i — speaker and motherboard

Dear Sir,

This is to inform you that, I am using Sony ericsson 580 i mobile last 8 months. I was facing problem in my ear speaker, I have given my Mobile at you service centre that is RT-outsourcing services Ltd, Silver Sanchora castle shop No 15, 16, 17, 18 RNT Marg Indore[protected]. They have received my mobile phone problem dated 31/07/09 and ask me to come after 06/08/09. they have change speaker parts. they have not tested my mobile and said now it's working properly. I come back to my office and checked it again it was not working. I call RT outsourcing again. they ask me to come to their centre. I have visited again they again recheck my mobile and said we are not able to repairer it. I request them to give this thing in writing that you are not able to give services to me, then they have taken my mobile again and asked me to come after 10 days. I have called him after 10 days they are telling your parts has not come it will take 10 days more.

Now i request you to please see my problem last 25 days my mobile is having problem. RT outsourcing people are never given me any satisfactory answer. As a sony ericsson mobile user deceiver this kind of services. this was my first experience with sony ericsson Mobile phone. complant

Please do the needful

My work order No SE309RT610252
Created Date No 07/08/09

waiting for your response

better dnt buy Sony ericsson mobile

Dear sir

SonyERicsson
Customer Service Centre
Hyderabad
Dear sir my name is srinivas rao my work arder number is SE[protected] dated 09.02.2010modle is K810k where i request to do my problem the serivice centre taken so trabling to me trasible run around here customercare centre can you taken action against company executive name is jagdesh at siri communication 6-2--940/1 opp shadan collage khairathabad Hyderabad-500 004 phone no is [protected]., .[protected] where i given serviceing till there no progress to me my handset and lossing my possioncy till date to be cooperative with you executive name is Mr jagdesh lort of trobling to me sorry to say

thanking you
M Srinivas Rao
mobile no [protected]
Hyderabad
AP. India

Dear sir

SonyERicsson
Customer Service Centre
Hyderabad
dear sir my name is shekher my workorder number is SE[protected] dated on 4.06.2010 model no is w 395.where i request to do my problem the serivice centre taken but they are not servicing.simply they are saying as sufficiant metireal not available.one monthy is completed still they are saying as the same reason.
customercare centre can you taken action against company executive name is jagdesh at siri communication 6-2--940/1 opp shadan collage khairathabad Hyderabad-500 004 phone no is [protected]., .[protected] where i given serviceing till there no progress to me my handset and lossing my possioncy till date to be cooperative with you executive name is Mr jagdesh lort of trobling to me sorry to say.

thanking you
B.Shekher
mobile no [protected]
hyderabad, A.P,
India.

SonyERicsson
Customer Service Centre
Hyderabad
Dear Sir i am Taken New Mobile In Sony ericsson Mini xperia U20i But This Battery back up is not come at least 5 hrs also not avilable but i am asking to u r executive not correctly answer he was not responce to cutomer plz action to Univarcell Mobile show room in Narayanguda Opp Shanti Talkies My bill num UAP:579991 My IMEI num [protected] we are going also our care center in siri communication 6-2--940/1 opp shadan collage khairathabad My job Sheet Num 5996 he was not given any responce for customer plz slove the my problam as soon as possiable


Thanks&Regards,
B.Kedarnath
Mobile Num:[protected]
Hyderabad
email id:[protected]@yahoomail.com.

u20i mobile — speaker and battery backup prob.

Dear sir,
my work order no. is se[protected] dated 30-may 2011.It complaint is very minnar. but i have stand that date.
Your service provider(Triveni cellur no. 4 panchwati shopping center scheme no. 7 alwar) behivour is very rudgh & miss word.
Plz do some thing as soon as my complaint. And informe me my no. [protected]

not satfication for your service provider in Alwar Rajasthan.

Sony India — complaint of xperia e wifi-connectivity

andriod cell is not connected to wi-fi.

Replacement

i give my cell to service center for replacement(problem - BLUETHOOTH not working) on 15 nov. 2014, today 15 dec 2014 but not solve my problem.

broken

mobile broken

3g/4G not working my Sony Xperia

Only 2g working but 3g/4G not working my Sony Xperia t lt30p please solutions

Delay in Report

Submitted my Xperia C on 22nd oct 2014 but still they can't tell what actually happened to that device so please reply to my complaint

What legal action can be taken ?
I myself am using W910i since past 11 months and I have noticed the phones colour is peeling off . It turns out to be of inferior quality . Like I said jst 11 months and considering the normal usage of the phone ...this is not the type of exterior quality I bargained for . Rite, now am jst speculating if, is there a way to get it replaced as it falls under warranty .

Sony Ericsson W910i Walkman phone — Dissatisfaction with product.

To whom it may concern,

I purchased a W910i last year February and I have had nothing but endless apparently unsolvable problems. The phone has to be sent for software upgrades WAY MORE than it actually should and the phone freezes and switches off even on the day it comes back from the upgrade. I have been a loyal customer of Sony Ericsson for the past seven years and find this very dissappointing. I am starting to lose confidence in this once "a cut above the rest' product. I would appreciate it if someone could get back to me and explain to me why this is happening to my phone.

Thanking you,
Leigh.

To whom it may concern,

I purchased the w910i phone last january.I am fed up with its hanging problem and have to go twice or even thrice a month for its upgradation.I am am o loyal cutomer of sony ericsson of past 4 years and i losing confidence in it.i am really fed eith it and have no other alternative.so please help me out with this problem.

My w910i cannot instal or delete java game and aplication

HELLO...
SIR, MADAM,
MY PHONE IS LOST ON 25/11/2008.IN AMRITSAR..
CAN U PLZ TELL ME..WHERE MY PHONE IS STILL RUNNING AND BY USING ANOTHER ONE...
PLZZ ITS A REQUEST .PLZ TELL ME AND REPLY ME SOON..

THANKING YOU.RUBAL.

they should be put under jail..that's it.

hi i have buyed new sony w580i on dec24 2008 but iam facing the ear piece problem thats is i cant hear loudly on otherside...the sound i can hear is toooooo long iam not getting the solution if anyone knows the soulution plz help me out ...thanks in advance

sony erricson w850i — Despite of service of the cell the cell problem persist and the centre person is not ready to accept that the problem persist

Dear Sir,
I have got my cell repaired in Okhla service centre but still the problem persist and the person is not ready to accept it. please help!


Mona Bansal
[protected]

Sony Ericsson K790i — pour service

my sony Ericsson is dead & i given for service for service centre udupi karnataka
they taken for only flashing 2 month and they removed my emi no sticker and and also my original imi no is changed and when will go give for service for another service centre they did not provide warranty

sonyericsson mobile k790i — not receiving the new hands free set in warranty period

i had problem in hands free set provided with my k790i cybershot mobile handset, as it was under warrenty i submit the handsfree set to autharised sony ericsson service station on 25th feb .they told to come in 7-8 days but since today i.e 12th march i have been not recieve new set today i enquired about it in service station (degub service station, aurangabad, maharashtra, india) they spoke in very rudly and carelessly to the cuistomer .here the most ignorable person is the custamer !!!
i request to the company to issue the handset as soon as possible
my recipt no-1507(debug servie station, a, bad)
and complaint number-Seo[protected]

Sony ericsson mobile phone K790i — not serviced

hello my name is harsh i m using the k790i since one year and since then it has been serviced more than 7 times and any time after servicing i havn;t found my mobile working properly and rather another new problem begins and it started again making me to put it in service center.
i had tried to intimate them and as per first talk i again gave my cell to service center and provided them with job sheet id so that they can proceed but now they are not replying anything..not even my 8 mails that i have send to them and even my phone complaints..
service center person is saying that company is saying that cell is out of guarantee and now i have to pay the charges but it is because of their delayment only and now they are trying to prove it wrong.
i m in serious trouble and hoping for a solution from them with your help.
below i m providing my all job sheet id/complaints id starting from the latest one...

SEO[protected] dated 5th may' 09

------- BHP-SE-564163-CP
------- BHP-SE-580753-CP
------ BHP-SE-595463-CP

------- PUN-SE-92435/2008
------- PUN-SE-133743/2009
------- PUN-SE-166288/0809


hoping for your reply soon
THANKS
warm regards
Harsh Shivhare
[protected]

Sony Ericsson K790i — MP3 not working

music player is not working i mean there is no sound in the music player of my mobile
infact there is no sound for the incoming calls however i can chat without any problem

I have lost my Sony Ericsson W580i
Dear Sir,
I have lost my Sony Ericsson W580i walkman Phone in Kendriya Vihar-2, Sector 82, Noida on 24th July 2009 at 8.30 pm to 8.45PM.
My Phone IMEI number is '[protected]'. Its of black and Organge color Combination. I would request you. If you can trace my cell phone. I would be grateful.

Person who has got my phone was not picking my phone. After sometimes he switched of my phone.

Please do the needful and let me know about the same.

Rgds
venkataramana reddy
[protected]
[protected]@rediffmail.com

Your name: MANJUNATH.D

Address: #11, 1ST CROSS, 8TH MAIN,
BHUVANESHWARI NAGAR,
HESARAGHATTA ROAD,
T.DASARAHALLI,
BANGALORE-560 057.

Phone model:W580i (SONY ERICSSION)

Make: 2009

Last used No.: [protected], [protected], [protected], [protected]

E-mail for communication: [protected]@gmail.com

Missed date:[protected]

IMEI No.:[protected]
--
MANJUNATH.D
KARNATAKA FIRE &
EMERGENCY SERVICES,
BANGALORE.

Unfortunately I have to agree with this complaint. I purchased a w580i, (my the first and only Sony Ericson I will ever buy) the first one died within 1 week (and was replaced by the store I purchased the phone from not Sony Ericson). The second one died 6 months later. Both times they died out of the blue with no incidence of trauma or identifiable cause. When I called into warranty repair the phone representatives (multiple) were confrontational, and accusatory, insisting that I must have broken it. When I asked to speak to a customer care representative, or even someone else who might be better able to assist me a manager informed me that they are also the customer care representatives so there was no where I could further take my issue she was “it” and if I wanted to talk to someone else I would have to hang up and call back. I’m still perusing the issue, but I will not be purchasing another Sony Ericson and I would discourage anyone from doing so, or if they do to purchase a phone replacement plan from thier provider.

Sony Ericsson — Issue with customer service

I puchased Sony Ericsson W810i in April 2008. Within 2 months the mobile phone stop working.
From last one month, I am following up with service center and their customer support but no positive response and my mobile phone is still with them

The quality of product is bad and customer support/service is horrible.

I request other people not to buy any product of Sony Ericsson. Finally decision is yours.


Thanks.

This is absolutely pathetic show by Sony Ericsson management in India - see this:

Dear Sony Ericcsson India team,



You guys provide absolutely pathetic service. I have a W910i that I am frustrated with on frequent call drops despite all software upgrades.



1. First off your Customer Support website does not work properly. The service Locator form generates and Error every time I submit it – see the screenshot of the error message appended below.



Infact the link below the form for search – which reads “find a specific location” also reloads the same page. One would imagine it would give an alternative way to finding the service centre list.



If you guys cant manage to keep the support site working then at least provide a simple list of service locations.



2. I have then had to call your customer service team at your delhi phone number. They gave me the address and two phone numbers – one landline and the other is a mobile number – details here –



Mobile Technology

1785 Bldg No. 45

Sangamitra Nagar

Opp YMCA

D N Ngr.

Andheri W

Laxmikant Patil

[protected]

[protected]



No. 1 – Laxmikant Patil’s phone number is “currently not operational” thank you very much.

No.2 – Nobody picks up the phone number on the land line provided.



This is very frustrating – I am in half a mind to write in to some of my business associates at the UK head office of Sony Ericcsson. Does you head office even know about the numerous complaints from Indian consumers all over blogs and websites?

I had purchased Sony Ericsson model-T700, on 06-12-08.
My phone audio system is not working properly. Whenever I get call, sms or alarm, it does not sound --ings. I have already given my phone at service station. I gave on 17-01-09 but I have not yet got my phone repaired back. Every time customer care executives give me different excuses. I have really got frustrusted of this.
I hope by reading this e-mail you will definitely take some necessary actions regarding this.

with regards,

somadev patra
[protected]

I had purchased sony ericsson W830i in the month of november. for few months it was very good .there is no fault from the product side .but 2 days before the glass o[censored]pper panel was broken into pieces accidentally.i requested the service center people to replace the damaged part and i will pay the cost but their response was very rude they said next month they will place an order for that they asked me to meet after 2 months then i asked wont the quick service is carried out .their behavior towards me was very rude .thats not the way to deal with the customers.
i hope regarding this e-mail u will definitely take some action
ratna

Sir,
now W 810i product was stopped? did'nt sales in the market?
please details
so i want w 810i model phone
thanking you
parvathi

Sony Ericsson — Frustrating Experience with Sony Ericsson Customer Service Team

I had purchased Sony Ericsson's P1i mobile phone last year and had given it for repair twenty days back at Sony Ericsson's authorised service centres. At that time I was informed by the centre manager that I will get back my phone within 3-4 days. Till date I have not received my mobile and every time I enquire about the phone I am told that it will take 2-3 more days. To summarise my experience with Sony Ericsson's Customer service team, I would say that it was one of the most harassing experience I ever had with any other company whose product I have used.

It is not just the number of days by which the phone has been delayed that is frustrating it is the attitude of the servce team which treats customers as if they are doing a big favor by giving after-sales service. They had absolutely no regret in giving me the same standard reply and would shamelessly tell me that they have no mechanism of escaliting the matter.

I tried escalating the complaint through there call centre and was even more shocked at the way they treated me. The call was put on long holds and would be disconnected at their will. The call centre staff was extremely rude and indifferent to my concerns. I was given numerous false commitments of call backs, but till date no one has bothered to call/inform me.

I am absolutely frustrated and want to escalate the matter to the appropriate forum so that some meanigful action must be taken against all those executives who have been giving me false commitments. Please suggest me an appropriate way to taking the matter forward.

Regards
Nitin Gupta
[protected]
[protected]@gmail.com
Work order no: SE110120

I agree with both Mr. Yash and Mr. Dushyant. I have submitted my W810i for servicing @ the Mobile technology service centre(address mentioned above). This is the third time I have submitted my phone to this service centre but the problem of my cell remains unresolved.

My phone is currently facing a charging problem. When I first submitted my phone to these guys they said that it has a circiut board problem and hence they sent it to their factory for repair. Later on they called me and said it was a connector problem and not a circuit problem.

I asked them to change the connector and I will pay the appropriate fees.I even bought a new battery from these guys @ Rs 950/-. Then finally when I collected my cell from it charged at their centre it worked fine. The very next day my phone was not rsponding when kept for charging.

I brought the problem to their notice and they observed that the battery was faulty and the connector had issues AGAIN!!!.On the same day, I submitted my phone for the third time to have it sent to the factory for repair.

Finally when the handset was delivered (around 2 weeks after the last submission i.e.today), the guys at there centre found out the cell was not responding again when kept for charging AGAIN!!!. They told me that it would take 2 more days to service.

This particular service centre really offers PATHETIC service. Try it once at your risk to get an experience.

To sum it up, its been over a month I have been doing without my phone because a really DEPLORABLE service offered by Sony Ericsson India (2nd largest mobile sellers in India). The same has been experienced by the customers visiting this particular centre

One more thing that I want to highlight here is that these guys sell batteries loose packed. Hence, a customer cannot be able to verify whether it is really a genuine SONY ERICSSON battery or not. Even the grey markets sell the batteries loose packed but at half the price. Sony Ericsson also does not have any mechanism to verify whether a particular battery is genuine or not.

Readers and users, after this experience I have made it a point not to even think of buying a Sony Ericsson phone ever again.
Mr.Dushyant please mail me the mail id of the Sony Ericsson head office you mentioned above if possible. Thanks.

Dipesh Sutar.

sony ericsson very pathetic service. very bad software system

Sony — malfunctioning of mobile

I purchased Mobile set " Sonu ERICSSON K790i" on[protected] from Mobile Kingdom Shop No 03, BSEL Tech Park, Plot no . 39/5 and 39/5A, Sector 30/A, Opp. Vashi Railway Station, Navi Mumbai-400705.
IMEI Number : [protected]

Since then this set gets DEAD all of sudden though i am not using internet through which it can get virus infected, First time it gor dead on 6th dec 2008. When i contacted the shop from where i purchased the mobile set, they refused to intertain, instead they told me to contact Sony Ericsson service centre.
When i contacted them they told me that the mobile is dead because of virus and they did software upgrade and rectified the probel again it got dead on 8th feb 2008 and when agin i contacted them they told the same and did software upgrade, when i contacted sony ericssion customer care they told we will look into it and will contact the service centre peple and get the issue resolved.
Again the mobile is dead and the sony ericssion customer care people are telling me to contact the service centre.
THe problem is comming almost once in evry 2 months . This is the third time when the set went DEAD. and every time they are teeling the same thing and do software upgrade and resolved the issue temporarly.
PLease do the needful to get me out of this situation.

Regards

what is the procedure to save messages from my k790i mobile to my pc

I PURCHASED THE MOBILE SONY ERICSON W580I ON DATED 20/07/2008. BUT AFTER ONE MONTH THE MOBILE IS CREATING PROBLEM FOR ME. IN aug MY SET IS DEAD AND BEFORE GETTING DEAD MY MOBILE MY MOBILE IS NOT WORKING PROPERLY ASSURE ME THAT THEY WILL HANDLE THE PROBLEM SOON THEN I SEND IT TO SERVICE CENTRE ( NARAYANJEE MOBILE & SERVICE CENTRE ) IN DELHI. THEY SEND MY MOBILE TO COMPNAY FOR SWAP. WHEN I GET MY MOBILE BACK AFTER ALMOST 1 MONTH .
THEN I AGAIN SEND MY SET TO SERVICE CENTRE AFTER GETTING MY MOBILE AFTER ONE DAY THE SAME PROBLEM HAS ARISE AGAIN. THEN THE BLUE TOOTH IS NOT WORKING, NETWORK PROBLEM, VOICE PROBLEM, IAM WORKING IN A FINANCE COMPANY AS A EXECUTIVE IN MARKETING I HAVE TO TRAVEL ALOT. IAM NOT ABLE TO GIVE MOBILE AGAIN AND AGIAN TO SERVICE CENTRE .

LET ME KNOW WHAT CAN I DO . CAN I GO TO CONSUMER COURT ? KINDLY ADVICE

MY MOBILE NO IS [protected]

YES!
I AM AFECT THIS KIND OF PROBELEMS, I PURCHASED THE MOBILE SONY ERICSON W580I ON DATED 01/01/2008. BUT AFTER 4 MONTH THE MOBILE IS CREATING PROBLEM FOR ME. MY MOBILE CAMERA IS NOT WORKING AND WHEN I COMPLAINT IT SEVRICE CENTRE ASSURE ME THAT THEY WILL HANDLE THE PROBLEM SOON THEN I SEND IT TO SERVICE CENTRE, THEN REPLACE NEW PCB. THEN AGAIN SAME PROBLEM HAS ARISE AGAIN. THEN THE BLUE TOOTH IS NOT WORKING, NETWORK PROBLEM, VOICE PROBLEM, WHAT CAN I DO..

PLEASE HELP
MY MAIL ID [protected]@gmail.com

Sony Ericsson W 580i Mobile — Camera not working W580i Mobile

I bought W 580i Mobile from Mohali(pb) agianst a valid bill amount of Rs.10300 just around 16 months back. As the warrany has been expired, (One year) Camera of my mobile also expired, leaving no solution for me to do. This is not the worth of my valuable money.Cantact me: +[protected]

I PURCHASED THE MOBILE SONY ERICSSON W580I ON DATED 2.2.2009.THE PHONE WAS VERY NICE BLUE TOOTH AND THE CAMERA WAS WORKING VERY WELL THERE IS NO NETWORK PROBLEM I AM WERY HAPPY WITH MY PHONE

I want to purchase mobile body model No is K550. please provide is soonly

my sonyericsson 580i camera is not working.probs is "Another application is running.close it, and then start camera" so pls rectify this prob

Sony Ericsson - W580i — Malfunctioning in the Mobile

This is to bring to your kind notice that i purchased Sony Ericsson W580i IMEI no. [protected] on November 23, 2008 from M/S Aarnie Telecom, BF-81, Janak Puri, New Delhi - 110058 vide its Cash Memo no. 501 dated November 23, 2008.


I had hardly used the mobile for 4-5 months that it started giving me trouble. There was a display problem for which i gave the mobile to the service center initially. The complaint ID was RJK 10835. I got the mobile back after a month. The whole display was changed as reported by the service center but even then the problem was not rectified. Then there was another problem. The Keypad was too hard and had to be pressed no. of times. So i was left with no option but to give the mobile again to the service center for repair for the display and keypad problem. I submitted the mobile on August 28, 2009. The complaint ID was RJK 11863. I got the mobile back on September 14, 2009 in the same condition as i submitted it. But the service center people said that they had replaced a no. of parts. But the keypad was still too hard to press due to which i had to submit it again without taking it. The complaint ID was RJK 12248. I also registered the complaint in your customer care center the complaint ID of which was 85112781. The whole motherboard was replaced. I got the mobile back on October 9, 2009. It was still malfunction. This time, the error was that it was showing Insert SIM message again & again when the SIM was already inside it. The display was also not adjusted properly. So, i had to submit it again with the service center on October 10, 2009. The latest complaint ID is RJK 12902. I have also registered a complaint in the customer care center the complaint ID of which is 85402246. So, my mobile has been with the service center since August 28, 2009. The mobile has been virtually with the service center right from May ' 09. You can check up your records with the service center. Besides, there is another problem in the mobile since the beginning. Whenever i make a call or receive a call, it shows a warning " CIP Herring not provided by the operator. Insecure Transmission. "


You will perhaps agree that due to some inherent defect in the mobile, i could not use it for most of the time and have been put into lots o[censored]nnecessary trouble & stress. I don't think that the mobile can be rectified as they have virtually done everything that could possibly been done to rectify the problem.


I request you to please look into the matter as this is giving me immense trouble. Its been 2 months since i have'n got the mobile back. I don't even have any other spare phone to use.

Sony Ericsson Mobile — Problem in my Sony Ericsson W580i

Sir/madam,

Reg. : Problem in my Sony handset W580i

I would like to bring to your notice that I had purchased a Sony Handset Model W580i in Nov 2008. Within a month from the date of purchase, I had to take this set to service centre three times as it was creating problems; Third time its motherboard was changed.

Since then I have to take this set to service centre every month for different problems. Last time when I took my set to the service centre, I found that the upper panel lock of my set got broken which later on was fixed by the service centre by feviquick. Then I complained regarding the same after which the service centre replaced its upper panel.

Now few days back my set again started giving problem of low battery backup and charger and handsfree jack for which I again had to take it to the service centre. This time they are not able to see the IMI number and gave the reason that it is not visible due to the feviquick.

I regret to note that its been just 10 months since I purchased this Sony set and I am facing many problems with this hand set every now and then. Neither your customer care nor service centre/technical department is not able to provide me any permanent solution in this regard.

You are therefore requested to look into the matter and provide me a new handset or extend the warranty of the current hand set by one year otherwise I would have to move to the consumer court for further escalation in this matter. Some of the details regarding the service centre and mobile are given below:

Service centre name : Vibra Tec

Address: 9/14, East patel nagar, opp. Sidharth Amarpali Hotel, New Delhi

Work order no : SE309VTC11527

IMI No : [protected]

Customer complaint no: 85588834



Regards

Vishal Kumar

[protected]

sony ericsson service sucks.i have also a problem regarding w580i jack.i have given my set to sony ericsson service station and i have got my cel in next 1 and half months with all fake parts in it, after this my cel was again creating problms, i complained to the service station and they said that they replaced its mother board coz of problem in it.they didn't bother to call or intimate me regarding the problems and finally my warranty period is now over.pls tell me what should i do now.all the repairing expenses are depending upon on my pocket.

Sony Ericsson — handset not being repaired

respected sir/madam,

i gave my fone for repair at SURI TELECOM, 445/55 WEST GURU ANGAD NAGAR, GURUDWARA ROAD, LAXMI NAGAR, DELHI-92.

you people have kept my fone from last 1.5 month. from the last 1.5 month you people are misguiding me a lot. each time i go to collect my fone, you say 1 more week. i dont know what the hell services are you providing. my fone is in the warranty period and still i am not getting it corrected.

15 days ago i got a call from the service center, they asked me to collect the fone. when i went there the fone was still facing the same problems and was fitted with defected parts.

your customer care people are trying to make a fool out of me. now the last option i have is to go to consumer court. i[censored] people cant give me my fone back, then just give me in written that u have kept my fone from 1.5 months and u cant repair it, so that i can submit it to the consumer court. u people have no right to cheat us like this.

i want an immediate reply.

I have gived my mobile to be repaird to AXIUM Telecome a the first time only they have upgrade the software only then they said no we have donw a lot and we have report to show you which i dumy report second after 6 days i been back to them they said no there is a liqued dameged and sorry your mobile out of warranty and actually they are eating and drinking in mobile reparing place if any thing happen they will say no your mobile is damaged we will not reparied my mobbile is w910i the last job card no in axium is [protected]

can u give me ur phone no.if possible plz send.thanks

my sony ericssion w910i under warranty he magar uska mother bord nahi mil raha me vo hancet service me dake bhi 20 din ho gaya, me mara hancet 05/06/2009 ko dala he, us ka mother bord complient no . sew [protected]m he plz forwad this part

my sony ericssion w910i under warranty he magar uska mother bord nahi mil raha me vo hancet service me dake bhi 20 din ho gaya, me mara hancet 05/06/2009 ko dala he, us ka mother bord complient no . sew [protected]m he plz forwad this part

service centers lying
respected sir/madam,

i gave my fone for repair at Vashnavi Service at Mayur Vihar Phase 1..New Delhi 110091
you people have kept my fone from last 1.5 month. from the last 1.5 month you people are misguiding me a lot. each time i go to collect my phone, you say 1 more week. i dont know what the hell services are you providing. my fone is in the warranty period and still i am not getting it corrected.

15 days ago i got a call from the service center, they asked me to collect the fone. when i went there the fone was still facing the same problems and was fitted with defected parts. and also said ur mother board has been currupt and its not covered in warrenty period . You have to paid 1700rs ..i have SONY ERRICSSON K530i..model no.

your customer care people are trying to make a fool out of me. now the last option i have is to go to consumer court. i[censored] people cant give me my fone back, then just give me in written that u have kept my fone from 1.5 months and u cant repair it, so that i can submit it to the consumer court. u people have no right to cheat us like this.

i want an immediate reply.

ihave purchased a sony ericsson z555 mobile but after 2 months my mobile suffering from many problems then i went to service center for repair my mobile .there is a probleme in some buttons of keypad but they take lot of time to repair my mobile ie.20 days have passed but still they have not repaired my cell phone. why their service is very slow ...i request to you to provide fast services to costomers ...i am from india..state:haryana...city:panipat...
plse take steps to provide better service...


i will be very thanksfull to you...




my name:mayank khurana

service center name:naveen telecom.[panipat]

i accidently dropped my phone on to the floor, and then it stopped working, it landed on concrete that was dry. i sent my phone off to be repaired and they contacted me back saying it had water damage. which is not true, as it landed on a DRY concrete floor. then soni ericson send e a letter asking for nine pounds for them to send it back. which is of no use to me, as it will still not work. my phone is still under warrenty, but i feel as though there stating that it water damage just so they dont have to replace my phone, when we both no that it hasnt been into contact with any liquids what so ever. I would like them to repair my phone as its still under warrenty and not make an excuse that it is water damaged for it not to happen. i will not be satifisfied as a soni ericson customer unless my phone is repaired and sent back.