Claimed

Sony India Complaints & Reviews

1.5
Last updated Jan 27, 2023
Complaints 7948
Resolved
2250
Unresolved
5698
Quick Links
Statistics
Share
Contacts

File a complaint to Sony India

Having problems with Sony India?

File a complaint and get it resolved by Sony India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Sony India
Customer Service Contacts

Sony India Website

Sony India Head Office Address

No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India
600034

Sony India Phone Numbers

Toll free
1800 103 7799
479
250

View more phone numbers

Phone
+91 99 6793 9629
323
173

View more phone numbers

Sony India reviews & complaints page 397

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I had given Sony music system MHC VX777 for repair in Navi Mumbai authorised Sony service centre. The problem was the CD tary was stuck with the CDs inside and FM not working. The service centre is ill equiped without power back on power outage. The service centre informed me they would not mention about the 3 CDs stuck in the system on the service request form as they could not verify the same in the absence of power.
Later I was surprised, when the service centre claimed ignorance of the CDs in the system and more surprised as they changed the CD lens instead and did not attend the FM problem.
Now the service centre is refusing to handover the system to me and forcing me to pay for the repairs I had not requested and is also not returning the CDs. I had even requested the centre to put back the old CD lens which they are not agreeing.
This is totally unacceptable from an MNC like Sony. The official complaint logged on the company website has also not yet been responded.
Aug 13, 2020
Complaint marked as Resolved 
SONY READER.
I spent the evening lying in bed reading the Sony Reader, and using the left corner Page turner to turn the pages with my thumb. After a half hours reading, I switched off the Reader, and placed it on the mantle next to the bed. The next morning, the Reader would not function. Sony declares that I damaged the screen. The only way I could have done that was by turning 40 odd pages with my thumb. If so, the there must be a flaw with the Reader which Sony refuses to acknowledge.
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
    Copy
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    WE PURCHSE ONE SONY S- 650 IN JUNE2007

    MY COMP PANDING FROM 16/10/2007 TO 24/10/2007

    TILL DT PANDING 24/10/2007 TIME 12.21 PM

    MY REF NO[protected] PANDING
    Aug 13, 2020
    Complaint marked as Resolved 
    WE PURCHSE ONE SONY S- 650 IN JUNE2007

    MY COMP PANDING FROM 16/10/2007 TO 24/10/2007

    TILL DT PANDING 24/10/2007 TIME 12.21 PM

    MY REF NO[protected] PANDING
    sir
    my handicam model no.hc46 is a not captchering in v cords so i am plain in sony service center ranchi .but not reply aginst me i am complian in 02-11-07 but reply ...
    My (Wega) TV made in Japan purchased at Saudi Arabia is having problem almost last two month as of now I didn't get any response for my service request. Could you please arrange some one to solve this problem on top urgent basics.

    Thanks & Regards
    Saravanan Menaka
    +91-[protected]
    i have purchased sony tv (model no-kv-ex29m97) and now we had the problem in the tv the picticure is not visualised clearly and the picture is not seen if the tv is on for a long time so we gave it for the service to
    sunrise electronics sony authorized service center
    -shop-8 municipal market ,
    kankaria ,
    maninagar,
    ahmedabad
    ph no[protected]
    they took the tv for repairing and took 1043rs as charge for repairing but we did not get the result and moreover the problem has increased
    no sony representative visited till date for demo and product usage. model number dcr- dvd 608E/ce37 product number 2956437 purchage date 13 Aug 07
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    5 Comments
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
      Report
      Copy
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      BAD SERVISE PROVIDED BY SERVICE CENTRE SAYS SONY ERICSSON IS NOT CAPABLE TO PROVIDE SERVICE WITH WARRANTY PERIOD SAYS IF WARRANTY PERIOD IS EXPIRED PAY 800RS AND TAKE UR HANDSET IN 24 HRS IN WARRANTY PERIOD IT WILL TAKE TIME FOR 1 MONTH
      Aug 13, 2020
      Complaint marked as Resolved 
      please i am very upset your cervise centr plase call me then i tell my problem last 8 days
      my no is [protected]-[protected]
      my mobile is not working properly.
      voice is not clear sometimes.
      my blue tooth is not working
      SONY ERICSSON HANDSET K810i

      I purchased the above handset from Mobile King, Penta Menaka, Marine Drive, Kochi-682031 on 01.03.2008.

      The set became completely out of service on 29.04.2008 and I was directed by the dealer to contact the service centre. Accordingly I gave my handset to Messrs. Accel Frontline Limited, Opp. Veekshanam Press.

      The set was delivered back to me on 23.05.2008 saying that the board has been replaced and asked me to check up. Since I did not have my sim card with me, I tried to check the handset in the evening at home. The set is having the problem of becoming off and on, which was the original complaint.

      When I contacted the supplier, he informed that he cannot exchange with another set. In the meanwhile, I will be contacting your service centre once again. In case I fail to get a brand new set as free replacement, I will be forced to take suitable remedial actions. This is for your advance information.

      Yours faithfully,
      Madhu Sethumadhavan
      Sir,
      i purchased sony ericsson k750i in june 2007. after that i got joystick problem in my set so i deposited set in service centre.whe i got the set back there were many scratches on screen & after few day many problems occured in my set like bad battery backup, hang set camera clearity, sound is low, etc . since then i have give my set 7 times to the service centre but no problem is being rectified since then. i have now also submitted my set in salora intrnational limted, sco 206-207, sec-34-A chandigarh. as my set is in warranty so i demanded for replacement of my set & it was not fulfilled. i am suffering a lot without my set as since till today it has been with service centre for about 5 months.

      my job sheet id is: SES08CHD161

      Yours sincerly
      Divyang gupta
      I Have Sony Erricsion K790i, I have Facing problem of Low sound
      hi
      myself paramjeet singh
      my sony ericsson mobile k510i imei no. [protected] is occured by a problem of no power up i have give my handset to sony care harjeeo communication in model town before one and half months
      but no body answer me that my handset is repaired or not
      my handset is under gurranty i bought a handset on 28/07/08
      from ludhiana
      please take my request forward give me my set as soon as possible
      dear all,


      i have phone k790i and i have given ti service center at bhavnagr before 2 month but still they have not make set ok, snice 2 month i am harace for this service.

      and now i am making follow up with your zonal head Mr.sudhir shety ([protected]).but he is also not replying me

      now pls guide me what i has to do, i has to do CDRf case to court.

      mahesh patel
      [protected]

      Sony Ericsson — WARRANTY PERIOD

      SONY ERRICSSON MOBILE WARRANTY UNCLAIMED
      I WAS MOBILE PURCHASE ON 07/01/2010
      FROM FON & FUN (Sony Erricsson ) AUTHORISED SHOWROOM
      DEFECT DETECT ON 15/04/2010
      INFORM TO AUTHORISED SERVICE CENTRE ON 16/06/2010 ,THE SERVICE CENTRE NOT SOLVED THESE DEFECT & AND HOLD MY MOBILE FOR TWO DAYS COMPLAINT No. IS SE310CS114474
      I WAS RESUBMITTED SAME DEFECT ON TODAY
      THE SERVICE CENTRE SAYS YOU ARE NOT IN WARRANTY PERIOD
      BUT COMPANIES DEALER ALSO SAYS WARRANTY PERIOD FOR ONE YEAR AND ALSO GIVEN IN WRITING
      MY TODAYS COMPLAINT NO.IS SE310CS115726
      WHAT MAY BE I ACTION TAKEN
      SONY ERRICSSON MOBILE WARRANTY UNCLAIMED
      I WAS MOBILE PURCHASE ON 07/01/2010
      FROM FON & FUN (Sony Erricsson ) AUTHORISED SHOWROOM
      DEFECT DETECT ON 15/04/2010
      INFORM TO AUTHORISED SERVICE CENTRE ON 16/06/2010, THE SERVICE CENTRE NOT SOLVED THESE DEFECT & AND HOLD MY MOBILE FOR TWO DAYS COMPLAINT No. IS SE310CS114474
      I WAS RESUBMITTED SAME DEFECT ON TODAY
      THE SERVICE CENTRE SAYS YOU ARE NOT IN WARRANTY PERIOD
      BUT COMPANIES DEALER ALSO SAYS WARRANTY PERIOD FOR ONE YEAR AND ALSO GIVEN IN WRITING
      MY TODAYS COMPLAINT NO.IS SE310CS115726
      WHAT MAY BE I ACTION TAKEN

      SONY ERRICSSON IS FRAUD COMPANY
      BUT I WILL ALSO RECOVER FROM SONY ERRICSSON
      Dear Sir/Madam,

      I have purchased the new YARI mobile on 30th September 2010 and IMEI no.[protected] with the bill. After 15 days my set has been switched off and never started and I have contacted the retailer and he has provided the new YARI model after 25 days.
      I have received the new YARI model IMEI no.[protected] on 5th November 2010 and on 23rd january 2011 my mobile again switched off and never started.

      I have contacted Customer Care to take followup to the higher level but nobody escalated my call and until now I have not received any call from sony ericson company

      Kindly do the needful in priority basis as within 4 months my 2 YARI set has created problem for me and it has a bad experience for me to the Sony ericsson company.


      From
      Mukesh Kumar Panda
      [protected]
      mukeshkumar.[protected]@icicibank.com
      [protected]@gmail.com
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      11 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
        Report
        Copy
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        I purchased SONY ERICSSON MOBLILE PHONE w700i in OCT 2006 FROM bIG BAZAR GURGAON
        tHE BATTERY OF THE PHONE IS NOT CHARGING
        sO EITHER PHONE CHARGER IS NOT WORKING OR MAY BE PHONE BATTERY IS NOT WORKING
        jUST LET ME KNOW SONY ERICSSON SERVICE CENTRES IN AMBALA , SINCE I M STAYING THERE
        aLSO LET ME KNOW ABOUT SONY ERICSSON SERVICE CENTRES IN NEARBY PLACES INCASE THERE ARE NONE IN AMBALA
        Aug 13, 2020
        Complaint marked as Resolved 

        sonyericsson — My phone is not charging

        My phone is not charging. whenever i connect the charger its starts as charging but not getting charged. i request you to take action.
        I purchased in sonyericsson w700i mobile on 10 jan 2007 in kodambakkam poorviga mobile world that mobile is ok but my mobile good condition only one yrs next yrs coming only one problem charging STAND by not working i go to all service centers my mobile standby problem not solved and no response me one time i go to vadapalani sonyericsson service center to service my mobile that person hold my mobile 10days 11th day i call to service centere ur mobile ready not possible WAT A GOOD service centere SONYERICSSON my mobile problem clear possible or not possible reply me my email id & my mobile no.[protected] note(CHARGER BOARD IC NOT WORKING & blue tooth not working) this ic replace possible?

        Sony Ericsson — battery charging

        I had purchased a sony ericsson zylo. The speaker stopped working. The set was given for repairs to Aditya Enterprises. The set was repaired but the mobile started giving charging problems or rather not getting charged. The mobile was given again for repairs to Aditya Enterprises but the problem was not fixed.
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        3 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          I am residing at Pondicherry. I have T 610 Sony Ericsson mobile phone. Last few days the phone display No Network, and i went to the Sony Ericsson service centre at pondicherry, They told me this is out of Production so it could not be repaired. I used the phone for little hourse. other than the No Network problem there is no problem and it looks new. Kindly tell me where it will be repaired. My contact number is [protected]
          Aug 13, 2020
          Complaint marked as Resolved 
          I am residing at gingee . I have k790i Sony Ericsson mobile phone. Last few days the phone key are not working in pondy free are here or not now it is also warranty period is here plse tell near pony sony ericsson service centere address
          I HAVE W580i SONY ERICSSION MOBILE WHICH HAVE A MINOR FAULT . PLZ KINDLY TELL THE SERVICE CENTRE AT PONY
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
            Report
            Copy
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            To
            The Concerned Officer
            Airtel Prepaid
            Bangalore

            I had a Airtel Prepaid connection with Cell No.[protected] unfortunately, on 15.11.2007 my Cell phone was lossed. The instrument was of the make Sony Erisson with Sl.No.[protected]. The connection was in my name Pradeep.

            With a view to take a chance to find the lost mobile. I wish to know the last 2 or 3 calls made from this number. If these 2 or 3 calls are not made by me, then it will help me to trace out my lost mobile.

            The last 2 calls which i made were [protected], [protected]. The last recharge was made by me was at the time of purchasing. There were no Recharges made by me at the time of my losing the mobile. The currency balance was Rs.10. This information i am giving to make you confirm about my losing the phone.

            Once again i request you to trace from your records and inform me the last 2 or 3 calls made by this phone. So that i can trace the mobile if any calls are made by this number, after i lost the phone.

            Kindly oblige and reply

            With regards
            PRADEEP.M.L
            #528, 8th Cross
            Mahadeshwara Ext.,
            Mysore-16
            Aug 13, 2020
            Complaint marked as Resolved 
            To
            The Concerned Officer
            Airtel Prepaid
            Bangalore

            I had a Airtel Prepaid connection with Cell No.[protected] unfortunately, on 15.11.2007 my Cell phone was lossed. The instrument was of the make Sony Erisson with Sl.No.[protected]. The connection was in my name Pradeep.

            With a view to take a chance to find the lost mobile. I wish to know the last 2 or 3 calls made from this number. If these 2 or 3 calls are not made by me, then it will help me to trace out my lost mobile.

            The last 2 calls which i made were [protected], [protected]. The last recharge was made by me was at the time of purchasing. There were no Recharges made by me at the time of my losing the mobile. The currency balance was Rs.10. This information i am giving to make you confirm about my losing the phone.

            Once again i request you to trace from your records and inform me the last 2 or 3 calls made by this phone. So that i can trace the mobile if any calls are made by this number, after i lost the phone.

            Kindly oblige and reply

            With regards
            PRADEEP.M.L
            #528, 8th Cross
            Mahadeshwara Ext.,
            Mysore-16
            To ,
            The Office
            Air Tel -Prepaid
            Pune

            Sub :- about Deactivation for Prepaid Number-[protected]

            Dear Sir,

            The above said number is prepaid belonging upon documents furnished ( on my name ) . The same sim is being used by my wife when it was purchased August 2007 .

            We have some Judicidary family matter is going on after Mid August , whereas presently the sim is being used by my wife . we have been seperatly living since past three month.

            I had reqested in Air tel office about disactivation but i got
            reply that the same will be disactivated after three month if some one is not used it for .

            I request you to deactivate the same at an earliest enbling to
            avoid any complecation in judicirial prodecure .

            Incase of misuse from that prepaid number , I will not remain responsible .

            Thanking you ,

            Ramprasad P Pawar
            A-9 , Dreams Residency ,
            Airport Road , Vishrantwadi ,
            Pune -411015
            i have a mobile number +[protected]xxx i was out of some where for work and it is been three month the number is not working, now as i am back in town what can i do for reactivate it
            i Purched sony w20 a Walkman phone and just after 2 months or so it had an display problem..the next day i contacted there service center in Jaipur and there representative there told me that the phone will be repaired and will be given to me after 7 DAYS and now today it is more than an month the phone is with the service center if this is what u call an good brand then i am disappointed SONY has really lost its market value ..and it is really does not care for the customers they have taken things for granted

            with a hope that i will get my mobile handset back

            REGARDS
            DAMIN DHAR
            [protected]@gmail.com
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            4 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
              Report
              Copy
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              I purchased 1 pc. Sony Ericsson W550I FROM MONICA COMMUNICATION ON 18/11/2006FO RS 10500.AFTER USING IT FOR SEVEN OR EIGHT MONTHS , I GOT SOME PROBLEMS WITH MY CELL PHONE LIKE THE SOFTWARE PROBLEMS, CAMERA SLIDINGS,SPEAKERS AND EVEN WITH SOUND RECORDING SYSTEMS. I complained the same to the authorized service centre of Sony Ericsson (USHA INFOTECH (P) LTD. Beslls House, 10A, Ho-Chi-Minh Sarani,2nd Floor, Kolkata, West Bengal, 700071 Phone:[protected] on 08/09/07and deposited my handset vide complaint ID11485. AFTER 10 DAYS I CALLED THEM UP AND ASKED THEM ABOUT THE STATUS BUT THEY REPLIED a stereotyped message LIKE WE SENT IT TO DELHI TO MAKE IT OKAY. TILL DATE I CALLED THEM FOR SEVERAL TIMES BUT NO POSITIVE FEEDBACK IS COMING FROM THEIR END. IT HAS BEEN PASSED 45 DAYS I SUBMITTED MY CELL PHONE.

              PRESENTLY I DONT HAVE ANY OTHER CELL PHONE AND I COULD NOT COMMUNICATE WITH MY CLIENTS,RELATIVES ,FRIENDS EVEN OTHERS TO WHOM I INVOLVED WITH.contact me over phone IF POSSIBLE[protected] or [protected] (Dipak rudra, brother).
              Aug 13, 2020
              Complaint marked as Resolved 
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                Report
                Copy
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                I purchased Sony ericson w700i (IMEI No.[protected] on 18/11/2006 and since last month i have display problem where i handed over my mobile on 03/11/2007 to

                Accel Frontline limited
                CN1 Chennai Greams Road,
                Ground Floor, Thiru Building
                Chennai Tamilnadu

                Its been 11 days and there is no response. They tell that there is no stock and they have ordered for it. Since i don't have a spare mobile its been a pain to me handle my day to day life.
                It would be great if you consider my request and do the needful.

                Thanks
                Venkatesh.
                Aug 13, 2020
                Complaint marked as Resolved 
                dear SONY ERICSSON customers

                for any queries related to SONY ERICSSON PHONES IN INDIA call

                INDIA helpline
                TOLL FREE from bsnl/vsnl

                [protected] OR [protected] (any queries to questions.inework)
                email your queries to

                questions.[protected]@support.sonyericsson.com

                or visit
                www.sonyericsson.co.in

                for all about product/service/support/downloads

                njoy mobile magic
                NON STOP
                I purchased a sony k550i in may 2007 ,In dec 2007 it started to malfunction when i took a picture it is not saving them and it is showing all folders as unknown files . to solve this i did master reset and placed it for warenty and they returned it in 25 days and again after charging it for few hours and checking it ,it was back to normal i called the sony customer service 39011111 the told to send this back to warenty at the same service center as prior and to wait another 15 days or more . i will mail again when they returned my phone
                dear sir,
                i have sony w-580i purchased in feb.08
                its o.s. corrupt.all inbuilt theme and ringtone deleted automatically.condition is become too worse that i'm not able to view missed call,received call.when i tried to set another theme it shows "file corrupt theme cannot be set" how this will solve suggest me plz.
                Dear sir, I had purchased this Phone 5-6 months back (OCT'2007) and this is the first time my outing with the company Sony Ericsson. The phone when I purchased was working fine but suddenly one day it started giving me problems like I was not able to use the touch Screen facilities and also it used run on its own even when it was not in use ...and then after 4-5 days of the same problem the touch screen of the phone completely stopped working and even the phone went dead... so I went to the dealer since it was very much in a warranty...they gave it to a certified service center and after nearly for a week's time nobody came back to me on what has happened to the phone … so I myself went to the dealer who said he has not got any information about it from the service center itself...so I went looking for the service center and when I met them, the person in the reception first said that since the concerned engineer is on leave she would not be able to tell me anything ...and the phone is not yet checked .. But when I insisted to know what is actually wrong someone else came out with my phone being in an open state and told me the complaint is because of water logging... And that is not covered under the warranty for the phone... I will have to pay extra amount to rectify it... I was shocked... I said how it is possible... I have taken so much care and there is no way water would have gone inside ...he said He doesn’t know all that but surely the water has gone inside and then he showed 2 screws inside the phone being rusted and told me that such thing happens only if water goes inside... so I was still in a shock state and asked him so how much will it be for which the person tells me I need to pay money upfront - Rs.200/- for them to even tell me the estimate cost for repairing the phone . I got really angry ... I told them it’s no way possible for the water to go inside - maybe it’s only because of the moisture inside the phone and not because of the water going inside... when I tried contacting the customer care for help they asked me to connect to person in the service center so I connected, they spoke for 15-20 minutes all on my phone wasting my money...( I spoke to the customer care 4 times during these testing times… each time it took around 15-20 minutes to finish 1 call…spending approx. Rs.11 to Rs.16 each time)and then come back on the line to me and told me that they will not be able to do anything as they accept with the service center engineer and go by his word ... and when I asked if they have anybody where I can meet in person they coolly said they don’t have anything or anybody like that…. ... now today my dealer after 2.5 weeks calls and tells me he will rectify the phone without the service center's aid so that my cost will be cheaper and he tells me to rectify it will be only Rs.3, 500/- plus the repairing charges. I know for sure the water has not gone inside because the way I took care for the phone I would not have taken care for even myself... for it was a prized possession of mine... I had spent Rs.22, 000 jus to buy it ...I don’t come from a very high upper class family for whom an amount of RS.22, 000 is an everyday expense … I m just from a normal middle class family and I purchased that phone on a credit card ... I later understood that the parts used in all the phones of Sony Ericsson in India are of very inferior quality because I saw a lot of them coming to Sony Ericsson service center having similar complaint and the service center people recommending them to spend their money to have the phone rectified... these People from the company are taking us consumers for a ride… I am really sad and hurt very badly as such an expensive product because of the company's inferior parts I have to go through so much trouble and now to get back that phone I have to shell out again 30-40% of the actual cost of a new phone...and I haven’t found anybody who can help against such a large establishment cheating middle class people like me...
                Sir, my cell phone W300i working properly for browsing internet on my PC but its setting is got disturbed on the phone. I am Cellone north GPRS subscriber and my Cell No. is [protected]. Guide me properly to get GPRS Cellone setting on my phone.
                sir, i love sony erricsson phones and i am using the brands phones from 5 years but recently onfeb 2007 i brought w580i phone. i had lots of problems on my mobile the speaker was not working when attending the call and restarting all time within a month phone was dead i took it to the authorised service centre accel in greams road, chennai. he told that there is a drop of water has logged in in the middle of circuit but tere was no water but he says is fungus but he cannot prove or show me.
                after arrgument he said it might be sweat or drop of soft drink might have gone inside. i asked the stupid guy that if water goes inside the circuit it cant go from the top because it is covered it should be entered fromthe edges but there is no sign of water fungus in the pcb. he didnt accept my arrgument and throwed my phone on the table. i brought my phone for 13000rs it worked only for three months.
                i had no other way than to buy a new phone again i went to showroom and decided to buy nokia but i was not satisfied of nokia models and i brought sony w910 i it was working fine for one month and started giving problem becoz of the software getiing hanged restarting on its own i installed the updated software it works for a day agian starts giving problem.

                sony phone are no value for money they get repair, sony gives fancy picture quality and exellent sound quality and user friendly software butno lifeeeeeeeeeee and relaibality

                plz dont but sony erricsson mobiles
                Sir, mene apna mobil W 300I 6/05/08 ko repair centre faridabad me propper ok ke liye diya tha. lakin jab bhi mein repair centre phone karta hun tab vo yahi keh dete he ki jab bhi ayaga de degnge.aur thik se bat bhi nahi karte he.mein bhut tension me hun. yadi es week nahi diya to mein legal karyavahi kar dunga.aaj do month ho chuke he.model - 300I CASE ID N2FBD:[protected] AND IMEI NO [protected].
                THANKS,
                NANU SINGH.
                After 4 days, no reply even though i got th e auto reply from the service endd, but no reply, what should be done for the furture process.as below is the attached the letter from my side and the complaints side.

                Regards
                Ramkumar



                Dear sir,

                Thanx for the reply, but i am suppose to submit my cell to the service center, but i have asked for the extension for the warranty of service days, which was hanged out in the service center for the repair, As said before PLEASE EXTEND MY WARRANTY OF 40 DAYS AND OTHER REQUIRED DAYS FOR THE SAME.

                Regards,

                Ramkumar S.M
                Mob :- [protected].


                questions.[protected]@support.sonyericsson.com wrote:Dear Sir,

                Thank you for contacting Sony Ericsson on World Wide Web.

                As per your email we understand that you were facing problem with the handset and it was repaired the service centre however the issue still persists.
                We apologies for the inconvenience caused to you and request you to visit the Service center again and submit the handset there. After submitting the handset please provides us the new job sheet details so that we can look into the same and provide you the best possible solution.

                I would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.
                In case of further query, please feel free to contact, we will be more than happy to assist you.
                39011111
                (Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
                [protected]
                (Toll free number from BSNL & MTNL)
                You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

                Warm Regards,
                Shweta
                Sony Ericsson Customer Care

                The details of this case are as follows:
                Case: 72337272
                Engineer:
                CaseOpened: 04/Jul/2008 20:14:25
                Old emails:
                Email:
                To: questions.[protected]@support.sonyericsson.com
                From: [protected]@yahoo.co.in
                Product: K810i
                Opinion: Dear Sir,


                As said above, I have owned a K 810i which was brought
                from Paragaon Stores, Thane, Mumbai. which was having joystick problem
                which was surrendered to SE Service centre, Kaiser Electronics, Thane
                Mumbai 10th of Feb 2008 and I got returned by 20th of March 2008 ( Its
                Totaly tool a month 40 days to repair and to get in to use in my hand )
                the reason given to me was the problem of the pc board, its
                consingment not received.Bills and other detials are given below.

                Complaint Id :- SES08KT311524
                Battery SI No :- [protected]
                IMEI number :- [protected]

                and after repair IMEI number :[protected]

                but after the repair, there was aslo a problem with the right side
                camera view push button operation.and till it has to been repaired still

                So, I kindly ask for the Extension of the Warranty period as said i
                was unable to use the mobile full 12 month, a its a long 1 month for the
                repair.

                Kindly reply as its awaited



                Regards,

                Ramkumar.s.Mudaliyar
                Mob:- [protected]

                Country: India
                First Name: Ramkumar
                Last Name: Mudaliyar
                Phone Number: [protected]
                City / Region: Mumbai, Thane
                Agree Legal Terms: Yes.
                Sign up for enews: No.
                I have given my Handset (W 580i) for a repaire at your service center located at Andheri (Sakinaka) - Sagar Tech Plaza (Accel Frontline) on June 30, 2008. Since then, I have been there for 3 times but received no response from your representatives. Above that, the behavior of your employees is so irritating & strange that it multiplies the problem. No one over there is ready to tell me why they have kept my handset for so long and when will I get it back.

                The problem is not only mine but I met other people with the same suffering sitting at service center. Request you to take serious attention to this and solve the problem. If this continues, you are sure to loose a big number of customers day by day.

                My service request number is MUA-SE-595616-CP.

                I assure you that I will never buy again a Sony cell because I beleive that a company or brand is well represented by its employees and your employees are of no use.

                Regards,

                Nikhil Khandelwal
                I got my K750i in Oct 2006. It functioned very well till last week. The battery charge would last up to3 days. Since it stopped charging, I took it to the Sony Ericsson repair centre in D13/4 Okhla II, New Delhi because the repair centre at Galleria, Gurgaon refused to repair it!

                At Okhla, I signed the register at 2:30pm but **my phone was not looked at till 4:00pm!** At 4:01pm, Complaint ID SES08BR221909 was recorded and at 4:30 I was told that the PCB and the battery are defective and so the phone can be thrown away as it costs as much to repair as to buy a new one!

                Please help me understand:
                1. Why your customers must wait 90 minutes before you will talk to them?
                2. Why the a Sony phone's PCB and battery can get so badly damaged that they have to be thrown away - don't you put a fuse in the phone? This phone had not got wet.
                3. Is the pricing of the repair of Sony products priced so as to discourage your customers?
                4. What kind of customer experience do you think I have had?
                5. Can you imagine me buying or recommending a Sony product?
                6. Should I throw my K750i away because it will cost as much to repair as to buy a new one?

                Vinod Chopra

                Sony ericsson /Mobile W580i — Unjustified and unreasonable acts of the manufacturers and service providers

                Unjustified and unreasonable acts of the manufacturers and service providers
                I purchased Sony ericson w580i (IMEI No.[protected] on 28/10/2007 and since last month i have 1GB Memory Card problem where i handed over my mobile on 19/06/2007 Comlaint No. (DRJ-SE-578996-CP)to
                Accel Frontline limited
                J-5, 101M Nehru Market
                Rajouri Garden
                New Delhi-18
                Its been 29 days and there is no response. from Accel and your Custmer care service compaint ID is (SE-5878806 and SE 610-8021 dt 04 July 2008) They tell that there is no stock and they have ordered for it. Since i don't have a spare mobile its been a pain to me handle my day to day life. Is this is sony erricsson service to the customer.

                It would be great if you consider my request and do the needful.

                Thanks
                Unjustified and unreasonable acts of the manufacturers and service providers
                I purchased Sony ericson w580i (IMEI No.[protected] on 28/10/2007 and since last month i have 1GB Memory Card problem where i handed over my mobile on 19/06/2007 Comlaint No. (DRJ-SE-578996-CP)to
                Accel Frontline limited
                J-5, 101M Nehru Market
                Rajouri Garden
                New Delhi-18
                Its been 29 days and there is no response. from Accel and your Custmer care service compaint ID is (SE-5878806 and SE 610-8021 dt 04 July 2008) They tell that there is no stock and they have ordered for it. Since i don't have a spare mobile its been a pain to me handle my day to day life. Is this is sony erricsson service to the customer.

                It would be great if you consider my request and do the needful.

                Thanks

                Om Prakash
                I'm one frustrated customer of Sony Ericsson. Within 6 months of purchasing a SE P1i from Noida (UP), the display of my mobile suddenly went blank without any reason. I gave my mobile for repairs to your authorised service center G.N.H Telecom (Tilak Bhawan, Sharma Market, Sec-27, Noida, Ph. [protected]), and was told that it'll be fixed in 2 days maximum. I checked again after 2 days, and they told me that the display needs to be replaced, and they don't have it in stock. So it'll be fixed by Saturday. On Saturday they told me that it'll be done on Monday. Today is Monday, and when I called again, they told me that their boy who was supposed to go to pick up the part is not feeling well and didn't go!!! They asked me to check again on Wednesday. I was also told by the person on phone that "There is nothing surprising that a new mobile phone doesn't work after 6 months!! It is afterall electronics!!". Let me know if this is true for SE phones, so that I can warn prospective buyers? Is this Sony Ericsson I'm dealing with or some local cheap phone company who sells second hand phones??? My trust in your brand is highly shaken. If this is the quality of service we're getting with your phones, then the quality of your products themselves are questionable.

                My complaint ID with G.N.H Telecom is SES08GNH15085. I feel people have a right to know what they're buying and the quality of service to expect. As such, if my complaint is not taken seriously, I'll be forced to come to you through other channels.

                Thanks,
                One Frustrated SE Customer,
                Gaurav
                (Mobile No: %$#%&^% - it doesn't work!!!)
                Hi,

                I purchased a new w302 phone on[protected] and from the day 1 I was trying to access internet using this phone but there is no luck. I tried downloading the PC suite, USB drivers and more till now my problem was not resolved. So, after threee days I contacted dealer and they diverted me to call customer care Which I did that. They clearly informed that its not going to work for internet and when I asked for case no for that call they informed there will be no case numbers. Ok then I contacted sony service cneter in chennai and they too tried with multiple pc suite and third party softwares along with the bluetooth which went to vanish once again. I am completely pizzed of going here and there by keeping leave to my office. So, I would like to have an early reply from you or else I would like to move consumer court for this as it was a defective product. Hope an early reply from you.

                Thanking you,

                P.Phanidhar
                Application Engineer
                Cybernet Slashsupport
                +91-[protected]
                Hi,

                I purchased a new w302 phone on[protected] and from the day 1 I was trying to access internet using this phone but there is no luck. I tried downloading the PC suite, USB drivers and more till now my problem was not resolved. So, after threee days I contacted dealer and they diverted me to call customer care Which I did that. They clearly informed that its not going to work for internet and when I asked for case no for that call they informed there will be no case numbers. Ok then I contacted sony service cneter in chennai and they too tried with multiple pc suite and third party softwares along with the bluetooth which went to vanish once again. I am completely pizzed of going here and there by keeping leave to my office. So, I would like to have an early reply from you or else I would like to move consumer court for this as it was a defective product. Hope an early reply from you.

                Thanking you,

                P.Phanidhar
                Application Engineer
                Cybernet Slashsupport
                +91-[protected]
                i purchase a sonyericssion w200i in krishnagiri cell world shop. somebody stolen my mobile in my shop
                but i came to know if i have the fccid i will trace the mobile.
                my phone imei no:[protected]
                my s/n is:t2600jx1uq
                I request you to send the exact fcc id for the above IMEI NO :[protected] to trace the mobile

                Thanking you sir,

                ganesh
                i purchased w200i in july 2007.now on 29-01-09 i lost it...could you please guide me how can i get my cell back by giving iemi number for tracking...from where can i get that iemi number of my cell...where should i convey that iemi number for tracking...is there any helpline number...
                kindly please answer my all questions...
                Thanking you sir..

                Sony Ericsson — Sony Ericsson Mobile Set Complaints - Unjustified and unreasonable acts Done By the / service providers

                Dear Sir

                This is to inform you that I had purchase a Sony Ericson Mobile model no. Z- 555 I.M.E.Z - [protected] from Subhiksha sector 16 panchkula on 27.04.08 . On 11.02.08 It bcome dead all of sudden . I had given my set to Sony Ericsson service center Address : S.E.Service Centre S.C.O 327, Sector 40D IInd Floor Chandigarh. I tried to contact them every day, those people never picked the Phone. I have gone thrice there but they always say they will call me and when the instrument is set right. Being a professional all my phone no. are saved in the phone I am suffering a lot. When ever I go there I found many people grumbling at the reception . I had purchase the Sony Ericsson on there brand name good quality, better service.I am a common consumer and facing a tremendous hardship due to such practice of the authorized service centre. I seek your kind intervention to get the work done and the strict action against the authorized service centre, so as to curb such unjustified and unreasonable acts of the and service providers.

                With best regards


                Ashu Singh

                Interior Designer
                Sco.20 sector 7c
                Madhya Marg Chandigarh

                Ph. [protected]
                I purchased a new w302 phone on[protected] and from the day 1 I was trying to access internet using this phone but there is no luck. I tried downloading the PC suite, USB drivers and more till now my problem was not resolved. So, after threee days I contacted dealer and they diverted me to call customer care Which I did that. They clearly informed that its not going to work for internet . I am completely pizzed of going here and there by keeping leave to my office. So, I would like to have an early reply from you or else . Hope an early reply from you.
                Sir/Madam

                I want to tell u that I had purchased Sony Erecisson shilver color W610i on 10th march 2009 from yours supplier from sec 22. Becoz of single Color sets i purchased this set. NOw i want to change the body of set. Can u tell me the procedure to change & price of the original body.
                hello sir,
                i purchased my se w580i in april 2008 with great joy and enthusiasm but all in vain as your product and after sales services are pathetic and tortourous.my se w580 was properly functioning till the february of 2009. but on day like any other my se shut down for good. i took it to the service center wher they said that the set was dead and they kept my phone for 15 days or something. when i got my cell back it was functioning but was giving a lot of trouble.whenever i used the slider or any other key on the phone to use, the set would get hung and the display would'nt show. One day i switched my phone off and tried turning it on but it never switched on. then i gave my cell again on the 3rd of march, and they received it as dead set. i had an argument with the authorities regarding the questionable quality of PCB used which worked for not more than 10 or 12 days from a reputed name as Sony Ericsson. sir i am really frustrated with the name Sony Ericsson .its been 25 days, and all that i get as a reply is that they have placed the order and havent received the part.

                i bought my phone in Pune on 4th april 2008,
                i gave it for repair to RAJA ELECTRONICS&SERVICES PVT. LTD., new Modikhana pune.
                the Job No. i recived is 411.
                please do something. i feel like suing SE for causing so much trauma and torture. Sir SE sucks big time.
                since from last six months i m waiting for body panel battery cover of experia x1 n i also approach to helpline..., coustoumer care..., but i couldn't get any response...
                I have been using sony ericssion W580i model for the past 1year. I was not satisfied with the performance. The Sony ericssion phones especially w580i and w910 are very risk to buy. Only for the display and sound we mainly go for sony ericssion, but once the set gets problem it involves hell a lot of money to service them inspite of that our mobile wont be reselled to that amount. So guyz better dont go for sony ericssion mobiles. "WASTE OF MONEY IN BUYING SONY ERICSSION".
                I have been using sony ericssion W580i model for the past 1year. I was not satisfied with the performance. The Sony ericssion phones especially w580i and w910 are very risk to buy. Only for the display and sound we mainly go for sony ericssion, but once the set gets problem it involves hell a lot of money to service them inspite of that our mobile wont be reselled to that amount. So guyz better dont go for sony ericssion mobiles. "WASTE OF MONEY IN BUYING SONY ERICSSION".

                Sony Ericsson W350i — late Service (Phones part not Available)

                I purchased Sony ericson w350i on Nov/2008 and since last month i have display problem where i handed over my mobile on 30-april to the Store (The MObile Store, Official Store Branch Beawar, Ajmer).

                Its been 11 days and there is no response. They tell that there is Phones parts are not available. Since i don't have a spare mobile its been a pain to me handle my day to day life.
                It would be great if you consider my request and do the needful.

                Thanks
                Ashok Kumar Jarotia
                I had purchased a sony ericsson C905, its earspeaker is not working, Its been 11 days and there is no response. They tell that there is no stock and they have ordered for it. Since i don't have a spare mobile its been a pain to me handle my day to day life.
                It would be great if you consider my request and do the needful.

                My Workorder No = SE309RJK10022

                I have given my mobile to RT Outsourcing Services Ltd Janakpuri
                UG-14 Suneja Tower-II, District Center
                Janakpuri, New Delhi
                Ph- [protected], 908, 907
                I have given my sony phone for servicing at Sakinaka center. (It is in warranty).
                I haven't received any information from them even after almost 3 weeks...They don't bother to pick up the phones.

                Sony has worst service...I agree... Don't go for Sony..!
                I have purchased W910i last year and i have been facing this problem the phone getting restarted all of a sudden.I have been facing this problem for a long time and recently thsi problem has been aggravated and happening everyday atleast for 5-6times.If i am spending 14-15k in a product i expect a good servicing as well.Giving the phone in the servicing center will it help because the feedback is even if i do that its not going to solve the problem as it is a manufacturing defect.I am from Kolkata.I am awaiting a reply.
                where is the sonycare in kerala
                Dear Sir / medam

                I am deepandra Gupta

                there is a problem in my Hand Set

                I have Sony M600 Mobile

                It is not accepting any mobile number for save .


                Please Reply soon on [protected] or My id [protected]@yahoo.com

                Thanking you

                From

                Deepandra
                i hv purchased sony erricsom w580i, i have sent it to the service station at pune and mr ashraf is the manager incharge, i hv given it for repair due to display was not working, it is within warranty, iit has been last two months i hv not recd the phone, and no body is bothered, kindly let me know the status, my complain num is 740, i am stuck without the handset, shud we buy sony ericsson or not/
                sir i had a conector problem in my sony w380i phone ... i gave it to service center indore at sunrise tower ... one month has passed and there is no response from the company...please help!!!
                In My phone some sofware problem is there, once battery gone, then I purchaged new battery that is BST - 37, While put the battery then once on-ed and worked one day, after the day mobile not on-ed, wt is the problem, when I went to service centre, they will on quickly, wt is the problem, pl.tell permanent solution.present not working, waiting for your response
                To
                The Manager
                Sony Ericsson
                Head Office

                Subject:- Request for cellphone replacement.

                Sir,
                This mail is in regards to inform to you that iAMIT NAGARKOTI, hsr recently bought Sony Ericsson Model K790i i.e hardly seven months old. I am facing many problems while using it, inspite of giving the phone for repair to Sony Ericsson service center in Noida sec-18 for 2 months approx.

                Some of the issues are as follows :
                1. cellphone was given to service for software upgrading however when i collected it, I saw they formatted my cell and created one more problem i.e call is being automatically picked up.
                2.Again i submitted my cellphone for the issue of call automatically being picked, they renewed my old job sheet.
                They said they will send the cell to there head office in Mathura road for change of motherboard and asked me to collect after 15 days .However i got it back after 1 month.
                3. But the irony now is that the problem of automatic call getting picked up is still there with many other issues like phone getting hanged up, voice not coming clearly, Keypad not working, joystick not working. i.e the cell not working at all.
                4.Now, they have again taken the cell saying that they are going to send it to chennai head office for the change of motherboard .
                Due to all these issues, i am facing many problems in my job too.
                And moreover they do not pick there phones when called and if picked they keep on transfering it here and there. We visit them they dont respond properly. On asking the status they just rudely say phone has not come yet that's it. The name of your employee are SHWETA and MR. SHREE in sector -18 service center noida, who are looking into this issue from starting.
                I dont think this phone would work properly now, looking at the situation . I have only used it for 2 months, rest its with your service center only.
                Kindly look into the matter and do needful.
                I would request to kindly replace my phone as soon as possible. Looking forward for immediate response.

                Thanking You

                Your's Sincerely
                AMIT NAGARKOTI
                ( Mob:- [protected])

                WORKORDER NO. :-SE[protected]
                WORKORDER NO. :-SE[protected]
                Dear sir,
                i lost my hand set, while i drove my bike. i would like to lock my mobile with help of the IMEI no . So kindly take step to lock my moblie.

                modle no: sony ericssion 550i
                IMEI no :[protected]
                BATno : 228772
                SWLBPTM 07W30.
                Dear sir,
                l lost my hand set, during bike drove, i would like to lock my mobile with the help of the my IMEIno. So you should take step to lock my hand set immdeiately.

                mobile modle: SONY ERICSSION K550i
                IMEI no:[protected]
                BATno; 228772
                swlbptm07w30
                hi,

                I purchased NEW MOBILE W395 On July 25th In UNIVERCELL MOBILES, CHENNAI, its worked well for 5 days, slide problem a raise(i.e., caller hear disturbance sound while slide closed) so, i gave it to service center after few days they said it solved, but problem occurs same day. I just rushed to UNIVERCELL MOBILES on 6th August for Replacement, they not replace the mobile.UNIVERCELL hand over the mobile to SONY ERICSSON service to get DO/DIE Certificate OR service the mobile . But still now no response from UNIVERCELL.I personally try to trace out the status of my mobile, its seems mobile not in any service centre. I made a call to Call Centre but they asking worksheet number. UNIVERCELL not reposding please help wat to do ...


                By
                Ganesh

                sony ericsson/w380i cell phone — poor performance of set and service centre

                This is to bring to your kind notice that at present i am using w380i that i bought three months back and its model is not even mentioned here.anyhow i want to say that i am really very dissapointed with this model and your service centre which is in gurgaon opposite air force station, old delhi road, gurgaon.i gave mu cellphone on 15th july09 and it has been alomst one and a half month, my cell is still not repaired and it had just a display problem.they kept on delaying it by saying that we dont have a cable.i put up in sec 51 and it almost takes twenty to twenty five minutes to go to the service centre.i am telling u this because only thrice i have called this service centre people and that to with different numbers because they never pick the numbers they have already attended even if the customer is calling after 10days.it is really frustrating!!three days back when i went there at 5 40- in the evening your service centre was closed.when they have given us the time till 6 in the evening then why they closed it before 5 30? and then when i called them to ask this they said we had some work so we closed it.it is so easy for them to say come tommorrow.i am not just sitting at home, i have other things also.what is the point of closing the service centre at working hours????i would want you to go to the above mentioned service centre once and look at their service.every customer has complaints.before using this cellphone i was using nokia and believe it i am regreting the fact that why did i switch to sony ericson because the service nokia provides is outstandig and it has an amazing durability and in just one and a half month my sony ericson phone has gone to the service centre even when i used it with so much of care.sony ericson is such a big company and it has such a name still i am going through all this??the image that i had for your company is now fading.i want you to either change my set or refund my money.

                Sony W380I — Very poor service

                I have purchased Sony W 380 I on 29th April 2009 from Vijay sales, thane west, from past 15 days the display was very eratic and the phone will go off suddenly . We gave to Sony service center at Ccom services, F11, 1st floor, eternity mall, Thane west - 400602 . After 5 days they gave the phone saying it has ben repaired and showed us working at the shop as soon as i brought the phone to my office and put my sim card again the same old problem . Again we have given the phone to the same service station .
                Looking at the phone I am 100% sure, service station did nothing but gave the phone back as it is . My earlier phone also from Sony had the similar problems and the same service center did the same thing and we gave them again finally I threw that mobile phone of sony .
                ONE IS THE SERVICE BUT I FEEL NOW THE SONY MOBILES ARE VERY POOR IN QUALITY . I HAVE ALWAYS USED SONY SINCE THE INCEPTION OF MOBILE IN INDIA . BUT NOW THE QUALITY IS VERY VERY POOR .
                AND IF THEY HAVE TO PRODUCE SUCH A POOR QUALITY ATLEAST THEY CAN HAVE BETTER SERVICE CENTERS
                Is there is any one who is responsible in Sony ericson FOR product and service ?
                Cynthia Chaturvedi
                Thane west -400610
                I am a sony ericsson customer and i am myself very upset about the services provided. when i went to the service centre for some software related issues with my mobile which is K550i. i was totally shunted away. my problem was neither understood nor solved.
                I dont think that i will suggest anyone to buy sony ericsson mobiles.
                I have submitted this Sony Ericsson W580i phone, which is under warranty, for a charging socket related issue on 20Aug09. It has been over 2 weeks and they are still waiting for a part to be imported from somewhere. When I call for an update, Service Center folks would direct me to the customer support helpdesk and when I try to get a response from the Customer Support Desk, they will again ask me to get in touch with the Service Center. This is the second time I have submitted my phone due to technical issues within a year of purchase and last time also they sat over it for good 3 weeks. The phone in itself is not worth it and they have absolutely disappointing customer service. Please do not go for Sony Ericsson phones, or you'll regret later...!!
                i purchase a sonyericssion w200i in jlk enterproses, Gurgaon shop on 20 Oct. 2008.
                my phone imei no:[protected]
                my s/n is:t2600jx1uq
                If the bar code(belowr battary) in not appeared than would the warranty period in not applicable on my mobile
                The repaer for the same Would be applicable my mobile or not in warranty period?
                I request you to send the exact reply
                Hi,

                I bought g900 in the month of August 2009. I am using BSNL service provider. But i am not able to access inernet. Same SIM is functioning properly on other handsets but not on g900.
                please guide to do internet setting on g900 manually.

                Thanks,
                Sanjay Dhamale
                Mob. : +91-[protected]
                Hi -

                I purchased Sony Ericsson phone (w580i) in 22nd February 2009.

                I am facing display problem. On Sunday 20th Sep 2009, I saw that my cellphones display screen has gone and I was not able to see anything in the phone. I thought that my phone is still in the warranty as one year hasn't completet yet. So today (22nd Sep 09), I went to the nearest sony ericsson authorized service (Mahavir Enclave, New Delhi), they told me that I have to pay 1200+ to repair or change my display screen.

                What is the use of warranty (1 year) if we have to pay to service the cellphone. I am totally disappoint now.

                If my problem will not solve then I will directly to the CONSUMER COURT and file a case against Sony Ericcson.

                I am one of the Sony Ericcson user and haven't used any other mobile company's cellphone in my life. This company has a brand name in the market and people believe that Sony E is one of the best company who deals in mobile equipments. I can easily understand that technical fault can happen anytime but company has to repair or replace the set if it comes in the warranty period.

                I am totally disappoint to the service of the sony ericcson and will not buy their products in my life and also don't let my relatives and friends to buy sony's products.

                This is main reason that people prefer NOKIA cellphones because of their amazing customer service and their way of handling the people.

                The authorized service centers of sony ericcson are not able to give even 50% customer satisfaction.


                Thank YOu
                Alok Mishra
                H-290 Raj Nagar-II, Palam Colony, New Delhi - 110045
                [protected]
                please listen to your parents about buying anything as they are more experienced.I didn't listen to them and bought Sony ericson but now i feel nobody should buy sony ericson mobiles as they are very expensive to buy and the repairing and maintenanc expences are too high .not affordable.Nokia are more sturdy and strong.
                my phone s e 350i got dead last month i gave it to lajpat nagar service center on 13 of oct 2009 they committed to deliver it to me within a week . till now i haven't got any positive response from them, even they are not picking the phone mention on workorder slip
                my phone s e 350i got dead last month i gave it to lajpat nagar service center on 13 of oct 2009 they committed to deliver it to me within a week . till now i haven't got any positive response from them, even they are not picking the phone mention on workorder slip. my workorder no is se309tec16735
                Dear SirMadam,

                Please kindly send a reply mail to me after reading this mail sir.


                On 16th Oct ’09 evening time I purchased a Sony Ericsson W395 from The Mobile Store held at Sai Baba Colony branch (Coimbatore). The next day (17th Oct) morg I had a hanging of keypad problem (Only in Down Arrow and End Key Only) sir. So I sent one of my friends to the same TMS branch within 24 hrs. They Told some unnecessary reasons, really I m not satisfied that reasons. (On 18th I moved to my grandma’s home so I unable to go to the TMS branch.) On 19th I visited the TMS branch and they replied to me,

                “Please go to the Sony Ericsson Service centre sir, its common problem sir, they simply solve this hanging problem.”

                In this regards the next day I went to Sony Ericsson service centre held at DB Road (Coimbatore), I am totally shocked to hear the reply from the service centre officials.

                “Sorry sir, Water Lock on your mobile, so the mobile was not in warranty sir.”

                At the time I not like to argue with the Sony Ericsson Service Centre Authorities, because they had some rules and regulations. I agree to repair the mobile, because I purchased that mobile to give a gift for my friend. At that time I had some urgent work in my office (Splitting of Companies in the Tally.erp9) so I am not contact the TMS Store.

                Between 21st to 27th I am totally busy in my office regarding the some tally.erp9 issues and meetings.

                On 28th only I got a phone call from the Sony Ericsson service centre, your mobile is ready to use now, I went to the service centre and got my mobile back.

                On 29th Morg I visit “The Mobile Store Website“and post my complaint there. Evening time one person made a call to me and asks the proof of the Water lock in the mobile from the Sony Ericsson Service Centre.

                I got and scan both the Purchased Bill and Job Sheet from the Sony Ericsson Service Centre and send the mail to that person who has from the TMS.

                Today Evening He made a call and refused the said proposal sir.

                Then I spoke to TMS (Sai Baba Colony Branch) They ask a letter from the Sony Ericsson the letter should be contains a “Yes sir, we are agree to sending a Water lock Mobiles to the TMS Stores…! (just think, If it is possible sir.) I am from Financially Middle Family sir, they simply through me like a baseball.

                I really suffered form lots and lots of people’s sir.

                Kindly help me sir. WHAT I DO NOW….?

                I am wait for your mail sir.


                Thanking you,


                Regards,

                Mani.V
                i purchase K660i on 28th jan 2009. btut when i went on service centre regarding some proble in handset(ph cant save pictures) i saw my purchasing date was 4 apr 08 and the set is not in warranty period who it is possible?????? revert me as soon as possible my no. is [protected].
                waiting...
                Worst thing about Sony Ericsson mobile is sim card slot. It is very typical slot, it is prune to damage the sim card during its removal or putting it back.
                SONY ERICSSON MOBILES ARE NOT AS RELIABLE AS NOKIA. NOKIA IS THE BEST.
                i have purchsed c510 i am not setisified picture for night flash does not work day & night i have picture in flash mode falsh bliked but not work and picture is black i am go to the service center but it is not sertisified & your main service centre call there is no answer from this mobile ans is ( yeh aise hi rehaga )
                please sertisifed that flash from night & dim light

                please answered me i have pay for Rs.11000
                mobile no- [protected]
                please call & sertisified me
                second reminder
                till time i have not recived reply against my mail which was sent in the morning
                i am sorry for the unnecesorry delay at your part for the repaid firm

                raminder singh amritsar (punjab)
                [protected]
                please satasified me
                second reminder
                till time i have not recived reply against my mail which was sent in the morning
                i am sorry for the unnecesorry delay at your part for the repaid firm

                raminder singh amritsar (punjab)
                [protected]
                please satasified me
                I agree... the service of sony ericson even for the best model as Xperia is pathetic. They have my phone for the last 2 months and cant do anything about it. Every time i collect it, it has a new problem.

                I have been following up with Shalini Sharma, head of customer service. But to no avail. She has now even stopped respondng to my calls.

                I handed over my xperia to janak puri center in delhi and am really disgusted and would not allow anyone to buy the models.. specially teh high end ones.

                No wonder sony is taking a beating ...
                sir, madam

                maina apko parso apne handset c510 ke complain ke thi ke uske flash thek nahi hai
                jab hum picture night or andere me or cum roshni me lete hai to uske flash chalti hai
                flash chalne ke bad photo black ho jati hai but je usko morning time me picture le to thek hai
                muje batai ke plash ka kay purpose hai

                aap iss hand set ko change kare ja use thek kare maina aapke care centre pe bat ke hai unse koi respose nahi mila aur aapke tollfree no pe maine 2 bar bat ke hai aur woh bal rahe hai ke { yeh aais he
                rehaga ) is baat kay matlab hai ke agar aap repair or change nahi kar sakte to phir mujburan mujhe court jana parega agar aapke pas koi higher authority ka phone no hai to mujhe do nahi to mera masla hal karo n

                mai bilkul be setrsified nahi hu (aapke jaha per sunvai nahi hai kay)
                jeh mera third reminder hai

                raminder singh
                [protected]
                sir, madam

                maina apko parso apne handset c510 ke complain ke thi ke uske flash thek nahi hai
                jab hum picture night or andere me or cum roshni me lete hai to uske flash chalti hai
                flash chalne ke bad photo black ho jati hai but je usko morning time me picture le to thek hai
                muje batai ke plash ka kay purpose hai

                aap iss hand set ko change kare ja use thek kare maina aapke care centre pe bat ke hai unse koi respose nahi mila aur aapke tollfree no pe maine 2 bar bat ke hai aur woh bal rahe hai ke { yeh aais he
                rehaga ) is baat kay matlab hai ke agar aap repair or change nahi kar sakte to phir mujburan mujhe court jana parega agar aapke pas koi higher authority ka phone no hai to mujhe do nahi to mera masla hal karo n

                mai bilkul be setrsified nahi hu (aapke jaha per sunvai nahi hai kay)
                jeh mera third reminder hai

                raminder singh
                [protected]
                sir, madam

                maina apko parso apne handset c510 ke complain ke thi ke uske flash thek nahi hai
                jab hum picture night or andere me or cum roshni me lete hai to uske flash chalti hai
                flash chalne ke bad photo black ho jati hai but je usko morning time me picture le to thek hai
                muje batai ke plash ka kay purpose hai

                aap iss hand set ko change kare ja use thek kare maina aapke care centre pe bat ke hai unse koi respose nahi mila aur aapke tollfree no pe maine 2 bar bat ke hai aur woh bal rahe hai ke { yeh aais he
                rehaga ) is baat kay matlab hai ke agar aap repair or change nahi kar sakte to phir mujburan mujhe court jana parega agar aapke pas koi higher authority ka phone no hai to mujhe do nahi to mera masla hal karo n

                mai bilkul be setrsified nahi hu (aapke jaha per sunvai nahi hai kay)
                jeh mera third reminder hai

                raminder singh
                [protected]
                sir, madam

                maina apko parso apne handset c510 ke complain ke thi ke uske flash thek nahi hai
                jab hum picture night or andere me or cum roshni me lete hai to uske flash chalti hai
                flash chalne ke bad photo black ho jati hai but je usko morning time me picture le to thek hai
                muje batai ke plash ka kay purpose hai

                aap iss hand set ko change kare ja use thek kare maina aapke care centre pe bat ke hai unse koi respose nahi mila aur aapke tollfree no pe maine 2 bar bat ke hai aur woh bal rahe hai ke { yeh aais he
                rehaga ) is baat kay matlab hai ke agar aap repair or change nahi kar sakte to phir mujburan mujhe court jana parega agar aapke pas koi higher authority ka phone no hai to mujhe do nahi to mera masla hal karo n

                mai bilkul be setrsified nahi hu (aapke jaha per sunvai nahi hai kay)
                jeh mera third reminder hai

                raminder singh
                [protected]
                Sir,

                I recently wanted to replace my battery for the w580i model. I visited a "so-called" genuine Sony ericcson center. This guy asks me whether i need an original or duplicate battery(i prefered the original). He gives me a battery which doesn't have a price label, no seal, no warranty card..etc., and the price: Rs1200-/-. I go to the next shop-same story but 1500-/-. I am sure a well established brand like Sony wouldn't have such double standards!! Both these locations are in a area called R.T Nagar(Bangalore). It would be great if you could let me know the actual price..

                Many Thanks,
                Kind Regards,
                Guru
                i have purchased sony ericsson k810i in 17/01/2009, i faced a key pad problem in nov 2009, i gave it for service center on 02/11/09 for repair of the same but they are delaying its repair i have visited
                sony ericson service center in jayanagar 4th block Banaglore twice to check about the status, but i got very bad service replay, that they telling that no stocks of key pad it wil take time wil cal u back as and when it get ready, alraedy 2 weeks over stil i am not getting any call from service center, this is worst service i ever experienced any where...
                I Have purchased sony ericson w200i cell on 5-december-2008 for the problem of connector, camera, voice, call recording and hanging problems. I have given this complain with my cell on 4 times in service center and 2 times in company also but there would not be given any response towards my complain.
                kindly take any action towards this act, i shall be highly obliged to you.
                hi

                kitne ke hor message bheja
                koi ta jawab do


                raminder singh
                mobile c510i
                mobile no
                [protected]
                Dear Sir,
                I purchased K530i on 23/12/2008 from Sony Sricsson showroom, 100ft road, Gandhipuram, Coimbatore.IMEI number was [protected].
                On 23/11/2009 the mobile set all of a sudden became too hot.i found the battery was bulging.i took it to your sony ericsson service centre at Accel-Chennai GR, 160, Thiru building, Greams road, Chennai.they said its the battery fault and gave me a new battery on 27/11/2009.but i experienced a similar problem as soon as i reached home.so i approached them again on 30/11/1009.my workorder number is:SE309AGR17979.they checked the cell and replied a week later that there is a problem with the motherboard.yesterday (14/12/2009) they called me and said the head office is offerring a new mobile set (K660i) instead of your K530i due to the unavailability of the model.they offerred a white coloured set but i want a set of my choice (colour:wine in black).
                i would kindly reqest you to look into this issue as soon as possile and get me a set of my choice.i am not using my number for the past two weeks since i dont have a spare mobile, i also request you to extend my warranty period by two weeks which is supposed to get over by 23/12/2009.Please do the needful.

                Thanking you in anticipation

                Harini Nandhakumar
                i am one among the frustrated customers of sony service, these people doesnt have the endeavour to work in service sector ... i promise i will never buy or recommend a SE product to any one . please do keep in mind that your 45% of sales will only come through satisfied SE Existing Customers,
                my phone is W350i it restart only all time

                "WASTE OF MONEY IN BUYING SONY ERICSSION".
                Respected sir,
                i am Manpreet and i had purchased a sony erricson mobile W595 on 27/04/09 my mobile had been robbed on 23/05/09.The colour ot the mobile was lava black . Please sir I request you to find my mobile .I even have the bill till now ...i would be highly thankfull and would give you best regards
                I had purchased the mobile from
                Shop no.8,
                Paras Darshan,
                M.G.Road,
                Ghatkoper(EAST),
                Mumbai-400077.
                Respected sir,
                i am Manpreet and i had purchased a sony erricson mobile W595 on 27/04/09 my mobile had been robbed on 23/05/09.The colour ot the mobile was lava black . Please sir I request you to find my mobile .I even have the bill till now ...My IMEI no is [protected] ...i would be highly thankfull and would give you best regards
                I had purchased the mobile from
                Shop no.8,
                Paras Darshan,
                M.G.Road,
                Ghatkoper(EAST),
                Mumbai-400077.
                i want to open bm3 file on the computer please help me how to open bm3 file in the computer, , , , , , , , , , , , , , , , , , , please
                i am alredy user of sony ericsson p900i handset
                last year i purchase a T715 model in your dealer, within six month the camara buton silvercotaing is peel-off, so kindly replace the mobile under warranty, my mobile number is [protected]
                Hi this is vinay, i have k790i i cannot ablet to install games and application in my phone it is showing operation failed.is there any way to troubleshoot my phone...

                sony ericsson mobile w395 — rusted inside the new mobile

                i have purchased sony ericsson w395 walkman series mobile on 01.01.2010 at Wave communication (Wavetel) 186 G.S.T Road, Guduvancery 603 202 show room. At the time of purchasing the mobile's performance was slow, they said "you have to install the new software at Sony Service Centre". I have gone to sony service centre and installed the new software. Again it is very slow performance then they are opened the phone they said, inside the phone rusted it is old phone, and he asked to pay rs.1800/- approx. I immediated dont do i will give it to the wave tel people.

                I immediated approached the wavetel showroom which was purchased, and asked him to replace, they said it is not possible. And they retained the phone will give after service.

                I am unhappy with the phone, so i want to replace with new one.
                Dear Sir/Madam
                I had purchased Sony Ericsson(Model No. K810i, IMEI No.[protected] on 23-Nov-2008, but i got problem in Keypad and Memory slot, for that region i gave it to Authorized Service center in Ranchi(Jharkhand) on 23-Oct-2009. They handed over my Mobile after 40 days since then my warrenty period was got over, from the that day i got re-start and Blank display problem. When i went to service center, they are telling me to replace MotherBoard and asking money for that, but my question is that they damaged my MotherBoard while rectifying old problem.
                So i request you to solve my this issue, for this act i will be obliged to you and your high office.
                Your faithfully Customer
                Parimal Dutta
                Contact no.[protected]
                Dear
                sir,
                I will purchased w395 sony ericssion model phone
                before 6 mounth's my phone is al most complaint
                the complaint is white screen appearing at any work
                many time i will go to the sarvice senter in arnakullam
                in many time they say other other complaint's
                what i do sir ?
                please help me sir
                my con num:[protected]or[protected]
                games&application cannot work properly display says operation faild how to solve this problem
                The Sony Ericsson, India, had not engaged well trained technical person for repair/service of their product -mobile phones. The people in the service centers are not engineers and only a mechenic, wth very poor knowledge in the latest semi-conductor devices, even they can't identify the hardare/ softawre items avilailable such as, RAM, CPU, Tr /Tx devices.

                They only survive with the spares which are easily available only with them, and not available in the local market. Even they don't have any testing gadget, /equipment to find the fault with pre-programed Computer Aided Technology.they can ONLY sutable for replacing the FLEX ASSEMBLY.and telling some jargons like LCD fault, MOTHER BOARD failed amd put blame to the poor knoledged customers., as well as the true experienced Engineers who dealing with the NC/CNC, PILC controled machined.
                Hi,

                Does anybody know a way not to track the call register timing of incoming and outgoing calls on a sony erricson phones?

                I have a cybershot series phone and need help not to register these detials of the phone.

                Thanks and Regards,
                Naumaan
                i purchased my j 105i naite in feb 2010 since i have display problem where i showed my mobile to

                ALLIED INFO-TEL
                25 TILAK ROAD
                OPP HP KINDER GARDEN SCHOOL, DEHRA DUN

                Its been 10 days and there is no response. They tell that there is no stock and they have ordered for it I am from Financially Middle Family sir It would be great if you consider my request and do the needful.
                My name is rajasekaran. Last mount( 27.02.10) purchased w205. when i purchased the mobile since same problem come to often. i have submit to mobile for the problem ( batt Drains fast while charging full error), it for the problem i have submit more than at 8 time. but nobody solve the problem. three time they said it happen software problem. one time they said. could you submit to us your mobile . we will checkout it. one time they said would be patter problem so we have changed to patter from your mobile. last time they said mother port problem so we have changed to mother port. still it don't come to again same problem, you can use the same mobile. but i got again same problem with another problem ( when i hold camera batten while show the message : another application is running. close it, and then start the camera ) I spend the more time & loss of my salary by the problem. it's no use for myself, either i got very suffer by the problem. what the hell thinking about me. i am not job less person. so kindly understand me. i would not say again. it would not solve the problem. i will take best move from myself. i would be throw it.

                Regards
                rajasekaran m
                [protected]
                i have lost my sonyericsson cell phone model no w810i IMEI[protected] on 15th jun 2010 please can you trace out it sir
                Dear All,

                I[censored] want to know worlds WORST customer care sevice ?
                Dont try any where its SONY ERICSSON MOBILE CUSTOMER CARE SERVICE

                MY CASE NO. 87362157, 2 ITS OPENED ON 24.04.10
                but still my mobile in their authorised service center more than 3 months.


                VERY GOOD CUSTOMER CARE

                KEEP IT UP

                MURUKESH
                My Sony Yari within 6 months of purchase has started giving problems with keypad. I submitted the phone to its certified service center in mumbai (MobileTech). Its been 25 days since I have not recieved my phone!! The service center guys from 39011111 only say that they are awaiting a missing part from Sony.
                Ridiculous service and disappointing replies. No longer a Sony fan :(
                The screen on my 960i broke & when I sent it for repair they changed the whole thing & charged me 4000 rps for that. When I started using it I could not transfer any data via bluetooth. When I sent it back again to NEOSA ELECTRONICS in Calcutta then the guy there Mr. Tushar Dey said he would change the software for free. He did that & since then the phone hangs up when I try to switch it on. When he saw that he said he would send it to SONY CENTRE & find out how to fix this. Now I have an estimate of approx. 15000 to change mother board. My phone is not itself worth more than that & now I am paying total 19000 to repair a phone worth 15000. When I said it is not my fault that the phone does not switch on the used the favorite lines "WATER DAMAGE". I wonder if Tushar Dey was playing in water with my phone to save his own skin. My Case Number is 88043699 & I am waiting for my phone since May'2010. My contact number is [protected]
                please tell me where to send the legel notice to Sony Er India, if the complaint is not solved??
                very very very very ... bad mobile. don't buy it. pl think before u leap...
                very bad quality...in all aspect
                I purchased Sony Ericsson XperiaX10 mini pro on 9th Sep, 10 and now I find a problem that I can't open the market and other applications nor I can download videos and images. Whenever I try to sign-in the market with my google account it shows:
                "Can't establish a reliable data connection to the sever - this could be a temporary problem or your sim card may not be provisioned for data services. if it continues, call customer care".
                And when I try to download videos, mp3s and images it shows connecting to data and at last downloading failed. whereas I can browse very smoothly without any problem. what is this data stuff? Is there any solution? Please help me...

                I would be ever gratefull to you

                Anthony Jugli
                my e-mail: [protected]@gmail.com
                Mobile: [protected]
                Shillong, Meghalaya
                purchased From new delhi Sony ericson C510i (IMEI No. [protected]) on 24/008/2009 ko mene kharida tha. Mera yeh cell mujse 01/10/2010 ko khogaya hai. Mei chatha hu k mere is mobile ko terminate kar diya jaye jis k koi bhi is cell ko istemal nhi kar sake. Plz mere mobile k IMEI number se Mobile ko lock kar diya jaye.
                Plz do some need ful action

                Thanks
                jitendra pal singh
                [protected]
                [protected]@yahoo.com
                [protected]...They never pick call ...trust me, i tried many times
                I bought a sony ericsson U100i in JAanuary this year.since then Ihave visited the service centre 4 times for the same problem.the phone is very slow & the bigger problem is the phone goes silent soetimes.neither i can hear nething..nor the person who calls me...please let me know how to have a permanent sol..every onth i cannot go to service centre 4 the same issue.
                Dear Sir,
                i have Sony Ericsson z555i Model cell phone. but my cell was broken.
                that cell phone models body is available or not please give me ans.
                Dear sir
                I purchased xperia 10 . un fortunatily i forgot its password and they asking email id&password. even i give correct password & id i couldn't open my phone. pls help me immediatly
                number 1 chor company sony erricsson hai.i have buy 1 mobile aino dop is 6-7-10.
                sony service center in indore is very poor service my phone is aino in your service center in 2month
                but my phone has not be complete today.and your adviser is very bed he is manege your personal relation and my phone is using for your hand in 2 month. and i have complante in sony support in [protected] in 20 days not support in your customer care excuties.so i have send one notice to sony and dealer of sony mobile and service center. i have go consumer court and i have claim for sony erricson.
                kamal jhanwar [protected]

                SONY ERICSSON W395 MOBILE — inconvenience in using of the mobile and paid repair charges in warranty period

                the mobile working condition is very bad and it loss display to many times in a warrenty period. The service centre in khammam (city) khammam dist, collect the charges 1550/-rupees in warrenty period. in 3 months the mobile giving trouble, at that time Iam in hyderabad. I approached to the service centre in ameerpet, hyderabad.they took the mobile on Aug 31 2010, and promised to give back within a week. But they did not fulfill their promise they gave the mobile back on[protected]. They deal me very roughly and talked unparlamentary language. The mobile troubled another time in before a month, this time they want to charge some amount in a warrenty period. Forcefully I agreed to pay they said if you call evening we tell howmuch amount we will charge. they intimate me 375/- rupees for repairs by phone. Now they asked 3000/- rupees for repairs, and they doesn't treat proper way. They answered by using unparlamentary language. I suffered mentally and I lost amount in purchasing of the mobile and service charges in warrenty period. Hence I request you to take proper action on the service centre in Ameerpet, Hyderabad, and also on the company.
                i was purchased 2 set of w100i after purchse the set i was facing the phone hanging problem then i went to service center in faridabad they update the s/w but i am facing the problem after upadted the 3 time s/w so i am not satisfied with the service plz do something in favoiur of me otherwise i have to take strict action
                Regards,
                Gaurav Singhal
                Conatct No :- [protected]
                even i am suffering from this attitude of sony ericsson .my phone is with them since 36 days and customer care is least bothered
                dear sir,
                my name is chitra jain...i m using sony ericsson phone T715..i purchased the phone on 25th november 2009 ...within a year from the day of puchase i had send my phone 5 times to service centre...in every 15 days it create a new problem.I m totally pissed off from this phone
                First time(on 17 dec 2009) the problem was-NO TEXT OR PICTURE IN DISPLAY
                It took more than a month to repair the phone
                Second time(15th may 2010) the problem was-CAMERA PROBLEM, HANG PROBLEM, BACK LIGHT PROBLEM
                Third time(16 june 2010) the problem was-CANT POWER ON (phone was dead)
                Fourth time the problem was-phnone was dead
                it troubled me so much i lost all my contacts every tym ...i asked for the replacement of phone but no action was taken against it.
                Again my phone has created a problem of slide (2nd feb 2011) nd charging problem
                I paid rs 700 for fixing the problem as the warranty period was over
                Then again after a week it created a new problem of sound
                Then after a month a problem of display error nothing is visible on the screen but the phone is on.
                I give my phone to ARYANS IT SERVICES
                493/C/A G.T.ROAD(S)
                VIVEK VIHAR B LOCK-G, SHOP NO.-5, HOWRAH-2
                FAZIR BAZAR BUS STOP
                so i would like to have a earliest reply from you to fix this problem permanently or else i have to move to consumer court for taking some strict action...hope to get your reply soon
                hello sir, maine cellphone 29 dec. 2010 ko kharida tha lekin 10 din me usme prob. aane lagi cust. care par dene par 25 dino me wapas mila ab 2 mahine bad phir usme nai prob/ aane liagi me iska permnent solution chahta hoo. iwant change the cellphone. MODEL J20I IWANT GIVE MY MONEY THANK U SIR, EMEI NO. [protected] COMPLAINT NO. 9076846 REGARDS - VIKAS BHADORIYA CELL NO.[protected] BHOPAL EMAIL [protected]@gmail.com
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                110 Comments
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                  Report
                  Copy
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  Sony Ericsson is among the world's top five Mobile phone makers. But, their after sales service seems to be not at that standard. I have experienced the better service than this from other small players. Myself and my friend had the bitter experience of their after sales service standard recently at their authorised service centre, Compcare Services, Jayanagar, Bangalore.

                  My SE T630 was intermittently giving charging problem for past 6 months. Once in a while, it was not getting charged and apparently it was appearing to be a loose contact problem. I took the phone to the SE service centre Compcare sometime during July-07. The service engineer heard the complaint, checked the phone & charger and advised me to replace the charger saying that the problem is with the charger. I bought a new charger at a cost of around Rs.900/-. But, the problem still remained. When I complained this to Compcare again, the service engineer brushed the contact points and said, it is OK. And the phone did work for next 3 months without any problem. So, I unnecessarily spent Rs.900/- due to the improper analysis of their service engineer.

                  Again during Oct-07, the problem re-occurred. The phone was again intermittently not getting charged. Once again I took the phone to same SE Service centre, Compcare. Compcare collected the phone for repair. I was told that the phone will be ready in two days. When there was no response for next 4 days, I contacted Compcare. I was told that an IC has to be replaced and it would cost me Rs.450/- and service charges will be another Rs.250/-. I agreed for the terms. When I went to collect the phone next week, I was told that the phone is not repairable. I was charged Rs.150/- towards handling charges and the phone was returned stating that they are unable to repair it.

                  When I took the phone home and tried charging, the phone just was not getting charged at all. Remember, when I gave the phone for service, it was intermittently getting charged.

                  Everything is not transparent at Compcare. The bill and the delivery challan given to me were not in the name of Compcare Services, they were in the name of Smartcare Services!

                  When I narrated this experience to my friends, I was surprised to know from a colleague of mine that he too had a similar experience with his brand new, under warrantee K750i phone at Compcare Bangalore. An under warrantee phone was accidentally exposed to slight moisture and it started giving the same intermittently charging/not charging problem. He gave the phone to Compcare for repair. Compcare told him that the warrantee is void due to moisture exposure and he would be charged for both service charges and for the replacements for which he agreed. Compcare retained the phone for a month and later returned saying that the motherboard need to be replaced to rectify the problem which would cost almost the same rate of a new phone.

                  To his shock, the so returned phone was just not getting charged though earlier it was intermittently getting charged when it was given for service.

                  SE's own customer care system is no better. I posted my above complaint on SE web site. My case (numbered[protected] was registered and duly acknowledged through an auto reply mail saying that their call centre would contact me. But, nothing was heard for next two days. I called up their customer care contact number. I was told by their telephone support that, they are not in a position to tell me the status of my case since it was booked through e-mail/web and I was advised to contact through e-mail only. So, I followed up with an e-mail with all the details and supporting attachments. After next 2 days, I got a mail from their customer care thanking me for registering a case, again asking for Service tag No and phone's IMIE No. which I had already submitted through my e-mail.

                  I have provided these details again to SE and hoping for SE Customer support to come back. At the pace, SE is responding, makes me feel that I may need to post the developments again in this forum.

                  Due to these bad experiences, I advice SE mobile phone users at Bangalore to avoid Compcare, Jayanagar, Bangalore, since Compcare’s "daal mein kuch kaala hain".
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  sir,
                  i have forget my pasword for the mobile sony ercssion 810i
                  how can i recover my cell password
                  Hi

                  This is Shiva Prasad from Bangalore.

                  Recently I lost my mobile, somebody stolen my mobile.

                  I blocked my sim card and taken new simcard for same #. Now I wanted to register my compliant and block my mobile i.e Sony Ericsson Model # k550i

                  when I purchased with authorized dealer there is some # in Invoice ( I think it's IME # [protected])
                  it may help for tracying the user.

                  Please help me for tracying my mobile.

                  Thanks a lot.

                  Shiva Prasad K.B
                  +91 [protected]
                  Hello Sir/Madam,

                  I had a problem with my phone (IMEI NO. [protected]) (model G502) from the day when i bought it for the first time I given for repair (in ascentel, B.O. No. 1038, Dr Rajkumar road, 4th Block, Rajajinagar, Bangalore – 10 Ph:[protected] they said it’s a software update problem, after the repair the next day itself it was not working so I went & gave the set for repair even that time also they have said it’s a software update problem & they took 9 days to repaired that, I received the set on 13/6/09 but end of the same day it was not working. then I again for the third time given to repair Since the set was within warranty they said it's having mother board problem & it has to be changed for that they took again 11 days finally I received on 24/7/09 but by the evening again it was not working so again I went and given for repair, so I have asked them to replace my set, but they said I need to raise an complaint & after that only they can tell me the status.

                  I am going to raise complaint with customer court

                  So Pls help me to replace this set or at least give me back my money.

                  Regards

                  Arun
                  Or pls Contact me on this no. [protected]
                  u did a great job buddy ...keep it up
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  4 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                    Report
                    Copy
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    I,Mr.Q George had purchased a Samsung 32" LCD TV from Sony Mony Electronics Ltd.- Vile Parle(West) Branch ON 6th November 2007 by a down payment by cheque no. 849648 drawn on Indusind bank of Rs.16912/- payable to Sony Mony Electronics Ltd. , the total cost being Rs.52,000, the remainder was in the form of eight post dated cheques of Rs. 4333/- each made to Bajaj Auto finance. The issue is that after six days after completion of all formalities neither Sony Mony nor Bajaj Auto Finance bothers to inform that it was not approved inspite of which they cleared the first downpayment . Not valuing the customer's time and not caring to communicate either regarding the status. Only after I made repeated enquiries of the delivery did they bother to tell me after a very long wait that the finance was not approved.Due to their incompetent staff & process, I, had to go thru a harrowing time while they were least bothered by the plight I had to endure.So think a ton before purchasing from Incompetent n Inefficient Sony Mony Electronics Ltd.
                    Aug 13, 2020
                    Complaint marked as Resolved 

                    SONY MONY — DOES NOT DELIVER ON TIME

                    THEY ARE THE WORST PEOPLE TO BY ANY PRODUCT AS THEY MAKE YOU THINK HOW MUCH THEY CARE BUT ARE THE WORST IN DELIVERING THE PRODUCTS. BE CREFUL WHEN YOU BUY NEXT TIME OR DON'T BUY ANYTHING FROM THERE.
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                      Report
                      Copy
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                      i bought sony ericsson j120i hand set, n it didnt worked for even a single day.and i have visted the service centre for atleast 10 times , at its service center both at hoshiarpur and chandigarh.
                      but they just reinstall the s/w then it work for few hour and then again hang up, ia ma very much frustrated with the service so i havve now decided to go to the consumers ,court
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                        Report
                        Copy
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        dear sir,
                        i have purchased sony ericsson W580i from sony ericsson outlet in indore,but new pice is defective (key paid break and heating problem) than i have submitted this phone to sony erisson customer care.......they commit me to replace new pice against this one..with in 7 days ....now thay replace with old one thay also have problem of key break and heating....misbehave and mis talk by exicutives.......so what can i do against company frade.....please never buy sony ericsson
                        akash agrawal
                        indore<[protected]@yahoo.com>
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                          Report
                          Copy
                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                          Dear friends, If you thinking of purchasing any items from Sony Mony Store, plz do not consider them. They are the worst people as for as customer service is concerned.
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                            Report
                            Copy
                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                            I have a SE W810i cell phone. I bought it just less than 4 months ago. Already there was a problem with the phone. When I gave it to the Sony ericsson authorised service centre at Jayanagar I block, bangalore they told me that it will take 10 days to deliver the phone. I had given it on 6th OCT 2007. Whenever I call them they tell me that the "phone will be ready tomorrow". I just want to know when will this tomorrow come. The service centre personnel say that there is a mother board problem. Till this day I have not had any proper response. What guarantee can sony ericsson give us regarding their motherboards that dont even last for 4 months?
                            So overall, the cell phone is not good & also the service is hopeless.
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            i have lost my mobile.....providing u with the following details
                            Name: Geeta Rautela
                            Address: Room No 865 1/4, Hanuman Darshan Housing society Vikhroli parksite,
                            mumbai-400079
                            Phone Model: W810i
                            Make: Sony ericsson

                            Plz help...me i will be very greatful to u. u can contact me on [protected]
                            Name: Geeta Rautela
                            Address: Room No 865 1/4, Hanuman Darshan Housing society Vikhroli parksite, mumbai-400079
                            Phone Model: W810i
                            Make: Sony ericsson
                            Last used no.:-[protected]
                            email for communication: geet.[protected]@gmail.com/[protected]@rediffmail.com
                            Missed date: 24/12/2007
                            IMEI No:[protected].
                            Mobile in name: Inder Singh Rautela

                            I will be very great full to you if you can hepl me to find my cell phone.
                            Please remove my complaint as i dnt want this complaint of loss of sony ericssion W810I to be displayed any more on this website..Thanx
                            Sir,
                            Where can i get K810i mother board. My sony mobile having defect. When i shown at service centre at Hyderabad, SV Communications, Kukatpally they told that circuit problem in mother board and to be change the same. So where can i get mother board. Pl suggest me and how much that cost.
                            Ratnakar.T
                            hai i am having sony ericcson k810i mobile phone ...one day i lost my display ..and i gave it to service center ..and my warrenty was also expired...they told me that there was a problem in the mother board...so i want to know the exact price of the new mother board and how much it costs..i am living in hyd currently...any one knows abt this pls inform me on [protected].
                            regards...
                            sandeep
                            i completely agree.these sony service centres are pathetic and useless.better close these useless shops
                            Hi,

                            I lost my sony ericsson w810i model mobile while coming from office in BEST bus.
                            I have IMEI number of that phone, I called up my service provider to deactivate my number.
                            Is there any way to get back my same phone even after the thei[censored]ses other simcard ?????
                            If there is no way to get it back, kindly let me know how to make the phone useless.

                            Kindly give me contact details of Mumbai western suburban location who can help in this regard.
                            Please help. I have important details in that phone.
                            Helpful
                            Be the first one to find this review helpful
                            Found this helpful?
                            7 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                              Report
                              Copy
                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                              i perchase a sonyericsson w700i from mumbai(vashi)
                              my phone id id 4170b-a1022014 fccid:py7A1022014 type[protected]bv kajbf i am using this hendset from june2007 i have bill for the same.
                              my phone's speaker is not working good so i want to test it and chack in the service centre so please sand me address of sony service centre of sangli reason the add is sangli(maharastra) 416416. india. and my cellphone num is [protected]
                              i request you that please sand me address so i can solve my problem and get it repair within vorenty period.
                              PLEASE DO NEEDFUL AS SOON AS POSSIBLE
                              REGARDS
                              HARDIK DILIPBHAI VYAS
                              [protected]
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              Helpful
                              Be the first one to find this review helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                Report
                                Copy
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                Hi,

                                I have a Sony DCR HC 42 E camcorder with the LCD screen not working..from various forums i found that this is a common problem associated with DC 42 Sony cam and lots of Sony customers are having the exact same issue with their camcorders..can i get a solution other than paying 2000Rs for a known issue with Sony camcorders...

                                Thanks in Advance..

                                Vipin Jos
                                Bangalore 29
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                Helpful
                                Be the first one to find this review helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                  Report
                                  Copy
                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                  To,

                                  The Soney Ericsson Mobile Dept.

                                  Dear Sir/Madam,

                                  Sub:- Complent about my Soney Ericsson set w550i

                                  I was purchased sony ericsson mobile phone W550i model.THIS SET IS HEAVING LOTS OF PROBLEMS LIKE RADIO PROBLEM,RANG PROBLEM,BATTERY PROBLEM,HEADSET PROBLEM ETC....
                                  i am trying to rectify from autherised sevice centre in Kolhapur (Maharashtra) from last 15-20 days & i am not getting any responce from that center.those peoples are saying within two days your cell will be replaced. Every time same comment will be given to me.
                                  if any body knows about this please send me the mail.

                                  Hope you do the needfull.

                                  Thanking you,
                                  Swanand Dinde
                                  Jr.System Admin,
                                  IBN Technologies Ltd,
                                  Pune.
                                  swanand.[protected]@ibntech.com
                                  [protected]@rediffmail.com
                                  Aug 13, 2020
                                  Complaint marked as Resolved 

                                  Sony Ericsson — cell phone not working

                                  i have se w350i cell phone. i purchase this dis on 28/7/2008. on 21/3/2009 my my cell phones was not working. I check battery, but is all right. when i switch on my cell phone its not working...so what can i do?
                                  I have purhcased a sony ericsson mobile and the same given trouble so many times and repaired from your authorities reparing centre. Since then the same has not working properly. It is therefore, requested to please advise your Jaipur repairing centre to repair/replace the same.
                                  Suresh agarwal

                                  Sony Ericsson — under warranty

                                  i have admitted my set at BG systems service outlet (tirunelvelli)
                                  The work order number is M-SE-100 dated 30/11/09.its been 17 days and have not received the mobile.
                                  as i donot have any altrenate mobile. i require and expect the mobile to be repaire and returned at the earliest.

                                  sony ericsson/cell phone — Denial of Service under Warranty

                                  Hi,
                                  I have purchase one mobile handset of S312 from Sony Ericsson retailer at Bhubaneswar since last two months back.
                                  There is some crack found in the keypad of that set after opening and asked for replacement/service but Sony Ericsson denied for that and suggested "Whatever you want to do against Sony Ericsson you can do and wherever want to go you can go".
                                  We are not going to replace it though it is under Warranty.
                                  Request you to do the needful.

                                  Regards,
                                  Jeevan Singh
                                  [protected].
                                  A Consumer
                                  I have admitted my set at Rohan Tele Services, Bhajanpura.
                                  The work order number is SE310TLK11332 dated 11/09/10.Its been 49 days and have not received the mobile.
                                  as i donot have any altrenate mobile. i require and expect the mobile to be repaire and returned at the earliest.
                                  Pls help me

                                  Thanks
                                  Raja sharma
                                  Khajoori khas Delhi 110094
                                  Ph: [protected]

                                  Sony Ericsson — ABOUT CELL PHONE

                                  HI SIR,
                                  I AM AADITYA SHARMA FROM RAIPUR IN CG. I AM GIVE MY X1
                                  XPERA HAND SET FOR MY SISTER MISS ANJALI SHARMA. THAT A REASON FOR DEAD AND CHANGED THE MOTHER BOARD. BT AFTER 4 MONTH NO ANY RESPONCE FOR SERVICE CENTER & SONY ERICSSON CUSTMER CARE OFFICE.
                                  COMPANY ARE GIVE ME TWO HAND SET 1ST U8i BT THAT BACK COVER ARE NOT IN BOX & 2ND X2 BT THIS HAND SET NOT WORKED IN TOUCH SCREEN. SO PLEASE ARE TAKING A CHARGE
                                  I HOPE FULLY WANT A X10 XPERIA BECOUSE I LIKE IT.

                                  MY WORKORDER NO IS :- SE311CHG10124 DATED :[protected] TIME 14:17
                                  NAME :- ANJALI SHARMA CONTACT NO. :[protected]

                                  THANKS SIR.
                                  Helpful
                                  Be the first one to find this review helpful
                                  Found this helpful?
                                  6 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                    Report
                                    Copy
                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                    To,
                                    Sony India
                                    I am a customer who given a television to repair in Pentagon Services on[protected] on Job sheet no-BA39198 they are not responsible through my Complaint and when ever i call they tell me we will inform you in two days and they have never called me until once in this 45days please take an action on them and get my tv repaired as early as possible my conatact No:[protected]
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    I AM FROM PATIALA (PUNJAB) AND TODAY 07.02.2015 HAD THE WORST EXPERIENCE EVER FROM ( SONY CUSTMOR CARE )... I BOUGHT XPERIA Z2 YESTERDAY HAD A SOFTWARE PROBLEM ... FOR SOFTWARE UPDATION WENT TO CUSTMOR CARE CENTRE THEY RECIEVED MY PHONE TOLD TO COME AFTER AN HOUR THERE TIME WRITEN ON SERVICE JOB SHEET IS 10.A.M TO 7.P.M...AND WHEN I WENT AT 6.PM. TO COLLECT MY PHONE THE SHOP WAS CLOSED AND I WAS JUST OUTSIDE THE SHOP AFTER HALF AN HOUR A WOREK CAME OUT AND WHEN I ASKED ABOUT MY PHONE HE REPLIED THAT WE CLOSE AT 6.P.M. AND REFUSED TO RETURN MY PHONE ...TODAYS SATURDAY AND TOMMOROW SUNDAY THAT MEANS ITS HOLIDAY ...I STUDY OUT OF STATION AND TO COLLECT MY PHONE HAVE TO TAKE LEAVE ON MONDAY AND LOSS OF MY STUDY ...SUCH A HARRASMENT NEVER EXPERIENCED BEFORE ...HOPE YOU DO SOMTHING ABOUT THIS IRRESPONSIBLE BEHAVIOUR ...
                                    Helpful
                                    Be the first one to find this review helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      Resolved
                                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                      Report
                                      Copy
                                      Resolved
                                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                      I purchased SE W300i on October 20, 2006. It worked well for almost a year, but when I tried to turn on the handset on September 30, 2007, it did not start. It screen was turning white and black alternatively.
                                      I took the handset to the SE company repair center at Ripon Street, Calcutta. They took the handset giving me the memory card back and asked me to collect it in 3 days. No temporary mobile was given to me. My work/ job number was E32WK[protected]. When I called[protected] them on Oct 6, 2007 they told me that it would take a few days more and I should call them back later to check its status.
                                      I have been keeping "checking status" since then.
                                      The behavior of the service center people is really disappointing. There is some APARAJITA who hangs up the call at the middle of discussion. Sometimes they keep me on hold for almost 4-5 minutes. Sometimes they refer me to TANIA MITRA/ MOITRA, who is supposed to be handling my case, but unfortunately she is never "AT HER DESK". Sometimes they ask me to call a different number, but none receives those calls.
                                      When I deposited the phone at the service center, it was under warranty period - but it is not anymore. Though they have confirmed that I would not have to pay for the repair since it was "deposited" in warranty period, I seriously doubt their honesty. I will be absolutely helpless if they charge me some huge amount.
                                      I am a student and it is not possible for me to travel to the repair center every now and then. Needless to mention that I am depending on my friends' telephones. W300i took all my savings for years and it is impossible to buy a new phone. There is also possibility of having the same problem with a new phone anyway.
                                      I really need help. If anyone have any advice, please e-mail me at my brother's ID [protected]@yahoo.com.
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      I agree what Mr.Pubkri saying is corrrect...Even im also facing the same problem in COimbatore service center...
                                      I have just given my handset sonyericsson k750i to the same service centre. On this Saturday i.e. 17-May-08. it was load shedding so they have given me a receipt of my handset and asked me to call at 3 pm so that I can get my case no. but when I called they confirm it. But didn't given me any case no. till yet and asked me to call them back on Thursday. Now I am really worried as till now I haven't got the estimated price and more I don't even have any case no. What to do now. please help me.
                                      my handset sonyericsson w200i keypad did't worked well. so send me the cennai local sonyericsson service center address.
                                      Dear Sir,

                                      I am purchase my mobile on date: 9 oct 2008 in
                                      SONY WORLD.Aundh, Pune-411001( Maharashtra. India)
                                      Ph:[protected].
                                      But there are some problem in my mobile month of May. So I am go to your authorise sony ericsson service center in Aundh. & repaired my mobile.
                                      [protected]service center.

                                      But at that time after 2 month again my mobile problematic
                                      I am not statisfied your service. so I want to new mobile other wise back my money.
                                      PLZ ACTION MY COMPLAINT OTHERWISE I AM GO TO CONSUMER COURT

                                      Details Mobile:
                                      model no: W760i
                                      IMEI NO: [protected] ( FOR REPAIR IN )
                                      IMEI NO : [protected] ( FOR REPAIR OUT )
                                      COMPLAINT ID: SEO09MMS10250
                                      PURCHASE NO: CR/03376
                                      PRICE : RS. 15450.00



                                      YOUR GOOD CUSTOMER

                                      YOGESH S. IROLE
                                      556/26( 1) PAWAR NAGAR THERGAON,
                                      CHINCHWAD PUNE-411033
                                      EMAIL: [protected]@gmail.com
                                      mobno: [protected]
                                      [protected]
                                      dear sir
                                      I have given my cell W595 for repair on sep-5'09.Its slider was damaged.the service center guy said it wil take just a week,it has been more than a month now but have not received my cell back.i have already registered a complaint with sony ericsson but they r not helping either.my complaint id:85169331.Whenever i call them they say minor repairs have to be done.i am thoroughly disappointed.they are not even promising a date,they ask me to call after two days ,this happens evrytime.please help...
                                      i[censored] have any compaint regarding sonyericsson phone write to below given ids and forward this ids to all se users 'hideki.[protected]@sonyericsson.com'; 'lennard.[protected]@sonyericsson.com';'nayif.[protected]@sonyericsson.com', Jens.[protected]@sonyericsson.com, dominik.[protected]@sonyericsson.com, anders.[protected]@sonyericsson.com, bert.[protected]@sonyericsson.com, grahame.[protected]@sonyericsson.com
                                      i have given my mobile for repair at chandigarh sevice centre.its since 25 days they have not responded.i went there thrice and they gave me date.they dont pick phone nor they show courtesy to talk to me properly when i go there...i was not expecting such a poor service from sony ericsson...the company should know the behaviour of their employees..
                                      I purchased a sony Ericsson W595 it gives me a lot of problems every now and When I went to the Service Centre in Erode they make us wait for a long time and they say they have just updated the software which is not done properly and every now and then the problem repeadtedly occurs. W595 poor model
                                      Helpful
                                      Be the first one to find this review helpful
                                      Found this helpful?
                                      8 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        Resolved
                                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                        Report
                                        Copy
                                        Resolved
                                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                        I had bought K810 from Mobile store Chembur, Mumbai on 26th September. During purchase I got a 128 mb memory card instead of 2GB memory card. I am constantly following up with Mr. Umesh(store Manager) for the 2 gb card, but every time I get a unsatisfactory answer from him. The Invoice No. is MH/01144/00001/5001.
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
                                        Helpful
                                        Be the first one to find this review helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit