Sony India Complaints & Reviews

I HAVE PURCHASED ONE SONY ERRICCSSON MOBILE FROM RPG CELL COM STORE IN PIMPRI, PUNE. AFTER 2 DAYS THERE IS A PROBLEM IN HANDSET, I WENT TO STORE BUT NOBODY IN STORE TO RESPOND FROM LAST 4 DAYS I M RUNNING DAILY MORNING AND EVENING BUT NO RESPOND & THEY HAVE ALSO CHARGED THE BLUETOOTH AMOUNT FROM ME.I WORKS IN AUTOMOTIVE INDUSTRY AS A R&D MANAGER AND I WILL MAKE SURE THAT NO BODY IN TATA MOTORS, MINDA GROUP, ENDURANCE GROUP, BAJAJ GROUP ETC WILL PURCHASE ANYTHING FROM RPG STORES WHICH IS COMPLETELY FRAUD..

Eversince I bought the Sony LCD TV KLV 32V 300A I have face problem of distorted colours, diffrent colour fonts.

I made a formal complaint and the service personnel came and saw the TV .He even compared the TV with another one of the same model the difference was too much.He even took the pictures and vedio of both the TVs.Still I am waiting for reply as he says the process is long and I am waiting for their executives to come to Lucknow.Though he is helpful but this does not solve the problem as I have to still veiw a TV which is not performing.

Hello

I bought a sony erricson mobile w580i on 07/05/2008 from HOTSPOTS retails limited.shop no 4, darshan toer, plot no, central market, vaidhali, ghaziabad..Whenever i make a call or recieve a call on my mobile i alwaus get an alert stating "ciphering is not provided by your operatoe.Insecure transmission", which i never got before when using other mobiles.

I am facing this issue from the day i bought this mobile and inserted my sim in that.I have also checked with my operator (AIRTEl) regarding this and have told that there is problem with the handset.Please replace my mobile sonyerricson(w580i) handset.

waiting for your prompt reply...


regards
Madhulika Singh

Sir,

The intention of the complaint is to make you all aware of the poor support I am receiving from the Sony Erricsson in respect of servicing my mobile during the warranty period. I would like to mention in your kind notice that it has become 2.5 months since I have given my mobile for servicing. Still I haven't received the mobile with the problem rectified. I have requested for a spare mobile for using during the service period in order to avoid my difficulty without using a mobile. The personnel at the authorized service centre informed that they have no provision to provide a spare mobile during the service period for warranty mobile. Therefore I was living without a mobile during these 2.5 months. I did n't complaint so far to anybody. My patience limit has crossed and decided to complaint. I am even thinking of raising a legal complaint to the consumer court. Because I've suffered a lot in these days without my mobile. I have missed somany opportunities. I have missed so many important calls. I have missed somany alerts. I could not enjoy the facilities like camera, mp3 player etc which I am used to with my mobile. I have incurred financial loss. Whom to blame for these losses???. Living without a mobile is unimaginable in this fast growing world. You might be thinking that I could have buy another mobile. This is because everytime I ask about the status of my mobile, the service person replies that the mobile will be handed over shortly. The days has gone like this and now it has become 75 days. I had decided to buy another mobile because I have lost the faith in the support from sony ericsson. Atlast I have purchased another mobile. This time I didn't go wrong. I didn't purchase the mobile from Sony Ericsson though the seller showed me somany Sony Ericsson mobiles. Before my bad experience with my mobile, I respected the brand, 'SONY'. Everytime my first priority was 'SONY'. I have SONY's camera, TV etc. Who is responsible for my financial loss?
I am so much worried about my mobile because it cost almost Rs12000/ when I bought my mobile last year. The amount is pretty high for a middle class man like me. I have bought the mobile for this much cost because of my faith in the SONY brand.

I have lost my faith in the Sony Ericsson support because it is the third time that the (said) rectified board from the company is resending back with same or other problems.

Brief History:
I had purchased my mobile (Model:K550i) on 5th April 2007 from a shop in Chennai, India.
Within 2 months o[censored]se, I have experienced that my mobile is heating up even when I speak for 10 minutes time. Due to the reason that I have no spare mobile if I give it for servicing and also due to the nonavailability of service centre at my native, I have tolerated the problem for last ten months. Now the problem became severe and I found that my warranty period is going to be expiring and decided to give for servicing.I have given my mobile for servicing at M/s Synergy Services, Trivandrum, India(Authorized Service centre for Sony Ericsson mobiles) last week of February 2008. The service person at Synergy Services found that my mobile has no battery problems and board complaints at the prelims check. They wanted to reinstall the software. I questioned their logic behind the software reinstallation and argued with my common sense that how can a heating problem rectified by mere software reinstallation. In this process I lost all my contacts I have gathered for somany years (another great loss). The service person didn't tell me to take the backup of phone memory but only to take the backup in SIM . I have lost all the details in the phone memory including bank account details, passwords and other personal records. They gave back after reinstallation. On returing home, I have experienced the same problem.
I again gave back the mobile for servicing on 15th March 2008.
The service person checked the board for any complaints and found no complaints with the board and battery. Since the problem was still persisting, they have send the board to company for further investigation. It took 15days to service from the company. On 31st March, I received the mobile again. The company has send me another board (IMEI No: [protected]) in place of my old board (IMEI No:[protected]). I have verified (I had to verify..) whether the problem is still existing from there itself. To my disguise, the heating problem was still present. What is the role of authorized service centre?. They even didn't verify the problem reported is still present in the rectified board. They informed that the new board send from Sony Ericsson after servicing is having the same problem. They told that they want to resend the board. I didn't believe their argument since I had faith in Sony Ericsson and strongly believed that the resend board might be fully checked and verified from the company. I argued that the battery might be having the problem. But they verified with a new battery and found that the problem is still present, the first time I lost all my faith in the company. They resend the board again to the company for rectifying the defect. After another one week waiting, the mobile was received on first week of April. The service person at M/s Synergy Services, Trivandrum checked for any defect and found that the board is having some other complaints and informed that they could not hand over to me. They again send the board back to the company for the third time!!! . One month has gone. Still I am waiting for my mobile to come. I have lost the hopes. What can I do? What wrong I have done? Who is responsible for my losses?

As a customer, I would like to know what is happening to my mobile? Why are they delaying it for this much time? Will I receive it after servicing and can I make sure that the serviced mobile is 100% OK? Iam very desperate and hopeless regarding the servicing.

I request you to take necessary action and make sure that same inconvenience should not happen to other customers in future.This is a humble request.

Expecting your favorable response.


Thanks & Regards,
Byju C
Trivandrum.
India.

I had purchased a Sony Ericsson mobile phone, model K810i, in the month of July 2007 for Rs 16830/-.

I have given my Sony Ericsson K810i for repairing at Print Care Services (Sony Ericsson Service Centre) in Thane (W). I was informed that since the phone is in the warranty period, it would be sent to the company for the necessary repairs. I was also assured that I would get back my phone after 8-10 days.

So, after 10 days I called up the service centre and asked for the status of my phone. They informed me that it would take more 4-5 days. On asking further where to followup regarding this, they gave me the Sony Ericsson HelpLine No.[protected].

I called up the helpline and registered a complaint on April 16, 2008, and I was assured that they would get back to me within 24-48 hours, but still as on April 28, 2008, even after calling 5 times, their 24-48 hours have not expired.

Now, even after 18 days I am getting a reply that "We have sent the part to the company, but they are yet to send a new part. They don't have parts for the K810i model available with them."

Please guide me as to what should I do further as it has been more than 18 days and I am unable to get a proper reply either from the service centre or from the Sony Ericsson Help Line

I have not got my sony ericsson w200i headset from nearly 4 months.My headset was not working so i went to the service centre.There they told that my headset was in warranty period so they told that they would replace within 15 days.but more than 100 days have been passed i have not got my headset.I have complained to the delhi main sony ericsson centre 6 times but it went in vain.So i request you to talk some measures aginst the company.

i am dhaval gandhi from surat, gujarat india. i boubht sony ericsoon w580i 2 months before.There was a problem in the body cover of the cell w580i and i went to customer care p9 and they gave me some time period so that it will get fixed within few days, i went to that duration and they give me another time for few days and i called them again and they said that they have fixed the cell phone, so they called me to receive the fone. but i went there, it was not fixed and then when i said that i will complaint about them, then they said "do whatever u want to do, we are not going to fix your cell."

since i've experienced this problem. i have logged a complaint in your site for the results. So plz kindly favour my complaint and solve my problem

THIS E-MAIL WAS SENT BY DESMOND MICHAEL LOPES. TO SONY ERICSSON SERVICE CENTER .

(This is Desmond Lopes from vasai and this mail is for condition of my w700i phone.i[censored] cannot provide the service quickly or properly than please don't provide warranty to customers. As u provide the model of phone to customers than do provide good and proper service.
From the day i have bought the cell phone i have been getting the problems and problems after that i have never seen such a defective model from your Sony Ericsson . the cell phone has not properly stayed near me. it is stayed in service centers mostly.
talk to your seniors and head of the company is this a good service from your side .why is this service and lack of stock is there every time.i mean there are other customers too.but there is also a limit for service centers to provide service from your side.
SO THIS IS AN LAST AND FINAL REQUEST AND WARNING TO YOU. IMPROVE YOUR SERVICE AND GET ME THE RESULTS IN NOT MORE THAN 10 DAYS .I DON'T WANT TRY FROM YOUR SIDE, I WANT THE RESULTS.
THIS ARE THE DETAILS OF MY PROBLEMS AND OF PHONE.

TANUJA TELECOM
SHOP NO.5, VASANT KARISHMA COMPLEX,
AMBADI ROAD, VASAI WEST-401202.
TEL:[protected]
MOBILE: [protected].

SERVICE TAG

RECEIVING DATE AND TIME: DATE:2008.04.14. TIME: 01:55PM.
SES08TNJ10665
[protected]:55PM


CUSTOMER DETAIL

CUSTOMER NAME: DESMOND LOPES
CUSTOMER MOBILE:[protected] CUSTOMER LANDLINE :[protected]
CUSTOMER ADDRESS:VASAI(W).


HANDSET DETAIL
MODEL NUMBER:W700i POP DATE:[protected]
IMEI NUMBER: [protected] POP SUPPLIER: ALFA
ACCESSORIES : NIL WARRANTY : YES
PHYSICAL CONDITION: OK.


PROBLEM REPORTED
SYMPTOM CODE: OTHER CAMERA/VIDEO/PICTURE PROBLEM
PROBLEM DESCRIPTION :AUTOMATIC CAMERA ON.CAMERA SLIDER PROBLEM.BLUE TOOTH RANGE PROBLEM.

THESE ARE ALL DETAIL OF MY PHONE.
I WANT THE RESULTS SOON IN 10 DAYS AND MY HANDSFREE (HEAD SET) ARE ALSO SENT UP FOR REPLACEMENT ON:DATE:[protected]. TIME:03:43PM.
AND OTHER DETAILS ARE SAME AS ABOVE.)



THIS ARE THE PROBLEMS OF MY CELLPHONE .SO I M REQUESTING THAT PLEASE NOTE DOWN MY PROBLEMS I M SERIOUS ABOUT THAT.
I M WAITING FOR YOUR REPLY.PLEASE I AM AWATING FOR UR ANSWER ...
BEFORE THIS THERE WAS THE SAME PROBLEM IN JANUARY AND I GOT MY CELL PHONE IN FEBRUARY .ABOUT 1 MONTH.
SO PLEASE REPLY MY QUIVERY AS SOON AS POSSIBLE OR RING ME UP ON MY CELL PHONE THAT IS NOTED ABOVE.
ITS SERIOUS PROBLEM.

Hi,
I am Viddhesh Borkar from India - Goa. My contact number is [protected]. I have a problem with Sony Ericsson K850i. The problem is stated below.
I answered a call, and hung it up. After that, I put down my phone and noticed in my peripheral vision that the lights on my phone didn't turn off, so i looked closer and noticed that the backlight for the keys are ON, and the blue light surrounding the lens is ON, however the screen is dead, and the phone doesn't respond.
What is the cause for above problem ?

I already given my cell at Sony Ericsson Service Center at
Accel Frontline Limited
2nd Floor, Gomantak Bhavan,
St-Inez
403001 Panjim
They have told me that my cell will be replaced which means that i will get new circuit board fitted in old cell as they will be sending it to Chennai. Is this the meaning of replacement ? I think i am been cheated like this. Please can you reply me as this is a urgent issue. I have inveseted Rupees 20300/- for K850i SE Phone. I THOUGHT I WILL BE GETTING A NEW SEPERATE PHONE from the company.

Also please let me know about the warranty for the replaced cell ? I mean, will it be from the day i bought a new mobile or from the day i will get a replaced mobile ?
Thanks

I have always been a complete fan of Sony Ericsson's products and have been using the same over the past few years, now my recent purchase of Sony Ericssons W960i Smart Phone has lead me to loose Rs. 27, 000/- and not even have the product in hand.

Cause Sony Ericssons service centers cant seem to figure out the problem( Problem - Phone switching on but not booting completely .. In short hanging) so they have sent it to their head office, if they cant figure it out "then" they will replace it.

Now are we stupid consumers to spend so much money and have no phone in hand.. The phone was 3 days old.

I Rest my case, No Brand will be a winner if they cannot handle, after sales service keeping the customers best Interest in mind.

I bought Sony Ericsson W580i in January 2008. My phone is a walkman edition and if i ever played music for more than 15 minutes, whole of the battery used to get discharged.
I took my phone to Sony Service Center (Salora International Ltd, Bangalore) and they replaced the new battery with an old one. I somehow accepted the old battery because they promised me that I will not face any issues with it but battery performance improved negligibly.
I was managing somehow with that but after a month, all of a sudden my phone got switched off and when I took it to service center they said there is some corrupted software which affects the battery and they asked me to collect the phone after one week which was 15th April 2008 but on 15th evening I received a call from the Service Station that the motherboard of my phone is damaged and they are sending it to Chennai and it will take minimum 25 days to get the phone back.

I lodged a complaint with the Sony Ericsson Service Center on 8th April (complaint ID[protected] but did not get any convincing reply. They only informed me that my case has been forwarded to the concerned department and i will be informed about the progress.

I called up the Customer care on 15th April and asked them to provide me the details of that so called 'concerned department’ but they refused to disclose that information
And when I asked the representative to transfer my call to her supervisor, she refused to do that stating he will not be able to provide any solution to me
Now I am left with no other option than sending my phone to Chennai for infinite period. i am completely disappointed and feeling cheated.
please see if you can help me escalate this issue to the concerned people

Sir, I have purchased Sony Ericsson Mobile from M/s. Social Eletronics, Fort, Mumbai-1 vide their Cash Memo No.4849 dt.[protected]. On the display small spot was shown and day by day it developed more and the screen was illegible to read. I made a complaint with the shop-keeper, who in turn advised me to contact the Service Centre of Sony Ericsson at Salora International, 384, Dongre Bldg, Sham Rao Vittal Lane, Lamington Road, Grant Road, Mumbai-7. My complaint was accepted by them vide their Complaint ID SES08MUM14402 on 2-4-2008. There is only one Tel. No. i.e. 23886570 is mentioned in the said Form. I have submitted my instrument for repair. However, it is very difficult to get their telephone No. Most of the time it is engaged or even ring goes but without any response. Since I am working in a pvt. co. it may not be possible to visit them now and then. It would be a great help if your your goodselves intervene in the mattr and get the service done for my handset.
Thanks.
L. Srinivasan

Dear All,

I have purchased a Sony Ericsson model no. S500i from Hello World ( Chennai ) on 1st Sep 07 bearing IM [protected]. This was the day I did the biggest mistake of my life……. Sorry but the truth is this.

The problem started from December 2008 onwards……… The display went off……. And I gave the phone to ACCEL FRONTLINE LIMITED ( Chennai ). They took 15 days to get the phone repaired and asking me to follow up with the customer care unit for the spare parts. The question here is why I will be doing a follow up for the parts. Again the phone had the same problem in Jan 2008 and the problem prevailed in Feb 2008.

On 5th March 08 I got back my phone stating that my phone IM no. has changed from [protected] to [protected].And I was told that due to the manufacturing defect my phone IM no. has been changed.

I am really bugged with the phone and the services of the back up team. I am also fed up traveling 20 Kms. Daily from my office to the service center.




One thing I can promise you all that going forward I will make sure that in office or at home nobody buys any Sony Ericsson mobile sets.

Again they have changed the mother board.

This the second time they are changing in one month time.

pLease do not buy Sony handsets.



Regards

S. Murali Krishnan

from today morning it displaying Inactive Sim . its my offical number my card [protected] i belong to mohali now i am in kolkata for offical trip .so please try to understand sutivation & and take action immediately. otherwise inform me i will go for some other netwok its my offical no its very important try to understand

Dear Sir/madam,
I bought a W580i in Jan 08 but after 1 month its speaker stopped workink. I submitted it to the company's service centre at Vibrae tech Patel Nagar New delhi on 27/02/08.
They said that problem will be resolved in 1 week, but after 1 week i called them and got reply that the set can't be repaired will be replaced with new one. But at that time replacement was not done and the reply was there is no any stock.

Since then i called several times to vibrae tech, companies okhla service centre but got no any satisfactory answer. Some said set will be perlaced some one say it will be repaired.

Further i cALLED TO THEIR call centre twice but got no any reply.

Then i managed to get no of companies regional sales head Mr. Rajesh ([protected]). I made a call to him thrice always he made a commitment thet after 2 days set will be replaced but till now problem is not resolved.

Please help me out.

sony erricson service centre in kolkata-west bengal-india named babli media centre 242/a vivekananda road kolkata -06. is jst looting customers nd dus not hv competent mobile engineers. sony erricson bein such a reputed cmpany shuld immediately look into the matter nd do the needful.uthrwise it will soon reap its own poor harvest in a competitive world.

Somy erricson mobile was purchased by me in february:

Model w580i
Imei no: [protected]
Status of mobile: dead
Date: 13th march

Called erricson customer care on 15th to confirm the timing and place of sonyerricson service center and got the status that lajpat nager service center will open until 1800 hrs (the same was confirmed from the service center also). when i visited the service center (at 1700 hrs) it was closed. i asked to log the complaint of the same at customer care as why it was closed before time and it was not mentioned while i talked to them in afternoon. the customer care executive refused to do so and didn't gave me the complaint number.

The mobile was submitted to service center of faridabad by me on 19th march. the date of return after rectifying the error is not commited to me. when the status was checked by me on 26th march (specially had to visit for checking the status) and found that the mobile was lying at the service center only and was not sent to the main office. when i asked for the time i was told that it will take minimum (minimun) 15 days more and then also no firm date was given.

Its a real harrasment to customer following up for his mobile so many time and not getting a justified answer. it seems that i had wasted 10000 rs just like that and sonyerricson people are not bothered about customer satisfaction.

I feel that the service center (lajpat nager and faridabad "near escort") should be closed immediatly and the customer care person taking my call should be put out of job.

Moreso sonyerricson should compensate me for all the damage done to me.

Sandeep sharma

Dear Sir/Madam

I had purchased sony ericsson W580i mobile phones in 9th February 2008. And i faced the problem that is vibration is not working, when I hear music ;phone getting heat and text messaging pop up not properly displayed after 33 days from of my purchased date. I contacted the customer care sony and gave my cell for repair at ACCEL FRONTLINE LTD which is sonyericsson service centre. at Trichy, Tamilnadu(A-16, 1st floor, 1st cross thillainagr, trichy tamilnadu. phone no:[protected] But the phone is not repaired till now and now they say the problem is with mother board which needs to be replaced. Since it is more than 10 days since i gave the phone for repairing, i asked for the replacement of the phone because I am facing lot of inconvenience because I m not having any other mobile. They are still not making any steps forward. please give solution my email id: [protected]@yahoo.com ([protected])

I have sony Ericsson mobile Model No.W810I.(POP Date:28.06.07) Its display not working. I went to one of the Service centre at Gurgaon, they kept my handset & gave me Service Tag with complaint ID covering it under warranty on 17.03.08. On 28.03.07 when I went to get the repaired handset, first they said that they have repaired it & working ok. When they produced me & checked it at their own they said still there is problem. Again they tried to repair it for one hour, but when they failed they said this handset is not covered under warranty and they will not repair it. They returned the handset as it is. I am realy frustrated by the behavier of their.
Service Center Address : TELE GIZMOS, Sec-17-18, T-Point, Opp. Air Force Station, Old Delhi Road, Gurgaon

Dear Sir/Mam,
I have bought a Sony Ericsson W580i model on 2-Feb-2008 at Hyderabad.I bought a sim on 16-Feb-2008 and on the day one we started using it, I realised that It was not detecting the memory card, so I met the service center people over here.They told that piece can't be replaced but they will rectify the problem and send the piece in 10 - 15 days.Those people never called me up and after blogging them for 25 days, they told to come and collect the piece. I went to collect it but there itself I have noticed that there is a network connectivity problem and it is not detecting the sim now.The service center people still said they will get it rectified without replacing it.
I am not at all satisfied with your service.I have not used the mobile for a single day .I am not even getting the feel of a new mobile worth 11, 000plus.I haven't recieved my mobile till now and more over the service center people are treating me as though they are doing a free service though my mobile is in warranty period.
Is this the right way to treat a customer who purchased the goods believng in the brand name?

As the piece has so many problems, I am not interested in collecting the same piece again and want a new piece of same model(replacement).

Thanks,
Jyothirmaye Ala