Sony India Complaints & Reviews

Hi,
I bought a W580i and i have problems wen i call.
The speaker option goes ON automatically and i will not be able to listen to other person nor does he get to hear...

If this happens i will have to restart my phone..

Wat do u think the problem is guys.??

Please mail me @ [protected]@gmail.com

Hi
I have Sony J220I (Model Name) mobile but in last 2 days its keypad not functioning.
I have many problem to receiving phones.
what is the problem of my phone & how it is rapair.
plz mell me. My id is- [protected]@gmail.com

i have w700i i m facing some problem with my data cable. whenever i am connecting my data cable to my device it is switchoff i am not able to connect my phon and computer thru datacable.
plz swnd some solution or alternateway for the same

Cusomer Service SONY ERRICSON

1. Poor Service Centre(Especially Nehru Place, Delhi)
2. Extremely uneducated and ill mannered staff.
3. Sony does not believe in warranty.
4. Every phone landing there is a liquid damage phone, as if it rains heavily in delhi, and people protect them selves with Sony Mobile Phones.
5. Poor Complaint resolution matrix.
6.Openly challenging customer for misbehavior.
7.Over all GATIA PANTI.
8. Inefficient supervisors, likes of Vasanta Kumar([protected])
9 [censored] this guy- VASANTA/SHIV

Why donot we all file a case under MRTP act against sony erricson india for their superious service standards and demand compensation for all o[censored]s. We are are loosers as of now, but i believe united we can task them. Just to tell you, donot trust their representatives sitting out of chennai, they will fool you and haras you more.

i am any ways filing a case against them, any one else with me.

its exelant

i purchased a new vaio from gurgaon's authorized sony showroom and from the starting day it was having a problem regarding DVD writer .I have given vaio to gurgaon sevice center 10 days back and till date no response from the customer center .They are saying it is to be replaced and it will take only 2 days . Already 10 days have been passed and still they need more days to get it done . I do not know how many days they need to get DVD writer replaced .
Sony give extended warrenty in approx. 6000 rs for 2 year if they can not maintain the service quality after sale so why sony is waisting time and money of customer . really very disappointing .

Really I liked Sony Laptops But due to its poor after sale service.
I will suggest even to my enemy to go for any other but not Sony Laptop.
I don't know what there testers do before handing over the product to showrooms.
And there Service Centers are one step farward. I had given them my Laptop 10 days back regarding replacement of DVD Writer and still they want more time.
They say that they don't have Part and they have to take it from foreign, really very for poor customers like me.
Dear readers go for any laptop or live without it but never purchase Sony or You will feel cheated.
Sony higher authorities, Are you sleeping ? Close all your shops and stop making customer fool.
Specially at least take back the dealership of your Gurgaon Service Center . I don't know they do, No response or status they tell me whenever I call them. Just say that It will be repaired but When?
No answer.(10 days have been already passed.)
They are relly too careless and spoiling the name of Sony .
Take back the dealership of Your Gurgaon secter 14 Service center.

Thank you

my son also purchesed one sony vaio PCG 5G 3L at us .unable to REPAIR. AT CHENNAI IN THE AUTHORISED SERVICE CENTRE THEY ARE TELLING THEY CAN NOT REPAIR STATING THE SONY PRODUCT PURCHESED AT US CANNOT BE REPAIRED AT INDIA EVEN THOUGH IT IS HAVING WARRENTY. THIS MULTI NATIONALS ARE SIMPLY CHEATING POOR INDIANS.

I would suggest my enemies to purchase sony vaio laptops so that they will get screwed up heavily...my friends, please don't buy sony vaio notebooks. you will never get any type of services at any cost. I too suffered a lot.

need customer care number to enquire warranty time of my sony VAIO

i hav baught sony vaio few weeks earlier there is problem in display while using internet i dont know what to do

plzzzzzzzz help me in this matter

I had given a laptop (VGN-CR36G), for repair on 09.09.08 at the sony authorised service center in Lajpat Nagar.
It was promised that the laptop will be serviced at I will be informed the status within 48 hours.after a long wait on[protected] they decided to give mine laptop back to me after a regullar followup made by me on sony customer care centre, but now at theis time on[protected] i found that they break the body of mine laptop and when i ask about it from engineer they replied me very cleverly that body is broken when u delivered and they are not ready to replace it, but fater a long discussion they are ready to chnage the body of mine laptop. now i have to see wether they will chnage it or not.I fail to undersatnd that what kind of after sales service does Sony belives in?? Does it take 2 weeks for Sony to identify a problem in Sony Product or give customer the third class service???

if they are not able to give the services to customers, its better not to sale their products in india, it goes completly rediculos and disgusting. now i dont know when they will return mine laptop.


I never expected this kind of poor service by Sony...

I had given a laptop (VGN-CR36G), for repair on 09.09.08 at the sony authorised service center in Lajpat Nagar.
It was promised that the laptop will be serviced at I will be informed the status within 48 hours.after a long wait on[protected] they decided to give mine laptop back to me after a regullar followup made by me on sony customer care centre, but now at theis time on[protected] i found that they break the body of mine laptop and when i ask about it from engineer they replied me very cleverly that body is broken when u delivered and they are not ready to replace it, but fater a long discussion they are ready to chnage the body of mine laptop. now i have to see wether they will chnage it or not.I fail to undersatnd that what kind of after sales service does Sony belives in?? Does it take 2 weeks for Sony to identify a problem in Sony Product or give customer the third class service???

if they are not able to give the services to customers, its better not to sale their products in india, it goes completly rediculos and disgusting. now i dont know when they will return mine laptop.


I never expected this kind of poor service by Sony...

i have bought sony vaio VGN-34GN/B 3 months ago and its speakers are not working... i dont know what to do

RESPECTED SIR/MADAM,
I DR SHAHID PERWEZ BOUGHT A SONY AVIO MODEL NO. VGN-N200 SERISE 3 MONTH BACK, NOW MY COMPLAIN IS THAT, VISTA NOT SUPPORTING MANY OF PROGRAM, LIKE MY MOTOROLA Q9H, MY BLUETOOTH DUNGAL FOR INTERNET.
SO I WANT TO CHANGE VISTA TO WINDOW XP IN MY LAPTOP IS IT POSSIBLE TO DO IT.OR NOT RELPY ME AS SOON AS POSSIBLE
THANKSYOU

Guys never buy Sony VAIO at any cost. Its sucks...more of like a meatal torture in following up with there service department.

sony vaio suckz !!! my newley bought laptop is giving me blue screen error !! evn though i hadnt installed anything extra on it and i have no clue what to do bcz wenever i try calling customer service number, i get through a mental torture session

i brought sony vaio vgn-cr313h
i want to format it but i want driver cd and os
that was not given to me

recently i bought sony vaio ns20ss laptop from UK...thry gave me instruction to make recovery disc..before using. i tried to make using various dvd ..but it doesn;t work...i cant understand..please tell me what type of dvd shall i use to make recovery disc...plzzzzzzzzzzzzzzzzzzzzzzzz

Bhai log tum sab sahi ho. Bahenchod maine bhi VGN CS17G lia hai sala Kabhi kabhi Blue screen ho jata hai. Mai jab bhi custumer care walo ko phone karte hu to wo log aoni bahan ko bitha kar uski marwane ke lie chod dete hai.

Sala agar sony ka MD agar mil jaye to pura LAP TOP uski gand me daal kar format mar dunga.

Pls you suggest to me
Sony Vaio VGN-SZ23GP (Core Duo T2300 Processor 1.66GHz, 512MB RAM)

upgrade this Laptop

Processer, HDD, RAM


Y/N

Dear All,
Can anyone provide me their customer care no: or a toll free no: for bangalore location . these sony vaio people are so reluctant to check mails sent to them...y dont they close their bloddy product

I totally sympathise...I have found Sony Customer service absolutely frustrating. My lap top( only 18 months old) has been out of service for months...first they told me to buy a new battery which was infuriating as others in my house with cheaper lap tops and had heavier use and were older had no problems with their battery. I replaced it (Very Expensive)and that was not the problem at all... I have had all emails to them unanswered since. If any one knows why a window keeps coming up saying 'switch off, take out battery, replace and switch on again ' please let me know as that has been the problem both before and after new battery. Cheers

i am also having the sony vaio laotop.. it will affected due to some software or hardware problem.. i given to one sony service centre.. but those r not said any specific problem.. said just pay 38000 rupees or gave the laptop to where r u purchased.. i think last one year i am searching the good service centre..

Well, the only advice i can give people is DON'T BUY ANY CRAP FROM SONY !
I had 3 vaio laptops in 4 years time, they all died. Yes i'm an ! The first one i haved repaired, new motherboard, $800, 8 months later broke again. My brother and i bought the same sony TV, first his tv broke down, six months later mine. I have a sony video camera, it's broke allready twice, lucky i have an extended 5 year warranty on that camera.

i got a sony vaio vgn cr363 the laptop sucks big time it releases enormous amount of heat while charging we can cook food wid te heat comin out i din expect tiz frm sony m totally dissapointed

Hi Sir,
This is Subodh
COMPLAINT : Sir I purchase sony CS35GN on 27th July 09 but after some time it shows following problems
1. Screen not proper at bottom (It shows light from bottom side)
2. Battery problem (in the specifications battery life should be continuous 3 hours but in actual it us up to 2 hours)
3.System speed is also very slow
Than I went to sony service center on Wednesday[protected] but they are not replying properly when they will give my laptop.My exams are going to start so I really needy of my laptop.
So please...
THANK YOU
Subodh Kumar Singh
Mob no. [protected]
Address- Subodh Kumar Singh, guest room no.-5
2nd floor, Ponda commerce Center,
NICMAR HOSTEL
GOA (INDIA)
PIN 403401

I REQUEST ALL NOT TO PURCHASE ANY SONY PRODUCT AS THEY HAVE NO EXISTING AFTER SALES SERVICE POLICY. BUY ANY BRAND EXCEPT SONY IF YOU WANT PEACE.

SONY INDIA HAVE JUST MADE SOME MONEY BY ALLOWING SOME FICTITOUS AGENCY TO HOLD FRANCHISEES TO OPERATE AS SONY AUTHORISED SERVICE CENTRES AT VARIOUS CITIES THROUGHOUT INDIA. ALL OF THEM ARE JUST BOGUS AND DO NEVER ATTEND TO CUSTOMER CALLS. THEY JUST GIVE A COMPLAINT NUMBER AND SAY BYE BYE TO YOU.

FINALLY, IT IS YOUR LOCAL TECHNICIAN WHO WILL HAVE TO REPAIR YOUR GADGET.

SONY INDIA HAS NO RESPONSIBILITY OR ACCOUNTABILITY TO MONITOR CUSTOMER SERVICE. SO IT WOULD BE WISE NOT TO WASTE YOUR MONEY AFTER BUYING A SONY PRODUCT EVER.

Dear Sir,

I have a Sony mobile, model no.F305. By mistake my all game are deleted. From where i can download all the game for my mobile.


Regards
Ombir singh

i have bought sony vaio laptop but in tha laptop we cant install windos xp only vista theme is supported

IS SONY MAKING US A FOOL BY SAYING YR NOTEBOOK IS UNDER WARRANTY FOR 1 YEAR FROM D DATE OF PURCHASE???????
I purchased sony laptop last year and its screen got defected within 6 months from the date of purchase.No prob!!For the first time i went to service station n there they entertained me well n i got my screen replaced on da same day.but soon after some days i found da same prob with my screen for which my screen was changed.But now wen i went to service station for replacement they refused to do so by saying "its da care of mishandling".i asked him if its da case of mishandling den how i got the replacement previously for da same prob.u must have said it earlier its da case of mishandling...i think i took da wrong decision to purchase sony product...in case of replacing faulty items under warranty period i found DELL provides much better service.

Sir,

I AM DINESH BOUGHT A SONY AVIO MODEL NO. VGN-N25G SERISE 6 MONTH BACK, NOW MY COMPLAIN IS THAT, VISTA NOT SUPPORTING MICROSOFT OFFICE .BECAUSE IT HAVE TRIAL VERSION 60 DAYS SO IT IS EXPIRED SO WHEN I MAKE A CALL COSTOMER CARE THEY SUGGEST ME WOULD YOU PURCHASED NEW VERSION OR FORMAT WINDOW OR DOWNLOAD TRAIL VERSION.
SO THIS IS NOT GOOD FOR A SONY COMPANY. PLEASE SUGGEST ME WHAT I DO.
THANKSYOU

hello Dinesh Kumar, your problem is ridiculous. I mean You have to download full version of OFFICE through torrent. It has nothing to do with formating of your system.

my sony vaio produces exta noisy sound. can i get new hardisk it is has warrenty i am from imphal

sir my lappy model is sonyvaio vgncs3agh
i want my drivers
how can i get all drivers?
i have altready search them in sony vaio drivers website..
but there is no any result for this model

these sony vaio products are just rubbish.i bought a sony vaio laptop vpccw15fg a month ago.and there is problem in its hard disk due to which it is not working properly.it takes about half an hour 4 my laptop 2 open fully.these are big [censored]s.dont buy sony laptops anyone.

trikona tech is waste company

my complaint no. 3401791 i fed up from ur service no body came to me to solve my problem also i have az seriese s master music system i cantplay all dvx cd in this misic system. in future i have to think sevveral time to buy ur onather product

I bought Sony Vaio VGN-NS 150J in Nov 2008.

I am faced with a problem that the system restarts automatically.

I tried formatting, but even the recovery disc doesn't work now. (In the past, I faced a similar problem and the recovery disc came to my rescue restoring my computer to its original configurations).

I went and showed the laptop to Authorised Service center in Ahmedabad (Sachet Area), Gujarat, India. The customer service executive offered very little help. He could not identify the problem even after examining the laptop and said that the problem can be identified only if I keep the laptop with them for a week and still he was not sure if he could help me solve the problem.

Where on earth am I expected to take my laptop for repair if the Sony Service Center cannot help me?

hello all..
i have vaio cr g series lap top and it has given me endless prob since purchase
i m done wid recovery disks and all.
by some means as i was outside india i cldnt extend my warrenty period and now my lap top is completely shut
and wen i go to service centre they say its a prob with motherboard and an estimate of 20, 000 rupees with no warrenty at all for the changed component...
i cant extend my warrenty by paying extra amount even, such is the policy of the company which is followed by no other manufacturer of lap tops in india...
please tell me a via media for my problem thankyou


Dr Ankit Kumar
[email][protected]@gmail.com[/email]

Another bad experience with Sony Service Center. I have a Sony Erricsion P1i mobile. I got problem with It's display in May 2009. I submitted this to "Neeru Enterprises " sec-18, Noida and they said you'll get this after 2 weeks, after repairing. After lots of followups and visit till Aug, 2009, finally they said "YOU are being impatient, it takes time to repair, we don't have screens these days. Once we'll receive the screen we'll repair your mobile." Again He said " Yedi itni hin jaldi hai then apna mobile le jao". I saw one of the most harrashed and rude behaviour of a service executive. Even I complained this on sony Customer care. but don't know what action the took.

Now I do agree, sony is one of the worst company, in terms of services.

My mobile is still in the same condition till March, 2010, I am not going to purchase any sony probuct. I lost all my faith in its product and service.

Am not impressed with the Sony Vaio aftercare service - a 2 year old laptop costing £800+ has a graphics problem. I visit my local Sony shop to be given the premium rate phone number of a call centre in Cairo, Egypt, who state there has been a NVidea graphics fault previously and should be repaired free of charge as warranty has been extended. I advise problem and am rung back on the wrong number given, I call back again (at 35p per minute) to be told it will be £230 to take the laptop and diagnose the fault. Then it could cost between £340 and £850 to repair. I think PC World at £229 per repair would be a better choice. Not a very impressive service for such a renowned company. After purchasing 2 Sony Viao laptops (daughter has one also) I shall steer clear in the future.

Sony Sucks...I bought Sony E-series laptop only one month back... they said to make recovery disk but whenever i try i fails at exactly 23% saying unable to write DVD... my 4 DVDs are already wasted. i don't think there is any problem with DVD(which are sony product again) because every time it fails at 23%.

i can't make partitions before creating a recovery disk.

why Sony doesn't give OS and Driver CDs like dell, i have no idea.
and then there is no service support.

i am very disappointed with Sony.. my dad and sister uses HP and dell... both the laptops are working fine..
only for the sake of change i went for vaio... and am getting screwed up.

I have got Sony Vaio VGN-CS3AGH hardly 10 months old which i recently upgraded to Windows & from Vista. Now i am having issues with my screen flickering when i boot my system or start it from sleep. I contacted the Microsoft product support team and they informed that its not the Windows 7 issue but the drivers are not compatible with Windows 7. When checked on the website i didnt found any compatibel driver for my model. I dropped an email to Sony customer support and they replied that compatible Windows 7 is not availabe, since they have not tested Windows & for my model and they are not sure about the timelines for compatible driver availabiliy which is rubbish.

On the website they promote "Sony Recommends Windows 7". Also my model figures in the list of eligible models for upgrade, then why these people dont have compatible drivers till now. The after sales service is very poort. The customer service numbers are invalid. Its a pain of owing a Sony Vaio Laptop. I will advise people not to buy Sony Vaio. Extremely poor after sales service.

i purchase sony vaio EB 23FX/BI model laptop, it is asking webcam setting,


how to set the web cam setting. like brighness, gama..etc.

plz help me how much we have to give brighness, gama all the things in setting to get good clarity in video chating.

i purchage a lapto frm relience digital from shipraa mall gzb.after 2 montes the hdd of my lay has been crashed 2 times, the service center staff are very careless about the service, this time my laptops screen is blinking& ithink either there is a window or processor problem ..i want to go to consumer forum against sony .please help me.service center is at ambedkar road, ghaziabad.

i have purchase vpcea33en sony vaio in intention with good sound quality but how can we believe to such type of poor sound quality.i dont want say any more but ask to whole sony vaio that if you can't fulfill the custmer requirement then why you all provide such type of cheap product.and one more thing, in past poeple knew the sony for its sound quality but today no one can believe your sound quality.thanks

I bought the laptop from UK and when it is fully charged and turned on its working properly. But when the charging is over when I tried charging it for the first it has shown the charging status (blinking light) in charging adaptor but in couple of minuts it is stopped and it is not working now. If I take to the servicing centre (sony vaio) in India will they get it serviced free of cost as I am having warranty.. or they will charge any service charge or something...

Sony service is most disgusting service I ever got. I gave my handycam 2 months back and everytime I call them for status. These people at lajpat nagar center are most pathetic I ever met. So lousy. I hate to go there to see there dirty faces but they don't change.

i had baught a sony laptop on 12th aug 2010 and after one week my lappi was not working well so i had given to the service center they had changed my lappi hard disk, after three month again some problem occured and again hard disk is being changed the sony is not working well

i am from chennai ..recently bought a sony vaio e series laptop..within one month its led display got shaking, when i approach service centre they said its broken by physical damage and warranty doesnt cover it, so you need to spend 13500 rupees in chrompet service centre, i again went to adyar service centre there they said 14039 rupees to repair it, and in ashok nagar service centre they said 15000 rupees, i dono how come these money varies from one service centre to another o[censored]niversal brand SONY, above all i am a loyal user of sony..mobile, mp3 player, i never got any problem previously, when i bought laptop and experienced problem with aftersales service i found the real face of sony's worst service, previously i will recommend my friends to buy sony vaio since it adds prestige..but here after i will tell them they can choose any other brand except sony, are we to break our new laptop??are we spending 42000 just to go in vain??those service centre executives not all responding, i really fed up with sony, being a student i found difficult to pay again rs.13500 for led display after a month of purchase of rs. 420000, pls higher authorities dont play with money of poor indian customers, i still feeling hard for my new laptop whenever i look into it, hope our government will make necessary steps to avoid indian customers from getting cheated by sony.

sony wireless walkman

Never expected Sony to be so spoor, usb not detected. not able to charge, happens on the next day of purchase. was fixed automatically, suffered the same problem now pathetic sony, .

W580i — Set is pending more than 7 days

Dear Sir,
I have submitted my mobile phone model no W580I to DKG mobiles kanpur for repairing on dated 28.03.2008.But till date no status available.i have contacted to Mr. dhananjay (service person).he also have no status.and eventhough not picking my phone and do the disconnect.
purchase date:--15.01.2008.which type of service you are providing.I am facing the problem last 10 days.

Please replace my mobile phone as soon as possible.I will not take back.I am waiting for your reply.


Regards,
Pradip kumar
Service Head of E. U.P.
SONY In dia Pvt Ltd.
Kanpur
Mob:--[protected]
Kanpur

sony ericsson/ W580i — UNSATISFACTORY PERFORMANCE

Dear Sir/Madam,
it is brought to your kind notice that i purchased a sony erricson mobile somewhere in Nov. 2007 and ever since its date of purchase it is not performing upto the mark. The keypad has broken twice and also the keys on the upper pannel are not in very good condition. the charging point is not responding properly. This time I had to wait for 2 months to get the replacement for the damaged keypad.
I am not satisfied with the performance of the handset and want a replacement as it had some maufacturing defects and my phone is within the warranty period. After all this is not the kind of product that i expected while purchasing it under the brand name of " SONY ". waiting for a positive reply.

Thanking you,
SURYA CHANDER KANT
CIVIL JUDGE-CUM-JUDICIAL MAGISTRATE
ON BOARD TRAINING AT
CHANDIGARH JUDICIAL ACADEMY, SEC. 26,
CHANDIGARH

Sony Ericsson W580i — display failure

i have given this w580i set before 14 days and still didnt recieve the set yet now. this is a bad service and this will make acustomer to fear for buying the product.

Sony Ericsson Mobile Phone — poor product sales

Dear Sir,
I am a customer of Sony Ericsson Mobile phone and purchased model W 580 I in 11, 200 INR from Hot Spot store in Dec 2007.

First of all would like to know that I am a limited user of mobile phone and do not use too excessive in my daily routine.

1- Within a short span of my use, I have encountered several flaws in this handset for example. Getting Hanged, not picking up call, not getting charged properly etc. I did not complained as despite these issues, I was able to get my work done through this handset.


2- Suddenly one fine day, while working in the office, I noticed, this set has lost its display. I went to Sony Ericsson Service center GNH Telecom Noida and they identified as Liquid Damage.

3- Although I was not convinced (but since I am not mobile technician), I agreed and handed over to them for repair on 09/08/08. They have asked me to wait for a week and confirmed to call within a week for delivery. I kept on waiting and then called on 19/8 and received a response that I will receive call in 10-15 minutes with the status. Unfortunately, I did not received any call and I kept on trying but no one picked up the phone OR bother call and update me with the phone status.

4- Again I tried almost almost an hour today to get the status and after a VERY GOOD LUCK, I get through the line and online I received a very HARD, PATHETIC AND UNPROFESSIONAL response. “IT HAS NOT YET CORRECTED. WE DON’T EVEN KNOW WILL IT GET CORRECTED OR NOT. WE WILL CALL YOU IN NEXT 2-3 DAY”.

5- I requested them to please get it faster but they sound like a govt. organization and said nothing can be done early.

Now as a customer I would like to share with you my opinion about Sony Ericsson as a company for being a future customer.

A) I am using mobile phones from almost 8 years but I never faced a complain like liquid damage in any of the handset used in the past. I am that much sincere enough that I will not use mobile in rain or will pour water or any other liquid and still say that no such incidence happened. The other possibility is that sweat has pass through while using. But if this is the case then I am absolutely feeling sorry to myself buying Sony Ericsson mobile phone.

B) Facing all above issues regarding hand set performance and treatment after sales, I believe Sony does not have any responsibility for their customer and they are only concerned of selling the product at first time.

I have sent thsi request to Sony Ericsson customer care 2 times but they did not even bothered to reply as checking with me as why i am upset or what the actual problem i am facing.

Kindly check with them on my behalf and atleast make them aware that they have certain responsibility towards customer and they must listen and resolve the issue when customer are in trouble. Appreciate all your help in this regard.

Best REgards

Sushil Agrawal

sonyericsson W580i — poor performance of service centre and of sony ericsson

I have bought sonyericsson w580i(imei no:[protected] on 18/09/2008 from J.M.Electronics, guwahati, assam. At first the cell phone was overheated within a short time. The problem started the very next day of purchase. So i have consulted the problem with the service centre(assam, guwahati, opposite city mart) on 19/10/2008. I went to service centre late beause i was out of station. On the very day, they simply changed the battery and asked to use the cell for a time being. But it didn't solved the problem. Again on 21st i went there. Now they are commenting that the circuit board has to be changed. But they can't replace the cell instead they will relpace the circiut board. I did'nt knew that replacement can be done within 3 days of purchase, as no one told me in time of buying. As a result i agreed to do so(dated:21/10/2008). But after delivery, nothing changed and the problem turned worst(delivery date:05/11/2008). As a matter of fact, they said that they will deliver the cell within 10 days and will call me. But nothing such thing happened. Now along with the over heating problem, one new problem got added i.e. now network fluctuates. Overall there is no network on the cell. So i request u people to help me out as soon as possible as i m no millionaire to buy another cell. And also it will be very kind o[censored] i[censored] replace the staff members of your service centre that is located in guwahati, opposite city mart, assam. They behave very rudely with the customers and simply dont have knowledge about mobiles.
The new imei no is:[protected]-69
mobile no:[protected]

I purchased sony ericsson handset from Rahul Electronics on 10/03/2007.Model of this handset is K-550i & serial no. is [protected].Sometime in the first week of November 2008 a message "insert sim card" started flashing on the screen & phone stopped function. So I gave the set for repairs to your official repair center through SRG Business Center.However the set was returned under caption "25-RUR".Code of the service center is 410921 & ASP code is E26 as seen from the job sheet.Following information is seen from this sheet warranty type -in warranty, fault code customer abuse.Various aspects coming under this category are water seepage, broken, burnt.However none of this happened to my hand set.I could remove & insert the sim card at the time of sending the set for repair.But when I received the set after so called repair from service center it became impossible to insert the sim card.The job sheet shows useless information such as start dt.10/11/08 14:03, complete dt.10/11/08 14:20 time taken for repair less than 24 hours.However symptom i.e. can't insert /remove sim card given in this sheet is totally false which be vouched by the owner of SRG Business Center.Action taken shows "sim tray damaged".Thus one can conclude that damage took place during repair only.As aresult of the shoddy work carried out by your official service center my hand set was rendered useless. Now I want compensation for the damage caused either in cash or by way of replacement of the hand-set.

Sony Ericsson W580i — poor service

hi,
it's been just 7 months since i bought my w580i mobile phone from a sony ericsson dealer in trivandrum.inspite of the advice from friends about the fragile keypad of this phone i insisted on buying this phone because of the brand name and it's popularity.
within 3 months the keys started to carck but still i was using the phone.and about 7 days back the problem occured.the phone would go off when the headset is connected and it was not getting charged.i approached the sony ericsson service centre at mettukkada, trivandrum and i was assured that i'll recieve it within 5 days to be precise on 6/01/09.i couldn't make myself available at the service centre that day so the next day i.e on 7/1/08 i rang them up and enquired about the phone.they told me there was some complaints with it's board so it will take some more time.that reply was okay for me but when i asked them how long it will take they couldn't tell me a date.the person at the reception told that they cannot tell me the exact date since the new board has to come all the way from chennai and that it is supplied on priority basis and so they cannot specify it.i would like to know if i'll get the phone replaced by a new one since it is in it's warranty period.

what is sony's response to the whole episode.
rajiv, plz keep the thread updated? i was planning to buy a sony mobile but seems now will have to change my mind after the arrogant attitude of the customer center.

Network is very worst

Dear Sir/Madam,

I have bought Sony Ericsson F305(IMEI:[protected]) mobile on 24th Dec 2008 from The mobile Store, (UG-1, Orbit Mall, A.B. Road, Indore (M.P), India). But it Started to give Display problem (Screen became blank, ie just white screen) so i submitted it to the your authorized service Center - Salora International Ltd., (310, shalimar Coporate Center, 8/B, South tukoganj, Indore) with complaint id: SES09IND10313 on[protected]. But my hand set is not repaired upto till date. So i request u to please look into this matter seriously as it has taken 14 days & still there is no progress...its too much.

with regards,

A harrassed Customer

sony ericsson /Mobile — Very poor Customer Service.

I have given my cell to sony erricsson which i bought 2 months back . The cell not in good condition from that day only. so i have given it service centre in Bangalore at Malleshwarm. From 2 monts i have not got any respone from their side. Every time telling still we not recived reciver which not major issue.
my customer no.ses08nmc22835.


Please take action on them.

Sony Ericsson W580i — misbehave & Cheatings

Sir/Madam

I bought Sony ericsson handset (w580i) on 6/3/2008 from Subhiksha Trading Service Ltd on the name of Davender Chauhan.In which i have got the warrantee of 1 year, According to my warrantee if there is any problem in my handset you people are liable to resolve the problem and liable to give me the resolution of my problem as Earliest as possible, but you people are not realising the fact that you people are from service industry & what kind of services you people are providing to your customer, its not up to the mark & also its making a bad brand name to your Company. I m really upset & sorry to say that such a big company like Sony Erisson employee has no adiquate to talk with customer.This is not there fault this is the fault of the Management they people have not groomed there employee as per the demends & needs of the customer.This is the reffernce of the below mail.

I have some problem in my sony erisson handset and for the same i have visited your service outlet of dwarka branch there i have met Mr Harsh and miss sonia, i have discussed my hand set problem with them after listning every problem they peple have asked for my original bill i gave them on the spot. After that miss sonia has checked warrante period of my handset whether my handset is in warrante or not.She told me that my handset was in warrante then she asked for my handset and she went to talk with mr Harsh & after she came and said that sir Emi no is not cleared on your handset so sorry we are unable to help you then i asked her to let me talk with Mr Harsh for some clarification & after i had word with Mr Harsh regarding the same problem he was not ready to listen anything and start debating about the same i have told him that i have a original bill & box with me you can check my Emi no on both the Documents but that gentle man has no adiquate how to talk & how to handle the Customer quaries, sorry to say but he only knows how to debate & misbehave.The same time i have asked for the customer care number from him & he was not ready to give that also, after that i have find your custome care no from your site.

After a day i have contacted your customer care support there is a gentle man called mr Ankur he assist me with his services & i was obliged while talking with him, he is sach a nice person he tried to help me in my problem, he make me to speak with his Manager Mr Kishore & i explained each and every thing to him & he assured me that sir you go and visit our dwarka outlet again and make me speak with Mr Harsh, i did the same as Mr Kishore guided to me i have taken out the time from my busy schdule & visited the outlet again & make him to speak with mr Harsh, after a 15 or 20 minute long discussion Mr Kishore assured me you will get the resolution with in two day.After disconneting the call of Mr Kishore, Mr Harsh came to me & said now you do whatever you want you will not get any resolution to your problem & misbehaved also his behavior was very rude to me & he was not accepting the mobile phone. With due respect to Mr kishore i again called him & told each and everything to him he was shocked to know this then he called up directly to Mr harsh & they people had talk i was not aware about what discussion they people were having. After 10 min Mr Kishore called me and said sir mother boad of you Mobile phone is dead thats what Mr Harsh told to Mr kishore Without taking my handset in his hand how come he got to know that my mother boad is not working i m really shocked that Sony Erisson has hired Astrologer on his rolls. After all the things happened Mr kishore has again assure me the sir give me 7 days time your problem will be resolved, with due respect to Mr kishore but sorry to say they all were making me fool & doing all scrap with me After i have realize i have wasted my time as well as i got to know the image of the Big Brand Company.

This is the last option of mine that i m writing a mail to you after that i have no option left apart from going to consumer court or a media
for there support to help and resolve my problem as it was pending from last 1.5 month

Looking farward your response and your favourable reply

Regards

Rajan Kapoor
Branch Manager
Reliance Money
[protected]

"Nothing is important then work, work is worship"

i have purchase phone.he had defected peace by throgh the compney. i am going to the service center and service the handset.i have bring the hand set just some days later, they and they are said your phone is ok.i am going ten times in the sevice center with up and down.please solve my problem i am very upset.my complaint id is seso8vs210895 that is the last time no.phone number [protected].

Sony Ericsson W580i — network, display

helo...im using w580i sony ericson mobile...no 1 worst mobile in india...daily im gettn problem while attending the calls.. The main problm when im usin the mobile suddnly its struckn off. recently speaker problm n display problme came..after finish the warranty all problms will araise...frnds dont be aware of the produts...

Sony Ericsson — Very Poor Service Center

I bought my phone (K810i) six mounts back but after two months i faced a problem in my Hand free (HPM62). i gave Hand free to be repaired or replaced. more then 17 days Sony ericsson people are saying you will get your Handfree with in 2-3 days. but till date i am unable to get it.

I spend 12700/- rupees for nothing ... and even i am suffering because i trust on this product.
now please guide me what should i supposed to do

Sony Ericsson W580i — talking time very heat

sir my mobile is talking time very heat.it is changing the mother bord and repeat the same problem please exchange my mobile

Sony Ericsson 580i — harassment by service centre

The screen of my son's 580i developed a crack on 27th Jan.2009. We contacted the only service centre i.e. S.C.O. 327/ IInd floor, Sector 40 D, Chandigarh on the next day, they told me it'll require a replacement. even within warranty period we'll have to spend Rs.1300.(though it is much cheaper in the market but we cannot repair it from the market as that'll make the warrany void). We agreed and they asked to come next week as the spare is not available. Then the harassment started. We made 7-8 rounds and made many calls to the service centre and were asked to come after few days every time. After few rounds I met the chief of the centre Mr. Vikram (Phone No. [protected]), who repeated the same sugar coated assurances but refused to give anything in writing. I don't even have any material proof regarding the duration of this harassment. Today is 6th March and I am still not being able to make any headway after 7 weeks. They don't have a system to lodge a formal complaint with a date on it, hence we can't produce any proof for how long we are suffering. If meanwhile the warranty period expires God only knows what game they'll start.
We are in agony, please help.
S. Ray Chaudhury
[protected]@yahoo.com
[protected]

In addition to the complain I submitted on 6th. March, I'd like to add that I contacted the chief of the Sony Ericsson service centre Sec-40 Chandigarh on 12th march again but he is still not responding positively. He is not picking up my susequent calls even, that's a grossly rude behaviour.
S. Ray Chaudhury

sony ericsson/ mobile — misbehave

i went 2 sony ericsson customer care, the executive did nt know how to deal wth customers, there behaviour is not eco-friendly, they misbehaving me, n when argue with them about my problem, finally they refuse to take the handsets, and says this outlet is closed, then could not sort ur handset problem, do whatever want 2 do.

i hope the concerned authority will give due attentiuon towards this, n take action these kind of customer services immediatley.

the service station name and add. is,
cell net authorised service centre,
l-1, mahavir enclave, opp shiv vani school,
dwarka mod, delhi-45,
tel:[protected], 45521200, [protected]

Sony Ericsson / W580i — Pathetic service delivery

Hi,
It has been six from now when i have purchased a box of problem giving Rs. 10, 000 and the box contains a sony ericsson set model no: w580i. The most dissatisfying part is the after sales service by an authorised service centre of sony ericsson the details of which are given below:
BABLI MEDIA,
106A, RAJA DINENDRA STREET, SHYAM BAZAR, KOLKATA, WEST BENGAL, INDIA
PHN: [protected]

The employees of this service centre are very misbehaving and doesn't have any concern for the customers. I ahve been given false commitments thrice and have been harrassed by this service centre.
So I request the concerned to take necessary actions against these kinds of service centre as they are the biggest source of hampering the brand image.

Thanks & Regards
Amit Kumar Mitra
[protected]

Sony Ericsson W580i — pathetic service delivery

Dear Sir,

It has 6 months i have purchased a mobile phone model: W580i from sony ericsson and since then i am suffering every now and then. There has been a lot of problem faced and the biggest dissatisfaction is service deliver by an authorised service centre of SONY. The details of the service centre is as below:

BABLI MEDIA,
106A, Raja Dinendra Street, Shyam bazar,
Kolkata - W.Bengal

The people over there are very misbehaving and gives false commitments to customers when it comes to delivery. It is alredy more than twenty days that i have given my phone to them and till now i have been harassed thrice by them giving false commitments. It is really very hectic for me to go to their service centre and then return dissapointed.
As i don't have a spare phone so i am not able to receive any all my important calls.
So it's a request from my side to look into this matter as these kind of service delivery is not atall expected from a brand like sony and take appropriate action against that service centre.

Thanks and regards
Amit Kumar Mitra

Sony Ericsson W580i — unable to repair phone within warranty

i have visited sony ericsson service center 7 times and they are not giving me proper response for it.
Every time the problem is same and my phone will be out warranty in August.
I dont have time to visit service center again and again.
Please help me out this.

sir,
i have given my k850i set to repair at your service center on the following address,
sai enterprises, kacchi sarai road, muzaffarpur-842001, ph.no[protected]
on[protected], to replace the display of the set, but till now they are not able to make it, always shows their negligence when i go to collect my mobile, sir my business contacts are there in the set and i feel very problem in my work, so i request you to plz take the action so i could get my set a early as possible, thank u.

from
kanhaiya agrawal
muzaffarpur, bihar
m. no. [protected]

I had purchased W580I phone (IME [protected]O) which I had purchased last year in June. Since the purchase, I have been facing a lot of issues in the working of the phone. I have tried getting the problem resolved through the service center 4 times and the problem still persists.

My recent service request has been logged with your authorized service station ASCENTEL vide their ack no. 572 dated 2.6.09.(toll free case id –se[protected]

If I have faced so many issues during the warranty period, I am not sure how good this phone would be post warranty period and the amount that would need to be spent.

I have been a regular user of various models of Sony Ericsson phone over the last so many years and this is my 6th Sony Ericsson hand set, when I am showing you such a high brand loyalty, why can’t you show little customer focused approach by ensuring that the repeated issues with phones is resolved by taking a step towards replacing handset and satisfy the customer so that we will get encouraged to buy and recommend people to buy more and more Sony Ericsson models for your prompt service

Looking at all the above problems, I request you to help me with a replacement of the mobile. PLEASE SHOW SOME CUSTOMER LOYALTY, TO THE CUSTOMER WHO SHOWS YOU A HIGH BRAND LOYALTY

mobile phone sony ericsson W580i — very poor customer service

Sir,

I bought a Sony Ericsson w580i Mobile phone on 04/08/08 . Just after nine month the set was dead...
Immediately I went to the sony ericsson service centre (Bably media, 106A, Raja Dinendra street, shyam Bazar, kolkata) on 28/05/09.

They said that the phone was dead and they told that it would be send Delhi as soon as they get it from sony ericsson company.

After two week i went to service centre.They said that the phone did not return form Delhi.Till now i did not get the phone and again said me that you will get the phone next week.They did not keep his word several time.
I am in Marketing job.Phone is very essential for me. So please do something for me that as soon as i will get the phone.
My complain id is SEO[protected].

Sony Ericsson/w580i — poor customer support

Sony ericsson, a leading company in the world of mobile has one of the most poor customer support. I diwas srivastava bought w580i model just 1 and 1/2 years back. early in this year problem started with it's upper keypad, so i gave it to nearest sony ericsson authorized service center M.J. interprises, gorakhpur.
the very next day i got a message "please collect your set from the service center", but when i went there they started apolosizing that the message sent by mistake and asked me to collect the set after 5 days.
Again after 5 days they asked me to come after some time, but again they repeated the same thing, meanwhile i made complain thrice with sony customer support center in the complaint i.d of SE1613 .
as iam an engineering student in tamil nadu i can not afford to gve my mobile to the center after 1 month so i asked them to return my set as it is but to this also they did'nt gave care and gave my set without the upper keypad and damaged slide. SONY ERICSSON IS NOT HAPPY TO HELP

Sony Ericsson — Harassment on Service Centre

Workorder No. - SE309KRS12014
Model No. - R300
The phone did not switch on even that did not take chage on switched off condition.
I gave the phone in RT Outsourcing (Rippon Street) L1
but till now they don't inform me in which day I will get my handset. I called them so many times but they can't say anything. I complained on All India toll free no. of Sony Ericsson; they took my complain. But, after that they did not help me anymore. All of them tell me "Under progress".
Please help me.

Sony Ericsson W580i — mobile problem

my mobile after purchase worked properly but the started giving problem as soon the warranty period came to end next day there i came to know many problem my memory card slot is not working even the place where headset is placed is also not working properly so please look about the complaint its urgent and the people at service centre rare not givig proper reply

Dear sir,


I give the sony erricson blue tooth at secunderabad area. last 20 days.
but still not given my bluetooth.this is very bad.

address
near patny flyower
near UCO bank

Sony Ericsson / W580i — Service

Hi,
I purchased my 'Sony Ericsson W580i' on 30/12/2007 @ Bangalore, after 4months o[censored]se it became dead soon i gave it to the 'Sony Ericsson Service Center' as under warranty, they took almost 45 days to gave it back to me after 'Mother Board' replacement and again I felt some defects in my set and the service center can't resolve the problem under warranty. Few days back when my set was unable to show network I again gave it to 'Sony Ericsson Authorized Service Center' but this time @ Bhubaneswar, Orissa. First of all they changed my network IC for Rs 1400.00 & after then the problem still persist & now they are asking me to Chnge the 'Mother Board' and giving me a estimation of Rs.3800.00. What To Do?

Plz suggest me a remedy for legal action and plz reveal me the actual cost of the mother board.

Sony Ericsson W580i — For knownig information about this transaction.

Sir,i got the message of your company, on 28-sep-2009.I kindly request you that send more information about this transaction,on my address. My addresss is "Tanmay-Trupti",Gurudev colony,behind ajinkya colony,harasharaj nagar, V.M.V. road Amaravati-444604, India.For any information Please call me on-[protected]or [protected].or my E-mail id is www.007ten.[protected]@gmail.com.

I bought my phone 11months ago upto that i have serviced my mobile above seven times untill i never satisfied with their service and i am getting the same problem in my mobile even after servecing.This is not fare with ur mobile center services.

mere two mobile bahut din se service center me pade hai lekin koi response nahi mil raha hai.
1. w580i utkarsh ke naam se
2.w595 pankaj agrawal ke naam se
PLEASE YE DONO JALD SE JALD SAHI KAWA DIJIYE

pl help me u r mobile services centre contect number me e-mail id

I purchased a sony ericsson mobile handset W205 IMEI [protected] on 23/11/09. with in few days o[censored]sage i found the bettary life is not as per the claim. I think the phone is having some manufacturing defect. The battery becoms empty just over night with out making any call or use

When i approched to the dealer Univercell on 30/11/09, he was not ready to listen my complaint. He just told me in rude way to contact sony ericsson service centre and get it serviced. Within 7 days of purchase going to the service centre and get the phone serviced cannot be a right choice. The company or the dealer have to replace with a non defective product.

I just want know how to proceed with legal formalities. because when dealers or manufacturing companies should not sell any products which has manufacturing defects and punish the consumers to visit their office and service centres.

Sony Ericsson Mobile Phone — The repair time is so long.through this create so many problems.(25 days)

Product name-Sony ericsson
Model No -W 205
mobile colour -Abient black
Date of purchase-15/09/2009
Suplier name -Siddarth cummunication,shastri nagar,sigra,varanasi
Contact No of Supplier-[protected],[protected]
IMEI No [protected]
S/N -BX900S8KQJ
Work order date-16/11/2009
Work Order no-SE [protected]
Complaint No -SE [protected]
Problem found-ON/OF key is not working(after cheking found mother board problem)
&Phone Sliding is too loose.
Customer Contact no-[protected]

Sony Ericsson — poor customer service centre

I purchased sony ericcson g 502 mobile(still in warranty) around june this year .i got problem with charging.The display shows charging but percentage is not at all increasing.i contacted customer service ,they suggested to replace the battery(taking around a week's time).Still problem persists.Their diagnosis of the problem is just on trial and error basis rather than a perfect solution.Sony should improve the service.Many customer's have the problem repeated again and again(i visualised).

sonyericssonisveryverypoor service.

Sony Ericsson Mobile — Service center Very very very very poor service

Customer service center service of sony ericson company is very poor ....

They people are not commited....

If Our mobile is in warranty..it takes 30 days minimum this is not fair...

Please take some step...This is not fair with customer.....

Sony Ericsson W580i — warranty on replaced set .!!

Dear all,
i purchased sony ericson handset in jan09. it generated keypad fault and i delivered it in service center in Dec.09. Later when i went to receive the set, i found that at co's factory, the set generated slider fault. The person their suggested me to send the set again to co. factory. After that i continuously, back to back, many times delivered the set for repair of problem which was created by the co but to no avail.
After sending notices and running from pillar to post, the company at last agreed to replace me the set. Now the problem is its warranty has got over in Jan10 when my set is pending delivery.
I asked the co. to give me warranty on the replaced set of one yr. but the company denying that it can give warranty of only 1.5 months (during which the set remained with co. for repair).
Whether I m not lawful in demanding warranty on the new set because suppouse, the new set generates fault just after a month of its delivery, and i will remain helpless not to get it covered under warranty and co. has the scope of giving me low quality set as it would not cover under warranty any more. !!!!!!

I have got a Sony Ericsson mobile set Model no. K610i from Germany whose IMEI No. is [protected] which I cannot in India. Please suggest me in details.

Sony Ericsson Mobile Phone — Extremely Poor Customer Support

Hello,

I had a T700 Sony Erricson handset that was troubling me with frequent call drops. I had given it for problem fixing earlier wherein the service center just upgraded the software. This didn't resolve the problem. So, I had to give it back to the same Service Center (Ccom Services, Eternity mall, Thane (west)) on 12th Feb. Then in the first week of march i was told that your handset's mother board is having a problem and so we are giving you a different handset. The handset they offered was an old handset and carried no warranty. So, if something were to happen with this handset then there was no way I could go back and get it repaired. I didn't accept this and requested the service center that either they fix my original handset OR give me a new phone with warranty. After this there was absolutely no communication from the service center and everytime I call them up now they update me that your handset is in transit. This is definitely not the kind of service and support that I expected from a brand such as Sony.

I have still not received my phone and hence wanted to bring it to the notice of the consumer forum.

Thanks,
Samir Shrouti

Hai. I have the sony w580i model cell. It have problem in it's display.? how much cost it was.? Will u plz tell the cost sir.?

W580 — Useless Service

I had bought a new handset W580 on 20th February 2010. Its around 10 months the mobile is still having lot of complaints. I had given the handset to your authorized service center, where they had provided world most worst service. I haven't faced such kind of service from any of the other service centers.
Even after the last service am facing issues in mobile.. Mobile is not getting charged even charging. I tried replacing with the new battery, which cause the new one to be failed.

Could anyone from your frm can provide a solution for this.. Now its around 11 months i haven't properly used this handset...

Sony Ericsson — Brand new mobile given for service is still with the service center

I had given my new phone which was bought on 31sf of May 2011 for repair on 8th June 2011.
The WorkOrder number is : SE311SS211118.
The service center people told me that the mother board has to be replaced and they said that I will get back it in 7-10 days.
I raised a complaint with the customer care people on 10th of June asking for the status and from then I am calling them everyday and I am getting a standard reply " You will get it in 2-5 days and Thanks for calling".
When I want to speak to any higher officer also they are not giving me their number.
Complaint ids: 90529937, 90593801.

I have not faced a worst customer care than this, first of all they don't understand english and cant speak properly too. I am wasting a huge ampount of money on calls since it is STD.

Can anybody help me how can I raise a complaint against Sony Ericsson itself or get me back my phone at the earliest???

I am disgusted with sony ericsson.

Sony India — About headphone

Sir, i have bought a head phone on November 2014. But one of its speaker is not working.. As it is in warranty period. So from where it will be repaire??

sony xperia m2 camera

my sony xperia m2 camera quality is very bad. Company show 8-megapixel camera but 2 megapixel mobile camera is better than sony xperia m2 camera

lcd tv and led tv repair

we are repair all types of SONY lcd tv and led tvs ..... contect -[protected]

to repair mhc vx-7 mini hi fi system

bhopal sony servis center par one month rakhnay kay baad bhe system thek nahi kiya gaya . same condition may wapas lota diya gayaa. ab is system ka kya achar daalun . aap ab eska kuch solution karenge yaa hum consumer forom may jaay.

Sony Ericsson /Z550i — Block the sim

Dear customer care service team
I have lost my mobile and having currency nearly 45/-Rs, please block my sim and help me to retain my amount so others cannot misuse my currency.

My mobile dropped down from my husband's pocket on 15/03/2008. When I contacted the cybercrime, they told to give a complaint to the Local Police Station where I missed my mobile, so I did the same. But Now Cybercrime is saying that they will not follow up for the missing mobiles, and the Police Station will take care of the same. The IMEI no is [protected]. Please guide me to whom i have to contact or the procedures which we need to follow to get my mobile back. ??

Sony Ericsson Z550i — Loss of mobile on 17th march 2009

I have lost my Sony Erricson Z550i mobile on 17th march 2009
the cell details:
IMEI no:[protected]
Model name : Sony Erricson Z550i
Colour Black-Silver basic model

Please can you help me to block my handset so that nobody can use my cell for any malacious activies..so informing you being a responsible mumbaite..

Thanks n Regards,
Sushmita Nayek

Sony Ericsson Z550i — Please block my Mobile phone.

Hi,
My Mobile phone got stolen. Please block it immediately.
Here are the details of the phone:
Model : Sony Ericsson Z550i
IMEI number :[protected]
Lost date : 13th June 2009

Thanks in advance for your help and Regards,
shailaja

Hi,
My Mobile phone got stolen. Please block it immediately.
Here are the details of the phone:
Model : Sony Ericsson Z550i
IMEI number : [protected]
Lost date : september-2008

Thanks in advance for your help and Regards,
shriniket

Please block my Mobile phone.
Hi,
My Mobile phone got lost. Please block it ASAP.
Here are the details of the phone:
Model : Sony Ericsson W580i
IMEI no. [protected]
Lost date : 3rd July 2009

Thanks in advance
Regards,

hi
I have lost my sony ericsson handset Z550i on 9th july2009 kindly block my handset and if possible kindly help to trace that phone
IMEI-number->[protected]-7-03

Sony Ericsson - Z550i — Lost Handset Z550i

IMEI No. # [protected]

Lost on

Date : 19/07/2009
Time : 11.15 p.m.
Place: Borivli, Mumbai - 400091

Regards
Prashant
[protected]

Sony Ericsson Z550i — Mobile Lost

hi
I have lost my sony ericsson handset Z550i on 25th july2009 kindly block my handset and if possible kindly help to trace that phone
IMEI-number->[protected]-3

hi
I have lost my sony ericsson handset Z550i on 9th july2009 kindly block my handset and if possible kindly help to trace that phone
IMEI-number->[protected]-3

hi
I have lost my sony ericsson handset Z550i on 25th july2009 kindly block my handset and if possible kindly help to trace that phone
IMEI-number->[protected]-7-03

hi
I have lost my sony ericsson handset Z550i on 25th july2009 kindly block my handset and if possible kindly help to trace that phone
IMEI-number->[protected]-3

did ur fone got locked...u know nythng abt it kya

i have lost my cell my cell imei no is [protected] please tell me who registered my phone

Hi,
My Mobile phone got lost.Please block it immediately.
Here are the details of the phone:
Model : Sony Ericsson Z550i
IMEI number :[protected]
Lost date : 11-10-09

I've lost my phone on 09th July 2009, its IMEI no. is [protected]... Please help me to trace it...Thanks

I've lost my sony ericsson mobile on 09 Jan 2009, it's IMEI no. is- [protected]...please help me to trace it...THANKS.

Please ignore my earlier messages, the date was wrong...I've lost my Sony Ericsson mobile on 09 Jan 2010, it's IMEI no. is - [protected], please help me to trace it...THANKS.

sony ericsson / Z550i mobile — please block my mobile

i have lost my mobile, perhaps it is stolen,
please block my mobile handset immediately.
my handset details are as under :

model : sone ericsson Z550i
imei no :[protected]
lost date : 28/02/2010.

is is possible to know if somebody is using it right now.

Sony — to block my mobile phone

i have lost my Sony xperia j mobile phone on my way to bhusawal city.i dropped it on auto-rickshaw.so i want to block my mobile phone.here is my phone's IMEI:[protected]

Sony xperia z1 (c6902)

My phon is submitted at 3 times in service station. But im not satisfied. Or my phone is not repaired.

Regarding Mobile service issue

hjkkj

free gift with camera

i bought Sony SLT 16 MP A 57 black ( no SLF02A[protected] on 07/07/13 but not received my free gift

The buttons split in half and the memo card dont stay in by the way little person who made it you reallly need to re-think your design (the camera dont zoom inbut the video does??)

Sony Ericsson W580i — Keypad Cracked

I own a W 580i handset which i bought in Oct 2007. After a months use both my keypads the numeric as well as the front pannel keypad had faults appearing in them.After which ,I contacted SE customer care who told me to contact the service centre.On !0 Jan 2008 my conplaint was finally lodged and was promised that , I would get a new keypad within a week . Its 26 of FEb 2008 till date none of the keypads have arrived and on asking the helpline people am give the same answer that we are working on it . And currently i have the handset without either of the keypads as the keypads have been sent to chennai. Neither was i given a replacement handset nor have the keypads come. And as i went through the comments made by others above i refused to leave my handset with SE people as i have no faith left in SE anymore. The amount of time and money on the call SE has just gone down the drain .I could really use some guidance to what other options can i consider as if the attitude of SE continues one day SE will tell me that the keypad has come but your warranty has expired .

Sony Ericsson W580i — cracked keypad

Hi,

I purchased thsi mobile in June 2008 and in two months time the keypads started to crack one by one. I went to the Lajpat Ngr service centre where they said the keypad will be replaced by the company while the mobile is in teh warranty period, however, the did not have the keypad available in that centre. They asked me to check with them a week later. Ever since then I have been to that centre for about 8 times in the last 9 months but they still do not have it and they still say it will come in a week's time. My waranty for the phone would be over next month and I do not want to pay them for the keypad incase I get a new one at all. Very very poor service.

well you see i have the same problem, my keypads are broken and i am addict to smsing, so its has been very difficult, but unlike you i havnt tried calling SE yet, ill have to at least rty, but i totally agree and have heard from people about their horrid attitude, after all that phone is not cheap and they shud have more manners<, , , , , , , , , , , ,

I am extremely disappointed with the Sony Ericsson W580i. I got one for my christmas and now 9 months later it does not slide properly if at all and my number 8 does not work, which is a big problem because its one of the main numbers in my pin. I have always liked Sony Ericsson phones but i am now alway experiencing problems with them.

Dear sony team
i kuldeep singh want to lounge a complaint regarding a poor service providing by your service center.They people comitted wrong and didnt know about how to provide service.
Actually i have a sony wega 21 inches i bought around 5 years back.i am facing problem to get that start.When i have contact Shri amba services pvt ltd pocket 40/55 C.R park new delhi 110019 india [protected]/19 .They people told
that they come to my home and check it out but no body come when i contact agian so they people told for next day and again next day at last they said i have to go their along with my
T.V set and than they people repaired .

My heartly request is kindly close this type such type of fraud service centers.

Thanx
Kuldeep singh
[protected]

Poor service (Calicut- Kozhikode)

hello
Can u plz send us customer care contact number for delhi,india

thanx

I purchased a SONY VIAO laptop from USA. It was not even a year that the DVD HARDWARE got failed. When I asked a the authorised service center what's the cause of the problem I was told 1) Its an electronic product, nothing can be done. There is no reason to it (Vineeta Tyagi) 2) It can be because of more/less usage, running of scratches & pirated CD/DVD etc. (Vineeta Tyagi) The first point of them, I would like to ask then what's the difference between a SONY quality product and a CHINESE product. The second point of them, I would like to ask is the causes mentioned would make the lense weak and not the hardware would fail. All the non sense information is been provided. On asking a engineer why are you asking for Rs. 17, 742/- he was not able to explain, just a "rata answer" "dena parega otherwise nahe thikh ho sakta" Would also like to ask "this is why SONY ask for around 50% more for its product compairing to other companies. To give this quality and service. I just paid Rs. 1950/- to SONY for my sony car audio system which got failed with in a year again with NONSENSE replies "sir electronic hai, kuch bhi ho sakta hai"

sony porducts are getting worst day by day. And after sales support is a nightmare.
They charges heavily for brand and immediately as warranty over, product will give some problem and service people will charge too much.

Not recommending to buy Sony Music Systems at least.

SONY DVD RW, DVD/CD ROM, it works for 6 - 7 months correctly with no issues, maximum of 10 months, then is stats the problems. I have got writing problems, i always use sony disks to write Datas. When we go the dealer shops to ask about the services of sony, they will say sony servicing are too bad, if you got the problem within the warrenty period then they will look. Otherwise they wont!!! My SONY DVD RW, DVD/CD ROM is only 18 months old. Now onwards i suggest to every one, not to buy SONY DVD RW, DVD/CD ROM. They only got a good brand names, the other things are really bad. Buy some other burnner. If you ask to the dealers also, they will say Sony DVD RW, DVD/CD ROM is good, but buy other other DVD RW, DVD/CD ROM thats good for you. What is this means?

Though i have a different kind of a problem like the vibration of the lens, i took it to the same indranagar center and even i am facing the same type of problem with the staff. Its pathetic to have such a large corporation to have such a irresponsible approach towards their customers.

Nasir Hussain

+[protected]

Hi,

I have a cyber shot 5 months old which has moisture contamination in the lens. But, as there were no accidents that led to this mishap. I would wish to have a free repair done, honouring my warranty claim


Best Regards
Roopan

Recently I have purchased Sony Erricsson K810i Cyber shop mobile the video quality and also the photo quality is very poor where should I compliant the same.

Please advise.

On November 3, 2007 I Have buy Sony Ericsson K550i in Chennai ( Saravana Store), while Buying there is an problem in Front Speaker, Front Speaker is not Working. I give to service... They Return Back my Mobile for More Than 15 Days... Now i get another problem, there is an problem in tower. I cant get the tower. It Show Emergency Calls only in the Desktop Screen, Now i ask to Service Center, If i give to Service When Will u return back to me, they tell max morethan 2 days , Now I having problem... What is the solution...

SONY READER.
I spent the evening lying in bed reading the Sony Reader, and using the left corner Page turner to turn the pages with my thumb. After a half hours reading, I switched off the Reader, and placed it on the mantle next to the bed. The next morning, the Reader would not function. Sony declares that I damaged the screen. The only way I could have done that was by turning 40 odd pages with my thumb. If so, the there must be a flaw with the Reader which Sony refuses to acknowledge.

WE PURCHSE ONE SONY S- 650 IN JUNE2007

MY COMP PANDING FROM 16/10/2007 TO 24/10/2007

TILL DT PANDING 24/10/2007 TIME 12.21 PM

MY REF NO[protected] PANDING

sir
my handicam model no.hc46 is a not captchering in v cords so i am plain in sony service center ranchi .but not reply aginst me i am complian in 02-11-07 but reply ...

My (Wega) TV made in Japan purchased at Saudi Arabia is having problem almost last two month as of now I didn't get any response for my service request. Could you please arrange some one to solve this problem on top urgent basics.

Thanks & Regards
Saravanan Menaka
+91-[protected]

i have purchased sony tv (model no-kv-ex29m97) and now we had the problem in the tv the picticure is not visualised clearly and the picture is not seen if the tv is on for a long time so we gave it for the service to
sunrise electronics sony authorized service center
-shop-8 municipal market ,
kankaria ,
maninagar,
ahmedabad
ph no[protected]
they took the tv for repairing and took 1043rs as charge for repairing but we did not get the result and moreover the problem has increased

no sony representative visited till date for demo and product usage. model number dcr- dvd 608E/ce37 product number 2956437 purchage date 13 Aug 07

please i am very upset your cervise centr plase call me then i tell my problem last 8 days
my no is [protected]-[protected]

my mobile is not working properly.
voice is not clear sometimes.

my blue tooth is not working

SONY ERICSSON HANDSET K810i

I purchased the above handset from Mobile King, Penta Menaka, Marine Drive, Kochi-682031 on 01.03.2008.

The set became completely out of service on 29.04.2008 and I was directed by the dealer to contact the service centre. Accordingly I gave my handset to Messrs. Accel Frontline Limited, Opp. Veekshanam Press.

The set was delivered back to me on 23.05.2008 saying that the board has been replaced and asked me to check up. Since I did not have my sim card with me, I tried to check the handset in the evening at home. The set is having the problem of becoming off and on, which was the original complaint.

When I contacted the supplier, he informed that he cannot exchange with another set. In the meanwhile, I will be contacting your service centre once again. In case I fail to get a brand new set as free replacement, I will be forced to take suitable remedial actions. This is for your advance information.

Yours faithfully,
Madhu Sethumadhavan

Sir,
i purchased sony ericsson k750i in june 2007. after that i got joystick problem in my set so i deposited set in service centre.whe i got the set back there were many scratches on screen & after few day many problems occured in my set like bad battery backup, hang set camera clearity, sound is low, etc . since then i have give my set 7 times to the service centre but no problem is being rectified since then. i have now also submitted my set in salora intrnational limted, sco 206-207, sec-34-A chandigarh. as my set is in warranty so i demanded for replacement of my set & it was not fulfilled. i am suffering a lot without my set as since till today it has been with service centre for about 5 months.

my job sheet id is: SES08CHD161

Yours sincerly
Divyang gupta

I Have Sony Erricsion K790i, I have Facing problem of Low sound

hi
myself paramjeet singh
my sony ericsson mobile k510i imei no. [protected] is occured by a problem of no power up i have give my handset to sony care harjeeo communication in model town before one and half months
but no body answer me that my handset is repaired or not
my handset is under gurranty i bought a handset on 28/07/08
from ludhiana
please take my request forward give me my set as soon as possible

dear all,


i have phone k790i and i have given ti service center at bhavnagr before 2 month but still they have not make set ok, snice 2 month i am harace for this service.

and now i am making follow up with your zonal head Mr.sudhir shety ([protected]).but he is also not replying me

now pls guide me what i has to do, i has to do CDRf case to court.

mahesh patel
[protected]

Sony Ericsson — WARRANTY PERIOD

SONY ERRICSSON MOBILE WARRANTY UNCLAIMED
I WAS MOBILE PURCHASE ON 07/01/2010
FROM FON & FUN (Sony Erricsson ) AUTHORISED SHOWROOM
DEFECT DETECT ON 15/04/2010
INFORM TO AUTHORISED SERVICE CENTRE ON 16/06/2010 ,THE SERVICE CENTRE NOT SOLVED THESE DEFECT & AND HOLD MY MOBILE FOR TWO DAYS COMPLAINT No. IS SE310CS114474
I WAS RESUBMITTED SAME DEFECT ON TODAY
THE SERVICE CENTRE SAYS YOU ARE NOT IN WARRANTY PERIOD
BUT COMPANIES DEALER ALSO SAYS WARRANTY PERIOD FOR ONE YEAR AND ALSO GIVEN IN WRITING
MY TODAYS COMPLAINT NO.IS SE310CS115726
WHAT MAY BE I ACTION TAKEN

SONY ERRICSSON MOBILE WARRANTY UNCLAIMED
I WAS MOBILE PURCHASE ON 07/01/2010
FROM FON & FUN (Sony Erricsson ) AUTHORISED SHOWROOM
DEFECT DETECT ON 15/04/2010
INFORM TO AUTHORISED SERVICE CENTRE ON 16/06/2010, THE SERVICE CENTRE NOT SOLVED THESE DEFECT & AND HOLD MY MOBILE FOR TWO DAYS COMPLAINT No. IS SE310CS114474
I WAS RESUBMITTED SAME DEFECT ON TODAY
THE SERVICE CENTRE SAYS YOU ARE NOT IN WARRANTY PERIOD
BUT COMPANIES DEALER ALSO SAYS WARRANTY PERIOD FOR ONE YEAR AND ALSO GIVEN IN WRITING
MY TODAYS COMPLAINT NO.IS SE310CS115726
WHAT MAY BE I ACTION TAKEN

SONY ERRICSSON IS FRAUD COMPANY
BUT I WILL ALSO RECOVER FROM SONY ERRICSSON

Dear Sir/Madam,

I have purchased the new YARI mobile on 30th September 2010 and IMEI no.[protected] with the bill. After 15 days my set has been switched off and never started and I have contacted the retailer and he has provided the new YARI model after 25 days.
I have received the new YARI model IMEI no.[protected] on 5th November 2010 and on 23rd january 2011 my mobile again switched off and never started.

I have contacted Customer Care to take followup to the higher level but nobody escalated my call and until now I have not received any call from sony ericson company

Kindly do the needful in priority basis as within 4 months my 2 YARI set has created problem for me and it has a bad experience for me to the Sony ericsson company.


From
Mukesh Kumar Panda
[protected]
mukeshkumar.[protected]@icicibank.com
[protected]@gmail.com

sonyericsson — My phone is not charging

My phone is not charging. whenever i connect the charger its starts as charging but not getting charged. i request you to take action.

I purchased in sonyericsson w700i mobile on 10 jan 2007 in kodambakkam poorviga mobile world that mobile is ok but my mobile good condition only one yrs next yrs coming only one problem charging STAND by not working i go to all service centers my mobile standby problem not solved and no response me one time i go to vadapalani sonyericsson service center to service my mobile that person hold my mobile 10days 11th day i call to service centere ur mobile ready not possible WAT A GOOD service centere SONYERICSSON my mobile problem clear possible or not possible reply me my email id & my mobile no.[protected] note(CHARGER BOARD IC NOT WORKING & blue tooth not working) this ic replace possible?

Sony Ericsson — battery charging

I had purchased a sony ericsson zylo. The speaker stopped working. The set was given for repairs to Aditya Enterprises. The set was repaired but the mobile started giving charging problems or rather not getting charged. The mobile was given again for repairs to Aditya Enterprises but the problem was not fixed.

I am residing at gingee . I have k790i Sony Ericsson mobile phone. Last few days the phone key are not working in pondy free are here or not now it is also warranty period is here plse tell near pony sony ericsson service centere address

I HAVE W580i SONY ERICSSION MOBILE WHICH HAVE A MINOR FAULT . PLZ KINDLY TELL THE SERVICE CENTRE AT PONY

To
The Concerned Officer
Airtel Prepaid
Bangalore

I had a Airtel Prepaid connection with Cell No.[protected] unfortunately, on 15.11.2007 my Cell phone was lossed. The instrument was of the make Sony Erisson with Sl.No.[protected]. The connection was in my name Pradeep.

With a view to take a chance to find the lost mobile. I wish to know the last 2 or 3 calls made from this number. If these 2 or 3 calls are not made by me, then it will help me to trace out my lost mobile.

The last 2 calls which i made were [protected], [protected]. The last recharge was made by me was at the time of purchasing. There were no Recharges made by me at the time of my losing the mobile. The currency balance was Rs.10. This information i am giving to make you confirm about my losing the phone.

Once again i request you to trace from your records and inform me the last 2 or 3 calls made by this phone. So that i can trace the mobile if any calls are made by this number, after i lost the phone.

Kindly oblige and reply

With regards
PRADEEP.M.L
#528, 8th Cross
Mahadeshwara Ext.,
Mysore-16

To ,
The Office
Air Tel -Prepaid
Pune

Sub :- about Deactivation for Prepaid Number-[protected]

Dear Sir,

The above said number is prepaid belonging upon documents furnished ( on my name ) . The same sim is being used by my wife when it was purchased August 2007 .

We have some Judicidary family matter is going on after Mid August , whereas presently the sim is being used by my wife . we have been seperatly living since past three month.

I had reqested in Air tel office about disactivation but i got
reply that the same will be disactivated after three month if some one is not used it for .

I request you to deactivate the same at an earliest enbling to
avoid any complecation in judicirial prodecure .

Incase of misuse from that prepaid number , I will not remain responsible .

Thanking you ,

Ramprasad P Pawar
A-9 , Dreams Residency ,
Airport Road , Vishrantwadi ,
Pune -411015

i have a mobile number +[protected]xxx i was out of some where for work and it is been three month the number is not working, now as i am back in town what can i do for reactivate it

i Purched sony w20 a Walkman phone and just after 2 months or so it had an display problem..the next day i contacted there service center in Jaipur and there representative there told me that the phone will be repaired and will be given to me after 7 DAYS and now today it is more than an month the phone is with the service center if this is what u call an good brand then i am disappointed SONY has really lost its market value ..and it is really does not care for the customers they have taken things for granted

with a hope that i will get my mobile handset back

REGARDS
DAMIN DHAR
[protected]@gmail.com

dear SONY ERICSSON customers

for any queries related to SONY ERICSSON PHONES IN INDIA call

INDIA helpline
TOLL FREE from bsnl/vsnl

[protected] OR [protected] (any queries to questions.inework)
email your queries to

questions.[protected]@support.sonyericsson.com

or visit
www.sonyericsson.co.in

for all about product/service/support/downloads

njoy mobile magic
NON STOP

I purchased a sony k550i in may 2007 ,In dec 2007 it started to malfunction when i took a picture it is not saving them and it is showing all folders as unknown files . to solve this i did master reset and placed it for warenty and they returned it in 25 days and again after charging it for few hours and checking it ,it was back to normal i called the sony customer service 39011111 the told to send this back to warenty at the same service center as prior and to wait another 15 days or more . i will mail again when they returned my phone

dear sir,
i have sony w-580i purchased in feb.08
its o.s. corrupt.all inbuilt theme and ringtone deleted automatically.condition is become too worse that i'm not able to view missed call,received call.when i tried to set another theme it shows "file corrupt theme cannot be set" how this will solve suggest me plz.

Dear sir, I had purchased this Phone 5-6 months back (OCT'2007) and this is the first time my outing with the company Sony Ericsson. The phone when I purchased was working fine but suddenly one day it started giving me problems like I was not able to use the touch Screen facilities and also it used run on its own even when it was not in use ...and then after 4-5 days of the same problem the touch screen of the phone completely stopped working and even the phone went dead... so I went to the dealer since it was very much in a warranty...they gave it to a certified service center and after nearly for a week's time nobody came back to me on what has happened to the phone … so I myself went to the dealer who said he has not got any information about it from the service center itself...so I went looking for the service center and when I met them, the person in the reception first said that since the concerned engineer is on leave she would not be able to tell me anything ...and the phone is not yet checked .. But when I insisted to know what is actually wrong someone else came out with my phone being in an open state and told me the complaint is because of water logging... And that is not covered under the warranty for the phone... I will have to pay extra amount to rectify it... I was shocked... I said how it is possible... I have taken so much care and there is no way water would have gone inside ...he said He doesn’t know all that but surely the water has gone inside and then he showed 2 screws inside the phone being rusted and told me that such thing happens only if water goes inside... so I was still in a shock state and asked him so how much will it be for which the person tells me I need to pay money upfront - Rs.200/- for them to even tell me the estimate cost for repairing the phone . I got really angry ... I told them it’s no way possible for the water to go inside - maybe it’s only because of the moisture inside the phone and not because of the water going inside... when I tried contacting the customer care for help they asked me to connect to person in the service center so I connected, they spoke for 15-20 minutes all on my phone wasting my money...( I spoke to the customer care 4 times during these testing times… each time it took around 15-20 minutes to finish 1 call…spending approx. Rs.11 to Rs.16 each time)and then come back on the line to me and told me that they will not be able to do anything as they accept with the service center engineer and go by his word ... and when I asked if they have anybody where I can meet in person they coolly said they don’t have anything or anybody like that…. ... now today my dealer after 2.5 weeks calls and tells me he will rectify the phone without the service center's aid so that my cost will be cheaper and he tells me to rectify it will be only Rs.3, 500/- plus the repairing charges. I know for sure the water has not gone inside because the way I took care for the phone I would not have taken care for even myself... for it was a prized possession of mine... I had spent Rs.22, 000 jus to buy it ...I don’t come from a very high upper class family for whom an amount of RS.22, 000 is an everyday expense … I m just from a normal middle class family and I purchased that phone on a credit card ... I later understood that the parts used in all the phones of Sony Ericsson in India are of very inferior quality because I saw a lot of them coming to Sony Ericsson service center having similar complaint and the service center people recommending them to spend their money to have the phone rectified... these People from the company are taking us consumers for a ride… I am really sad and hurt very badly as such an expensive product because of the company's inferior parts I have to go through so much trouble and now to get back that phone I have to shell out again 30-40% of the actual cost of a new phone...and I haven’t found anybody who can help against such a large establishment cheating middle class people like me...

Sir, my cell phone W300i working properly for browsing internet on my PC but its setting is got disturbed on the phone. I am Cellone north GPRS subscriber and my Cell No. is [protected]. Guide me properly to get GPRS Cellone setting on my phone.

sir, i love sony erricsson phones and i am using the brands phones from 5 years but recently onfeb 2007 i brought w580i phone. i had lots of problems on my mobile the speaker was not working when attending the call and restarting all time within a month phone was dead i took it to the authorised service centre accel in greams road, chennai. he told that there is a drop of water has logged in in the middle of circuit but tere was no water but he says is fungus but he cannot prove or show me.
after arrgument he said it might be sweat or drop of soft drink might have gone inside. i asked the stupid guy that if water goes inside the circuit it cant go from the top because it is covered it should be entered fromthe edges but there is no sign of water fungus in the pcb. he didnt accept my arrgument and throwed my phone on the table. i brought my phone for 13000rs it worked only for three months.
i had no other way than to buy a new phone again i went to showroom and decided to buy nokia but i was not satisfied of nokia models and i brought sony w910 i it was working fine for one month and started giving problem becoz of the software getiing hanged restarting on its own i installed the updated software it works for a day agian starts giving problem.

sony phone are no value for money they get repair, sony gives fancy picture quality and exellent sound quality and user friendly software butno lifeeeeeeeeeee and relaibality

plz dont but sony erricsson mobiles

Sir, mene apna mobil W 300I 6/05/08 ko repair centre faridabad me propper ok ke liye diya tha. lakin jab bhi mein repair centre phone karta hun tab vo yahi keh dete he ki jab bhi ayaga de degnge.aur thik se bat bhi nahi karte he.mein bhut tension me hun. yadi es week nahi diya to mein legal karyavahi kar dunga.aaj do month ho chuke he.model - 300I CASE ID N2FBD:[protected] AND IMEI NO [protected].
THANKS,
NANU SINGH.

After 4 days, no reply even though i got th e auto reply from the service endd, but no reply, what should be done for the furture process.as below is the attached the letter from my side and the complaints side.

Regards
Ramkumar



Dear sir,

Thanx for the reply, but i am suppose to submit my cell to the service center, but i have asked for the extension for the warranty of service days, which was hanged out in the service center for the repair, As said before PLEASE EXTEND MY WARRANTY OF 40 DAYS AND OTHER REQUIRED DAYS FOR THE SAME.

Regards,

Ramkumar S.M
Mob :- [protected].


questions.[protected]@support.sonyericsson.com wrote:Dear Sir,

Thank you for contacting Sony Ericsson on World Wide Web.

As per your email we understand that you were facing problem with the handset and it was repaired the service centre however the issue still persists.
We apologies for the inconvenience caused to you and request you to visit the Service center again and submit the handset there. After submitting the handset please provides us the new job sheet details so that we can look into the same and provide you the best possible solution.

I would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.
In case of further query, please feel free to contact, we will be more than happy to assist you.
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Shweta
Sony Ericsson Customer Care

The details of this case are as follows:
Case: 72337272
Engineer:
CaseOpened: 04/Jul/2008 20:14:25
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: [protected]@yahoo.co.in
Product: K810i
Opinion: Dear Sir,


As said above, I have owned a K 810i which was brought
from Paragaon Stores, Thane, Mumbai. which was having joystick problem
which was surrendered to SE Service centre, Kaiser Electronics, Thane
Mumbai 10th of Feb 2008 and I got returned by 20th of March 2008 ( Its
Totaly tool a month 40 days to repair and to get in to use in my hand )
the reason given to me was the problem of the pc board, its
consingment not received.Bills and other detials are given below.

Complaint Id :- SES08KT311524
Battery SI No :- [protected]
IMEI number :- [protected]

and after repair IMEI number :[protected]

but after the repair, there was aslo a problem with the right side
camera view push button operation.and till it has to been repaired still

So, I kindly ask for the Extension of the Warranty period as said i
was unable to use the mobile full 12 month, a its a long 1 month for the
repair.

Kindly reply as its awaited



Regards,

Ramkumar.s.Mudaliyar
Mob:- [protected]

Country: India
First Name: Ramkumar
Last Name: Mudaliyar
Phone Number: [protected]
City / Region: Mumbai, Thane
Agree Legal Terms: Yes.
Sign up for enews: No.

I have given my Handset (W 580i) for a repaire at your service center located at Andheri (Sakinaka) - Sagar Tech Plaza (Accel Frontline) on June 30, 2008. Since then, I have been there for 3 times but received no response from your representatives. Above that, the behavior of your employees is so irritating & strange that it multiplies the problem. No one over there is ready to tell me why they have kept my handset for so long and when will I get it back.

The problem is not only mine but I met other people with the same suffering sitting at service center. Request you to take serious attention to this and solve the problem. If this continues, you are sure to loose a big number of customers day by day.

My service request number is MUA-SE-595616-CP.

I assure you that I will never buy again a Sony cell because I beleive that a company or brand is well represented by its employees and your employees are of no use.

Regards,

Nikhil Khandelwal

I got my K750i in Oct 2006. It functioned very well till last week. The battery charge would last up to3 days. Since it stopped charging, I took it to the Sony Ericsson repair centre in D13/4 Okhla II, New Delhi because the repair centre at Galleria, Gurgaon refused to repair it!

At Okhla, I signed the register at 2:30pm but **my phone was not looked at till 4:00pm!** At 4:01pm, Complaint ID SES08BR221909 was recorded and at 4:30 I was told that the PCB and the battery are defective and so the phone can be thrown away as it costs as much to repair as to buy a new one!

Please help me understand:
1. Why your customers must wait 90 minutes before you will talk to them?
2. Why the a Sony phone's PCB and battery can get so badly damaged that they have to be thrown away - don't you put a fuse in the phone? This phone had not got wet.
3. Is the pricing of the repair of Sony products priced so as to discourage your customers?
4. What kind of customer experience do you think I have had?
5. Can you imagine me buying or recommending a Sony product?
6. Should I throw my K750i away because it will cost as much to repair as to buy a new one?

Vinod Chopra

Sony ericsson /Mobile W580i — Unjustified and unreasonable acts of the manufacturers and service providers

Unjustified and unreasonable acts of the manufacturers and service providers
I purchased Sony ericson w580i (IMEI No.[protected] on 28/10/2007 and since last month i have 1GB Memory Card problem where i handed over my mobile on 19/06/2007 Comlaint No. (DRJ-SE-578996-CP)to
Accel Frontline limited
J-5, 101M Nehru Market
Rajouri Garden
New Delhi-18
Its been 29 days and there is no response. from Accel and your Custmer care service compaint ID is (SE-5878806 and SE 610-8021 dt 04 July 2008) They tell that there is no stock and they have ordered for it. Since i don't have a spare mobile its been a pain to me handle my day to day life. Is this is sony erricsson service to the customer.

It would be great if you consider my request and do the needful.

Thanks

Unjustified and unreasonable acts of the manufacturers and service providers
I purchased Sony ericson w580i (IMEI No.[protected] on 28/10/2007 and since last month i have 1GB Memory Card problem where i handed over my mobile on 19/06/2007 Comlaint No. (DRJ-SE-578996-CP)to
Accel Frontline limited
J-5, 101M Nehru Market
Rajouri Garden
New Delhi-18
Its been 29 days and there is no response. from Accel and your Custmer care service compaint ID is (SE-5878806 and SE 610-8021 dt 04 July 2008) They tell that there is no stock and they have ordered for it. Since i don't have a spare mobile its been a pain to me handle my day to day life. Is this is sony erricsson service to the customer.

It would be great if you consider my request and do the needful.

Thanks

Om Prakash

I'm one frustrated customer of Sony Ericsson. Within 6 months of purchasing a SE P1i from Noida (UP), the display of my mobile suddenly went blank without any reason. I gave my mobile for repairs to your authorised service center G.N.H Telecom (Tilak Bhawan, Sharma Market, Sec-27, Noida, Ph. [protected]), and was told that it'll be fixed in 2 days maximum. I checked again after 2 days, and they told me that the display needs to be replaced, and they don't have it in stock. So it'll be fixed by Saturday. On Saturday they told me that it'll be done on Monday. Today is Monday, and when I called again, they told me that their boy who was supposed to go to pick up the part is not feeling well and didn't go!!! They asked me to check again on Wednesday. I was also told by the person on phone that "There is nothing surprising that a new mobile phone doesn't work after 6 months!! It is afterall electronics!!". Let me know if this is true for SE phones, so that I can warn prospective buyers? Is this Sony Ericsson I'm dealing with or some local cheap phone company who sells second hand phones??? My trust in your brand is highly shaken. If this is the quality of service we're getting with your phones, then the quality of your products themselves are questionable.

My complaint ID with G.N.H Telecom is SES08GNH15085. I feel people have a right to know what they're buying and the quality of service to expect. As such, if my complaint is not taken seriously, I'll be forced to come to you through other channels.

Thanks,
One Frustrated SE Customer,
Gaurav
(Mobile No: %$#%&^% - it doesn't work!!!)

Hi,

I purchased a new w302 phone on[protected] and from the day 1 I was trying to access internet using this phone but there is no luck. I tried downloading the PC suite, USB drivers and more till now my problem was not resolved. So, after threee days I contacted dealer and they diverted me to call customer care Which I did that. They clearly informed that its not going to work for internet and when I asked for case no for that call they informed there will be no case numbers. Ok then I contacted sony service cneter in chennai and they too tried with multiple pc suite and third party softwares along with the bluetooth which went to vanish once again. I am completely pizzed of going here and there by keeping leave to my office. So, I would like to have an early reply from you or else I would like to move consumer court for this as it was a defective product. Hope an early reply from you.

Thanking you,

P.Phanidhar
Application Engineer
Cybernet Slashsupport
+91-[protected]