Sony India Complaints & Reviews

hello sir
i m amit kr. sharma
i bought asony ericsson cell phone before 5 months. now the hands free of my phone is not working properly from last 2 months, so i want to the sony ericsson serice center but they told me that we don't have accessories now so ask about this later. then after i asked him four times during last month, vut again and again the ans. was same
they were saying that we r not getting the accerssories from compney so we cant do any thing.
so please tell me the solution other wise worrenty time will be over and i will not get the new hands free
thanks

I got my K750i in Oct 2006. It functioned very well till last week. The battery charge would last up to3 days. Since it stopped charging, I took it to the Sony Ericsson repair centre in D13/4 Okhla II, New Delhi because the repair centre at Galleria, Gurgaon refused to repair it!

At Okhla, I signed the register at 2:30pm but **my phone was not looked at till 4:00pm!** At 4:01pm, Complaint ID SES08BR221909 was recorded and at 4:30 I was told that the PCB and the battery are defective and so the phone can be thrown away as it costs as much to repair as to buy a new one!

Please help me understand:
1. Why your customers must wait 90 minutes before you will talk to them?
2. Why the a Sony phone's PCB and battery can get so badly damaged that they have to be thrown away - don't you put a fuse in the phone? This phone had not got wet.
3. Is the pricing of the repair of Sony products priced so as to discourage your customers?
4. What kind of customer experience do you think I have had?
5. Can you imagine me buying or recommending a Sony product?
6. Should I throw my K750i away because it will cost as much to repair as to buy a new one?

Vinod Chopra

To whomever it may concern,

I have visited the sony ericsson serivce center(NEAR YMCA, LINK RD, ANDHERI WEST, PHONE:2671 3893, complaint id 11400, date visited 7th july, 2008. name of staff handling case: SHILPA) for a total of 5times in the last 3months due to some or the other problem, eg. call drops etc, phone hanging, buzzin noise, and numerous other problems. My phone is in the warranty period. It is extremely shameful that in the last week alone i had to visit the service centre thrice. They replaced the internal circuit (and did not inform me even after 10days, I had to call up the centre and enquire). After just one day o[censored]seage i discover that when i pick up the phone is is EXTREMELY hot and the battery charge dies out in a mere 2hours. ARE THERE NO QUALITY CHECKS PERFORMED AT THE SO CALLED "SERVICE CENTRE"??

So I had to take the phone to the service centre yet again, the engineer "fixed it" after a period of say 1-2 hours. WHY a newly replaced circuit has to serviced, is beyond my comprehension. They stated the reason as "moisture". Long story short, it is still in the same condition, battery dead within 2-3hours, WITHOUT using the phone, and now it is worse than before and I am left without a phone to use.

Even prior to this event, i had visited the centre approx 2-3months ago for the same problems, they claimed they would replace the circuit right then, but they only serviced it and the problems just kept cropping up in new and additional ways.

I have wasted enormous amount of time, effort, phonecalls into this whole situation and the level of service the world renowned sony ericsson offers is extremely service.

I request you to kindly address my situation ASAP since your staff that the centre has quite evidently made up their mind to waste a colossal amount of time with the outcome of poor results.

Thankyou.
I
[protected]

I visited sony Ericsson service center "SALORA" at chennai, nungambakkam, to change the outer panel cover for my mobil. Salora service people where not interested in attending the costomers, they say i have to give the mobil for a day to change the panel. When i asked why one day to change the panel the reply was no service people, I told them give me the panel i will change, then the reply was no time to take panel from stock. I have not experienced such bad experiences from any customer care service center for years And this was my third bad experience from SALORA.

i purchase a sony dvd writter from retailer in nagpur city, after purchase i face many problem in dvd writter, i go to service center in rashi peripherals for service, after 15 days he give a new dvd r/w . but also same problem in this dvd writter (read & write) . agian i go to service center so he reapiared and give to me 25 days, after 7 days again problem in this dvd writter so i go to service center but he say is cant reapaird so u will charge for 500 rs. i residence in rural area it so long 150 k.m in nagpur city, so i request to any friend dont purchase a produt of sony company . it is frod for customer

Hi, this is a big shame to Sony distributors, some of the Sony showroom owners are selling out certain Sony Accessories without a bill and selling out for huge profits(3 to 5 times higher then MRP). This is what i experienced in the Sony World showroom which is in Rajajinagar 2nd block, Bangalore, India. This reflects there bad tricks against the customer. Please some one take a serious action against this People who even have a caliber to spoil the Sony Product Name. What i experienced today was that first i want to the showroom i mentioned above for the Sony TV remote and he said the cost of the same was Rs. 890 and he informed me that they would not provide any bill for it, That sounded me bit weird as being one of the international Product showroom how can they sell any product without bill. Later to find out the reason behind it i went out to the Service Center and found that the cost of the same remote was Rs. 280. Just imagine the difference between the both, so please be careful before buying any of the product. I hope some one there read my complaint here and take a serious action.

Dear Sir,
I have lost my Sony Ericsson W700I Titanium Gold mobile on 02-07-08 purchased on 25-06-08. At my work place. Please do the needful to find my mobile and let me know do I want to help you anymore on this. I have mentioned my mobile complete details below please find it.
Name: G.Srinivas
Address:-Metric Consultancy ltd.91, Florida Estate, Keshavnagar, Mundhwa, Pune-411036.
Phone +[protected]
Phone Model: SONY ERICSSON W700I
TITANIUM GOLD [protected]
Make: SONY ERICSSON
Color: TITANIUM GOLD
E-mail: [protected]@gmail.com
Missed date: 02-07-08
IEMI No: [protected]
Number in use at the time of lost [protected]
My contact no: [protected]
please help me sir
I never forget your help,
Thanks,
G.Srinivas

Dear All,

MOBILE MODEL : SONY ERICSSON K220i
[protected]

With ref to sub, i have purchased the Sony ericsson mbile model no.K220i on 13/01/2008 with Wave Tel communication in chennai . From feb onwards my mobile was not working properly. I am getting problem of " EMERGENCY CALLS ONLY " often due to improper function of network accepting/receiving signals with my mobile.

by the time am sending this msg mobile is in " EMERGENCY CALLS ONLY' status.

i request you to kindly explain the problem of " emergency calls only" how it is coming and why it is coming.

i hope that you would not put me in a situation where buying sony ericsson product is very big mistake and i believe that to avoid these problem we need to avoid using Sony Ericsson's by world wide.

Kindly advice what needs to be done for my mobile in order to work normally.

Thanking you,

Yours faithfully,

T. SHANMUGA SUNDARAM
[protected] OFTEN WITH EMERGENCY CALLS ONLY )

Dear Airtel,

My naem is A.Sreenivasulu, My mobile no. [protected], someone was theft my mobile and he track the my contacts numbers from sim and phone (sonyericsson W810i), he called up to them and talking with rubbish language, please help me.

it was theft on 4th jul 2008 eveining at between 4:00 pm to 4:30 pm, please block my phone, eventhough i got new sim from airtel at ameerpet office, but he is using.

I want last 4 days outgoing numbers, please trace out, my details are:

NAME: Andrajula Sreenivasulu

SIM PURCHASED: This sim have one year incoming, it was pur. on Oct2007 from Malakpet, Dhilshuknagar, Hyd.

IMEI NO:[protected]
SNO: 090585CPLCLV 07W24
MODEL: Sony Ericsson W810i
my lost mobile no: [protected]

please trace out it, my present Airtel sim No:[protected].

If any thing required plz call to: [protected];

thankyou.

sreenivasulu. a

I have a problem with my phone M600i. I called the Sony Ericsson call Centre to find out the Service Centres in Pune which could repair the phone. They gave me around 5 Tel nos. to call and beleive it or not none were working. When I asked them why they were giving me incorrect information I was told that this is the best they can do. I am now stuck as it seems Sony Ericsson in Pune is not cntactabale.

If anyone can help in giving me the address/ Tel no of a place I can get my mobile repaired in Pune - it would be helpful.

Next time you buy something from Sony Ericsson check the service response

Sudhir

Dear Airtel,

I was purchased your Airtel on Oct, 2007 in Hyd. some one stolen my mobile in 4th Jul 2008, and he track the my phone and sim contacts and he calling through my number and my mobile upto 7th Jul, 2008 morning. I was applied new sim in 5th jul at ameerpet customer care center but your people not ativated it, 7th afternoon it was ativated.

I HAVE PUT COMPLAINT IN S R NAGAR, HYD. POLICE STATION, I have proofts watever u want, i will ready to submit.

I want to know what are the outgoing calls he using through my mobile and IF ANY BODY USING YOUR NETWORK BY THROUGH THIS IMEI Please track him and tell to me. my mobile details are:

MODEL: Sony Ericsson W810i
IMEI NO: [protected]
BKB 193203/21R1A 900MAH,

MY NO: [protected]

thankyou Airtel,

Respected Sir/Madam,

I am Andrajula Sreenivasulu working in Amstech Solutions Pvt. Ltd. Hyderabad. I am staying in BK Guda, SR Nagar, Hyd. on 4th Jun, Someone stolen my mobile while travelling in the bus. My brother (A.Prem Kumar) was purchased this mobile in 10th Sep. 2007 in NANDI CELL WORLD, NANDYAL(KURNOOL dist) for an amount of Rs. 10.800. I was stored my personal & office numbers in Mobile Phone Book. He track my numbers and by using my name he called to all those numbers and talking with rubbish words even he called to my officials also. I was put complaint in Airtel Office which is in Begumpet, Hyd, they given my new sim with same number, but it still in pending to activate.

Please help me if he use any other sim in this mobile can u please track it or otherwise you can totally block my sony ericsson w810i mobile. if any thing falls wrong what iam saying i will total responsible for that. Please Please help me in this case. My details are,

Name : Andrajula Sreenivasulu
Presently Iam staying Address : Hno:7-1-307/14/13, Subash Nagar, BK Guda, SR Nagar, Hyderabad-32

Permenent Address: S/o: A.P. Krishnaiah, Hno: 26/341 E2, MS Nagar, Nandyal-518502, Kurnool (dist), Andhra Pradesh, India.
Mobile and Make : Sony Ericsson W810i
Last Used incoming Number :
IMEI Number :[protected]
S/No: 090585CPLCLV 07W24
LI POLYMER 3.6V-BJT-37

Email Address : sreenivas.[protected]@yahoo.co.in
Address for communication : +91-[protected] /
my previous last mobile no: +91- [protected],


I hereby declare that all the above given information are true to my knowledge.Looking forward for you reply.

Regards,
A.Sreenivasulu.
Hyderabad-32

I had a Sony erricson mobile phone K790i.
I was not able to switch it on because of some problems .
I thought of getting it repaired at SE service center located at Cunnigham road, Bangalore but i was not knowing they people are fraud, sitting there to cheat the customers and making money rather than giving genuine services .
What they did is they said coem in2 days, when i call them after 2 days they said the component they require ot repair is out of service .
Afterwards they charged me 15o service charge and took out the speakers from my phone and returned the phone saying they cant repair it .
I was not knowing that and when i took it to the other vendor he said its speakers are taken away by some 1 .

I dont the exact forum to launch complaint against these fraud people .
If anybody knows plz mail me at [protected]@gmail.com so that they can gt the punishment which they deserve rather than cheating few more frnds of ours .

I dont want anyone to suffer because of such people .

Hello,

I purchased a new sony ericsson K550i mobile from "SOVEENA MOBILE ZONE, 6-8/1, Green Park, New Delhi, 110016 " on date 29-Jun-2008 with invoice No:10872 and it cost me Rs 7100.00.

It was supposed to be new, but unfortunately it was a used mobile. At time of purchasing he opened the new set and shown to me.

When I connected this mobile to computer, I got some back contact numbers in side the phones. Its was store in a file "PB_Backup.vcf". It contain the information of a mobile user. From the information, It can be infered that the mobile was used in Delhi.

Regards
Aryabartta Sahu

More details about phone and backup file information are given bellow

Detail of the mobile are : Sony Ericcson K550i, mobile id- IMEI-[protected].

Partial part of PB_Backup.vcf is :

N:;AARTI FN:AARTI TEL;CELL:[protected]
N:;AKASH FN:AKASH TEL;CELL:[protected] TEL;WORK:[protected]
N:S.E;AMARJEET FN:AMARJEET S.E TEL;CELL:[protected] TEL;WORK:[protected]
N:;AMISHA FN:AMISHA TEL;CELL:[protected]
..
..
N:;OFFICE FN:OFFICE TEL:[protected]
N:;PAPA FN:PAPA TEL;CELL:[protected]
N:;PAWAN FN:PAWAN TEL;CELL:[protected]
N:GYM;PHILLIP FN:PHILLIP GYM TEL;CELL:[protected]
N:NO;PIN FN:PIN NO

i own a sony ericsson K550i and its within warranty period. i went to sony ericsson service centre B.M.SERVICES shop no-6, pearl palace, ghumar mandi, ludhiana. they gave me the set after 25 days of regular harassment of every two days. now also the cell is not fit to use as it shows alien charging whenever i try to charge the mobile. they just want to pass away the warranty period of my cell. i want to take a strict action against them. and want to file a complaint againt them in district consumer forum.

Hello

I am Julie Harry living in dublin purchased sony ericsson k750i in the month of january 2006. Now i really dont know what happened to my phone it is not working, as before, suddenly the keys are not functioning, and the screen shows unlock, and the main menu is not working, and once if i switch off the mobile and remove the battery only once it works with the activity menu and with much difficulty can go to the menu and go to contacts or any thing but if we make a call we cannot cancel the call by our self. Please let me know what i should do to solve this issue.

First Email sent to Sony Ericcson dt:[protected]questions.[protected]@support.sonyericsson.com)

Hello Team,

This is in sequel to my conversations with the Sony Ericsson service centre in Mumbai, thereafter a executive from the call centre which went in vain to complain that I had purchased a W910i and within a week's time the hands free started malfunctioning.

I visited the service centre (Code: 2002952) and was told that I would get a replacement after 10days. To my surprise the handsfree provided to me as a replacement was BLACK in colour(which comes with W810i) whereas I had given a RED handsfree which is my phone colour as well.The service centre guys refused to provide any support nor did they show any intentions to put any efforts towards getting a red handsfree. Instead they straight away guided me towards the customer care call centre number. I did speak to an executive and explained him the problem for which he could not provide me a complaint number after 10mins. of conversation. He too directed me to your email id.

Request you to sort out the matter ASAP.

Regards,
Asif Shaikh

Hereafter I have been following up with them, as many as 6 emails as reminders have been sent without any satisfying reply. Numerous phone calls have yielded no results. To make it worse they have asked me to wait for some time. Below is what I replied back to their BOGUS response.

Harish,

What a BOGUS reply this is? After 5 emails and numerous phone calls, this was least expected. I want you to get back on the following points ASAP:

1. You asking me to wait for sometime: How much time do you expect me to wait for. Its been over a month already without the handsfree.

2. You looking for the best possible solution: I don't feel this case requires any rocket science sort of thinking or so, the solution is pretty simple, I need an original handsfree which should be red in colour similar to the one that came along with the handset. That's the only solution.

3. Co-operation: Its always been me to call up and write emails to you as reminders. I have been waiting over a month without a proper response till date, whatelse do you expect from me in terms of co-operation. Can you tell me what sort of a role have you played in co-operation?

Looking forward to hear from you at the earliest.

Regards,
Asif Shaikh



questions.[protected]@support.sonyericsson.com
06/24/2008 06:02 PM
To
[protected]@Countrywide.Com
cc

Subject
Case : 72282551






Dear Sir,

Thank you for contacting Sony Ericsson on World Wide Web.

As per your we understand that your handsfree is still in the servcie center. We would like to inform you that we have already forwarding your case to the concern department. We would request to kindly wait for some time and we will surely get back to you with the best possible solution. We need your co-operation in this regard.

In case of further query, please feel free to contact, we will be more than happy to assist you.
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Harish
Sony Ericsson Customer Care

The details of this case are as follows:
Case: 72282551
Engineer: Kishore Garg
CaseOpened: 17/Jun/2008 05:10:07

Would be of great help if anyone could chip in.

Thx n Rgds,
Asif([protected])

Hi,
I had purchased a Sony Ericsson K790I handset from TOTAL MALL, MADIVALA, BANGALORE on 03rd May 2008. From day one it started giving me problems. The screen will turn to a blank white screen some times if I speak on the phone for more than 10 mts. It happened 7 times in one month time.So I went to the authorised sony ericsson service centre located in HSR LAYOUT, BANGALORE. They said it may be a software problem and asked me to wait for 1 hr to get the software reinstalled. After 1 hr they said, it may be a problem with the motherboard and they would require 4 days to get it repaired or replaced. So, I have decided to surrender the phone only after 1st of July 08 as I will be out of station for some days.
But, when I returned home from the service centre, I realized that the VOLUME INCREASE button is not working and the panel inside the phone which holds the battery is broken. I found the broken part inside the phone. So I rushed to their service centre again. However, they were not ready to accept that it was their fault.
I went there with some software problem and returned home with two new issues. I am very much disappointed about the way handsets are handled in this service centre. Now I don't know if I will get a replacement for the phone.I am scared to give the phone to the service centre people.
Please help me to get SONY ERICSSON international contact mail ID. So that I can register my complain about the phone as well as the service centre.
Thanks
Jineesh

Submitted the phone for repairing for the past 12 days and still they have no answer nor they have repaired the phone. Purchased the phone recently 3 months ago.
PLease help for the same.

Hi,

This is regarding my DEFECTIVE Sony Cybershot digital still camera set, which has a problem with its battery lid.Inspite of my constant followups and requests the camera is not getting replaced and the same problem is recurring.I have purchased this camera on 24th December 2006 from Foto Best Pvt ltd, 204, Forum Mall shop in Bangalore.Within a year of its purchase, I started facing problem with regard to its battery lid which had a problem in getting closed properly and the same got cracked as well.This was due to the defect in its manufacturing.

I approached the SONY service centre in Bangalore on 22nd December 2007 and I was told that it will be taken care of.After around a month of follow up, I was given the same camera with the battery lid replaced.When I told Mr Sudhakar, who is the officer-in-charge of customer care, that it was a manufacturing defect and will again get damaged, he gave me an unreasonable answer that it has not been reported by others in karnataka, so it cannot be taken up for replacement.

Again within 3 months of its repair the product developed same problem and the battery lid got cracked.This time when i approached the Sony service centre on 14th June 2008, and discussed this with the representatives over there I was told that Mr Sudhakar is the person who will look in to it.On trying to contact Mr Sudhakar he never bothered to take my call (I tried at least 20 times in a week's time) and sent me an SMS saying this is because of mishandling and i should use ONLY SONY batteries.When I revisited the service centre today (21st June 2008), the digicam was repaired and the lid was not getting closed properly even by the representatives present over there while trying to do so by inserting SONY batteries.

The issue still remains UNRESOLVED with a false assurance given again of looking in to the matter...

I would like to highlight the following points here :-

Why should anyone pay PREMIUM price for products like SONY, when the company cannot take up customer's issues just because nobody else has reported the same ?????? I believe this is a compromise on quality..(While paying the price for my camera, I was never told that any issues will be taken up only if there is a crowd to support that...)

Who is going to pay up for my HARASSMENT ???? For the past six months this issue is continuing and i feel the officer-in-charge of customer care should have taken a proper decision on this, rather than providing me a STOP GATE arrangement.(In fact, I believe that it's a mere formality to have such an officer-in-charge for customer care like Mr Sudhakar in companies like SONY who never ever CARE for individual customer concerns)

I also need to know whether this can be taken up by you or I need to take this up with CONSUMER FORUM ...

Please reply as soon as possible.Also find below my details and the details of my camera :-

My details :-
Name - Nilesh Kumar
Address - 302, Garden View Appartment, 1st C Cross, Kaggadaspura Main Road (C V Raman Nagar), Bangalore - 560093
Mobile No.- [protected]

My digicam details :-
Company - SONY
Modal No. - DSC-S500//C E32
Serial No. - 1061821.