Sony India Complaints & Reviews

Somy erricson mobile was purchased by me in february:

Model w580i
Imei no: [protected]
Status of mobile: dead
Date: 13th march

Called erricson customer care on 15th to confirm the timing and place of sonyerricson service center and got the status that lajpat nager service center will open until 1800 hrs (the same was confirmed from the service center also). when i visited the service center (at 1700 hrs) it was closed. i asked to log the complaint of the same at customer care as why it was closed before time and it was not mentioned while i talked to them in afternoon. the customer care executive refused to do so and didn't gave me the complaint number.

The mobile was submitted to service center of faridabad by me on 19th march. the date of return after rectifying the error is not commited to me. when the status was checked by me on 26th march (specially had to visit for checking the status) and found that the mobile was lying at the service center only and was not sent to the main office. when i asked for the time i was told that it will take minimum (minimun) 15 days more and then also no firm date was given.

Its a real harrasment to customer following up for his mobile so many time and not getting a justified answer. it seems that i had wasted 10000 rs just like that and sonyerricson people are not bothered about customer satisfaction.

I feel that the service center (lajpat nager and faridabad "near escort") should be closed immediatly and the customer care person taking my call should be put out of job.

Moreso sonyerricson should compensate me for all the damage done to me.

Sandeep sharma

Dear Sir/Madam

I had purchased sony ericsson W580i mobile phones in 9th February 2008. And i faced the problem that is vibration is not working, when I hear music ;phone getting heat and text messaging pop up not properly displayed after 33 days from of my purchased date. I contacted the customer care sony and gave my cell for repair at ACCEL FRONTLINE LTD which is sonyericsson service centre. at Trichy, Tamilnadu(A-16, 1st floor, 1st cross thillainagr, trichy tamilnadu. phone no:[protected] But the phone is not repaired till now and now they say the problem is with mother board which needs to be replaced. Since it is more than 10 days since i gave the phone for repairing, i asked for the replacement of the phone because I am facing lot of inconvenience because I m not having any other mobile. They are still not making any steps forward. please give solution my email id: [protected]@yahoo.com ([protected])

I have sony Ericsson mobile Model No.W810I.(POP Date:28.06.07) Its display not working. I went to one of the Service centre at Gurgaon, they kept my handset & gave me Service Tag with complaint ID covering it under warranty on 17.03.08. On 28.03.07 when I went to get the repaired handset, first they said that they have repaired it & working ok. When they produced me & checked it at their own they said still there is problem. Again they tried to repair it for one hour, but when they failed they said this handset is not covered under warranty and they will not repair it. They returned the handset as it is. I am realy frustrated by the behavier of their.
Service Center Address : TELE GIZMOS, Sec-17-18, T-Point, Opp. Air Force Station, Old Delhi Road, Gurgaon

Dear Sir/Mam,
I have bought a Sony Ericsson W580i model on 2-Feb-2008 at Hyderabad.I bought a sim on 16-Feb-2008 and on the day one we started using it, I realised that It was not detecting the memory card, so I met the service center people over here.They told that piece can't be replaced but they will rectify the problem and send the piece in 10 - 15 days.Those people never called me up and after blogging them for 25 days, they told to come and collect the piece. I went to collect it but there itself I have noticed that there is a network connectivity problem and it is not detecting the sim now.The service center people still said they will get it rectified without replacing it.
I am not at all satisfied with your service.I have not used the mobile for a single day .I am not even getting the feel of a new mobile worth 11, 000plus.I haven't recieved my mobile till now and more over the service center people are treating me as though they are doing a free service though my mobile is in warranty period.
Is this the right way to treat a customer who purchased the goods believng in the brand name?

As the piece has so many problems, I am not interested in collecting the same piece again and want a new piece of same model(replacement).

Thanks,
Jyothirmaye Ala

Dear Sir/Madam
I have purchase SonyEricsson S550i mobile.
But Bluetooth and short ket didn't work
plz send me service center address or phone no in kolkata.

i have given handsfree to authorised sony ericcson mobile repair center at shubham towers, faridabad on 2nd of febraury. they said that handsfree are not available now, they will be available after one week and then i can collect it from there. but everytime i go there, they say come after one week. even the reliance no. that they have given on job sheet is switch off always. now after one and half months they are saying that handsfree are not available and even they didnt know when they will come to them.

case ID N2FBD:[protected]

I had a Sony Erricson Handset T250i which I had purchased on 21 Oct 07 and it has a warranty of 1 year, last month in February I faced a problem with the phone so i had submitted the handset on 16th Feb 08 at Sony Erricson Service Centre.
The Service Centre is SAP Service Centre, situated at Dadar Opp.Portugese Church.

I have called them innumerable times but have not got my handset yet. They were not giving the status properly and kept asking to call again after some days. They sent the phone to Delhi for replacing the Mother Board. At times the person claimed ignorance and said that she was new and did not know about it even though I had spoken to her earlier. At the time of submitting the phone there was another person who had the same problem and it had been more than a month for him. I told her that they would take the same amount of time for me also. At that time they told that it was rule that they replace a handset if it takes more than a month.

Frustrated I also called their call center ([protected]) they said that it should not take so much time and they would revert after 48 hours. They did not, so I called again and they said that they meant 48 working hours!!!. Then they called my husband’s cell number, he was busy and could not answer. I had to call Delhi for my cell on that number. They said a part was not available so it is taking time. I asked them to replace but they said they do not have a policy to replace.

I don’t know what to do. It’s very difficult to manage without my phone. My complaint ID is SES08SAP11093 dated[protected].

Dear Sir,

I working in Bharti Airtel Services for the post Technical Officer.My mobile have been theft in Govandi station. Iam travelling in govandi station to going ghansoli station. One person in govandi station have been theft my mobile. My mobile nos [protected] . I have call customer care that my mobile have been theft so pls barred outgoing calls. now i have got previous nos [protected] which is now iam using. now the problem is i have one suggestions. when my mobile have been theft that time iam in the train i had call to that person but he was making a call to another person. Iam think that if i get the last call which he was doing & address he will be caught.Pls help me to got my mobile.

Name: Satishkumar Nainar

Contact No: [protected]

Your' sincerely
(satishkumar)

Sir,
I bought a Sony Ericsson K790i mobile on 1st January 08. I was given with a free 1GB sony memory card also. The next day i tried to load my memory card. But i encountered a problem that i was unable to load the memory card above 450 MB whereas it being a 1GB card. I went to the shop where i purchased and enquired about it.I was told to go to the sony service center. I did it accordingly.

My mobile was serviced and given to me nearly after 15 days. I was told that the mother board has been changed. As i received my mobile i inserted the memory card that was given while purchase of my mobile.The phone did not recognise the insertion of the card. At that moment itself i lodged a complaint on that issue.

Now my phone is with me but the memory card is been given for service.And still i dint get it back. It is almost 20 days.

I am sorry to say that despite my good expectation, since its purchase during Jan 1 '08 and till now i have been using the mobile hardly for just 30 days, rest of the time it was on service.

I have not enjoyed any benefit even after incurring such a huge cost.

Expecting your sincere response on this problem i hereby give the details of the mobile below:

Model : Sony Ericsson K790i

IMEI number : [protected]

DOP : 1.1.2008

POP : Poorvika Mobile World
Old.no 21, New no 1, GST Road,
Pallavaram, Chennai-43.

Service center: ACCEL FRONTLINE LIMITED
CN1 Chennai Greams Road
Ground floor,Thiru Building,
160,Greams road,
Chennai.



Thanks & Regards,
P.Purushothaman

Hello Sir
I baught sonyericsson phone on 3 jan 2008. But it start hang badlly .Then concet to sony care in sec 34-A. They swap the phone but in this phone, the was same.In this way sony care swaped (4) phone set .But now in this phone the problem remain same .when.this pone hang it can,t provide incoming and outgoing and its cemara does not work.Psese tell me soluation Other wise i will go to consumer court. Plese help me .
Thank you
[protected]@yahoo.co.in

I AM RESIDING AT SHIVAM VIHAR COLONY NEAR SATYA GAS GODAM, ANISABAD PATNA.ALWAYS I AM FACING TROUBLE FOR GPRS COVERAGE PROBLEM.SOME TIMES NO COVERAGE OR VERY WEAK.ABOUT SIX MONTHS AGO THERE IS NO GPRS COVERAGE UP TO 15 DAYS.AFTER SEVERAL COMPLAIN IT HAS BEEN RECTIFIED.SINCE 12.03.2008 AGAIN ARISING THIS PROBLEM."CHECK NETWORK COVERAGE OR DATA, INTERNET SETTINGS" GIVING AS MESSAGE.HOWEVER THE BALANCE IS SUFFICIENT.IN OTHER AREAS OF PATNA IT IS WORKING.PL TAKE CARE ON MY PROBLEM.MY MOBILE NO IS [protected].
ANOTHERTHING IS THAT, NO FACILITY PROVIDED BY AIRTEL TO TALK AT CUST CARE BY MOBILE/PHONE IF ANY PROBLEM PERSIST EXCEPT INFORMING BY MESSAGE.IT SHOULD BE NECESSARY FOR BETTER SERVICES.
i HOPE YOU WILL TAKE CARE ON MY PROBLEM AND SUGGESTION.

DEAR SIR,

I HAVE PURCHASE A MUSIC SYSTEM OF SONY MODELNO.RV22.DATE ON .9/11/2004 FROM THIS DATE TO 17/11/2007 I HAD LENSE PROBLEM FOR SIX TIMES AND RECENTLY I HAVE PURCHASE NEW LENSE ON 17/11/2007 WHICH WAS FROM THERE MUMBAI OFFICE(SONY VEGA ELECTRONIC) AFTER CHANGING LENSE WITHIN ONE WEEK PROBLEM ARISE THEY SEND THERE PERSON TO REPAIR HE CHECK THE LENSE AND DONE SOMETHINGS IN THAT , AND AFTER TWO , THREE DAYS AGAIN PROBLEM THEY SEND OTHER PERSON HE ALSO CHECK AND DONE SOME SOLDING IN THAT NEW LENSE (2 TIMES) SAYS THAT IT WILL RUN NOW PROPERLY IF ANY PROBLEM WILL COME IN FUTURE WE WILL MAKE CHANGES OR TAKE THIS SYSTEM TO OUR REPARING CENTER TO CHECK WHOLE SYSTEM .

PLEASE HELP ME WHAT I DO I CANT UNDERSTAND BECAUSE SONY IS BIG COMPANY I CANT TAKE ANY MAJOR ACTION ON THIS COMPANY. HELP ME I AM TOTALLY UPSET WITH THERE SYSTEM WITHIN 1 OR 2 MONTHS I CANT CHANGE A LENSE ITS COST RS.2200/

Sir,
I have purchased a Sony’s DVD Writer Model No. DRU-170C from M/s Computer Empire, 102, Meghdoot 94, Nehru Place, New Delhi 110019, vide Retail Invoice No. [protected] dated 23rd August 2007. Due to some technical faults the writer failed to write/burn the DVDs and ejected the DVD with the errors ‘Power Calibration Error and Command Sequence Error’. So, I handed over the defected unit to the Sony’s Authorised Service Center i.e. RPTECH CARE CENTRE located at 207, Mansarover Building, 90, Nehru Place, New Delhi 110019 for repair of the defected unit against I/W Ch. No. 17272 I/W Dated 29.02.2008 and RMA No. 36,886.
The problem arise when they replaced the defected unit with the unit of different model i.e. AD-7190A-C1 and moreover the front portion of the tray does not printed the Name of Sony and is blank. On enquiry it is told to me that the model, which you have given to us is not available and the present model which we are giving to you is provided by the company to replace with your defected unit/model. Further when I installed the unit I came to know that the unit is make of ‘Optiarc DVD RW’ having serial No. 7XA6620L111. Therefore, I am not satisfied.

Dear Sir/Madam

I had purchased sony ericsson W580i mobile phones in november 2007. And i faced the network problem in february and when my mobile stopped recognising the SIM at all. I contacted the customer care sony and gave my cell for repair at SIL which is sonyericsson service centre. at Okhla, new delhi. But the phone is not repaired till now and now they say the problem is with mother board which needs to be replaced. Since it is more than 15 days since i gave the phone for repairing, i asked for the replacement of the phone because im facing lit of inconvenience because I m not having any other mobile. They are still not making any progress.
I have alll the details of the complaint and the complaint number also. So, could you please tell me how to move forward now. I want to lodge a complaint now.


Thanks

Dear Sir,

Subject: Replacement of Model No. W200i Walkman Phone (Rhythm Black)
Ref No. : IMEI No.[protected]

I have purchased Sony Ericsson Mobile Model No. W200i, from Mobile Mall, an authorized dealer of Sony Ericsson situated at G-4, Rajvi Complex, Opp : Maninagar Police Station, Rambaug, Maninagar, Ahmedabad – 380008, on dated 31st January 2008. But within a week I found there was a problem in functionality of mobile on 9th February 2008, which are as under:

• Could not hear properly.
• Disconnection of phone calls
• Phone remains connected with the person who has dialed my number/to whom I called, but there could not be any conversation between two phones.
• Data cable could not be connected to use internet services/to transfer data from computer to mobile phone.

On 9th February 2008, I have visited your authorized service centre “Krishna Infotech, 4, First Floor, Ratna Complex, Opp : Bank of Baroda, Maninagar Cross Road, Ahmedabad, and explained above problems in the mobile phone. They have suggested me that since it is a Saturday on 9th February 2008, it is better to come on 11th February 2008, so that we will repair the mobile within two days, but they have taken Six(6) full days to repair the mobile. While receiving mobile from Krishna Infotech on 16th February 2008, I have found that they have not only changed IMEI number of mobile phone but also removed PLUS facility of mobile. This is not enough to tell you even they could not connected data cable with computer. They have also informed us that mobile is working properly, but truth is that they have done nothing, but only changed the original parts of the mobile.

After that I have reported same problem to your another authorized service centre “Salora International Limited”, 101, Kalash Building, Near Jain Derasar, Opp: Navrangpura Bus Stand, Navrangpura, Ahmedabad – 380009 on 18th February 2008. But this time also they have not repaired my mobile and taken another Six(6) full days, and reported same fault as earlier reported by “Krishna Infotech”. I have received my mobile phone from Salora International Limited on 23rd February 2008.

I would like to inform you that total tenure of mobile purchase is 24 days as on 23rd February 2008, and out of these total 12 days taken by your authorized service centre for repairing activity and 2 days mobile phone remain switched off due to could not hear properly.

I hope you will definately take action against this complaint.

Thanks & Regards,
Sunil Rathod
Chartered Accountant
Mobile No. [protected]
A/36, Radha Krishna Nagar -1,
BH : AMTS Depot, Near Nutan Schoool,
Maninagar – East, Ahmedabad – 380008.

ONE OF THE DEALER NAMELY SONY MUSIC MAHAL, NEAR MOTI CINEMA, CHANDANI CHOWK, DELHI - 6 IS SELLING THE SONY PRODUCTS AS IF HE IS THE BONAFIDE DEALER OF THE COMPANY. EVEN ON THE COMPLAINT ON THE SAME TO THE COMPANY, COMPANY IS NOT TAKING ANY ACTION AGAINST THEM AND OTHERWISE PROMOTING ITS PRODUCT TO BE SOLD ON THE GREY MARKET.

i hve bought a sony ericson p1i phone 3 days back but i tried my best to load its pc suite but couldnt get it. i received a message to get configurations from internet i tried but failed. even after loading the software cd provided with the phone my lap top fails to recognize my phone device whenever i connect it. i went to the shankar road service centre also but even the executive there failed to load the software. he told me to go to okhla office. i am so upset okhla is 30 kms from my place. i hve purchased a sony for the first time and having a very bad experience. this never happened with nokia.

I have purchased a sony W-830i phone on 7th July'2007. This was my first sony phone, previously I was a loyal customer of Nokia. But the customer service that Nokia people gave me on having a fault with the phone made me go for another brand.

My sony ericsson phone model W830i was purchased from Neeru Enterprise, Noida (Invoice No. NE/07-08/0859). Two days back my mobile phone charger went dead. So I went to the service center "Neeru Enterprises" for getting it repaired/replaced today i.e 10th Feb 2008.

The lady on the counter saw the charger and said that I have to give the charger and they would be giving me a replacement within a months time. I asked her for a replacement charger so that I can charge my phone during the time they take to replace it. She denied it. I argued with her saying that how am I going to charge the phone. She said that she can do nothing about it.

Talking to the Manager "Surender Kr. Sharma" was also not of any help as he said that they are out of stock for CST-75 charger and that I should either go to the head office or try any other service centers. Upon saying that he is asking the customer to go and look out for the availability of the charger elsewhere rather than providing that service himself. He suggested that I should talk to the Company Sony Ericsson directly as he himself is unable to help.

Upon request with the sales guys, I was finally given a replacement charger.

Few questions to the very helpul Sony Ericsson Customer Service.

1. Why does replacement of a charger take a month(it should be done in matter of minutes)?How is sony ericsson expecting the customer to charge the phone while waiting for the replacement of the charger. The new charger costs around 600 Rs. Am I expected to buy a new charger to charge the phone while sony ericsson is taking its own sweet time to replace it?

2. Does sony wants people to purchase only low end phones, cause these chargers are easily avilable with the service center?Whereas chargers like CST-75 are out of stock (and I heard the manager saying that there are people waiting for it for more than 2 months). spent 16K on sony ericsson.. was it a mistake?

3. Why should the customer run around to the head office or to the other service center? Isn't it possible that the service center co-ordinates between themselves so that the customer is not given a run-around?

4. The manager says that I should contact the company. Isn't he the one representing the company? He should be made aware that he is the face of the company.

Within 20days of buying the phone, i had a problem with the camera and instead of replacing the phone they replaced the camera. Again within 15days i hav a major problem with the phone. The phone keeps restarting and also whenever i switch off and switch on my phone all my data on the phone is lost.

The Instrument bought has value attached to it and which is hard earned. I dont have time to run everytime to the sony ericsson to get the problem rectified. The instrument has a fault and it needs to be replaced.

Looking forward for your cooperation,

Thanks & Regards,
Gurpreet
[protected]

Hi,
I have purchased a Sony music system from the Sony authorise shop in Shipra Mall Indirapurum GHAZIBAD on 5 Feb 2007.

On same day when a person comes from Sony does not able to install the music system completely. A promise made by the worker of Sony that he will fixed the defect next day.

When no one visited from Sony even after a week we gone to Sony show room to discuss the matter. They again made the promise that they will send some technician to fix the defect, even then no one visited.

The same process repeats and even after 11 months of purchasing the components of sony no one visited from sony. I had made the complaint more than 10 times about this in Sony but no action has been taken.

I always assume that purchasing a good from Sony means a good customer support but it seems that no body is their to listen the complaint of Customers.

This is my another effort to fix the problem so that I communicate a positive experience of Sony.


Regards
Animesh Kr. Singh
Mob: [protected]