[Resolved]  Sony Ericsson — Service and repairs

sony erriction - k850i — my phone is four time completely not working after purchase last august 2008

sir. we purchase the k850i last august 2008. but i am not satisfide this phone. this time fourth time my phone in your service center. and the phone is complately dead condition. my phone is this time already in your service centre from last 10 days and your service center's executive is not give me conformly time of my handset repairing. this is bed think fos sony. sir please solve my phone's problem immidetly or give me a new handset.

cybershot digi camera — deactivation - reg

I wrongly entered in to it. Immediately Rs. 20 has been deducted from my account. I dont want any free service from you. Pl deactivate immediately My cell No. [protected] Do it fast and immediately.
Thank u
mallika

Sony Ericsson / W550i — Complaint against sony ericcson service centre , Janakpuri

Sir,

With all due respect, I have to say that I am Manesh Nautiyal, a student living in Delhi. I have been using the Sony Ericcson (SE) phone w550i since 12th August 2009 from last few days I am getting problem in my handset so I visited the SE service centre at Janakpuri then I met with following problem..

1. I submitted my handset (W550i) on 15th July 2009 and then i got response from service centre on 31st July (between this time period i regularly called the service centre and customer care).
My problem is the delay in service while according to terms and condition of service 14 days is the maximum time period required for the service.

2. On the day of submission of my phone the estimated cost of repairig my phone was 700 Rs but on 31st July they said your phone is repaired & cost of reapair is 1200 Rs.
My problem is why the service centre or customer care not intimidate me about the repair charges.

3. On 1st August I went to service centre to find my phone not repaired to my satisfaction.

4. On 28th July when I called the Service centre Ms Sarika picked the phone & told me sir your handset will repair within 2 days. After that I asked her to transfer the to her senior (because I want to know the proper reason for delay in service) & ther Mr. Ashish talked to me rudely.

5. From 15th July till now I called 50 times in customer care & 20 times in service centre all giving myself mental tension.

I want my handset to be completely repaired to the earliest within the repair charge of 1200 Rs as mentioned by the service centre.

tel me the address of sony ericssion service center in salem tamilnadu

sony ericsson Z555i phone — phone not repaired properly by service center

sir with due request I puneet chaubey, want to inform you that I had brought a new sony ericson Z555i phone set last month, but after some time, its hand free was not connecting properly, I had submitted the set into its service center Anjul Implex, 523- A opp. axis bank, ambedkar road, ghaziabad, (U.P.), when they returned the phone now it is not charging, F.M. problem and key pad is not working, I had again again submitted the set, the set is there, but they are saying me wait and wait, Sir/ mam, now I am totally disturb, and want to go in the consumer court, please take necessary action, thanking you.

Dr. Puneet Chaubey
2nd E 149, nehru nagar
Ghaziabad, (U.P.).
[protected].

Sony Ericsson Mobile Handset — REGARDING HANSET OF W530i

Dear Sir/Madam,

I was purchased Sony Ericsson handset in Nov 2008, but it should give lots of problem like Hang handset, connector not working properly. I was compliant regarding to your service station but its can't responce.
So please help me in this regards.

Thank and Regards
Abhijit Joshi
Nasik
(m) [protected]

Sony Ericsson — Phone replacement not given

I bought Sony Ericsson R300 Handset six months back, every month it keeps malfunctioning ( Hanging problem, camera problem etc) 7 to 8 times the cell has been given to the company service station, they have also sent my cell to Madras for changing of mother board, it took about 25 days in this process and i received it on 24th june with a new IMEI number, again it started showing problem in less than 3 days for camera and again i submited it for same and now its been month, and i have called them endlessly on customer care (which is not even toll free) where they have put me on hold for half n hour, now they tell me that they will change my Mother board again which will get me my 3rd IMEI number...which i dnt want as i have asked for a complete replacement...as my warrenty will expier soon and this cell will be a liblity on me as for last seven times i have submitted it to the company...NOW I WANT A REPLACEMENT...ITS A TORTURE GOIN EVERY MONTH TO THE SERVICE STATION AND TAKING A LEAVE FROM THE OFFICE TO BE PRESENT THERE...I HAVE ALSO GIVEN FORM ID'S NUMBERS WHICH WE GET WHILE WE SUBMIT OUR CELL AT THE SEVICE STATION...I HAVE PAID THE FULL PRICE ...THEY HAVE CHEATED ME AND ARE EATING MY TIME AND MONEY...PLEASE HELP ME

SonyEricsson Mobile Model K220i — accel cheated me incase of mobile repaire

sir
I bought sonyericsson mobile model i.e K220 i from reputed dealer universel mobil, madurai, within first month i had charging problem, i went to accel(sonyericsson service center, madurai, tamilnadu).They have repair four times with charge for same complaint within a month after the second month they kept my mobil for two month they replied we cannot repair your mobile phone, they suggested me here after don`t buy sony mobile and kindly take delivery.my name is M.GNANASEKARAN living in tamilnadu, madurai-625001 my mobile no is[protected].do the needful

SonyEricsson W910i — Reparation to handset

Sony Ericsson South – Africa-Sales
MTN South Africa –Sales/Repair Department

For Attention: Sony Ericsson – South Africa, Technical Services Manager

Re:Reparation to handset Sony Ericsson w910i; Mr.W.T.Botha- M T N Centre George
Job card Ref GEOSC 1678869 SERIAL NO [protected]

The above-mentioned as well as B E R report refers. (Repair dated 18/05/2009
The handset as mentioned supra was handed in for repairs on the 11/05/2009 at your Centre because of faulty display Problem, Key Flip Problem, On/Off Problem, Phone hang/Freeze Problem.

Your description as per booking receipt described the phone as being in a fine condition.

In the B E R report the client was informed of the defect of the phone (apparently water damages) where allegedly was the cause of the abovementioned problems experience by Ms Botha. The report does not clearly gave on indication which area of the phone were effected by the alleged water damage and no precise estimations as to cost for repair ( if liability from the client) was determent.

Ms Botha dispute the fact that the phone malfunction is caused by liquid damage as she never led the phone fell in water or exposed the phone to any watery surface which now have led to the abovementioned reasons as per report.

You also makes mentioning of repairs that moved to the manufactures requirements which explaining the requirements or referring the handset to the manufacturer opinion as well you also mentioning the manufactures policies with regard to the situation (cause alleged water damaged) without including what the policy is saying.

Your report is very vague and put in dispute for reasons already mentioned. It need to be reemphasized that Ms Botha has the right to reasons why this matter was not taken up with Sony Ericsson – South Africa. She feels that the service was not satisfactory on the part of MTN and place the good name of Sony Ericsson in dispute without acknowledging their opinion or input with regard to reparation or replacement.

The technicians need to give full report of their findings otherwise the matter will be dealt with through litigation a court of law.

For your urgent feedback please

i have purchased Sony Ericsson K810i, i want to store some personnel files, for that i require to lock that folder by giving a password, how can i do that! please suggest me the idea.

Dear Sir,
I bought Sony Ericsson W580I on 15th May. From Sept. it started giving me problem. Customer care at chandigarh changed all the parts of my cell. From Headphone to charger and now also it is submitted to your sony Ericsson Service centre and they are refusing to handle my complaint. I had my all the complaint job cards . Kindly help me please.

Thanks & Regards
Aseem Sharma
[protected]

sony ericsson w890i — mobile hanging

I have purchased the above product at prashanth electrinics 146, MCD market, karol bagh, New delhi and with IMEI NO.[protected] and date of purchase 30-08-08, model no. w890i.
I am holding waranty certificate also . When i took for repair at authorised sevice centre in hyderabad, they are asking bill which i never kept as i thiught warranty certificate will do.
In deed it was painful for me this type of answer from sony erricson authorised service point at hyderabad.Having spent so much on mobile and not even one year it worked properly.

Hi I am Avik..

I have a sony ericsson w200i phone and its under warranty period. For last couple of weeks I am facing problem with my phone’s joystick, not working properly and connectivity problem with computer and charger too and some time its showing memory card rejected..

So I went to the service center Aryan IT Services,
Poddar Court, gate no. 3 2nd floor,
18, Rabindra sarani, Kolkata,
W. Bengal, Kolkata - 70001
[protected]

They lodged my complain on 30th July, 2009 with the above said problems..

Now Today when I called them up (06/09/09) in the morning and providing them with the work code no.. One lady from the other end told me that my phone’s display or liquid is completely damaged. When I asked her how?? She said me to visit the service center and I need to pay them regarding the damaged display within the warranty period.
Also I asked her what about my problems that I had.. she told I need to change my damaged display first.

When I handed the phone to Mr Manaoj who was in the reception over there, its was absolutely Ok and no sign of display problem even I am using it and never faced any problem with my display…

I don’t know what they did with my phone.. Or they want money from me with giving fake things of my display damage, my phone’s warranty is going to expire this month 12/09/09, Rather, If I assume that there is a problem with my display, so they need to replace that free of cost as its under warranty period. Isn’t that so..?

Please help me out regarding this and what should I do know..?

Hi I am Avik..

I have a sony ericsson w200i phone and its under warranty period. For last couple of weeks I am facing problem with my phone’s joystick, not working properly and connectivity problem with computer and charger too and some time its showing memory card rejected..

So I went to the service center Aryan IT Services,
Poddar Court, gate no. 3 2nd floor,
18, Rabindra sarani, Kolkata,
W. Bengal, Kolkata - 70001
[protected]

They lodged my complain on 30th July, 2009 with the above said problems..

Now Today when I called them up (06/09/09) in the morning and providing them with the work code no.. One lady from the other end told me that my phone’s display or liquid is completely damaged. When I asked her how?? She said me to visit the service center and I need to pay them regarding the damaged display within the warranty period.
Also I asked her what about my problems that I had.. she told I need to change my damaged display first.

When I handed the phone to Mr Manaoj who was in the reception over there, its was absolutely Ok and no sign of display problem even I am using it and never faced any problem with my display…

I don’t know what they did with my phone.. Or they want money from me with giving fake things of my display damage, my phone’s warranty is going to expire this month 12/09/09, Rather, If I assume that there is a problem with my display, so they need to replace that free of cost as its under warranty period. Isn’t that so..?

Please help me out regarding this and what should I do know..?

sony ericsson mobile (W595) — Bad service & no delivery of prize.

Hello

This is sameer, I bought a cellphone(sony ericcsion) from mobile store in 26 april 09, at that time they told about a summer scheme in which they will give assured gift & with purchase of this phone i will win assured gift .I also won the prize 2gb mp3 player .before purchasing the phone they told me they will give me prize at the same but when i won the prize they told me after one week you will get the prize but still i didnot recieve any prize till now.
infact they had given me in written .
what should i do
MOBILE STORE ADDRESS
THE MOBILE STORE
G2/G3 MAHAVEER PLAZA VASUNDRA SECTOR 13
CONCERN PERSON -SUNEEL RAINA-[protected]

Sony Ericsson — W 302 WHITE SCREEN

my self in vipin sharma I have purchase sony ericsson Mobile W 302 from hot spot shop at Mayur vihar phase one (archarya Niketan) on 5.07.2009 in Rs. 7400/- after that i go my home and start it on 6.07.2009 but phone is working but after few minutes it will be a white screen come on mobile there is no any display on screen that day is Monday because Monday is mayur vihar market is close so I come in shop Thus day ( 7.07.2009)the sales person check the phone and tell me it is software problem please go to service center. I am surprise one day old phone is created problem and go to sony ericssion service center in Mayur vihar address given by sales person

The Service center (Vaishnavi Services) check the phone and do some repair it and give me phone and tell please check your phone. I check that time phone is ok. After some time the phone is same problem.

I have purchase phone for my hard money but it will give me tension and I come back to Service Center (08.07.2009)and tell him it will same problem. Service Centre Person takes the phone and tells there is problem in phone. Phone to sent in SonyEricsson Factory and repair by Factory and after ten days (18.07.2009) it will come . In Evening Phone is same problem I call the service center they tell to day is centre is closed please come in morning .

Next day Morning (19.07.09) I when submit my phone they tell it will take some time because phone will once again sent to factory it is manufacturing problem. And we will call you when your phone is come from factory. Till Date I have not received my phone. If I call service center they tell me when your phone come our office I will call you, or I call company call Centre they tell me we working on your phone as early as possible I give you your phone but till date I have note received my new phone

Please Give me advice but can I do regarding this case.



Vipin Sharma
32 C OCS APPARTMENT
MAYUR VIHAR PHASE ONE
DELHI

[protected]/[protected]

Sony Ericsson — new phone not working

Dear All,

I have purchased a Song Erricson Mobile Model F305 in feb and it stopped working in april.
As my phone was under grantee period i have given it to to sony erricson service centre and they have returned my phone after 45 days and the same problem is there. they have not corrected the error and returned the phone.

Sony Ericsson / Mobile Phone Model No: F305 — Inferior Quality Product and Bad Customer Service

Hello,

My name is Kaushal Kashyap, I've purchased a Sony Ericsson F305 phone last year. Soon after buying it, it started freezing and hanging all the time. I was not able to attend or make a single call without any hanging or freezing problem. When I tried to get it repaired at Sony Service Center at Janak Puri District Center New Delhi, the staff there was rude and unprofessional. I went there two times and the answer I got at service Center was that you're not on time, the service center is closed, even though I was there after just 5 minutes before closing the center. And when I told them that I'm not happy with their service, they straight away told me to file a suit in Consumer Court. I was shocked to see their behavior. I'm fed up with this phones quality and hanging problem. Please help me.

Thanks and Regards

Kaushal Kashyap

i got SE W595 but some stole my mobile. i have imei no. plz tell me weather i can get my mobile back? plz help me its very important mobile for me... hope i get ur positive response from ur side

Hi i would like to know where can i find the Sony Ericsson center in Dubai... Urgent please