[Resolved]  Sony Ericsson — Service and repairs

SONY ERICSSON HANDSET K810i

I purchased the above handset from Mobile King, Penta Menaka, Marine Drive, Kochi-682031 on 01.03.2008.

The set became completely out of service on 29.04.2008 and I was directed by the dealer to contact the service centre. Accordingly I gave my handset to Messrs. Accel Frontline Limited, Opp. Veekshanam Press.

The set was delivered back to me on 23.05.2008 saying that the board has been replaced and asked me to check up. Since I did not have my sim card with me, I tried to check the handset in the evening at home. The set is having the problem of becoming off and on, which was the original complaint.

When I contacted the supplier, he informed that he cannot exchange with another set. In the meanwhile, I will be contacting your service centre once again. In case I fail to get a brand new set as free replacement, I will be forced to take suitable remedial actions. This is for your advance information.

Yours faithfully,
Madhu Sethumadhavan
"Madhavam" South Eroor
Tripunithura-682306 Kerala
Tel:[protected]

Hello madam/sir,
I brought a SONY ERICSSON HANDSET K750i dec. 2007, after some time, handset battery back up is down because their key pad lights glowing all time even the phone is turn off.
Then i give my phone to care center at bhiwani, care center personel Mr. kuldeep returend my phone after 15 days, i received my phone to think that it is ok now. but when i checked my phone at home after pushing battery inside, the same problem is occured, after few days i again deposited my phone at care center[protected], This time, He(KULDEEP) told me that your phone is send to Delhi for repair and returend after 7 days, i agree with this .
But after 7 days, He told me, please wait for 1 week more b'cos spareparts are not available.and after 10 days he returend my phone with outer body changed(with full scrached body), then i refused to accept my phone with this condition.
then he told that the the body is same and refused to change, But in actual the body is changed, and not mached with my battery cover.
I am still waiting for my phone,
So please help me, What can i do in this situation?

sony ericcson k750i — not reponding properly

suddenly my mobile became dead. so i have given to a service center in vijeex system, vellore, tamilnadu, india.
It was given on 3/6/08 still they are not responding us.

Please take an action on that

sony ericsson w850i — want a replacement

hi,
i bought this cell on feb 2008. within one month or so i started facing problems like certain buttons lik space button not working cracks in few buttons.
worst thing of all is tat iam unable to attend calls at times as the answer key stops working.I went to the trivandrum service center they repaired the space buton but stil the problem persists. They said to use the cell without the memory card and see if the mobile gets stuck or that answer key problem key still cuming up. i hav been using the cell for a week now without card and stil problem continues.
now worst thing is tat the entire cell gets off suddenly.
iam fedup of goin to service center as iam working i hardly get time to go to service center.i kindly request you to kindly replace my set asap.
my contact no is [protected]

hi friends i have a sony ericsson w7ooi phone when insert the memory card it was switch offing auto matically so please solve my problem ok bye thank you

i bought a sony ericsson w580i phone from "The mobile store" in palarivattom, cochin, kerala on05/11/2007 with imei no [protected] and last saturday ie on 7th of june 2008 after noon i saw that the display screen was showing some fluctuations and it was increasing which later on covered the full display, i went to the store where i purchased it and thier advice was to take it to the sony authorised service centre coz it was just a software problem and could be rectified.later on monday when i took it to the service people they told that the display screen liquid was leaked and it was corroded which can be rectified by repalcing the screen panel and it doesnt comes under warranty and a amount of Rs 2000/- likely has to be paid, and the service centre guys doesnt have an idea of what are the chances of this corrossion(as per them the handset has to be fallen down or water should enter the dispaly)which both of the things has not happened.i request SONY ERICSSON authorities to kindly look in to the matter and provide me a solution as early as possible or any legal action should be taken.

dear vodafonite,
I couldnt able to send an sms since couple of days.. "message sending failed" has been displaying every time i send the sms.. i phoned to customer care executive but their promise of rectifying with in 24hours has not been kept. kindly do the needful.
thankyou,
archana

Sonyindia / Colur Television — Manufacturing defect

To,

Customer Service Head,

Sony India Ltd.



Subject- Reference- Request no 2979175(date-19 May’08)- Colour TV



I would like to bring to your immediate attention that this is one of the worst service experience I have had as customer by known company like sony, it really a very sorry picture that even calling 15-20 times your service center digital rainbow and even your North head office Mathura road my problem has not been resolved of some kind of manufacturing defect in My TV,



Please see if my problem is not immediately resolved I would be forced to take media & legal course of action, I as customer who has been using sony products for long had worst experience ever with first time service request at Sony.



Pained customers of yours,

Pranay Chadha

[protected]

I have the same problem i have taken w 810 i and facing same problem. I am from chennai i have been waiting for there response, but no response from there side.

with reference, my mobile sony w550i (imei[protected]
has been stolen from my house . What is the way or procedure to find my mobile.

Sony Ericsson — sms blocked

Dear Vodafonite, Iam George my ph no is [protected]. i couldnt able to send the sms since one week. Iam sick of phoning to the customer care. Every time i call, they promise to sort out the problem in 24hrs but none of them has kept. please do the needful.
thanks,
george.

Sir
My Sony Ericsson mobile has not charging, my model no.:- K510i. So, plz. suugest me & give sevice centra no. in Mumbai.

Thanks & Regards

Manish Kumar
[protected]
Mumbai

Sony Ericsson — bad customer service from bhiwani

i[censored] can call me at this no. [protected] i will tell the problems that how bad service of bhiwani care centre. plz call me this no.

From,
Mr. Vikalp Gupta
B-123, Gujranwala Town, Part -1,
Opposite to Model town-2nd,
Delhi -110009
New Delhi, India
Telephone no. +91-[protected]

To,
Sony Erricson,
India.

Subject : Please help me to track & find my lost mobile handset

Dear Sir,

I am regular user of Idea Cellular and has been using the phone [protected] since last 2 years. On dated 17/06/2008, my
mobile was stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

The importance of the data stored on the video clips is that I am having some important records and passwords in that mobile. The details of the mobile are as under :

- Make - Sony Erricson
- Model - W810i
- Make - October 2007
- IMEI No.[protected]
-Purchased at
Hot Spot
Cannaught Place,
New Delhi



Thanking you,
Yours sincerely,
(Vikalp Gupta)

Sony Ericsson — submit my set at mritsar care centre

dear sir
i submit my sony ericsson set at amritsar care centre on 27 may 2007 but till date on 24-06-07. i did not got my cell. whenever i make them call for my cell. they always give me same respone and always said to me that i should contact them after one week. plz help me and solve my problem.
thanking you

Sir
More than 14 month over i have purchased sony erission model w830i.Suddenly i have face problem automatically its getting on and off .I took to sony erisson certified services centre .Address is ascentel .1023 Dr Rajkumar Road Near Planet Honda showroom .4Th Block Rajijnagar Ph no [protected].They told me software problem so i gave them for servicing .They took almost 1 month, Once in a week i used to check with them they used to tell me its gone at headoffice for servicing.One day suddenly they gave my mobile saying that it cannot be repaire.And i found the mobile condition with battery changes, camera flash light remove, even slider at keypad and display side changes.It was really my bad experience with sony erission service centre people.So please do needfull as soon as posssible .Otherwise i am going to flash these situation in news paper and news channel and even to Police IGP OF BANGALORE whom i know through one of my staff .Please do the needfull as early as possible.
In my life very bad experience with sony Erission certified services centre .We can believe what what component of mobile they are changing. I in my life never Buy sony erission set and also spread these messages to all my frnd not buy the sony Erission Set They all are cheater.

hie...my fon is not running the application of music mate n the guitar learning software which were inbuilt in the phone.
sometimes it gets swiched off automatically.could u plz help me ???

Sony Ericsson — No details of my handset given for repair

Sir,
I handed over my cell phone for Joy Stick and System Connector related problem, which is in warranty period to the Sony Ericsson Service Center Cariano Telecom(4/1 Roop Nagar, Delhi 110007) on 19 the June 2008 for which the Complaint ID :SES08CT113439 .I also spoke in their customer support centre (no :[protected], the reference ID of which is SE431-7617 .They asked me to wait for one day but it has still not been handed back to me .And I have no clue of where my Handset is and in what condition will I be given it back.
Thank You

i purchased W830i last year and within 8months it started showing problem with its Bluetooth &
camera. It gets hang while playing videos. i submitted phone to service center M/s RT Outsourcing ltd Faridabad 2months back and till now i haven't get it back. very poor response from their side.They have sent the phone to the company and as per them it is under processing. I can't understand does it take so much time to repair a phone. SONY is a giant name and i didn't expect this type of service from them. If they will continue behaving like this to customer complaint soon they will be out of market as in the present scenario customer wants the quick response to their complaints.
One thing is sure that i will never ever suggest anyone to buy SONY Ericsson mobile phones.

Can anybody give the number of the Head Customercare for North region of SonyEricsson