[Resolved]  Sony Ericsson — cell phone

Dear Sir,
This is in regard to the pathetice service by one of Sony ericsson service center ACCEL FRONT LINE LIMITED, Valluvar kottam high Road, Chennai, Tamil Nadu. And the problems I am facing since one and half month with them.

To begin with the series of the incidents I have bought Sony Ericcson Mobile series no W580i on 26/12/07.In the month of April, there was some problem with the camera as whenever it is on the phone was hunging. I have approached one of Sony Ericsson service center (ACCEL FRONT LINE LIMITED located in Chennai) on 07/04/08 to get the problem rectified, I handed over the mobile to them and they have asked me to call after 02 working days. When I have called after two days, i was told that they have dismantled the mobile and discovered that the problem is with mother board. Please explain me one thing If the problem was with motherboard how would the other applications work and only camera does not work. However, the staff in servicing center informed me that they have to order the spare part and after 4 or 5 working days they would get the mobile repaired. When I have seen the mobile I have asked them for a replacement as the nmobile has warranty. The Manager Mr D. L. Siva kumar asked me to call the call center[protected] for the replacement as they would only action on their instructions.
On 18/04/08 I spoke to Mr. Nishant form the call center and he taken the complaint and and he given me the Case no 6412. He told me that they will discuss with servicing center people about the complaint and call back within 72 working hrs. After that no one called me so my self I called again to call center after 72 working hrs. And I talk to Mr. Rajiv He informed me that the spare part has to come we are waiting for that and it will take another 5 or 6 days. Again I called after 5days and I talk to Mr. Amith I explained everything to him he told me sorry for the problem
Sir give me 48 working hrs. We will solve your problem. Again the same thing no one called me so my self I called to call center this time I spoken again to Mr. Nishant and he told sorry I cant remember you I given my case no 6412 than he told sorry sir still we are waiting for the spare part. I got angry and I shouted I got the mobile 3 months back no physical damage is there but the camera is hanging and servicing center people told the mother board has to change and for that you are taking more than 20 days and you are telling still it will take some days to get the part, with out my mistake mobile got big problem so I need a replacement and he told sorry sir whatever problem it is we will solve it we cant give replacement any way with in 4 or 5 days we will solve your problem. An is already sent to the service center and If I am still not satisfied I would be given replacement.
on 05/05/08 I called to servicing center and those people told your mobile got ready you can get it and I went to servicing center they kept me waited for one hour and Mr. D. L. Siva Kumar manager of the servicing center told sorry sir your mobile problem didn’t got solved the part what we got from head office is not rectifying the problem again the was camera hanging. So we will get back to you with in two days I ask them you taken one month and now you are telling the same problem. I don’t want that mobile I want a new one. Sorry we cant give new one what ever time it may take we can give you repaired one. I placed a new complaint on your mobile the call id was SFI-SE-519048 and I placed a request for the sony for the spare part and the request
id was SES[protected]M we cant do any thing up to getting the spare part if you have any problem you just call to call center and ask them new mobile if you force them they will give you new mobile. Immediately I called to call center and those people told sir your mabile got ready and your case got closed no 28/04/08, you can get your mobile sir. Than I shouted on that executive that now I went to service center those people telling its not rectified you are telling tis already ready than he told same answer is it sir than I will note the complaint and will doscuss with servicing center people and call you back with in 72 working hours. After 4 days also I didn’t get any call my self I called on 12/05/08 to call center I talked to Miss Nishitha and I explained the whole thing to her sorry sir we didn’t discuss with servicing centre people we will talk to them and with in 48 working hrs.we will call back to you. After finishing the call I called to cervive centre and talk to Mr. D. L. Siva Kumar, he told today morning only we got a mail about your case from head office I send them that it cant solved so costumer asking new mobile so with in two days you will get replacement.
Call center people are telling still we have to talk with service centre people and the service centre Manager telling that I already sent request for the replacement at the same time how many years it will take to reach a e-mail from Chennai to head office. After two days 15/05/08 I called to Mr. D. L. Siva Kumar he told from head office they dispatched the replacement and you will get new mobile on Saturday means on 17/05/08. and today also they are teling same thing to wait for some time

Vexed up with every thing I would take this matter to Media and file a case against the concerned then the reply was to do as per my wish.Being in serive industry how can the staff be so irresponsible and illmannered. There is no one to respond the call nor to take initiative and resolve the issue.
In this regard I want to make it clear if the same is not resolved in 02days, I have to take up this issue to media( I am a News Editor in Sun TV Net work ), and file a case against the concerned parties in consumer foru.
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Aug 14, 2020
Complaint marked as Resolved 
 
103 Comments

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Hello,
sir/Madam

I am using sony ericsson j230i model and i want to use internet in my laptop but i am not able to use this becoz i am not well aware about this that how to get pc suite and drivers please tell me whole process from where i can get this all, i have to use net as soon as it is possible...


I am from Pune, Maharashtra...

Waiting for your kind response...BY MAIL..

[protected]@gmail.com
My phone k800i has been displaying : stop charging, stop conecting to pc and stop using your phone and contact sony ericsson customer line.No one in Nigeria. Please help.
I'm not getting my cell back from the Service center Lucknow.
It has been 21 days since i have submitted my phone because of connector problem.
Please help to get my phone back.
I compounded my problems by some time hanging. mobile. I gave the mobile for repair on 29/10/2009 at Accel repair (nanjappa road coimbatore, ) and my problems with Accel started. I never heard from them. Whenever I call, they do not attend the phone, if in case they attend they will give irresponsible answers. One final day on 1/11/2008 they agreed to return my mobile back with doing the repair. When I went to collect the phone, I was asked to come the next day and then the next day. Everytime, they made me to wait for atleast an hour before giving a negative reply. Poor customer support. They need to be penalised. I really cried for getting my mobile back (without getting it serviced). always say under repeir
"serous error, stop charging your mobile, contact to sony ericsson call center"
Why this error comes, what is call center number? This is second time i face problem with sony mobile.Stop purchasing this comp[any mobile.
Hi,
Someone has stolen my cell on 30 Nov 2009 and I am wondering for help to block the handset so that it would be useless for an theft.
I have IMEI number, original bill and Police complaint copy with me.
I went to Sony Authorized service (R.T. OUTSOURCING Services Ltd JHASHI RANI CHWOK, 14, 15, @nd FLoor, Sanskrutik Sankul NAGPUR MAHARASTRA INDIA) center they suggested this is not possible and even their reply/feedback was iterating. In short these guys are not helpful and could not help out the customer

Kindly help me out either to block the handset or to trace the handset

Model Sony Erricson W810i
IMEI Number[protected]
Niraj Lavankar | Software Engineer | Persistent Systems Ltd
[protected]@persistent.co.in | Cell: +91 [protected] | Tel: +[protected]
dear sir,
i purchased sony ericsson G502 on[protected] at chennai triplicane poorviga mobiles. past 6 months my mobile was repaired in 2 times (hanging and other repairs). first time i bring my mobile to the service centre they said software problem.second time my mobile was hanging once again i went to the service centre, they said my mobile phone board was problem so we take one week for solve the problem. so how many times i instal my personal storeges in my moble. hence i affected in officialy because i dnt conduct any one in my official dealings. my mobile phone warranty and garrantee period was not exceeded so pls take necessary action immediately. u dnt take any necessary action within two days i will surely meet u the consumer court very soon.

mobile phone model: G502
IMEI No.[protected]
Conduct e-mail ID: [protected]@gmail.com
Conduct No: [protected] and [protected]
i had brought a sony ericsson w350i mobile but this time mobile phone not switched on i face lot of problem please give me solution my email id [protected]@rediffmail, com as soon as possibale my contact number is [protected]
i have w810i from dubai.from 1st december 2009, my IMEI is invalid and my phone is enactive, so please help where i contact and where i have to go.
thanks
[protected]
I have received a sms to day that YOUR CELL NUMBER HAS WON 500.00/=POUNDS IN THE ONGOING SONY ERICSSON PROMO REFF NO. VW8506. SEND EMAIL TO [protected]@UKSONYERICSSON.CO.UK TEL [protected].

PLEASE WHAT WE CAN DO FOR THIS???

AJITH MENON
Hi,
I receive this email message :
Congratulations, we the staffs of SONY ERICSSON congratulate you as one of the lucky winners on this year SONY ERICSSON MOBILE REWARD SCHEME. Your mobile number has been selected at random by our computer system of networking and has won for you the sum of £500, 000.00 GBP (Five Hundred Thousand Great British Pounds) and all information concerning the facilitation of your claims have been properly verified..

Is this a fake or real?
Thank you
i have sony erisson m600i phone .when i charging battres does not work properly the screen glowing blank. i thing the os are correpted but i dont know how to flash the os please explain how to recover the phone
hi..
i have sony ericsson j105i which is 3g capable.
i want use GPRS in it and i'm not able to do so since i dont have settings for the connection. i'm using BSNL connection whos customer service man says they have not yet received settings for the phone j105i. what is this means?am i bluffed? why the hell i'm not able to use gprs in my phone? find a solution for me.
am using Sony Ericsson spiro w100i phone and have an airtel connection.
I need to access web on my pc via my handset please guide.
The email id of Global president of SE Bert Nordberg, India head of marketing Anurag Kontu, Director Sales Marketing and Services Pawan Chadha are : bert.[protected]@sonyericsson.com, pawan.[protected]@sonyericsson.com, anurag.[protected]@sonyericsson.com. Details of customer relation head who sits in Gurgaon is :Jatinder Sachdev Repair and Operations Manager CS India.Head of escalations for north region is Jyoti and her id is jyothi.[protected]@intarvo.com"
RESPECTED, I AM MANDEEP GILL FROM DELHI, brought SONY ERICSSON XPERIA x10i from ENGLAND IN THE MONTH OF MAY 2010. ON 10 FEB 2011 MY PHONE STOPPED TO CHARGE THE BATTERY.WHEN I VISIT SONY SERVICE CENTER AT NOIDA SEC-18, THEY SUBMIT MY PHONE WITH COST OF 100 RS. I AM HAVING MY BILL BUT THEY SAID THAT MY PHONE IS FROM ENGLAND AND THEY DON'T HAVE INTERNATIONAL WARRANTY.ON THE NEXT DAY THEY AGAIN CALL ME ON MY NUMBER [protected], THAT MY PHONE WILL NOT REPAIR IN INDIA, ITS BATTERY FLUID AND MMC AND NOT SURITY FOR DATA AND W/O BACK COVER. PLZ TELL ME MY PHONE IS SONY ERICSSON AND SONY ERICSSON HAD BRANCHES IN MANY COUNTRIES THEN WHY MY PHONE WILL NOT REPLACED BCOZ I AM HAVING BILL IN WARRANTY PERIOD. GUIDE ME WHAT COULD I DO?
hello sir, my Sony Ericson mobile model is f305. there is no PC this model i want connect with my system internet please tell me which PC suite are suitable for my mobile.
my handset is sonyericson w20.my problem is i didnt view my orkut viewfullsite.pls help me

speaker is not working in my mobile

service center mobile diya tha but service center wale theek nhi kiya wo maana kar diye ab ap btau mai kya karo tell me

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