[Resolved]  Sony Ericsson Mobile — Service center services

Dear sir/madam,

i had purchased a sony ericsson W850i mobile set (IMEI: [protected]) from Mobile Store in Jabalpur (India) on 16 Jun 2008 on cash payment. on 18 Jul 2008 all of a sudden the display of the set went faulty and nothing was visible on display within a couple of minutes and phone stopped working altogether.

i contacted the vendor and they directed me to Sony Ericsson authorised repairers "IT Solutions" at Jabalpur. the shop was closed on 19 and again on 20 Jul 2008. i deposited the set on 21 Jul 2008 and i was told that the set had a manufacturing defect and that i would get the set back after repair on 28 Jul 2008.

But on 28 Jul, i was told that it would get a day more. on contacting on 29 Jul, a am told that it might take a couple of days more.

sir, i have already lost contact with all important persons for last more then 10 days now and don't know how much more time will it take. i tried to find out procedure of making a complaint from their dealer, but they refused to entertain.

i want to make an official complaint to them through you about the quality of their product and lackadaisical attitude of their staff. the present one was the second sony ericsson set that i bought. but now my faith in the company is shaken.

please forward my formal complaint and get a redressal for my grievances. i don’t care if the set is taken back and i am refunded my money so that i buy mobile set of any other reliable company.

my mobile number is [protected]

my mail id sappy.[protected]@yahoo.co.in
yours sincerely

s k sharma
Jabalpur
(M.P.)
India

i had purchased sony W910i but within 02 months it displayed has gone.

pl. give list of service centre nearby dadar & andheri area (mumbai).

Dear Sir,

I have bought a New mobile K790i on your authorised dealer Poorvika on last week . I have a problem in memory card inserter When i inserted my 1 gb M2 Memory card the following message displays (MEMORY STICK NOT INSRETED) Pls inform me for further proceedings.Thanks.

Someshwaran.D
Kanchipuram

Dear Sir,

i have taken sony ericsson mobile w800i a year and half ago, 2 months back the problem in cell phone occured with mic that my voice cant be listen by the caller only i can listen to callers voice and second problem was software got lost.
i had given this to your ghatkopar(W) authorised center, due to it was out of warranty peroid i had to pay Rs.1150. the executive had askd me to come after 10 days, upto here its ok. coming back after 10 days i got my cell back but with in one day that problem started again. i gave them back my cell saying the problem hasent sorted out yet, they asked me to come after 2 days again after 2 days they told me it will take 10 more days. this thing happen 3 times. its been more than 40 days and i dint got my cell phone yet.
so my request to you is please kindly look into the matter and give me favourible reply.
my mobile no is[protected]
my email id is [protected]@yahoo.co.in
siddhesh wadkar

sir, loss my phone sony ericsson w580i

imei[protected]

sonyericsson — problem in handset:-display problem,display filikers,sometime white display problem,can not charge,automatic switch off mobile.

dear sir,
i have purchased a sony ericssion model no.k550i on 13/05/2008.now there is some problem with my handset.
and i give my handset to sony ericsson service station(accel frontline ltd.)zone-2 m.p.nagar, bhopal.(m.p) on 11/08/2008
and they told me that it take 1 week for repair of your handset.
but today on 29/08/2008 they are saying that it may take 1 more week for repairing the handset.
kindly do the needful.
problem in handset:-display problem, display filikers, sometime white display problem, can not charge, automatic switch off mobile.
call id no.:-BHP-SE.648701-CP
Toll free complaint no.:-SE[protected]

dear sir,
i have purchased a sony ericssion model no.k550i on 13/05/2008.now there is some problem with my handset.
and i give my handset to sony ericsson service station(accel frontline ltd.)zone-2 m.p.nagar, bhopal.(m.p) on 11/08/2008
and they told me that it take 1 week for repair of your handset.
but today on 29/08/2008 they are saying that it may take 1 more week for repairing the handset.
kindly do the needful.
problem in handset:-display problem, display filikers, sometime white display problem, can not charge, automatic switch off mobile.
call id no.:-BHP-SE.648701-CP
Toll free complaint no.:-SE[protected].


Thanks with Regards
Vikram shrivastava
[protected]

U NEED NOT TO PAY ANY AMOUNT FOR THAT SET IF IT IS IN WARRANTY PERIOD.

Dear sir,
I have purchased Z555i Sony Erricson Mobile from Subiksha Mobile shop, Kalyan Its hanging many times & now its completed dead.pls give the contact no from Andheri west .

Sony Ericsson-W850i model mobile — Mobile is not working

Dear Sir,
We have purchased a moble of above model since 6 months back, but during six months it had been repaired 6times and till now it is not working. In every time authoriesd repair centre located at Lajpat Nagar, Delhi saying PCB has been changed and there will be no problem occur.but still problem is persiting and they are not giving me new mobile. Please do the needful actin.

I require full housing of w810 i

I have purchased w-700 i about year back. In last 6 months I have changed my charged two times because of some battery charging problems. Even after talking with my friends, they have also confirmed the same.

I am very upset and frustrated with the handset charging problem. Henceforth I will make sure that non of my family member will buy soni handset.

Three months back I purchased sony erission W910i. camera is not working now. Please let met know the service centres in Chennai to get my phone repaired


Gokilabalasubramanian

Dear Sir,

i have taken sony ericsson mobile W910I a 4 MONTH ago(01.05.08), imei no-[protected] 2 months back there were problem in walkman games n application AND CONNECTOR.ihad given at your service centre at fortune mobiles faridabad, after 20 days i got back, as it is, after that on 02.09.08 i given it again (CASE ID-SE[protected] but till date there is no response.my phone is an under guarantee please replace it against new one, i really fed up, with your services such as reputed company like sony .please forward my formal complaint and get a redressal for my grievances. i don’t care if the set is taken back and i am refunded my money so that i buy mobile set of any other reliable company. myphone no is[protected]-[protected].this is my last notice to you if the action not taken within 2 days i will go to consumer court.

AKASH KUSH

Sub: My mobile set details are as follows:
IMEI No: [protected]
Model: w910i
Complaint lodged at: Fortune Mobiles, shop no. B-387, Faridabad, vide Case ID[protected].

It is a matter great regret that inspite of innummerable calls and complaints for the last four month, ever since the purchase of the set, the problem of my mobile set has not been sorted out. If such is the sorry state of affairs with a company of your repute, how can small players be blamed.

Our last complaint no. in your complaint center is - SE773-3819 regarding problem 0601-can't charge: walkman, games n application, connector.

We have been following up with the complaint center for the last many months now and still have'nt got any response.

We have once again lodged a complaint using the same job card. This is the last complaint with your service center, in case our problem is not attended and rectified this time, we will be forced to call on the consumer court.

Thanks & Regards
Girish Sharma - M: [protected]

Sony Ericsson Z555 — Mobile is faulty and stopped working completely

We bought Mobile Z555 model on 1 June 2008 (EMEI:[protected]) from The
Mobile Store, Hirnandani, Powai, Mumbai - 400 076. The mobile was not functioning properly since begining, finally it stopped completely working and become dead. We took it to service centre at DM Telesystems, Ghatkopar, Mumbai on 26 July 08 (SE08-A[protected], he said PCB is completely gone and would take 10-12 days. We called to call centre and send request to replace it and again called on 30 July 08. The Call centre executives straighaway refused to give replacement saying, their policy is not to replace mobiles. I have sent e-mail to support centre, but no response. I am surprised how company's like Sony Ericsson do not replace faulty mobile handsets.

Hi Guys,

I took the new W200i Sony Ericsson, on 12th Oct 2008, next when I am trying to Charge, it not at all charging, and it is getting become hot.When I Reached the service center, they are telling that...you need to replace the PCB(mother board) that will take again 15-20 days he says. I agree with this, but PCB is an Heart of the mobile, if that is lost then, what gauranty that will work fine for longer period.
I would like to Replace the Hand set itself, but the Shop person is not agreeing for that.
Can anybody help me out in this?


Thanks in advance...!


Regards,
~Veeru

sir i have a serious complain about your service center from last 30 days i am facing couple of problems with the hand set but the service station workers are telling me that they don't have the parts available with them, my w610i keypad foil is not working.center button and cancel button also.

i have w830i and its keys of menu, call and navigation are not working. pls sent address of sony ericcson service centre in mumbai.

My brother bought a new sony erricson k850i phone 5 month back from UK.Now my phone is not giving display.I showed it to sony erricson authorised dealer Allied Info Tel here in dehradun, Uttrakhand, India.He is telling that the main board of the mobile is faulty and it will cost me 75% of the total cost(that will come arround Rs15000/-).Also he is telling that i cannot avail warranty since it is purchased from UK and not from India.If this is quality of phone as well as service then i will never recommend any body to buy sony erricson product.
Thanks
sudeep