Sony India Complaints & Reviews

I had submitted approximately 6 months old Sony Yari (U100i) phone for service after its keypad started giving problems to the nearest Sony ericsson certified service center: RT Outsourcing Nehru Place New Delhi on 28th June 2010.
I was told that tentatively my phone will be ready in 2-5 days time by the service personal at MobileTech. It has now been 23 days and I have been informed it may take one week more. I have called the customer care of Sony Ericsson ([protected] and [protected]) on three ocassion's and each time was falsely promised that the phone would be ready by next week.
Numerous of my mails to the customer care ('questions.[protected]@support.sonyericsson.com') have received no attention from the company.

I have also noticed that similar is the case with other Yari (U100i) phones the company manufactures.
Can anything be done to make the company take notice of the inconveniences it is causing its customers?
Please suggest/ assist.

My complaint record with the company:
Phone: Yari (U100i)
Work Order number: SE310NPL12301
Complain ID: 87697310
Service center number: [protected] and [protected]

I bought Sony ericsson T715 mobile on 14th June, 2010 from Sony’s
authorized Showroom,(JLK Enterprises, CS-217,DT City Centre, DLF City,
M G Road, Gurgaon.PH[protected]. Mr. Rawat was the store incharge.

As soon as I started using it I started facing from problem in my set.
The voice started melting after 4-5 minutes, whether it’s the incoming
voice or the outgoing voice and also the memory card started giving
problem. It wasn’t storing any data.

Next day on 15th June, 2010 I went to Mr. Rawat and told him about the problem I was facing. But to my surprise he gave me a shocking answer saying I sold the phone, now if you are facing some problem, its your headache and when I told him that he has to take an action he gave me a vague answer saying I can't do anything about it as my salesman is on leave, so you come tomorrow.

I went to the store again on 16th June, 2010. This time Mr. Rawat
asked me to go the Service center and said that the problem I was
facing was a very small problem and would be solved easily at the
service center. I told him that I am not going to the service center
as I had bought the mobile a day back and I told him that either you
replace the set or get it repaired.

He said I can’t leave the store and started making stories. Then he
asked me to leave the set and told me that he’ll go to the service
center in 2-3 days whenever he gets time. I was shocked to hear his
answer.

I took my phone and went to the service center situated at 114,DLF
Central Arcade, DLF City-2, Mehrauli Gurgaon Road, Gurgaon.ph
no.[protected].


To my surprise the service center people were one step ahead, when I
was standing at the reception at 8:30 in the night, they switched off
the lights, then when I told them about the problem I was facing, they
said may be because of too much of construction happening in Gurgaon,

I would have been facing network problem, I clearly told them that the
voice starts melting not cracking and that too after few minutes of
talk. Then they took it and just upgraded the software and said that
it would be fine.

I went back and started using the set, but was still facing the same problem.

Then I went back to the service center and told them that It is still
not working properly. Then finally they took my cell and said that
they’ll send it to their Head Office in Chennai and it will take 10
days to come back.
The WORK ORDER no was SE310MPH10744.

When after 10 days my mobile didn’t come back I asked what is the
matter and they gave me the customer care no.[protected] and asked to me to talk to them.

I called the customer care no. and explained them the whole story.
They filled my complaint and gave me this COMPLAINT NO. 87741515.

Few days later the customer care people asked me to mail and file my
complaint again and I mailed the whole story on
questions.[protected]@support.sonyericsson.com

After a couple of day they called me on Sunday 4th June, 2010
referring my complaint. Then after two days I got a message from this
no.[protected].

And finally after 20 days I got my phone back that too in that same
condition. I went to Mr. Rawat again and told him the whole story, to
which he said I can't replace the set, its been a month and you should
have come back to me when it was taking too much time to get repaired.

After all this Mr. Rawat the store inchargeamde me talk to the Amit Bose some Sony head for north India who asked me to send him a mail explaining my problem. I did that and then Mr. Rawat said they had got a response and I need to submit the phone at the service center again.

I went to the serivice center again and this time they chaekced the phone and said there is no problem in the phone ana dgave it back to me. I told them the problem comes after using it for some time. They said we can't see any problem hence thya can't do anything about it.
On top of this Mr. Rawat told me that now the phone is fine and the matter is closed.

This is the kind of response a customer gets at the authorised Sony
showroom and Service center. I am very upset now and want a strict action to be taken and my phone to be replaced.

I request you to look into th matter and halp me.

Nidhi Mutreja
91-[protected]

I , JK Kaul, had purchased LCD 32" ( Sony Bravia) model KLV-32S550A IN5 from M/s AARCO ELECTRONICS (Sony Center) - Lajpat Ngr.- Delhi on 17th Oct'09 . Unfortunately it got out of order (Video Failure) on 8th July'10 & a complaint was booked with same daeler same day under Complaint ID 5582968
with an assurance from dealer that it will be rectified within 48 Hrs. But after 3 days when no Service Engr. turned up for repairs, I called back to dealer who in turn gave me contact no. of Sony Authorised Service Centre (M/S A.P.Network Sevices - New Rajdhani Enclave - Delhi) . After various attempts of contacting Service Centre we were fially sent Service Engr. on 11th Jul'10 who confirmed that the Panel of the LCD has gone out of order& it will have to be imported from Singapore which will take one week's time. After one week when we contacted Service Centre they had no idea about the delivery time of the reqiured part from Singapore. The only reply was that "we will inform you when it will be received" As the complaint still remains un-resolved for indinite time. Pls intervene & support.

Work Order # SE310ABH11817 followed by Complaint ID - 8781177
Adding to it, now, within 2 months of purchase the Touch Screen of X2 failed, my handset is with SE service since 7th July with assurance that it will be fixed within 2-3 days (unending till now). But, leave apart repairing of handset, Sony Ericsson is not providing the repairs nor giving any feedback neither escalating my complaint registerd with it.

Its Support Center is rather acting as a barrier as it is neither providing me any solution nor allowing me beyond so that I can speak to responsible authority in the company.

Please Help!

RESPECTED SIR/MADAM

I PURCHASED A SONY ERICSSON HANDSET (MODEL NO.: G900; IMEI: [protected]) ON 25TH DECEMBER, 2009 FROM HOTSPOT RETAIL SHOP WHICH IS SITUATED IN PITAM PURA , FOR RS. 10700.
FROM THE VERY FIRST WEEK I STARTED FACING SOME PROBLEMS LIKE SLOW PROCESSING, HANGING AND SOMETIMES TOUCH SCREEN NOT WORKING ETC.
I WENT TO THE SONY ERICSSON SERVICE CENTER AND COMPLAINED ABOUT THE SAME.
THEY TOLD ME THAT THERE IS SOME SOFTWARE PROBLEM AND IT WOULD BE FIXED BY UPDATING THE SOFTWARE AND THEY UPDATED THE SOFTWARE.
FOR FIRST FEW DAYS AFTER THE UPDATION, HANDSET WORKED FINE BUT IT AGAIN STARTED SHOWING THE SAME PROBLEMS.
I VISITED THE SERVICE CENTER AGAIN AND AGAIN THEY UPDATED THE SOFTWARE.
THIS EXERCISE CONTINUED TILL MAY AND BY MAY I VISITED THE SERVICE CENTER FOR 7 TO 8 TIMES FOR THE SAME PROBLEMS BUT I DID NOT GET ANY CONFIRMED SOLUTION.
THEN IN JUNE 2ND WEEK I WENT AGAIN TO SONY ERICSSON SERVICE CENTER (NAMED VAISHNAVI SERVICES ROHINI) AND I ASKED THEM TO SEND MY HANDSET TO THE COMPANY FOR REPAIRS. THEY TOOK MY HANDSET AND ASKED TO TO COME AFTER A WEEK TO COLLECT IT.
(WORK ORDER NO.: SE310VSR11274)
AFTER A WEEK I COLLECTED MY HANDSET AND I WAS TOLD BY THE PEOPLE AT SERVICE CENTER THAT HANDSET HAS BEEN REPAIRED AND TOUCH AND DISPLAY PANEL HAS BEEN CHANGED THOUGH I DID NOT FIND THEM CHANGED, RATHER I FOUND SOME SCRATCH LIKE MARKS ON INNER SIDE OF SCREEN AND TOUCH ALSO DID NOT WORK PROPERLY.
ON COMPLAINING , I WAS TOLD TO USE IT FOR A WEEK AND THEN TO SUBMIT IT AGAIN.
I DID THE SAME, AND AGAIN SUBMITTED IT ON 26TH JUNE, 2010.
(2ND WORK ORDER NO.: SE310VSR11454)
I RECIEVED MY HANDSET ON 8TH JULY,2010 AND DID NOT FOUND IT REPAIED. AND NOW EVEN ITS KEYPAD IS NOT WORKING AS WELL.
I CALLED SONY ERICSSON CUSTOMER CARE ALSO BUT NO ONE HELPED ME THERE TOO.
NOW THE CONDITION OF MY HANDSET IS THAT IT WORKS ON ITS ON WISH.
MY PROBLEM IS STILL NOT RESOLVED. AND I M UNHAPPY WITH THIS HANDSET AS WELL AS THE SO CALLED SERVICES PROVIDED BY THE COMPANY.
I M VERY UPSET AND TENSE.
I WANT THE REIMBURSEMENT (EITHER IN THE FORM OF MONEY OR A NEW HANDSET WITH SAME FEATURES OR PRICE RANGE) AND I WANT AN ACTION TO BE TAKEN AT THE EARLIEST.

HOPE TO GET A RESPONSE AT THE EARLIEST

CUSTOMER'S DETAILS:
BILL NAMED UNDER: MR. AJAY KUMAR WADHWA
USER NAME: AKSHIT WADHWA
CONTACT NO. [protected];
[protected]
EMAIL ID: wadhwa.[protected]@gmail.com

COMPLAINT DETAILS:
1st WORK ORDER NO.: SE310VSR11274
2nd WORK ORDER NO.: SE310VSR11454

SERVICE CENTER:
VAISHNAVI SERVICES ROHINI
CONTAVT NO. [protected]

I submitted my mobile W595 at Sony Ericsson service centre (Kaiser telecom) on 21st June, 2010. The peice is under warrnaty. Since then, they are telling me that the parts are not available and expected delivery is 2-3 days. Sony ericsson does not have a policy of providing standby handeset.
Emails to their complaint center yeild no response. (seems they do not check their emails . Useless service provided. Complaints to the call centre give a complaint no. Further they inform that a response will be available afetr 48 hours. This 48 hours is supposed to @ 12 hrs/ day (I doubt).

I was gifted by my relative, a Sony TV Model No. SW21M83 (S. No. 6240948) that was purchased on dated[protected]. We have valid warranty card with the purchase date mention on it. As this was a gift so we don't have bill for the same.

Now there is a minor problem in the TV that the speakers are not sometimes working properly whereas woofer is working fine. We lodged a complaint to Sony India on date[protected] with complaint no. 5548555. The executive from "Raj Service Centre, Karnal (Haryana) Visited at our site and took out a card for repair at his site and committed to be fitted back with in the next day. There after I didn't get any response from Sony regarding the same. After one week when I followed up I came to know that this is not covered in warranty as we didn't have invoice. Then I talked to Mr. Viraj (Head of Raj Service Centre, Karnal) and Mr. Sumit Saini (Manager Sony Service Centre Gurgaon) and tried to explain that the warranty card is equally valid document and is accepted by every company and has been accepted by LG and Samsung of which we have other products.

I am still not able to come out of the shock of the way Mr. Saini responded. His word-to-word response was "I don't know about others but this is our style of working and in future, you may buy their products for better services". He clearly indicated that I can do whatever I want, but he will not consider the warranty. He also refused to give me the email address and the contacts of the higher authorities.

From the above incident and response, it looks that Sony is having enough revenues and is no more bothered about the customer satisfaction or the above person intentionally wants to spoil Sony's image. But in today's competitive market, I doubt this type of pathetic attitude can sustain for a longer period and can definitely hit any giant and reputed company.

This is not the only product of Sony I am using. I also have SONY Camcorder, Sony Camera's, Sony Music Systems, Sony TV from last ten years but didn't face any problem with that device. This is first time I used after sales services and faced this issue.

I could find only your contact on internet, so sending my concern to you. Can you please look into the matter or forward to the appropriate authority, as I am tired of following up with the service team and convincing about my situation.
Note: Its been more than 14 days now that my TV is lying in open condition.

Dear Sir,

I lost my mobile on[protected] as details are mention below:

Model : Sony ericsson C510
IMEI number: [protected]

I request you to kindly register a complaint and try to track out the location of handset.

I have the Bill Payment Receipt.

I am waiting for positive response from you side.


Thanks & Regards,

Jitender Thapa
+91 [protected],
+91 [protected]

hello sir, my name is Bheemesh, i purchased c903 mobile inthe month of may 17th 2010 and i got problem with navigation key down button bocame very hard within 22 days means june 9th and i went to service center ACCEL FRONLINE LTD, ABS plaza, opp. city hospital,2nd floor,kadri,mallikatte road, mangalore, karanataka,contact number [protected] .they said that they want 4 to 5 days to replace it so i said ok, and now today date is[protected] till now mobile is not yet repaired. the wprkorder number is SE310AMG11220.

so plz make it as soon as possible... my mail id [protected]@gmail.com. my contact number is [protected]..plz reply to my mail...

Dear Sir,

I had purchased H- 55 model Sony camera bearing serial No. 8653371 from M/s Goldie Camera World Visakhapatnam ( Andhra Pradesh ) vide invoice No.485 date 08.05.2010, but from the date of purchase a black spot is visible on display screen as well as on the image print. I had brought to their notice from dt16.5.2010 and request has been logged as : 5315693, and I had earlier send the image copies by e mail to their good office on 19.5.2010. I am sending the images now. As per their instruction I gave the camera for repair at Sony service centre to M/s Sudha Electronics, Visakhapatnam ( Andhra Pradesh) for repair ( vide job card No. VS 67984 dt. 14.6.2010 ). The engineer of service centre said it is a manufacturing defect of lens so the lens is to be changed and it require 7 days for replacement of the said lens, but till date the camera has not been repaired.
I had paid for a new and good condition camera but the camera is defect from the date of purchase, in spite of paying a heavy amount for the camera I am unable to use it, why should I suffer for their manufacturing defect, so I request to give me a new camera instead of repairing the defect one.
I am staying at Rayagada ( Orissa ) 210 K.M away from Vishakapatnam it’s not possible to go several times for a camera. Please instruct the Sony India /dealer to replace with a new camera, as it is 2 months passed, hope a justified and early reply.
Thanking you.
Yours Sincerely,

(V.Ramesh Kumar)

i purchased my sony vairiday ito laptop from meerut auth seller around 1.5 yrs back, on friday it caught fire . resulting heavy losses above 2 lakh rupees and most of all a risk to my family , i lost all imp data stored in the laptop, what should i do now.
my cel no is [protected] , if any one can help i will be greatful
regards
dinesh gupta

my name is Aditya and i bought a sony ericsson w995 on sep 26 2009, i debited my phone second time in service centre on 3rd july 2010 my workorder no. is SE[protected] and complaint no. is 87773663and till now there is no response from them.whenever i ask for delivery of my phone they say that we need some more time to repair ur phone. i m very sad for putting my 21000 rs on a sony ericsson phone.can i need some help?

I just want to alert you about the Sony W595 handsets.Please don't buy a SONY ERICSSON HANDSET EVER specially w595. It has got a very delicate keypad and slider LCD screen which gets broke off after every now and then. The body of this handset is not worth spending 13K bucks. Moreover the service which this company provides is awful.

I bought this handset in july 2009. Within 1 yr I need to replace its LCD once, slider spring once and now having prob with its keypad. God knows which type of testing they had done. Sony ericsson service centre is charging 1650 bucks for repairing it.

My advice to the management of SONY ERICSSON is please stop fooling people buy selling such type of handsets.
And open service center where customer can easily go there. not in outskirt area.

I have purchased C510 mobile from HotSpot Retails Ltd (c-134/B Sectore-61 Noida 201301,UP).After 3months i was facing the problem in the display, screen is divided into two parts then i visited the Sony authorized center for the problem that they were said me that mobile software is not working properly so we need to update mobile software, they updated and problem was resolved for few days. but again we are facing same problem
so we again visit to Sony authorized service center in Noida(Neeru Enterprises, P-21,
KFC Basement, Sector-18,Noida).my work order number is SE[protected] and My Phone is in Warranty period .
they took 100/- rupees from me for service and said we inform you total charges required
to repair your phone. So they called me and Service center people are saying that you have to pay 1950/-Rupees
to get it repaired .

Please help us.

Arya Veer
[protected]@gmail.com

Dear Sir,

I and my collegues have purchased your Sonyerisson mobile model W205 each one. When we purchased, the shopkeeper told that this mobile is having GPRS facility and it can be connected with PC with suitable PC suite using USB cable. We downloaded the PC suite from internet and we bought the recommended USB cable DCU-45 also. We downloaded the dialup facility from our Airtel network. When we connect this mobile to computer using USB cable, the display will be : "File transfer". It has not changed to phone mode to work as modem. We took this mobiles to the nearest service center, Krishna Cell service,Erode and they told that this mobile doest not have the facility to work as modem. We cannot use this mobile as modem using PC-suite. We shocked by hearing this statement. Because we bought the 2 nos of this model for browsing the internet using GPRS as well as with PC suite.

1. can we use this model as Modem in PC with suitable pc-suite?
2. If can, what is it pc-suite software?
3. And what should we change in the mobile setting?

Note: IME no: [protected]
Battery no : 144604SWLBTM
Purchase on: 05/04/2010.

Waiting for your reply

A.Mohamed Yasin & V.Vijayakumar
M/S Mahindra Water Utilities Ltd,
Erode

I AM USING SONY ERICSSON AINO,WORKING FINE.BUT THERE IS ONE PROBLEM THAT, I AM NOT ABLE TO CHARGE MY AINO THROUGH ITS ORIGINAL CHARGER BUT WHEN CONNECTED VIA USB CABLE TO PC ITS CHARGING. I TRIED WITH NEW CHARGERS ALSO, BUT NO SOLUTION. I AM NOT ABLE TO CHARGE MY HEADSET ALSO.BUT MY PHONE IS WORKING PROPERLY. CAN YOU PLEASE HELP ME WITH THIS

I MADE AN ORDER FOR A CAMERA FROM INDIAPLAZA PAID RS4000/-WITH MY CARD ENDIND 3674 ON 28TH JUNE, WITH THE ORDER NUMBER IN[protected]. IMMEDIATELY I RECEIVED A CONFIRMATION IN MY MOBILE FROM MY BANK THE AMOUNT IS DEBITED, AND ALSO A SMDS IN MY MOBILE FROM INDIAPLAZA MENTIONING TANKINK YOU FOR THE ORDER. BUT WHEN I ENTER THE INDIAPLAZA WEBSITE USING MY USERID, IT SAYS, THE ORDER IS CANCELLED. THERE IS NO EMAIL ID TO CONTACT INDIAPLAZA. ANY EMAIL ID IS A CHEAT THAT ALWAYS RETURNS BACK. I RECEIVED AN EMAIL FROM THE INDIA PLAZA WITHOUT ANY NAME, MENTIONING THE AMOUNT WOULD BE REFUNDED. ANYONE WHO ORDERS THROUGH INDIA PLAZA WOULD BE CHEATED. I DO NOT KNOW IF THERE IS ANY GOOD IN REGISTERING THIS COMPLAINT IN THIS WEBSITE. WHEN WILL THIS INDIAPLAZA WOULD SHUTDOWN WHO IS CHEATING MONEY. WHO IS GOING TO TAKE ACTION. HOWTO TAKE ACTION. INTERNET FRAUD BUSINESS COMPANY.

dear sir,
I K.Venkata ramani purchased sonyericsson mobile model T715 from VAIBHAV ENTERPRICES,Himayatnagar.on 06/03/10 vide invoice no:803996.
ON 28/03/10 display lost we on 29/03/10 we rushed to near by service center SREETEL complaint receipt no:2358 he asked us to come after 3 hours it will be rectified, but after 3hours when we cheked in service center it was on and took back and we replaced our sim again the same problem,we went again to complaint the person irresponsibly throud our mobile and said us to getout and complaint where ever you like we wont repair your mobile,so i went near by police station and complained about the situation the cops came and asked them to come P.Station but on several request wetook our complaint back and he promise us that he replace new handset wehanded over the set,after so many requests he gave back telling that new hand set 0n 1 April 2010 2;27pm work order num;se310st110478,IMEI/serial no;[protected] fault code 16-HW part defective,10-ship ti/escalate,16-HW part defective 11-swap handling but from last 2 months loosing memory from phone and camera not working at all.

I have purchased this mobile s-312 , Rs. 5,150/- at andheri Shop on dt.12/06/2010 and next day have a little liquide damage, now it is not working.I have given it for repair at Sony authorised servicecenter. Service center people are saying motherboard is totaly Damage that you have to pay 4500/-Rupees to get it repaired & Costomer service charges RS. 150/-
My Phone is in Warranty 1 year period
This product is having lots of problem since from the day it has been launched. Pleas give us any solution for this matter becuase handset is Rs. 5150/- & its service charges 4500/- plus Rs. 150/- its to high. what i can do legal action please tell me.

I have made following complaints to the Sony India regarding the poor quality of service they provide to vaio laptops under warranty but they are doing nothing except that their product is all right. please pursue my matter.


Flag this messageRegarding poor quality of service provided to the Vaio Laptops under Warranty.Wednesday, 30 June, 2010 8:32 PMFrom: "faizan khan" <[protected]@yahoo.co.in>Add sender to ContactsTo: [protected]@ap.sony.comCc: sonyindia.[protected]@ap.sony.comBcc: "Subhashis Bagchi" <subhashis.[protected]@ap.sony.com>To,

The Service Head,

Sony India



Sub: Regarding poor quality of service provided to the Vaio Laptops under Warranty.



I have the following complaints:



1. That I have purchased VAIO notebook model No. VPCCW12EN bearing serial no.[protected] from UNIQUE INFOWAYS (P) LTD. Nehru Place , New Delhi on 23.12.2009



2. That I was observing white spot on the LCD of Laptop, and when I took the laptop on 02/06/2010 to the Authorized Service Centre of Sony at Allahabad U.P. i.e. CARE & CARE, I have been informed by the Service Engineer that one Pixel of LCD is dead and the LCD will be replaced.



3. That on 04/06/2010 I have taken the Laptop back from the Service Centre. I observed that the colors on the LCD were not the same as earlier. I tried to calibrate the colors but haven’t been successful. The colors tend to remain the same after restarting the system.

4. That the Authorized Service Centre of Sony at Allahabad U.P. i.e. CARE & CARE, was then under renovation so I didn’t received any help from them till 22/06/10.



5. That on 23/06/10, I again took the laptop to the service centre where the service engineer failed to solve the problem of colors and color calibration.





6. That I deposited the laptop with the service centre having Job Information No. CCA169 dated 24/06/2010 and on inquiring on the 24/06/10, the service engineer said that there is some problem with the replaced LCD. he said that on connecting the laptop with a different LCD, the colors were as they should be

with the VAIO laptops.



7. That I didn’t take the possession of the laptop. The service centre at Allahabad has sent the laptop to the Lucknow service centre for further rectification. Service engineer at Lucknow said that there is no problem with the laptop and that I m unnecessarily bothering the service centre people. The views of the service engineers at Lucknow and Allahabad seem to differ on the same issues of colors. And if there was no problem then why did the service centre at Allahabad sent it to Lucknow service centre.



8. That my laptop is still in possession of your service center at Lucknow and no concrete reply has still came from your people.



9. That your service head person at Lucknow has been calling me since Friday the 25/06/10 ,who is having the possession of my said laptop, and saying that there is no problem in your laptop and its that unnecessarily I am bothering the service centre persons. In contrast your service centre people at Allahabad are saying that there is some problem with the replaced LCD.



10. That upon calibrating the colors in the laptop, the colors tends to just stay till the time of restarting the system and returns to the original state as it was before calibrating the colors.



11. That your service centre person at lucknow called me again on the 28/06/10 at 10.55 am to take permission to start recovery in the said laptop but didn’t even called me till 29/06/10 until I called him at 8.28pm to ask as to what has happened after starting the recovery in the laptop. It seems as if I have given the laptop for some research and development purpose.



12. That the yellowish shades in the videos appear grayish on the LCD. Upon reiterating this point to your service centre person at Lucknow , he is saying there is still no problem with the laptop.



13. That if you continue giving such service to your customers, it may happen that the customers will loose the possession of the product because it will be with your service centre for most of the time as in my case.



14. That it shows the ability of your service people which you have installed at various places calling them as service centers where two people differ on the same issue. As in my case where your people at Allahabad and Lucknow service centers are differing on the same issue causing the harassment of the Customer. And Sony being a multinational brand, this is not expected from your people.



15. That if the problem arising in the Laptop will be not be resolved at earliest then I will have alternative except to take the Legal recourse against Sony India, and you will be also saddled with the cost of the Litigation.



I therefore request you to kindly do the needful in the matter immediately so that the matter be resolved.





Regards



MOHD FAIZAN KHAN

R/o- 30C/9 KANPUR ROAD

CIVIL LINES, BEHIND HARI MASJID,

ALLAHABAD-211001

Mob.no-[protected]

Dated: 30/06/2010


--- On Tue, 29/6/10, faizan khan <[protected]@yahoo.co.in> wrote:


From: faizan khan <[protected]@yahoo.co.in>
Subject: RE: complaint
To: "SubhashisBagchi" <subhashis.[protected]@ap.sony.com>
Cc: [protected]@ap.sony.com, sonyindia.[protected]@ap.sony.com
Date: Tuesday, 29 June, 2010, 11:47 PM


To Sony India



Sub: Regarding poor service of your product.



I have the following complaints:

1) That my laptop is still in possession of your service center at Lucknow and no concrete reply has still came from your people.

2) That your service head person at Lucknow has been calling me since Friday the 25/06/10 ,who is having the possession of my said laptop, and saying that there is no problem in your laptop and its that unnecessarily I am bothering the service centre persons. In contrast your service centre people at Allahabad are saying that there is some problem with the replaced LCD.

3) That upon calibrating the colors in the laptop, the colors tends to just stay till the time of restarting the system and returns to the original state as it was before calibrating the colors.

4) That your service centre person at lucknow called me again on the 28/06/10 at 10.55 am to take permission to start recovery in the said laptop but didn’t even called me till 29/06/10 until I called him at 8.28pm to ask as to what has happened after starting the recovery in the laptop. It seems as if I have given the laptop for some research and development purpose.

5) That the yellowish shades in the videos appear grayish on the LCD. Upon reiterating this point to your service centre person at Lucknow , he is saying there is still no problem with the laptop.

6) That if you continue giving such service to your customers, it may happen that the customers will loose the possession of the product because it will be with your service centre for most of the time as in my case.

7) That it shows the ability of your service people which you have installed at various places calling them as service centers where two people differ on the same issue. As in my case where your people at Allahabad and Lucknow service centers are differing on the same issue causing the harassment of the Customer. And Sony being a multinational brand, this is not expected from your people.

8) That some serious and necessary direction is required on your part, so that the problems be rectified at earliest and I get the service of your product.





Regards

MOHD FAIZAN KHAN

30C/9 KANPUR ROAD

CIVIL LINES

ALLAHABAD .

Mob.no-[protected]

Dated:29/06/10








--- On Fri, 25/6/10, Bagchi, Subhashis <subhashis.[protected]@ap.sony.com> wrote:


From: Bagchi, Subhashis <subhashis.[protected]@ap.sony.com>
Subject: RE: complaint
To: "faizan khan" <[protected]@yahoo.co.in>
Date: Friday, 25 June, 2010, 10:08 AM




Dear Mr. Khan,



Greetings from Sony India.



Thank you for writing to us and giving us an opportunity to support you.



We are expediting all necessary actions to resolve the matter as early as possible. We are advising our Regional office to look into the matter and extend immediate support so that the product may be repaired & returned back to you.



The inconvenience caused to you is sincerely regretted.



With Regards



Subhashis Bagchi

Customer Centric Division


From: faizan khan [mailto:[protected]@yahoo.co.in]
Sent:[protected]:20
To: Care, Sony India
Cc: SID ServiceHead
Subject: complaint



hi,

this mail is in reference to the service provided by the SONY INDIA to me at ALLAHABAD

through CARE AND CARE SERVICES PRIVATE LTD.



I have the folowing compalints :



1) That i have purchased a sony laptop on 23/12/2009 model-VPCCW12EN having serial no.[protected] and the month of june 2010,one pixel on the LCD screen got dead for which the sony service center which is CARE AND CARE -ALLAHABAD has given me replacement for the faulty LCD.

But after the repalcement of the LCD,I am not getting the same color features for which i have mailed you earliar.

2) That your sercive center here in allahabad reamained closed for almost 15 days because of renovation aggravating the problem of quick service.

3) That on taking the laptop to your service center, the people there have failed to give me service for which the Job and Log information is as:CCA169 dated 24/06/10.

4)That your service center people will now send the laptop to your head office in Lucknow on the 26/06/10 which means further delay in your service.

5)That on inquiring with the service center people, they said that there might be some other problem might be on the mother board but when i have given the laptop for the first time to your service center people the only problem was with the dead pixel on the screen.



Kindly take immediate action so that i get the best service of your product.

please revert back.



MOHD FAIZAN KHAN

MOB.NO-[protected]

--- On Thu, 10/6/10, SonyCare <Sonyindia.[protected]@ap.sony.com> wrote:


From: SonyCare <Sonyindia.[protected]@ap.sony.com>
Subject: RE:'SonyIndia=[protected]' General Info - MOHD FAIZAN KHAN
To: "faizan khan" <[protected]@yahoo.co.in>
Date: Thursday, 10 June, 2010, 12:02 PM

Dear Mr.Khan,



Greetings from Sony India.



This is in reference to your email.



We would like to inform you that VAIO is a Carry in Product.Therefore, we would request you to kindly deposit the set at M/s Care & Care, Allahabad.

We assure you that matter will be resolved at earliest and upto your satisfaction.



Assuring you best of our support always.



For Sony India Pvt Ltd.



With Warm Regards

Vineeta Tyagi

Regional Customer Care Incharge-North