Sony India Complaints & Reviews

I have purchased a sony bravia 22'' TV from Big Bazar at BSK iii stage, they had promised me installation will be done within 48 Hrs. Purchased on 4th NOV . call from sony said they will install by 8th Nov but not done so far.Festival offer 4gb USB is also not supplied so far. they need to improve to survive in the highly competitive consumer market. Hope they will do installation immediately.

I have purchased a Sony Bravia 32'' LCD TV from Viveks at Rajaji st Tambaram, they told me that the installation will be done within 48 Hrs. Purchased on 17/01/2011. It has been a week but they stil didn't contact us. Whenever i tried to Contact Vivek knowing my number ther are not even taking my calls. Festival offer 4gb USB is also not supplied so far. They need to improve to survive in the highly competitive consumer market. Hope they will do installation immediately!!!

my sony ericsson w20 doesnt support bsnl gprs

Sony — Pathetic Service from Sony

I bought a Sony walkman player (Model no. NWZ W202 white model) on 05-Sep-09 and due to some unkown reason the player started giving me low sound output from right earpiece. This is come into consideration that the sony walkman player NWZ202 is facing problems worldwide . Earlier it was the black player but not its also the white player that i am having is facing problem. I had a problem with the player i.e. the right earpiece was giving me low audio output. I contacted the authorised service center of SONY i.e CREATIVE ELECTRONICS (Aurangabad, Maharashtra, India- Pin Code-431005, Office number:[protected]. I was assured that the player would be repaired/replaced depending on the defect within 10 days of submission.


I called up the sony customer care number [protected] after handing over the player to the service center. I spoke with Mr. Ashrab Khan i guess. That representative had no courtesy at all to greet or ask what the problem was? instead he cut me in between and asked for my number and said that they will be calling us back. They dint even had the courtesy to ask what was my concern or what was my problem. The executive said that "they are going through a bad time so please call later". I mean is this the way to speak wiht anyone? I have spent my 4 years in the customer service sector and trust me the treatment that i received from sony is realy very embaracing.


Finally after long wait i got a call from the Creative electronics saying that the player has been repaired. When i went to collect the player first of all it was covered with dust & the first impresion that i got from looking at it was that the player hasent even been touched nor it has been sent to the sony maintainence center. With a hope i checked the walkman player & to my amazament the player was giving me the same problem. When i spoke about this to the manager (SOHAIL AHMED) of the service center (CREATIVE ELECRONICS) he tried to make a fool out of me saying that the problem isnt there and its been reparied. He also suggested me to wear the player other way round, i mean to say to put the RIGHT EARPIECE on the left ear and put LEFT EARPIECE on the right ear.. and now my question is am i fool not to figure out that the player is indeed facing a problem? This is really disgusting & embarasing. Now again the player has been sent to the center & got an assurity that it would be sended back to the maintenece center located in PUNE, maharashtra. Moreover i had mailed my comments in the feedback section last time but i havent even recieved a call nor an email from the sony customer care department. Sony has realy let down its name & i would be looking forward to spread across the experince that i had with sony. Firstly it was with the customer care & now its witht the service center. I am annoyed with the player & am repenting on its purchase. very very disappointing SONY. If possible please clarify this doubt of mine "Whether the customer care do care for the CUSTOMERS?" I dont know whom should i contact to who can actually hear my voice. I spent 5000 rupees on that player and now the outcome that i get is nothing but a loss. If "consumer complaints or the indian government" do realy take care of the customers then i keep a hope on you.


NIkhil Nair
+91-[protected]

Sony — Disappointment with SONY WALKMAN

DEAR SONY.

I PURCHASED A SONY WALKMAN MODEL NO.NWA-W202/ FROM OPULANT MALL (EASY DAY) GT ROAD, GHAZIABAD LAST YEAR (20 DEC 10). I AM FACING SEVERAL PROBLEMS LIKE ….THE RIGHT EARPHONE HAS STOPPED WORKING SUDDENLY AND LEFT EARPHONE SOUND NOT INCREASING. ALSO THE WIRE IS LOOSE FROM INSIDE DUE TO WHICH ITS NOT GIVEN COMPLETE SETTING ON EARS TO SUPPORTS THE SAME ALSO MANY SMALL SMALL THINGS WHICH I CANNOT XPRESS ON MAIL. AFTER MANY TIMES I CONTACTED THE CUSTIMER CARE AND NEAREST SONY CENTRES BUT PATHETIC RESPONSES.INDIRECTLY THEY ARE REPRESENTING SONY GOODWILL DOWN.THEY SHOWED THEIR HELPLESSNESS AND ADVISED ME TO OPT FOR PURCHASING A NEW ONE INSTEAD OF HELPING ME OR GUIDENESS.

I HAD MANY SONY PRODUCTS ON MY HOMES AND ALSO RECOMMENDED TO OTHERS IN MY RELATIVES FOR THE SONY PRODUCT EARLIER BUT TODAY NO ONE IS THEIR IN SONY WHO ACTUALLY WANNA HELP A GENUINE CUSTOMER.

I CALLED THE CUSTOMER CARE DEPARTMENT SEVERAL TIMES...WHENEVER I ASKED THE NEAREST ADDRESS OR LOCATION THEY ALZ PROVIDE ME THE SONY CENTRE WHICH WAS ALREADY SHIFTED IN THE NEW LOCATION.I WENT ON OFFICE WORKING DAYS BUT NOTHING HAPPEND. SO MUCH DISAPPOINTMENT NOW FINALLY I DECIDED TO FILE A CASE AGAINST SONY CONCERNS AND IN THE CONSUMER COURT TOO. DUE TO THESE ACTIVITIES WHICH I FACED. I HARSHED BY THEM.... NOW IF THIER IS ANY CONCERN PERSON WHO CAN HELPED ME I SHOULD APPRECIATE WITH RESPECT OTHERWISE IT BETTER UNDERSTAND MY CONCERN.

THE SIMPLEST XPECTATION OF MY COMPLAINT, I WANT THE REPALCEMENT OF MY PRODUCT

AS AN ADMIRER OF SONY PRODUCTS AND I FEEL LIKE HANDICAPPED WITHOUT MY WALKMAN I REQUEST SONY TO SHOW YOUR CUSTOMER CARE AT YOUR BEST.
WAITING FOR YOUR REPLY

REGARDS
HARSHIT SHARMA
ASSISTANT MANAGAER - TRAINING TEAM
VIDEOCON D2H

Cybershot — Showroom Service

Showroom Faculty Installed another Mobile Software ,Iam not satisfied ,In thats software (Orange mobile Software) installed after My camera picture quality & sound clarity is very poor pls take ur action

Showroom Details

SKYCELL
Sony Ericsson Certified Service Centre
Muthoot Chambers Vadayattukotta Road, Kollam 691001
Phone [protected], [protected]

Bill No: 1018

My Mobile Details
Model K800i
IMEI [protected]

Sony - PS3 — Ps3 Dead

Dear Customers,

Donot Buy PS3. It is not repairable. It is expensive product and can you believe it is not repairable. You can buy it if you are ready to buy twice.

It is a trap.

Regards
Rajiv Minhas

I had submitted my mobile phone model sony ericsson j20i(Hazel) to Sony Ericsson service center Accel Frontline Service, Accel Care Center, Detect Computers & services B-42 Kasturba nagar, Near Chetak Bridge([protected]), 09-Sep-2011. From there i got job sheet (SE[protected]) and they told me it will take 7 days maximum . after 6 days When I called to service center they told me it will take 10 days more.Now 20 days gone but my complaint not resolve.As per your Survice station part is not available now.And They Not Do anything...
I am really frustrated to hear lame excuses and but sorry to say that the service of
Sony Ericsson which they provide to the customers is really pathetic...

This is my 3rd Sony Ericsoon hand set, but now i decided next time i will not purchas Sony ericsson hand set...

All information mentioned is true to my knowledge.

Sony-Ericsson — Improper Customer Service

Sir,
I had purchased a Sony-Ericsson T700i on 25/02/2009 fron 'PARAGON Dept. Stores, Naupada, Gokhale Rd., Thane (w).
[B]Bill no.:BC0041904
Price: Rs.11350/-
IMEI no. of the phone: [protected][/B]
After 8-10 days i realised that its BLUETOOTH wasnt working. It was a manufacturing defect and i came to know about it only when i used the application. I visited the sony-ericsson service station in Thane on 14/03/2009. They asked me to deposit the phone and told me that they would call me later when it was fixed.

SERVICE CENTRE DETAILS:
CCOM SERVICES,
F11, 1st Floor ETERNITY MALL,
THANE (W)- 400602
Ph: [protected]

I asked for a replacement and he replied that they would have given one only if i had came on the very next day of purchase. I argued as i had discovered the problem only after 8-10 days, till then i had not used the BLUETOOTH application. They called me after some days and told me that the cell needs to be sent to the head office in Mumbai. After that they did not bother to call. When i used to call them up all they used to say was "phone is with the head office".
I waited for almost 2 months and I finally got the delivery of the same piece on 12/05/2009. Chip inside it had been replaced and the new IMEI no was: [protected].
When i asked the reason for the problem he said it was because of "VIRUSES" although it was a manufacturing defect and i did not get a replacement.

After a month i discovered a new problem. Its LOUDSPEAKER used to give 'CRACKING' sound. I again reported it to the same service centre. They updated the software and gave it back to me after a day. I discovered that the problem was still there and again went to the service station and
I deposited the phone again on 30/06/2009. When asked about the problem he answered "VIRUSES". It was again sent to the head office in Mumbai and i got the phone back after a month on 27/07/2009. Its chip was again replaced and the new IMEI no was: [protected]. When i took the delivery i experienced that there was some problem with my keypad. I asked him about it, and he replied that keypad was replaced and because it was new it was hard to push and i would turn normal after some use.

After a month or so i discovered yet another problem. The phone used to format on its own, flushing out all the contacts & messages. The problem was not so severe and so i did not report it to the service station. on 10/10/2009 I found that the phone kept on restarting on its own at short intervals of time. I reported it to the same service centre and i deposited the phone and i also asked to fix the keypad. On the very next day i got the delivery of the phone. They had updated the software and had 'not' fixed the keypad. Reason for not fixing: It does not come under warranty!

On 17/10/2009 i discovered yet another new problem. Now the cell starts but its always in the search mode and is unable to detect the network. The problem still persists and i am fed up the service station. This is enough so I am writing this to you.

Apart from this the person at the service station is 'arrogant' and 'ill mannered'. When i asked him to give all the details of job done on phone in writing to approach the CONSUMER COURT, he refused to give me any details. I wonder how would viruses damage hardware!

Phone is still under warranty. Not only they have messed with keypad but also scratched my phone during dissecting it. It has been a horrible experience as I havnt used the phone for even 3 months after purchase.
Please look into the matter at the earliest and do the needful.

I wish to get back my money i spent on the phone, if not money I wish the piece to be replaced at the earliest.
The warranty is valid only till 24/02/2010. If needed i can send you job sheets(2) of work done on my phone and the phone bill.

MY CONTACT DETAILS:
Name: SIDDHESH SHELAR
Address: A/1 Ganesh Bhavan, Noori Baba Rd., Nr. Makhmali Talao, Thane (W)
Pincode: 400601
Email ID: [protected]@yahoo.com
Ph: [protected]

I think you can resolve this issue with the Service Center guys only, as personally they wont benifit anything from damaging your phone, As I have personal Experience in resolving my own issue through service center

sony ericsson k760i — stolen phone

my sony ericson k760i was stolen i need the company help me destoy it.
serail num;[protected].phone num.+[protected]

Sony Ericsson — Defective Phone, Very Inadequate service

I had purchased a Handset (Sony Ericson - Model C510) on 29th August 2009 from Sony Ericsson showroom in Vikhroli (W). Just 6-7 months have passed away & I am already facing problem with the Mobile phone.

Problem: When I call someone I am not able to hear the opposite person's voice for most of the calls. I have already visited the Sony Ericsson service centre in Ghatkopar (E) twice & their service has been very poor.

Even after my phone being send to their concerned engineers (twice) it has not been repaired properly.

The best part is they keep on blaming on each other.

They were very reluctant to give away their Managers contact no. However they did provide me with the manager’s contact no after much resistance from their side.

The Manager Ambika Modi (Vikhroli Service centre) was equally unhelpful. She did not have answers to my questions to what if after sending it to the repair centre for the third time the problem is not solved. The only thing she kept on saying was that send it to the repair centre & we'll give it repaired. Also she disconnected my call without my knowledge.

I had already given my phone twice before & asked them to check the phone properly & only then return it back to me but they still have not solved my problem.

I have been without a handset for few days now & would not prefer to borrow from others. A lot of inconvenience has been caused professionally & personally.

I would appreciate if the Handset is replaced by a new one (FREE OF DEFECTS) so that am saved of the mess am going through.

The Main thing is that just suggest every one u know, To not buy Sony ericsson products!!! All china made are same!!!

Sony Ericsson — Faulty Design with charger socket

I had purchased a Sony Ericsson VIVAZ , model number U5i in May 2010. Not more than a year from its purchase the charger socket became loose and and after few days came back. I studied it on net that many people are getting this issue in their phone and this is basically a design fault. According to warranty policy they should repair this or replace the handset. but instead I went to both the service centres they did not had the spare part and even contacted chennai centre but in vain. They could not help and straigt away said NO. What is this ? What is the use of warranty then? Sony Ericsson should certainly check their services after selling their products !

Sony Ericsson/Mobile — Repair work

Dear Sir/Madam,



This is in regards to my handset Sony Ericsson K810i. I purchased my handset one and a half year back and was happy with the handset it was absolutely fine however 2 months back the buttons at the front panel was dislodged and it was all about the hardware which i had to get repaired. I visited your authorised service centre to get it repaired on 3rd April and was informed that there will be and overall cost of around Rs 1000; I was pretty ok with that.



I then visited your service centre a week later and was handed over my phone and was told that they have also updated the s/w of my phone I said that is ok but later in just mere 5 days time my phone got dead I then once again visited your service centre and was told that this a software problem and hence i will be once again charged for the repair work, that too when my phone was in the repair guarantee time of 1 month. I then had a discussion with the staffs there and informed them that it was a hardware issue when i submitted my phone and after they updated the s/w the phone got dead, they then accepted it and didn't charge me for the repair.



After this, once again in a weeks time the phone got dead again and i submitted the phone to your service centre on 6 May and was been told that i will get my phone in a weeks time. As i didn’t hear anything from them in a weeks time then I called them and was been told that my handset has been sent to Chennai for repair and they do not have any update about is as the status shows "work in progress" I advised them to keep me informed about the status but did not receive any call at all I once again called the service centre and got the same response that it is still under process, this happed 4 times when I had no option but to lose my temper on the staffs at the service centre today.



I called them and spoke to Minakshi who then said that there is nothing they can do at the moment and i will have to wait for their response. I then insisted and was been told that they need half an hour and they will get back to me on this, I told them that I can wait for 2 hrs. but I need a call back with an update but till next three hour I had no response so I called them again and spoke to the same lady who again said that they are waiting for the response from there back end department. I had no option but to wait as they were not ready to understand my situation.



I got a call after one hour, again from the same lady who said that my phone cannot be repaired and they will refund me the money they have charged me for the repair.



Now this is completely unacceptable as I had never had any software issues with my phone I went to the service centre to get some of the buttons of front panel replaced. It is then when your service centre people messed up with the software of my phone and now they are saying that it cannot be repaired.



I would like you to kindly look into it as soon as you can.



Name and location of Service centre

RT Outsourcing

G-4/5/6, Chandra Bhawan, Building no. 6768

Nehru Place

New Delhi



IMEI / Serial no. [protected]

Your Work Order no. SE310NPL11000

SE310NPL11289



I would like my complaint to be addressed on priority and would like you to keep me posted on this.



Thanks and regards

Niraj Thakur
Mob No: [protected]
Address:
F 1st 190/191, Secound floor,
Ambedkar nagar, Madangir,
New Delhi
110062

MY COMPLAINT IS THAT I HAD GIVEN MY SONY ERICSON MOBILE TO SERVICE CENTER MARGOA, GOA IN MONTH OF JAN TILL NOW I DIDN'T RECEIVE MY MOBILE . THE SERVICE OF MARGOA SERVICE CENTER IS VERY POOR THEY LOOONG TIME TO REPAIR A SMALL PARTS ..PLZ HELP ME TO GET MY CELL REPAIR AS SOON AS POSSIBLE
MY MOBILE NO =[protected]

Hi I am Shree Jit Nair an employee with Southall Travel. I purchased Xperia X10 in the month of January from Mobile store in Gurgaon Sector 14 market. I had launched a complaint regarding battery backup after 2-3 days to the Mobile store people, so they first asked me to visit one of the service centres in Gurgaon. I visited the centre near Maruti Apra and they upgraded android 2.1 on my handset stating that now the battery backup would be ok. However nothing changed, so again I approached Mobile store with the same complaint so this time I was asked to visit another centre in Gurgaon which is on old delhi road opposite to Ajit cinema. The people over there submitted my cell phone and said that they would updated the storage and backup setting. Next day I was given my handset however nothing changed. After 3-4 days again I visited the same centre for the same complaint so this time they told me that they would change the battery.
They sent an email to Sony for the same and provied me with a workorder Number--SE311UTT10150. It has been approximately two weeks no response from you all.
I would like to know just one things that I have spent Rs 24800 for this handset and I think I have actually wasted my money . Since the nature of my job requires such type of a phone so this problem has hampered a lot to my work . I had been using HTC phone with no hastle however I had to buy Xperia because I lost my HTC.
So I would request you to kindly take some urgent action on this issue or I have to check with Consumer forum.

Regards,
Shree Jit Nair
[protected]
Xperia Imei--[protected]
Purchase date--- 23jan2011 from The Mobile Store Shop No--122 Huda Market Sector-14 Gurgaon
Invoice Number--HR/25299

Sony Ericsson Mobile — Many issues in handset and 2.5 months its with service centre

Dear Sir,

I raised the issues and escallated to sony ericson helpdesk and with all other way but no final resolution is coming for complaint, the details of the complaint are -

Handset Mobile Details -

A) Model No. - K850i
B) IMEI No.[protected]
C) Date of purchase - 25.03.09

Service Centre Complaints No. -

A) 309BE110129
B) SE309PE110396

Raised complaints thru internet on 6th Sept'09 no issue resolution than thru phone 25th Sept again no issue resolution.
Please help me in getting the replacement of handset along with compensation of not resolving the issue on time which forced me to go for a new purchase of handset.

regards

Nirmeesh Godha
+91 [protected]

Sony Ericsson Mobile — Faulty due to non standardised Material

Dear Sir,

Kindly go through following mail & reply which I have forwarded to Sony Erricssion Customer Care but they are denying to give warrantee.

From: shreeshail metri <[protected]@yahoo.co.in>
Subject: Complaint
To: questions.[protected]@support.sonyericsson.com
Date: Thursday, 3 December, 2009, 12:52 PM


Hi,
I have been facing numerous problems with your service centres for the mobile which is still under warranty. If I go to one service centre, they have been telling that spare part is not available here. They are diverting me to go to other service centre. Even ther I am getting same kind of reply, one more thing is that, they are not telling how much time it will take to get repaired. (Indifinite time)

First time when they repaired wrt workorder no:SE309AT211525, the problem was still exist and they asked me to use for 2-3 days. They asked me to bring back, even after using 2-3 day if problem still exist.

The problem still exist and I have again visited service centre wrt workorder no:SE309AT211849. Now they are telling that some sliding strip has gone & it cannot be replaced under warranty. The problem is same, & this time I am getting this kind of response. This is worst response, I have ever seen with any of the service centres. They have not even taken my mobile this time, they returned it back to me.

Within the 8 months, if such problems arises again & again. How could a customer believe on your products quality.

I have been using even other company mobiles & also visited their service centres but never seen this kind of response.

So could you please tell me how to go ahead with this problem. I have attached all the documents for your reference.

Early response with proper solution is appreciable.

Reply from Sony Erricssion

Dear Customer,

Thank you for contacting Sony Ericsson Contact Center.



With reference to your Workorder no. SE309AT211849, we would like to inform you that your handset is tampered so whatever repairs will be done are going to be on a chargeable basis.


Please note that the phone would be repaired under warranty provided no physical or liquid damage is found within the 12 months from the date of purchase. In the event the phone is assessed as such, the limited warranty is void. In this instance since your Sony Ericsson mobile phone is assessed as liquid damaged, you will be required to pay for the service charges on the phone plus other repair charges.



Best Regards,
Verma, Ankita
Sony Ericsson Contact Center

Hence kindly guide me & solve my problem at the erliest because my handset is not tampered or the fault is not due to liquid damage & warrantee is there for next 3 months till 22/03/2010

I am attaching herewith all neccessary documents for your ready reference.

Thanks & Regards

IMEI/SERIAL NUMBER:[protected].One of the biggest Mistake i have done in my life is to purchase sony ericssion mobile, it has been 4 months i have purchased this mobile and i have invited problems or opened pandora box of problems.
and the franchise center which repair your mobile are nothing less than dacoits, inspite of having warranty still they suck my blood for money , will definately go to consumer court and teach you a lesson

Sony Ericsson — Mobile Clarity

last week I bought the sony ercission elm mobile. The display clarity is very low when compared to the lower end other sony mobiles. I went to service center, asked about this issue, but they told me" this elm has low clarity than other models". I am really shocked that kind of poor response from customer care.I need the justice. I dont want this kind of defective mobiles. I spend around more than 8000rs inr for that. Otherwise take this elm and replace with lower end model.

Sony Ericsson — Faulty Handset-Bad after sales service

Dear Sir

I had bought a mobile handset of Sony erricson, model Spiro-walkman
series, in the month of November 2010. And the warranty period is for
a year.
Just after 3-4 days some technical problem occurred. My cell started
freezing. I contacted the dealer from where i'd bought the handset, he
said its a new handset sometimes these error occurred, it would be fine
with the usage. But nothing happened, on my visiting again, the dealer
guided me to visit any service station of sony erricson.
I called up several times at customer care then one fine day they
guided me to visit a service station at Dwarka, as i am keeping up in
dwarka, after visiting the said address given by customer care
executive, i found there is no sony erricson service station
available. It had closed long back.
Then again I started calling at customer care center but havn't got
any solution. Then I found out that there is a service station in GK,
new delhi. When I visited there, the executive there said there is
some software up gradation needs to be done. I left my cell there for
few days, then when i received my handset there wasn't much difference,
after using it for few days again same problem occurred. It again
started freezing and goes blank. Then again misguidance from customer
care center followed for few months.
Then finally they guided me to visit a service center in gurgaon. I
visited there and again the executive said some software uprdation
needs to be done. He did some upgradtion, but I am landed with same
problem and disappointment.
I am not able to write to any sony erricson higher official as their
e-mail IDs are not mentioned on their website.
I am cursing the day I bought this set. The cost of visiting their
service station time and time again is now crossing the cost of the
handset itself.
Pls help I want my cost of handset along with the cost for the
harrasment from them

Thanks!

Sony Ericsson — Faulty Mobile Sold

I Purchased a sony ericsson W150i on 8th of Aug 2011 from MNM Trading Solutions Pvt Ltd Gurgaon . I was told by the dealer that I can download the songs & other applications through net but on the very first time of downloading the songs the mobile got switched off. I went to the service centre & I was told that the software has been currupted.
I just need to know that being one of the bigger brand in the mobile sector, these are the pruducts you are selling to your customers. I am very fond of sony ericsson phone sets but by this product I am really very disappointed.
I hereby request you to please either help get my phone set repaired or get it exchanged, so I can get away from this problem.
Harish Kumar
[protected]

Sony Ericsson — faulty mobile handset

1. Purchase date : 17/09/11
2. Purchase location : sony world aamritsar
3. Cost of the product: 4300/-
4. Receipt/invoice Number : 102221
5 product. serial no. 4181675
5. IMEI number:
6. Complaint/Job Sheet number if any (complaint reffrence number) : 92645726
7, product name : spiro w100

even after submiting my mobile for repair at sony care canter ,my mobile is still not functioning properly , company is refusing to replace my mobile