Sony India Complaints & Reviews

I have bought a sonierricsion mobile model Xperia X10 mini-pro (IMEI No.-[protected]) on date 5th june 2011 from hot spot in pune ,after 1 day this mobile shows a problem in its camera but suddenly i have to visited nagpur on comapany purposes ,on 13th of june i have shown this problem to the service center in nagpur (service providers are Accel frontline ) They told me that its having a problem in its motherboard & it will take 1 month in repairin favour of work order no.SE11ANU11100.Please tell me how a person can wear this thin after buying a handset of 13000 rs. We have to suffer such type of issues . I am feeling alike that someone just cheated me.

Regards
Vivek Kr. Mishra
[protected]

Dear Sir!
i took sony ericson spiro wi100 model on 24th april from sangeetha mobils nacharm hyd. after 4 days it was not working(like i con't left incoming call,i was put 1 hr charging iy will not charged,while we taking mobil raised heating,sodanlu hanging memory card not detecting etc..) so i was ask to sangeeth shop person he is tell to me you go to repair your mobil at sony service center and he not given proper address.after some days i went secundrabad sony sirvice center they taken my mobile give to me after 7 days but no use same proble repeat.then i go to sangeetha shope they didn;t responce then i go to sony sirvice center they tell to me you submit your mobil come to after 10 days.my complit is i was pay 4450/- rs but i didn't use that mobil,and imy time and mony west acctuvally that is failur handset.like so many custmer also ther i saw.kindly take the nessary action thank you sir.
yata praveen kumar
yamuna hostel room no 7,
osmania univrsity
hyderabad-500007.
[protected]

i purchased Two nos of Sony W 150i yendo mobile at Cosolidated Eleectronics at Coimbatore Bill No CBE/5231 dt 01.03.2011. in that case one mobile is not working properly.i informed them they told me the reason is software complaint & they reinstalled the software after 15 days the same complaint arise and they again reinstalled the software. but the problem is not solved.today 13.06.2011 the same problem arised this is the third time for 100 days. So please take necessary action to solve my problem or to refund my amount.

My W20 mobile is facing Problem in Display & Charging connector, and for this i have submit my mobile in Gurgaon Service center on 14.05.2011. Shop details: MV COMMUNICATION SHOP NO. 2223/3, RAJIV NAGAR, GURGAON, 122001
My bill no 222. But after 1 month, i am not getting any resonse from the team nor they are telling when will i get my mobile back.
Please do the necessary as early as possible.
IMEI NO:[protected]
Job Order NO.SE[protected]

Problem with Mobile Handset
Dear Sir/Madam

In the month of june 6, 2011, i purchase sony ericssonn's mobile phone i.e. Spiro (W100i) and after purchasing the mobile handset I am feeling that I have been cheated. I went to their service centre and they always update the software but the problem is still there. I saw many people there having the same handset with same problem. I have wasted many money by purchasing this handset which i earned by doing lots of hardwork. They are not even ready to compensate/exchange the handset.from the day of purchasing of this mobile i am also facing many problems in my mobile a).hanging problem while watching video to reactive phone should be remove and put battery, b). while to write msgs showing out of memory d) auto-off ... i am very disturbed i am feeling i have been cheated by the company kindly provide me a resolution as soon as possible or else i have to face towards consumer court.

Please help me out

saiprasad.j
[protected]

langer houz, mhedipatnam.
hyderabad 500075.

Dear Sir,

I would like to draw your attention towards the heights of frustration that I am facing due to My defective piece of Sony vaio Laptop.My laptop has already cost me more than 9000 Rs and it still demands Rs 18000 for proper functioning.
I purchased my Laptop Model Sony Vaio VGN FZ35GN on June 15 ,2008, serial number 7000320 and my problem started soon after the warranty expired.
Just after 1 year the battery stopped giving backup for more than 5 minutes ,I managed to get over it .After this the DVD Drive stopped working.I called the service center regarding this and they responded me that Sony does not repair the parts and these parts will only be replaced.
Over the phone I was given an approximation of about 10K-12K. Since these two problems were of not so significance I didn't bother to spend so much of money I adapted myself to use permanent power source and bought an external hard-disk instead to save my data on it rather than on DVDs.The real problem was yet to come..
On May last week 2010, suddenly my laptop stopped working i could only see the orange power indicator glowing ,other than that nothing was working .I was in Kanpur during that time so went to the Sony authorized service center for the repair .To my relief i wasn't charged any thing for this
as they told me that the problem was due to faulty NVIDIA GPU and sony has extend the warranty to 3 years if the problem is due to NVIDIA GPU(http://www.sony-asia.com/support/subtype/notifications/336580).So my laptop was repaired free of cost.

Details can be inquired from below mentioned -
date-7 June 2010,
Job No.-PSC 6179
Preet Service and Care,Ram Krishna nagar,Kanpur-208012
Ph-[protected]

As I told this was just the beginning of my problems with my laptop.I faced the same situation in February 2011,My laptop suddenly stopped working and the culprit was again the same NVIDIA GPU,but unluckily this time I was in Bangalore and the service center guys refused to repair it for free of cost as they told that this warranty is only limited to junk display, please mark their words here.They quoted me 17000 Rs here for the replacement of the motherboard as again Sony can't just change the GPU only .I think the people sitting on the streets of SP Road in bangalore are far better skilled than the people in Sony Vaio Service Center crew as they can do chip level repairing and they even don't charge 1000 Rs to just replace any part which takes no more than half hour in the worst case.Its a very bad example of making money by looting the customer.
Mentioning back to the Sony notification in the above link I will say what ever is written in the notification is in a generalized form rather than the specific problem.If you visit the google and search for "NVIDIA GT 8400M" which is my laptop's GPU unit you will get many result showing the different kinds of problems being faced by the people due to this same piece of hardware present in Sony Vaio laptop.Again if it was just the junk display that was covered under warranty then I would like to ask if the people who serviced my laptop for the first time for the same problem were a fool or they paid out of their own pocket.Finally I paid the service center an inspection amount of Rs 276 and looked for the other options and I got it repaired from the 3rd party who charged me 4000 Rs for the new GPU unit including all the service and provided a warranty of 6 months unlike Sony which provides warranty only for 1 month.

Details of this case-
date-21 Feb, 2011
Job Information-1456
RMS Technologies Ltd
Jaynagar,Bangalore
ph- [protected] ,17 ,18


March passed peacefully and somehow I tried to come-over the loss of 4000 Rs but this was not the end .On April 12 ,2011 my Display became dull.This time it was not the GPU but the LCD inverter.It was diagnosed by Sony service Center where I gave my laptop on April 14,2011 and collected back on April 23, 2011 with an estimate of 4932 Rs. I was not in a position to spend this much amount again so I collected back my laptop after paying an inspection amount of 276 Rs.
After collecting my laptop I did some research by myself and found that my Laptop uses Inverter board of " Murata TW9394V-0 MPV5K003 LCD Inverter".The cost of this part in spare shop is Rs 950 but unluckily this was out of stock in the few shops that i tried .I don't have the spare time to search whole Bangalore .After a hectic job schedule I get time only on Saturday and Sunday and most of the shops are closed on Sunday that leaves me with only one day to search the market.To avoid the problems I gave my Laptop to the service center.got it repaired on May 23,2011 and paid the quoted amount (Job number[protected], Service Invoice number[protected].

Details are below-

Inspection was done at-

Sony India pvt .ltd.
No 239,mysore Road
bangalore
ph-560039

Product was repaired at-

Sony India Pvt Ltd,
#743,Sri Krishna Temple Road,
Indira nagar 1st stage,
Bangalore
Ph[protected] ,64

Till this time I have already spend an amount of (276+276+4932+[protected] Rs .needless to say i have lost my much valuable time in this process and my work has been affected seriously.
On the very day I got my inverter board repaired at Sony service center I could see my screen flickering time to time, which I didn't noticed while I collected my laptop.I thought of taking it back to the Sony service center on weekend but only two days passed and my screen again went dull.The same problem as before .This time Sony service center inspected it and came out with a result that my LCD is defective and gave me an estimate of RS 17894 (Job Number[protected],Estimation number[protected].

Now I feel that it was better to purchase an new laptop rather than spending any amount on this crap piece provided by Sony.
This total process that is harassing me since February has cos me precious money and time.I am an employed person who has to work after hours to make a living.As my clients are mostly US based I have to attend net-meeting with them mostly around 9 PM on week days which I prefer to do from home as it is a regular routine .But this failure of my Laptop so often compelled me to stay late in office to attend the net-meetings.I can say that I have been psychologically harassed by Sony .

To summarize my points

1.At the first place Sony sells a laptop to the customer which is pron to be defective.
2.It was in the knowledge of Sony that the Nvidia GPU that they were using were defective and even then they released the system in the market without proper testing.
3.The prices fixed on spare parts by Sony are too high and even does not contain any warranty .Just one month on new part is negligible.
4.The service charge set by Sony just for replacing the parts are too high.(Eg.. If I want to replace my RAM or hard-disk I need to just open a screw in the bottom and this process will take no more than 5 minutes.Sony charges 1000Rs for it)

I expect Sony to compensate me for the troubles and frustration that I have faced using the crap piece provided to me at an MRP of Rs 60,000. and further invested an amount of Rs 9484 with DVD writer and battery still defective.And asking for a further investment of 17,894 Rs

Regards,Anshul
e-mail-anshul.singh.[protected]@gmail.com

Dear sir,
I have handover my mobile (sonyericsson mobile model-C903) to accel care center,microcare peripherals no;32,!st floor,above canara bank,sarojini devi road,secundrabad.due to subdisplay problem on 21st may'2011. But still there is no progress and servicing people responce was to worst ,they are not giving any information and cutting the phone without answering .please check the details of problem to result .
Details : Mobil:sonyericsson, Model:C903, Problem:subdisply(blank disply problem). Work order no:SE[protected] on 21st may 2011 .pop date:26th jul 2010 at sony center, ELS status :ok .Warranty Status:Yes.
Thanking you sir,
yours faithfully,
N Srinivas,
E mail id:[protected]@yahoo.co.in.

Sir;

I am using your satio mobile. Now the display panel is not working and
is under warranty. For getting service I contact the service centre
[protected] at cochin as per information given in your website.
When i call to this number they told that this number does not exist.
I am staying 105 km away from the nearest service centre. So please
help me to resolve the problem. In addition to the above problem the
system is frequently hang up.

I am using your phone for the past 10 years ( t68/ k700/ k750/ k790/k810/satio)


Awaiting for your reply at the earliest.


Service centre address given in your site.

SHOP NO:B56, FIRST FLOOR, G.C.D.A COMPLEX, MARINE DRIVE,
682031 Cochin
Phone: [protected]
--
[protected][protected][protected]
Lyjo Joseph
LSoft Technologies
AGP X /1260 Vivekanandha Nagar
Opp. Police Station
Adimaly, Idukki
Kerala - 685 561
Mob : [protected]
Reply:

Dear Lyjo,

Thank you for contacting Sony Ericsson Contact Center.

With reference to your mail, we apologize for the inconvenience caused to you.We comprehend your sentiments over the delay in contacting you.We would request you to visit the service center again and submit the handset there and after submitting the handset please provide us the Job sheet details, IMEI number of the handset and address of the service center, so that we can escalate the case to our concerned department and try to provide you the best possible solution.We would also request you that if the service center is not submitting the handset then kindly give us a call from the service center itself on our toll free number[protected], so that our contact center executive can talk to the service center engineer to resolve your problem.

Reply
As per your requirement I am sending the details.

Work Order No : SE311TH111703
Model Name : Satio U1i, Color Black
IMEI No : [protected]
Service Centre : Accel , Swiss Time House, Shop No B56, First Floor , G C D A Complex, Marine Drive Contact No :[protected]

Current Problem: Touch Not Working, Call Dropping, Frequent Hangup

For Information I have attached a copy of bill.

Awaiting for a positive response.

Lyjo Joseph
Mob: [protected]
As per your information i have given the handset to service station. They told me that the spares are not available now. Please bring handset after two weeks.Can you please suggest me an alternative solution for the same. A copy of the service request form is also send with this mail for your kind considaration.

Please help me

Lyjo Joseph

sir;
3 times I had visit the service centre (details given in previous
mails) for solving this issue. They repeatedly told me that they have
no stock of touch screen, please visit after two weeks( every time I
visit the service centre)

Now i can't use this phone. Please take any action for the same (not in mails).

Please tell me which service centre is ready for solving my issues
(Prefer Cochin/Kerala)

I have already complete 2 months with this issue under the warrenty period.

Waiting for a positive action

Lyjo Joseph

Sir;

Nobody respond for my mail dtd June 1st 2011. Please assist me to use
my mobile in good condition. Once again I am sending a copy of the
Service request form for your kind consideration.

Yours truly
Lyjo Joseph
Mob : [protected]

Sir
As per the information I have contact the service centre ([protected] - Cochin Service Centre). They told me that they have no stock of touch screen. They have already so many pending in this case. They told me to come after 1 week. Before coming please call and confirm the parts. What I do.......... This is your service centre status. This service centre is 120KM away from my office and only ordinary bus service is avaliable to reach there; it will take 4 Hrs journey.

So I beg you; please assist me in humanitarian considaration.


Lyjo Joseph

No body (company people) suggest any solution for the same. The worst service providing mobile company is sonyericsson in my last 12 year experience. So i suggest you that no body purchase the product.

I am sumi. I have went for sony industrials recritment at coimbatore. That is a consultancy service. Just they collect 1100 money from us and forward our data to one placement office which is place at gandhipuram or singanallur. so dont beleivein sony, i[censored] want to get a job just make a call to Mrs. KALA , she is a placement officer. She will arrange any job for us but we have to pay 1000 before getting job and after getting job have to pay 700/-

I had booked the above item on 02/06/2011 thru indiatimes shopping & have received the parcel on 07/06/2011. The invoice number is 1322 dated 04/06/2011 of NR Computech, Room no. 24/25, second floor, Ripon Bldg.,Balaram Street, Opp. Badarbaug, Grant(E), Mumbai – 400 007

The lmei no. is [protected]. No warranty card is given alongwith the set.

However, though the battery is fully charged,the handset is not starting up, I am not getting the menu screen/ display nor the battery led lights are glowing.

After putting the set ‘on’, a triangle with exclamation mark therein & picture of mobile appears. I have been told by some mobile shops that the handset is locked & it has to be unlocked online. I am surprised how locked phones are supplied to the customers when they are of no use to them unless they are unlocked.

Kindly guide me under the circumstances& please help me to resolve the grievance.

MY NAME IS AYUSH KUMAR, I HAVE PURCHASED SONY VAIO S/N-VPCCW23EN & S/N-[protected] PURCHASED ON[protected] WITH 2 YEARS EXTENDED WARRANTY.ALL THE SUPPORTING DOCUMENT I HAVE ATTACHED WITH THIS E-MAIL.I AM FACING THE SAME ISSUE SINCE FROM LAST SIX MONTHS BUT NO RESOLUTION HAS BEEN PROVIDED TILL DATE EITHER FROM CUSTOMER CARE NOR AT SONY CENTRE.
MY ISSUE IS THAT MY WEBCAM AND MIC STOPS WORKING AFTER A TIME SPAM OF 7 DAYS AFTER NEW INSTALLATION OF WINDOWS EACH AND EVERY TIME CUSTOMER CARE RECOMENDS ME TO RESTORE COMPLETE SYSTEM TO RECOVER FROM THE PROBLEM , THE PROBLEM GET CORRECTED AFTER NEW INSTALLATION BUT FOR TIME SPAM OF 15 DAYS ONLY AGAIN AFTER COMPLAINING CUSTOMER CARE,THEY RECOMENDS FOR THE SAME .FIRST TIME CUSTOMER CARE EXECUATIVE RECOMENDS ME TO DISABLE WINDOWS UPDATE, I DID THE SAME ,NEXT TIME I GOT RECOMENDATION FROM YOUR SIDE NOT TO USE MICROSOFT SECURITY ESSENTIAL I HAVE FOLLOWED WHATEVER YOU GUYS HAVE RECOMENDED BUT THE PROBLEM STILL PERSISTS , I DON'T KNOW WHAT TO DO AS YOU CAN ALSO IMAGINE WHAT WILL ONE'S REACTION IF ONE HAVE TO REINSTALL OPERATING SYSTEM AFTER CONTINUOUS INTERVAL OF 7 DAYS.
KINDLY PROVIDE VALID SOLUTION AS SOON AS POSSIBLE AS I AM SICK OF SAME ISSUE.
KINDLY FIND THE ATTACHEMENT COPY OF BILL AND SCREEN SHOT OF ERROR MESSAGE.

THANKING YOU IN ADVANCE.

TO WHOMSOVER IT MAY CONCERN

I work with a legal firm in Mumbai and this is a grievance I want to raise after much long agitation with the phone I had sent for service due to charging disfunctionality on my less than a year old SONY XPERIA X10 (Black) Phone. You can get the details about the phone on the attached service copy.
It is a much unpleasant experience for a true Sony customer. The customer service at 1800 number name Arvind gave me the worst possible attention to my queries when I called to confirm the status and the position of my phone(This was June 7th 2011, 4:10 pm). The Escalation point when asked to the contact center representative he just feverlessly disconnected my call; I never bother to callback again.
I got the CC no from the Vashi, Navi Mumbai Service Centre when after continuous follow up I did not get the favored reply and they routed me to the Customer contact centre finally for rescue.
I was using two different no on my two different phones (One business, one personal) before the second phone Xperia X10 started giving me problems. The phone was not at all charging and so I went to check this phone on Tuesday the 17th May at 6:25 pm and they told me that they cannot take my call as the service centre is closed for any further service calls (Working Hours for Vashi are 10 AM to 6:30 PM, Monday to Saturday). I had my patience and again gave a visit to the Vashi service centre on Saturday 21st May 2011 at 12:30 PM. They environment was very lousy and they prepared my service sheet after 30 min with the inference that the Motherboard is faulty and needs to be replaced. The Front Service desk Rep at the service center Mz Archana told me that this will take them at least 7-8 working days. After asking if I can get some stand by phone during the period to use, they told me that the company do not have or carry such policies for stand by phones. I BUYED IT! And walked away.
I was having an old phone with me to rest my SIM card for 7-8 days from there. I was waiting for some update which I never received and finally I called the service centre and they told me that the part is not available and this is going to take more days. I am following up this issue since then and i am always getting the answer that the phone is not serviced yet. I don’t understand if this is a new phone in the market why the service delivery is hit if the part is missing. When we create new products we also create their new spares.
TOP OF that there are no service charters (SLA) prepared for service centre which indicates the replacement/ damaged and giving the approximate time for resolution. If already there why is it not mentioned clearly on the service sheet and if not who pays the penalty?
Lot of my business opportunities are hindered after the loss of this phone. It is a huge buck loss for me every day.
I love the phone and I want it back to save my time and improve my lifestyle.
Please let me know who can give me proper replacement for my phone. I need it badly. Rest is on you people and my next move to buy other phone.

Thank you
Prasad Chandrankant Desai
Cell: +91 [protected]
Cell : +91 [protected]
Business : [protected]@pharmanet.com

Details:
SONY XPERIA X10
WorkOrder No : SE[protected]
IMEI NO : [protected]

I am a job seeker, I have to attend an interview on 07th june 2011 through sony industrial recruitment, sulur, coimbatore. I have noticed as sony is fraud company through the complaints. But i hope much more this company for my career, now only i came to know by internet. Wat shall i do for next step? Whether shall i attend the interview or not? If i have to attend the interview, i have to pay 1500/-.. Please someone give me an idea!!!!!!

Sir,
Due to some operational problem of my sony digital camera of model DSC-W120, I contacted the authorised sony service center i.e.,Rajpath service centre,15,Bapuji Nagar,Bhubaneswar.Though my camera is covered under warranty period, still the service centre charges 4143 rupees including labour charges of 500rupees. I have emailed twice to Sony company regarding this.Everytime they told me that their representative will meet me soon.But neither they contact me nor they resolve my problem.Also the service centre refused to accept my complain that why Iwill pay service charges when my camera is within warranty period.So I request you to take up this matter with oth sony ompany and service entre.My job no in the service center i WSI[protected].My complin no.with sony company is[protected] and[protected].

my Sony laptop creating bad sound, when i use it.

sir,
i m deepak kumar from jaipur . i have sony ericsson m.no w100i spiro.serial no is-[protected].pop date is 3 nov 2010.
sir actuall i submitted 2 times in service and 4 times software update but i have still problems with
problems like -phone hang parmanently in mune/applications,slider,loud speaker,internet,camera prob,messaging process
slow,hanging prob and on /off also.

Right now i submitted my phone ACCEL CARE CENTER, SERVPRO TECHNOLOGY ,b-2,r-20,yudhisthir marg,near dear park c-sheme. but they said me phone is not replaced because the warrienty of replacement is only 7 days.

but i have still prob . in this so i want replace this other wise i want go in consumer court againts ur company.so check this and replace it.
the "Workorder no is-SE[protected]".
warranty status is yes..

i humble request to check this........

deepak kumar
dayalpura watika sanganer jaipur
pin-303905
ph no [protected],[protected]

phone problem
I purchased a cell phone sony ericsoon T700 (IMEI NO.[protected] on 12th september, 2009. There was some problem occur related to camra picture, Actually picture was not saved in memory. I went to that shop from where I have purchased It. They advised me to go to mobile repair center Chandigarh. The repair centre people told me that it is a software issue and we have updated the software on net but still the problem is not rectified. They didnt even resolve my problem and they also asked this is software problem & can not be solved.

Bhupinder
[protected]@gmail.com

Dear SONY,

I am (WAS) an ardent fan of SONY since last 12 years, may it be TV, music system or Home theatre.

MY TV IS (WAS - its dead NOW, rather a costly BOX) SONY BRAVIA KLV 32S 300A

I purchased a SONY Bravia on Mar 2009 and on Mar 2011 it suddenly went white, I immediately called the Customer Care and they made me change the Temp Setting to COOL and it worked fine for a week and then it again started so I again changed the setting. But on May 2011 it went white and then since then did not recover.

On 22nd May I lodged a complaint (Complaint # 7492473) and and had to followup repeatedly with the Engineer who finally arrived on 28th May and below is the description of what happened.

The Engineer was from SONU ELECTRONICS MIRAROAD, Thane

The engineer who visited out house is Raju Murugan. His manager is Girish.

First he told me to start the TV and the color changed to WHITE. He said motherboard is gone; and then he changed the motherboard with a V series one; but our motherboard is of S series. (HE SAID BOTH THE MOTHERBOARD ARE ONE)
It did not respond; meaning the TV did not even start.
Then he put our motherboard (S Series) and the TV started. Then he said it is the panel problem and it will cost us 11,000 rs.
The engineer did not even close the TV properly and left.
The engineer said that he can get us the machinery from some other tv personally and we have to pay him. He charged 150 rs for opening the TV which i gave him. He informed that we cannot get the panel from anyone else so I have no choice but to get it replaced from him only. He said he will get back to me on Monday i.e. 30th May but there was no call and then I called on 31st May and he gave me his manager's (GIRISH) cell no. and the manager said it will cost me 10400/- for the panel.

Again I talked to the SONY Customer Care executive on 31st May and told him the whole story (Complaint # 7543060) who assured me that soon SONY will call me. But no one has called as yet.

My hard earned money has vanished.

From 6 am to 9 pm we (my wife and I) are in office 6 days a week and no one is at home even if we have a usage of 2 hours daily then too for two years its less than 3000 HOURS and I think SONY says its life expectancy is 60000 HRS.

Please help me.

Ganesh Gopinathan
[protected]@rediffmail.com

Dear sir,
I hve bought a sony ericsson yendo w150i mobile ,

I hve seen that whenever i start to use music through walkman option mobile gets Restart automaticaly.
mobile has been bought on 17.05.2011.

Regards
Jha
[protected]...

Dear Sir,

I am City based industrialist of Chandigarh. I have purchased a Sony Laptop-i5 Model last year on 10th July, 2010. I am facing a problem while switch on the laptop, it is totally not working at all. Even its not starting. It is showing the message on screen " BOOT FILES ARE MISSING, TRY TO RESTART AGAIN" . Now i request you to please tell me procedure for getting its repair. If you have any Sony Customer Care Center in Chandigarh then kindly tell/ inform me on my Email or on my Cell phone. the nos are - [protected],[protected] And Email ID - [protected]@rediffmail.com. you can call me or can inform me in the way which you want. But i request you to take the needful action as soon as its possible because i am having all confidential and needful data of my company in laptop. I am facing a big problem in managing my business. And give the cell number of SONY Northern India Regional Manager. So that i can describe my problem with him.

So, please take necessary action immediately and rectify my problem.

Thanks,

R.P.Singh. (M.Director)
Golden India Steels Pvt. Ltd.
Industrial Area, Phase-1, Chandigarh-160002