Sony India Complaints & Reviews

poor services
Dear Sir

I am an unfortunate and a poor user of Sony Ericsson Mobile phone who is
being harassed by your service center in Bangalore, India.

I will request you to please help me.

"I have purchased one SOny Ericsson W395 on 5th September 2010 from Univercell for a Rs 5500/-(Five Thousand Five Hundred only).

All my friends were insisting that I should go for a NOKIA if I am spending that much but still I trusted Sony and invested in that. But after the painful experience, I think they were right. Even they have
the right to teaseme and they do.

My handset started giving few problems like loosing network, Low Battery Backup, Memory Problem very often and display also used to go blank.

I deposited the handset in your service center several time from date of purchase i.e. every month I deposited for repairing and now I deposited in M/s Service Point, No. 652, 1st Floor, 11th Main, Jayanagar, Bangalore- on 18th March2011 vide work order no SP311ST111424

I want replace the same product with another one if its not possible to repairing because now I am in Warranty Period after the warranty will expired then I am not able to spend for repairing. I am left with no option and choice except to speak to higher authorities like you and update you regarding the FRADULENT PRACTICES being followed by your service centers.

I will request you to immediately look into the matter and I will like you to help me.

Waiting for reply
S.R.SREENIVAS

[protected]/ [protected]

Hi

Below are the mails send to sony regarding the part which my cell requires to operate,none of them actually replied or call back for confirmation,as my cell is in warranty period its almost 3 months i have not received my cell part,when called at service center /call center then just say part is not available and would take one more week.they are not even willing to replace the cell if they dont have the part.my cell warrant is been wasted lying in the service center.can any one get me a solution to get my cell back.its very bad to find that reputed company are not respecting the costumer but making fool of them.

work order number- se311kt110229
its like calling the service center/call center every week and getting same answers
can it be reported to court,please help.
[protected]@gmail.com is the email id
name- Ameet


Hi
To Whom so ever concern,


Its almost 49 days since i have given my cell for repair ,i haven't received any communication from Sony regarding whether my cell would be repaired on from your side ,its me who has to call up every time to service center and call center to ask whats the status .its so disappointing when people working at help desk talk rubbish just to avoid talking to customer,this again is very surprising that people working for you are not helping you gain customer but trying to help you lose them.One of you person working at help desk named meenakshi has got no sense to talk to people.first when contacted told that my cell phone part would take time to delivery as of my phone is in warranty they would give me additional 1 month warranty on that part ,when my cell part gets replaced.to my surprise when i called her after 15 days she not only denied the fact that she gave a commitment but also gave reason that the part would be available after 29 march 2011(i.e more 20 days) as they order it in bulk quantity.i don't get the reason that you people would keep phone complaints unattended , unresolved unless you have a bulk order to your assessment.so what do you expect from customer before buying Sony phone that he should ask the retailer or you that do you have parts available so in future if his phone gets damaged it can be repaired soon.you guys in customer service really don't give a to make it your priority to attend to customer need ,but wait for your comfort to come .
your representative meenakshi not only hung up when asked to give any senior person number to talk , but disconnected it when called up again, such arrogant people are definitely helping you gain customer respect.

If this mail is read by any responsible person and not by call center employee's i would request him/her to please sort out the issue and help me get my cell back ,
i would be more than happy to sell the phone once i receive it as i won't like to face this situation again in my future relating to product of sony ericsson.


Thanks
Ameet


Hi
To Whom so ever concern,

Can you people understand what amount of frustration it builds up when when some one don;t perform as expected..For the past two weeks i have been told same silly reason that my u5i touch pad is not available due to which the cell phone cant be repaired,to add more spice to it the representative tells to dispatch the phone from their service center and take it to andheri branch for repair .such attitude if shown on work would result in positive customer feedback for you but they don't.How much time and money should i have to spend to get a faulty piece repaired even considered in warranty period.
To a very disappointing note i don't think trusting sony would help me to make it a trusted brand image in future.
kindly let me know the contacts for your H.O representatives to mail with so as to ask them to repair it.also suggest alternative so as what to do when nothing happens from your side.
[protected]@gmail.com, 01/Feb/2011 03:57:15 EST

From: ameet borade, [protected]@gmail.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 89523352
Hi
To Whom so ever concern,

Can you people understand what amount of frustration it builds up when when some one don;t perform as expected..For the past two weeks i have been told same silly reason that my u5i touch pad is not available due to which the cell phone cant be repaired,to add more spice to it the representative tells to dispatch the phone from their service center and take it to andheri branch for repair .such attitude if shown on work would result in positive customer feedback for you but they don't.How much time and money should i have to spend to get a faulty piece repaired even considered in warranty period.
To a very disappointing note i don't think trusting sony would help me to make it a trusted brand image in future.
kindly let me know the contacts for your H.O representatives to mail with so as to ask them to repair it.also suggest alternative so as what to do when nothing happens from your side.


Thanks
Ameet.

On Sat, Jan 29, 2011 at 1:07 PM, <questions.[protected]@support.sonyericsson.com> wrote:

MyPhone Fun & Downloads Update Service
Dear Ameet,

Thank you for contacting Sony Ericsson Contact Center.

With reference to your mail, we understand your problem and disappointment you have come across and sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you.However, we would like to inform you that we have forwarded your complaint to the concerned department and we will surely get back to you with the best possible solution.We need your co-operation in this regard.

Best Regards,
Hanu Pareek
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL






Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.









[protected]@gmail.com, 28/Jan/2011 06:51:08 EST

From: , [protected]@gmail.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: Vivazâ„¢
Opinion: Hi,

This i s regarding the vivaz phone which i had bought in october 2010.being in warranty i took it to the nearest sony Ericsson service center at kaizer telecom,wher in i was told that it had its touch pad problem and would be replaced in a span of a week time.to my suprize when i contacted them they said they have't received the part yet and would take more days.
they even didn't have any policy to give a substitute phone for use till that period,they told told to contact service number and register a complaint on doing which the problem would be resolved as fast as possible said by the service agent.
its very disappointing to find that such a reputed company can't even help its customer in its described time period .i had been using sony phones for over 5 years now but never expected to be handled this way.
i have lodge a complaint in service center ,would you kindly sort out the situation ,as if you don't have that touch pad with you why should i suffer for it,kindly say you don't have it and replace my cell rather than making excuses.
work order number- se311kt110229
hoping for improvements

Thanks
Ameet

Country: India
First Name: Ameet
Last Name: Borade
Phone Number: [protected]
City / Region: mumbai
Agree Legal Terms: No.
Sign up for enews: No.



This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:89523352,2]

sir,
i bought a VPCYB15AG laptop on 24th mar. On 5th of April it crashed, i did sent a mail to Sony and i just got a reply regarding the service centers location. nobody even bother to call me. the complaint no was 7228717. however that time i followed the recovery steps and it got OK. today again in the morning when i switch on the laptop i didn't start. i called up the customer care, they simple said we cant assit you, you have to visit the service center. i visited the service center in bhilai as per stated in your mail, amazingly they don't deal with laptop. so i have to all the way 60 kms to raipur. and when i gave my laptop to service center (Star Service) they simply said they have lot of work they will look into it on Monday.
my problem is i have to leave for mumbai on 12th morning, and i have presentations to be given. all i want to know is firstly why Sony is making such kind of sub standard things, and secondly why customers are fooled around once they have problem in the system.
Regards,
Mainak Datta,
Contact - +91-[protected]

i purchased a sony vaio netbook from tech terminal 2, sect 20, chandigarh on 16th feb 2011...wen i started using d laptop at home the same day, i realised that keyboard was not functional...i took it back to the dealer and he stated there must be some problem with the windows..he reinstalled the windows and gave me the laptop back next day..after 1week, i realised that everytime i used to switch it on , it would go the vaio rescue mode first..after 3-4 days, it stopped functioning, dint switch on either...i again went to the dealer, who assured me thaat it was a problem of windows getting corrupted with virus and again reinstalled the windows and returned me the set next day...
third time again the laptop crashed in 1week, stating operating system not found on screen..this time i went to the service centre and was astonished to know that my laptop is not the same set as i purchased since the serial numbers dint match..the service centre dint accept the service coupon...problem in the hard disc was found...when the dealer was informed of this exchange in set during windows reinstallation with a defective piece, he refused to accept the responsibility...now i am left with a huge mental torture o[censored]sing a defective exchanged laptop, which might again crash anytime, with dealer not helping me out...

Kindly look into the matter and help me out...

respected sir/madam
my name is satish chandran ([protected]) working in kaya limited. recently purchased a sony ericsson x10i phone from the mobile store in frazer town in bangalore. within the 2 days of purchase i faced a quite issues with phone like ear volume was less, got hanged everytime, homescreen get jamed and most importently the battery hardly remains for 4 hrs, even if you dont use the phone the battery was going down. i was really dissapointed and went to the store and asked for a new set but they refused it and put me in phone with there sales officer mr. shiv , i spoke to him and made him understand that there lots of issue with phone but he spoke to me very badly, insulted me and also told you do what ever you want to ...

then i went all the way from my home which is k.r.puram to cunnigham road where they have the srvice centre which was really hopeless....

they told me this just an s/w issue we will rectify and give you, they did something with phone and promised it will not happen again but just after 3 days it started agian then again i went to them told them its the same then they took the set and told me we will check and give it to you in 2 days but no one turned up after 2 days i myself called but noone responed ...

after a week i called them and told that when are you going to give my phone they said its still getting rectified i shouted at them saying you guys told me it will take 2 days now wats the problem then they just asked me to come and pick up the set i went again but the give me the phone saying they need the receipt i told i have already spoken to your person and told him i have submitted the reciept some where and he just asked me to get the ref no which i have but they dint give me..... again i went home and got the reciept got my phone but beleive me its the same .... i feel totally cheated by sony ericsson ... spent 24600 rs for no reason and spent almost 3000 rs for just givng it service centre ,,, IS ANY ONE THERE TO HELP .. I HAVE ALREADY SENT A LEGAL NOTICE TO THE MOBILE STORE ..BUT NO RESPONSE YET ...PLEASE SOME ONE HELP .....CONTACT ME AT [protected]

I have given my cell phone:u10i(Aino) to HarKrishan services, District Centre, Janak Puri for display and slide problem on 10 March,2011. They have such a poor after sale service that they are not able to arrange some parts to rectify the problem. Today, its more than 25 days since my cell phone is with them but the status of the handset is same: "waiting for the part". I had even registered my complaint: 89935654ri on Sony Ericsson's complaint deptt on phone, but they also speaks the same language.

I think Sony Ericsson has lost all the good image they had initially. My 2 friends are also facing similar issues with service centres of Sony Ericsson.

I strongly discourage purchase of Sony Ericsson's handsets because they have very very poor after sale services.

Regards,
Abhishek Arora

sir, recently i bought a sony w 100i spiro mobile . it has so many problems.i went to service centre and updated software but all the problems are remain stable. i wnt my piece to replace.

I purchased a sony ericson phone j20i during 10/2010 , but after a month my phone started displaying a massege don't charge and contact to the service centre , i follow the instructions and got the problem resloved through jony electronics at shimla (authorise service centre of sony), the phone started to hang on within a periond of fortnight , the phone was again sent to jony electronics at shimla (authorise service centre of sony), for repair /servicing and the problem was rectified again, the same problem again encountered after twenty days. and was again repaired from above said service centre , but now for the forth time in a period of five months the similar problem is being faced. as such it seems there is a manufecturing defects in the phone. As my phone is in warranty period the same may be replaced please .

sony is merely making profits and making fool of the customers who trust on them blindly i wann to complaint that i purchased my sony bravia LCD last year same month march and after year completion which was 10 days back suddenly the screen went black and when i called sony customer care they asked me to give 770 Rs as a labour charge and visiting .
I'm really v v surprised and annoyed that a brand sony on which we trust blindly is also not trustworthy within a year how can this thing happen
plz anyone suggest me what to do should i go to customer court or sit quietly n tolleret their nonsense
plz suggest
bhoomika

In may 2010, i buyed sony walkman unwired w202 from raipur, no it has volume level problem and when i sony service centre vizag , the dealer are telling that the product will not replace as the purchase voucher is fake one.

DR Ashish here.
I gave my 14 inches videocon television PCB to take away to the company on 31 st march 2011 for repair (just to change the transistor) to SONY ELECTRONICS, New maruthi nagar, Chaitanyapuri, Hyderabad whose technician who reported me at home in response to the enquiry put on Sulekha.com. At that time, he promised me that being a simple problem, he will deliver it on 1st march or in the morning of 2nd march. On 2nd march, on calling the office, the executives told that they have given a holiday to all technician in view of world cup final and though it is ready they wont deliver the television PCB before monday 4th march.
Called the technician and he is telling that he is busy with the office work and will come soon.
Clear lies.

What shall i do??????

i took the holiday from my hospital to enjoy the cricket match at home, but the response on the part of the company is pathetic. if they do this with professionals like me, what about the lay man???
and also did not receive the calls afterwards.

PLEASE NEVER EVER TRUST THIS COMPANY for anything. Just a advice to avoid frustration.

Dear Sir,

I am the winner of 3rd prize (3D CYBERSHOT CANERA) of 2010 DIWALI SONY INDIA 3D FESTIVAL OFFER, but I have not received the prize yet . My name is shown in the winners list kept in your Website and my S. No. is 413 and Coupan No. is 560516. I have done all formalities as per message given by your representative and sent Original Coupon No. 560516 along with photo copy of pan card, House Hold Card and Invoice to the THOT MEDIA PVT., LTD., GURGOAN, HURYANA through the Professional Couriers vide Consignment No: 0136678 dt,[protected]. Even after a lapse of two months there is no response from your side . I contacted your company representatives, Customer Care Center in Hyderabad several times over phone, but I did not get proper information from them. I have received neither any information nor conformation letter regarding winning the prize. Please send the confirmation letter and the Prize Article i.e. 3D CYBERSHOT CAMERA. I sincerely hope you will pay attention to my request and respond positively at the earliest.
.

With Regards
N Mehaboobjan,
W/o AVM Mohammad Ali Jinna,
D.No. VI-410, Temple Street,
Madanapalle, Chittoor District, A.P.,
Pin No. 517 325.
Contact Nos. [protected], [protected]

The Managing Director
Sony India




Sir,

Please refer to my numerous complaints registered with the customer care helpline (Comp No. 7158772 , 23.03.2011) and several mails (ref no. 7183021 and 7158774) in respect of the malfunctions (Hazy/ Blurred picture and non uniform distribution of the backlight over the surface area of the panel) exhibited by the TV set (40EX720) I purchased from Sabharwal Electronics Dwarka Delhi.
An engineer Mr. Tikkoo visited my premises on 27/03/2011 to examine the TV set and explicitly agreed to my complaints that the back light intensity on the panel is highly heterogeneous owing to which the picture quality is very poor, smoky and hazy in patches. He asked me to request the company to provide refund as this particular model of TV is newly launched with new circuitry and all TV sets of this model are governed by these facts, hence replacing the TV would not solve the problem. He asked me to provide the photocopy of the invoice and the warrantee card which I did with alacrity.
May I mention here that in no case I am interested to get the refund as I needed a good TV for entertainment? However, the pathetic picture quality of the TV I bought for Rs. 83000/- frustrates me and my family members and I repent on my decision of buying a Sony TV. Furthermore the boorish attitude of the service department of Sony India has aggravated my miseries.
I therefore request you to intervene into the matter and arrange to pave the way to end the miseries I am suffering at the hands of Sony India.



Yours sincerely


Dr. Hemant Kumar
Ph D, BOYSCAST (U K), R.A. (Italy)
Professor of Electronic Science
University Of Delhi, South Campu
Benito Juarez Road, Delhi 110021
Ph:[protected], Fax:[protected]
Phone [protected]



Residence: B-101, Himachali Apts. Plot No. 8, Sector 3, DWARKA, Delhi-110075

Dear Sir,
This is with regards to the Sony Ericsson X10i phone purchased from sony ericsson enterprise (details of phone and purchase as in this email below.)
With deep regrets I wish to inform that the phone was purchased on companies good reviews however, I have been experiencing problems with the phone since a week of my purchase. Currently the phone is lying with the authorised service centre at Patna.
Description of the problem: I was handed over the phone to Aditya enterprises (Patna) on march 11 ,2011. The major problems are (but not limited to): poor battery backup and screen tapping problem. And after checking the problem I was informed that the phone will be swiped in a week but, when I visited to them after the promised date they told me to come after 2 or 3 days .Again I went to them and they told me that your phone has not come yet so kindly visit us after 2 or 3 more days. Well, so on March 24th I went to the service centre and it was really very disappointing moment for me. They did not swipe the phone and still the problem of the phone persists. I am informed that the phone will be swiped on same work order number.
Now you tell me what should I do. I m feeling really very disappointed. I hope you very well understand the kind of mental tension i am going through due to the lack of phone and continuous non-cooperative attitude of the service center.
The description of the phone are as follows:
Service centre-Aditya enterprises.G-13,
USHA ARCADE,SISODIA
PLACE EASTBORING ROAD 2327147.
NEW WORK ORDER NUMBER-SE[protected]
PURCHASE DATE-OCT 11,2010(HANDSET IS CURRENTLY UNDER WARRANTY)
Model-XPERIA X10i
IMEI no-[protected]
Regards,
Abhinav singh
[protected]

I purchased Sony Erickson w-100i mobile on[protected], after20 days i cant type any message because it was out of memory i dont know how it happens, it has enough memory to save the messages then after 15 days my mobile didnt switch on i dont know the reason for that problem..within two months how a product got defect...

Hi Gautam Bhatia..

This Neeli Dilip Kumar from visakhapatnam.....who
purchased a sony ericsson U5i handset last year nov 4th, a day before
DIWALI...i got a problem with this handset on jan 30 and submitted in
the nearby sony service center (BRIGHT SOLUTIONS) on jan 31st...You
just imagine yourself what kind of service center u r maintaining in
INDIA , that i have'nt got my mobile till now which is almost 2 months
over....within two months three mother boards are placed IMEI
:[protected], [protected], and [protected] ..these three
mother boards are scrap boards which you people are replacing in the
mobiles and giving back to customers...hatsoff for your deception..and
the maintenance of your service center..

i came to know that i have done a great mistake in buying
a sony ericsson mobile with poor servicing center, i dont want to
waste my time anymore...the way your representatives speaking with us
, clearly states that whatever the customer executive says is the
great deception VEDA for the customers..the ridiculous answers given
by your executives represents how well u people have trained them to
cheat the customers...asking us to wait for 15 days more , 2 days more
again 2 days more blah blah blah..DONT try to MISMERIZE THE
CUTOMERS...NEVER THINK CUSTOMERS ARE FOOLS TO LISTEN TO YOU PEOPLE

My point to this mail is Please send my mobile back, i
don't need any servicing to be provided, LET me place that mobile in
front of the media and show to the public how well the mobile is and
the servicing provided with the proofs..I lost the trust on your
company and cant get a assurance that my mobile works well in
future...and i lost my respect in front of my brother as i have gifted
this mobile to him...which my family members are making fun of me
because of this damn mobile....



MY work order number :SE311BS111194 dated on march 2
SE311BS110986 dated on feb 19
SE311BS110571 dated on jan 31

I have tried to reach you several times on phone..i guess this is your
number[protected],
dont ever treat customers as a terrorists in avoiding our calls
through your gatekeepers(customer service) who wont forward my request
nor the call to you...i have lodged the complaint in NRI blog, where
they need to know how things are working out in INDIA, as i am one of
the NRI victim bcoz of damn sony ericsson.....


SEND MY MOBILE BACK

Best regards

Neeli Dilip Kumar (C.R.O)
R.G.C.C.
Research Genetic Cancer Centre
115 M.Alexandrou str.
53070 Filotas-Florina
Greece.

Sir,
My name is Ashok kumar sharma. I have purchase a new cell of sony ericsson of model no=W20 ZYLO. Sir from the date of purchase i have submitted my cell phone two time in sony service center which is in nehru place its adderss is G-4,5,6 chandra bhawan building no 6768 nehru place ph[protected]. First of all their service is too slow they have return my cell too late in b/w 20 to 25 days.
Now third time there is a minor problem on which they have spend 20 days on it.
Today when I have call there recitalist has pick up the phone she has said me after one week I'll get the status of my wheather it will be in good condition or not. At that time I've a long argument with her after that she had gave me the phone no. of Mr.Sourav=[protected] She said that he is a manger of sony service center of nehru place.
When I have call Mr. Sourav at that time I was in anger mood He said that the spare parts of that phone is not available from the host, He gave me the no of Mr singh whose phone no is=[protected].
they have rome me a lot about that minor problem of this phone. After that i have called MR. Singh for a long time he has not pick up the phone from 2:30 to 5 pm. At 5:15 he has picked up the phone when i have remind him about the problem which i"m facing regarding the late reply of the service he said that i should call Mr. saourav back again and ask about the status of the phone i have said that how much money i would spend on the phone call for my phone at that time he said me that i should pich up my phone from there and he will give me address of another service center i said that how many days it will take in roaming me about the phone i said that if this phone is not able to repair so plz exchange my phone to another one because it is in warranty he said that i'll not give any new phone and your phone will be reapir in next 15 days.
I've asked his officce address to go there and to take some strick action about him. He said that i'll not give my officce address to you.

Sir please i'm requesting to you to take some strick action because i'm facing so many problem without my phone.

I'v purchased it on 29 september 2010.
I'v submitted it on 8 march 2010.
Its workorder no is=SE311INP10555
Model no= W20 ZYLO.
IMEI/Serial NO=[protected].

My name is Mr. Ashok kumar sharma.
My phone no is [protected].

Sir please take some stick action so that i could get my phone as soon as possible.

THANKING YOU.

dear sir,

i have pursed sony errision xperia x8 from poorvia mobile center in coimbatore. i have using aircel network not working in this mobie, please help me. other than network are working but aircel not working.


thanks
ramesh

+91 [protected]


dear sir,
my reference number is the 89957520. on 24th March,2011. but no reply your side. please make arrangement this issues. last one not sending any message.

your customer care call to 24th march. but not responding . that person wrongly talking.


this problem when you solve. please tell.


with regards
ramesh
+[protected]

I purchased sony ericsson w580i at 2009..problem is ..its not being charging & hands free are also not able to connect.i went to service center khemaka house near himalaya mall at ahmedabad for sevice ....
i got two different answers from crew ...one said it is closed it can b only repair on monday and other said it wiil take an hour because we are having lunch...
and actually they were doing just talking each other ...their were no responsible person who can give my answers ..not a single attandent with positive response.....sony ericsson staff are very disapponting they should value of their customers time..

and next time i m not going to purchase sony ericsson hand set..
[protected]@ymail.com

dear sir, madam, i have just bought a sony erricson xperia x8 & the speaker phone was faulty so i went to ur center in navi mumbai they requested me to go to ur center in andheri east mahakali road i personally went there handed over my phone to them vide ur work order no se311rt110311 dated 07/03/ 2011. respectively . they told me u will get it back after one week today is the 27 th and i have not received my phone i will be gteat full to u if some action is taken i think i have done a crime by buing ur sony erricon phone. thanking u in anticipation. awaiting ur early action.


simran saigal.