Sony India Complaints & Reviews

sony is merely making profits and making fool of the customers who trust on them blindly i wann to complaint that i purchased my sony bravia LCD last year same month march and after year completion which was 10 days back suddenly the screen went black and when i called sony customer care they asked me to give 770 Rs as a labour charge and visiting .
I'm really v v surprised and annoyed that a brand sony on which we trust blindly is also not trustworthy within a year how can this thing happen
plz anyone suggest me what to do should i go to customer court or sit quietly n tolleret their nonsense
plz suggest
bhoomika

In may 2010, i buyed sony walkman unwired w202 from raipur, no it has volume level problem and when i sony service centre vizag , the dealer are telling that the product will not replace as the purchase voucher is fake one.

DR Ashish here.
I gave my 14 inches videocon television PCB to take away to the company on 31 st march 2011 for repair (just to change the transistor) to SONY ELECTRONICS, New maruthi nagar, Chaitanyapuri, Hyderabad whose technician who reported me at home in response to the enquiry put on Sulekha.com. At that time, he promised me that being a simple problem, he will deliver it on 1st march or in the morning of 2nd march. On 2nd march, on calling the office, the executives told that they have given a holiday to all technician in view of world cup final and though it is ready they wont deliver the television PCB before monday 4th march.
Called the technician and he is telling that he is busy with the office work and will come soon.
Clear lies.

What shall i do??????

i took the holiday from my hospital to enjoy the cricket match at home, but the response on the part of the company is pathetic. if they do this with professionals like me, what about the lay man???
and also did not receive the calls afterwards.

PLEASE NEVER EVER TRUST THIS COMPANY for anything. Just a advice to avoid frustration.

Dear Sir,

I am the winner of 3rd prize (3D CYBERSHOT CANERA) of 2010 DIWALI SONY INDIA 3D FESTIVAL OFFER, but I have not received the prize yet . My name is shown in the winners list kept in your Website and my S. No. is 413 and Coupan No. is 560516. I have done all formalities as per message given by your representative and sent Original Coupon No. 560516 along with photo copy of pan card, House Hold Card and Invoice to the THOT MEDIA PVT., LTD., GURGOAN, HURYANA through the Professional Couriers vide Consignment No: 0136678 dt,[protected]. Even after a lapse of two months there is no response from your side . I contacted your company representatives, Customer Care Center in Hyderabad several times over phone, but I did not get proper information from them. I have received neither any information nor conformation letter regarding winning the prize. Please send the confirmation letter and the Prize Article i.e. 3D CYBERSHOT CAMERA. I sincerely hope you will pay attention to my request and respond positively at the earliest.
.

With Regards
N Mehaboobjan,
W/o AVM Mohammad Ali Jinna,
D.No. VI-410, Temple Street,
Madanapalle, Chittoor District, A.P.,
Pin No. 517 325.
Contact Nos. [protected], [protected]

The Managing Director
Sony India




Sir,

Please refer to my numerous complaints registered with the customer care helpline (Comp No. 7158772 , 23.03.2011) and several mails (ref no. 7183021 and 7158774) in respect of the malfunctions (Hazy/ Blurred picture and non uniform distribution of the backlight over the surface area of the panel) exhibited by the TV set (40EX720) I purchased from Sabharwal Electronics Dwarka Delhi.
An engineer Mr. Tikkoo visited my premises on 27/03/2011 to examine the TV set and explicitly agreed to my complaints that the back light intensity on the panel is highly heterogeneous owing to which the picture quality is very poor, smoky and hazy in patches. He asked me to request the company to provide refund as this particular model of TV is newly launched with new circuitry and all TV sets of this model are governed by these facts, hence replacing the TV would not solve the problem. He asked me to provide the photocopy of the invoice and the warrantee card which I did with alacrity.
May I mention here that in no case I am interested to get the refund as I needed a good TV for entertainment? However, the pathetic picture quality of the TV I bought for Rs. 83000/- frustrates me and my family members and I repent on my decision of buying a Sony TV. Furthermore the boorish attitude of the service department of Sony India has aggravated my miseries.
I therefore request you to intervene into the matter and arrange to pave the way to end the miseries I am suffering at the hands of Sony India.



Yours sincerely


Dr. Hemant Kumar
Ph D, BOYSCAST (U K), R.A. (Italy)
Professor of Electronic Science
University Of Delhi, South Campu
Benito Juarez Road, Delhi 110021
Ph:[protected], Fax:[protected]
Phone [protected]



Residence: B-101, Himachali Apts. Plot No. 8, Sector 3, DWARKA, Delhi-110075

Dear Sir,
This is with regards to the Sony Ericsson X10i phone purchased from sony ericsson enterprise (details of phone and purchase as in this email below.)
With deep regrets I wish to inform that the phone was purchased on companies good reviews however, I have been experiencing problems with the phone since a week of my purchase. Currently the phone is lying with the authorised service centre at Patna.
Description of the problem: I was handed over the phone to Aditya enterprises (Patna) on march 11 ,2011. The major problems are (but not limited to): poor battery backup and screen tapping problem. And after checking the problem I was informed that the phone will be swiped in a week but, when I visited to them after the promised date they told me to come after 2 or 3 days .Again I went to them and they told me that your phone has not come yet so kindly visit us after 2 or 3 more days. Well, so on March 24th I went to the service centre and it was really very disappointing moment for me. They did not swipe the phone and still the problem of the phone persists. I am informed that the phone will be swiped on same work order number.
Now you tell me what should I do. I m feeling really very disappointed. I hope you very well understand the kind of mental tension i am going through due to the lack of phone and continuous non-cooperative attitude of the service center.
The description of the phone are as follows:
Service centre-Aditya enterprises.G-13,
USHA ARCADE,SISODIA
PLACE EASTBORING ROAD 2327147.
NEW WORK ORDER NUMBER-SE[protected]
PURCHASE DATE-OCT 11,2010(HANDSET IS CURRENTLY UNDER WARRANTY)
Model-XPERIA X10i
IMEI no-[protected]
Regards,
Abhinav singh
[protected]

I purchased Sony Erickson w-100i mobile on[protected], after20 days i cant type any message because it was out of memory i dont know how it happens, it has enough memory to save the messages then after 15 days my mobile didnt switch on i dont know the reason for that problem..within two months how a product got defect...

Hi Gautam Bhatia..

This Neeli Dilip Kumar from visakhapatnam.....who
purchased a sony ericsson U5i handset last year nov 4th, a day before
DIWALI...i got a problem with this handset on jan 30 and submitted in
the nearby sony service center (BRIGHT SOLUTIONS) on jan 31st...You
just imagine yourself what kind of service center u r maintaining in
INDIA , that i have'nt got my mobile till now which is almost 2 months
over....within two months three mother boards are placed IMEI
:[protected], [protected], and [protected] ..these three
mother boards are scrap boards which you people are replacing in the
mobiles and giving back to customers...hatsoff for your deception..and
the maintenance of your service center..

i came to know that i have done a great mistake in buying
a sony ericsson mobile with poor servicing center, i dont want to
waste my time anymore...the way your representatives speaking with us
, clearly states that whatever the customer executive says is the
great deception VEDA for the customers..the ridiculous answers given
by your executives represents how well u people have trained them to
cheat the customers...asking us to wait for 15 days more , 2 days more
again 2 days more blah blah blah..DONT try to MISMERIZE THE
CUTOMERS...NEVER THINK CUSTOMERS ARE FOOLS TO LISTEN TO YOU PEOPLE

My point to this mail is Please send my mobile back, i
don't need any servicing to be provided, LET me place that mobile in
front of the media and show to the public how well the mobile is and
the servicing provided with the proofs..I lost the trust on your
company and cant get a assurance that my mobile works well in
future...and i lost my respect in front of my brother as i have gifted
this mobile to him...which my family members are making fun of me
because of this damn mobile....



MY work order number :SE311BS111194 dated on march 2
SE311BS110986 dated on feb 19
SE311BS110571 dated on jan 31

I have tried to reach you several times on phone..i guess this is your
number[protected],
dont ever treat customers as a terrorists in avoiding our calls
through your gatekeepers(customer service) who wont forward my request
nor the call to you...i have lodged the complaint in NRI blog, where
they need to know how things are working out in INDIA, as i am one of
the NRI victim bcoz of damn sony ericsson.....


SEND MY MOBILE BACK

Best regards

Neeli Dilip Kumar (C.R.O)
R.G.C.C.
Research Genetic Cancer Centre
115 M.Alexandrou str.
53070 Filotas-Florina
Greece.

Sir,
My name is Ashok kumar sharma. I have purchase a new cell of sony ericsson of model no=W20 ZYLO. Sir from the date of purchase i have submitted my cell phone two time in sony service center which is in nehru place its adderss is G-4,5,6 chandra bhawan building no 6768 nehru place ph[protected]. First of all their service is too slow they have return my cell too late in b/w 20 to 25 days.
Now third time there is a minor problem on which they have spend 20 days on it.
Today when I have call there recitalist has pick up the phone she has said me after one week I'll get the status of my wheather it will be in good condition or not. At that time I've a long argument with her after that she had gave me the phone no. of Mr.Sourav=[protected] She said that he is a manger of sony service center of nehru place.
When I have call Mr. Sourav at that time I was in anger mood He said that the spare parts of that phone is not available from the host, He gave me the no of Mr singh whose phone no is=[protected].
they have rome me a lot about that minor problem of this phone. After that i have called MR. Singh for a long time he has not pick up the phone from 2:30 to 5 pm. At 5:15 he has picked up the phone when i have remind him about the problem which i"m facing regarding the late reply of the service he said that i should call Mr. saourav back again and ask about the status of the phone i have said that how much money i would spend on the phone call for my phone at that time he said me that i should pich up my phone from there and he will give me address of another service center i said that how many days it will take in roaming me about the phone i said that if this phone is not able to repair so plz exchange my phone to another one because it is in warranty he said that i'll not give any new phone and your phone will be reapir in next 15 days.
I've asked his officce address to go there and to take some strick action about him. He said that i'll not give my officce address to you.

Sir please i'm requesting to you to take some strick action because i'm facing so many problem without my phone.

I'v purchased it on 29 september 2010.
I'v submitted it on 8 march 2010.
Its workorder no is=SE311INP10555
Model no= W20 ZYLO.
IMEI/Serial NO=[protected].

My name is Mr. Ashok kumar sharma.
My phone no is [protected].

Sir please take some stick action so that i could get my phone as soon as possible.

THANKING YOU.

dear sir,

i have pursed sony errision xperia x8 from poorvia mobile center in coimbatore. i have using aircel network not working in this mobie, please help me. other than network are working but aircel not working.


thanks
ramesh

+91 [protected]


dear sir,
my reference number is the 89957520. on 24th March,2011. but no reply your side. please make arrangement this issues. last one not sending any message.

your customer care call to 24th march. but not responding . that person wrongly talking.


this problem when you solve. please tell.


with regards
ramesh
+[protected]

I purchased sony ericsson w580i at 2009..problem is ..its not being charging & hands free are also not able to connect.i went to service center khemaka house near himalaya mall at ahmedabad for sevice ....
i got two different answers from crew ...one said it is closed it can b only repair on monday and other said it wiil take an hour because we are having lunch...
and actually they were doing just talking each other ...their were no responsible person who can give my answers ..not a single attandent with positive response.....sony ericsson staff are very disapponting they should value of their customers time..

and next time i m not going to purchase sony ericsson hand set..
[protected]@ymail.com

dear sir, madam, i have just bought a sony erricson xperia x8 & the speaker phone was faulty so i went to ur center in navi mumbai they requested me to go to ur center in andheri east mahakali road i personally went there handed over my phone to them vide ur work order no se311rt110311 dated 07/03/ 2011. respectively . they told me u will get it back after one week today is the 27 th and i have not received my phone i will be gteat full to u if some action is taken i think i have done a crime by buing ur sony erricon phone. thanking u in anticipation. awaiting ur early action.


simran saigal.

DEFICIENCIES IN SERVICES VIS-A-VIS ILL TREATMENT

I HAVE DEPOSITED MY SONY HANDICOM CAMERA SET TO YOUR SONY SERVICE
CENTTRE AT 64, AUROBINDA SARANI, KOLKATA 700 005 WITH COMPLAIN NO
PICTURE IN LCD PANEL. SCRATCHY WHICH AFTER REPAIR HAS BEEN HANDED OVER
TO ME ON 21.3.2011 WITH REMARKS FP-185 REPLACED, SET MADE OK.ON
PAYMENT OF A SUM OF RS.2021/- INCLUDING SERVICE CHARGE. LOG NO. 858432
SERIAL NO. 326815. BUT ON TEST, IT HAS BEEN FOUND THAT THE CASSETE IS
NOT BEING OPENED. NEXT DAY, THE SET HAS BEEN REDEPOSITED BY ME FOR
RECTIFICATION. TWO DAYS AFTER I HAVE RECEIVED A PHONE CALL FROM YOUR
SERVICE CENTRE THAT A SUM OF RS.4700/- TO BE DEPOSITED FOR REPLACEMENT
OF THE CASTTE COMPONENT WHICH WAS ABSOLUTELY O.K. AT THE TIME OF MY
FIRST DEPOSIT OF THE SET. I IMMEDIATELY VISITED YOUR SERVICE CENTRE ON
24.3.2011 LOG NO.859981 SERIAL NO. 326815 WHEN I HAVE RECEIVED MOST
UNEXPECTED ILL TREATMENT FROM THE PERSONNEL (LADY) AT THE COUNTER AT
THE SERVICE CENTRE. AT MY QUERY, SHE THREATENED THAT THERE IS NO
GUARANTEE OF THE RECTIFICATION OF THE COMPLAIN IF THE SET IS
DELIVERED WITH COMMENT "SET MADE OK". AT THIS JUNCTURE, MY QUESTION IS
WHY FOR THE SERVICE CENTRE IF SERVICE (AT LEAST GOOD BEHAVIOUR) IS
NOT PROVIDED FROM THE CENTRE ? WHY SHOULD I HAVE TO MOVE TO THE
CONSUMER FORUM AND/OR OMBUDSMAN FOR DEFICIENCY OF SERVICES FROM A
REPUTED SERVICE SECTOR LIKE YOURS ? INCIDENTALLY, I HAVE JUST RETIRED
FROM A SERVICE SECTOR (BANK EXECUTIVE). TAPANKUMAR MANDAL MOB :
[protected].

i submitted my Sony Ericsson J20i handset at harkrishan services, district centre, New Delhi. I was facing problems in my handset like bad display, low music volume , camera clarity and battery charging problems. i received a complaint number "10461" and when i called Sony Ericsson customer care, they gave me another complaint number "59892049" . My another phone number is [protected]. i submitted my handset at the end of January 2011 but have not received any response till now (March 2011). i am not satisfied with the servicing procedure of Sony Ericsson. now I want to request you to kindly repair my handset and rectify all the problems i am facing as soon as possible or i want strict action to be taken on Sony Ericsson company by the senior most administration.

DELEAR NAME- CIRCONIA
LAXMI MAHEL, B.P. ROAD, MUMBAI
TAX INVOICE NO-380
DATED- 15.03.2011
SERIAL NO-1292731

CUSTOMER DETAILS-

SHASHI KUMAR PANDEYA
A-240, LAXMAN VIHAR, GURGAON,
MOBILE-91-[protected]

Complaint no- SE[protected] / SE[protected] / SE[protected].

I have an mobile of Sony Ericsson with Model C510.

Recently my mobile is giving problem in Charging. The message comes as SERIOUS ERROR : STOP CHARGING. STOP USING YOUR PHONE AND CONTACT A SONY ERRICSSON SERVICE CENTRE.

I had visited to 2 nos of your Sony Erricsson Authorized Service centres at Thane. The address are as below:

M/s Nissi Communication centre - Thane (East) visited dated 21.03.2011.
M/s C-com Services – Eternity mall Thane (West) visited dated 18.03.2011.

On 18.03.2011 I was advised by your M/s C-Com Services that the mobile battery is a problem. PLEASE NOTE THE BATTERY WAS NOT AVAILABLE AT YOUR AUTHORSIED SERVICE CENTRE. I was told to go at some other dealers at Thane to purchase the battery. Accordingly I had purchased an new battery but still charging was not happening and the same ERROR MESSAGE came at the time of charging.

On 21.03.2011 I visited M/s M/s Nissi Communication centre - Thane (East) they checked the handset and told there is no problem with your handset and I can use my handset.

I am really surprised that your Authorized service centres are unable to identify & solve the above problem.

I shall be very much grateful if you can give your expert opinion in solving the above problem at the earliest. So that my handset is not damaged.

J R Chawhan
Mobile no-[protected].
Tel no- Office[protected] / 24117591

I had purchased a Sony Ericsson Phone named SPIRO (W100i), on 21-Nov-2010, via Spice HOT SPOT in Laxmi Nagar, Delhi.

I had been to service center for four times, but still the phone is not working properly, It had been 2 and half months that I purchased the phone, and I think it had been with me only for 15 days, in bad working situation, and rest with the service center.

The day I purchased the phone, it 's improper functioning started. I had been to service center, situated in Noida Sec-18, on 28th of November. Their they updated the software of phone and asked me to test it. But the phone continues to works in improper manner.

Then I had been to service center on 5th of December (i.e. next weekend), where they submitted my phone and generates the workorder Number as SE[protected], The MOTHER BOARD of the phone was changed this time.

Old IMEI - [protected]
New IMEI - [protected]

I got my phone back on 11th of December. But again the situation of phone was same, it was not working properly and the same errors were still persisting.

Then again I had been to service center on 2nd Jan 2011 to the same service center, they again submitted my phone and generated the work order number as SE[protected] and ask me to come on next weekend. Then again I had been to service center to collect my phone back on 7th of Jan 2011. But after using my phone for 3-4 days it again come to its original position, i.e not working properly.

Again I submitted my phone to the same service center on 16th of January 2011 with work order number SE[protected].

Now this phone is with the ESCALATION DEPARTMENT, where I had put up a request to change my phone with an another model of Sony Ericsson itself i.e. Zylo.

Continuously since 16th of Jan I had been receiving a new date from your this department about the Pending decision about Change of Handset. Still the phone is with them and I again got the date i.e. 20th of Feb. I cant wait for so long.

You are kindly requested to take the necessary action against the company.

Problems persisting with phone :
Phone hangs permanently.
SMS/ Text messages problem
Out of memory
Emergency Calls/ No signals
Keyboard problem in the upper panel

Thanks and Regards
Pratham Mittal
91-[protected]

good eve sir,
I s mohan raaj serving in Indian Air Force bought a sony digital camera from KAPILA ELECTRONICS, DELHI on 20/02/10 and the INVOICE NO. 7116 and model no. DSC-210/BC. In the month of Jan 11 i experienced some problem in the screen then i given it for servicing in SONY CENTER KILPAK, CHENNAI whose job no. 1631 they replied that your camera is already opened by some one there are cellotapes in your mother board and it is not coming under warrranty it cost Rs 8000 to repair this whereas i have warranty upto 2013. Then when i speak to customer care they advised me to give it to ASHOK NAGAR BRANCH CHENNAI, WHOSE JOB NO.[protected] THERE ALSO I GOT THE SAME REPLY only thing they said it will cost Rs 5000/ to repair this.

Sir once i have warrnty upto 2013 there is no point that i will it to outside shop, so i request you to attent my complain. Your cooperation is highly solicited.

I had given a Sonny Erricson Mobile for repair (which was under warrenty) on 21st Jan 2011. I still have'nt got it back and evry time I call customer care they give vauge anwers like it is getting repaired, in process, parts not available etc and when I ask for a senior Manager they say they are the senior most and nothing above it.

My complaint number is 89864253 if any senior Managers from S.E want to resolve it and is interested in building customer loyality.

Rahul.

Respected Sir, I am the winner of lucky draw contest held on diwali 2010. I submitted all the documents said by thot media pvt. Ltd. But still i not receive my gift. Please tell me if there is any probleme. My coupn No. are 286052, 286054 and 286055. I don't know which no. is selected.
Please contect me
[protected], [protected]
or email me at [censored][protected]@yahoo.com
Thanking you