Sony India Complaints & Reviews

phone problem
I purchased a cell phone sony ericsoon T700 (IMEI NO.[protected] on 12th september, 2009. There was some problem occur related to camra picture, Actually picture was not saved in memory. I went to that shop from where I have purchased It. They advised me to go to mobile repair center Chandigarh. The repair centre people told me that it is a software issue and we have updated the software on net but still the problem is not rectified. They didnt even resolve my problem and they also asked this is software problem & can not be solved.

Bhupinder
[protected]@gmail.com

Dear SONY,

I am (WAS) an ardent fan of SONY since last 12 years, may it be TV, music system or Home theatre.

MY TV IS (WAS - its dead NOW, rather a costly BOX) SONY BRAVIA KLV 32S 300A

I purchased a SONY Bravia on Mar 2009 and on Mar 2011 it suddenly went white, I immediately called the Customer Care and they made me change the Temp Setting to COOL and it worked fine for a week and then it again started so I again changed the setting. But on May 2011 it went white and then since then did not recover.

On 22nd May I lodged a complaint (Complaint # 7492473) and and had to followup repeatedly with the Engineer who finally arrived on 28th May and below is the description of what happened.

The Engineer was from SONU ELECTRONICS MIRAROAD, Thane

The engineer who visited out house is Raju Murugan. His manager is Girish.

First he told me to start the TV and the color changed to WHITE. He said motherboard is gone; and then he changed the motherboard with a V series one; but our motherboard is of S series. (HE SAID BOTH THE MOTHERBOARD ARE ONE)
It did not respond; meaning the TV did not even start.
Then he put our motherboard (S Series) and the TV started. Then he said it is the panel problem and it will cost us 11,000 rs.
The engineer did not even close the TV properly and left.
The engineer said that he can get us the machinery from some other tv personally and we have to pay him. He charged 150 rs for opening the TV which i gave him. He informed that we cannot get the panel from anyone else so I have no choice but to get it replaced from him only. He said he will get back to me on Monday i.e. 30th May but there was no call and then I called on 31st May and he gave me his manager's (GIRISH) cell no. and the manager said it will cost me 10400/- for the panel.

Again I talked to the SONY Customer Care executive on 31st May and told him the whole story (Complaint # 7543060) who assured me that soon SONY will call me. But no one has called as yet.

My hard earned money has vanished.

From 6 am to 9 pm we (my wife and I) are in office 6 days a week and no one is at home even if we have a usage of 2 hours daily then too for two years its less than 3000 HOURS and I think SONY says its life expectancy is 60000 HRS.

Please help me.

Ganesh Gopinathan
[protected]@rediffmail.com

Dear sir,
I hve bought a sony ericsson yendo w150i mobile ,

I hve seen that whenever i start to use music through walkman option mobile gets Restart automaticaly.
mobile has been bought on 17.05.2011.

Regards
Jha
[protected]...

Dear Sir,

I am City based industrialist of Chandigarh. I have purchased a Sony Laptop-i5 Model last year on 10th July, 2010. I am facing a problem while switch on the laptop, it is totally not working at all. Even its not starting. It is showing the message on screen " BOOT FILES ARE MISSING, TRY TO RESTART AGAIN" . Now i request you to please tell me procedure for getting its repair. If you have any Sony Customer Care Center in Chandigarh then kindly tell/ inform me on my Email or on my Cell phone. the nos are - [protected],[protected] And Email ID - [protected]@rediffmail.com. you can call me or can inform me in the way which you want. But i request you to take the needful action as soon as its possible because i am having all confidential and needful data of my company in laptop. I am facing a big problem in managing my business. And give the cell number of SONY Northern India Regional Manager. So that i can describe my problem with him.

So, please take necessary action immediately and rectify my problem.

Thanks,

R.P.Singh. (M.Director)
Golden India Steels Pvt. Ltd.
Industrial Area, Phase-1, Chandigarh-160002

Hi, I am Saravanan from Bangalore; I purchased Sony Ericsson W150i Yendo on April 03, 2011 from Sangeetha Mobiles Indiranagar Bangalore. Within a week my mobile got hanged and it was not getting switched on, I took it to the Sony Ericson authorized service centre called Shrishti Services[protected], #72/1, Old Airport Road, Domlur, Bangalore – 560071. They said it was a small software problem & they reinstalled the software, after a week again same issue in my handset, even now they did the same what they did for the first time.

But on May 3, 2011 my mobile was unable to capture video; it was showing as FAILED again I went to that same service centre but now they acted smart they gave me a Work order number: 311SS210856 and said we will have a check & get back to you in couple of days. On second day after I submitted my mobile to them they called up & said Mobiles mother board is corrupted so they will send the mobile to Chennai for further service and asked me to wait for 10 days.

After 11 days I gave a call to service center but no proper response, they said from Chennai they have not sent it till now so call up to customer care… I even called up to customer care and registered a complaint on the same (Complaint Number:[protected], they asked me to wait for 48 working hours, after 2 days I again called up to customer care but they said: your Mobile parts are not available right now so it will take a week or 10 days but we are not sure that you will get your mobile within 10 days but we can assure you that you will get your mobile after we get parts.

But still now I have not got my Mobile & whenever I call up to customer care they give me the same reason. I request you to take necessary action on this scenario. Please help me……. I need my Mobile back with proper service or I want them to refund the amount what I paid to purchase the mobile. I believe that you will help ME & OTHERS who all has a problem with this kind of company who doesn’t provide proper service to the customers.

Dear Sir/Madam,

This is regarding the poor service delivery of Neeru Enterprises,Sony Ericsson Noida Service Center. I bought my mobile on 09-Jan-2011. After using 3 months, the mobile touch broke down apparently.
I submited my mobile at this center on 16-Apr-2011.My work order no was se[protected]
I was told by the service center people to come after 15 days to collect your mobile. When i contacted them after 15 days, they told me that they have not received the parts of the phone come in another 2-3 days and this things is happening till date. I contacted the service center numbers[protected] and at the call center number [protected]. Then i contacted Mr Mohit phone number [protected] ( who takes care of Sony Ericsson NCR region), he told me the parts have been dispatched. Now they again told me to check the status after 3-4 wokring days. Its almost 2 months have gone, and Neeru Enterprises is unable to provide the services. I don't know what to do. But one thing is sure that i will never buy any sony ericsson phone in future.
I think Sony people need better cordination between their vendors and from whomsoevr they receive the spare parts of the phone.
I will urge the Sony ericsson to look into this matter ASAP.

Regads,
Himanshu Garg
[protected]

Dear sir/madam,

I prashant kotian purchased sony bravia BX 300 LCD 32 inch on 27 march 2011 form snehanjali retail pvt ltd. Bill no : 261102 the given tv set provided by the dealer did not carry warnty card when asked said that it did not carry the card then latter on provided a hand written waranty card from company now after two months the tv set is not working at all the servince engineer visited twise to solve the problem but problem is technicanlly from inside as requested to repacle the tv set the delear is refusing to do as the newly purchased is faulty the dealer is saying that once the goods sold will not be replaced if yof required we will repair it and give, is this worth after paying 27000 rupees for a brand new tv set of sony end up lossing m my hard earned money
Request you plz lodge a my complaint against the dealer and replace my tv set with new one

Regards,
Prashant kotian

With regard to the below email.....
i am attaching my warranty card coupon in which u may find the model no. and the validity period which was til DEC 2010...
wat the hell is goin on with SONY... you people are making fool of people by selling such useless products and thereafter you have great system, just giving one year warranty on a product of around 40000 and the product automatically becomes useless after 1 year i have also heard the same problem which i am facing through some other people.. we thought if its a small problem then just get it done and we called your technician by calling at your custimer care no.and Mr. BS Rawat your technician came and informed us that there is MOTHERBOEARD problem in this TV which will COST us around 7000....why will i pay for this, your product is in simple words no less than product purchased from CHOR BAZAR.. i am marking this email to CM of delhi...and will take this matter further in consumer court and other legal authorities that you guys are just making money by making people fool...if my problem is not solved asap.
I AM NOT GOING TO PAY ANYTHING FOR THIS PROBLEMIN MY TELEVESION AND EVEN I WILL NOT GET THE REPAIRED ONE IHAVE PAID YOU THE FUL AMOUNT ON THE TIME OF PURCHASE I WANT IT TO BE REPLACED BY THE NEW TV OR REFUND MY MONEY BACK...ASAP.............

WE DONT HAVE THE TIME EVERYDAY O FOLLOW UP WITH YOU, IF YOU ARE SELLING THE PRODUCT AND THE PRODUCT IS NOT FUNCTIONING BECAUSE OF THE TECHNICAL FAULT ONLY U R RESPONSIBLE FOR THIS ELSE SONY SHOULD MAKE IT CLEAR THAT 1 YEAR WARANTY MEANS PRODUCT WILL ONLY WORK FOR ONE YEAR...
YOU MAY CONTACT ON THE NO GIVEN BELOW:
[protected]
[protected]

CC: TO SMT. SHIELA DIKSHIT CM DELHI, PLS LOOK INTO THE MATTER AND KINDLY DO THE NEEDFUL.

I rate the Sony Ericsson Vivaz U5I phone, below one star, in fact I give it a -10 star rating!

For the following reasons -
1) I owned two of them, & both units had problems from day one.
2) One unit's touch screen was sent in three times, on the third time they eventually replaced the lcd screen panel.
3) Both Audio Headsets were cheap & nasty, as they broke within 6 months o[censored]sing them, to top it off we were not granted a replacement.
4) One cannot find/purchase any original accessories for this model in ZA, especially the AV link cable that allows this unit to connect to an external monitor/screen.
5) Both unit's Data Transfer/Power Bay's pins did not make contact with the power supply cable, so one cannot charge it. This happened 6 months of owning them.
6) the Data Transfer/Power Bay Pin on one unit had come out completely from the connection port, from inside the phone, dislodging completely from the mother/circuit board.
7) When the units were sent in for the same problem area, Vodacom SA & Sony Ericsson discharged the one unit as B.E.R / BER (beyond economic repair) & refused to repair/replace it.
8) The other unit, they repaired the Data Transfer/Power Bay, despite them saying it was a brand new unit, but in fact I got my old faulty unit back, & the same unit would not charge the same night of receiving it back.
9) Now reading the reviews, I am reminded of things that happened on the phone, that we actually thought were a network problem, but in fact are OS & software related issues, so I can now confirm that the handset overall is a failure, except the Video, that we can only right home about.

Vodacom SA & Ericsson South Africa do not want to accept responsibility for a design error on the Sony Ericsson Vivaz u5i unit,
as the power bay is also the data transfer bay, & the pins within; are not robust or designed to handle daily in/out connecting of the power/data cable,
& we were offered the same make & model on one repair, & a down graded Nokia E51 model for the other BER unit, what a lovely replacement phone!!!
This was after I had put up a fuss of months & months of complaining.

So to anyone wanting to know if a Sony Ericsson Vivaz U5I phone is a smart buy, then this should be a good reason to avoid a purchase,
as for the service of both Sony Ericsson SA & Vodacom South Africa, my problem with both our handsets have been ongoing for 3 months now,
& they have had the units in their possession for this period of time, & all that they can offer is a completely inferior phone
& a replacement phone that is bound to break in the same place.

i received a text on 23.5.11 at 11.23am. The reference number is SW2E. The text said i had won 500.000 pounds in a Sony Ericsson mobile promo awards. I assume this is a scam.Please let me know .....at .......[protected]@live.com........ my mobile number is [protected].


Thanku
Christine

Hi ,

This is SUDHARSAN.S([protected]),from Chennai, i gave my PS3 120gb SLIM to PADI SONY SERVICE center in january mid-week ,cause system HANGS often while playing. After 2 weeks , i was told by the service center Employer that my PS3 system has some ISSUES with th MOTHERBOARD,cannot be repaired,but it can be replaced,i have to pay 10,000rs in additon to get a new PS3.i dont have money at that time,couldnt buy. Later i got job, transferd to KOLKATTA.

Now,my friend went to that PADI sony service center, Employer is saying that THE SEAL is OPEN, we cannot take the PS3 system??.

I havent played my PS3 for over 3months cause i m in KOLKATTA.I packed my Ps3 and kept in my home(Chennai).

I need to talk with the manager,but he is refusing to talk with me? why?

If My PS3 SEAL is open ,that would be done only by SONY SERVICE center, They never SHOWED me that the SEAL NOT OPEN ED,when they return Back my PS3 on FEB 2011.

I need Justice! Why they r doing like this? For over 3months i am saving money to get my new PS3. VERY VERY Disappointed with the SERVICE & EMPLOYERS of SONY INDIA!!

DEAR SE, I HAVE BEEN A FAITHFULL CUSTOMER SINCE T100 TILL XPERIA..I HAVE HAD IT ALL AND FACED NO ISSUES. WHAT IS GIVING ME A PROBLEM NOW IS MY ZYLO, AND MY LOCAL SONY REPAIR CENTER..HE DENIED TO REPAIR ANY FAULT UNLESS I BRIBES HIM. I AM VERY DISSATISFIED AND STRESSED ABOUT THIS PHONE, HE IS AKSING 1000 RS. THIS IS NOT THE ONLY ISSUE WITH THIS DEALER.MY FRND HAVE ALSO TOLD ME SIMILAR INCIDENTS ABT THIS SERVICE CENTER. HE IS CORRUPTING COMPANY'S NAME FOR HIS PERSONAL BENIFITS, WHICH IS NOT FAIR AND UNETHICAL. IF WE DO NOT GET THIS PROBLEM VERY SOON, I WILL FOR SURE TAKE SOME LEGAL ACTION ABOUT THIS AND MOST OF ALL. I WILL NOT RECOMMEND SONY ERRICSSON TO ANYONE IN MY LIFE. PLEASE CONTACT ME FOR FURTHER DETAILS.
PRABHAV SHARMA
+91-[protected]
EMAIL -
SHARMA.[protected]@GMAIL.COM
MODEL - ZYLO
ADDRESS - KURUKSHETRA, HARYANA,INDIA.

Sony Ericsson Mobile handset model U5i Vivaz was bought on 10th July 2010 from JLK enterprises, CS-0217 DT CITY CENTRE MALL, M.G. ROAD, GURGAON

The handset is faulty and not able to use properly any single day Since January 2011 till date. Please find below workorders on record.

5th work order is SE311UTT10632 dated 17th May 2011 (No signal to make phone calls & Switch off on its own after few minutes)
4th work order will be SE311UTT10284 dated 31st March 2011 (Switch off on its own)
3rd work order will be SE311UTT10259 dated 26th March 2011 (Switch off on its own on internet start)
2nd work order will be SE311MPH10140 dated 5th February 2011 (Key pad not working)
First Work order number is SE311MPH10074 dated 22nd January 2011 (for not charging)

HI
I PURCHASED A SONY NWZ-W252/B {2GB W Series MP3 WALKMAN (Black)} FROM CROMA ELECTRONICS MALAD MUMBAI.ON MY WAY TO ORISSA I LOST THE 'USB STAND CHARGING DOCK' AT THE AIRPORT.FOR THE PAST 3 MONTHS I HAVE SEARCHED THE SERVICE CENTERS IN ORISSA MUMBAI GOA AND KOLKATA ....THEY SAY THAT THE CHARGER IS AVAILABLE FOR A COST OF INR 590 BUT IT IS NOT AVAILABLE IN ANY SERVICE CENTER...I ALSO CALLED SONY CARE MULTIPLE TIMES BUT ALWAYS ASKED TO VISIT THE SERVICE CENTER AGAIN AND AGAIN REASSURING ME THAT THE ACCESSORY IS AVAILABLE...WHEN I VISIT THERE I AM BEING INFORMED THAT THE ACCESSORY ISN'T SOLD SEPARATELY I'LL HAVE TO BUY A NEW DEVICE AGAIN FOR INR 4990

IF A PRODUCT IS SOLD...THEN THE PARTS AND ACCESSORIES AND PARTS SHOULD ALSO BE AVAILABLE AT LEAST AT THE SERVICE CENTERS.I MEAN JUST LIKE A MOBILE PHONE IS USELESS WITHOUT A CHARGER AND USIM SIMILARLY THAT DEVICE IS USELESS WITHOUT THE USB CHARGING DOCK.I AM NOT ABLE TO CHARGE THE DEVICE OR CHANGE THE SONGS.

PLEASE TRY AND ARRANGE FOR THE USB STAND CHARGING DOCK TO BE SENT TO ME.I AM READY TO PAY FOR THE SAME...
THANKS
JAVED
[protected]

sir, i m unable to attach external hard disk in sony EX-52 LED Tv. Why the tv is not supporting external hard disk? which format is required?

sumit pujari.
[protected]

I got a very bad experience through sony ericsson company service. Very worst service after sales from Sony ericsson company.
I bought a Sony ericsson J20i and I use only 8 months. When i was using it, many times it gave hanging trouble. That time I removed the battery and reinsert the same and swich on the phone..
Recently Blue tooth gave some problem .I was unable to send and recieve via bluethooth.
I went to Chennai service centre and gave the mobile, they thoroughly checked and told me that there is some problem in the circuit board.. They asked me one week time for the ECB replacement.. I agreed and gave the mobile for board replacement...Nearly 26 days gone...I contacted over phone every day with the service centre and they said every day that the board is not received from the company... and also they said that they cannot say the delivery date of my mobile. Whts going on in the company.. I cant understand why the sony ericsson company is not giving good service their products.
If we try to make or mail to some higher of the company there is no phone numbers email id's of the higher officials. Customer care people of the company who they are not giving proper response and they denied to give the higher officials email id's and phone number.. I had strong and good opinion about sony ericsson products.. But I changed the confidence about that company... This is my second experience with the company,
So far my mobile is under service past 26 days...

Sony digital camera new battery np fg1 faulty

I purchased a camera of sony in dec 2008 which has 3 years of warranty. My battery which is np bg1 which I a bundled battery is not working. When I asked to cce on 22nd nov 2010 and he asked me that I have to purchase a new battery. I purchased a new battery np fg1 on 01st jan 2011 worth rs. 2500/-. No one confirmed me that it has no warranty...

I shooted only 72 snaps and charged it once. Now my battery is not charging and not working. When I complaint this again in customer care then he asked me that is no warranty. You have to purchase a new battery again.

I forward a email to sony and got a call. He asked me that in case of bundled battery we can replace the battery and in case of seperate battery we can't.

Now they are refusing to replace the bundled battery also.

Kindly help me as it costs me 2500/- For 72 snaps.

i had bought a sony ericsson mobile handset ,model vivaz pro, from the mobile store in guwahati in september 12th,2010, for my daughters birthday. By december the handset was not getting charged and so i returned it to the mobile store as the warranty cover was for one year. they gave it to the local sony ericsson service center and returned the set to me on 16th january 2011. however the same problem arose in two days and i went back to the mobile store where i came to know that the ide and mother board was changed. i then went to the sony ericsson service center and they said they will have to again change the circuit board and kept the mobile. they finally returned it to the mobile store in febuary end and i was called to collect it. but within one hour the mobile store salesman called to say the mobile is not working much to my frustration. this time the service center of sony ericcson had shifted to a new location and the mobile was given to them by the mobile store. it is now more than five months and the service center keeps saying the necessary part has not arrived. i e-mailed sony erricson with the problem and they apologised and promised to look into the problem but nothing has happened to date . i then contacted Mr Niloy Ganguly , regional head of sony ericsson who rarely takes the calls, but finally when he took the call he promised to look into the matter saying he will call back. however he never bothered to do anything and doesnt take my calls or respond to my messages. I AM WAITING FIVE MONTHS FOR THE REPAIR OF MY MOBILE WHICH COST ME 21,OOO RUPEES BUT ALL I GET FROM A REPUTED COMPANY LIKE SONY ERICSSON IS A CALLOUS ATTITUDE AND INEFFICIENCY . KINDLY HELP IN THIS MATTER.
yours sincerely
Dr.Sunil Dawka, MS.,M.Ch
Chief Cardiac Surgeon, GNRC Hospitals, Guwahati.
Mob: [protected]

My name is Alok Bharat Dand and I had purchased a Sony Ericsson Aspen mobile phone on 08-Jan-2011 from Mobile Store, Sion, Mumbai. The product is really good and I was happy with it. But from past one month or so i.e. from March I started facing problem in the product. I was not able to charge it properly nor I was able to transfer any data via USB connection from my PC. So on 07-May-2011 I took the cell phone to SAP Mobile Service Centre, Dadar, Mumbai which is the authorized service center for Sony Ericsson mobile phones. The folks over there initially did not find any problems with it but eventually after showing them the problem real time they agreed to take it and repair it. As per them the charging point was faulty and so they said they will change it. When I asked them when would I get back my cell phone, they said me to check in a week's time. So today, 14-May-2011 I again thought to call them and check with them if my cell phone was repaired. From morning till noon I kept on calling them but they did not pick up the call. Eventually I thought of visiting the ceter on my own and try my luck if my cell phone was repaired. But when I reached there I came to know that my cell phone has not yet been repaired and they are not sure on when will it be ready. When I asked them why no one was picking up my call since morning, they did not had any reply to it. It is really frustrating to travel so long in hot summer climate just to know that your aim of travelling has failed. I have been using Nokia mobile phones since 2002 and this is first time I thought of buying Sony Ericsson mobile phone for a change. But now I feel that I made a wrong choice. Never in my life I have submitted any Nokia mobile phone for repairing within 4 months of its purchase. Though I have launched a complaint about this in the Sony Ericsson Support Center and they have told me that withing 48 working hours they will be able to provide me some status on my cell phone. So lets hope I get some positive reponse from them.

Hello,
IN last year end we buy two Sony Ericsson Zylo W20 handsets....After month one by one stop working....Then we go to customer care in Ludhiana....They said that there is problem in the part(Flexi) in all handsets of zylo w20...and they ask us to left the handsets with them for 20 days....Finnally after month we get back....

And now the problem is arisinsg again and Camera Clarity is very poor comparable to my old sonyericsson mobile which is 2 mp.......Every picture you capture will blur....

From nest time i am not gonna buy any sony product....
Even i was thiking to buy a sony digi cam....but i wil think 100 times while chossing sony ericsson....