Sony India Complaints & Reviews

I rate the Sony Ericsson Vivaz U5I phone, below one star, in fact I give it a -10 star rating!

For the following reasons -
1) I owned two of them, & both units had problems from day one.
2) One unit's touch screen was sent in three times, on the third time they eventually replaced the lcd screen panel.
3) Both Audio Headsets were cheap & nasty, as they broke within 6 months o[censored]sing them, to top it off we were not granted a replacement.
4) One cannot find/purchase any original accessories for this model in ZA, especially the AV link cable that allows this unit to connect to an external monitor/screen.
5) Both unit's Data Transfer/Power Bay's pins did not make contact with the power supply cable, so one cannot charge it. This happened 6 months of owning them.
6) the Data Transfer/Power Bay Pin on one unit had come out completely from the connection port, from inside the phone, dislodging completely from the mother/circuit board.
7) When the units were sent in for the same problem area, Vodacom SA & Sony Ericsson discharged the one unit as B.E.R / BER (beyond economic repair) & refused to repair/replace it.
8) The other unit, they repaired the Data Transfer/Power Bay, despite them saying it was a brand new unit, but in fact I got my old faulty unit back, & the same unit would not charge the same night of receiving it back.
9) Now reading the reviews, I am reminded of things that happened on the phone, that we actually thought were a network problem, but in fact are OS & software related issues, so I can now confirm that the handset overall is a failure, except the Video, that we can only right home about.

Vodacom SA & Ericsson South Africa do not want to accept responsibility for a design error on the Sony Ericsson Vivaz u5i unit,
as the power bay is also the data transfer bay, & the pins within; are not robust or designed to handle daily in/out connecting of the power/data cable,
& we were offered the same make & model on one repair, & a down graded Nokia E51 model for the other BER unit, what a lovely replacement phone!!!
This was after I had put up a fuss of months & months of complaining.

So to anyone wanting to know if a Sony Ericsson Vivaz U5I phone is a smart buy, then this should be a good reason to avoid a purchase,
as for the service of both Sony Ericsson SA & Vodacom South Africa, my problem with both our handsets have been ongoing for 3 months now,
& they have had the units in their possession for this period of time, & all that they can offer is a completely inferior phone
& a replacement phone that is bound to break in the same place.

i received a text on 23.5.11 at 11.23am. The reference number is SW2E. The text said i had won 500.000 pounds in a Sony Ericsson mobile promo awards. I assume this is a scam.Please let me know .....at .......[protected]@live.com........ my mobile number is [protected].


Thanku
Christine

Hi ,

This is SUDHARSAN.S([protected]),from Chennai, i gave my PS3 120gb SLIM to PADI SONY SERVICE center in january mid-week ,cause system HANGS often while playing. After 2 weeks , i was told by the service center Employer that my PS3 system has some ISSUES with th MOTHERBOARD,cannot be repaired,but it can be replaced,i have to pay 10,000rs in additon to get a new PS3.i dont have money at that time,couldnt buy. Later i got job, transferd to KOLKATTA.

Now,my friend went to that PADI sony service center, Employer is saying that THE SEAL is OPEN, we cannot take the PS3 system??.

I havent played my PS3 for over 3months cause i m in KOLKATTA.I packed my Ps3 and kept in my home(Chennai).

I need to talk with the manager,but he is refusing to talk with me? why?

If My PS3 SEAL is open ,that would be done only by SONY SERVICE center, They never SHOWED me that the SEAL NOT OPEN ED,when they return Back my PS3 on FEB 2011.

I need Justice! Why they r doing like this? For over 3months i am saving money to get my new PS3. VERY VERY Disappointed with the SERVICE & EMPLOYERS of SONY INDIA!!

DEAR SE, I HAVE BEEN A FAITHFULL CUSTOMER SINCE T100 TILL XPERIA..I HAVE HAD IT ALL AND FACED NO ISSUES. WHAT IS GIVING ME A PROBLEM NOW IS MY ZYLO, AND MY LOCAL SONY REPAIR CENTER..HE DENIED TO REPAIR ANY FAULT UNLESS I BRIBES HIM. I AM VERY DISSATISFIED AND STRESSED ABOUT THIS PHONE, HE IS AKSING 1000 RS. THIS IS NOT THE ONLY ISSUE WITH THIS DEALER.MY FRND HAVE ALSO TOLD ME SIMILAR INCIDENTS ABT THIS SERVICE CENTER. HE IS CORRUPTING COMPANY'S NAME FOR HIS PERSONAL BENIFITS, WHICH IS NOT FAIR AND UNETHICAL. IF WE DO NOT GET THIS PROBLEM VERY SOON, I WILL FOR SURE TAKE SOME LEGAL ACTION ABOUT THIS AND MOST OF ALL. I WILL NOT RECOMMEND SONY ERRICSSON TO ANYONE IN MY LIFE. PLEASE CONTACT ME FOR FURTHER DETAILS.
PRABHAV SHARMA
+91-[protected]
EMAIL -
SHARMA.[protected]@GMAIL.COM
MODEL - ZYLO
ADDRESS - KURUKSHETRA, HARYANA,INDIA.

Sony Ericsson Mobile handset model U5i Vivaz was bought on 10th July 2010 from JLK enterprises, CS-0217 DT CITY CENTRE MALL, M.G. ROAD, GURGAON

The handset is faulty and not able to use properly any single day Since January 2011 till date. Please find below workorders on record.

5th work order is SE311UTT10632 dated 17th May 2011 (No signal to make phone calls & Switch off on its own after few minutes)
4th work order will be SE311UTT10284 dated 31st March 2011 (Switch off on its own)
3rd work order will be SE311UTT10259 dated 26th March 2011 (Switch off on its own on internet start)
2nd work order will be SE311MPH10140 dated 5th February 2011 (Key pad not working)
First Work order number is SE311MPH10074 dated 22nd January 2011 (for not charging)

HI
I PURCHASED A SONY NWZ-W252/B {2GB W Series MP3 WALKMAN (Black)} FROM CROMA ELECTRONICS MALAD MUMBAI.ON MY WAY TO ORISSA I LOST THE 'USB STAND CHARGING DOCK' AT THE AIRPORT.FOR THE PAST 3 MONTHS I HAVE SEARCHED THE SERVICE CENTERS IN ORISSA MUMBAI GOA AND KOLKATA ....THEY SAY THAT THE CHARGER IS AVAILABLE FOR A COST OF INR 590 BUT IT IS NOT AVAILABLE IN ANY SERVICE CENTER...I ALSO CALLED SONY CARE MULTIPLE TIMES BUT ALWAYS ASKED TO VISIT THE SERVICE CENTER AGAIN AND AGAIN REASSURING ME THAT THE ACCESSORY IS AVAILABLE...WHEN I VISIT THERE I AM BEING INFORMED THAT THE ACCESSORY ISN'T SOLD SEPARATELY I'LL HAVE TO BUY A NEW DEVICE AGAIN FOR INR 4990

IF A PRODUCT IS SOLD...THEN THE PARTS AND ACCESSORIES AND PARTS SHOULD ALSO BE AVAILABLE AT LEAST AT THE SERVICE CENTERS.I MEAN JUST LIKE A MOBILE PHONE IS USELESS WITHOUT A CHARGER AND USIM SIMILARLY THAT DEVICE IS USELESS WITHOUT THE USB CHARGING DOCK.I AM NOT ABLE TO CHARGE THE DEVICE OR CHANGE THE SONGS.

PLEASE TRY AND ARRANGE FOR THE USB STAND CHARGING DOCK TO BE SENT TO ME.I AM READY TO PAY FOR THE SAME...
THANKS
JAVED
[protected]

sir, i m unable to attach external hard disk in sony EX-52 LED Tv. Why the tv is not supporting external hard disk? which format is required?

sumit pujari.
[protected]

I got a very bad experience through sony ericsson company service. Very worst service after sales from Sony ericsson company.
I bought a Sony ericsson J20i and I use only 8 months. When i was using it, many times it gave hanging trouble. That time I removed the battery and reinsert the same and swich on the phone..
Recently Blue tooth gave some problem .I was unable to send and recieve via bluethooth.
I went to Chennai service centre and gave the mobile, they thoroughly checked and told me that there is some problem in the circuit board.. They asked me one week time for the ECB replacement.. I agreed and gave the mobile for board replacement...Nearly 26 days gone...I contacted over phone every day with the service centre and they said every day that the board is not received from the company... and also they said that they cannot say the delivery date of my mobile. Whts going on in the company.. I cant understand why the sony ericsson company is not giving good service their products.
If we try to make or mail to some higher of the company there is no phone numbers email id's of the higher officials. Customer care people of the company who they are not giving proper response and they denied to give the higher officials email id's and phone number.. I had strong and good opinion about sony ericsson products.. But I changed the confidence about that company... This is my second experience with the company,
So far my mobile is under service past 26 days...

Sony digital camera new battery np fg1 faulty

I purchased a camera of sony in dec 2008 which has 3 years of warranty. My battery which is np bg1 which I a bundled battery is not working. When I asked to cce on 22nd nov 2010 and he asked me that I have to purchase a new battery. I purchased a new battery np fg1 on 01st jan 2011 worth rs. 2500/-. No one confirmed me that it has no warranty...

I shooted only 72 snaps and charged it once. Now my battery is not charging and not working. When I complaint this again in customer care then he asked me that is no warranty. You have to purchase a new battery again.

I forward a email to sony and got a call. He asked me that in case of bundled battery we can replace the battery and in case of seperate battery we can't.

Now they are refusing to replace the bundled battery also.

Kindly help me as it costs me 2500/- For 72 snaps.

i had bought a sony ericsson mobile handset ,model vivaz pro, from the mobile store in guwahati in september 12th,2010, for my daughters birthday. By december the handset was not getting charged and so i returned it to the mobile store as the warranty cover was for one year. they gave it to the local sony ericsson service center and returned the set to me on 16th january 2011. however the same problem arose in two days and i went back to the mobile store where i came to know that the ide and mother board was changed. i then went to the sony ericsson service center and they said they will have to again change the circuit board and kept the mobile. they finally returned it to the mobile store in febuary end and i was called to collect it. but within one hour the mobile store salesman called to say the mobile is not working much to my frustration. this time the service center of sony ericcson had shifted to a new location and the mobile was given to them by the mobile store. it is now more than five months and the service center keeps saying the necessary part has not arrived. i e-mailed sony erricson with the problem and they apologised and promised to look into the problem but nothing has happened to date . i then contacted Mr Niloy Ganguly , regional head of sony ericsson who rarely takes the calls, but finally when he took the call he promised to look into the matter saying he will call back. however he never bothered to do anything and doesnt take my calls or respond to my messages. I AM WAITING FIVE MONTHS FOR THE REPAIR OF MY MOBILE WHICH COST ME 21,OOO RUPEES BUT ALL I GET FROM A REPUTED COMPANY LIKE SONY ERICSSON IS A CALLOUS ATTITUDE AND INEFFICIENCY . KINDLY HELP IN THIS MATTER.
yours sincerely
Dr.Sunil Dawka, MS.,M.Ch
Chief Cardiac Surgeon, GNRC Hospitals, Guwahati.
Mob: [protected]

My name is Alok Bharat Dand and I had purchased a Sony Ericsson Aspen mobile phone on 08-Jan-2011 from Mobile Store, Sion, Mumbai. The product is really good and I was happy with it. But from past one month or so i.e. from March I started facing problem in the product. I was not able to charge it properly nor I was able to transfer any data via USB connection from my PC. So on 07-May-2011 I took the cell phone to SAP Mobile Service Centre, Dadar, Mumbai which is the authorized service center for Sony Ericsson mobile phones. The folks over there initially did not find any problems with it but eventually after showing them the problem real time they agreed to take it and repair it. As per them the charging point was faulty and so they said they will change it. When I asked them when would I get back my cell phone, they said me to check in a week's time. So today, 14-May-2011 I again thought to call them and check with them if my cell phone was repaired. From morning till noon I kept on calling them but they did not pick up the call. Eventually I thought of visiting the ceter on my own and try my luck if my cell phone was repaired. But when I reached there I came to know that my cell phone has not yet been repaired and they are not sure on when will it be ready. When I asked them why no one was picking up my call since morning, they did not had any reply to it. It is really frustrating to travel so long in hot summer climate just to know that your aim of travelling has failed. I have been using Nokia mobile phones since 2002 and this is first time I thought of buying Sony Ericsson mobile phone for a change. But now I feel that I made a wrong choice. Never in my life I have submitted any Nokia mobile phone for repairing within 4 months of its purchase. Though I have launched a complaint about this in the Sony Ericsson Support Center and they have told me that withing 48 working hours they will be able to provide me some status on my cell phone. So lets hope I get some positive reponse from them.

Hello,
IN last year end we buy two Sony Ericsson Zylo W20 handsets....After month one by one stop working....Then we go to customer care in Ludhiana....They said that there is problem in the part(Flexi) in all handsets of zylo w20...and they ask us to left the handsets with them for 20 days....Finnally after month we get back....

And now the problem is arisinsg again and Camera Clarity is very poor comparable to my old sonyericsson mobile which is 2 mp.......Every picture you capture will blur....

From nest time i am not gonna buy any sony product....
Even i was thiking to buy a sony digi cam....but i wil think 100 times while chossing sony ericsson....

I purchased Sony LCD Bravia 32" in September 2009, In May 2011 TV Colors got some redishness , I have complaint the same to Sony Customer care ( complaint number[protected]and according the local deal technician of noida sec-2 , TV has some mother board problem and they can repair the same in 700 rupees other wise they will replace the TV in 7000 Rupees , till now after 10 days no problem has been solved from Sony side , We are working coup and watch TV hardly after return from work at 9 that also if worth watching programme. In 1.5 years time a brand like Sony motherboard is dead. how can a brand like sony can solve the problems like this ? Could please explain how can a sony like brand tv could be dead in a year and provide such kind of pathetic services with now follow up from sony service center ...................

Dear Sir,
I have lost my mobile yesterday night,please track it and help me to find.

IMEI No.[protected]
SONY ERICSSON HAZEL MODEL

DR.SANJAY KESHARY
B-6,BRIJENCLAVE,VARANASI,U.P
Mob.[protected]
Tel.[protected]

An Xperia X10i Sony Ericsson mobile was purchased from mobile stop, bhubaneswar, orissa on 07/06/2010. Charging problem developed with charger not connecting and the mobile was handed over to RT Outsourcing, Jharkhand, L-2A, LG-II, City Centre, Club Road, Ranchi on 27.12.2010 under work order no.SE310RTJ11605. After visiting many times at the service centre and e-mails to sony ericsson support centre the mobile was handed back on 01/02/2011 after more than two months. They changed the mobile mother board. The mobile IMEI Sr. No [protected] was changed to IMEI Sr. No.[protected].
When I took the mobile another problem started as it switched off every time when I operated. As I was out of station so I rang up the service centre and told them the problem. They replied we will install the software again and it will work. When I came back to ranchi I handed over the mobile to Accel Frontline Ranchi on 01/04/2011 under work order no.SE311ARN10060. Till date the mobile has not been returned after repair inspite of many reminders. One year warranty has been given which is being wasted as most of the time it is lying with the service centre. Besides mental agony I'm facing financial loss also as it was useful in my business transactions.

Hi
I was purchased Sony Ericsson W100i model in Feb 2011. I was not working properly. The problem which I had facing by using this phone was:
1) Hanging
2) While sending SMS, it says “Out Of Memory”
3) Automatic restart while making call
I submitted my mobile hand set to Sony service center trice. But there is no use. Almost all mobile users using this model were facing the same problems. So please tell me how take necessary action or how to replace my mobile with any other model. Its waste of my time by submitting my mobile this many time to Service Center.

Regards
Lakshman
[protected]

Dear Sir,
I wish to mention that i have purchased Sony Xperia X10i IMEI No. [protected]
in the month of Aug 2010. since the day of purchase the handset lies in the service centre of Sony Ericsson. Such a third class company. i have never seen in my life. Top to bottom the management is shameless. Service manager big lier. below are the copies of communication i sent to them by email and their service manager revert. He told me the handset is having a problem they will give me a replacement. i told them for my money back or to give a new model xperia arc i i was read to give the diffrential what soever they refused they said we will give the new handset of the same model. i told them i want a box pack piece they refused again. I told them i will go to conumer court. they are not bothered for that also and nobody from the top management also bothered to revert.
Tommorow i visited their service centre for the replacemnt they told they will not give they have repaired the handset this is a menatal harrasment to its customers. i told them that top managment has agreed for a replacement they told no we have repaired the unit.

Its shameful. please help. they are such shamefull guys dont listen to its customers and dont affraid of consumer court also.

Sarab Singh
[protected]

To: <pawan.[protected]@sonyericsson.com>, <anil.[protected]@sonyericsson.com>, <gourav.[protected]@sonyericsson.com>, <ryoji.[protected]@jp.sony.com>, <[protected]@jp.sony.com>
Date: Mon, 9 May 2011 16:15:36 +0530
Subject: Fwd: Sony Xperia X10i IMEI No. [protected]



Dear Mr. Chadha,
This is to bring to your notcie that your all india service manager told told me that the phone will be swaped but the executives at the service centre told me that the charging port has been changed they will not change the phone. its so many times i have deposited the phone.
I dont understand what kind of company sony is. senior is saying the phone will be swaped and the service centre is saying something else.
This is really shamefull harrasing a customer so much. i have never seen an Unethical company like sony where seniors dont bother to respond to customers.
I will for sure not recomend any of your products to my friends and colleagues. i have written so many mails to you and Mr. Sethi but no response.

This is shameful such a big company and name and such a response time and commitment to its customers.

Please see may be your people are not following your instructions. really i am very disappointed buying sony product and spending Rs. 27000.
awaiting your quick response.
regards
Sarab Singh
[protected]



On Thu, May 5, 2011 at 11:04 AM, Sarab Singh <[protected]@gmail.com> wrote:

Dear Sir,
Please note that i have faced hell lot of problems with the handset since the day of purchase and i have cooperated with sony a lot. if not a box pack replacement i dont want the handset at all. i know the open handsets which are given are also repaired. you are requested to please keep the handset with you only. I am having all the valid jobsheets proving my points and suffereing. now i am really not keen in geeting the replacement at all.
i was not expecting such a service and behavious from a professional company like sony.
thanks a lot for all your help and support. sir i will see if i can approach consumer court or somebody in sony headoffice JAPAN for my case and if not i will surely forget my handset.
regards
Sarab Singh
[protected]

On Thu, May 5, 2011 at 10:30 AM, se_service.india <[protected]@sonyericsson.com> wrote:

Dear Mr. Sarab,
Greetings

You are requested to kindly contact the service center for further query, Please do note that Box pack replacements are not provided.

Regards
Service India

From: Sarab Singh [mailto:[protected]@gmail.com]
Sent: Thursday, May 05, 2011 10:28 AM

To: se_service.india
Subject: Re: Sony Xperia X10i IMEI No. [protected]

awaiting response.
Dear Sir,
Thank you for your reply i am sure the swap which i will be geeting is not a loose handset now this is my request to please give a box pack handset only and also please confirm by when can i have the same.
regards
Sarab Singh

- Show quoted text -
On Wed, May 4, 2011 at 5:28 PM, Sarab Singh <[protected]@gmail.com> wrote:
Dear Sir,
Thank you for your reply i am sure the swap which i will be geeting is not a loose handset now this is my request to please give a box pack handset only and also please confirm by when can i have the same.
regards
Sarab Singh
On Wed, May 4, 2011 at 5:08 PM, se_service.india <[protected]@sonyericsson.com> wrote:
Dear Mr. Singh,
Greetings.

I am sure you will be aware that X10i will also have an software update soon.

I regret to inform that we currently do not have any upgrade policy and will not be able to help to this respect. You can get in touch with any authorized dealer if they have any such offer.

Regards
Service India

From: Sarab Singh [mailto:[protected]@gmail.com]
Sent: Wednesday, May 04, 2011 2:22 PM

To: se_service.india
Subject: Re: Sony Xperia X10i IMEI No. [protected]

Sir,
Such a quick response :-) thank you for the same. but still i am very much keen in geeting a refund because i have friends of mine who have taken xperia and they also complain that on 2.1 also it lags and hangs. i am well aware of the fact that sony gives high quality products and is a well know comapany i am also a fanboy of sony but the problems i have faced is taking me a bit away from it.
if possible for you i can suggest the swap with xperia arc i will pay the differential if any. since i am a sony fanboy i dont want to switch to any other company.
Please suggest if okay with you.
Sarab Singh
On Wed, May 4, 2011 at 2:05 PM, se_service.india <[protected]@sonyericsson.com> wrote:
Dear Mr. Singh,
Greetings.

X10i is one of the premium product from Sony Ericsson and is sold in large nos in India, we have many satisfied users and is currently one of the largest selling Andriod based phone in India.

As I can see from the record, the unit is purchased by you in August 2010 and has come for software update in March 2011.

I am sure after the same is swapped , it shall continue to provide your flawless service.

Thanks and Regards
Service India

From: Sarab Singh [mailto:[protected]@gmail.com]
Sent: Wednesday, May 04, 2011 2:00 PM
To: se_service.india
Subject: Re: Sony Xperia X10i IMEI No. [protected]

Dear Sir,
Thank you very much for your reply. I wish to mention that i had such a bad experience with this handset and i am really not very much interested in swap. This is the worst Android phone i have used. So much issues in such a short span of time. i have taken this by spending a big amount and will not mind spending one or two thousand more to get Xperia arc if i have to go for sony only and if not i will buy a HTC. i have faced so much trouble with the handset as well as service which is hard to explain. i hope you can understand the pain and agony of a customer.
I wish to mention that i will really apprciate the refund.
awaiting your reply.
Sarab Singh
[protected]

On Wed, May 4, 2011 at 1:19 PM, se_service.india <[protected]@sonyericsson.com> wrote:
Dear Mr. Singh,
Greetings from Sony Ericsson.

This is further to your below mail, Please note that we have received the unit at the center on 26th April and is currently pending for Swap.

My colleague Wamiq , shall ensure priority closure for the same.

Thanks
Service India

From: Sarab Singh [mailto:[protected]@gmail.com]
Sent: Wednesday, May 04, 2011 10:44 AM
To: Sethi, Anil; questions.[protected]@support.sonyericsson.com; se_service.india; [protected]@sony.com; winkler.[protected]@sonyericsson.com; Christiansen, Judith
Subject: Fwd: Sony Xperia X10i IMEI No. [protected]

Dear Sir,
This is my final mail to sony ericsson earlier i have sent four mails to the concerns (given below is the copies of mails )regarding my above said xperia x10 which is giving me hell lot of problems and is lying at sony service centre for repair but till date no response. such a poor service??????. i am finally being foced to write to you.
I hope that this time finally i will get some solution. its really shameful that such a poor service sony provides in India selling such an expensive products and on service part zero.
Really not keen in buying any sony product now. Request you to kindly settle my X10 issue at the earliest.
regards
Sarab Singh
[protected]
[protected] Forwarded message[protected]
From: Sarab Singh <[protected]@gmail.com>
Date: Mon, May 2, 2011 at 10:32 AM
Subject: Sony Xperia X10i IMEI No. [protected]
To: gourav.[protected]@sonyericsson.com, [protected]@sonyericsson.com
Dear Sir,
I am Sarab Singh and through this e-mail i wish to drawn your kind attention on my Xperia X10 which i have purchased in the mont of August 2010. I am writing to you because I am facing lot of problems with my above mentioned handset this is the worst mobile i have ever taken half of the time it lies in your service centres only.

The handset gets hanged and also it does not charge at all. This is the third or the fourth time i have submitted it with the same problem that it does not get charged to your service centre. Presently the handset is with your district centre service centre i.e Mobile gallery and Services since 26th April 2011 i am attaching herwith the service cetre receipt also.

After so much troubles i have taken your i.d. from the internet and writting to you. i wish to mention that i am now really not interested in this handset and want you to suggest the best possible solution.

Awaiting your positive response.

yours sincerely,

Sarab Singh
[protected]

I am a customer ofSonyfrom last long but the recent productSonyxperia x10 that i was using gave me a hell lot of problem after december 2010.

The details ofSonydiscussedabove are
Sonyxperia X10
SCB511H9YSW
[protected]
[protected]
bought on 04.05.2010 from jaipur

Till the month ofDECi was happy later on it started giving problem with battery backup and charging problem and ear piece volume. On 25.02.2011 job sheet no: SE[protected] theyreplacetheear-piece(job sheet copy attached)

After that the battery stopped charging again on 5.4.2011 after taking to service centre ,the job sheet no: SE11AJP10452 (job sheet copy attached)theyreplaced the battery this time. when i returned home the phone was not working, after that i went to the service center on 6th April they gave me the new job sheet number. ( sorry, but i dont have thatjob sheetnumber)

On 11th april, they gave me the phone again it worked for hour or 2 and then started giving more problem, the phone was not working and the problem was not same anymore now the phone is not charging, its getting hot while plugging in the charger and theSimcard missing not showing.
On 13th april i was given another job sheet number SE311AJP10511(job sheet copy attached)saying the phone will be replaced bcos the problems kept on piling with battery issue, charger issue, phone getting warm, sim notreadable, and so many visit to service centre the phone was full of scratches which had not a single scratch.

now till date thats been almost 16 days i have been in regular touch on mobile as theland linephone is never picked.

and for me if i am using a phone worth rs 24000 and going to servicecenternow and then, its ridiculous on part of such big company to harass a customer. for me i will never useSonyphone again in my life.

i would be highly thank full if you solve this case.

pls reply as soon as possible

thanking you,

krishna bhagat
[protected]

I have purchased Xperia X10i with bill. From the time i purchased it kept on restart while doing multi task activities and more often while putting on charging. Due to severe requirements of smartphone i have spare almost 6 months with a way it behaves and at one day the problem became severe as network went off suddenly and it kept on restart million times a day which meant that now device is of no use. I approach the Sony Ericsson's service center located at Shivranjini store and asked them to get the things fixed as handset is still under warranty period. I have explained entire issues in their job sheet. They took the handset and kept under their custody near about for 10 days then while i call them to know the status they replied that my handset is fine now so i can collect it from their service center. I went and took the device but unfortunately when went back home and started the device the problems remain the same and after couple of days again network went off. I went at service center again and asked them to provide replacement of handset as it's of no use after your prior repair also. They took my request and sent the device again in repair. It's been 15 days so far and still no status has been provided from their end. While calling their toll free help line it constantly busy and sometime if it connects then no answer at all which is pathetic customer service from Sony Ericsson. When approach their other number customer service executive doesn't have any answer at all and told me to transfer line to senior but didn't happened it as call went on hold for a long time and no so called seniors have been connected untill i disconnect the line. I've purchased the handset from Sony Ericsson excpecting nice products but didn't knew about such a worst service part other wise never ever look at this poor company. It's already half a month without my worth 25k handset because of great Sony Ericsson people. Their service center guy accepted that there's an issue with device and hence it'll get replaced or else mother board will get changed at last. Even issue is known still i dont know why they are taking so much time in providing my handset back. Probably they are giving customer's handset on rent till the time customer won't approach them and feeling pain in the ! I've been in constant touch with Sony Ericsson service center since last couple of month just to resolved my handset problem but still no result. I don't know by what time they provide my handset back probably once the warranty gets over so that it'll not bounced back on their face. poor company with worst kind of service having no higher authority contacts details or contact point anywhere.

I am Bidyut Maitra live at Padma Police Housing Qtr No-H/5. P.O.-Berhampore Dist-Murshidabad Pin-742101 West Bengal (Mobile:[protected]) .I was purchased my sonyericsson mobile (Model:J105i phone(Vapour Silver),IMEI:[protected] on 16/07/2010 from KUNDU ENTERPRISE (A-4,INDIRA SUPER MARKET BERHAMPORE MURSHIDABAD,MOBILE:[protected]). After a month i was faced a problem at the time of incoming and outgoing call. I could not listen any voice and vice versa and then contact with the shop and the salesperson Mr Sudipto (Mobile:[protected]) for servicing. After that Mr. Sudipto took my phone for servicing. After a week when i called him, he told me about the replacement of motherbord of that phone. As the insuffecient of new motherbord of that servicing centre he want to take time for solving that problem. At last I got my hand set. Again I faced this proble and sent it to that service centre. But when I got back my mobile, i faced again that proble. That is why I am demanding to that company to replace my phone. But till date they can't give me any solution or advice.
I have no more money. I was purchased it Rs-6350. Till now it is in warrenty period. But they can't solute it.

So I request to you, please fell me and give the right way.