I had purchased 2 Sony Walkman NZ W202 from Jumbo Electronics, Dubai in September 2010. ! of them refused to work from the beginning, and the Authorized Sony Service Center, Ahmedabad had it replaced. Now, however, out of a 2 GB player, if I load more than 70 MB, the player crashes.
The second player, though worked in the beginning, faced the same problem where post 7 MB, it would crash. Recently I took it to the Sony Service Center in Kolkata to have it rebooted where they told me 'there is a virus in your player. WE cannot do anything. The repairing cost will amount to the cost of a new player, so we suggest you just throw it away and buy a new one.'
Firstly, I find it hard to believve that a Sony representative will be willing to tell me that a 9 month old product is worthy of the trashcan, and MORE IMPORTANTLY, my product is still in the warranty period. SHOULD I NOT BE OFFERED A PRODUCT REPLACEMENT? If oneplayer could be replaced in Ahmedabad, why the double standards in Kolkata?
And the player is 9 months old! I have had at least 5 trips to the service center in that time. How can Sony even sell such faulty products, that crash with 1.2 GB (1.5 GB in the last case) memory free out of a 2 GB player????
This is entire episode has left a very bitter taste in my mind, and you can rest easy knowing that I for one will never return to patronize your brand, and will ensure all my friends are warned also.
