Sony India Complaints & Reviews

hi,
i hv an Xperia mini pro which is under warranty whose touch panel was not working . Also in it the photos and videos get deleted automatically . I gave my cellphone to SIRI COMMUNICATIONS SONY ERICSSON SERVICE CENTER to correct it. They didnt take this issue seriously and kept my cellphone for more than a month also called me on different dates , when i visit there service center they say that its not yet came irrespective of giving the dates to collect.Now i have got my cell phone back touch screen issue is resolved but they didnt do anything for the data getting deleted automatically and now after coming from service center my cellphone is hanging. This is very pathetic service they gave me and my cellphone is still not working properly.

Sir,

I bought sony ericsson hand set - K850i - 3 years back. It is the one mobile even my enemy should not have. Apart from that due to the repeated problems and with the money spent post the warranty period, I could have bought 2 new mobiles.

Problem what I had and gone for replacement of parts with in this short period, even though, I am soft handler.,

1. 2 times mike was not working - ( One ended talking).

2. Camera button was not working - Gone for replacement with salem service - for which I had travelled 180km from Hosur.
3.Key pad was not working - Serviced at Hosur ( Acer service point - Above GRT Jewellers) - They are saying, they are the authorised service station. But at any point of time no one get the spares for which every one have to wait for 20 days. Fortunately, I could get with in 20days time.
4.Very recently, I am getting the problem of, whenever I press the scroll button, the display Goes off. I have to wait for some time and pray God, please come back. When I approached for this problem, as usual this sony ericsson service people at Hosur, said no spares and asked me better go to Bangalore to corporate, to get it serviced. As such I had spent so for more than Rs 6000 for this hand set servicing itself.( Hand set price was Rs 19000), I wanted to throw this hand set for exchanging with any other branded mobile( Other than Sony Ericsson), when I approached Purvika mobile for exchanging , they are asking for Rs1500 ( Where in its worth of Rs 25000 - My calculation of value addition)

My complaint should reach to concerned responsible person of Sony service and when there is no proper service at Hosur, there is no point of having a service centre.

My best advice to Sony India company, is what ever may be the best company, unless otherwise if there is no proper service, they will ruin within no time.

Hence dear friends, don't buy any of the sony ericsson mobile.

Na.K.Nakkiran. - [protected] - Hosur - Tamil Nadu

Dear Sir,

With due respect I would like to place before you my legitimate problem. I have
purchased a New Satio-U1(Red) mobile of Sony Ericsson from your dealer
“Nu-Link” in Asansol, West Bengal. After a month it giving trouble to me while
net surfing, playing videos and Audio too. With these problems I rushed to the
dealer and they took me to the authorized Servicing Centre of Sony Erisson in
Asansol. There your technical person checked the set and told that the set is faulty
and it will be replaced by the new one soon, because it was not repairable.

In the meantime I have collected the contanct nos. of higher officials in Kolkata
to get latest progress in this regard. And I made contact with them. They have confirmed me that all the official Documents has been sent by them to the factory in Chennai and soon I will receive
my set.

But I am sorry to tell you that it is about 2 months to go and I have not received
my set and your officials are saying that company has stopped manufacturing of the
said model, so I can choose another model of the same rate from the dealer’s counter.
The dealer is saying how could I give you another set unless company advice me to do so.
Now when I want to communicate with the officials in Kolkata, they are no more receiving
my call. In this situation I request your goodself to please look into the matter and solve the
problem. I am very much eager the receive my old model i.e., SATIO-U1(Red) from the
company. And if it is deliver to my office address or Home address I will be highly obliged.

With thanks,

Yours Faithfully,

Ajay Ekka
(e-mail add : [protected]@gmail.com

Home Add:

Near – Santosh Maidan
Vill.- Lower Chelidanga,
PO – Asansol,
Dist. Burdwan (W.B.)
Pin-713304.

Office Address :
L.I.C. of India,
P & GS Unit,
Asansol Divisional Office,
G.T. Road- Asansol
Dist. Burdwan (W.B)
Pin 713304.

Nb:- PVN Number :- PVNO[protected] generated on May 16 2011.
Courier to Chennai Repair and Return Technology Pvt. Ltd. On 27.05.2011.

I has purchased mobile phone from Univercell on 29/Jan/2011 details of the phone are as below,

Phone make: Sony Ericson
Model name: X10 Mini Pro (U20i) ([protected])
Rate at which purchased: 13749+tax

First complain was registered on 21/Apr/2011 against work order no:SE311AGR15034 recd the mobile after service on 23/Apr/2011 but the problem was still there and i was asked to observe
Second complain was registered on 07/Jun/2011 against work order no:SE311AGR12302 recd the mobile after service on 17/Jun/2011 but the problem was not rectified
Third complaint was registered against work order no:SE311PHZ12595

Many complains were registered at sony ericson customer care pleading them to replace my phone but none of them responded and i was hurt badly by their response to the customer i have also listed the customer ID numbers agaist which my complains were registered by customer care the ids are 90472583, 90503966, 90543052, 90598171. The person i spoke to are Rajeev/Dole/Jaidheep but non of them responded in a positive manner.

Even after so many follow ups and mental stress i am informed my phone will not be replaced.

I have to you for help as a last resort and hope.

Let me know if you need more information

Dear Sir/Madam,
I purchased a Sony Ericsson Vivaz Pro Handset on 28-09-10 in the name of Samrat Kanjilal, my handset startede creating problem last 1 month ago. I have given my handset Sony Ericsson Vivaz Pro to the service center.The service center people rectified handset Touch Screen problem but the sound problem is still the same,there is no sound in the hanset mode when i activate loudspeaker the sound is proper this problem is not rectified yet.
The screen of the handset is not properly fixed it is coming out i dont know how the service center people fixed the screen.This problem started within 7 days after i received the hand set.
I purchased this Sony Ericsson Vivaz Pro handset on 28-09-10 from Kapoor Electronics Somdutt plaza kanpur(U.P). It's only 9 months the handset started creating problem like i have mentioned already.
I purchased this handset for 22,000 Rs and i thought that the smart phone of Sony Ericsson Vivaz Pro handset performance will be good compared to Nokia handset which i was using earlier,but in 9 months i came to know the actual performance of the handset.
Sir i am fed up with all this kind of problem's i want my handset to be changed it is still under warranty.
Hope you will look in to the matter.
Waiting for your reply.
Thanks Much
Samrat Kanjilal
[protected]

I had purchased 2 Sony Walkman NZ W202 from Jumbo Electronics, Dubai in September 2010. ! of them refused to work from the beginning, and the Authorized Sony Service Center, Ahmedabad had it replaced. Now, however, out of a 2 GB player, if I load more than 70 MB, the player crashes.
The second player, though worked in the beginning, faced the same problem where post 7 MB, it would crash. Recently I took it to the Sony Service Center in Kolkata to have it rebooted where they told me 'there is a virus in your player. WE cannot do anything. The repairing cost will amount to the cost of a new player, so we suggest you just throw it away and buy a new one.'
Firstly, I find it hard to believve that a Sony representative will be willing to tell me that a 9 month old product is worthy of the trashcan, and MORE IMPORTANTLY, my product is still in the warranty period. SHOULD I NOT BE OFFERED A PRODUCT REPLACEMENT? If oneplayer could be replaced in Ahmedabad, why the double standards in Kolkata?
And the player is 9 months old! I have had at least 5 trips to the service center in that time. How can Sony even sell such faulty products, that crash with 1.2 GB (1.5 GB in the last case) memory free out of a 2 GB player????

This is entire episode has left a very bitter taste in my mind, and you can rest easy knowing that I for one will never return to patronize your brand, and will ensure all my friends are warned also.

Dear Sir/Ma'am,

I am Maheboob Basha from Andhra Pradesh, Mahaboobnagar(Dist), Gadwal
i have problem with my handset, through i have serviced form company, when i am contacting them they irresponsible and not replying to me,

and i have sent complaint to company to below address

sonyericssoin consumer grivence officer,
sonyericcson mobile communction(I)Pvt. Ltd.,
4th floor dhakkahouse,
18/17 wea rolebagh new delhi-5

They are not responding to me plz help me

My id [protected]@yahoo.co.in

thanking you,

i am rohit agrawal from bhubaneswar (Orissa). I have purchased a Sony ericsson X 10 Mobile set from one the local shop at bhubaneswar name " sale point". At the time of purchase those people told me so good things about this set because this set is so costly. They told me that the battery backup will be last for 3 days, but after purchasing the set i found i am cheated. from the 1st day i found that the set is ordinary, battery is not lasting even one day, ever after charging 100% in the morning its shut down in the evening. I complaint the same to the sale point people and they return back twice to repair the same but still the problem is same. now i dont know what to do? so friends if you are looking for a sony ericsson mobile set specaially xperia x 10 , i worn you not to go the same. I was using the nokia sets from last 10 years and not found any problem , i was idiut that i go for the sony ericsson set..... so many problems are there in the set. god save the user of sony ericsson mobile sets.

I would like to share the worst after sales service experience one can ever have. I bought a brand new SONY ERICSSON XPERIA MINI PRO (U20i) in January 2011. Since the day i bought the damn phone it was havin a lot of problems. The battery life was so low that it lasted for just 1.5 - 2 hrs on stand-by mode. A few weeks later the phone started hanging up. I thought the probable reason was one of the software i downloaded from Android Market and so i formatted the phone, but the problems persisted. In May 2011 the phone screen started jumping and flickering and i could not switch it on unless i connect the charger. On 7th May 2011 i took the phone to a SONY ERICSSON AUTHORISED SERVICE CENTRE in Thane ( Ccom Telecommunications PVT LTD, Eternity Mall, Thane West ). Initially i was told that it would take them 7 - 8 days to rectify the problem so i asked for a temporary handset to use in the meanwhile but was not given one. On 18th May i called the service centre because i did not get their call. I was told that they will call me in an hour but they did not. I tried calling them again for 2 days but they did not answer the phone. I checked online for an alternate number of that service centre and found it. On 20th May when i called them they said that the motherboard is faulty and needs to be replaced which will take another 6-7 days. Till 30th may i did not receive any call from them so i called them and was told that the new motherboard fitted in the phone is also faulty and that they have ordered a new one and it will take another 3-4 days as it was being mailed from Chennai. Now i have been calling them for the last 3-4 days continuously but they are not answering my calls. I have no clue what is happening with my phone. I am disgusted by this experience and have vowed to not buy a SONY ERICSSON phone again in future.

I would like to advise the people to sincerely consider this experience before buying a SONY ERICCSSON phone as it can happen with you also

Mobile Handset Hazel (J20i) purchased on 10 Oct 2010. It got problem with ear speaker and I contacted Sony Authorised Service Centre in Jammu (Mobile Care, 608/A, Gandhi Nagar, Jammu, Phone number - [protected]). Handeset was taken by them under Work Order No SE[protected] on 18 May 2011 under Warranty Repair. Even after more than a month, I have not got my hand set repaired. They have got a toll free number [protected] but it functions like a information broadcast system means they also just tell the status which is uploaded by the Authorised Service Centre. Virtually both, the Service Centre and Toll Free Number speak the same language and I am not getting any probable date of repair of my hand set.
I have spoken to Toll Free Number([protected]) on 02 June (Name of the Person not Known), 06 Jun at 1845 hrs (Mr Gyaneshwar), 06 Jun at 1900 hrs (Mr Jatin Kumar), 11 Jun at 1610 hrs (Name of the Person not Known) and 15 Jun 1105 hrs (Ms Dolly). Every time I got same reply that speak after 4-5 working days.
Today (20 Jun 2011), the authorised centre has again given reply that handset is under repair as parts not recieved.
I am facing lots of problem because of this and may have to purchase a new handset leading to extra expenditure without any fault of mine.

I purchased Sony Bravia T series LCD TV. On completion of warranty period, my TV vision is not proper. I complained to Sony Show room. Technician visited first after long chase up and informed that software is to be loaded in TV. On continuous chase up at Baroda sony service centre, technician came and informed me that your panel has gone out of order and is to be replaced, the cost of which will be @ Rs. 10000 and that if it is available with the company. Baroda Sony Service Centre has sent me the estimate for repair but have still not confirmed that the panel is available with the company or not. So LCD TV is working but we see in Black and white. Many problems comes in electronic items and so I decided to purchase Branded company, but that is also a dilema to me and spending money in Branded company like Sony is also in vain. Till now there is no communication to me and so above noting for the customers in India.

Dear Sir/Madam,

I wish to bring to your notice the genuine hardship and very poor service provided by your people. I shall provide you with the entire scenario of events which are as hereunder:
1. The TV was not turning on. So, called the customer care on 29th May 2011. The response was that a technician will visit the place to have a look at the Tv.
2. The Technician visited on 30th May, 2011 and found that it was a power board problem. He told that the board will have to be replaced and also said that it will take 2-3 days to replace it.
3. The Technician came on 1st June, 2011. But, the house was locked and so the Technician came on 2nd June, 2011 with the Board. He tried installing it but still the TV didn’t turn on. He said that there was some other problem and one more board has to be changed.
4. So, the Technician came on 4th June, 2011 with two new boards and installed it. Still, the TV wasn’t working. He told that he would have to take the TV to the factory to run some tests. He said that he would give a replacement. So, we agreed to this and on 4th June, 2011 he took our 40” TV and gave a 26” as a temporary replacement. The Technician told that he would call on Monday (6th June,2011) to inform the status.
5. From then started the whole problem. The Technician didn’t call on Monday. He didn’t reply to our calls. Frustrated, we tried again and again and atlast he picked the phone and gave the phone no of his manager and asked to find out the status from him.
6. The Manager’s Phone No is: [protected].
7. He started dodging our calls and every time we had to use a different number to speak to him. Everyday, he started saying that he will give the TV today or some parts is not available or it is under observation or testing is going on. He gave dates on which he would deliver the TV and postpone it stating some other reason.
8. It is almost 3 weeks, since the TV has been taken for repair and still I haven’t received either the repaired TV or a new TV set.

Battery charge use to last for 3 days. Gradually it last for 1 day only. Product is 6months old and is under warranty. Service center says there is liquid damage to the battery hence is not covered under warranty. There is no damage to the hand set physically or otherwise as per them. They are not willing to give me the status report. Name of the service center is Trans Technologies Solution Pvt Ltd, Zoo Road, Guwahati (Assam).

DEAR SONY.
I PURCHASED A SONY SONY WALKMAN MODEL NO.NWA-W202/BM MX3 SL NO 5372776 FROM SONY CENTRE IN newdelhi. THE WALKMAN HAS BEEN DEAD FOR FEW MONTHS. AFTER HAVING GOT THIS CHECKED AT SONY SERVICE CENTRE, SONY REFUSED TO FIX THE WALMAN AND INSTEAD OFFERED ME TO BUY A NEW AT A DISCOUNT. AWESOME , WHY DO YOU BUILD PRODUCTS THAT YOU CANT FIX. WHAT IS WARRANTY MEANT FOR. I ALWAYS GO FOR SONY PRODUCTS BECAUSE OF THE QUALITY AND SERVICE ASSURANCE THEY GIVE. BUT THIS IS SHOCKING TO KNOW THAT IN THIS CASE THEY ARE HELPLESSSS. PLEASE SONY, PRODUCT TEAM , GUYS WHO ACTUALLY COME WITH THESE PRODUCTS DONT YOU SINK THIS BRAND BY MAKING THESE PRODUCTS THAT YOU YOURSELF CANT FIX. I WILL APPRECIATE IF MY GRIEVANCE IS HEARD ON THIS FORUM .


AMIT SINGH
[protected]

I had handover my mobile set j105i to sony ericssion shop no 104 - g-92,ist floor,pratap market ,Munirka ph.no 46564535,[protected] on dtd 04/06/2011 ,

At evening they called me the estimate of rs 1500 to repair the mobile i agree and they give me two days time ,after two days when i go to take my set they asked me that please wait for one week but still my mobile set is not repaired.

Please help me.

Ravi kumar
[protected]

Dear sir/madam I bought sony ericssion E10i before two months my problem is when I download any song from songs.pk it comes into memory card when I switch off phone then song comes into downloading list and not remove into memory card from phone memory.

heyyyy i hv lost my sony ericsson J105i cell phone pls suggest me a genuine idea by which i can track my mobile online for free

Model Name:Sony Ericsson J105i Naite
IMEI no.:[protected]
Date of theft:8th June 2011

Dear Team

defected peace of sony music system sold by sony company to me so many time i had submit my sytem to company service centre in under gaurantee and after guarantee i had paid so many times as a repairing cost but system is still dead and it is pending of sony service centre from last seven month i had complkaint so many times directly to sony company written so many mails but i will not get any response from sony india now this time i am not going to pay a single rupee for repairing because i had paid so many times and still system is not working after repairing sytem will work of 15 days and then automaticaly system is going dead my compalit is defected peace is sold by sony company to me so plz replace my music system or my money the details are as under
deposted the set ------- sony care kukrail bridge faizabad road,lucknow
my name and add-5/277 vikas khand,gomti nagar,lucknow
cell no-[protected]

I have bought a sonierricsion mobile model Xperia X10 mini-pro (IMEI No.-[protected]) on date 5th june 2011 from hot spot in pune ,after 1 day this mobile shows a problem in its camera but suddenly i have to visited nagpur on comapany purposes ,on 13th of june i have shown this problem to the service center in nagpur (service providers are Accel frontline ) They told me that its having a problem in its motherboard & it will take 1 month in repairin favour of work order no.SE11ANU11100.Please tell me how a person can wear this thin after buying a handset of 13000 rs. We have to suffer such type of issues . I am feeling alike that someone just cheated me.

Regards
Vivek Kr. Mishra
[protected]

Dear Sir!
i took sony ericson spiro wi100 model on 24th april from sangeetha mobils nacharm hyd. after 4 days it was not working(like i con't left incoming call,i was put 1 hr charging iy will not charged,while we taking mobil raised heating,sodanlu hanging memory card not detecting etc..) so i was ask to sangeeth shop person he is tell to me you go to repair your mobil at sony service center and he not given proper address.after some days i went secundrabad sony sirvice center they taken my mobile give to me after 7 days but no use same proble repeat.then i go to sangeetha shope they didn;t responce then i go to sony sirvice center they tell to me you submit your mobil come to after 10 days.my complit is i was pay 4450/- rs but i didn't use that mobil,and imy time and mony west acctuvally that is failur handset.like so many custmer also ther i saw.kindly take the nessary action thank you sir.
yata praveen kumar
yamuna hostel room no 7,
osmania univrsity
hyderabad-500007.
[protected]