Sony India Complaints & Reviews

Complaint about the Sony Ericsson service center
I want to complain about the Sony Ericsson service center located at TIRUPURI gave them my new mobileJ105i which was having some problem (at 05March2011).
My workorder no. was SE311BC210801 and it was in its warranty period. They say that it would be returned in 10 to ..Sony Ericsson Company Service Cender is No.1Best Sarvice Center .

Hello sir.. my mobile phone has been stolen today April 16 2011... in a bus.. my mobile IMEI no. is [protected]... its sony ericsson phone.. how can i get it back.. or how to block it

i have purchased a mobile set model no. W760 from hot spot showroom (laxmi nagar, delhi) vide invoice no. 10512217 dtd, 21/02/2009. On 19/12/2010 i have given this mobile for repair with a problem of non-working of back switch and hanging of phone at vaishnavi services (an authorized service centre of sony ericsson at Laxmi Nagar Delhi). The lady sitting at the above service center assured me to repair the phone in half hour. But after an hour time, when I reached at service center she asked me to come after two days.

After a week time when I reached at service center to collect my phone, they delivered me the handset, which i saw and got stunned as the hand set body was cracked and the light of keypad was not working. when I complaint for the same to the lady asked me to return the handset for further repair.
From that day onwards nightmare of torture started as I have made several calls to the service centre but got in vain as the reply from service center was not satisfactory.
Then I talked to owner of the service center Mr. Arun Kumar on his mobile no. [protected] to resolve my problem and deliver my handset after getting it repaired. He assured me that the problem with be resolved with in a weeks time. but that also not worked and the situation remains same. On 14-04.2011 again i have gone to the service center and asked about the status of my hand set, on that she misbehaved with me and my wife and told me to talk to the owner of the service center. From that day onwards i am calling to the owner of the service center which either goes engaged or not reachable.
i request that pl resolve my problem and hand over my handset to me as it is lying in the service center since five months.
I also request to the Sony Ericsson Company to please look into the matter. I also request them to take necessary action against of Vaishnavi Services.

I have purchased Sony Ericsson Xperia X 10 Mini E10i model (IMEI [protected]) from Poorvika Mobiles Pvt. Ltd. vide invoice number 17615 dated 12.03.11. Within a day I notice the problem of "Backup of the battery" which is not even lasting for 0.5 day and handed over the mobile phone back to Poorvika by 15.03.11 and got that serviced by Poorvika. Soon after 15days, now I am facing the problem of "phone speaker not working" and Poorvika check this with the service center and informed the speaker has to be replaced.

I strongly feel this is a production faulty piece and require a replacement for this mobile. Please check this case and provide the replacement.

HELLO, I AM KARTHIK MOBILE NO:[protected], I PURCHASED SONY ERICSSON X2 XPERIA MOBILE IN THE MONTH OF JANUARY 2011, FROM THE SAME DAY THE PROBLEMS HAVE STARTED LIKE HANGING, CAMERA PICTURES NOT GETTING SAVED IN CARD MEMORY ETC., IN THE SAME MONTH I HAVE TAKEN IT TO THE SHOP WHERE I PURCHASED THE SET AND THEY UPDATED THE SOFTWARE AND GAVE ME BACK, A WEEK LATER THE SAME PROBLEM STARTED AGAIN, AND LATER I TOOK THE MOBILE TO NUMERIC COMMUNICATION SERVICES THAT IS THE AUTHORIZED SERVICE CENTER IN MALLESHWARAM FOR SONY ERICSSON ON 31/03/2011 AND THEY TOO 3 DAYS AND TOLD ME THAT THE SET IS READY ON 02/04/2011, WHEN I WENT AND CHECKED ALL THE PROBLEMS WERE REMAINED SAME, LATER THEY TOLD THAT THEY WILL REPLACE THE SET AND GIVE A CALL, BUT THEY DIDNT CALL, SO I CALLED THEM AND THEY TOLD THAT THERE IS NO UPDATION FROM THE HEAD OFFICE, SO I CALLED THE SONY ERICSSON HELP DESK ON [protected], THEY ARE TELLIIN THAT THEY WILL ONLY REPLACE THE PART AND THEY WILL NOT RRPACE THE SET, IF IT IS CONMMITED BY SEVICE CENTER I SHOULD ASK THEM ITSEEMS. MY SET IS LIYING IN SERVICE CENTER FROM LAST 17 DAYS. CAN SOMEONE HELP ME IN THIS REGARD.
JOB NO: 111729 - SERVICE CENTER
COMPLAINT NO:[protected] HELPDESK




;

Dear sir,
I just bought a new mobile (Sony ericsson cedar j108i) rs 5600 / - two months before (01. 02. 2011) only. But, i have a problem with that mobile on march 18. It isn't powering on. I just went on to the sony ericsson service center and gave it to them to service my mobile. They just figured the problem out and said that it is a motherboard problem and asked me to wait for 15 days to rectify the problem. Now it's getting 30+ days. But, i cannot able to get my mobile back. They are asking me to wait for some more time, they just keep saying that they don't have the parts for that mobile. Now, they are not ready to respond my call. Now, i ask you guys please help me out from this. I have all the documents (Warranty card, bill, service center receipt) i need some suggestions. Please give some ideas. What can i do now?

i had given my handset for some updates in sony ericsson service center as the retailor asked to do so it was having some hanging problems within 6days from the purchasing date. i gave my handset in service center and then they damaged its motherboard n i told me that it ll be changed in a month. i asked them to return my handset as the retailor promised me to change the handset if any problem arises within 2 weeks. but they didnt gave my handset as they knew very well that its their fault. i thought its ok if it works properly after changing the motherboard.
but it was not the end after repiring also it still hangs , its body is also loose.., not giving a gud sound quality, ear phone is also not gud. etc.
so i m having so much problems after spending so much money.
the retailer now refused to change my handset as he is fraud one.
i m going to file a case against both retailer n the company for this harassmant whoch i m facing due to them. kindly help me for this.
thanks

from:
Anu Raizada
panchkula
[protected]@yahoo.com

Myself is Shiv Gupta from Jaipur.

I have purchased a sony xperia X10 mini from your Jaipur dealer (S S Phones, M I Raod, Jaipur)

Due to handset operation problem, I was checked my phone at Your Jaipur Service centre,
Add – Jaipur R T Outsourcing, Ist Floor, Riteeka Tower, Jaipur.
Work order ref no. – SE[protected]

Your service centre deposited my phone for repairing purpose on Mar 9, 2011 2:51PM.

But till date I have not received back my handset.

I have personally visited your service centre three times, but always same answer “boss we are not having part, you will wait sometime”
Today, I also called at your helpline no. that person also told minimum 7 days required, because part are not available in India for my handset.

It’s a surprising situation for me, a best mobile co not repaired my handset in a Month?
Either my mistake in choose the Sony Er or your after sale service is not part of your business.

Can anyone help me?

I am mobileless man because of only and only Sony……..

Please help help help and help……..

Regards,
Shiv Gupta
[protected]

I have a mobile of sony ericsson E15i xperia x8 . which IMEI no. is -[protected] . which is purchased by me from spice hotspot in the month of October 2010 .
I m totally fed up with this mobile or your services . firstly problem came with this mobile is for charging in December last week . I show this problem to your service
Centre in January first week placed in central arcade , gurgaon . they told me that the charger of mobile do not work & we replace it . so that time I have no option
So for the mean time I suffered a lot because I have to charge mobile by communicate with my laptop . I have got new charger from the sonyericsson corporate office
Placed in gurgaon after almost 3 weeks . but after one month again charging problem comes with the mobile . then again I show to service centre named universal telecom,gurgaon.
This time they said battery do not working & also may be mother board have to be repaired . so they take mobile with battery for repair or service work & ask me for atleast 21 days for this job.
After this straightly I goes to corporate office of sonyericsson & ask is this a joke with me??????
You didn’t have any spare in your stock????
Why should they want to take 21 days? Is this type of services you are providing????
Concern person helped me a lot but still not enough for me?
I have got new battery & according to service centre person in mobile there is no problem & we update only software………& I got new battery from your corporate office did not get from
Service centre .they provide me a old battery which is not manageable & their behavior is so rude .
Work order for that job is-----se311utt10274
Se311utt10275
after a lot of suffering because of you , still problem in mobile . same charging problem in mobile .
I rectifying two problems as like before[protected]
1) Communication between mobile & charger is broken any time
2) You can see the running communication of charging on the screen but the percentage continuously goes to decreasing order not in increasing order .
still mobile in switch off condition & i feel herassed after purchase this mobile
suggest me the possible solutions?
personally i feel very poor services provided by sonyericsson & even their service centre tecnical service person are not eligible for any serviceor repair work
either they made a faulty handset 7 supply in the market

hai gay

HERE IS A WARNING WHO WANTS TO BUY A SONY ERICSSON MOBILE I HAD FACED A LOT OF PROBLUM WITH THIS COMPANY IT IS THE WORLDS
WORST SERVICE PROVIDER I HAD BOUGHT SONY X10MINI HANDSET ON 15TH OF JAN 2011 BY FIRST WEEK OF FEB I HAD FACED A PROBLUM THAT MY HANDSET TRUN OFF AUTOMATICALLY DUE TO LOW BATTRAY AFTER THAT I TRIED TO RECHARGE BY MOBILE BUT IT DOSENT GET CHAREGED THEN I HAD TAKEN MY MOBILE TO SERVICE CENTER IN MY PLACE AND THEY TOLD ME THAT THIS HANDSET CARRIES A INBUILT BATTRY SO U HAVE TO MAINTAIN MINIM10% BATTRY POWER FROM THEN ONWARD I USED TO CARRY MY CHARGER WITH ME TO CHARGE MY MOBILE WHEN IT IS REQUIRED BUT AFTER 15DAY I FACED SAME PROBLUM UT AT THAT TIME MY MOBILE HAVING 56% POWER AND THE SERVICE PROVIDER AGAIN CHARGED THE BATTRY BY TAKING IT OUT AND AFTER THAT SAME PROBLUM IN NEXT 10DAYS AT THIS TIME WHEN I RECHED SERVICE CENTER SOFTLY THEY ARE TELLING THAT U R BATTRY HAVING SOME PROBLUM AND I ASKED THEM WHEN I CAN GET A NEW BATTRY THEY THAT GIVES US U R MOBILE AND THEY WILL REGISTER IT AND BATTRY WILL COME BUT THEY TOLD THAT THEY DONT KNOW HOW MANY DAYS IT WILL TAKE JUST FROM MAR 3RD ONWARDS MY MOBILE IS WITH THEM ONLY THEN

I HAD SOME QUESTION HERE FOR SONY

I[censored] CANT GIVE HAS THE BEST QUALITY JUST SHUTDOWN U R COMPNY

I[censored] CANT PRODUCE SPARE PART THEN STOP THAT MODEL

AT SERVICE CENTER MEANS THEY HAVE TO SERVICE CUSTOMERS BUT NO ONE HAS THE RESPONSBAITIY HERE
IT IS A SHAME TO SUCH BIG COMPANY
AT FINAL I AM GOING TO CONSUMER COURT

VJD SERVICE CENTER PEOPLE
MR.SRINIVAS PH:[protected]
MR MURALI:[protected]

GOING TO FACE ME THERE



SAIPRASAD
[protected]

I SWAPAN RAY RESIDING AT GANESH NIWAS CO OPERATIVE HOUSING SOCITY,KATEMANEVALI,FLAT NO.5, IIIRD FLOOR,PUNE LINK ROAD, KALYAN EAST , KALYAN 421306 ,PURCHASED ONE MOBILE SONNY ERICSSON MODEL NO.R-300-IMEI NO.[protected] & USEING THE SAME BY MY WIFE VIDE AIRTEL CONNECTION NO.[protected]. THE AFORESAID MOBILE PURCHASED BY ME FROM BIG BAZAR, KALYAN VIDE INVOICE NO.199288 DATED 11/03/2011.

PLEASE NOTE THAT ON 10/04/2011 IT HAS STOLEN FROM MY WIFE HAND BAG AT ABOUT 8PM AT METRO JUNCTION OF KALYAN-EAST IN FRONT OF HAIR EXPRESSO. KINDLY LOCK THE HANDSET & MAKE THE SAME UNUSE. complaint by: SWAPAN RAY ,MOBILE NO.[protected] & [protected], EMAIL Id.[protected]@biochemgroup.com

I purchased Sony LCD Bravia 32" on 15th March 2009. On 11th of March suddenly the picure went off so as voice. technician reported MOTHERBOARD BURNT which cost 8000/- We are working coup and watch TV hardly after return from work at 9 that also if worth watching programme. In two years time a brand like Sony motherboard is dead. after chaning the motherboards on 9th April there is no picutre..today the technician says it is screen problem....how do you like this??? Let me tell you that my previous LG TV was far better..even afater using for 4 years we never spent single paisa for any maintenance..WHY ONE SHOULD GO FOR SONY????????

poor services
Dear Sir

I am an unfortunate and a poor user of Sony Ericsson Mobile phone who is
being harassed by your service center in Bangalore, India.

I will request you to please help me.

"I have purchased one SOny Ericsson W395 on 5th September 2010 from Univercell for a Rs 5500/-(Five Thousand Five Hundred only).

All my friends were insisting that I should go for a NOKIA if I am spending that much but still I trusted Sony and invested in that. But after the painful experience, I think they were right. Even they have
the right to teaseme and they do.

My handset started giving few problems like loosing network, Low Battery Backup, Memory Problem very often and display also used to go blank.

I deposited the handset in your service center several time from date of purchase i.e. every month I deposited for repairing and now I deposited in M/s Service Point, No. 652, 1st Floor, 11th Main, Jayanagar, Bangalore- on 18th March2011 vide work order no SP311ST111424

I want replace the same product with another one if its not possible to repairing because now I am in Warranty Period after the warranty will expired then I am not able to spend for repairing. I am left with no option and choice except to speak to higher authorities like you and update you regarding the FRADULENT PRACTICES being followed by your service centers.

I will request you to immediately look into the matter and I will like you to help me.

Waiting for reply
S.R.SREENIVAS

[protected]/ [protected]

Hi

Below are the mails send to sony regarding the part which my cell requires to operate,none of them actually replied or call back for confirmation,as my cell is in warranty period its almost 3 months i have not received my cell part,when called at service center /call center then just say part is not available and would take one more week.they are not even willing to replace the cell if they dont have the part.my cell warrant is been wasted lying in the service center.can any one get me a solution to get my cell back.its very bad to find that reputed company are not respecting the costumer but making fool of them.

work order number- se311kt110229
its like calling the service center/call center every week and getting same answers
can it be reported to court,please help.
[protected]@gmail.com is the email id
name- Ameet


Hi
To Whom so ever concern,


Its almost 49 days since i have given my cell for repair ,i haven't received any communication from Sony regarding whether my cell would be repaired on from your side ,its me who has to call up every time to service center and call center to ask whats the status .its so disappointing when people working at help desk talk rubbish just to avoid talking to customer,this again is very surprising that people working for you are not helping you gain customer but trying to help you lose them.One of you person working at help desk named meenakshi has got no sense to talk to people.first when contacted told that my cell phone part would take time to delivery as of my phone is in warranty they would give me additional 1 month warranty on that part ,when my cell part gets replaced.to my surprise when i called her after 15 days she not only denied the fact that she gave a commitment but also gave reason that the part would be available after 29 march 2011(i.e more 20 days) as they order it in bulk quantity.i don't get the reason that you people would keep phone complaints unattended , unresolved unless you have a bulk order to your assessment.so what do you expect from customer before buying Sony phone that he should ask the retailer or you that do you have parts available so in future if his phone gets damaged it can be repaired soon.you guys in customer service really don't give a to make it your priority to attend to customer need ,but wait for your comfort to come .
your representative meenakshi not only hung up when asked to give any senior person number to talk , but disconnected it when called up again, such arrogant people are definitely helping you gain customer respect.

If this mail is read by any responsible person and not by call center employee's i would request him/her to please sort out the issue and help me get my cell back ,
i would be more than happy to sell the phone once i receive it as i won't like to face this situation again in my future relating to product of sony ericsson.


Thanks
Ameet


Hi
To Whom so ever concern,

Can you people understand what amount of frustration it builds up when when some one don;t perform as expected..For the past two weeks i have been told same silly reason that my u5i touch pad is not available due to which the cell phone cant be repaired,to add more spice to it the representative tells to dispatch the phone from their service center and take it to andheri branch for repair .such attitude if shown on work would result in positive customer feedback for you but they don't.How much time and money should i have to spend to get a faulty piece repaired even considered in warranty period.
To a very disappointing note i don't think trusting sony would help me to make it a trusted brand image in future.
kindly let me know the contacts for your H.O representatives to mail with so as to ask them to repair it.also suggest alternative so as what to do when nothing happens from your side.
[protected]@gmail.com, 01/Feb/2011 03:57:15 EST

From: ameet borade, [protected]@gmail.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 89523352
Hi
To Whom so ever concern,

Can you people understand what amount of frustration it builds up when when some one don;t perform as expected..For the past two weeks i have been told same silly reason that my u5i touch pad is not available due to which the cell phone cant be repaired,to add more spice to it the representative tells to dispatch the phone from their service center and take it to andheri branch for repair .such attitude if shown on work would result in positive customer feedback for you but they don't.How much time and money should i have to spend to get a faulty piece repaired even considered in warranty period.
To a very disappointing note i don't think trusting sony would help me to make it a trusted brand image in future.
kindly let me know the contacts for your H.O representatives to mail with so as to ask them to repair it.also suggest alternative so as what to do when nothing happens from your side.


Thanks
Ameet.

On Sat, Jan 29, 2011 at 1:07 PM, <questions.[protected]@support.sonyericsson.com> wrote:

MyPhone Fun & Downloads Update Service
Dear Ameet,

Thank you for contacting Sony Ericsson Contact Center.

With reference to your mail, we understand your problem and disappointment you have come across and sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you.However, we would like to inform you that we have forwarded your complaint to the concerned department and we will surely get back to you with the best possible solution.We need your co-operation in this regard.

Best Regards,
Hanu Pareek
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL






Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.









[protected]@gmail.com, 28/Jan/2011 06:51:08 EST

From: , [protected]@gmail.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: Vivaz™
Opinion: Hi,

This i s regarding the vivaz phone which i had bought in october 2010.being in warranty i took it to the nearest sony Ericsson service center at kaizer telecom,wher in i was told that it had its touch pad problem and would be replaced in a span of a week time.to my suprize when i contacted them they said they have't received the part yet and would take more days.
they even didn't have any policy to give a substitute phone for use till that period,they told told to contact service number and register a complaint on doing which the problem would be resolved as fast as possible said by the service agent.
its very disappointing to find that such a reputed company can't even help its customer in its described time period .i had been using sony phones for over 5 years now but never expected to be handled this way.
i have lodge a complaint in service center ,would you kindly sort out the situation ,as if you don't have that touch pad with you why should i suffer for it,kindly say you don't have it and replace my cell rather than making excuses.
work order number- se311kt110229
hoping for improvements

Thanks
Ameet

Country: India
First Name: Ameet
Last Name: Borade
Phone Number: [protected]
City / Region: mumbai
Agree Legal Terms: No.
Sign up for enews: No.



This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:89523352,2]

sir,
i bought a VPCYB15AG laptop on 24th mar. On 5th of April it crashed, i did sent a mail to Sony and i just got a reply regarding the service centers location. nobody even bother to call me. the complaint no was 7228717. however that time i followed the recovery steps and it got OK. today again in the morning when i switch on the laptop i didn't start. i called up the customer care, they simple said we cant assit you, you have to visit the service center. i visited the service center in bhilai as per stated in your mail, amazingly they don't deal with laptop. so i have to all the way 60 kms to raipur. and when i gave my laptop to service center (Star Service) they simply said they have lot of work they will look into it on Monday.
my problem is i have to leave for mumbai on 12th morning, and i have presentations to be given. all i want to know is firstly why Sony is making such kind of sub standard things, and secondly why customers are fooled around once they have problem in the system.
Regards,
Mainak Datta,
Contact - +91-[protected]

i purchased a sony vaio netbook from tech terminal 2, sect 20, chandigarh on 16th feb 2011...wen i started using d laptop at home the same day, i realised that keyboard was not functional...i took it back to the dealer and he stated there must be some problem with the windows..he reinstalled the windows and gave me the laptop back next day..after 1week, i realised that everytime i used to switch it on , it would go the vaio rescue mode first..after 3-4 days, it stopped functioning, dint switch on either...i again went to the dealer, who assured me thaat it was a problem of windows getting corrupted with virus and again reinstalled the windows and returned me the set next day...
third time again the laptop crashed in 1week, stating operating system not found on screen..this time i went to the service centre and was astonished to know that my laptop is not the same set as i purchased since the serial numbers dint match..the service centre dint accept the service coupon...problem in the hard disc was found...when the dealer was informed of this exchange in set during windows reinstallation with a defective piece, he refused to accept the responsibility...now i am left with a huge mental torture o[censored]sing a defective exchanged laptop, which might again crash anytime, with dealer not helping me out...

Kindly look into the matter and help me out...

respected sir/madam
my name is satish chandran ([protected]) working in kaya limited. recently purchased a sony ericsson x10i phone from the mobile store in frazer town in bangalore. within the 2 days of purchase i faced a quite issues with phone like ear volume was less, got hanged everytime, homescreen get jamed and most importently the battery hardly remains for 4 hrs, even if you dont use the phone the battery was going down. i was really dissapointed and went to the store and asked for a new set but they refused it and put me in phone with there sales officer mr. shiv , i spoke to him and made him understand that there lots of issue with phone but he spoke to me very badly, insulted me and also told you do what ever you want to ...

then i went all the way from my home which is k.r.puram to cunnigham road where they have the srvice centre which was really hopeless....

they told me this just an s/w issue we will rectify and give you, they did something with phone and promised it will not happen again but just after 3 days it started agian then again i went to them told them its the same then they took the set and told me we will check and give it to you in 2 days but no one turned up after 2 days i myself called but noone responed ...

after a week i called them and told that when are you going to give my phone they said its still getting rectified i shouted at them saying you guys told me it will take 2 days now wats the problem then they just asked me to come and pick up the set i went again but the give me the phone saying they need the receipt i told i have already spoken to your person and told him i have submitted the reciept some where and he just asked me to get the ref no which i have but they dint give me..... again i went home and got the reciept got my phone but beleive me its the same .... i feel totally cheated by sony ericsson ... spent 24600 rs for no reason and spent almost 3000 rs for just givng it service centre ,,, IS ANY ONE THERE TO HELP .. I HAVE ALREADY SENT A LEGAL NOTICE TO THE MOBILE STORE ..BUT NO RESPONSE YET ...PLEASE SOME ONE HELP .....CONTACT ME AT [protected]

I have given my cell phone:u10i(Aino) to HarKrishan services, District Centre, Janak Puri for display and slide problem on 10 March,2011. They have such a poor after sale service that they are not able to arrange some parts to rectify the problem. Today, its more than 25 days since my cell phone is with them but the status of the handset is same: "waiting for the part". I had even registered my complaint: 89935654ri on Sony Ericsson's complaint deptt on phone, but they also speaks the same language.

I think Sony Ericsson has lost all the good image they had initially. My 2 friends are also facing similar issues with service centres of Sony Ericsson.

I strongly discourage purchase of Sony Ericsson's handsets because they have very very poor after sale services.

Regards,
Abhishek Arora

sir, recently i bought a sony w 100i spiro mobile . it has so many problems.i went to service centre and updated software but all the problems are remain stable. i wnt my piece to replace.

I purchased a sony ericson phone j20i during 10/2010 , but after a month my phone started displaying a massege don't charge and contact to the service centre , i follow the instructions and got the problem resloved through jony electronics at shimla (authorise service centre of sony), the phone started to hang on within a periond of fortnight , the phone was again sent to jony electronics at shimla (authorise service centre of sony), for repair /servicing and the problem was rectified again, the same problem again encountered after twenty days. and was again repaired from above said service centre , but now for the forth time in a period of five months the similar problem is being faced. as such it seems there is a manufecturing defects in the phone. As my phone is in warranty period the same may be replaced please .