Sony India Complaints & Reviews

I lodged a complaint for LCD bravio TV on 18.4.2011 and I was assured that within 48 hours, complaint will be taken care. To my surpirse, no body appeared till 21.4.2011. Again I have to rang up for the reminder and I was told that complaint will be cleared today. But again no response. Again I called today and I was told that no complaint has been registered. Then I told that yesterday, there was record of complaint. Finally after the discussions of 30 mins this was agreed and I was told that complaint will be attended today. Now it is 8:00 p.m. and no body responded.

This defect in SONy TV was attended in March 2011 in 120 hours with assurance of 48 hours given by customer care people. This defect occurred again after the one month of attending the problem.

I donot understand when they cannot attend the problems in 48 hours, why false promises are being done by them.

This is SONY brand which is known for their quality in the world but the quality of service. It is ????????????????

Dear sir,

My self ankur isadra, i was purchase a sony ericsson mobile on jan-2011,and after few days it's not working properly so i was submit that mobile at service centre first on 28/02/2011 then i received mobile on 17/03/2011 but problem yet not solved properly so i submited second time on the same day(17/03/2011) but till i have not received my mobile from service centre.

I was also contact with sony ericsson customer care but they always say please wait for two days i will update u, but no update received from sony eriscson then again call for update he says pleaase wit for two days more. we will call you and update you sone.

i was log complaint on customer care first time with case no :89871678 on date 14/03/2011 and second time withcase no[protected].

dear sir now i want only replacement for my mobile, i have purachase 10340 rs. mobile model hazel greenheart j20.
when i contact with dealer he also says i cant do anything.

Please do the needful. i have surfuring from almost two month and also it's ifect on my business.


Thanks
Ankur isadra
[protected],[protected]

My uncle has purchased a new Sony Camcorder (Model: HDR_CX150E/BC E37; SERIEL NO: 1741511) from dealer ALFA COLOUR LAB, Jamnagar on 11.12.2010. After recording video & taking few snaps they tried to download them all to their PC via a USB cable. Everytime they try to download, the camcorder displays "INTERNAL MEMORY FORMAT ERROR" and then immediately hangs. This was reported immediately after the purchase to the dealer, but got no satisfactory response from them. They made them follow some steps on their local PC with no positive results. After reaching them three times, they asked them to leave the camcorder with them for a week, however after a week also nothing could be fixed. Then they redirected them to the Sony India Service Centre in Rajkot, however denied to provide them any further information with a straight statement "Hum kuch nahi kar saktey hain iss case mein".

Assuming that its a known error and can be fixed easily, they used the same camera in their son's wedding... and now are scared of loosing all the precious moments they have captured of their son's wedding.

Right after the wedding they approached the same dealer omnce again with a little hope of getting their issue resolved, however faced an extremely rude behaviour from Alpha employees.

Please help us finding the solution.

Thanks

i have purchased a sony ericsson mobile from big bazaar vapi in dec 2010. Within a month the handset started giving a problem of restart, hangingetc... i have sent the mobile to service centre and taken back butr within 2 days the handset started giving the same problem and from last 1 month m trying to give my phone in service centre but the centre is always closed and now telling they are having problem with the company...spoke to customer care many times but same words problem with service centre...lastly given mobile in service centre named joystick in vapi lets see wat happn....i want my phone replced...hope u will understand my problem and look in to the matter.....

Dear Sir,
I have lost my Sony Ericsson Mobile Handset Model J105i on 15th April 2011.
The IMEI No. of my mobile is[protected]. Colour of the mobile is Ginger Red.
Kindly help in tracing out the mobile as I have very precious information in it.
My Name: V Venkata Srikanth
Mobile Service Provider: Idea
Mobile No. in Use: [protected]
Last transmitted info from my mobile phone is an SMS to [protected].
My E-mail ID: [protected]@yahoo.com

Thanking you.

Venkata Srikanth.

There is a serious issue with the Sony Bravia LCDs. The LCD does not actually support the formats it claims to support. I recently bought a Bravia 32" EX400 LCD, which claims to support mpeg1 and mpeg2 movie formats through USB slot. However, when you try playing any standard video in this format, the picture is rendered in small size (in the center of screen, nearly 1/4th the size of the screen. However, when the same video file is played in any other LCD like LG or Samsung, it plays perfectly in full screen size. Having consulted the sony support, after escalating the issue nearly 3+ times, the executive actually came to check and then confirms that you actually need a video of picture size 1920x1200 pixels, the standard videos that we get in CD, DVD or through internet won't show in full LCD screen. Having come to know of this issue, i took up the matter with Sony and Croma, to return the LCD and instead give me a LG LCD, however, they just don't care to respond (despite such a blatantly critical issue). The only alternative left is to register a case against the company in consumer court.

I would strongly suggest that people should not go for SONY, just because of it's BRAND name. Not only do they develop faulty and dumb (outdated and silly) products but also have horrible service in India.

I had bought a Sony Ericsson Touch Screen phone for INR 23,450/- on bill on 05/07/2010 from Jumbo Electronics, Noida. Jumbo is the authorised resseller for Sony Ericsson. The touch screen stopped functioning on 22nd January'2011. Same day I deposited the phone to Sony Ericsson authorised repair center in Noida i.e Neeru Enterprises.

After one month of followup I was told that the my phone has been send to Sony ericsson service center and I was told to follow up with them directly. Since then I have called Sony Ericsson service center almost 40-50 times and have only got false commitments. They have niether repaired the phone nor are they ready to replace and they have continuously told me that replacing the phone is not in the policy and its been more almost 3 months of continouos follow up without any response. The phone is still in warranty but they are not supporting it.

They have now started talking rudely and even bang the phone and give false dates. I am really in pain and donot understand where to go and what to do. My hard earned money is stuck with them and on top of it the harrasment has been beyond tolerance.

I feel feel completely cheated and had to litteraly beg them to return my phone, they also suggested that after 4 months that I can collect my phone without repairs on giving a application that I am taking it on my own responsibility.

It has been most embarising and worst experience in my life. Firstly I was cheated with poor quality phone and when I am getting it repaired even after 4 months they have not done anything.

Please help........

Complaint about the Sony Ericsson service center
I want to complain about the Sony Ericsson service center located at TIRUPURI gave them my new mobileJ105i which was having some problem (at 05March2011).
My workorder no. was SE311BC210801 and it was in its warranty period. They say that it would be returned in 10 to ..Sony Ericsson Company Service Cender is No.1Best Sarvice Center .

Hello sir.. my mobile phone has been stolen today April 16 2011... in a bus.. my mobile IMEI no. is [protected]... its sony ericsson phone.. how can i get it back.. or how to block it

i have purchased a mobile set model no. W760 from hot spot showroom (laxmi nagar, delhi) vide invoice no. 10512217 dtd, 21/02/2009. On 19/12/2010 i have given this mobile for repair with a problem of non-working of back switch and hanging of phone at vaishnavi services (an authorized service centre of sony ericsson at Laxmi Nagar Delhi). The lady sitting at the above service center assured me to repair the phone in half hour. But after an hour time, when I reached at service center she asked me to come after two days.

After a week time when I reached at service center to collect my phone, they delivered me the handset, which i saw and got stunned as the hand set body was cracked and the light of keypad was not working. when I complaint for the same to the lady asked me to return the handset for further repair.
From that day onwards nightmare of torture started as I have made several calls to the service centre but got in vain as the reply from service center was not satisfactory.
Then I talked to owner of the service center Mr. Arun Kumar on his mobile no. [protected] to resolve my problem and deliver my handset after getting it repaired. He assured me that the problem with be resolved with in a weeks time. but that also not worked and the situation remains same. On 14-04.2011 again i have gone to the service center and asked about the status of my hand set, on that she misbehaved with me and my wife and told me to talk to the owner of the service center. From that day onwards i am calling to the owner of the service center which either goes engaged or not reachable.
i request that pl resolve my problem and hand over my handset to me as it is lying in the service center since five months.
I also request to the Sony Ericsson Company to please look into the matter. I also request them to take necessary action against of Vaishnavi Services.

I have purchased Sony Ericsson Xperia X 10 Mini E10i model (IMEI [protected]) from Poorvika Mobiles Pvt. Ltd. vide invoice number 17615 dated 12.03.11. Within a day I notice the problem of "Backup of the battery" which is not even lasting for 0.5 day and handed over the mobile phone back to Poorvika by 15.03.11 and got that serviced by Poorvika. Soon after 15days, now I am facing the problem of "phone speaker not working" and Poorvika check this with the service center and informed the speaker has to be replaced.

I strongly feel this is a production faulty piece and require a replacement for this mobile. Please check this case and provide the replacement.

HELLO, I AM KARTHIK MOBILE NO:[protected], I PURCHASED SONY ERICSSON X2 XPERIA MOBILE IN THE MONTH OF JANUARY 2011, FROM THE SAME DAY THE PROBLEMS HAVE STARTED LIKE HANGING, CAMERA PICTURES NOT GETTING SAVED IN CARD MEMORY ETC., IN THE SAME MONTH I HAVE TAKEN IT TO THE SHOP WHERE I PURCHASED THE SET AND THEY UPDATED THE SOFTWARE AND GAVE ME BACK, A WEEK LATER THE SAME PROBLEM STARTED AGAIN, AND LATER I TOOK THE MOBILE TO NUMERIC COMMUNICATION SERVICES THAT IS THE AUTHORIZED SERVICE CENTER IN MALLESHWARAM FOR SONY ERICSSON ON 31/03/2011 AND THEY TOO 3 DAYS AND TOLD ME THAT THE SET IS READY ON 02/04/2011, WHEN I WENT AND CHECKED ALL THE PROBLEMS WERE REMAINED SAME, LATER THEY TOLD THAT THEY WILL REPLACE THE SET AND GIVE A CALL, BUT THEY DIDNT CALL, SO I CALLED THEM AND THEY TOLD THAT THERE IS NO UPDATION FROM THE HEAD OFFICE, SO I CALLED THE SONY ERICSSON HELP DESK ON [protected], THEY ARE TELLIIN THAT THEY WILL ONLY REPLACE THE PART AND THEY WILL NOT RRPACE THE SET, IF IT IS CONMMITED BY SEVICE CENTER I SHOULD ASK THEM ITSEEMS. MY SET IS LIYING IN SERVICE CENTER FROM LAST 17 DAYS. CAN SOMEONE HELP ME IN THIS REGARD.
JOB NO: 111729 - SERVICE CENTER
COMPLAINT NO:[protected] HELPDESK




;

Dear sir,
I just bought a new mobile (Sony ericsson cedar j108i) rs 5600 / - two months before (01. 02. 2011) only. But, i have a problem with that mobile on march 18. It isn't powering on. I just went on to the sony ericsson service center and gave it to them to service my mobile. They just figured the problem out and said that it is a motherboard problem and asked me to wait for 15 days to rectify the problem. Now it's getting 30+ days. But, i cannot able to get my mobile back. They are asking me to wait for some more time, they just keep saying that they don't have the parts for that mobile. Now, they are not ready to respond my call. Now, i ask you guys please help me out from this. I have all the documents (Warranty card, bill, service center receipt) i need some suggestions. Please give some ideas. What can i do now?

i had given my handset for some updates in sony ericsson service center as the retailor asked to do so it was having some hanging problems within 6days from the purchasing date. i gave my handset in service center and then they damaged its motherboard n i told me that it ll be changed in a month. i asked them to return my handset as the retailor promised me to change the handset if any problem arises within 2 weeks. but they didnt gave my handset as they knew very well that its their fault. i thought its ok if it works properly after changing the motherboard.
but it was not the end after repiring also it still hangs , its body is also loose.., not giving a gud sound quality, ear phone is also not gud. etc.
so i m having so much problems after spending so much money.
the retailer now refused to change my handset as he is fraud one.
i m going to file a case against both retailer n the company for this harassmant whoch i m facing due to them. kindly help me for this.
thanks

from:
Anu Raizada
panchkula
[protected]@yahoo.com

Myself is Shiv Gupta from Jaipur.

I have purchased a sony xperia X10 mini from your Jaipur dealer (S S Phones, M I Raod, Jaipur)

Due to handset operation problem, I was checked my phone at Your Jaipur Service centre,
Add – Jaipur R T Outsourcing, Ist Floor, Riteeka Tower, Jaipur.
Work order ref no. – SE[protected]

Your service centre deposited my phone for repairing purpose on Mar 9, 2011 2:51PM.

But till date I have not received back my handset.

I have personally visited your service centre three times, but always same answer “boss we are not having part, you will wait sometime”
Today, I also called at your helpline no. that person also told minimum 7 days required, because part are not available in India for my handset.

It’s a surprising situation for me, a best mobile co not repaired my handset in a Month?
Either my mistake in choose the Sony Er or your after sale service is not part of your business.

Can anyone help me?

I am mobileless man because of only and only Sony……..

Please help help help and help……..

Regards,
Shiv Gupta
[protected]

I have a mobile of sony ericsson E15i xperia x8 . which IMEI no. is -[protected] . which is purchased by me from spice hotspot in the month of October 2010 .
I m totally fed up with this mobile or your services . firstly problem came with this mobile is for charging in December last week . I show this problem to your service
Centre in January first week placed in central arcade , gurgaon . they told me that the charger of mobile do not work & we replace it . so that time I have no option
So for the mean time I suffered a lot because I have to charge mobile by communicate with my laptop . I have got new charger from the sonyericsson corporate office
Placed in gurgaon after almost 3 weeks . but after one month again charging problem comes with the mobile . then again I show to service centre named universal telecom,gurgaon.
This time they said battery do not working & also may be mother board have to be repaired . so they take mobile with battery for repair or service work & ask me for atleast 21 days for this job.
After this straightly I goes to corporate office of sonyericsson & ask is this a joke with me??????
You didn’t have any spare in your stock????
Why should they want to take 21 days? Is this type of services you are providing????
Concern person helped me a lot but still not enough for me?
I have got new battery & according to service centre person in mobile there is no problem & we update only software………& I got new battery from your corporate office did not get from
Service centre .they provide me a old battery which is not manageable & their behavior is so rude .
Work order for that job is-----se311utt10274
Se311utt10275
after a lot of suffering because of you , still problem in mobile . same charging problem in mobile .
I rectifying two problems as like before[protected]
1) Communication between mobile & charger is broken any time
2) You can see the running communication of charging on the screen but the percentage continuously goes to decreasing order not in increasing order .
still mobile in switch off condition & i feel herassed after purchase this mobile
suggest me the possible solutions?
personally i feel very poor services provided by sonyericsson & even their service centre tecnical service person are not eligible for any serviceor repair work
either they made a faulty handset 7 supply in the market

hai gay

HERE IS A WARNING WHO WANTS TO BUY A SONY ERICSSON MOBILE I HAD FACED A LOT OF PROBLUM WITH THIS COMPANY IT IS THE WORLDS
WORST SERVICE PROVIDER I HAD BOUGHT SONY X10MINI HANDSET ON 15TH OF JAN 2011 BY FIRST WEEK OF FEB I HAD FACED A PROBLUM THAT MY HANDSET TRUN OFF AUTOMATICALLY DUE TO LOW BATTRAY AFTER THAT I TRIED TO RECHARGE BY MOBILE BUT IT DOSENT GET CHAREGED THEN I HAD TAKEN MY MOBILE TO SERVICE CENTER IN MY PLACE AND THEY TOLD ME THAT THIS HANDSET CARRIES A INBUILT BATTRY SO U HAVE TO MAINTAIN MINIM10% BATTRY POWER FROM THEN ONWARD I USED TO CARRY MY CHARGER WITH ME TO CHARGE MY MOBILE WHEN IT IS REQUIRED BUT AFTER 15DAY I FACED SAME PROBLUM UT AT THAT TIME MY MOBILE HAVING 56% POWER AND THE SERVICE PROVIDER AGAIN CHARGED THE BATTRY BY TAKING IT OUT AND AFTER THAT SAME PROBLUM IN NEXT 10DAYS AT THIS TIME WHEN I RECHED SERVICE CENTER SOFTLY THEY ARE TELLING THAT U R BATTRY HAVING SOME PROBLUM AND I ASKED THEM WHEN I CAN GET A NEW BATTRY THEY THAT GIVES US U R MOBILE AND THEY WILL REGISTER IT AND BATTRY WILL COME BUT THEY TOLD THAT THEY DONT KNOW HOW MANY DAYS IT WILL TAKE JUST FROM MAR 3RD ONWARDS MY MOBILE IS WITH THEM ONLY THEN

I HAD SOME QUESTION HERE FOR SONY

I[censored] CANT GIVE HAS THE BEST QUALITY JUST SHUTDOWN U R COMPNY

I[censored] CANT PRODUCE SPARE PART THEN STOP THAT MODEL

AT SERVICE CENTER MEANS THEY HAVE TO SERVICE CUSTOMERS BUT NO ONE HAS THE RESPONSBAITIY HERE
IT IS A SHAME TO SUCH BIG COMPANY
AT FINAL I AM GOING TO CONSUMER COURT

VJD SERVICE CENTER PEOPLE
MR.SRINIVAS PH:[protected]
MR MURALI:[protected]

GOING TO FACE ME THERE



SAIPRASAD
[protected]

I SWAPAN RAY RESIDING AT GANESH NIWAS CO OPERATIVE HOUSING SOCITY,KATEMANEVALI,FLAT NO.5, IIIRD FLOOR,PUNE LINK ROAD, KALYAN EAST , KALYAN 421306 ,PURCHASED ONE MOBILE SONNY ERICSSON MODEL NO.R-300-IMEI NO.[protected] & USEING THE SAME BY MY WIFE VIDE AIRTEL CONNECTION NO.[protected]. THE AFORESAID MOBILE PURCHASED BY ME FROM BIG BAZAR, KALYAN VIDE INVOICE NO.199288 DATED 11/03/2011.

PLEASE NOTE THAT ON 10/04/2011 IT HAS STOLEN FROM MY WIFE HAND BAG AT ABOUT 8PM AT METRO JUNCTION OF KALYAN-EAST IN FRONT OF HAIR EXPRESSO. KINDLY LOCK THE HANDSET & MAKE THE SAME UNUSE. complaint by: SWAPAN RAY ,MOBILE NO.[protected] & [protected], EMAIL Id.[protected]@biochemgroup.com

I purchased Sony LCD Bravia 32" on 15th March 2009. On 11th of March suddenly the picure went off so as voice. technician reported MOTHERBOARD BURNT which cost 8000/- We are working coup and watch TV hardly after return from work at 9 that also if worth watching programme. In two years time a brand like Sony motherboard is dead. after chaning the motherboards on 9th April there is no picutre..today the technician says it is screen problem....how do you like this??? Let me tell you that my previous LG TV was far better..even afater using for 4 years we never spent single paisa for any maintenance..WHY ONE SHOULD GO FOR SONY????????

poor services
Dear Sir

I am an unfortunate and a poor user of Sony Ericsson Mobile phone who is
being harassed by your service center in Bangalore, India.

I will request you to please help me.

"I have purchased one SOny Ericsson W395 on 5th September 2010 from Univercell for a Rs 5500/-(Five Thousand Five Hundred only).

All my friends were insisting that I should go for a NOKIA if I am spending that much but still I trusted Sony and invested in that. But after the painful experience, I think they were right. Even they have
the right to teaseme and they do.

My handset started giving few problems like loosing network, Low Battery Backup, Memory Problem very often and display also used to go blank.

I deposited the handset in your service center several time from date of purchase i.e. every month I deposited for repairing and now I deposited in M/s Service Point, No. 652, 1st Floor, 11th Main, Jayanagar, Bangalore- on 18th March2011 vide work order no SP311ST111424

I want replace the same product with another one if its not possible to repairing because now I am in Warranty Period after the warranty will expired then I am not able to spend for repairing. I am left with no option and choice except to speak to higher authorities like you and update you regarding the FRADULENT PRACTICES being followed by your service centers.

I will request you to immediately look into the matter and I will like you to help me.

Waiting for reply
S.R.SREENIVAS

[protected]/ [protected]