Sony India Complaints & Reviews

laptops motherboard has a problem replace it in the warranty period

Sony Ericsson — poor battery software

I had purchased a sony ericsson cell phone t700 from one of your franchise (sony ericsson exprience store, 11/87 Geeta coplony)
my bill no. is SE 525.
it has become very slow in charging the operators had change the software twice but nothing happen. therefore i request u to change my handset otherwise I will put a legal notice against your company

hi,
my sony ericsson mobile has poor batery performance, help me

Sony Ericsson Xperia — Issues with handset and service

Hi,
I purchased an xperia in jan 2009. It developed a fault of the earpiece not working after a while. For the past 2 months the company is trying to resolve one problem, which results in another problem.

I had a word with Shalini Sharma, head customer service (as i was told) and she has also stopped responding to my calls.

2 months is a long time and i am really disgusted with teh service. I had submitted my phone to janak puri center in dehi and now have no clue on how to resolve it.

That seems to be one of the reasons why SE is taking such a beating and all models are flops...

Regards
Ritesh
[protected]

mobile sony ericsson w580 i — very poor service during waranty period

Sir,
I purchased Sony ericsson w580i phone from subhiksha trading services (shingar place complex 6352/11, Nicholson road, ambala cantt ) with one year warranty (bill no 37813 ). But within 2 months i got mobile hanging and certain shut down problem in my mobile. It day by day increased. I submitted my phone to Sony ericsson services station for repairing I got my cell after one month but till problem is there . still my cell is not working properly . Why do we have that and who is responsible for making sure that customers do get the best service atleast during the warranty period, if they face any issue with the product they had bought with their hard earned money ?

Only opening many service centers in and around city is the responsibilty of Sony Ericsson management? Who is then responsible for making sure that customers do get best service out of them ? Who has to take initiative to resolve this problem ?



Being a Sony Ericsson customer, I need you to address the above concerns as soon as possible.
Now I just want to know from Soni Ericsson that what I will do.who will solve my problem ?

My phone detail
Sony ericsson w580 I


Rakesh kashyap
Ambala cantt
Email [protected]@amwasia.com

I have purchased sony ericson w580i on 18-Jul-2008. After three days Some problem occurred automatically in my mobile when i was talking on mobile, after that i was not able to switch on my mobile. During that time i was not in Delhi thats why i submitted my phone to sony ericson service center on 30-Jul-2008. but they denied for replacing my mobile set saying that it could be replace only when i had submitted my mobile set with in one week of purchase. Secondly the memory card provided with my mobile is of not sony according to specification printed on mobile pack. I m facing lots of problem after purchase of sony erricson mobile.

Sony Ericsson — improper service within warranty period

Good Afternoon,
I have purchased SONY ERICSSON (W810i) mobile from MOBILE STORE IN MAY 2008. I STILL HAVE WARRANTY OF SIX MONTHS LEFT.
I have submitted my cell due to problem in display on 16/10/08 at service station named ACCEL FRONTLINE LTD, TARDEO, MUMBAI.& received on 25/11/08. but it was become "Dead" on 25/11/08 again. so I was submitted it on next day 26/11/08.still I have not getting it. I am so shocked by seeing this type of bad service from company .It is so harmful to companies status in market. Also representatives not responding satisfactory with customers, just like they done with me On telephonic discussion.
IN THIS PERIOD OF TWO MONTHS I WAS FACING A LOT OF PROBLEMS DUE TO IMPROPER SERVICE.I ALSO GOT LOSS IN MY BUSINESS.
Now I think that last time company had not used original parts in phone Because of which cell become dead within two hours after getting it from service station.
this is disgusting.
so I want prior action from company within two days.
"ALSO I WANT REAUMBERENCE OF LOSS OF MY WARRANTY PERIOD.IF THERE IS ANY PROBLEM IN PHONE THEN company HAVE TO REPLACE THE PHONE"
.
NOTE that we peoples buy phones due to companies "REPUTATION, BRAND NAME, & RELIABILITY" in market. But I have seen that these things are now staying far away from sony ericssion.
Please TAKE QUICK ACTION in favor of me. I AM WATING FOR YOUR REPPLY.

AS OUR SALES MEN ARE NOT RESPONSING TO THE CUSTOMERS PROPERLLY, THEY ARE PLAYING GAMES WJILE THE CUSTOMER APPROCHING THEMS AND RESPONDING VERY POORLY,
DEALER NAME : LAKSHMI MOBILES
ADDRESS : GOODSHED STREET, MADURAI -625001
TAMILNADU, INDIA,

KINDLY MADE PEOPLE EASY TO APPROACH THE SHOP. AND PROCESS QUICKLY

THANKING YOU
R MUTHUSWAMY
MOB: [protected]

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SONY ERCISSION W580i — Improper service during warranty period

Sir,

I have been facing a lot of problems with my sony ericsson w580i handset (IMEI- [protected])since the time i have bought it from lucknow in July,2008.

In novemeber, i started facing problem with the handset. Its speaker wasn't working properly. As i am a student of NCR REGION, so i gave my handset to sony ercission service centre in ghaziabad. But after 15 days the same problem persisted inspite of the repair... When i again contacted the same service centre, they refused to accept it.... So i managed it any how.N when I came back to lucknow, i contacted to the stockist from where i have purchased the handset. They adviced me to submit it to sony ercission service centre at Hazratganj,Lucknow on august 12 by workorder no.SE[protected]. But still I haven't recieved myhandset till date. I have already mailed my problem to you,but still I have no good response..

This is not a problem with me. My sister had purchase my sony ericsson w910i in the month of october from lucknow, It also had the same speaker problem.. I submitted this handset to sony service centre at hazratganj on 12 august... but they have partially corrected the problem.And they have charged Rs. 900 inspite of being in warranty period...



This type of problem from your reputed company was not expected.. Now i m fed up with this problem with your handset & services.

If there's no response in a week, i mgoing to file a case in Consumer forum against Your company...

Waiting 4 an immediate response...

Yours sincerely,

Niharika Kaushal

To All,

August 23rd 2010 is an unforgettable day in my life for being ill treated by your so called customer service executives.
To introduce myself, i am Kishore Karri who is a Mariner and in feb 2010, i came to my home for my vacations.
I bought Sony Ericsson Mobile T 175 on 19th February 2010 for Rs. 9300.00.
The problem started from March that the mobile was automatically switched off and the navigation keys would not work.
I took it to the service centre which is at Greams road, chennai. They told me that there's no problem and the mobile was fine for next 15 days. Again, the same problem was pesterin me which made me to visit to the same service centre again, every time i visit them they will take the mobile inside and come back after 20 mins saying there's no problem, the same story repeated again this time too.

The same series of incidents was taking place till June and the same prob repeated again in the month of july. This time i lost my patience and i was forced to yell at them asking wats the prob, they said some part has to be replaced, they replaced the same and also the IMEI number too. The mobile was delivered to me on July 27th saying that henceforth no problem would occur.

Till august 7th everything was fine, august 8th morning when i woke up i saw my mobile was switched off and went to charge my phone, after 30 mins i tried switching it on but nothing happened, i know wat i have to do next, run to your service centre worst than a dog but i don have enough time for the same because sony ericsson mobile is not only my life, i have other things to do also.

August 23rd i visited your service centre, they took the mobile phone inside and came back after 25 mins saying that the mobile is fine, how could it be possible? from aug 8th to till aug 22 i kept in charge daily but the mobile did not switch on, but within 25 mins the mobile got switched off.... u guys appointed a genie or wat?

i asked the lady over there to replace my mobile for a new set, she said there is no need for the same, i said i wanted to speak to some one senior then she went inside the genie room and came back saying wait for a minute...but i waited for 10 mins, i asked where is he? she called him again and he came with all attitude and irritation in his face. he started sayin yes, there is a prob in your phone and we cant replace the same. You can take it to whom ever u want and in a local regional language he said u cant do anything.

I was shocked to listen to his words and asked his name, he said karthick but i asked his full name, he said its karthikeyan, when i asked his last name, he don have any, when i asked him wats ur dads name? he said thats none of your business and he also told he doesnt have a dad. guess he is so much impressed with mahabaratham to assume himself as KARNA.

I tried to escalate it at chennai level but i couldnt find any one nor even a greivance channel to post my complaint. After so many attempts, i was able to find that Mr. Karthick reports to Mr. Hariharan Subramanyam.

I would like to take some time from your busy schedule and arrange to replace my mobile and terminate karthick, his boss and the lady who was not ready to give her name from their jobs.

If you don wish to do this for your customer, i will have to file a suite against your company, and this will not end up in india alone, i will be flying to london on sept 15th, i can spread this to the senior ops who is sitting at the head quarters with their A and B class shares thinkin everything is working fine.

Regards,
Kishore Karri
[protected]

Hi, My i am Ryan Dias from mumbai.Two month ago i got a sony experia x 8 and later my phone speaker stop working.I was really mad so i visted a sony service center at dadar.The excetutive told me that i will get my phone reparied within a month.as i did not had any alternative so left it on them.Three days later i was informed that it wasnt possible because of some error in the system.so plz give a replacement of my phone.

I purchase a sony ericson mobile ph from hotspot recently and from first day i got prblm inmy mobile then i get back to store he check the phone n said that ph is okkk but next day i got the same problm and then store man said that go to the service centre. last sat i check with service centre in nehru place. he said there is problm in their verzion he said he changed his verzion and then he said thats fine n ur ph is in prorper wayy and he said if there is any more pblm you get we will repalce this settt.. BUTTTTTTT i still got this problm and the Manager of that service centre said that we will not replace this set... I have prblm that when we attend the ph the ph is cut off and shows that OUT OF MEMORYyy....

Plz hepl me.. I recently purchase this and i dont want any sony ericson phhh noww....

Sony Ericsson — xperia mini pro

I purchased a SE xperia mini pro on 26th August and started using on 7th sep due to Sim compatibilty problem. I discovered the problem of battery discharge. I charged it to 95% atnight and in morning it was 5%. This happens when phone was idle. I took it to service centre twice. Firstly they replaced software and then they replaced mother board. Now when problem still persists, they are saying we will again change mother board. If I ask for replacement, they are plainly denying and saying do whatever you want.
Can any one suggest what action shall I take and how.

I would like to know about my query.

SONY/BRAVIA TV — Defect in Panel & Motherboard with in 11 & 22 months of purchase respectively

NOIDA
5.4.2011
Dear Sony India Ltd.
On 30.7.2011, my Sony Television , Model No. KLV 32T400A, Serial No. 1226192 purchased on 20.9.2009 from your authorized dealer M/s Rhythem House, Sector-18, Noida-201301, U.P. developed a problem in sound as well as in feature on the screen. Immediately I wrote a mail to sonyindia.[protected]@ap.sony.com on 30.7.2011 & my complaint is registered at no.7873836. Your representative Mr. Dharmendra Kumar, Phone No.[protected] visited the house on 1.8.2011 & told that Mother board of TV has got problem & is required to be replaced at cost of consumer & went with the copy of purchase bill. Waiting for the response from the customer care, I once again submit my complaint on 2.8.2011 at sonyindia.[protected]@ap.sony.com , [protected]@am.sony.com & [protected]@info.sel.sony.com which is registered as complaint no.7893131.
On 3.8.2011, your representative Mr. Jitendra Kumar , phone no. [protected] informed me the estimate of Rs.6500 (Approx) for replacement of mother board in three or four days. He also denied to give me the direct contact no. or email ID of any responsible officer of SONY INDIA .
I have also submitted my complaint to Mr. Vinish Ahuja at customer care no. [protected] on 3.8.2011 at 6.20 P.M. & he ensured me that my complaint shall be shorted out at the earliest but is regretted to inform you that no one has turned up till now and least bother about the difficulty / harassment being faced by me & my family without any fault of mine.
In addition to above, it is also necessary to inform you that Panel of the my TV detailed above has already been replaced by SONY in July 2010 & as TV is a consumer product & generally used for years together i.e. more than 10-15 years but it is very strange to experience that just after one year from previous replacement of Panel, another important component of my TV i.e. Motherboard is requiring replacement. It is not possible to believe that how the two main / major component i.e. Panel & Motherboard of new product of reputed brand like SONY have developed defect & required replacement with in a short span of 11months & 22 months of purchase respectively.
The above incident has created the doubt that either we have been given already defective piece or repaired piece by your dealer. You will appreciate that consumers buy the SONY product believing its quality by default at the higher prices than the other similar product available in the market but now it seems that quality of the SONY is being compromised at the cost of consumer’s faith & cost & if such type of quality problem will be faced by the consumer , Brand value of Sony will be erode drastically.
I am really feeling disturbed & frustrated by the attitude of the SONY INDIA LTD . It seems that company is merely interested in making the profits by selling the substandard products on higher prices & leaving the consumer on the mercy of GOD.
Now I request you, kindly look in to the matter immediately & get the product replaced with the new one keeping the faith alive in the consumers about the quality products of SONY otherwise the consumer /customer will have to think twice or thrice before buying the SONY PRODUCTS.
Regards,
Sandeep Jain
106-A, Kanchanjunga Appartments,
Sector-53, Noida-201301,
U.P., India
Ph. [protected]

I bought Sony Bravia Lcd TV two years back but now its picture is shaking and not cleare we called sony service center at Calicut Technician told us to change its pannel board Its cost will be 10700 after changing the panel bord if the tv is not well again we must change other pasts

Hi,
did you hear anything positive from Sony?

I am facing similar issue where the motherboard has damaged in mere 46 months of purchase. They are asking to replace at the cost of Rs. 12000/- with only 3 months warranty. When asked what could be the reason of motherboard failure, the Sony technician is unable to give me any convincing answer.

He says this could be because of power fluctuation (well we are in Mumbai metro and have never experienced that before - and how about other electronic devices that are running at home- none got damaged); the other reason mentioned is because of moist.

I am planning to take this matter to Sony - want to know your opinion.

Thanks,

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