[Resolved]  Sony Ericsson W580i — Very poor Customer Service

Sony Ericsson W580i — pathetic service delivery

Dear Sir,

It has 6 months i have purchased a mobile phone model: W580i from sony ericsson and since then i am suffering every now and then. There has been a lot of problem faced and the biggest dissatisfaction is service deliver by an authorised service centre of SONY. The details of the service centre is as below:

BABLI MEDIA,
106A, Raja Dinendra Street, Shyam bazar,
Kolkata - W.Bengal

The people over there are very misbehaving and gives false commitments to customers when it comes to delivery. It is alredy more than twenty days that i have given my phone to them and till now i have been harassed thrice by them giving false commitments. It is really very hectic for me to go to their service centre and then return dissapointed.
As i don't have a spare phone so i am not able to receive any all my important calls.
So it's a request from my side to look into this matter as these kind of service delivery is not atall expected from a brand like sony and take appropriate action against that service centre.

Thanks and regards
Amit Kumar Mitra

Sony Ericsson W580i — unable to repair phone within warranty

i have visited sony ericsson service center 7 times and they are not giving me proper response for it.
Every time the problem is same and my phone will be out warranty in August.
I dont have time to visit service center again and again.
Please help me out this.

sir,
i have given my k850i set to repair at your service center on the following address,
sai enterprises, kacchi sarai road, muzaffarpur-842001, ph.no[protected]
on[protected], to replace the display of the set, but till now they are not able to make it, always shows their negligence when i go to collect my mobile, sir my business contacts are there in the set and i feel very problem in my work, so i request you to plz take the action so i could get my set a early as possible, thank u.

from
kanhaiya agrawal
muzaffarpur, bihar
m. no. [protected]

I had purchased W580I phone (IME [protected]O) which I had purchased last year in June. Since the purchase, I have been facing a lot of issues in the working of the phone. I have tried getting the problem resolved through the service center 4 times and the problem still persists.

My recent service request has been logged with your authorized service station ASCENTEL vide their ack no. 572 dated 2.6.09.(toll free case id –se[protected]

If I have faced so many issues during the warranty period, I am not sure how good this phone would be post warranty period and the amount that would need to be spent.

I have been a regular user of various models of Sony Ericsson phone over the last so many years and this is my 6th Sony Ericsson hand set, when I am showing you such a high brand loyalty, why can’t you show little customer focused approach by ensuring that the repeated issues with phones is resolved by taking a step towards replacing handset and satisfy the customer so that we will get encouraged to buy and recommend people to buy more and more Sony Ericsson models for your prompt service

Looking at all the above problems, I request you to help me with a replacement of the mobile. PLEASE SHOW SOME CUSTOMER LOYALTY, TO THE CUSTOMER WHO SHOWS YOU A HIGH BRAND LOYALTY

mobile phone sony ericsson W580i — very poor customer service

Sir,

I bought a Sony Ericsson w580i Mobile phone on 04/08/08 . Just after nine month the set was dead...
Immediately I went to the sony ericsson service centre (Bably media, 106A, Raja Dinendra street, shyam Bazar, kolkata) on 28/05/09.

They said that the phone was dead and they told that it would be send Delhi as soon as they get it from sony ericsson company.

After two week i went to service centre.They said that the phone did not return form Delhi.Till now i did not get the phone and again said me that you will get the phone next week.They did not keep his word several time.
I am in Marketing job.Phone is very essential for me. So please do something for me that as soon as i will get the phone.
My complain id is SEO[protected].

Sony Ericsson/w580i — poor customer support

Sony ericsson, a leading company in the world of mobile has one of the most poor customer support. I diwas srivastava bought w580i model just 1 and 1/2 years back. early in this year problem started with it's upper keypad, so i gave it to nearest sony ericsson authorized service center M.J. interprises, gorakhpur.
the very next day i got a message "please collect your set from the service center", but when i went there they started apolosizing that the message sent by mistake and asked me to collect the set after 5 days.
Again after 5 days they asked me to come after some time, but again they repeated the same thing, meanwhile i made complain thrice with sony customer support center in the complaint i.d of SE1613 .
as iam an engineering student in tamil nadu i can not afford to gve my mobile to the center after 1 month so i asked them to return my set as it is but to this also they did'nt gave care and gave my set without the upper keypad and damaged slide. SONY ERICSSON IS NOT HAPPY TO HELP

Sony Ericsson — Harassment on Service Centre

Workorder No. - SE309KRS12014
Model No. - R300
The phone did not switch on even that did not take chage on switched off condition.
I gave the phone in RT Outsourcing (Rippon Street) L1
but till now they don't inform me in which day I will get my handset. I called them so many times but they can't say anything. I complained on All India toll free no. of Sony Ericsson; they took my complain. But, after that they did not help me anymore. All of them tell me "Under progress".
Please help me.

Sony Ericsson W580i — mobile problem

my mobile after purchase worked properly but the started giving problem as soon the warranty period came to end next day there i came to know many problem my memory card slot is not working even the place where headset is placed is also not working properly so please look about the complaint its urgent and the people at service centre rare not givig proper reply

Dear sir,


I give the sony erricson blue tooth at secunderabad area. last 20 days.
but still not given my bluetooth.this is very bad.

address
near patny flyower
near UCO bank

Sony Ericsson / W580i — Service

Hi,
I purchased my 'Sony Ericsson W580i' on 30/12/2007 @ Bangalore, after 4months o[censored]se it became dead soon i gave it to the 'Sony Ericsson Service Center' as under warranty, they took almost 45 days to gave it back to me after 'Mother Board' replacement and again I felt some defects in my set and the service center can't resolve the problem under warranty. Few days back when my set was unable to show network I again gave it to 'Sony Ericsson Authorized Service Center' but this time @ Bhubaneswar, Orissa. First of all they changed my network IC for Rs 1400.00 & after then the problem still persist & now they are asking me to Chnge the 'Mother Board' and giving me a estimation of Rs.3800.00. What To Do?

Plz suggest me a remedy for legal action and plz reveal me the actual cost of the mother board.

Sony Ericsson W580i — For knownig information about this transaction.

Sir,i got the message of your company, on 28-sep-2009.I kindly request you that send more information about this transaction,on my address. My addresss is "Tanmay-Trupti",Gurudev colony,behind ajinkya colony,harasharaj nagar, V.M.V. road Amaravati-444604, India.For any information Please call me on-[protected]or [protected].or my E-mail id is www.007ten.[protected]@gmail.com.

I bought my phone 11months ago upto that i have serviced my mobile above seven times untill i never satisfied with their service and i am getting the same problem in my mobile even after servecing.This is not fare with ur mobile center services.

mere two mobile bahut din se service center me pade hai lekin koi response nahi mil raha hai.
1. w580i utkarsh ke naam se
2.w595 pankaj agrawal ke naam se
PLEASE YE DONO JALD SE JALD SAHI KAWA DIJIYE

pl help me u r mobile services centre contect number me e-mail id

I purchased a sony ericsson mobile handset W205 IMEI [protected] on 23/11/09. with in few days o[censored]sage i found the bettary life is not as per the claim. I think the phone is having some manufacturing defect. The battery becoms empty just over night with out making any call or use

When i approched to the dealer Univercell on 30/11/09, he was not ready to listen my complaint. He just told me in rude way to contact sony ericsson service centre and get it serviced. Within 7 days of purchase going to the service centre and get the phone serviced cannot be a right choice. The company or the dealer have to replace with a non defective product.

I just want know how to proceed with legal formalities. because when dealers or manufacturing companies should not sell any products which has manufacturing defects and punish the consumers to visit their office and service centres.

Sony Ericsson Mobile Phone — The repair time is so long.through this create so many problems.(25 days)

Product name-Sony ericsson
Model No -W 205
mobile colour -Abient black
Date of purchase-15/09/2009
Suplier name -Siddarth cummunication,shastri nagar,sigra,varanasi
Contact No of Supplier-[protected],[protected]
IMEI No [protected]
S/N -BX900S8KQJ
Work order date-16/11/2009
Work Order no-SE [protected]
Complaint No -SE [protected]
Problem found-ON/OF key is not working(after cheking found mother board problem)
&Phone Sliding is too loose.
Customer Contact no-[protected]

Sony Ericsson — poor customer service centre

I purchased sony ericcson g 502 mobile(still in warranty) around june this year .i got problem with charging.The display shows charging but percentage is not at all increasing.i contacted customer service ,they suggested to replace the battery(taking around a week's time).Still problem persists.Their diagnosis of the problem is just on trial and error basis rather than a perfect solution.Sony should improve the service.Many customer's have the problem repeated again and again(i visualised).

sonyericssonisveryverypoor service.

Sony Ericsson Mobile — Service center Very very very very poor service

Customer service center service of sony ericson company is very poor ....

They people are not commited....

If Our mobile is in warranty..it takes 30 days minimum this is not fair...

Please take some step...This is not fair with customer.....

Sony Ericsson W580i — warranty on replaced set .!!

Dear all,
i purchased sony ericson handset in jan09. it generated keypad fault and i delivered it in service center in Dec.09. Later when i went to receive the set, i found that at co's factory, the set generated slider fault. The person their suggested me to send the set again to co. factory. After that i continuously, back to back, many times delivered the set for repair of problem which was created by the co but to no avail.
After sending notices and running from pillar to post, the company at last agreed to replace me the set. Now the problem is its warranty has got over in Jan10 when my set is pending delivery.
I asked the co. to give me warranty on the replaced set of one yr. but the company denying that it can give warranty of only 1.5 months (during which the set remained with co. for repair).
Whether I m not lawful in demanding warranty on the new set because suppouse, the new set generates fault just after a month of its delivery, and i will remain helpless not to get it covered under warranty and co. has the scope of giving me low quality set as it would not cover under warranty any more. !!!!!!