Sony India Complaints & Reviews

Hi
Purchase date:- 22 June(Flipkart)
Phone:MT27i
1st Problem:-21 aug
Return date:-29 aug
2nd Problem: 30 Aug
Return date:17 Sept(With Scratches and damaged screen
3rd Problem:19 Sept
Status:Currently with me
Workorder number:SE[protected]
I never expected such an unprofessional and unfriendly behaviour on part of sony
I got a sony xperia sola from flipkart. It wen smooth for 1 month and then the
Touch panel started giving problems. I gave it to the service center in Aundh(PUNE,India) and the
service center people replaced its motherboard and gave it back to me. The also
removed the scratch guard which was there on the phone. There were some scratches on the
phone but i settled for it.I got a new screen guard on it.
The phone again started showing same problems in 1 day.Then i re submitted the phone.
This time they took 20 days to give it back to me. Meanwhile i was assured by the
Repair heads that it will surely be replaced this time but contrarily they again repaired
the motherboard and sent it back. This time too the screen guard was gone.
Plus this time the screen was filled with scratches. I called them again but they are not ready to listen. They assure that they will call back but they never do.
I got the phone again from them but adding to my dissappointment for the 3rd time it again started to give problems. It shuts down automatically . All the applications hang by themselves and prompt me to force close. When i try to do factory reset it just unmounts the Internal storage and do nothing. I have restarted the phone like 100 times since morning. I call customer care they tell me to deposit the set again and now also they bluntly deny to give me replacement. When i ask them to transfer my call to their supervisor they deny that also. Their attitude is completely objectionable and disheartening. I cannot take this anymore please help me. I want this to end.
This is real conversation:-(Executive:-Dheeraj Yadav)
ME:- What is this.....Its 3 mnths since i got this phone ....I kept it only for 30 days......rest time it spent in repair center....if this keeps going on the warranty will also expire...what will i do then....why cant you replace the set why do keep torturing me like this.....I will lodge complaint
Executive:- Do whatever you want....We will not replace the set it will only be repaired doest matter how many times you submit and how much trouble it gives you.
I am so disappointed and so angry on this behaviour.
They are forcing me to take harsh behaviour against them which can range from posting it on my
personal website to filing a complaint in consumer court

Please Help me if you can. I want Replacement or Cash Back. i dont care if they give me 2-3000 less also.
Waiting for a reply. my PM id is nikhil.[protected]@gmail,com

Regards
Nikhil

To
The General Manager,
Sony, India.

Dear Sir/Madam,

This is to bring to your notice that we are very unhappy and deceived with the service provided by your authorised service centre:

Sonus Electronic and Services,
Shop No. 59, Dheeraj Heritage,
SV Road, Santacruz(W),
Mumbai.


Our 32inch Sony Bravia LCD TV (MODEL No. V32A10 costing Rs. 1 Lakh) got slightly pushed by a chair whilst moving and as a result there was a small spot on the left hand side bottom corner of the screen and some red and green lines along the bottom, the rest of the television had a clear picture and was viewable.

We called the above mentioned service centre and the person (Mr Sushil) checked and told us that it would cost around Rs. 9000 plus Rs 700 labour to replace the panel and advised us to use it as it is (which means it was viewable).

Since the HDMI port was also not working, they told us the TV had to be taken to the service centre to check the HDMI port & was clearly mentioned that the panel was only to be replaced if the HDMI was repaired within a few hundred rupees. We were given an estimate of Rs 5000 for replacing the HDMI port, so we decided NOT to get any repairs done at all since we did not want to spend so much money on the repairs (as new 32" LCD TV's with warranty are now available for Rs. 15000) and use it as it is, as the picture was still visible.

But when we got the television back from the service centre, the entire screen was blacked out with only a small portion of screen on top working.

We called back the service centre to complain and they totally denied that it was their fault & they could not do anything about it. The service person did not even click a picture of the screen when he came the first time as per your norms, and so nothing could be justified.

Inspite of repeated calls to Mr. Shanbag and Mr.Abdul at the service centre, neither do they come on the line nor do they take any action. They do not even bother to call back after repeated messages are left for them to call back.


We have always believed in SONY as a prestigious brand and buy all SONY Electronic products ONLY, without a second look at the other brands available, and have never needed to approach for any after sales service, however after this experience of the disappointing service we have received from your end, we may now have to consider other brands. Also if no solution is given, we will need to publish this complaint in all Consumer Forums & Newspapers so that other customers are aware that SONY in Mumbai does not beleive in Customer Support.

Kindly take the necessary action and get our TV back in working condition.


Thank You,
Samir Garg (M:[protected])
Juhu, Mumbai

I purchased a Sony Ericsson Model WT19i( Under Warranty) on 17 August 2012 at G-3 Ashok Bhawan, 93 Nehru Place. Later I found that the Camera was not working. Then I went to the Servicing Centre located at 601-604 Ashok Bhawan 93 Nehru Place. There they told me that there is a problem with the system software and told me it would take 5 days time. I gave them my phone number as they told me they would ring me up when my phone is okay. However I waited for seven days for the phone call. Nobody call me. So I decided to the Servicing Centre there myself. And I was socked to know that my phone was far from being repaired. The only excuse they gave me was that the parts required for my phone was not yet available. Then I lodged a Complain and got a COMPLAIN ID SES[protected]. Then I was again promised a 10 days time. However more than 14 days have passed and still I got no call from the Servicing Centre. Are they really paying heeds to my problem? Are they just waiting for my patience to run out and get back my phone witout repairement?

Dear Sir,

After a debate with the dealer as well as sony customer care & the request from the sony customer care, I have drafted the following email on dated 08/09/2012 to sonyindia.[protected]@ap.sony.com to get my lap top replaced, but now they are not ready to give the replacement of my laptop. Require your help in getting the replacement of my newly purchased laptop.

Hi,

I have purchased new laptop on dated 24/07/2012, with the following details, I m struggling to get my laptop replaced from the second day from the purchase day. I have interacted with the dealer (4-5 times) as well as customer care (4-5 times) as well as your service centre (Thrice)

Laptop is purchased from the dealer with following details
Dealer Name :- Sidhansh Electronics
Address : G-11, HSU, PALLADIUM. HIGH STREET PHOENIX, S.B. MARG, LOWER PAREL, MUMBAI -13 INDIA.
ITEMNO DESCRIPTION SERIALNO. QTY PRICE VAT(percentage) TOTAL
27554860 SVE14112ENB 7006822 1 29514.29 5 30990
INS(COMPUTER)
NEW-111 2GB RAM (EXTRA) 1 1428.7 5 1500
50666039 TARGUS BAG 15(BAG) 1 0 12.5 0
[protected][protected]--
TOTAL 30942.86 INR
VAT PAYABLE 1547.14 INR
GRAND TOTAL 32490 INR

When I have purchased the laptop, the problem was it get automatically dumped after 15-20 mins.
I have spoken to the dealer, then he told me to get it in the shop. He has kept it in his shop for 3 weeks. The fake response from the dealer was, THERE WAS NO PROBLEM IN THE LAPTOP. After getting it back from the dealer with same condition and response i.e. IF ANY PROBLEM, SONY COMPANY WILL GIVE THE HOME SERVICE AT NEW BOMBAY, KAMOTHE, HE SAID YES. But it was also a FAKE ANSWER given by your dealer, which is came to know after communication with your customer care executive, your executive said, you have to take your laptop to your nearest service centre which is at vashi (new Bombay), he had given me the address.

After the communication with your customer care execute, I went to the service centre, ondated 01/09/2012. At the service centre (at vashi new bombay), It has been told that there is some minor issue with the RAM, frequency of both the rams is not matching, we will have to format the system and get the chipset updated. It will get resolved within 1-2 days. After calling 3-4 times within next 3-4 days, service centre replied “Your problem got resolved, get your laplop from our service centre”.

When I went to your service centre to collect the laptop, “New problem has been shown to your technical team member i.e. desk top screen was continuously flickering”. Your executive got surprised & he told that chipsets were not yet updated, will update it in 5-10 minutes. He gave me lap after 10 min. and told your problem got resolved.

I told him, if any problem then I will get it replaced with new laptop. The same day i.e. on 08/09/2012 when I went to home, after 15-20 min. of working, laptop had same problem.

I have spoken to customer care on 09/09/2012 (Today), he has tried to get it resolved on the phone, but after the communication, it has been told that, take your lap top to the
servicecentre again, tell them to get it replaced as per the SONY’s policy and write an email to sonyindia.[protected]@ap.sony.com for replacement of your laptop (You can check the service request ID:[protected] from your tele system).

When I went to service centre, I have got new JOB NO. J20955782, which is not consisting of my previous JOB NO. After the communication with receptionist, she told me the old JOB NO.J20863817.

AFTER THE ABOVE WHOLE STORY, CAN I CONCLUDE THE FOLLOWING……….
HAVE I DONE THE MISTAKE BY PURCHASING THE LAPTOP FROM SONY?
HOW IRRESPONSIBLE YOUR DEALERS ARE?
HOW BADLY YOUR SERVICE CENTRES HANDLING YOUR CUSTOMERS?

It’s my request to you TO REPLACE MY LAPTOP WITH NEW ONE or COULD YOU PLEASE RETURN MY MONEY BACK TO ME WITH THE INTEREST. I have already wasted lot of time and also the opportunity to improve software my skill sets. So please do not waste my more time. Your immediate response is expected.

Regards
AMIT S. PHADTARE
CONTACT NO. [protected]/[protected].

Sir, I have purchased Mobile Phone (Sony Ericssion Xperia Mini Pro Sk17i), From Mobile Bazar, Mhow, Indore (M.P.) on 19 Dec 2011.
My Phone has been gone defective on 30-July-2012 I submitted my mobile phone to GTB Services, E-17, Gound Floor, Near Rama Palace, Central market Lajpat Nagar-2, Contact No. [protected] (Sony Authorised service centre) vide work order No. SE[protected] dated: 05 Aug 2012.

Service centre returned my Mobile on 17 Aug 2012 after repairing, but there was slightly sense problem in screen touch pad. Representative of GTB Services said to me it will work smoothly after some time.


My Mobile phone's screen touch Sensitivity gone fully defective on 19 Aug 2012.

I have deposited my phone on same service centre on 25 Aug 2012 vide Work order No. SE[protected] dated 25 Aug 2012. After deposite of my phone, service centre representative said to me it will be repaired within 5 days. After 5 days i made call to Service Centre, Service centre phone ringing but nobody responded.
On 1 Sept 2012 i went to Service centre, The Representative said to me that we will repair your mobile within 2 days.

On 3 Aug 2012 i repeated the call to Service Centre, The representative said me that Screen touch is unavailable with service centre, it can be available after few days.

On same day 03 Aug 2012 i made a call to Sony's Customer Care and lauched a complaint againt Service Centre statement, Customer care registered my complaint with the Complaint No. SES[protected] and give me a Ticket Id for prereference on next call 93566429. Customer care stated that your complaint will be settled within 3 days.

After 3 days i contacted to same Service Centre for status my phone, they stated that due to unavailablity of part we are unable to repair it. It will take time.

I have contacted to Customer care many time about this matter, but they also stated that wait for 2-3 days.

On 13 Aug i went to Service centre, but they give me contact No. of Mr. Mohit i.e.[protected] to discuss this problem. i have discussed my problem with him and he stated that wait upto 17th Aug 2012, It will be repaired.

Today on 18 Aug i have contacted to Mr. Mohit he stated that wait for 4 to 5 days, we will try to repair it.


Sir , I feel so harrassed from Service Centre, and Customer care of Sony. Without my phone my relatives are unable to contact me. I want to get my phone as soon as possible in good condition, If it is not repairable then order to Sony to give me a Same New handset.



Thanking You Sir,

[protected]@gmail.com

As i have submitted my brand new mobile SONY ERICSSON NEO V at one of your service center at sector-47C Rai & sons SCO-60,on 29th of august 2012 as they told me that there is a on off problem in the set and its mother board has to be changed and today its 17th of september 2012 almost 20 days are gone but till date i have not received my mobile as the service center people told me that i will receive my mobile with in a week and more over now when i am asking them that how much time more it will take they are not telling me any thing so i request you to please take care of this metter very seriously and if there is some other problem than issue me a brand NEW set of NEO-V or else i have to give this complaint in consumer court as i am facing a lot more problems with out my mobile.so i once again request you to respond to this complaint earliest possible. the WORK ORDER NO IS -SE[protected].

Thanks
achint khosla

Purchased Sony Bravia LED TV EX420 on[protected] but after 14months the background colour went red. Called Sony complaint centre and a service engg. told that the Main PCB needs to be changed, the cost of which is Rs. 7500=00. But when I said that what will be warranty after changing the said PCB, he said that there is no warranty for the same. I understand that the Sony LED TV has some basic technical problem which the company is overlooking and selling the product without bothering about the company's reputation. I had chosen the product by brand image but with this episode I would advice everyone not to buy SONY LED TV. As even if part is changed there is no guaranty that in near future the set would work properly. FOR GOD SAKE DO NOT BUY SONY LED TV SETS.

I have my cell phone Sony Ericsson k810i keypad has deteriorated and the service center, Lucknow then prevails, I found the answer to your mobile no parts available. When you Ericsson k810i Sony Ericsson k810i mobile parts is not available, why sell it to fool the public are invited to tell please

automatic struk and getting sound from speaker(kirrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr)

I have given my Sony Ericsson Xperia Mini Pro for repair via Work Order number SE312PCA11982, on 23rd August 2012 and today it is 21days and when I call the call center or Ambe electronics where I gave my phone for repair, no one has idea about the repair status of my phone. Ambe has not received the part from Sony because of which they have not been able to repair it. But Sony customer care representative also does know what is the status of part. Kindly provide an update or deadline by when can I expect my set to be delivered to me.

I have submitted my Sony Ericsson (Xperia) handset to the Ambe Electronics (Authorized Service Centre) noida for repairing. Although its in warranty period & at the time of submission they replied me that you can collect your handset in 7 days. But its now around 13 days from the date of submission & they are still saying that we need more time to repair the handset as the parts are not available. I haven't seen such a poor service from any company till now. Please help me in getting my phone repaired.

i purchased sony home theatre system cost about Rs 50000/- the service techniciannot turned up till today after reminding them several times through phones i bought the sony brand since the servicewould be good

anthuvan email [protected]@gmail.com

cuddalore

hi
I have given my phone sony ericsson xperia model name (SK17i) for repair as touch screen is not working . I deposited my cell on august 17 2012 with work order number (SE[protected]) to GTB Services E-17 Ground Floor Central Market Lajpat Nagar- 2. Phone is under warranty, els status is ok.
Till date i have visited the place n numbers of time for cell but people are making excuses for delay with assurance of being repaired tomorrow.
service centre people said sir it w'll be repaired after two days definitely, then after two days says it will be done after 3 days .
Today 28days have been passed but phone is still there. As warrenty period of my phone is going to to be finished so i can't take out the cell unrepaired and give it to other centre .

please take immediate action so that i can use my phone again as soon as possible.

Hi My name is Atul Kumar Sona. I made a complaint to M/s Fortune, sony service center situated in baradwari, jamshedpur on 5th September 2012 for a problem I was facing with my TV. My complain number was 1171831. These guys said, somebody will visit my home or will call me in 48 hours. Its 12th September 2012 today and till now nobody came or called me. I have called Sony helpline so many times and they just speak whatever is written on their computer screen i.e. my apologizes and we understand your problem or i have ordered for your part but wrong part was come so i once again placed your order. Today when I called them, they straight away said they want some more days. So I just want to tell people, whosoever wants to buy Sony product in future - please be aware they nobody will respond to your problems or concerns if you have in future for any sony product you will buy.

Very very poor service form Sony, I bought sony home theatre on 24th Aug and after a week only technical problem arises . I took it to the Sony Authorized Service Centre the technician told me it will take maximum a day now 12 days has passed but there's no response from their side. They have no idea about my product. I called customer care almost 4-5 times and got the same reply we will inform you in 48 hours.
Its very painful to face such a problem after paying such a huge amount.

This is to inform u that I have purchased a sony vaio laptop model No.SONYVAIO SVE14112ENB IN5 serial No.7005252 and also two years extended warranty from Contec Systems,G-5,Ground floor,Red rose building,49-50,Nehru place,New delhi-110019 on July 15, 2012. They assured me while selling the laptop that i will receive the warranty card within a week by email.But i have not received any mail regarding this.When i contacted them first time they told me to wait for some days,Now when i am calling them for this problem they are not talking to me in a gentle way and are giving me assurance that they have sent all the documents alongwith the filled up forms to sonyindia but they did not receive the extended warranty from sonyindia till date.

You are requested to inform me about the status of my application.
My email address is duke.[protected]@gmail.com

Thanking u.
Date: September 11, 2012
Regards:
mayank gupta

i had purchase a mobile of sony ericssion model no. st15i after 2-3 month there is some problem in my mobile, and i went sony care and they accept my mobile and did't give job sheet regarding mobile after 10 days they provide job sheet and said that the mother board of mobile will be changed then i said ok, after some days they give mobile to me and said that it is working properly but when i checked my mobile there is some fault like blur in camera, button is not working properly, hardware damage,scratches in screen, when i said to sony care that is it not proper oky so they said to me that your mobile is ok and did missbehaviour to me,

sir i want to replace my hand set so please help me
my emain id is: soni.sanjaysoni.[protected]@gmail.com
ph. no.: [protected]

I would like to informed you that, I am gating one LCD tv company name is SONY BRIVIA pries 30,900 rs last June one year complete but last 5 days my tv automatically start down and I will informed nearest servicing center from Sony but till date no proper suggestion to us……….kindly please do the needful asp

Hi My name is Mohit. I made a complaint to Sony India on 1st September 2012 for a problem I was facing with my TV. My complain number was 11164066. These guys said, somebody will visit my home or will call me in 48 hours. Its 10th September 2012 today and till now nobody came or called me. I have called Sony helpline so many times and they just speak whatever is written on their computer screen i.e. my apologizes and we understand your problem. Today when I called them, they straight away said they can't do anything. So I just want to tell people, whosoever wants to buy Sony product in future - please be aware they nobody will respond to your problems or concerns if you have in future for any sony product you will buy.

Also, people at Sony India can't even speak better ENGLISH. God knows who is taking care of Sony India. For me its a pathetic company with false promises. PLEASE DON'T BUY SONY PRODUCT.

Thank you,
Mohit

Dear Sir/Madam,

i m suganthiN, customer of sony bravia 34 inch TV, with in 25 days the remote was not working due to some internal circuit problem. i have given to sharon ekectronics salem-4. kindly issue the alternative remote as early as possible...........
Regards,
SuganthiN