Sony India Complaints & Reviews

I have recently buy a new Xperia Go . And found a defect on screen after around 15days.
Contacted Service center , it's a week now the mobile have been given to the service center but not getting any response.
I contact so many times to your service center ( S.G. Highway center , near Fun republic).. but there people not listening me and not getting response.

I think you people cheated me. Kindly request to replace my mobile as soon as possible.

Hi Sony Mobile Team / Customer Service Manager,
Reg:- Sony Mobile - SOLA MT27i

On 23rd June 2012, I purchased a SONY Sola - MT27i Model from Vijay Sales, Hub Mall, Goregaon E, Mumbai.
I am very disappointed because your product has not performed at all, as it should be. Initially there were issues with Speaker, battery & Touch Screen, for which I had shown to service center on 28th July 2012 at Mobile Technology, D.N. Nagar, Andheri.
Details -
Workorder # SE[protected].
IMEI / Serial # [protected].
Issues reported -
1. Touch screen issue - Phone was unable to unlock when I slide the unlock button from touch screen, Menu options were not scrolling.
2. Speaker issue - If I use speaker to play any video, song or calls, then the voice was cracking, it was not clear.
3. Battery issue - Battery drained out very frequently, I'd to charge my cell 4-5 times a day.
Where service cente guys confirmed above mentioned issues & said they will give a replacement. I got my mobile repaired only on 21st Aug (Almost a month).
I got new IMEI / Serial # [protected].

Now the handset I received after repairs was worse than the previous one, was having more issues, like Wi-fi not working, Network drops out & phone un-responsive, many buttons not working, I tried one day using this phnoe but very next day again submitted to service center.
Details:-
Workorder # SE[protected].
IMEI / Serial # [protected].
Issues reported -
1. Wi-Fi not working - Phone was unable to ditect & connect Wi-Fi connection. From Menu Settings --> Wireless & Netork settings, unable to check / un-check Wi- Fi options.
2. Network drops - Phone went unreachable, Network bar was showing 'no netowk'. I'd to restart several times (I restarted 12-15 times in day) to get the network back.
3. Again phone un-responsive / many buttons not working - I'd to restart several times (I restarted 12-15 times in day) to get the handset working.
So, now phone is again at service center & service center guys tried flushing & installing new software on it. It took almost 3~4 hours at service center. Now these guys reported that they will replace / repair it again, they might have to send it to Chennai & again it will take more than 15 working days.

However I am not sure how my next piece will be.

I called on Sony Mobile toll free # & opened a case # 93536268.
I spoke with Mr. Naveen Sharma, he recorded all my case & queries & then told me that he can not escalate my case as none of Manager / escalation team will be available at the moment, as it was off working hours (it was 06.30pm IST) & requested me to call again between 09.00am ~ 06.00pm. So having no other option, I called again on Sony Mobile toll free # around noon. I got Mr. Nitin on phone & he confirmed that my case will be escalated to proper channel & requested me to wait for three working days, also both of these tech supports suggested me to write a mail with all detials.

Now my question are -
1. Hardware repairs are already done, flushing & installing new software is also done, what else is remaining, which will take another 15 working days to work on?
2. I paid 19,989/- for this phone & of course a Brand name like Sony XPERIA, but I can't enjoy the product, the phone is not with me & in your service center for more than a month, then why I am paying for (20K ?? )?

I have been using Sony Products since long time and was very happy with it but now after this case I have to think otherwise.

To resolve this problem I would appreciate if you give me either cash back or I would like to go for other brand new (NOT repaired one) SONY smart phone model.
I look forward to hearing from you and to a resolution of this problem. Please contact me at [protected]@hotmail.com or +[protected] at the earliest.

Hi Sony Mobile Team / Customer Service Manager, (SES[protected]

Reg:- Sony Mobile - SOLA MT27i


Could you guys pls try to understand our frustration?

My Sony handset is in service center for more than two & a half month, many times I called on service center number but no proper information given about repairs of my Sony handset.

I am requesting you to go through entire mail chain below & do the needful.

Having no other options left I've Tweeted & FB'ed on Sony Mobile pages. I hope atleast now Sony team will help me with replacing my Handset with new one.

I have purchase my sony xperia U cell on 9/6/12 from pune Telephone shoppee after 3 months it starts giving network problem i checked with my service provider and i realised its cell phope problem i went to sony service station which is Accel Frontline Service Ltd pune add. shivajinagar pune
i have subbmited ma cell on 12/9/12 at service station they informed me they will call me and informed me in 3 days when i ll get my cell phone but i didnt received any call from them so i called customer service no which is[protected] they informed me that they are going to replace motherbord of my cell phone and i ll get my phone in 15 days even after 15 days i didnt got my phone again i called customer care they told me that i wll get cell phone on 27/9/12 so on 3/10/12 i went to service station they gave me my cell pone but the problem was not resolved I informed same to service station so they took my cell back and promised me tht they will give my cell after 3 days after 3 days i went to service station and again he promised me tht he will return ma cell after 3 days i called at service station now on 10/10/12 still he is not giving me proper answer and they are not ready to giv ma cell phone though ma cell is in warranty so please help

my phone is sony ericsson xperia ray i submit my phone 23 may..and today is 9 october but my phone not any response and not response service centre and not any response sony...i am very upset so please help me...my contact number [protected]...name-amit my workorder number se[protected] and imei number[protected] my phone in warranty

Respected sir,

As a last resort, I am approaching your channel for making public aware of product failure of M/s sony ericsson mobile "MT11i Xperia Neo V."which is full of snags & defects. Sony after sale service center is not ready to recognize the inherent fault in their product. I had purchased the mobile "MT11i" from their authorized dealer" Ms Raju Japan mobile store" CG Road Ahmedabad on 22nd January 2012 vide bill no 2252.
First time snag developed in the mobile when I was working in shimla.I was not able to charge mobile even if it was kept for 10hrs attached to charger, the mobile was over heated during use & 3G service on mobile was also not satisfactorily working. Local dealer in Shimla had given the replacement of charger but the 3g service problem was not resolved. As I had purchased it from Ahmedabad at the time of visit to Ahmedabad I had contacted to authorized shop from where I purchased. In turn they directed me to Sony Erricson service center "mobile care" Ahmedabad. They examined and taken mobile for repair wide work order no :SE[protected] SW UPGRADE .After one week the mobile was given back to me with assurance that the problem of 3G is resolved and they have upgraded the software. As my posting was in Shimla I went back and I was dismayed to find out that the problems still persist.
Again during second visit to Ahmedabad I gave mobile for repair as complaint was not resolved, wide work order no SE[protected] SW UPGRADE to their service station.The mobile was sent to their main repairing center, they again upgraded the software. It is pertinent to mention it here that they keep mobile for week, and I lost all data stored in mobile thrice during repair.


The 3G connectivity problem was not resolved and I was not able to use 3G facility available on my BSNLsim connection. I gave back the phone to their service center. They accepted the mobile wide work order no “SE[protected] REPLACE PCB “.They replaced the “PCB” in mobile & given me new IEME no. 3G was working ok at the time of delivery but when I started using the mobile and on very first hour noticed that during the first call made the mobile got heated to the temperature that one cannot hold it in hand. Immediately I brought it back to their service center. They again took it for repairs & informed me that there is some problem in signal receiving antenna they have to replace it. After three days I got back the mobile. I started using it and found that 3G is not working most of the time. I again went to the sony ericssion service station, they told me that there is a problem in sim card & service provider is at fault for 3G problem.
Incidentally I myself working in Department Of Telecom on responsible post. They can’t make fool of a person who is working in the same field. I took along with me the technical expert of mobile service provider of BSNL. We had shown to them that the same sim card is working fine on other mobiles. The service center personnel called the technical expert from Ms Sony main office. He checked the settings along with BSNL technical officer & reset the settings. The mobile worked satisfactory for day or two and again 3G connectivity was problem.
This time I went to their service station with my friend Mr Gadhavi, who also is having the same mobile and facing the similar problems .I had forgotten to tell that in the particular model Auto rotate screen function is also not working in most of the mobiles. Around three weeks back they took the mobile back for repair .For last three weeks I am in constant touch with Ms Sony Erisssion local office head Mr Alpesh [mobile no-[protected]]. Most of the time either his mobile is found busy or he does’nt attend the call.If by luck I am able to talk to him, I get evasive reply. In last 9 months,around 4 month the mobile is lying in their custdy for repairs.
I demand for replacement of my instrument with the newer version, as their model MT11i Xperia is a failure and they are not in a position to rectify inherent defect of their product. What type of redress
they should give me for going to their service center minimum 15 times to get their branded costly mobile properly working? Being the leader in their field they should not call back the entire batch production?
Sir, Your channel can make the people aware that best of the brands are also very insensitive to the customers .My case differs as I am technology savvy and fights for the consumer rights, although they are thick skinned and not responds to me either.
Yours Faithfully,
Gopal Joshi.
M-[protected],
C C A Gujarat,
Ministry Of Communication & IT.

i havd purchased the set sony xperia neo l from hotspot,ground floor,GT-2,Malviya Nagar,jaipur on 19th september having bill no-14278 and hotspot people didnt tell me that their is 7 days replacement and my phone is having hanging roblem form very first day,they said we are updating this it will work properly but its not working properly till now.

I had purchases a 32" Sony Bravia KLV-32BX350 LCD four months back and the same has developed major screen faults.

Its been 2 weeks i have lodged a complaint on September 26, 2012. An engineer had visited a week back and had stated that he will order a new screen panel and replace the screen of the existing LCD.

Today they visited again and tried fixing the issue but in vain. They were unable to do so as they had got wrong panel which could not be fit in my LCD.

Its been 2 weeks now and such careless behavior is not acceptable.

I had requested for a replacement which they have denies.

Now they are stating they will be taking the existing LCD to their serive center in Thane repair it in 6-7 days and return the same.

My question is why should i suffer????

I need a replacement nehow i am not going to accept this .

SONY being a brand has developed fault in just 4 months. Its a shame on SONY.

I am waiting a call back and i need a replacement in 10 days failing to which i shall drag Sony India and Vijay Sales to consumer forum.

Aggrieved Customer.

Dhiraj Poojary

[protected]

I had purchased a handset on 09/07/12 from Asha collection,bhopal.From that time itself i was having problems regarding network and wifi....den i complained about it in sony ericsson service centre.Dey took the handset and told they would get it replaced within 15 days.it ws deposited on 27/08/12 at the centre.From then onwards i have been making continuos calls and have gone there personally but got no response n d behaviour of d people was disgusting.
Till date i have no idea of what is going on....The complete adress of the centre is-
SRS Enterprises,Shop no.19
3rd floor,metro plaza,bittan market
Bhopal(m.p.)
Ph.no.[protected]
I hope necessary action will be taken regarding the same.
Thanking you,
Your's truly,
Prateek Kohli
email [protected]@gmail.com

Hi,

It is very disappointing that no actions are taken from your Sony's even after 20 days I submitted my Xperia S on the 7th day of purchase to Accel Front line Service center Kochi due to the heating problem (complaint id: [protected]). Me as a customer has now big concerns about Sony. This irresponsible behaviour from Sony makes me feel that I am supposed to use your faulty device around 28500/- paid from my pocket, which is quiet unacceptable. I purchased the device around before a month and got a chance to use the same only for 4-5 days.

I expect a responsible action from your end immediately. Making me to wait more is unfair. Please do the needful ASAP.

Regards,
Anoop NC
[protected]

Purchased the Sony Bravia in July2011. Now after just 14 months it has green color distortion problem.everything is in green color. This was intermittent problem occurring for few seconds in a days in june 2012. I spoke with dealer and he told me that it could be set up box problem. We changed the box and by coincidence the issue was resolved for month. But again in August 2012 problem reoccurred and it is now permanently green. I also enquire this from my relative who also purchased 32EX420 last year same time on recommendation and he also told that he is having same problem and Sony support has given hem estimate of 9000. This is real shame as product faulting in one year only. I have seen few complaints like this in forum and I also think this is serious Quality control issue. I think Sony should recall all these products and proactively check with customer if they are facing any problem. Otherwise this is big issue and I would make sure atleast people in IBM where I work to never but Sony Led's. Very sad to know the bad quality control of such a reputed brand. I have already contacted and send mail to them


Amit Singh

Hi sir/madam
I am deepak I am having worst experience for going with sony ericsson mobile.My headset is lying at (New IT solution) service center since july and i am not getting any proper answer from them.I live in Belthara which is 130km from Varanasi. They just kept asking that they dont have the desire mobile part for repairing. I dont find any other alternative to take this issue forward.i have also mailed to (questions.[protected]@support.sonyericsson.com, [protected]@sonyericssonmail.com) but got nothing then a complaint number-X-Ticket:93768733,2 .Nobody from Sony seems to interested in solving people query and it seems like they dont care.Please give me advice and help me out to get my problem solved. I am attaching my service center receipt to put my case clearly. If possible please provide some senior official of sony to whom i can CC my mails.If possible provide me consumer grievance mail id of varanasi.

ragards
deepak barnwal
[protected]

I bought new sony ear phone on 23rd sept 2012
and due to some mic problem I gave it to sony care on 25th sept 2012 and i was informed that within 2 days you will be informed whether your earphones are going to be replaced or being repaired.
but today is 5th octo 2012. And I still dont know whether replaced or repaired. I had called many times to sony care and also customer care but still no reply from their side.So I need your Help If possible Help me.

Dear Sir,
My complain Against Sony Ericsson India / New tirupati cellular Shop (Service Centure of Sony Ericsson ) .
Following Reason..Given..................................... .......................................

I purchased my Mobile (Sony ericssion xperia mini pro 10) Price 12996/- on 19/9/12
from reliance digital( phoenix market city, first floor , shop No :-33/34/35, nager road viman nagar, Pune, MH - 411014. Ph[protected]/4)

There is some Battery problem started from same day of purchasing So, i submitted Phone to Reliance Digital on 21/9/12. (I have their Job Sheet)

Reliance Digital Submitted this Phone to Service centure (New tirupati cellular Shop , Shop no- 2/3 Esteem Tower,Mumbai Pune road, Kharaiwadi.)

on 27/9/12 (Work Order No. SE[protected])

Battery replaced but He Say there is some Software Problem And again give (Work Order No- SE[protected]) on 8/9/12.

After 15 days No reply on given time then I Call to Sony Ericsson Call centure.
Toll Free No[protected]. and complain
(Complain No. FES[protected]. ) (Personal No[protected]

They want Three Day more, After three Days Same Answer.

After all the process I am Still Waiting For my mobile phone.

PLEASE LOOK ON THIS COMPLAIN MY MOBILE NO = [protected]


Thanking & Regards.
Abhishek Kumar

my job work order no is SE312ADL10354. i submitted my hand set on 5Th of September 2012. They said That it will take max.15 days to repaired my product. After 15 days i called up and They said it will take more 10 days. Then i talked with The senior manager of The service center and he told me That i suppose to take back my hand set and submitted on any another service station. After 10 days i again called to The SONY XPERIA SERVICE AND SUPPORT and They told me That it will take another 20 days. Then i again talk with The senior department and They told me i will get my phone before 30Th of September. Then again i called to The service and support department They told me That i will get my phone on 6Th of Oct 2012. Then i called again on 3rd Oct 2012 They said That i will get my phone on 10Th of Oct.

I bought a Sony Ericsson mobile (xperia mini pro"SK17i") WHITE color from Bhopal on dated 13/7/12 from "Laxmi watch and radio house" (11 Hanuman Mandir lane New Market Bhopal) with "Bill No. 106" and the "IMEI NO is [protected]" the mobile costed me 13500. My job sheet no is "SE[protected]" the mobile was given to service center on dated 14/8/12 at time 13:47."SRS enterprises Shop NO 19 3rd floor Metro Plaza Bittan Market Bhopla"
I bought my mobile as dated above from Bhopal just after a month back i was in Lucknow and suddenly my mobile touch screen was not working i went to sony ericcson lucknow service center they said that it will be better if you will give this mobile in bhopal for repair next day i was in bhopal nd i gave my mobile to authorized sony ericsson service center "SRS enterprises" they said that on 30th aug you will get your mobile. When i called them to ask about my mobile they said "Sir the mobile has not repaired yet we are giving you the toll free No of sony ericsson you may call them and can ask them about your mobile".When i called them they said that you will get your mobile on 6th of sept. On3rd of sept when i called them just to know the status about my mobile they said "Sir it will take more time as we are unavialable with the part"...as per their rules i did a complaint to their senior authority (complaint no. ses[protected] they said that just give us another 3 days and we ll give you your mobile back after 3 days when i called them they said that we can't help it the part is unavailable and we are not sure that when can we give your mobile back it can take 15 days or more and that too they are not sure and now it's been more than one and a half month i am still waiting for my mobile

kindly help me in solving me this issue
regards kushagra

SIR, ON10/9/2012 FROM SONY CENTRE RAJAJINAGAR(NAGA ELECTRONICS) RAJAJINAGAR V/A INVOICE NO.HOB5303.
I LIKED SONY EXPERIA-GO MODEL AND ITS FEATURES WERE GOOD.AND SALES MAN TOLD ME IT IS ROUGHLY USABALE AND WATER PROOF. SO, I BOUGHT IT PAYING RS.18600/-
THE VERY NEXT DAY, WHILE I ENTER INTO MY HOME, PHONE SLIPPED FROM MY HAND AND MAIN GLASS BROKEN OR DAMAGED.
I SHOCKED, SONY PEOPLE TOLD AND SOLD ME SAYING IT WONT BRAKE AND CAN BE ROUGHLY HANDLED.I RUSHED TO SHOP AND THEY TAKE NO RESPONSIBLITY, GUIDING ME TO GO SONY AUTHOURISED SERVICE CENTRE. I LEFT NO OPTION. THEN I WENT THEY TOLD ME IT WOULD COST ME AROUND 2500/- THEN I AGREED WITH WEIGHTED HEART.
ON.3/10/2012 FROM SERVICE DEPARTMENT, CALLED ME AND TOLD ME THAT, IT WOULD COST RS.16000/- SO, I DECIDED TO FILE A COMPLAINT.AGAINST THIS FRAUD.
SIR, AS WE ALL KNOW THAT PHONE DROPPING IS COMMON,NORMALLY AFTER IT FALL EVERYTHING GETS SEPERATED THEN WE ASSEMBLE,BATTERY,COVER ETC. AGAIN WE USE IT AS NORMAL.
THESE PEOPLE CHEATING CUSTOMERS BY SELLING THEIR PRODUCT BY NOT DISCLOSING FACT, AS IT IS SO DELICATE EVEN IF IT FALL FROM LOWER HEIGHT IT BREAKS.
IT IS NOT AT ALL FIT FOR ROUGH USE. THEY SHOULD BOLDLY ADVERTIZE THAT, IT IS NOT FIT FOR ROUGH USE IT IS FITTED WITH MENERAL GLASSES. THEN NOBODY AGREE TO BUY AFTER PAYING SO MUCH OF MONEY, WHICH IS HEARDLY EARNED.
PLEASE LOOK INTO THIS MATTER AND PLEASE PROVIDE JUSTICE.
SHOP KEEPER CONTACT NO;[protected]
THANKS WITH REGARDS
MUJEEB PARVEEZ
CALL ME;[protected]/[protected]/[protected]/28399786

Dear Sir,

I am Prakash T.R. from Uttara kannada district (Karnataka). My Sony Vaio model no is vpceh25en/bin5, serial no. is 7038477. I have a warranty till December 2012. Now my problem is that, on 26th September 2012 when I was doing my work in laptop it has got shut down. But when I restarted the system it has shown in display that blue screen error message on desktop. Later I tried to switch it on again but it was showing dotted lines (in 3 separate segments) on the screen. So I went with safety mode and it started normally (No dotted lines or any other messages). So I called to authorize Sony customer care centre, ([protected]). According to their instructions I checked for the errors and full hardware and software tests with option called assist button in my Laptop (10.10 am, 28 September). Later they suggested to go for Restoring of system, which has been recorded in the customer care (ticket number[protected]. After that it worked properly for 4-5 hours on that day. But on 29th morning same problem raised. So, on the basis of Customer care suggestion I went to Authorized Sony service centre (Sai Services, Sony authorized service centre, Hubli, Karnataka). when I submit my laptop on 29th September evening at 4.10 pm, the display had no physical scratches, nothing. I was waiting there till 6.30pm (about for 2 hours). They didn’t notice/tell/identify/respond/given anything about my laptop and told we will solve your problem after 2 working days. When I was returning back they called me up and told laptop display has scratches. I was in full of confusion. I went two days later and saw my laptop. It was scratched!. I was really in suppressed condition because It had not at all there earlier when I submitting it in their hand. And really worried that even they dint gave the acknowledgement letter. Now they are telling to pay 9000 to 10000 per LCD box. Without doing anything now I have to pay for their mistake. When I called to customer care and told the situation they also asked to Sony service centre person that why you dint given Job Sheet to the customer while receiving the laptop, which is mandatory. But service centre people started avoiding the call of customer care and later quarreled with me and behaved roughly and given my laptop back with the Big Scratch on my Screen.
So please help me to come out from this problem. Please accept my query and solve this as early as possible.
Thanking you.
Yours faithfully,
Prakash T.R.
[protected]
[protected]@gmail.com

Name : Mainoddin khan
Mobile make: Xperia Mini pro SK17i
IMEI no : [protected]
Contact no :[protected]
Email id :mainoddin.[protected]@gmail.com
Hi
my cell with above details has been stolen if you can track it out and find it will be very grateful to you have already lodged an FIR for it
thanks and regards
Mainoddin khan

dear sir...
myself prakash t r. i'm from sirsi, uttara kannada district. my sony vaio model no is vpceh25en/bin5, serial no. is 7038477.. i have a warrenty till december 2012. now my problem is that... on 26 th september 2012... when i'm doing work my laptop has suddenly switch off.... i didn't know wy? but when i start computer it has shown in display that blue screen error...... i tried so many time to switch on but screen showing dot lines....after that when i open with safety mode it has open... later i was call to sony customer care, according to thier instructions i was restore by using assist button (10.10 am, 28 september)... it has been recorded in my ticket number 11427376..... i gave quick set result and hard drive test on 27th september. after repairing all the display worked properly and i worked on that day.. but on 29th morning same problem arise...so on the basis of your suggestion i came sai services, sony authorized service centre, hubli. when i submit my laptop on 29th september evening at 4.10 pm...the display has no scraches, nothing... i was wait here for 2 hours there only.. they didnt notice anything.. but when i was in bus they inform me that my display has scraches.... today i came and saw my laptop... it was scratched.... how it possible. on 29th i didnt recieve acknowledgement letter, it was my fault.... now they are telling to pay 9000 to 10000 per LCD box.... without doing wrong wy i have to pay money sir??????? on 29th no probelm in display, now scraches have been arised... so please suggest me to came out of this problem this problem????? now i recive my laptop from them... please accept my query and solve this as early as possible....

I have used various electronic gadgets from various companies in my life but I have never experienced such bad quality products and such sub standard service. My phone is dead within 3 months of my using it and the service centre are not helping me. Mobile Gallery & Services,UG-26 Suneja Towers- 2, District Centre,Janakpuri, New Delhi the service centre of Sony Mobile is the worst service centre I have ever been to. They dont help you, they talk rudely to you, they lie to you and have only one response to any query that we do not have any power please submit your phone and then we will forward your complaint.