Sony India Complaints & Reviews

Name : Mainoddin khan
Mobile make: Xperia Mini pro SK17i
IMEI no : [protected]
Contact no :[protected]
Email id :mainoddin.[protected]@gmail.com
Hi
my cell with above details has been stolen if you can track it out and find it will be very grateful to you have already lodged an FIR for it
thanks and regards
Mainoddin khan

dear sir...
myself prakash t r. i'm from sirsi, uttara kannada district. my sony vaio model no is vpceh25en/bin5, serial no. is 7038477.. i have a warrenty till december 2012. now my problem is that... on 26 th september 2012... when i'm doing work my laptop has suddenly switch off.... i didn't know wy? but when i start computer it has shown in display that blue screen error...... i tried so many time to switch on but screen showing dot lines....after that when i open with safety mode it has open... later i was call to sony customer care, according to thier instructions i was restore by using assist button (10.10 am, 28 september)... it has been recorded in my ticket number 11427376..... i gave quick set result and hard drive test on 27th september. after repairing all the display worked properly and i worked on that day.. but on 29th morning same problem arise...so on the basis of your suggestion i came sai services, sony authorized service centre, hubli. when i submit my laptop on 29th september evening at 4.10 pm...the display has no scraches, nothing... i was wait here for 2 hours there only.. they didnt notice anything.. but when i was in bus they inform me that my display has scraches.... today i came and saw my laptop... it was scratched.... how it possible. on 29th i didnt recieve acknowledgement letter, it was my fault.... now they are telling to pay 9000 to 10000 per LCD box.... without doing wrong wy i have to pay money sir??????? on 29th no probelm in display, now scraches have been arised... so please suggest me to came out of this problem this problem????? now i recive my laptop from them... please accept my query and solve this as early as possible....

I have used various electronic gadgets from various companies in my life but I have never experienced such bad quality products and such sub standard service. My phone is dead within 3 months of my using it and the service centre are not helping me. Mobile Gallery & Services,UG-26 Suneja Towers- 2, District Centre,Janakpuri, New Delhi the service centre of Sony Mobile is the worst service centre I have ever been to. They dont help you, they talk rudely to you, they lie to you and have only one response to any query that we do not have any power please submit your phone and then we will forward your complaint.

Dear Sir, I have to inform you that I have purchased Sony Ericsson phone model no. MT11i @ Rs 18,000/-(copy enclosed) from JLK Enterprises,G-2 Padma Palace, 86 Nehru Place, New Delhi wide cash invoice no. 2286 dated 14/02/2012. This is to inform you that my phone was having a problem of hanging and accordingly I delivered my phone for necessary repair to your service centre, Mobile Gallery & Services,UG-26 Suneja Towers- 2, District Centre, Janakpuri, New Delhi wide the workorder no. SE[protected] dated 16/07/2012. Moreover my phone is under warranty. I was told that it mother board has to be changed. I received my phone on 27/09/2012 that is after the period of two and a half month. It worked fine up to 2 days then it started to show a problem that it keeps on restarting itself. I took my phone to the same service centre on 29/09/2012 where they checked it and told me to come on Monday. My phone has been dead since then. It is not showing any activity. When I took my phone to the service centre on 1/10/2012 they told me its motherboard need to be changed and my phone has to be submitted again. Moreover I talked to Mr Harpreet Singh, In charge of your service centre, Mobile Gallery & Services, New Delhi, that my phone was in your service centre for replacement of mother board for more than two months but he did not responded to it and told me if you want your phone to work submit it else I can not to anything. I did not submit the phone with them. I am facing a great difficulty without my phone since last 2 and half months. This is again necessary to inform that such a delay and wrong method in repair of my phone is definitely spoiling the reputation of the company. I once again request you to look into the matter and issue me the replacement with new mobile phone as I think my phone cannot be repaired. Kindly respond on my mobile phone or on email as soon as possible. Your sincerely Vipul Gupta Ticket Id: 93380495 Workorder no.: SE[protected] Phone no.: [protected] Email Id: [protected]@yahoo.co.in

FOR SERVICE HEAD -

My experience has been very bad in interaction with the Sony Authorized Centers & especially the Technical Engineers in attending & trying to resolve the issues.
Where, the customer had already spent Rs 5571, why is he made to suffer by dialing these guys every 1-2-3 months for check on the same ‘PUSH POWER PROTECTOR’ issues.

Do you expect the customer to request you to check the system every 6 months & PAY again a HEFTY amount?

Aren’t these guys capable of resolving these issues in ONE GO.

Even after requesting Gurgaon Workshop last month on 06-Sep-2012, nobody did bother to attend the call.
This is SHOCKING.
I even tried to speak to the HOTLINE (011-66—6444), however unfortunately there has been no plan of action on those calls.

Kindly treat this as ESCALATION & help rectify else I’m planning to go to the Consumer Court & sue these Authorized Centers & indirectly SONY.

I’ve all the retail invoices & service job sheets in hand.

Request to please speak to me so that we can have a plan of action on how to proceed.

If this is not doable for the technical teams to resolve, please help me get the new Home Theatre as Compensation for my suffering for the past more than a year.

ALSO SENT AN EMAIL TO [protected]@ap.sony.com and [protected]@advanceelectronics.in dated 01-Oct-12. RESPONSE AWAITED.

Regards, Manuj Sachdeva
[protected]

I bought my sony vaio laptop, model no. vpceh28fn/b in5 from sony centre ,188c rash behari avenue, on 12 oct. 2011. my laptop is under warranty period. one day when i returne from my university (j.U),after reaching my home when i start my laptope then it start with half screen black. next day when i went to sony service centre relating to my problem, i told about the problem to the service person, then they said this problem is due to accidental damage & they not consider under the warranty period, i told again that , this not accidental dammage i.e pressing or other type of impact,for proof i showed to them that there was no any scratch or damage in my laptope, but they not agree with me,finally they told me that there will be charge of approx 12000 rs.
i trusted the company very much with the services much more but after this i told to all people that what is the benefit warranty, for this company charges a lot. i really very disappointed with the service provide by the sony company.i told to all people after this event i never buy any sony product, and i also told to my friends to dont buy any sony product.
pushp raj
mobile no.-[protected]
email id- pushp.[protected]@yahoo.com

Item: Sony Xperia S
IMEI: [protected]
Purchased Store: Reliance Digital retail Ltd, Gold souk Mall, Kochi
Purchase Date: 12-Sep-2012
Issues: Handset is getting heated while
1. Watching video
2. Connected to Internet (downloading applications, Skype calls...)
3. Battery charging
4. Bluetooth is on condition etc...
The device in heated condition is causing severe ear pain, so it is difficult to make voice call.
The ear pain is lasting for a long time.

I have shared my experience (over heating of the device) with theconcerned service center and the service
personals are well aware on the issue above.
I have noticed this issue on 16-sep-2012 and raised a ticket(X-Ticket:93695357,2) through the below link on 17-sep-2012
http://www.sonymobile.com/in/support/contact-us/contact-form/Phones/phone/en_IN/
I got reply from customer service and suggested to visit nearest SonyMobile Service Center.
Unfortunately I am unable to found the service center in Kerala in thelink (http://sein.servicetrack.in/) given in the mail.
So I reverted areply mail with website screenshot. They provided me with the service center address on the next day (18-sep-2012 at 5:47 PM)
Please find all attached mail chains the communication between customer care.
I went to the service center (Accel Frontline Service Limited) on 19-sep-2012 and shown my mobile to the corresponding person in the
heated condition (Registered complaint through a call to ‎[protected] – complaint id: [protected]).
They have made some software update on the mobile and give back to me.
And they told to me that if the issue is again coming they will replace the item throughservice center.

I have contacted the customer care[protected] again to know about the replacement of the item. But I was updated that the item
replaced through service center will be a repaired one.
Also, I am informed about an option of replacing the item through the purchased store if the issue is reported within seven business days.
Most importantly, for this option I need to get a letter from the service center.

From service center itself I am updated that the replaced item will not have any case and any sticker on the screen.

I contacted the purchased store (Reliance Digital) to enquire about this option and they too confirmed the same (replace the item if I
give a letter from the service center).

I searched in Internet about this issue and found some reviews related to the heating problem. From these reviews I understood for some
users, issue remains unresolved even after replacing the item.
The issue is still persist and I have surrendered the item in the service center on 20-sep-2010.

After surrendered the the handset in service center, I used to contact them daily. But the service center peoples are telling they are waiting for Sony's reply and contact the customer care directly. When I cantacting the sony experia customer care , they are telling that the complaint is not updated by the service center, so they cant do anything.

I feel very disappointed once I see the after sale service of Sony is not trusted and loss of my money.


Regards,
Anoop NC
[protected]

Hi,
I have a Sony Ericsson's Mobile Phone C510 .I have been using The phone from more Than 2 years now,from The last few days I am facing Keypad issue as 3 of The Keys are not working properly, I went to The auThorized service center in Agra and I was told That The whole chip will change on which The keypad is supported .The executive told me That we will change The complete chip and will charge you Rs 1200 for That, but due to some urgent work I could not submitted my phone.I came back to Delhi and went to auThorized center "ACCEL FRONTLINE SERVICES LTD" at 601-604,6Th Floor,Ashok Bhawan,95,Nehru Place,New Delhi on 7Th Sep'12, They asked me to call The customer care for The unique number and asked The problem, I told The executive That The keypad is not functioning properly.she registered some details in The system and submitted my phone and asked me to call on Monday for confirmation.I called on Monday and asked The problem which I already know, They said That The complete chip will get change and you will be charged Rs 1760/- for The whole.when I asked for The description of The charges, he said That we cannot tell you The description.he told me if you want your phone to be fine, Then pay Rs 1760 else take your phone back and pay Rs 300 as a service charge.I ask him That if i want my phone back wiThout rectification,why should i pay service charge.I had an argument.I would like to know The price of That component(Chip) of Sony Ericsson's C510 Mobile Phone which will get change as one of your auThorized executive in Agra saying That it will be changed in Rs 1200 and The executive of Nehru Place is asking for Rs 1760/-.This is not acceptable.I am writing The mail again as i did not get any reply of my oTher email which i had sent on 12 Sep'12.I asked The executive of Accel Front line services Ltd to repair my handset as i don't have any choice.I am waiting from 7 Sep'12 still my handset is not repaired.I had a conversation wiTh The executive on 26 Sep'12 and he told me That we don't have The new part and he has already escalated This matter to The Chennai team.Please help me wiTh The proper solution and what needs to be done in This case.

I bought newly launched Sony Xperia Tipo (ST21i) on 16th Sep 2012 from Mobile Store in Aundh. On 18th Sep, I raised ticket for replacement of the handset as the handset was having touch dropping, battery heating, hanging problems. Since 18th Sep, I am waiting for DOA letter from the service center.
1. (18th Sep 2012) The service center manager told me that when he enters the SIN of the handset in the system, the system is showing it as unauthorised sale of the device. Reason that he told me is that the distributor who gave the stock of handsets to Mobile Store has not yet entered the handset details in the system. It will take 2 days of time to get the DOA letter.
2. (19th Sep 2012) - Service center closed on account of Ganesh Chaturthi in Pune.
3. (20th Sep 2012) - They are saying that there is some problem in the system as there is new system is recently set for India division customer service and the DOA letter is getting rejected. They sent rejected DOA letter copy to the Mobile store. I went to mobile store and met Mr. Rakesh Singh, the Sony distributor for Pune. He assured me that the DOA letter will be received on 21st Sep before lunch.
4. (21st Sep 2012) - Friday whole day I was chasing Mr. Rakesh Singh, Mr. Rohit Kulkarni for the approval. After lunch, Rohit Kulkarni gave me Mr. Ashish Parekh's (Head for Sony repairs in Maharashtra) number. I talked to him, gave him the ticket number and requested him to look into this on priority. After numerous calls and chasing, in the evening he tells me that the approval is done and I can collect the letter on Saturday from the service center.
5. (22nd Sep 2012) - I went to Service center and talked to the manager and requested him to give me the print of the letter as service center is closed on 4th saturday of the month. He told me that the system is again showing the DOA request as rejected. Again I had numerous calls with Ashish Parekh. He never tells the reason why it is happening, he simply says that I will get a call from this or that person in 30 mins.
6. (24th Sep 2012)- Monday also, I called Mr. Ashish Parekh in the morning and asked him whether my case is similar to the other cases mentioned on internet. If it is so, I will have to take other actions to get my things done. So, again he said that today the letter will be in your hands. I also called Nepolian Shinde, service center manager, numerous times so that I can get clear picture of what is happening but all in vain. In the evening, Nepolian conferenced my call with Mr. Sagar where Mr. Sagar told me that I will get the letter by Tuesday afternoon anyhow otherwise he will ask the Mobile Store manager to give me the replacement.
7. (25th Sep 2012)- First I called Nepolian several times but he did not pick my call. Then I talked to Mr. Ashish Parekh for assisting me as the letter is not yet approved. As expected he told me that I will talk to Sagar and he will call you. I called up Sagar and whole day he told me that my letter is done and he will mail in 15-20 mins. Till evening, I did not receive the letter and when I again tried calling him in the evening, he switched off his cell.

Seriously, I did not expected this kind of service from such a big giant leader. I am seriously thinking of raising a case in consumer court. Please let me know what all is required for raising a case. I am sure there is no fault at my end except that I bought their product.

My laptop was not working so I went to Sony vaio service centre m/s club electronics at south extension delhi and showed my laptop to their engineer and after checking he informed me that the hard disc had to be changed and that USB port was broken and on 28th August gave me an estimate of approx rs 8500.00 as repair charges and spare parts cost for which I gave my go ahead.the service centre then informed me that I will have to pay advance amount for which I paid rs 4000.00 and service centre told me to inquire about the status after 2/3 days,when I contacted them after 3 days the service centre informs me that Sony has stopped producing the reqd hard disc and offered me a hard disc which is double the price of the first estimate.I can not understand how Sony can stop producing a part which was available one week before .This is a case of cheating and harassing a senior citizen by giving one estimate earlier and then quoting double the amount later.My contest is this that once they have taken the advance it becomes ethical and legal duty of the centre to repair and change the spare part.

The service centre is now pestering and pressurising me to pay the revised double amt or take back the laptop.

Kindly suggest what is there for me.It is a certain case of cheating,blackmailing on Sony hand it's service centre.

Looking forward for a reasonable reply from your forum

With best regards,

Prem singal. Y

The Authorized Officer
Customer Care
Sony India

Dear Sir,
I purchased a SONY VAIO LAPTOP Model VPCEB45FG/B :SL.nO.. 7000362 from your authorized dealer M/S Bhel Associates , 26 E, Rajpur Road, Dehra Dun 0n 12th Feb 2012 vide Invoice no. 7724 for rs.40,000.00.

At the time of purchase, I was told that the battery back up of the system is more than 3 and a half hours but hardly anyday it gave a support of more than 45 mts.

The lap top was very sparingly used , till one day last month when the screen of the Lappy turned blue and it suddenly started writing " "computer crashed....collecting crash dump..........and this crash dump continued to occur repeatedly...every time I logged on my Lappy.

On the advice of your dealer i visited your authorized service center " M/s SMILE CARE, 11, CHAKRATA ROAD, BINDAL SERVICE STATION, DEHRA DUN ON 16.8.2012. My warranty was valid upto 31.3.2012

The engineer on counter diagnosed this as a CRASHED HARDDISC' problem and insisted me on getting this replaced saying that this can not be repaired. since it was from Customer care..I accepted in what he said and agreed to have it replaced..

The harddisc no.18402541 HDD50043 ,was replaced for a cost of Rs. 7503.00 vide bill no. 859 / -- dated 25.08.2012. and the system was handed over to me without installing windows or MS Office.

I told your service center to kindly install the windows from my original backup DVDs which I had got copied at the time of purchase from the dealer but your officer handling the complaint did not do and instead installed with some other windows...which were not functioning well after the delivery.


Within a few days after the said repair the Lappy Screen again started showing "BlUE DUMP ERROR' after the Registered Anti Virus Original QUICK HEAL was being installed, that made me dumb shocked. Another crash in less than a month.

I contacted a local vendor, who diagnosed it a compatibility problem of the Anti Virus with the configuration of the system ...and after a little bit of application of mind , shut downs and restarts, corrected the error and now my Lappy is working fine.

My complaint is not with the machine or SONY VAIO but with the wrong diagnosis of the problem that , besides my mental agony, caused me a loss of Rs.8000/-. The old HDD is also working smooth after encasing with a USB port jacket and used as an external hard Disk..

The shear negligence and lack of knowledge of the customer care and the service center has made me poorer by Rs..8000/-

The battery back up reported at the service center , was also not taken care off.........this a very serious matter.......


The amount of Rs. 8000/- including service charges and taxes , may kindly be paid back to me or I shall be compelled to take the matter to the Consumer Court for the settlements. In case I do not hear from you immediately ...none can stop me from putting this in newspapers also.

An honest and a sincere customer awaits a suitable compensation from you without much hassles.

With best regards


Dr.Vinod Khanna,M.Sc.,Ph.D
Member :IUCN, Switzerland
____________________________________________
Dear Dr.Khanna,

Greetings from Sony India.

We thankyou for patronizing Sony products.

This is in response to your e-mail, we wish to inform you that your Vaio model VPCEB45FG/B bearing serial number 7000362 was reported to Our Authorized Service Center M/S Smile Care with symptom "Blue Dump Error".

Upon inspection of the unit by our engineer, the Hard Disk Drive(HDD) found corrupt and needed replacement, as we have no provisions in Sony to repair the HDD, and the same was replaced upon your approval for Rs.6,023/-.

The services rendered to you were after complete diagnose of the product and charges mentioned above were charged as applicable. We regret to inform you that we may not be able to refund any charges for the above repairs.

If you need any further assistance or clarifications, please contact us at on our tollfree number[protected]Working hours 9.00am to 7.30pm ; All 7 days). we would be delighted to assist you.

Thank you for contacting Sony India.

With Best Regards,
Preeti Chawla
Officer
Customer Relation - North
________________________________________________________
Dear Madam Preeti Chawala:

Thanks for your mail in response to my complaint no. 11398956. dated the 24th September, 2012.
You have shown the same promptness in disposing my query as done by your customer service center.They very quickly identified it as a HDD crash problem and replaced the HDD. And you have very promptly stamped by endorsing what your customer care informed you.

My question is this that when a private vendor can make assessment of the fault by application of IT mind and rectify the same in no time, why the SERVICE CENTER of a company of a repute no less than SONY VAIO can not diagnose it. It was not a question of repair of the HDD. And on the top of it the HDD was not at all crashed, but just a conflict error. The old HDD is still working perfect as an external HDD.
Accept it or not...it is a shear negligence of the duties and lack of knowledge of the engineers at the Service Centre that is putting the reputation of the SONY Vaio at stake.

Ther are a number of dealers and number of companies which make Laptops but it was my trust for SONY that prompted me to go in for a brand and now just shaking your hands by simply saying, " The services rendered to you were after complete diagnose of the product and charges mentioned above were charged as applicable. We regret to inform you that we may not be able to refund any charges for the above repairs",is not acceptable and contrary to my faith with the brand.

Your this answer has annoyed me and I will be compelled to seek redressal through consumer court.
I hope you better reconsider your answer and do the needful, as requested in my original mail.

Regards

Dr.Khanna
Principal, Institute of Technology and Management, Dehraq Dun

Dear Sir,

I Purchase SONY BRAVIA LED TV 32" From Gurgaon on 22nd-Sep-2012.

Dealer committed to me that "Your LED will be INSTALL on Monday Evening.

Monday Morning I receive a call from Sony Service Engineer regarding LED INSTALLATION.

But evening time service Engineer not reach in my apartment.

Again i revert to Service Engineer (Contact No.- [protected]), Engineer reply Its not sony India Responsibility.

So I call to sony costumer care center complain & Complain resister (Complaint No[protected] &[protected].

But till time no any reply from Sony INDIA side.

SO my request to Consumer Forum Please take hard action with Sony India (My LED Installation will be Completed or return my LED Provide my Money).

Thanks & Regards
Abhinav Dwivedi
H.N.- A-159,
Ashiana Socity, Neemrana,
Distt-Alwar, Rajasthan.
India - 301705
Mob. No. - [protected]
Ph. No.[protected].
E-Mail - [protected]@imasen.co.in

I have logged my complain on your tole free no. before 10 days apx. about my T V but no body was attended me.
Pl reffer my complain again to sony service centre Allahabad. Pl traet it most urgent.
V. K. Shukla
52 Tularam Bagh Allahabad-211009
Mob. +91 [protected]

Dear Sir,
I purchased a Sony Ericsson mobile handset Xperia SK17i on 10/10/2011 from authorized center of Sony. Next day it developed a problem & I deposited the set to service center on 12/10/2011 for replacement of the handset under guarantee. I got the replacement of mobile on 31/12/2011 after much deliberation, follow-up with everyone & after a delay of 2 months & 20 days.

Again the touch pad of mobile stopped working & again I deposited the mobile at service center on 09/08/2012 (which is under warantee period). It is again 45 days gone & I didn't get my mobile after repairing till date. The service center is not telling any confirm dates for the repairing.

It is a complete harrassment of the customer, that out of 11 months the phone is in the service center for the 4.5 months. It is a case of totally negligence from the sony side.

kindly do the needful.


Yours Sincerely,

Sunil Kumar
[protected]

Hi,

I had brought Sony erricson Xperia Neo V on July 2012. of Rs. 16,700. The phone was going well till 45 days, then its display went off. The phone neither fell nor any damage has been done (even you would not find any single scratch on my phone). It was in my warranty period ,so I went to Sony erricson service center, they repaired and provided me back. After one week, again the phone's display went off. Within the use of two months, I have given my phone two times in Service center.
I am not asking to refund my money, but I just want this phone to be replaced.

With regards,
Sneha
[protected]@yahoo.com

dear sir


i purchased from hotspot s[ice retail ltd. D-354 main vikas marg laxmi nagar, delhi=92 book no. c86/115 and serial no.5703 dated 30/07/12 a Sony ericsson expria S ( model no. LT26i) of rs 28500/- when i used the phone after two days i find that the phone is hanged and contact the seller he said due to the application and this was continued for five to six days after the seller told me to contact the service centre and the sony service centre person laxmi nagar told same and he also update the application after that the phone is in same after seven days i want to service centre he told me that the phone will replace and you got new phone and issue a work order no.SE312CIS11231 on 19/8/12 after 13 days i find that a old scratch phone was given to me i refused and contact to sony ericsson executive he ensured me that a new phone is issued to you but a period of 45 days passed neither my old phone or new phone issued to me


kindly see what the sony ericsson is doing now a branded company?

Hi ,
I have bought Sony xperia neo l on 7th august 2012, but after 2 days it started ta hang i went to service center ( tirupati cellulars pune) but the updated software but again after some days same problem started.Then i submitted my cellphone to service center on Th September, they told me that they will replace my cellphone.after some days when they called me to collect my mobile i went there.But they have not replaced my phone and my phone was having dents oh its sides,And scratches on the screen.When i asked them that i will not take this phone.They told that they can't do anything and told me that they are now broken with sony. SO they told me to go to new service center (chetna electronic pune) so that they can replace my cell phone.But when i went there they refused to change the body and returned me my cell after 3 days. then i called customer care they told me to go tirupati cellular and ask them to talk to them(Sony customer care).But when i reached there and called customer care they refused to talk to tirupati cellular and asked me to go to chetna electronics again but that was too late so they told me to go to chetna on next day. So today when i went to chetna electronics and called customer care they again told me to go to tirupati cellulars i again went there and called customer care they then told me that they can't replace my body and now i have to pay for that. You can now see how much problem i am facing with Sony and its support.I bought this cell for 19000 and still such problems??
i am felling as if i am tortured by Sony.I will be again going to sony service center on Monday. But i don't think that it will help.As compared to brand Sony service is so poor i have seen.I should not have chosen Sony .I should have gone with Samsung as i am already using Samsung and with no problem from past one year.So i request you to take strict action on this and get my cell phone replaced.
Waiting for your reply.
Nitish Kumar
[protected]@gmail.com
[protected]

Sub: Complaint regarding LCD Panel in my recently bought SONY VAIO lap top (VPC CB45FN/B SONY VAIO COMPUTER)-Reg.

Ref: Job No.J21002880 dated: 15.9.12, Shri. Sai Services, Imran Nagar,Silvassa Road at Va

I had purchased a SONY VAIO lap top (VPC CB45FN/B SONY VAIO COMPUTER) on 15/4/12, vide invoice No: AC-0107, from Shree Parshwanath Enterprises, Vadodara.
To my utter shock and dismay when I opened my laptop last week to work, I found some problem in the screen as only half screen was legible. Failing to understand the problem, I took it to the Authorised Service centre, Shri. Sai Services, Imran Nagar,Silvassa Road at Vapi where I am presently residing.
Vide Job No.J21002880 dated: 15.9.12, I was told that the LCD Screen was broken .I could not believe it, as for a thing to break either it has to fall, or some mishandling has to take place, However no such thing had ever happened, and there is no physical damage to the lap top, not even a scratch, which the service centre also agreed to. The lap top was sparingly used and the same was not carried any time here and there, it was kept at home.
The authorised service centre told that the fault is not covered in warranty and the panel has to be replaced for which they have quoted approx- Rs.18, 000 or so.
Now I am mailing you the above details so that you can guide me in the matter and address my problem. Here I would like to make it very clear that I have made up my mind to fight it up at all the forums possible, because ,after buying such an expensive product and hardly using it for six months, for no fault of mine , I have no intentions of bearing such a loss.
Inspite of mailing my grievance to their area manager ritesh shah ,he did not have the courtesy of replying even. Please do not buy sony product, VERY POOR AFTER SALES CONCERN ,AND NO GRIEVANCE REDRESSAL

Respeted sir/madam


i purchase new mobile from SONY CENTER (sony LT26i XPERIA S/BLACK) SP NO[protected] on 14-APRIL-2012 INR 31000/= AUG 28th my phone is hang & not working i go sony service center for examin but they dont having good tecnical person after half hour service center give me reply your phone is dead isend your phone chenai for reparing you come back after one weak for collect your mobile & they give complante work order no se[protected] .i call to service center land line no [protected] but not responding they people dont have a time to pick the phone then i went to service center they said sorry sir we dont know acttule status you please call MR ALPESH [protected](FIELD SERVICE EXECUTIVE) i call him explane story he said you not worry company given a new hand set beaucse your phone is totaly dead.you wait 2 or 3 days i call him again after 3 days he give me the new person no sir i hand over your case to mr paramhance ok icall him he listen me properlly & after 4 days he finally he send the msg your hanset transit by AFL courier[protected] you collect your pcs tommarrow evening iwent again service center i shocked they said sir is not your hand set company sent this pc on your IMEI NO by mistake ) wedont have autorty to give you i call again to alpesh not respondig call to pramhance he pick my phone & tried to call alpesh but still he dont pick then he fight with center persons again icall to alpesh he pick my phone ok sir i give you MR. MANISH CHAUHAN no [protected] he is working in delhi as warehouse incharge i call him sir you not to worry isend you new pc seald pack tomarrow evening you collect your new handset again he send the mobile after many many calls after 5 days i went to center i show my slip they said ple come after 1 hour beause phone battrry is daed for a system first we charged the battery down load the new system then we give it you i say ok i wait again they give me second hand used with scrached screen isay inot my/ new pc they said sir you are lucky company send the hand set for you so many clients send black pc recived white pc many persons still not recived you take this pc go to company or court again i call alpesh manish he says sir i not used pc By concine they having scrach you leave the HANDSET there still they dont give me satisfactory answer & manish his seniour mr deepak m [protected] dont pick my or alpesh phone i reqested to you ple help me returned my mobile ifacing a problem ihope you help me

regards,
AMIT MALHOTRA
[protected] ,[protected]
[protected]@yahoo.co.in

SUBJECT : REPLACEMENT

MOBILE DETAILS:

My mobile model name :Sony Ericsson (ck13i)
Type :AAB[protected]BV
FCC ID :PY7A1880033
WUJ IC : 41708-A1880033
S/N : NUJ0113GGR
CE : 0682
IMEI / SERIAL NUMBER : [protected]

BATTERY DETAILS

TYPE CBA 0002018
MIN 950MAH 3.6
S/N 122831SWNCNS

COMPLAIN DET

PURCHACING SHOP: POORVIKA (CHENNAI-17)
PERCHASING DATE : 9.5.2012

1ST SERVICE DETAILS

CENTRE NAME : PHONE ZONE (T.NAGAR)
DATE : 6.7.2012
WORK ORDER NUM : SE312PHZ15709
PROBLAM DESCRIPTION : PHONE HANGS, WHILE RECEIVING CALLS

2ND SERVICE DETAILS

CENTRE NAME : PHONE ZONE (T.NAGAR)
DATE : 9.8.2012
WORK ORDER NUM : SE312PHZ13144
PROBLAM DESCRIPTION : PHONE HANGS, WHILE RECEIVING CALLS

RESPECTED SIR,
KINDLY REQUEST I AM ALREDY 2 MONTH SERVICE IN SHOP BUT NOT SOLVE THE PROBLAMS SO PLEASE CHANGE THE NEW PHONE OR PAY MY CASH


THANKING YOU