Sony India Complaints & Reviews

Hi,
I have a Sony Ericsson's Mobile Phone C510 .I have been using The phone from more Than 2 years now,from The last few days I am facing Keypad issue as 3 of The Keys are not working properly, I went to The auThorized service center in Agra and I was told That The whole chip will change on which The keypad is supported .The executive told me That we will change The complete chip and will charge you Rs 1200 for That, but due to some urgent work I could not submitted my phone.I came back to Delhi and went to auThorized center "ACCEL FRONTLINE SERVICES LTD" at 601-604,6Th Floor,Ashok Bhawan,95,Nehru Place,New Delhi on 7Th Sep'12, They asked me to call The customer care for The unique number and asked The problem, I told The executive That The keypad is not functioning properly.she registered some details in The system and submitted my phone and asked me to call on Monday for confirmation.I called on Monday and asked The problem which I already know, They said That The complete chip will get change and you will be charged Rs 1760/- for The whole.when I asked for The description of The charges, he said That we cannot tell you The description.he told me if you want your phone to be fine, Then pay Rs 1760 else take your phone back and pay Rs 300 as a service charge.I ask him That if i want my phone back wiThout rectification,why should i pay service charge.I had an argument.I would like to know The price of That component(Chip) of Sony Ericsson's C510 Mobile Phone which will get change as one of your auThorized executive in Agra saying That it will be changed in Rs 1200 and The executive of Nehru Place is asking for Rs 1760/-.This is not acceptable.I am writing The mail again as i did not get any reply of my oTher email which i had sent on 12 Sep'12.I asked The executive of Accel Front line services Ltd to repair my handset as i don't have any choice.I am waiting from 7 Sep'12 still my handset is not repaired.I had a conversation wiTh The executive on 26 Sep'12 and he told me That we don't have The new part and he has already escalated This matter to The Chennai team.Please help me wiTh The proper solution and what needs to be done in This case.

I bought newly launched Sony Xperia Tipo (ST21i) on 16th Sep 2012 from Mobile Store in Aundh. On 18th Sep, I raised ticket for replacement of the handset as the handset was having touch dropping, battery heating, hanging problems. Since 18th Sep, I am waiting for DOA letter from the service center.
1. (18th Sep 2012) The service center manager told me that when he enters the SIN of the handset in the system, the system is showing it as unauthorised sale of the device. Reason that he told me is that the distributor who gave the stock of handsets to Mobile Store has not yet entered the handset details in the system. It will take 2 days of time to get the DOA letter.
2. (19th Sep 2012) - Service center closed on account of Ganesh Chaturthi in Pune.
3. (20th Sep 2012) - They are saying that there is some problem in the system as there is new system is recently set for India division customer service and the DOA letter is getting rejected. They sent rejected DOA letter copy to the Mobile store. I went to mobile store and met Mr. Rakesh Singh, the Sony distributor for Pune. He assured me that the DOA letter will be received on 21st Sep before lunch.
4. (21st Sep 2012) - Friday whole day I was chasing Mr. Rakesh Singh, Mr. Rohit Kulkarni for the approval. After lunch, Rohit Kulkarni gave me Mr. Ashish Parekh's (Head for Sony repairs in Maharashtra) number. I talked to him, gave him the ticket number and requested him to look into this on priority. After numerous calls and chasing, in the evening he tells me that the approval is done and I can collect the letter on Saturday from the service center.
5. (22nd Sep 2012) - I went to Service center and talked to the manager and requested him to give me the print of the letter as service center is closed on 4th saturday of the month. He told me that the system is again showing the DOA request as rejected. Again I had numerous calls with Ashish Parekh. He never tells the reason why it is happening, he simply says that I will get a call from this or that person in 30 mins.
6. (24th Sep 2012)- Monday also, I called Mr. Ashish Parekh in the morning and asked him whether my case is similar to the other cases mentioned on internet. If it is so, I will have to take other actions to get my things done. So, again he said that today the letter will be in your hands. I also called Nepolian Shinde, service center manager, numerous times so that I can get clear picture of what is happening but all in vain. In the evening, Nepolian conferenced my call with Mr. Sagar where Mr. Sagar told me that I will get the letter by Tuesday afternoon anyhow otherwise he will ask the Mobile Store manager to give me the replacement.
7. (25th Sep 2012)- First I called Nepolian several times but he did not pick my call. Then I talked to Mr. Ashish Parekh for assisting me as the letter is not yet approved. As expected he told me that I will talk to Sagar and he will call you. I called up Sagar and whole day he told me that my letter is done and he will mail in 15-20 mins. Till evening, I did not receive the letter and when I again tried calling him in the evening, he switched off his cell.

Seriously, I did not expected this kind of service from such a big giant leader. I am seriously thinking of raising a case in consumer court. Please let me know what all is required for raising a case. I am sure there is no fault at my end except that I bought their product.

My laptop was not working so I went to Sony vaio service centre m/s club electronics at south extension delhi and showed my laptop to their engineer and after checking he informed me that the hard disc had to be changed and that USB port was broken and on 28th August gave me an estimate of approx rs 8500.00 as repair charges and spare parts cost for which I gave my go ahead.the service centre then informed me that I will have to pay advance amount for which I paid rs 4000.00 and service centre told me to inquire about the status after 2/3 days,when I contacted them after 3 days the service centre informs me that Sony has stopped producing the reqd hard disc and offered me a hard disc which is double the price of the first estimate.I can not understand how Sony can stop producing a part which was available one week before .This is a case of cheating and harassing a senior citizen by giving one estimate earlier and then quoting double the amount later.My contest is this that once they have taken the advance it becomes ethical and legal duty of the centre to repair and change the spare part.

The service centre is now pestering and pressurising me to pay the revised double amt or take back the laptop.

Kindly suggest what is there for me.It is a certain case of cheating,blackmailing on Sony hand it's service centre.

Looking forward for a reasonable reply from your forum

With best regards,

Prem singal. Y

The Authorized Officer
Customer Care
Sony India

Dear Sir,
I purchased a SONY VAIO LAPTOP Model VPCEB45FG/B :SL.nO.. 7000362 from your authorized dealer M/S Bhel Associates , 26 E, Rajpur Road, Dehra Dun 0n 12th Feb 2012 vide Invoice no. 7724 for rs.40,000.00.

At the time of purchase, I was told that the battery back up of the system is more than 3 and a half hours but hardly anyday it gave a support of more than 45 mts.

The lap top was very sparingly used , till one day last month when the screen of the Lappy turned blue and it suddenly started writing " "computer crashed....collecting crash dump..........and this crash dump continued to occur repeatedly...every time I logged on my Lappy.

On the advice of your dealer i visited your authorized service center " M/s SMILE CARE, 11, CHAKRATA ROAD, BINDAL SERVICE STATION, DEHRA DUN ON 16.8.2012. My warranty was valid upto 31.3.2012

The engineer on counter diagnosed this as a CRASHED HARDDISC' problem and insisted me on getting this replaced saying that this can not be repaired. since it was from Customer care..I accepted in what he said and agreed to have it replaced..

The harddisc no.18402541 HDD50043 ,was replaced for a cost of Rs. 7503.00 vide bill no. 859 / -- dated 25.08.2012. and the system was handed over to me without installing windows or MS Office.

I told your service center to kindly install the windows from my original backup DVDs which I had got copied at the time of purchase from the dealer but your officer handling the complaint did not do and instead installed with some other windows...which were not functioning well after the delivery.


Within a few days after the said repair the Lappy Screen again started showing "BlUE DUMP ERROR' after the Registered Anti Virus Original QUICK HEAL was being installed, that made me dumb shocked. Another crash in less than a month.

I contacted a local vendor, who diagnosed it a compatibility problem of the Anti Virus with the configuration of the system ...and after a little bit of application of mind , shut downs and restarts, corrected the error and now my Lappy is working fine.

My complaint is not with the machine or SONY VAIO but with the wrong diagnosis of the problem that , besides my mental agony, caused me a loss of Rs.8000/-. The old HDD is also working smooth after encasing with a USB port jacket and used as an external hard Disk..

The shear negligence and lack of knowledge of the customer care and the service center has made me poorer by Rs..8000/-

The battery back up reported at the service center , was also not taken care off.........this a very serious matter.......


The amount of Rs. 8000/- including service charges and taxes , may kindly be paid back to me or I shall be compelled to take the matter to the Consumer Court for the settlements. In case I do not hear from you immediately ...none can stop me from putting this in newspapers also.

An honest and a sincere customer awaits a suitable compensation from you without much hassles.

With best regards


Dr.Vinod Khanna,M.Sc.,Ph.D
Member :IUCN, Switzerland
____________________________________________
Dear Dr.Khanna,

Greetings from Sony India.

We thankyou for patronizing Sony products.

This is in response to your e-mail, we wish to inform you that your Vaio model VPCEB45FG/B bearing serial number 7000362 was reported to Our Authorized Service Center M/S Smile Care with symptom "Blue Dump Error".

Upon inspection of the unit by our engineer, the Hard Disk Drive(HDD) found corrupt and needed replacement, as we have no provisions in Sony to repair the HDD, and the same was replaced upon your approval for Rs.6,023/-.

The services rendered to you were after complete diagnose of the product and charges mentioned above were charged as applicable. We regret to inform you that we may not be able to refund any charges for the above repairs.

If you need any further assistance or clarifications, please contact us at on our tollfree number[protected]Working hours 9.00am to 7.30pm ; All 7 days). we would be delighted to assist you.

Thank you for contacting Sony India.

With Best Regards,
Preeti Chawla
Officer
Customer Relation - North
________________________________________________________
Dear Madam Preeti Chawala:

Thanks for your mail in response to my complaint no. 11398956. dated the 24th September, 2012.
You have shown the same promptness in disposing my query as done by your customer service center.They very quickly identified it as a HDD crash problem and replaced the HDD. And you have very promptly stamped by endorsing what your customer care informed you.

My question is this that when a private vendor can make assessment of the fault by application of IT mind and rectify the same in no time, why the SERVICE CENTER of a company of a repute no less than SONY VAIO can not diagnose it. It was not a question of repair of the HDD. And on the top of it the HDD was not at all crashed, but just a conflict error. The old HDD is still working perfect as an external HDD.
Accept it or not...it is a shear negligence of the duties and lack of knowledge of the engineers at the Service Centre that is putting the reputation of the SONY Vaio at stake.

Ther are a number of dealers and number of companies which make Laptops but it was my trust for SONY that prompted me to go in for a brand and now just shaking your hands by simply saying, " The services rendered to you were after complete diagnose of the product and charges mentioned above were charged as applicable. We regret to inform you that we may not be able to refund any charges for the above repairs",is not acceptable and contrary to my faith with the brand.

Your this answer has annoyed me and I will be compelled to seek redressal through consumer court.
I hope you better reconsider your answer and do the needful, as requested in my original mail.

Regards

Dr.Khanna
Principal, Institute of Technology and Management, Dehraq Dun

Dear Sir,

I Purchase SONY BRAVIA LED TV 32" From Gurgaon on 22nd-Sep-2012.

Dealer committed to me that "Your LED will be INSTALL on Monday Evening.

Monday Morning I receive a call from Sony Service Engineer regarding LED INSTALLATION.

But evening time service Engineer not reach in my apartment.

Again i revert to Service Engineer (Contact No.- [protected]), Engineer reply Its not sony India Responsibility.

So I call to sony costumer care center complain & Complain resister (Complaint No[protected] &[protected].

But till time no any reply from Sony INDIA side.

SO my request to Consumer Forum Please take hard action with Sony India (My LED Installation will be Completed or return my LED Provide my Money).

Thanks & Regards
Abhinav Dwivedi
H.N.- A-159,
Ashiana Socity, Neemrana,
Distt-Alwar, Rajasthan.
India - 301705
Mob. No. - [protected]
Ph. No.[protected].
E-Mail - [protected]@imasen.co.in

I have logged my complain on your tole free no. before 10 days apx. about my T V but no body was attended me.
Pl reffer my complain again to sony service centre Allahabad. Pl traet it most urgent.
V. K. Shukla
52 Tularam Bagh Allahabad-211009
Mob. +91 [protected]

Dear Sir,
I purchased a Sony Ericsson mobile handset Xperia SK17i on 10/10/2011 from authorized center of Sony. Next day it developed a problem & I deposited the set to service center on 12/10/2011 for replacement of the handset under guarantee. I got the replacement of mobile on 31/12/2011 after much deliberation, follow-up with everyone & after a delay of 2 months & 20 days.

Again the touch pad of mobile stopped working & again I deposited the mobile at service center on 09/08/2012 (which is under warantee period). It is again 45 days gone & I didn't get my mobile after repairing till date. The service center is not telling any confirm dates for the repairing.

It is a complete harrassment of the customer, that out of 11 months the phone is in the service center for the 4.5 months. It is a case of totally negligence from the sony side.

kindly do the needful.


Yours Sincerely,

Sunil Kumar
[protected]

Hi,

I had brought Sony erricson Xperia Neo V on July 2012. of Rs. 16,700. The phone was going well till 45 days, then its display went off. The phone neither fell nor any damage has been done (even you would not find any single scratch on my phone). It was in my warranty period ,so I went to Sony erricson service center, they repaired and provided me back. After one week, again the phone's display went off. Within the use of two months, I have given my phone two times in Service center.
I am not asking to refund my money, but I just want this phone to be replaced.

With regards,
Sneha
[protected]@yahoo.com

dear sir


i purchased from hotspot s[ice retail ltd. D-354 main vikas marg laxmi nagar, delhi=92 book no. c86/115 and serial no.5703 dated 30/07/12 a Sony ericsson expria S ( model no. LT26i) of rs 28500/- when i used the phone after two days i find that the phone is hanged and contact the seller he said due to the application and this was continued for five to six days after the seller told me to contact the service centre and the sony service centre person laxmi nagar told same and he also update the application after that the phone is in same after seven days i want to service centre he told me that the phone will replace and you got new phone and issue a work order no.SE312CIS11231 on 19/8/12 after 13 days i find that a old scratch phone was given to me i refused and contact to sony ericsson executive he ensured me that a new phone is issued to you but a period of 45 days passed neither my old phone or new phone issued to me


kindly see what the sony ericsson is doing now a branded company?

Hi ,
I have bought Sony xperia neo l on 7th august 2012, but after 2 days it started ta hang i went to service center ( tirupati cellulars pune) but the updated software but again after some days same problem started.Then i submitted my cellphone to service center on Th September, they told me that they will replace my cellphone.after some days when they called me to collect my mobile i went there.But they have not replaced my phone and my phone was having dents oh its sides,And scratches on the screen.When i asked them that i will not take this phone.They told that they can't do anything and told me that they are now broken with sony. SO they told me to go to new service center (chetna electronic pune) so that they can replace my cell phone.But when i went there they refused to change the body and returned me my cell after 3 days. then i called customer care they told me to go tirupati cellular and ask them to talk to them(Sony customer care).But when i reached there and called customer care they refused to talk to tirupati cellular and asked me to go to chetna electronics again but that was too late so they told me to go to chetna on next day. So today when i went to chetna electronics and called customer care they again told me to go to tirupati cellulars i again went there and called customer care they then told me that they can't replace my body and now i have to pay for that. You can now see how much problem i am facing with Sony and its support.I bought this cell for 19000 and still such problems??
i am felling as if i am tortured by Sony.I will be again going to sony service center on Monday. But i don't think that it will help.As compared to brand Sony service is so poor i have seen.I should not have chosen Sony .I should have gone with Samsung as i am already using Samsung and with no problem from past one year.So i request you to take strict action on this and get my cell phone replaced.
Waiting for your reply.
Nitish Kumar
[protected]@gmail.com
[protected]

Sub: Complaint regarding LCD Panel in my recently bought SONY VAIO lap top (VPC CB45FN/B SONY VAIO COMPUTER)-Reg.

Ref: Job No.J21002880 dated: 15.9.12, Shri. Sai Services, Imran Nagar,Silvassa Road at Va

I had purchased a SONY VAIO lap top (VPC CB45FN/B SONY VAIO COMPUTER) on 15/4/12, vide invoice No: AC-0107, from Shree Parshwanath Enterprises, Vadodara.
To my utter shock and dismay when I opened my laptop last week to work, I found some problem in the screen as only half screen was legible. Failing to understand the problem, I took it to the Authorised Service centre, Shri. Sai Services, Imran Nagar,Silvassa Road at Vapi where I am presently residing.
Vide Job No.J21002880 dated: 15.9.12, I was told that the LCD Screen was broken .I could not believe it, as for a thing to break either it has to fall, or some mishandling has to take place, However no such thing had ever happened, and there is no physical damage to the lap top, not even a scratch, which the service centre also agreed to. The lap top was sparingly used and the same was not carried any time here and there, it was kept at home.
The authorised service centre told that the fault is not covered in warranty and the panel has to be replaced for which they have quoted approx- Rs.18, 000 or so.
Now I am mailing you the above details so that you can guide me in the matter and address my problem. Here I would like to make it very clear that I have made up my mind to fight it up at all the forums possible, because ,after buying such an expensive product and hardly using it for six months, for no fault of mine , I have no intentions of bearing such a loss.
Inspite of mailing my grievance to their area manager ritesh shah ,he did not have the courtesy of replying even. Please do not buy sony product, VERY POOR AFTER SALES CONCERN ,AND NO GRIEVANCE REDRESSAL

Respeted sir/madam


i purchase new mobile from SONY CENTER (sony LT26i XPERIA S/BLACK) SP NO[protected] on 14-APRIL-2012 INR 31000/= AUG 28th my phone is hang & not working i go sony service center for examin but they dont having good tecnical person after half hour service center give me reply your phone is dead isend your phone chenai for reparing you come back after one weak for collect your mobile & they give complante work order no se[protected] .i call to service center land line no [protected] but not responding they people dont have a time to pick the phone then i went to service center they said sorry sir we dont know acttule status you please call MR ALPESH [protected](FIELD SERVICE EXECUTIVE) i call him explane story he said you not worry company given a new hand set beaucse your phone is totaly dead.you wait 2 or 3 days i call him again after 3 days he give me the new person no sir i hand over your case to mr paramhance ok icall him he listen me properlly & after 4 days he finally he send the msg your hanset transit by AFL courier[protected] you collect your pcs tommarrow evening iwent again service center i shocked they said sir is not your hand set company sent this pc on your IMEI NO by mistake ) wedont have autorty to give you i call again to alpesh not respondig call to pramhance he pick my phone & tried to call alpesh but still he dont pick then he fight with center persons again icall to alpesh he pick my phone ok sir i give you MR. MANISH CHAUHAN no [protected] he is working in delhi as warehouse incharge i call him sir you not to worry isend you new pc seald pack tomarrow evening you collect your new handset again he send the mobile after many many calls after 5 days i went to center i show my slip they said ple come after 1 hour beause phone battrry is daed for a system first we charged the battery down load the new system then we give it you i say ok i wait again they give me second hand used with scrached screen isay inot my/ new pc they said sir you are lucky company send the hand set for you so many clients send black pc recived white pc many persons still not recived you take this pc go to company or court again i call alpesh manish he says sir i not used pc By concine they having scrach you leave the HANDSET there still they dont give me satisfactory answer & manish his seniour mr deepak m [protected] dont pick my or alpesh phone i reqested to you ple help me returned my mobile ifacing a problem ihope you help me

regards,
AMIT MALHOTRA
[protected] ,[protected]
[protected]@yahoo.co.in

SUBJECT : REPLACEMENT

MOBILE DETAILS:

My mobile model name :Sony Ericsson (ck13i)
Type :AAB[protected]BV
FCC ID :PY7A1880033
WUJ IC : 41708-A1880033
S/N : NUJ0113GGR
CE : 0682
IMEI / SERIAL NUMBER : [protected]

BATTERY DETAILS

TYPE CBA 0002018
MIN 950MAH 3.6
S/N 122831SWNCNS

COMPLAIN DET

PURCHACING SHOP: POORVIKA (CHENNAI-17)
PERCHASING DATE : 9.5.2012

1ST SERVICE DETAILS

CENTRE NAME : PHONE ZONE (T.NAGAR)
DATE : 6.7.2012
WORK ORDER NUM : SE312PHZ15709
PROBLAM DESCRIPTION : PHONE HANGS, WHILE RECEIVING CALLS

2ND SERVICE DETAILS

CENTRE NAME : PHONE ZONE (T.NAGAR)
DATE : 9.8.2012
WORK ORDER NUM : SE312PHZ13144
PROBLAM DESCRIPTION : PHONE HANGS, WHILE RECEIVING CALLS

RESPECTED SIR,
KINDLY REQUEST I AM ALREDY 2 MONTH SERVICE IN SHOP BUT NOT SOLVE THE PROBLAMS SO PLEASE CHANGE THE NEW PHONE OR PAY MY CASH


THANKING YOU

Dear Sir,

Yesterday i.e. on[protected], I purchased the 32" SONY LED TV EX 330 at Bajaj Electronics, Kothapet, Hyderabad vide Bill No.KTP/CR/12/5376 but, so far there is no delivery to my home address, hayathnagar,[protected]. It's hardly 5/6 km distance. In other outlets, they are delivering the goods on the same day. Even though no telephones are responding.
So, please do the needful.

BISHNU PRASAD PATRO
[protected]
H.NO.4-7-355, RAGHAVENDRA NAGAR
HAYATHNAGAR RTC DEPOT,HYDERABAD

Dear Sir/Madam,

I hereby bring to your kind information that I have purchased a Sony VAIO Lap Model No:VPCEH25EN/B IN5 top from Singhavi Computers, Mysore against attached Invoice on 04th of November 2011. The warranty for my Sony VAIO Laptop is Valid till November of this year.

When I opened my Laptop on 28.08.2012 morning in my Office I noticed 2 Lines on the Screen while booting (There was no any such lines till Evening of 27.08.2012). I thought that it will be OK by itself. But when I booted the system again on 29.08.2012 morning the said lines still appeared on the screen. Then I thought of giving to Sony Service Centre to rectify the problem as the system was still under warranty. I handed over the Laptop to M/s Roshan Electronics, Mysore, who is The Sony Authorized Service Centre in Mysore against Job No: J20886861 on 29.08.2012 to rectify the problem under warranty. But I was shocked to here from Authorized Sony Service Center that they cannot rectify the Problem under Warranty stating that the lines are appeared due to some Physical Damage while the Laptop was not dropped any where around and you can notice no damages on it. I was asked to pay Rs.10,000 to rectify the problem.

I spoke to your Sony Customer care No: [protected] on 29.08.2012 evening and explained all the above. They requested me to send a Snap shot of the Laptop Screen for their perusal and assured me that the problem will be rectified within 3 to 4 Working Days. I have called above sony customer care number about 10 times. Every time when I call them they were assuring me to rectify the problem within 2 days. But till now I have not received any reply from them.

I have herewith attached photos of screen along with Purchase Invoice & Warranty Card. You can see only 2 lines on the screen which is Internal & there is not even a single pin point damage on the entire Screen.

I hereby request you to kindly consider my request & do the needful

Hi,

I have bought around 5 laptops till now from Sony , I highly appreciate the quality. In last 4 years i started recommending others to buy Sony Vaio Laptop.
I request all my friends not to buy Sony Vaio anymore. I advised it to my dear friend , but this time it failed on all the quality concerns. Worst part of it, mother board failed in Just 15 months.

My Details are :

Customer Name: pcg 71211w sony vaio
Brand Name: Sony Vaio ,
Location: Jaipur
Shop: Bits & Bytes
Model Number: pcg 71211w sony vaio


Service center and shop both are helpless in this regards.

Warm Regards,
Nilesh

Hi
Purchase date:- 22 June(Flipkart)
Phone:MT27i
1st Problem:-21 aug
Return date:-29 aug
2nd Problem: 30 Aug
Return date:17 Sept(With Scratches and damaged screen
3rd Problem:19 Sept
Status:Currently with me
Workorder number:SE[protected]
I never expected such an unprofessional and unfriendly behaviour on part of sony
I got a sony xperia sola from flipkart. It wen smooth for 1 month and then the
Touch panel started giving problems. I gave it to the service center in Aundh(PUNE,India) and the
service center people replaced its motherboard and gave it back to me. The also
removed the scratch guard which was there on the phone. There were some scratches on the
phone but i settled for it.I got a new screen guard on it.
The phone again started showing same problems in 1 day.Then i re submitted the phone.
This time they took 20 days to give it back to me. Meanwhile i was assured by the
Repair heads that it will surely be replaced this time but contrarily they again repaired
the motherboard and sent it back. This time too the screen guard was gone.
Plus this time the screen was filled with scratches. I called them again but they are not ready to listen. They assure that they will call back but they never do.
I got the phone again from them but adding to my dissappointment for the 3rd time it again started to give problems. It shuts down automatically . All the applications hang by themselves and prompt me to force close. When i try to do factory reset it just unmounts the Internal storage and do nothing. I have restarted the phone like 100 times since morning. I call customer care they tell me to deposit the set again and now also they bluntly deny to give me replacement. When i ask them to transfer my call to their supervisor they deny that also. Their attitude is completely objectionable and disheartening. I cannot take this anymore please help me. I want this to end.
This is real conversation:-(Executive:-Dheeraj Yadav)
ME:- What is this.....Its 3 mnths since i got this phone ....I kept it only for 30 days......rest time it spent in repair center....if this keeps going on the warranty will also expire...what will i do then....why cant you replace the set why do keep torturing me like this.....I will lodge complaint
Executive:- Do whatever you want....We will not replace the set it will only be repaired doest matter how many times you submit and how much trouble it gives you.
I am so disappointed and so angry on this behaviour.
They are forcing me to take harsh behaviour against them which can range from posting it on my
personal website to filing a complaint in consumer court

Please Help me if you can. I want Replacement or Cash Back. i dont care if they give me 2-3000 less also.
Waiting for a reply. my PM id is nikhil.[protected]@gmail,com

Regards
Nikhil

To
The General Manager,
Sony, India.

Dear Sir/Madam,

This is to bring to your notice that we are very unhappy and deceived with the service provided by your authorised service centre:

Sonus Electronic and Services,
Shop No. 59, Dheeraj Heritage,
SV Road, Santacruz(W),
Mumbai.


Our 32inch Sony Bravia LCD TV (MODEL No. V32A10 costing Rs. 1 Lakh) got slightly pushed by a chair whilst moving and as a result there was a small spot on the left hand side bottom corner of the screen and some red and green lines along the bottom, the rest of the television had a clear picture and was viewable.

We called the above mentioned service centre and the person (Mr Sushil) checked and told us that it would cost around Rs. 9000 plus Rs 700 labour to replace the panel and advised us to use it as it is (which means it was viewable).

Since the HDMI port was also not working, they told us the TV had to be taken to the service centre to check the HDMI port & was clearly mentioned that the panel was only to be replaced if the HDMI was repaired within a few hundred rupees. We were given an estimate of Rs 5000 for replacing the HDMI port, so we decided NOT to get any repairs done at all since we did not want to spend so much money on the repairs (as new 32" LCD TV's with warranty are now available for Rs. 15000) and use it as it is, as the picture was still visible.

But when we got the television back from the service centre, the entire screen was blacked out with only a small portion of screen on top working.

We called back the service centre to complain and they totally denied that it was their fault & they could not do anything about it. The service person did not even click a picture of the screen when he came the first time as per your norms, and so nothing could be justified.

Inspite of repeated calls to Mr. Shanbag and Mr.Abdul at the service centre, neither do they come on the line nor do they take any action. They do not even bother to call back after repeated messages are left for them to call back.


We have always believed in SONY as a prestigious brand and buy all SONY Electronic products ONLY, without a second look at the other brands available, and have never needed to approach for any after sales service, however after this experience of the disappointing service we have received from your end, we may now have to consider other brands. Also if no solution is given, we will need to publish this complaint in all Consumer Forums & Newspapers so that other customers are aware that SONY in Mumbai does not beleive in Customer Support.

Kindly take the necessary action and get our TV back in working condition.


Thank You,
Samir Garg (M:[protected])
Juhu, Mumbai

I purchased a Sony Ericsson Model WT19i( Under Warranty) on 17 August 2012 at G-3 Ashok Bhawan, 93 Nehru Place. Later I found that the Camera was not working. Then I went to the Servicing Centre located at 601-604 Ashok Bhawan 93 Nehru Place. There they told me that there is a problem with the system software and told me it would take 5 days time. I gave them my phone number as they told me they would ring me up when my phone is okay. However I waited for seven days for the phone call. Nobody call me. So I decided to the Servicing Centre there myself. And I was socked to know that my phone was far from being repaired. The only excuse they gave me was that the parts required for my phone was not yet available. Then I lodged a Complain and got a COMPLAIN ID SES[protected]. Then I was again promised a 10 days time. However more than 14 days have passed and still I got no call from the Servicing Centre. Are they really paying heeds to my problem? Are they just waiting for my patience to run out and get back my phone witout repairement?

Dear Sir,

After a debate with the dealer as well as sony customer care & the request from the sony customer care, I have drafted the following email on dated 08/09/2012 to sonyindia.[protected]@ap.sony.com to get my lap top replaced, but now they are not ready to give the replacement of my laptop. Require your help in getting the replacement of my newly purchased laptop.

Hi,

I have purchased new laptop on dated 24/07/2012, with the following details, I m struggling to get my laptop replaced from the second day from the purchase day. I have interacted with the dealer (4-5 times) as well as customer care (4-5 times) as well as your service centre (Thrice)

Laptop is purchased from the dealer with following details
Dealer Name :- Sidhansh Electronics
Address : G-11, HSU, PALLADIUM. HIGH STREET PHOENIX, S.B. MARG, LOWER PAREL, MUMBAI -13 INDIA.
ITEMNO DESCRIPTION SERIALNO. QTY PRICE VAT(percentage) TOTAL
27554860 SVE14112ENB 7006822 1 29514.29 5 30990
INS(COMPUTER)
NEW-111 2GB RAM (EXTRA) 1 1428.7 5 1500
50666039 TARGUS BAG 15(BAG) 1 0 12.5 0
[protected][protected]--
TOTAL 30942.86 INR
VAT PAYABLE 1547.14 INR
GRAND TOTAL 32490 INR

When I have purchased the laptop, the problem was it get automatically dumped after 15-20 mins.
I have spoken to the dealer, then he told me to get it in the shop. He has kept it in his shop for 3 weeks. The fake response from the dealer was, THERE WAS NO PROBLEM IN THE LAPTOP. After getting it back from the dealer with same condition and response i.e. IF ANY PROBLEM, SONY COMPANY WILL GIVE THE HOME SERVICE AT NEW BOMBAY, KAMOTHE, HE SAID YES. But it was also a FAKE ANSWER given by your dealer, which is came to know after communication with your customer care executive, your executive said, you have to take your laptop to your nearest service centre which is at vashi (new Bombay), he had given me the address.

After the communication with your customer care execute, I went to the service centre, ondated 01/09/2012. At the service centre (at vashi new bombay), It has been told that there is some minor issue with the RAM, frequency of both the rams is not matching, we will have to format the system and get the chipset updated. It will get resolved within 1-2 days. After calling 3-4 times within next 3-4 days, service centre replied “Your problem got resolved, get your laplop from our service centre”.

When I went to your service centre to collect the laptop, “New problem has been shown to your technical team member i.e. desk top screen was continuously flickering”. Your executive got surprised & he told that chipsets were not yet updated, will update it in 5-10 minutes. He gave me lap after 10 min. and told your problem got resolved.

I told him, if any problem then I will get it replaced with new laptop. The same day i.e. on 08/09/2012 when I went to home, after 15-20 min. of working, laptop had same problem.

I have spoken to customer care on 09/09/2012 (Today), he has tried to get it resolved on the phone, but after the communication, it has been told that, take your lap top to the
servicecentre again, tell them to get it replaced as per the SONY’s policy and write an email to sonyindia.[protected]@ap.sony.com for replacement of your laptop (You can check the service request ID:[protected] from your tele system).

When I went to service centre, I have got new JOB NO. J20955782, which is not consisting of my previous JOB NO. After the communication with receptionist, she told me the old JOB NO.J20863817.

AFTER THE ABOVE WHOLE STORY, CAN I CONCLUDE THE FOLLOWING……….
HAVE I DONE THE MISTAKE BY PURCHASING THE LAPTOP FROM SONY?
HOW IRRESPONSIBLE YOUR DEALERS ARE?
HOW BADLY YOUR SERVICE CENTRES HANDLING YOUR CUSTOMERS?

It’s my request to you TO REPLACE MY LAPTOP WITH NEW ONE or COULD YOU PLEASE RETURN MY MONEY BACK TO ME WITH THE INTEREST. I have already wasted lot of time and also the opportunity to improve software my skill sets. So please do not waste my more time. Your immediate response is expected.

Regards
AMIT S. PHADTARE
CONTACT NO. [protected]/[protected].