Sony India Complaints & Reviews

Sir
I complaint our dealer Computer world that I am getting problem in connecting WI fi on July-2012. But till date nobody has came to us to solve the complain. With the hope of response I am written this letter to u. please reply soon. Contact no [protected], [protected]@rediffmail.com.

Yours
Saurabh Kanoi

Its is very disappointing to go through this kind of behaviour from a reputed company like Sony.

I have purchased a Sony Viao on 25/8/2012 from Croma Juhu, Mumbai, India Sr. No. [protected].

Complaint no.[protected] logged on 2nd September 2012.

And withing a week I am already having a problem with my Laptop battery , it says battery not detected neither it is charging. I logged in a complaint on 2nd September 2012 as soon as I had this problem and I was informed by the customer care center that an Engineer will be visiting within 48 hours since they claim that the laptop has an onsite warranty for one year. I waited till Monday evening for someone to call, gave a reminder call on Tuesday at the end of 48 hours and was told that by 8pm the same day I would get a call from the engineer. But I dint. Today 5the September 2012 I again called to find the status of my complaint and I was given the service center number[protected] which I called and got through with great difficulty. Only to be told that they had not recieved my complaint again I was promised that the engineer would definitely be visiting today. It is 7pm and I havent heard from the Service Center. I have again called custmer care to find out why my complaint was not forwarded. They have confirmed that my complaint was already forwarded.

Why are Sony representatives playing passing the buck ? It is pathetic that I have to repeatedly keep following up with the Service Center and Customer Care to get my "WEEK OLD" SONY VIAO repaired.

I am a freelancer and I am facing a lot of problems without having the battery charged and it is an opportunity and Income loss for me. I cannot attend meetings outside office cause they may not have plug in facility everywhere. This is ridiculous.

Please be informed if my complaint is not looked into at the earliest and my laptop battery is not replaced I will take legal action against the company and sue the company for "LOSS OF INCOME" and "OPPORTUNITY".
.
Best regards,
CA Anita Mulchandani

Subject:-Complaint Against SONY MOBILES INDIA

HELLO MY NAME IS ASHISH A.CHILBULE and I had purchased the Sony xperia p mobile on 7/7/2012 and after 23 days my mobile was dead it means not working and it was fully dead, so i had submitted that mobile on 31/07/2012 at Sony care center which is situated at shivajinagar pune and its named as accel care solution. so at that time my phone was in good condition but in dead condition so my phone was accepted by the care center and after two days my phone was submitted by care to higher authority which are situated at Chennai and they told me u will get a new phone after 10 to 15 days but after 15 when i was called to Sony Care Center they told me that u got replaced new mother board of that phone but yesterday they told me ur phone had a liquid damage was occur in ur phone and ur warranty is not claimed. These details they told me after 25 days on 25 aug 2012.and the service center's head Mr.Anand Shete was told me that the phone was in good condition so he submitted that phone to higher authority. so i called to head of Sony of Maharashtra region Mr.Ahish Parekh ([protected]) they told me give me one day then i will tell u but nw they also not entertain to me.the service of Sony phone is very very very poor and many people’s are frusted from the service which has given by sony.and one thing is that they had not check my phone also,they saw the red indication on the backside and told me that it is ELS problem and not cured by Sony and warranty was barred but when service center sent my mobile that time the indication was white and no liquid damage problem was there boz my phone was handled by the head of that service center Mr.Anand Shete so they told me yesterday. and now i am very much upset from Sony’s service. so please help me to solve this problem as early as possible.From last one month I didn’t contact to anyone and due to this I am going in loss in various manner boz I didn’t hve any kind of data with me..
Regards
ASHISH CHILBULE ([protected]@gmail.com)
[protected]
WORKORDER NO.-SE[protected] GIVEN BY ACCEL CARE CENTER NEW TIRUPATI CELLURARS
ITS A SONY SERVICE CENTER PUNE.

Sir,

This is to bring your kind notice towards problem faced by me after purchasing sony xperia mini pro sk17i. which was purchased on 30-Aug-2011. From the day of purchasing huge problem of Hang permanently in menu/application very much, system is working slowly stop working unacceptably Touch screen doesn't work, soft key stop working unacceptably, phone turns off randomly, the cover of the connector for charger is very hard does not open with thumbnail, Bad battery performance & battery backup problem bettery heatted very quickly................ After that I had approached to the shop Hariom Retail Pvt. Ltd. (Sony Center) A-1/11 Sector-8 Rohini Delhi-85 from where I had purchased this product. They said if you have problem go to service center or complain to customer care our work is to sell.


some of the message that I got on screen are :

Sorry!
Activity messaging (in application messaging) is not responding. Force Close / Wait

Sorry!
Activity Sony Ericsson Home (in application Sony Ericsson Home) is not responding. Force Close / Wait

Sorry!
Activity Gallery (In application Gallery) is not responding) Force Close / Wait


Sorry
Application Support ( in processcom.sonyericsson.android.support) is not responding. FORCE CLOSE / WAIT

SO ON AND ON ................


After that I had visited service center many times they said product had software issue they do simple software update every time but the problem persist the same. And about the cover of the connector for charger they said that it doesn't come under warranty it is better for you (me) to cut & tear it off.
Many times they said that I have to summit the phone for 10 day due to non availability of spare phone thats why it take to long to submit. I have to arrange phone from my friend than I submitted the phone but it take more than 10 days it took 15 days submitted on 17th July & delivered on 1st Aug they said that mother board is changed previous IMEI no. : [protected] & Swap Out IMEI no. : [protected] but the problem persist the same. The phone was submitted for more than 3 times & updated hand to hand more than dozens of time. Talk to Customer care several times they transfered my call to repair dept. I had a talk with many senior executive & last time with Mr. Bharat he listen to my problem and ensure me that I will not face this problem in future for that he told me to submit phone for 3 days & provide him Workorder no. which was SE[protected] he ensured me that the best of the best solution will be made to counter my problem & in future I will not face any problem. And this is the last time I had to submit phone. Believing on his words I submitted my phone & battery last time on 28th Aug. which was delivered to me on 1st Sep. 2012 they (service center) did nothing just down grade my software still phasing the same problem & they replaced my battery but the capacity of battery which I got is 1160mAh lesser than previous one which was 1200mAh.

Some of the complaint to sony customer care many time some of them are :

ticket id[protected]th June 2012
ticket id[protected]th July 2012
ticket id[protected]th Aug. 2012.
last Locked complaint SES[protected] Aug. 2012



When I call sony cc to give me history of all the complaint lodged by me towards problem faced by me they refused to provide me past detail.

This phone is like box...

Just because of hope waited to be problem will be short out soon, but it had extended so long. Due to faith on SONY I had waited for so long & it(problem) extended for one year.

Now there is enough of patience from my side, given enough time to Sony. Now I am willing to file petition against Sony against harassment & loss of my valuable time-business-energy.

I purchased a Sony Ericsson Xperia Neo V , 2 months back. Since last week the phone speakers stopped working and I am facing various problems like:
* Phone always on Silient mode never on Ringer(because of which missing lots of important calls).
* No speaker facility while on call.
* No Music can be played.

I went to the Service Center to get these issues fixed and to my Surprise those people asked me to submit the phone for 25 days.
Now the point is should I purchase a separate handset before going to Service Center for 25 days. I dont have a spare handset and that too a smart phone. Lots of my work is dependent on my smartphone. Max I can submit my phone just for 1 day which is sunday when I have an Off.
So is it like we are getting punished for buying a Sony Ericsson Phone where their other counterparts like Samsung and Nokia are providing on the spot remedy to the problems of their customers.
This is seriously bad and spoiling the name of Sony Ericsson.

Dear Sir / Madam,

I bought a Sony Wireless Headphone ( MDR - IF140K/ME13 [protected] which is in warranty ( Purchase date - 08/03/2012 - Standard Warranty ) . After few months the head phone was not working. I went to Sony Authorized Service Centre in Jamshedpur, Jharkhand. My Job Serial no is - 5368175 , Dated - 07/08/2012. They told me that it will be repaired or reolaced within a week time.

After one week, service people called up and said my Job is done and to collect the Head Phone. But it was not to be because Service people said there was some miscommunication from their side , so please come after one week. When i went there after one week they said that my headphone cannot be replaced or repaired as company has stopped manufacturing it. They gave me New model Head phone with wire 3 mtr ( Model No - MDR - MA300/C ) Price approx - Rs.1700. which i refused to accept . The wireless head phone was for Rs.2990 with Taxes and it was bought for my mother because she is unable to walk. Wireless was convenient for her .

I enquired with the authorized Sony Showroom in Sakchi ,Jamshedpur and they told me that they have 2 sets of my wireless headphone available.I told this to service centre and to Mr. Arindam Datta ( Mgr ) - [protected] and they gave me the assurance in positive manner. But after a week again i went to the Service Centre and called Arindam Datta but they said that it cannot be done and i have to take the wire head phone.

Why should i bear the loss of Rs.1300 ? Either i want refund of my wireless headphone or replace it with a new one . It has to be wireless and i wont compromise on my demands. This is cheating and utter failure to service the customer with transparency and truth.

Please help me to resolve this matter ASAP.

Regards.

Devendra Mandal

[protected]@hotmail.com

Hi!!
This is Abhijeet,I have purchased a SONY VAIO E-SERIES laptop model no -: VPCEH3AEN on[protected] from LAPTECH SOLUTIONS Pvt.Ltd SHOP NO 1 tilak Apt,1578,Sadashiv Peth,Opp Maharashtra Mandal School Pune. I have a problem with my laptop's touchpad It is not working properly,My laptop is in warranty and within 2-3 month o[censored]sage I 'm facing laptop problems regarding speaker cross-section voice,Touchpad problem.When i try to move mouse pointer in one particular direction it goes in opposite direction,It sometimes stops to respond our finger movements on touchpad,I had visited the shop LAPTECH for this problem they told me to contact sony service center for the same problem.
When I contacted Sony Service Center "TELECARE 6,"Sharad" Bldg,opp water irrigation office,Nr.Karve Statue,Kothrud,Pune" a technician named Ashish had a look to my laptops problem and said there is no hardware problem in my laptop,even though the problem exists.There is absolutely no solution provided my Sony Service Center,

I really regret on my purchase of Sony Laptop,I 'm facing touchpad problem in my laptop immediately after 1 month of my laptop purchase,I 'm really dissappointed on sony service center pune as they are really not able to detect problem ,even though the problem exists in my laptop.

My phone's camera is not working. Where available camera spare part of my mobile... Please help me

I purchased a Sony home theatre DAV DZ-340K in Apr-12 from Vijay sales showroom located in Delhi, India.
I received Home theatre in a non working condition and not even once this home theatre has worked and neither any demo was provided to me by the Sony engineer. I have number of complaints to Vijay sales but no one came to resolve this issue.
At last on 1st-Sep after rigorous follow ups and complaints, a service engineer visited from Sony and after testing home theatre he did informed the home theatre is not working condition. “HDMI is not working” written on the service sheet
I would really appreciate if you could replace this piece and give me a home theatre and because of faulty piece it has also damaged my LED Television as well.
Date of purchase – 8th Mar-2012
Model number – DAV DZ 340k

dear sir
humne may 2012 me ek sony erricson experia pro mobile cost 20,000 rs ka kharida tha .jisme mobile purchase ke baad charging ya net use karte vakh battery heat ki problem aane lagi aboutt 10 july2012 ko mobile ka touch kharab ho gaya jise humene 13 july 2012 ko service center gurgaon sector 14 me de diye .jise ki 5 to 6 din me ok karne ke liye hume kaha gaya tha jub humne 20 july ke lagbag phone kiya to unhone hume 1ya 2 din ka naam le diye baar baar date badane par humne help ke liye sony erricson customer care par 27 july 2012 ko phone kia jis par hume phone ko 6 august 2012 ko ok karne ke liye kaha gaya tha phir humne 7 august ko phir sony erricson customer care par phone kia to unhone mobile ke parts available na hone ka kaha kar hume 16 august ka naam le diya phir bhi mobile na milne par huhmne paresan hokar sony erricson customer care par phone kar repair dept. ke senior executive deeraj sir se request ki to unhone hume last 22 august tak rukne ke liye kaha but phir bhi hume phone na milne par phir hamari baat deeraj sir se nahi karvayi jati and 22 august ko sony erricson customer care ke repair dept. ke senior executive mr tilak sir se baat karvai jati hai jinhone hume 30 august ka naam liya
is tarah sir hume baar baar date par date di jati hai hum mentally bahut paresan ho rahe hai please help me.

sir hume hamara mobile ko bahut door ki baat hai koi ek santusty janak jawab hi nahi mil raha.roj hamare custumer care par 2-3 hours. kharab kar dete hai but mobile nahi mil raha .
Please help me

service center no. [protected]
sony customer care
no. .[protected],[protected]

my work order no. =SE312PST10833
MY CUSTOMER CARE COMPLAIN REFRENCE ID NO. = 93365322

REGARDS
BAJRANG GOYAL
MOBILE. NO.= [protected] [protected]

sir, i purchased sony vaio E-series laptop in oct 2010.. and now its hard disk is corrupted... i went to your customer care centre in chrompet(Tamil Nadu) and they said that hard disk has 2yrs warranty... so hard disk can be replace but i have to pay rs 1,125 as service charges.. wat is this sir?? why should i pay if your product is still under warranty??.. rply as soon as possible..
ABHISHEK JAIN
ph:[protected]

starting & shutdown problem

Sony Home theatre purchased from Vijay sales, not worked for even once. Manufacturing defect

Dear sir/madam,
My sony ericsson phone was stolen from my workplace on the 28th of august.
The details are as follows.
Your name:Lakshmi T Kumar

Postal Address:156,Defence Enclave,K Narayanapura,Hennur Bagalur road,Bangalore

Phone model Details:ST15i white/dark pink

E-mail for communication:[protected]@gmail.com

Missed date:28/08/2012

IMEI No:[protected]
Please help me find it using GPS and other tracker devices

thankyou

I have purchased sony ericsson w8(e16i) model on 05/11/2011. This phone is not working properly , i have given it to service centre two times and both times motherboard is changed from company but again the problem occurs..
please change my cellphone with new one or other one.
my mobile is in under warranty.
old imei no. is [protected]

second imei no. is [protected]

present imei no. is [protected]

sir if this problem will ocurred again and again what will i do after warranty..
please do some favor .
thankyou..
vikash singh..
email- [protected]@gmail.com

Sir sony company use defective part in laptop sir maine kisi ki hard disk ek saal mai khraab hote nahi dekhi lakin ye sony company ki hard disk ek saal ke ander hi khrab ho gyi muje complete 1year and 25 days hi hue hai or mere laptop ki hard disk khraab ho gyi maine inko kha ki aap half rupees mai change kar do wo bole hum tumhare laptop ki hard disk 6500 mai change kre ge karvani hai to karvao sir mai student hu pehle maine 38000 ka laptop purchase kiya or ab ek saal hote hi 6500 ka kharcha sir aap se request hai ki aap sony se mere laptop ki hard disk change karvane mai meri help karo Thanks Sir, my contact no.=[protected] name=vikas bansal

Hi

i am A Sanjeeb Dora Ph-[protected] ,

i have brought a sony erission Xperia sk17i set from reliance digital Vashi
navi mumbai.
My Phone is in warranty.
i have encounter a display problem so 1st i gone to ur vashi service
center(*DM Tele Services*); where they kept my phone for 10 days and told
me that company is delaying in sending the required parts and they are no
more servicing sony erission.So this phone can not be repaired.

Then i went to Sony erission Andheri service center (*ACCEL CARE CENTER,
ACTIVE INFOTECH*) the refuse to repair my set said they not repairing
warranty sets.

Then i went to the panvel Service center(*S.G Infotech, Panvel*) ; i have
been given my phone for repair for last 50 days.

Now when i call them to know my status they don't respond me properly just
gave me 2 to 3 different numbers to contact and they told me that it is
still not done.

For the last two month i am trying to get my phone repaired.

Now it seems that i have committed a great crime by brought a sony mobile.

Just i want to know would i get my phone in working condition ever again.

CD player cum radio cum tape recorder (LFD-C1000) was given for service on 08/08/2012. It is not yet returned as on 28/08/2012

I had bought one Sony Experia U(ST25i) on 250612. Battery and processor hangup problems came within 2-3 days of purchase and after some time I was forced to handover the same to the co's Vadodara service center vide workorder no. SE[protected]. After several follow-ups I got a SWAP(old used and repaired in return of my brand new piece) instrument back on 16082012. The same is again faulty and is again handed over to the same service center vide work order no. SE[protected] on 270812. Again I have been asked to wait for ten days.

Now my submission as follows:-

My new instrument was giving problem and you have given me a used and repaired instrument after 17 days. Why not a new one?
When the co is taking back a new instrument why not giving a standby instrument or a choice to the customer to get back his money?
Twice faulty instruments have been handed over to me. What are the chances of me being third time lucky?
What will be the warranty date now?
Since I have already raised all these questions with Sony without any reply which authority shall I approach now with my grievance?

Sir ji ye sony wale falty laptop sale karte jab maine laptop purchase kiya to us ka touch pad khraab tha phir uski pen drive slote damage thi or ab ek sal pura hi hua tha ki hard disk hi khraab ho gyi ye sony company wale itne khtiya laptop sale karte or inke yaha koi sunvai bhi nahi hai sir ji aap meri help ki jiye or in ke khilaf koi sakht action ligiye or mai to ab har logo ko yahi kahta hu ki sony ka laptop koi mat lo . Name:-Vikas Bansal Mob. NO.:-[protected]