Sony India Complaints & Reviews

Dear Sir,

We would like to check upon your concerns. Which Sony service center did you visit for this concern? Please share your complaint no. with us. Else, share your contact no. and email ID with us. We will need these details to get in touch with you.

Further, we suggest you get in touch with our service team at our direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com Our service team shall help you further with this issue.

Regards,
Sony India Team

they don't give me any complaint number. you all have cheated the customer by saying that you give warranty on the gadgets like laptop, mobile etc but when the problem come in the gadgets and when we show the problem to the sony service centre then they give many excuses like the problem is not coming in the camera, sony doesn't give us authority to change the affected gadgets while the problem is not captured in the camera, so many like this, if you are not able to give warranty then don't give us fake warranty.
sir, when i went to service centre they assured me that if i get an e-mail from your side regarding the conformation for changing my screen then they take further action. i am sending you a photo of my lcd screen where a spot has occured. kindly see to this problem and send me an e-mail as soon as possible.
please sir, help me and short out my problem as soon as possible.

Dear Sir,

In case you do not have the complaint no., then please share your contact no. with us. We will need this detail to check on your case.

Regards,
Sony India Team

Dear Sir,

Our service team is already in touch with you for this concern. They are already working on your concerns. For further communication on this issue, please get in touch with our service team at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Sony / LCD TV — Installation pending till date

I had purchaged Sony LCD TV KLV - 26V300A from M/S SAMUDRA Sales vide invoice No. 1005 at Jamnagar authorised Sony deler . The system had been delivered on 12/10/2007, due to non availibility of wall mounting assoceries installation is pending till date. Several reminder and followup is not able to solve the problem except getting excuses and assurance.
Pls look in to this.

LCD TV — lcd

My name kunal,

I have been reading "consumer complaints" from last 5-8 day about "vijay sales" their products and their services. But iam not able to see any forum in this coloum from any of the people that they are saying that after placing the complaint in "consumer complaints" that has been solved or they had been given good product or the complaint has been solved. If any one can give me the advice related to this then please help.

Sony — sony lcd t.v.

i purchased sony lcd t.v. on16 of march 2006 worth 180000. on 26th of june 2009 my lcd t.v. suddenly stop showin vision and it automatically use to get switchoff. i called up customer care more then 6 times every time they use to tell a man will come finally after 5 days technican comes and takes the t.v. charging 500rs for up and drop services. after rectifying problem they come up with this huge budget of 55, 000rs for fixing the problem. i don't understand one thing when one is buying sony its not just t.v. its the brand name which we go for and to be very frank i never expected that this people at sony charge you on the price tag which u pay for buying the t.v. its is really pathetic if sony people can't help me then i am definatlyy going to consumer services for sch a bad and costly services. the price which they are charging to fix my t.v. in that price i can literallly purchase another lcd t.v. i seriously request sony people to look into my matter and comes up with some option.
thanking you.

samar desai

LCD TV — Issues still not resolved. Bad service

We had LCD TV issues since last month. The Problem as with HDMI port. The PCB-HDMI port was changed 3 times. This person who came to fix this twice had got an incorrect port, even after get giving the invoice which has the model number and all other info in it. We had send out of work to just make sure that this tech replaces the part. The HDMI still did not work. After 3 weeks of time spend with the 1st tech, we had another person by name Ganesh, who came to fix the LCD. He got the Panel to be replaced. He replaced it, still the issue was not resolved, there was white patch and Power shot sounds were coming. He told us that this was not an issue and bet on it saying that he would take us and show all the LCD models . My husband spent the whole date on 06/29/2009 roaming with him in Bangalore as if he was jobless. Ur techs person took him to a showroom in Rajajinagar and also took him to an customers place in white field. he promised, if this was the problem in LCD's then he would replace. Later when it was confirmed that this was the problem in all the LCD, it took back his words and said that he cannot do anything on this. Today again they had come to replace the PCB port, but no go. We are very upset and have spend so much of time that we didn’t want any replacement, please call us we would be glad to explain. Awaiting ur call.

Sony TV 29 Inches — Defective Set

I bought 29 inches Sony TV, on 1st Sept. 2006 of Model No. KV-XR29M80, it has been breaking down for last 3 years. First time it broke down just 3 months after buying on 4-1-2007 and 2nd time on[protected] both time in warranty period. Both times the company refused to change the defective TV set. They just repaired it saying it won't happen again. Now again on[protected] it has again stopped working and company will send their technician only on[protected].

So much for Sony's impeccable reputation. The executives are rude, the product though was most expensive amongst other companies. We have another 29 inch Color TV from LG which is working since 2005 which is working so well without giving any trouble.

This Sony TV was bought from Nayyar Electronics World, RU-316, Pitam Pura.

This Sony company really sucks, this Japanese company charges such exhorbitant prices for their products and in return hand out such poor quality products. On top of that a small repair or a part costs so much. Really horrible!!!

NOBODY SHOULD BUY SONY PRODUCTS!!!

Next Showroom / Sony Home Theater System — Amount Pending

Dear Sir/ Madam


I have spent 40,500 Rupees on Sony LCD & Sony Home Theater System (Combo Offer) at Next Showroom ( Prahladnagar, Ahmedabad) on 16th October 2009.

Since they didn’t have Sony Home theater System as per my requirement, they delivered me only LCD.

Today 18 days has been passed, they are not capable to deliver either Home Theater System or Money. Also they provided me an Archived model of Sony LCD.

During the festival season I might get discount offer of rupees 2000 on this combo offer. But due to irresponsibility of this center I could not get this chance.

I have made lot of phone calls and personal visits for the resolving my problem, despite that still I am not satisfied. I want to take back my invested amount of rupees 12,500.

You are requested to solve my problem immediately.

LCD TV 26 — STILL NOT REPAIRED

Dera Sir,
I have lodged a complaint on 28.06.10 & again 07.07.10 job no.S[protected] regarding the improper video functioning of my Television mode no.26LG30R Unit. After 41 days Television still not repair, thats take so much time, and they are not giveing me standby Television because it is not Available.

It is making really upset of such a bad service of LG. Kindly look into the matter.

I seek your help & your co-operation urgently. You can get touch with phone .[protected]..

Your immediate action in this regard is highly appreciated.

SONY India ( Television ) — Sony TV pending to be repaired from 08/10/10 till date

The Complaint was lodged on 8/10/10. A engineer came on 12/10/10 after many calls and took the chasis main panel for repairs. later on 15/10/10 gave an estimate of 4800/- which we denied. Haven't returned the chasis yet. I am lodging an FIR as i think they have lost the chasis and are not accepting their mistake. Chasis was never repaired before and i want the same untouched chasis as it has a serial no on it.

Model KVXR29M80
Sr No 6204924

Service franchisee is: Raja Electronics & Services Pvt Ltd
Shop no 3 & 4, IQRA Bldg,
2390B, New Modikhana, Off MG Road, Pune- 411001
Tel[protected], 26446452

lcd tv 32 — no response from 1 week

after 1week no response from u my 32inch lcd purchased date 1 aug 2010 , n its not working from 1week and i m complaint[protected] but not response yet from u

SONY LCD — Color Panel Problem

Please kindly arrenge Technitian regarding this issue
LCD 32 TV Details
SR NO- 32V300A

DVD Details
SR NO-DZ-151KB
Problem-Lence damage

Name- Mr.Chandrakant Narhari Raskar
Add- 1245, Sadashiv Peth, NR.Nimbalkar Talim Chawk, Pune-30
Phone No[protected]

This issue need on priority, so please recognize

Regards,
Chandrakant Raskar
[protected]

Sony / 32 LCD TV — Screen is showing some internal marks

I had purchased a SONY 32 ' LCD TV from SONY Center on 27 Aug 2009. with in two years we are seeing an U shape mark on the left side of the screen when ever switched on . When contacted Sony dealer they are telling that they will charge Rs. 300/- visit. We were thinking that Sony product is very much reputed and now we are unhappy after seeing the product.
Kindly help

Dear Sir,

Regret the inconvenience caused. Have you visited our service center? Have your consulted our product experts at service center for assistance? They will inspect your set and suggest the appropriate measures required.

Further, you can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

This is S.K. INGOLE from Mumbai.



I believe that the Sony is having good reputation in the market and very professional company. I am very old customer of Sony because of quality product. I always suggest to the people to purchase the product of Sony but very unfortunately this time the experience is very bad about the product as well as the Service and response of Sony team against my complaint.



I know that sometimes the product may be faulty but we purchased the branded product for what????? As per my understanding because we are aware with the reputation of that BRAND and faith on that brand that the things will be not wrong with us if we go with this BRAND and only for that we are paying that much heavy amount for the product. Otherwise many brands in the market are available with very cheap rates as you know that better than me.



I am writing this mail with very high frustration and because of getting very poor response from your side. So please consider this and give me the satisfy service with positive response.



I hope that you understand my situation and will do the needful at the earliest.


I purchased Sony Bravia LCD TV (Model KLV-46EX400 INS) from Jyot Electronics, Chembur, Mumbai on 12/01/2011.
When the fresh new brand TV was installed by the Sony personnel at my residence the picture/video quality was not clear with all the colours flowing and some negative images seen. I was told that it is because of the poor quality of cable service signals.


I complained to the cable operator about his services, which were found in order as my neighbours using the same cable services were getting good views on their television sets.

To my surprise our earlier 21" Tri-nitron Sony TV which is almost 12 years old was working good with the same cable connection.
Believing the Sony TV personnel I changed my cable operator and switched on to new service provider. But the result the same. No improvement in the picture quality.
Now next time I got the new set-top box and thought that things will turn positive. But alas.
Couple of times I contacted Jyot Electronics, from where I purchased the TV. They behaved as if their job is done 'once the TV is sold'.
In the meanwhile the TV was idle. As and when I had to watch any program I used my 21" old TV even though I was having a 46" brand new LCD one with me.
Tired of the things and getting no response from the dealer, I thought of registering a complaint.
And I did so. I registered a complaint under number 9334472 on 01/12/2012.
The technicians/engineers visited and checked the TV and told us that it need to be taken to the service center at Goregoan, Mumbai as it has got a software problem. I was told that I will have to pay the service charges. After lot many arguments that I have'nt used the TV (which was clear to them as they saw that even the plastic covering on the TV was also not removed by me) i was charged Rs. 500/-.


Things did not end here.

The TV was repaired (as they said) and called me to for delivering it.
As this time I had taken up the work of renovation and interiors at my home, I requested Mr. Kamlesh Rai from Krish Electronics to deliver me the TV after some time when I complete my interiors.
Now when I was told that I can't keep the TV for much longer period with them ( Service Center), the TV was delivered to me.
As my interior had not completed the TV was kept as it is till late.


Last week I called Mr. Kamlesh and asked him to send some technician to fix/install the TV. One Mr. Gupta came to install it.
WHEN THE TV WAS PUT ON NO PICTURES/IMAGES/VIDEO WAS SEEN. ONLY ONCE BEEP COMES WHEN THE TV IS PUT ON. EVEN THE SONY TV LOGO DOES'NT APPEAR.
THIS IS SERIOUS. A TV COSTING ALMOST A LAKH OF RUPEES AND IS COMING IN NO USE. LEAVE APART THE HEADACHE.
This time also I contacted Jyot Electronics saying that the product is not working and I be given some relief. But at the dealers office the desk is handled by 16 to 18 years aged girls who know nothing and are very rude and they asked to register a complaint at Sony Center again.

Helpless what to do again I launched a complaint under number 11353044.


TECHNICIAN FROM SERVICE CENTER CAME TO ME ON 24/09/2012. HE CHECKED THE TV AND OPINED THAT THE "MOTHER BOARD" IS FAULTY AND NEEDS TO BE TAKEN TO THE SERVICE CENTER AND THAT THE REPAIRING CHARGES MAY GO UPTO Rs. 9000/- PLUS Rs. 1200/- PLUS Rs. 250/- VISITING CHARGES. THIS IS HORRIBLE I THOUGHT AND AGAIN CALLED SONY SERVICE CENTER AT [protected] ON 24/09/2012 AT 13:26 HOURS AND SPOKE TO ONE Mr. AASISH. I TOLD HIM ALL THE ABOVE FACTS AND ALSO THAT AS A CUSTOMER 'I HAVE BEEN CHEATED BY SELLING A FAULTY PRODUCT TO ME AND THAT I NEED NO CHARGEABLE OR FREE SERVICE BUT MY TV BE REPLACED WITH A NEW ONE. TO THIS Mr. AASISH REPLIED THAT HE WILL TAKE UP THE MATTER WITH THE MANAGEMENT AND WILL CALL ME IN NEXT 24 HOURS.
IT IS 02:20 HOURS MID-NIGHT ON 26/09/12 AND I AM STILL WAITING FOR THE CALL.
ONE THING IS FOR SURE IF THE THINGS ARE NOT SET RIGHT AND REPLACEMENT IS NOT AWARDED, I AM GOING TO TAKE UP THE ISSUE IN CONSUMER COURT AND ALL LEADING AND LOCAL NEWS PAPERS.
" I AM LOSING BELIEF IN CREDENTIALS OF SONY PRODUCTS AND SERVICES"
Yesterday when I sent a complaint to sonyindia.[protected]@ap.sony.com, i received a computer generated reply giving me complaint no. 11409492. Since then there is no communication from sony india.
I even sent sms to the dealer and the service center but there is no response from either.
This is ridiculous and very dis-appointing experience from such a HUGE BRAND NAME CALLED "SONY".

Dear Mr Hibi,

I am extremely sorry to bring it to your kind attention that I am facing hell a lot of problem with SONY BRAVIA which I bought only in March 2011.

The set has totally failed in all aspects and have lost my hard earned money for such a poor quality product from an internationally reputed company.

I have called up through toll free number for sending service engineer and till date no responses have come.

Request you to look into the matter and render justice.

Chidambaram
Chennai
[protected]

Mr. Kenichiro Hibi,
Managing Director,
Sony India Pvt. Ltd.
A-31, Mohan Cooperative Industrial Estate,
Mathura Road,
New Delhi – 110 044.

Dear Sir,
Exactly 3 years back we purchased a SONY Bravia TV (KLV 32S550A IN5), Serial number 6169433 from Dawar's Open World Gurgaon Haryana. Bill number 15767, Dated on 15 October.2009.
For the last one Month onwards, display of TV becomes Greenish and shows negative picture intermittentivly. some times it runs upto 30-40 minutes w/o problem also.
We have contacted the Dealer. They redirected our request to the local SONY Authorized Service Centre (I connect M-4 old DLF colony Gurgaon), Lator opened Service Job Sheet no. J21354459.
Initially estimate was Tr. 3500 and now they are asking Rs. 12000 for repair.
My question is, I agree that the Warranty is over. But what is the 'Life ' span of SONY Bravia TV in India.
Only 3 years !!! I purchased it in Rs. 35500 and after 3 yrs again Rs. 12000 Is it the Quality Sony is Proud of?? If this is the Quality then why should I buy Sony products ? Rather why should not I discourage my big corporate circle for buying Sony products.
I am expecting an official reply from SONY India on this issue immediately. I also request to discount the repair cost to original quote of Rs. 3500, Spending Rs. 12000 in three years is something not suiting to Sony's faith.


Harish arora
[protected]

Sir,
In regard to my 2 year old purchase of sony bravia lcd model KLV40Z550A. it seem to have some problem starting. Hence I had called the sony service center her in mumbai india. The technician inspected my unit and informed that its back light inverter D1N (part #[protected] has error and need to be replaced. But to my shock I was told by the service center that the above part is not independently available and I would have to pay for the entire new panel to replace the above inverter board. That apparently is costing around 10 times more then the individual price of the inverter available all over the world when I checked on the internet, and is easily available as an independent unit.
I need to ask, Are these authorized service centers appointed by you are trying to play with the goodwill and reputation of your such esteem brand like SONY???
Are their any check backs on the operations of such corrupt minded people who take up agencies of reputed brand and try to hamper its goodwill in the market?
Kindly revert
Thanking you
Sanjeev chopra
Tel: +91-[protected]
Address: 1E/704, patliputra nagar,
Oshiwara link road, jogeshwari west,
Mumbai – 400102. INDIA
Email: [protected]@gmail.com

Mr. Kenichiro Hibi,
Managing Director,
Sony India Pvt. Ltd.
A-31, Mohan Cooperative Industrial Estate,
Mathura Road,
New Delhi – 110 044.

Dear Mr Hibi,
While I congratulate you for taking over the operational control of Sony India, I would request you to improve upon the quality of the Products and Service, to achieve success in India. I am a very old customer of Sony, my first product being " Legato Linear" music system in 1985. Ever since I have been an ordent fan and supporter of Sony and have bought TVs, Music Systems, Cameras and Laptops.Unfortunately, there has been a marked degradation in the quality and service over the years which have affected your market share, while others have taken a march over your products. Incidentally, I have a complaint against my laptop VAIO VGN-CR353L, Serial no: 7001198. The keyboard was changed during August 2012. After collection, I found that the system used to shut off automatically after 5/10 mts. I took it back for rechecking within a month a so, when I was told that mother board has to be changed. This was not acceptable and they could not confirm the same in writing. Thereafter I went abroad and returned in Dec. I lodged the complaint again for which I received a curt reply that the mother board should be changed and the service personnel here were of no help. I cannot understand how the so called authorised service station could not locate the mother board defect when they replaced the key board and if so why was I not informed then. Although I was at fault in not checking the laptop running it for 30mts at the service centre, in good faith and trust or taking their confirmation in writing when it was given for recheking within a month. I have learnt an expensive lesson " Do Not Trust SONY as well" - after all they are in the business !!!. My 30 years of Trust on SONY was shattered !!! I am aware these messages will just be thrown away without much review. But such reports will have telling effect on your future sales !!!

VAIO VGN-CR353L, Serial no: 7001198
Der Mr Hibi,
While I congratulate you on your taking charge of the operations of Sony India, I would request you take some urgent steps to improve the quality of the products and services to meet you ambitious sales targets.This a sincere advice from a 65 year old who had been a loyal fan of SONY for over 25 years, my first sony product being' Legato Linear Music System in 1985.Thereafter I had bought TVs, Mobile Phones, Music Systems, Cameras and Laptops. For the first time I felt terribly let down by the Sony in respect of my Laptop VAIO VGN-CR353L Sl No. 7001198. Since some of the keys stopped working, I gave it your Service Centre, Alwarpet, Chennai, in August. They suggested replacement of keyboard, which was accepted. The key board was changed and delivered to me on 4th August. In good faith the same was not checked for an hour at the service centre. Thereafter I found that the laptop was shutting off within 5-10 mts of starting. When I took it to them for rechecking within a month or so I was told that the mother board needs replacement.Since I was travelling aborad to be with my daughter, the same was not followed up till Dec. 2012. When I took up the matter again, I was bluntly told that the set was delivered to me in good shape after key board replacement and no complaint was lodged then. MY TRUST WITH SONY WAS SHATTERED.I had learnt an expensive lessen " NEVER TRUST EVEN SONY" after all they are also in the business !!!. Your customer support at Delhi supported the Alwarpet Service Centre and repeated the same answer. I am aware that such complaints would not meet your personal attention and someone down the line would dispose them off silently and show everything is in great shape. But such reports would have a TELLING EFFECT on your future sales. At least some one in Sony will be sensible enough to look at the real issues rathen than what is on the surface !!!

Mr. Kenichiro Hibi,
Managing Director,
Sony India Pvt. Ltd.
A-31, Mohan Cooperative Industrial Estate,
Mathura Road,
New Delhi – 110 044.


Dear Mr Hibi,

Pls find below a list of mails sent and exchanged with Sony team. It's sad that despite repeated followups - even after 8 weeks my problem is still unresolved and whats more, no one in Sony even seems to care about the same!!!

Dear Meena,

Would really suggest that I am passed on the number of someone who can atleast take some decision and action on this. The inaction on Sony's part is really baffling in this case!!! Even after writing mails and following up regularly with you as well nothing seems to be happening here!!! Are you guys really serious about Consumer Complaints? Or do I really need to start approaching this case rather more drastically from my side?

I request an immediate resolution to this and would now urge that in case my handset has been misplaced ( or likewise which really seems to be the case) then please replace the same with immediate effect and spare me the hassle of having to follow up further on this.

Just for the records, please ensure that I do not get back any " I will get back to you" mails or phone calls - am seriously over with that phase!! Am sure you appreciate that 7 weeks post my submission I am hardly in a mood to have anyone " get back to be with further update"! Please TAKE ACTION!!!


Thanks and Regards,

Aniruddha Basu









[protected][protected][protected][protected]
From: Basu, Aniruddha
Sent: Monday, February 18, 2013 2:21 PM
To: 'services.[protected]@ap.sony.com'
Cc: '[protected]@ap.sony.com'
Subject: RE: 'SonyIndia=[protected]' Extreme Shoddy Handling of Customer Service


Dear Meena,

Received a call from someone who promised to get back to me but then after that nothing. Is Sony really serious about resolving this amicably? Am really running out of patience now!

6 weeks and counting..!! Would "request" you to please ensure that the servicing is done As per Warranty FOC at the earliest and handed over to me.

Thanks and Regards,

Aniruddha Basu









[protected][protected][protected][protected]
From: Basu, Aniruddha
Sent: Monday, February 11, 2013 9:48 AM
To: 'services.[protected]@ap.sony.com'
Cc: '[protected]@ap.sony.com'
Subject: RE: 'SonyIndia=[protected]' Extreme Shoddy Handling of Customer Service


Dear Meena,

A week after your mail, still awaiting the results. Its kind of shocking that despite writing to people of authority, a simple mail is all I have got from your side.

In case Sony feels its not going to be possible to resolve this please do let me know so that atleast I can confirm my further course of action.

Hope this time atleast I would get a definitive resolution from your end rather than a simple mailer followed with a period of complete inaction!!

Just to re-iterate its been more than 6 weeks now and I surely am running out of patience!!!

Thanks and Regards,

Aniruddha Basu









[protected][protected][protected][protected]
From: services.[protected]@ap.sony.com [mailto:services.[protected]@ap.sony.com]
Sent: Tuesday, February 05, 2013 4:11 PM
To: Basu, Aniruddha
Subject: RE:'SonyIndia=[protected]' Extreme Shoddy Handling of Customer Service


Dear Aniruddha Basu,

Greetings from Sony India.

Thank you for patronizing Sony products.


This is in response to your e-mail to our service head.



Thank you for writing to us and for bringing the matter to our notice. We note the contents of your mail with due attention and concern . We are asking our regional office to immediately look into the matter and expedite resolution at the earliest.



We sincerely regret the inconvenience caused to you and assure you of our best support and attention always.



Best Regards

For Sony India Pvt Ltd.


Meena Bose
Customer Relations - Corporate Office
New Delhi


[protected][protected][protected][protected]

This email is confidential and intended only for the use of the individual or entity named above and may contain information that is privileged. If you are not the intended recipient, you are notified that any dissemination, distribution or copying of this email is strictly prohibited. If you have received this email in error, please notify us immediately by return email or telephone and destroy the original message. – This mail is sent via Sony Asia Pacific Mail Gateway.
[protected][protected][protected][protected]




Dear Sir/Madam,


Having been an ardent supporter, fan and a loyal consumer of Brand "Sony" for more than 8 years. it gives me great pain and displeasure in stating the there has been an extremely shoddy handling of my customer service log.



I am the proud owner of an Xperia Ion which for some reason was not charging up and hence was submitted on 7th Jan 2013 to the Service Centre as stated below (pdf of Job Sheet attached) :



D/16; 4th floor; Commerce centre

Near A/C market, Tardeo Road

Mumbai



Due to my official engagements I was not able to personally hand over the handset myself and hence took the help of the concierge service at my wife's office (Cadbury's India Ltd) for the same. On submission it was confirmed that since it was well within the warranty period ( hardly a month since I had bought the handset) it will be serviced Free of Cost. Since then it has been a nightmare of sorts!



After almost a week I had asked for a follow up basis which it was confirmed that there is some need for change parts and hence it would take a week more for the same to get done since the change part was not readily available. After that again there was no response for more than a week and after repeated follow ups it was again confirmed that the mother board needs to get replaced and will take a little more time. Last week after further follow up it was confirmed that the job has been done but the original job sheet was not available and hence the delivery would be made the next day. To my utter shock the next day in the afternoon I got a call from the service centre saying that there was water locking in the handset and it was not repaired and that if I wanted to get it repaired I would be charged ~ 70% of the handset cost for the overall changes!!



Firstly, how was a job card made without even confirming the state of the handset to the person delivering the handset? It was very clearly a miss and had that been done am sure there would have been little doubt on the condition and state in which the handset was submitted.



Secondly, when my wife spoke to the Customer Care centre the behavior was pretty rude which to me was appalling because in today's world I am sure with so much competition around a brand like "Sony" should know better how to treat it's consumers.



Thirdly, why was there no update available at all from the Service station guys for nearly 4 weeks????



Fourthly, why was it confirmed that the job has been done and the delivery would be done the next day????



Finally, I am sure Sony would have a database of it's loyal consumers - just to reiterate - the X Peria Ion was my 6th Sony handset in the last 8 years (my last being the X10i before which i had the Xperia Mini). Besides, I also own a Sony Playstation-3, a PSP, a Sony Home Theatre, a 46" Bravia Smart TV besides Sony walkman etc. As is obvious, I have been a very strong advocate of the brand amongst friends and family.





It is seriously shocking for me that instead of repairing the handset or replacing the same (since it was well within warranty) I was almost "strictly instructed" that " Sir if you want us to work on your handset please note that it would be chargeable. Else you can come and pick it up. Can you please confirm when will you pick it up?"



Please note that for me spending 20k is not at all difficult as I keep upgrading almost every year (my next buy was supposed to be the Xperia Z on its launch). But I find this extremely a ridiculous reason for paying up when clearly someone in the service centre has goofed up on this!!



I would really appreciate if this is taken up very seriously and my faith in the brand is restored with proper action at your end.



Just for the record I will NOT be picking up my cell from the Service Station till I get a favorable response from your side.



Thanks and Regards,

Aniruddha Basu

Can someone send me the email ID of Mr Kenichiro Hibi?

A gentleman from Ahemdabad called me up, saying the Engineer would visit me again to resolve the problem i have with my LCD. Guess what...he came & repeated the same story without giving me any solution. I'm getting so frustrated that i feel like throwing my SONY BRAVIA LCD out of the house...this is what Sony is...people from the company talk big and deliver zero. Wonder how things are running. But I won't let others get cheated by stopping them from buying Sony Bravia televisions, if my problem is not resolved.
I plan to open up a blog by the name of "Victims of Sony" kind join me and show the support. Lets make it sure what an unsatisfied customer can do.
Sachin Bhatnagar

Dear Mr Hibi,

I have been facing a problem with my Sony Bravia TV set (Model no: KDL-26EX550). I had purchased the TV on 26 May 2012 from EZONE, Growels Mall, Kandivali (East), Mumbai.

Problem: The screen has two huge black circles and the black marks are spreading. There are green vertical lines on top of the screen and spreading as well. A similar problem though not so severe (smaller purplish marks) had occurred last year as well. At that time the Customer Care had repaired it.

For the current problem, I called up Customer Care[protected] on Saturday (27 April 2013) and was told that the mechanic would come over to my house to check the TV on 28 or 29 April 2013. Someone called up from Sony Customer Care on Sunday (28 April) and said that a mechanic would come that day. The mechanic did not come on Sunday and eventually arrived on Monday (29 April). He checked and photographed the screen and said that he would give a report by Tuesday (30 April). He did not.

No one from Customer Care communicated anything to us either. We called up on Wednesday (1 May) and the Customer Care was not even aware that someone had come to our place and taken a photograph. The Customer Care personnel assured me that he is placing my complaint on an urgent basis and that somebody else would come to repair the TV set. On Thursday (2 May) I got a call from a mechanic and I asked him to come over any time that day after 02.00pm. He did not turn up.

Till today no one has intimated us about any update. It is now one week since we filed our complaint with Sony Bravia Customer Care.

My warranty period is until 26 May 2013. Today is 5 May 2013.

Please let us know if Sony Bravia Customer Care has the adequate capabilities necessary to carry out due customer care procedures.

Also kindly expedite the process so that we are not at a situation where the Customer Care delays the entire repair process till 26 May 2013 and then informs that our warranty period is now over and therefore the repair will not fall technically under warranty cover.

Best,
Arnab Kumar De
Mumbai
[protected]

Dear Arnab,

Hi, i am Priya from Future Group. I have taken a note of your concern and have escalated it to the concerned team. They will get back to you soon.

Regards,
Priya.
Future Group Care.

We have recently faced similar kind of a problem. Our 46" LED TV of Sony make which is just 2 year old has develoed a Panel problem. We wrote to the Service Haed, Customer Care as well as the MD -Mr. K Hibi. But Sony is not owning up the responsibility of rectifying the defect by replacing or repairing the screen free of cost. We have decided to lodge this as a case in Consumer Forum and would appreciate if anyone from here wants to join in.

Debaroti Bhattacharya
[protected]
Kolkata

Hello this is Dr ma hassan from chittagong bangladesh

i bought a sony bravia 40 inch tv. Berfore 14 month month is was working fine but after the whole tv colour went pink and the the screen was juming from bottom to up. so i went to sony shop where I bought it form and they said it would cost 47 thousand taka(in our currency).so I said it was hopeless to fix it and i don't have any warrenty i went to buy a new tv. My Uncle bought the same tv and having the same problem.

i have same 32 inch bravia tv. it is working fine after 3 year.

So if you could do something to the bangladesh market it will be hopefull.

My email is [protected]@yahoo.com

Resp Sir,

Myself shivaji Ingawale.I want to tell Respected manageing Director Sony Company located in Delhi.I complained 2 timesto our service center and the no of my complaine is[protected] But Resp Sir they are not Responding satisfied answer and i am not getting my product which is given to repair in service center. they are giving to me only complaint nos..

Plz refer your besst level


Thanks and Regards

Shivaji Ingawale

[protected]

SONY PRODUCT - SONY GOING DOWN THE DRAIN... My Sony Bravia EX720 40" LED started showing dark horizontal lines on the screen 2 yrs from purchase. Cold response from company hiding behind warranty clause because they have a shoddy design, out of place with the technology and market,

Mr hibi san, sorry to write such a strong message, SONY is only riding on past glory, in other terms Inertia and this will die out in no time in a competitive world. If you guys have guts recall all SONY LED's that have this problem and rectify your faults, remember you have charged consumers premium pricing on substandard product.

Prashant S
[protected]

Dear Sony Service Centre,
Myself Girija Shankar Ray, I had purchased a Sony Ericsson Neo V on 07/April/2012 from UniverCell, Jayanagar, Bangalore store, after using the mobile for 18 months I face the restart problem with my handset, I rushed to Sony Service Centre and they said
First I went to Sony Service Centre, Bangalore to repair it, they did a very poor inspection whereas I specifically mention that "If I am using Airtel SIM Card its getting restart, and I specifically mentioned them that please check with SIM Card, but they didn't check with the SIM Card, and they called me next day saying "Your mobile is ready you can take". But when I went to the service centre to collect the handset, I found the same issue with my handset, which really made me harassed, again I said they to check with SIM Card properly."
After checking with Tata DoCoMo SIM Card they said it is proper with Tata DoCoMo SIM Card but not with Airtel, so I called up Airtel Service Centre and spoke about the issue, they said “They produce homogeneous product throughout market”. Even it is a fact that there are some issue with the Handset not with the SIM Card, if not then how the Airtel SIM Card is working in other companies Handset, why not only in my handset Sony Ericsson Neo V? Next day again they called me and said only Tata DoCoMo SIM Card is working in Handset but any other SIM Card is not working. The person who called me she said that "you have inserted a wrong SIM Card, my Question is what her mean by wrong SIM Card is?”.
After a discussion she mentioned that “They have to change the mother board which cost me INR 9, 000". Do you think that INR 9, 000 to spend on a handset which I brought on INR 18, 550, as I know motherboard is a vital part of the Handset, I am surprised that how come the motherboard is spoiled in 18 month of duration? Major part of the cost to manufacture a handset is associated with motherboard, when you are spending major cost with motherboard why it is having a short period of longevity?
Due to this consequence I lost many contact number and important business data from my handset, it is my humble request to go through the issue and take an appropriate action as soon as possible. Please be informed that they must repair my handset without changing the motherboard, if changing the motherboard is only solution I am not going to pay any price associated with it.
I am very much disappointed with the service and product. I had an excellent belief on Sony Company.
Please follow the respective address:

Sony Service Centre: 235/12, Suraj Centre, Ground Floor, 27th Cross, 7th Block, Jayanagar, Bangalore, Karnataka, India, 560082

Regards
Girija Shankar Ray
[protected]

Dear Mr Hibi
I am extremely sorry to bring it to your kind attention that I bought SONY BRAVIA 48W600B on 26Sep 2014 . During watching, TV becomes suddenly display off only music was coming. I had lodge a complained over telephone on call centre under complained ID No 26940889and 26927431 dated 10/08/2015.

The set has totally failed in all aspects such a poor quality product from an internationally reputed company.

Set in under warranty but till date it is lying faulty. Service engineer has been visited two visit dated 13/08/2015and 22/08/2015 but not repaired/ replaced.

I request you that under repaired policy if set is repaired/replaced, 90 days minimum guaranty should be provided of the repaired/replaced items form the date of repair in free of cost.

Request you to look into the matter and take action as early as possible.


K D Ansari
Dy General Manager,
NTPC Ltd.
Rihandnagar
Sonebhadra (UP)
Pin 231223
M: [protected]

I purchased Sony Bravia LCD TV (Model KDL-42-W-700B) from Hind Enterprises, Udaipur (Raj.) in August 2014.
It been just a year and 4 months, that all of a sudden the display went off in December 2015.
We can only hear the sounds and the picture is no more visible.
Such early failure was not expected from a brand like Sony.
It seems to be a wrong decision to spend this huge amount on a product from SONY.
Extremely disappointed with the product!

email front not working properly

Hi, I am using Sony Xperia m2 dual mobile, all app working good but EMail app not working it's showing front name and size, attached image not showing,

camera

Camera was not open why

Dear Sir,

We would like to check upon your concerns. Please share the name and address of the Sony service center where you contacted for service? Please share your complaint no. with us. Else, share your contact no. and email ID with us. We will need these details to get in touch with you.

Further, we suggest you get in touch with our service team at our direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com Our service team shall help you further with this issue.

Regards,
Sony India Team

Sony VAIO — Battery not detected and not charging

Its is very disappointing to go through this kind of behaviour from a reputed company like Sony.

I have purchased a Sony Viao on 25/8/2012 from Croma Juhu, Mumbai, India Sr. No. [protected].

And withing a week I am already having a problem with my Laptop battery , it says battery not detected neither it is charging. I logged in a complaint on 2nd September 2012 as soon as I had this problem and I was informed by the customer care center that an Engineer will be visiting within 48 hours since they claim that the laptop has an onsite warranty for one year. I waited till Monday evening for someone to call, gave a reminder call on Tuesday at the end of 48 hours and was told that by 8pm the same day I would get a call from the engineer. But I dint. Today 5the September 2012 I again called to find the status of my complaint and I was given the service center number[protected] which I called and got through with great difficulty. Only to be told that they had not recieved my complaint again I was promised that the engineer would definitely be visiting today. It is 7pm and I havent heard from the Service Center. I have again called custmer care to find out why my complaint was not forwarded. They have confirmed that my complaint was already forwarded.

Why are Sony representatives playing passing the buck ? It is pathetic that I have to repeatedly keep following up with the Service Center and Customer Care to get my "WEEK OLD" SONY VIAO repaired.

I am a freelancer and I am facing a lot of problems without having the battery charged and it is an opportunity and Income loss for me. I cannot attend meetings outside office cause they may not have plug in facility everywhere. This is ridiculous.

Please be informed if my complaint is not looked into at the earliest and my laptop battery is not replaced I will take legal action against the company and sue the company for "LOSS OF INCOME" and "OPPORTUNITY".
.
Best regards,
CA Anita Mulchandani

Dear Madam,

Our service team is already working on your case and they are already in touch with you for the progress on your case.
For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Same issue in France. Sony is not a funny company to deal with when their equipment is not working. I do not recommend to purchase Sony for this reason: no service.

Sony Xperia P — very bad battery backup

I am using sony xperia P....
Its battery backup is very poor..
It last not more than 6 hours with full charging...
I m tired o[censored]pdating it still no solution...
please help me...

Please contact me at [protected]...
:(

sonycenter — battery problem

sir,
tata walky model LG -lsp350t cdma phone
battery automaticaly down if it is conected AC
this is a new connection (one week)
this walky set is an old&used one

SONY XPERIA MINI PRO 10 — REPAIRING TAKE 10 TO 15 DAY

I HAVE PURCHASE THE PHONE IN THE MONTH OF FEB 2011 MODEL NO V20I. I HAVE GIVEN MY PHONE FOR REPAIR AT SONY SERVICE STATION AT SHREE INFOTECH. TO GET THE COMPLAIN NO IT TOOK 5 DAYS COMPLAINT NO IS SE311 AMT 11133.

COMPAINT ABT PHONE CANT HEAR AND NETWORK PROBLEM.

I AM DAILY CALL AND ASKING FOR STATUS BUT THEY ARE TELL SPARE PART NOT AVAILABLE.
THEY HAVE TO COME FROM CHENNAI. AND ONE OR THE OTHER ANSWER.

WHEN I ASK THEM TO REPLACE THE PHONE THEY ARE GIVE ME THE OTHER NO
WHERE I NEED TO CONTACT[protected] OR[protected]

I DONT UNDERSTANT IF THEY ARE AUTHORISED SERVICE STATION WHY CANT THEY
TAKE THE REQUEST TO REPLACE THE PHONE.

AND FOR REPAIRING THE PHONE THEY ARE TELL IT WILL TAKE 10 - 15 DAYS.
IF THIS TYPE OF SERVICE FOR MOBILE PHONE THEN LOCAL REPERING CENTRE ARE
GOOD THEY GIVE WITH IN ONE DAY.

WHAT IS THE USE OF AUTHORISED SERVICE STATION

REGARDS
CA HITESH DHARAMSHI
[protected]

Action should be taken. I agree

Hi,

Sony India resolved my issue within 2 days.

This site was helpful in getting it noticed i suppose.

Thanks / Regards

Devendra Mandal

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. We will need this detail to assist you further.

Regards,
Sony India Team

i having the same issue.

i bought sony vaio eb22 model laptop befper 2yr, now i get display problem yesterday nit its working good condition, 2day morning i switchon my laptop display condition is very worst too much brightness i reduce brightness but its brightness not reduce...why i get this kind of problem? weather ram or display problem?
its my mail id give me solution for that [protected]@hotmail.com

Please solve my problem

please help me [protected]

Dear Sir,

Our service team is already in touch with you for this concern.
For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear Sir,

Regret the inconvenience caused. Have you reported this issue to Sony service team? If yes, then please share your complaint no. with us here.
We suggest you get in touch with our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com Our service team shall guide you further with this issue.

Regards,
Sony India Team

Dear Sir,

Regret the inconvenience caused. Have you reported this issue to Sony service team? If yes, then please share your complaint no. with us here.
We suggest you get in touch with our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com Our service team shall guide you further with this issue.

Regards,
Sony India Team

Dear Sir,

Our service team is in touch with you for this concern. Hope your concerns have been resolved now. For further communication on this concern, please get in touch with our service team at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team