Sony India Complaints & Reviews

hi,
this is subhani i purchase a new sony ericsson xperia neo v model no mt11i mobile 2 months back, i went to ur service center i gave the mobile last month[protected] still my mobile was not repaired i have the problem with my mt11i mobile touch screen lock does not open immediately .i wnt 2 rectify my complaint as early as possible urgently...

Hi,
I the undersigned bought a Sony HI FI Music System from Reliance Digital outlet in Annanagar 3rd Avenue yesterday evening. Before even closing the deal I had made it very clear if they would install the system on the same day but the salesman committed to check the system in the showroom itself and later a person would visit my house for demonstration i.e. today 12th Aug’12, based on this I made the payment. Immediately after making payment, the salesman said the checking can happen once in for all tomorrow at my residence instead of doing twice and in case there is any problem they would replace with a new one.
Before buying I had categorically told them that, the technician should visit before 11.00am as I need to go out with my family for which they had agreed and had informed the technician immediately about the same.
In the morning I neither got a call from your technician nor he had visited. I had called your showroom and enquired about this and the reply I got is the same has been put on priority and the technician would come any moment. At 12.45pm someone from your service office calls me and tell me that they got the mail only now from the sales and the technician would come in approximately 1 hour’s time. At about 1.15PM I get a call from your technician Dinesh stating he is in Tiruvallur and he would be visiting only the next day. Again I call your Showroom and speak to Mr.Sridharan – Showroom Incharge and he commits to send another technician by 3.00pm. Even after 6pm I didn’t get any call on this nor someone called me to tell the person wouldn’t turn up today.
When I again called Sridharan, he gives me the contact number of Mr.Mani and he after listening to my experience tell me that I should have called earlier so that he could have resolved this for me and then it takes me on concall with Dinesh – Technician again to tell me that, he will visit tomorrow.

Now, you tell me did I made a mistake by buying at Reliance digital outlet? While Sony world(there was no stock of Sony HI FI Music system), Croma etc were very nearby for me to make a choice and your sales and service staffs kept on misguiding me spoiling my entire Sunday which is the only day I get off and normally spend time with my family, I wasted waiting for your technician to come and again and again got a false assurance stating he would reach any moment. In case your guys had problem such as the above they shouldn’t have committed to send the technician the next day and despite of knowing well that the technician is on leave they shouldn’t have given false promise spoiling the entire day. Any person buying a home entertainment is to immediately install and enjoy the experience with his family and that too I made sure that the same is installed by next day so that I could spend some time hearing to good music, as we are work 9am to 9pm and Sunday is the only day we get. Let me tell I had purchased many such house hold items elsewhere, I never faced such pathetic service. Sony India should have a check on the aftersales service of your dealer/distributors, if they are adequate and whether they can cater to the customers properly or not, else your brand name would also get spoilt.


Thanks & Warm Regards,

Gokulram R J
Head – Motor Claims

Hand Phone - +91 [protected]
Landline[protected] Dir[protected]
Fax[protected]

mobile phone is not recognizing the card in the system, they DID the complete r&D (whatever they can do from their end) and failed to solve the problem and they asked me to visit any sony service center for solution.

Problem no. 2 : the system is showing only 3.97 gb of internal storage, where as sony is promising 8gb

now the most important problem, problem no 3: since 5th of may 2012, the 9th day of purchase of my phone, the phone lost its complete display. Now I can’t attend any calls, can’t see who is calling, can’t see any massages (the basic usage of the phone) and utilization on any other facility of a smart phone is out of question.

From
Akshat Pathak
Sarovara towers , near global village
mylasandra , Mysore road
Bangalore,Karnataka

phone :- +91-[protected]
email id :- [protected]@gmail.com

To
Sony Ericsson,

Subject :-Tracking of my Lost mobile IMEI no. : [protected]

I have lost my Sony Ericsson live Walkman cellphone .
EMI no. is [protected].
So is there any way to trace the location .Please help me to find the cell phone .
i have purchased this phone 10 days back . So please help me .

Thanking You,
Akshat Pathak

i purchase a sony ericsson ck15i in September 2011 from the first day i have problem in mobile its touch sensar is not work properly i give it # times in service center but the problem could not b solve. also my mobile is switch off any time i can not on vibration if i on it than my mobile can not b work properly and many times it switch off.

I HAD PURCHASED ONE SONY LCD 2 MONTHS BACK FROM A RENOWNED SHOWROOM AT ULTADANGA.BUT AFTER PURCHASING WE ARE GETTING DISTURBED EVERY TIME & HAD LODGED THE COMPLAIN VIDE COMPLAIN NO 10794032 dated 28/7/12, & old complain no. is. 10505801 dated 28th june'12 & 10544707 dated 2nd july.EVERY TIME ENGINEER VISITED AFTER 7 DAYS FROM DATE OF REGISTERED COMPLAIN & ASKED US THAT THE LCD IS OK.BUT FROM LAST 15 DAYS MY LCD IS NOT GETTING SWITCHED ON & ENGINEER CAME & ASKED TO REPLACE THE PCB ETC. BUT WE ARE NOT AGREE TO REPAIR MY NEW LCD.THAT MEANS WE HAD PURCHASED A DEFECTIVE LCD & WHY SHOULD I REPAIR WHICH IS FAILURED FROM DAY ONE.PLEASE HELP TO REPLACE MY LCD.
THANK'S
KUMKUM GHOSH

Do not see brand names and advertisements. I made a mistake by trusting it. SONY LAPTOP ..... I think SONY company not deserves to sell the laptops. Instead of cheating customers they could stop the laptop business.

I purchased a laptop on 25th of July even it not completed 1 week time, the problem started. One line is showing on display. I never expected that thing from such a international company.

OK. I agree. Some times might be manufacturing defect.

But....

At-least they should serve better.

When I visited their A.S. Rao Nagar branch on 5th of August and complained regarding this issue. They simply said the problem will be solved on 7th of August.

OK. Again accepted ....

Today 9th of august they are not able to give service due to shortage of parts. If they are not able to give service what is the use of the service centres. Because of their fault we are wasting time visiting their service centers.

What a silly answer from a multinational company. If they don't have spare parts why they are selling the products by fooling the customers.

Finally ...

I gave a call to customer service centre of SONY. They are very horrible... Simply they are listening and not even responding for the damage. And saying they are not having authority to solve this problem.

WHERE Shall I Go ???????????????????????

Simply I am going to use social media for their irresponsibility. After that I will purchase a case against them and I will face them in legal way.


My suggestion :

Absolutely Very Very bad product and BAD SERVICE from SONY COMPANY.

Please do not purchase and do not become a victim of SONY.



Arun Kumar Teegala
[protected]

I HAD PURCHASED ONE LCD TV 2 MONTHS BEFORE FROM A REPUTED DEALER AT KOLKATA.FROM DAY ONE, I HAD LODGED THREE TIMES COMPLAIN DUE TO QUALITY ISSUES.MY LCD IS NOT CONTINUING HIS PICTURE & SOUND SEVERAL TIMES.ENGINEER CAME & RECTIFIED & TOLD US THAT NO PROBLEM IS THERE.HOW MANY TIMES I WILL SUFFER BY PURCHASING A NEW ONE BY CASH????SO, I WANT REPLACEMENT ASAP & THE LCD IS IN OFF MODE FOR LAST 15 DAYS.I WISH TO KNOCK THE DOOR OF CONSUMER FORUM VIDE MY COMPLAIN NO.10794032 DATED 28/7/12, & OLD COMPLAIN NO. IS 10505801 DATED 28th JUNE'12 & 10544707 DATED 2ND JULY AGAINST SONY INDIA LTD.
REGARD'S,
KUMKUM GHOSH

I purchased my sony ericcson W8 E16i on 09/01/2012. Warranty period of cell phone is not expired. I purchased it from HOT SPOT, OPP. LIG SHOWROOM, CENTRAL TOWN, SUTEHRI ROAD HOSHIARPUR, PUNJAB.
Few days earlier my data cable by which i charge my phone was not working properly. I gave my data cable to KULDEEP SERVICE CENTRE, DHOBI GALI, HOSHIARPUR, PUNJAB. He checked it and give it back to me and refuse to exchange. not even HOT SPOT is ready to exchange.
They all are saying company do not exchange the data cable in warranty period.
My invoice no. is[protected] and my customer I.d is.[protected]
I will wait for your positive reply.

Regards
Anchita Gaur
D/o Ashwani Kumar Gaur
Near Town Hall, Committee Bazar,
Hoshiarpur. (Punjab)
[protected]
email- [protected]@yahoo.co.in

Hi Team,

I had bought sony PSP year and a half ago and now it has stopped working due to some defect not visible from outside.

There is no physical damage to the product and product was kept with utmost care. When we went to service center for getting it repaired they are saying it is not reparable in India which was never ever shared with us at the time of selling the product.

They told us that it can only be replaced with other PSP that too by paying more than 50% of the product cost. Even on agrying to pay that much they have told me that the product is no more being manufactured in India and I can only get a new product which has far less features than the one i own and also for that I will have to pay for more than 50 % of cost.

Product is not at all broken only issue seems to be that it is not showing one icon which seems to be a software issue. This is really a cheating why company like SONY hide such facts from consumers.?

Thanks,
Varun

sony bravia 37 inch dispay not proper seen

i am usual having a problem with my Bravia..... within every 4 to 5 months there is a problem in my Sony bravia....... i am fed up of paying the bills of my problem..... please see in this case... very soon....

i have given my xperia play to the sony service center at rohini on 17 july 2012 because there is a problem in phone's display. They promised to return within 7 days.............. bt they are not abe to repair it till now.... its more than 20 days.. after that we did complaint in head office also..... my ticket id no.... is 93398174...

Hi,

It has been a very disappointing experience since we have purchased this TV set (Model - KLV-32S550A) from Sony. It was advertised and promised to be a class apart experience, but sadly it has never came even close to it. It has been almost two years I purchased this TV set, since then I have got this TV repaired for almost three times (couple of time for motherboard, one for screen itself). This time it has been for some other purpose.

I have been waiting for about a weeks now, I haven''t heard anything from support office (service centre) or authorized partner. My problem doesn't stop here - warranty period is said to be expired and every repair and replacement is getting to be very costly now.

Conclusively, It has been a very bad experience. It would be helpful if you can look into this problem.

Thanks!

Sonia Kapoor

i have just bought sony cybershot wx50 on aug 2nd at sony showroom in porur chennai ....just after 1 hour the display became blurred .. immediately we reported to showroom to replace the camera ...but they refused to do so and blamed me saying i have done something...

I AM BUYING ONE SONY CYBER SHOT CAMERA FORM ( RAJA PHOTO STORES DSF GRAND PLAZA 1ST FLOOR 379 A /25 V E ROAD TUTICORIN 2
PURCHASE -
DATE[protected]
MODEL NUMBER - DSC W510/BC E37

I GIVE THE COMPLAINT IN SERVICE CENTER THEY SAYING YOU PUT YOUR CAMERA ON DUSTBIN
OTHERWISE I CAN NOT DO ANYTHING FOR YOUR CAMERA SO BUY ANOTHER CAMERA OTHERWISE GO TO HELL

Sir,
I purchased an sony erricson mobile from home shop 18 on 4th feb which delivered to me on payement of 14650/-including tips to courior person on 6th febraury and it started giving me problem on 25th of febraury the display was completly out stopped working when i approached sony service center they refused to pick my mobile for service i called to sony they also didnt helped me i called to home shop 18 they too didnt helped me iam helpless and harrassed in this regard i want the mobile be replaced with new or i want my amount back which i paid for this mobile this home shop 18 and sony ericson both seems an cheting company’s they dont care about the customers they sell goods just they need to sell all their defective itmes to peoples and forget it both this companies work in tandem to cheat peoples to sell defective items IMIEA numbers of mobile[protected] invoice numbers c11/2681 ajay retail indiranagar bangalore sony center

My mobile Phone Sony Ericson j105i, Presently its camera not work. I Consult sony service centre , they say it's board problem in our service centre we not core it, What can I do? Please suggest. My e-mail: bera.[protected]@rediffmail.com

SERVICE CHARGE HIKED BY 43.92% WITH IN 14 DAY'S OF CONFIRMATION OF SERVICING FROM THE CUSTOMER

SUBJECT MATTER: I had given my handycam "DCR DVD808E E35" for servicing in sony's authorised service centre under job No.J20585225
at NEOSA ELECTRONICS PVT.LTD,158,S.P. MUKHERJEE ROAD,KOLKATA-26 ON 11/07/12 for it's reported problem in lens associated with DVD, I was informed on 14/07/12 over telephone that it's servicing charge would be Rs.4159 and i should be made an upfront payment of Rs.2000 to continue the process of servicing. When i contacted them physically on 28/07/12 they told me that your servicing charge has increased to Rs,5986 and you will have to pay Rs.3000 in advance instead of Rs.2000 which was promised by them earlier.
My simple question specifically to "SONY INDIA PVT LTD" and it's authorized servicing agent M/S "NEOSA ELECTRONICS PVT LTD" is that , how the servicing charge can increase by a whooping 43.92% (Rs.5986=Rs.4159) with in 14 day's. So far my knowledge as concern it's clearly a case of cheating and needed stringent action from the platform such as yours.
Thanking you,
Ph NO. of NEOSA ELECT PVT.LTD:[protected]/40159525

Sony Xperia P Black lost
Lost Date: 28 June 2012
IMEI: [protected]
Location: Ahmedabad, India
Done FIR & all legal procedure from network provider but no update since long.

Contact: [protected]@gmail.com