Sony India Complaints & Reviews

I HAD PURCHASED ONE LCD TV 2 MONTHS BEFORE FROM A REPUTED DEALER AT KOLKATA.FROM DAY ONE, I HAD LODGED THREE TIMES COMPLAIN DUE TO QUALITY ISSUES.MY LCD IS NOT CONTINUING HIS PICTURE & SOUND SEVERAL TIMES.ENGINEER CAME & RECTIFIED & TOLD US THAT NO PROBLEM IS THERE.HOW MANY TIMES I WILL SUFFER BY PURCHASING A NEW ONE BY CASH????SO, I WANT REPLACEMENT ASAP & THE LCD IS IN OFF MODE FOR LAST 15 DAYS.I WISH TO KNOCK THE DOOR OF CONSUMER FORUM VIDE MY COMPLAIN NO.10794032 DATED 28/7/12, & OLD COMPLAIN NO. IS 10505801 DATED 28th JUNE'12 & 10544707 DATED 2ND JULY AGAINST SONY INDIA LTD.
REGARD'S,
KUMKUM GHOSH

I purchased my sony ericcson W8 E16i on 09/01/2012. Warranty period of cell phone is not expired. I purchased it from HOT SPOT, OPP. LIG SHOWROOM, CENTRAL TOWN, SUTEHRI ROAD HOSHIARPUR, PUNJAB.
Few days earlier my data cable by which i charge my phone was not working properly. I gave my data cable to KULDEEP SERVICE CENTRE, DHOBI GALI, HOSHIARPUR, PUNJAB. He checked it and give it back to me and refuse to exchange. not even HOT SPOT is ready to exchange.
They all are saying company do not exchange the data cable in warranty period.
My invoice no. is[protected] and my customer I.d is.[protected]
I will wait for your positive reply.

Regards
Anchita Gaur
D/o Ashwani Kumar Gaur
Near Town Hall, Committee Bazar,
Hoshiarpur. (Punjab)
[protected]
email- [protected]@yahoo.co.in

Hi Team,

I had bought sony PSP year and a half ago and now it has stopped working due to some defect not visible from outside.

There is no physical damage to the product and product was kept with utmost care. When we went to service center for getting it repaired they are saying it is not reparable in India which was never ever shared with us at the time of selling the product.

They told us that it can only be replaced with other PSP that too by paying more than 50% of the product cost. Even on agrying to pay that much they have told me that the product is no more being manufactured in India and I can only get a new product which has far less features than the one i own and also for that I will have to pay for more than 50 % of cost.

Product is not at all broken only issue seems to be that it is not showing one icon which seems to be a software issue. This is really a cheating why company like SONY hide such facts from consumers.?

Thanks,
Varun

sony bravia 37 inch dispay not proper seen

i am usual having a problem with my Bravia..... within every 4 to 5 months there is a problem in my Sony bravia....... i am fed up of paying the bills of my problem..... please see in this case... very soon....

i have given my xperia play to the sony service center at rohini on 17 july 2012 because there is a problem in phone's display. They promised to return within 7 days.............. bt they are not abe to repair it till now.... its more than 20 days.. after that we did complaint in head office also..... my ticket id no.... is 93398174...

Hi,

It has been a very disappointing experience since we have purchased this TV set (Model - KLV-32S550A) from Sony. It was advertised and promised to be a class apart experience, but sadly it has never came even close to it. It has been almost two years I purchased this TV set, since then I have got this TV repaired for almost three times (couple of time for motherboard, one for screen itself). This time it has been for some other purpose.

I have been waiting for about a weeks now, I haven''t heard anything from support office (service centre) or authorized partner. My problem doesn't stop here - warranty period is said to be expired and every repair and replacement is getting to be very costly now.

Conclusively, It has been a very bad experience. It would be helpful if you can look into this problem.

Thanks!

Sonia Kapoor

i have just bought sony cybershot wx50 on aug 2nd at sony showroom in porur chennai ....just after 1 hour the display became blurred .. immediately we reported to showroom to replace the camera ...but they refused to do so and blamed me saying i have done something...

I AM BUYING ONE SONY CYBER SHOT CAMERA FORM ( RAJA PHOTO STORES DSF GRAND PLAZA 1ST FLOOR 379 A /25 V E ROAD TUTICORIN 2
PURCHASE -
DATE[protected]
MODEL NUMBER - DSC W510/BC E37

I GIVE THE COMPLAINT IN SERVICE CENTER THEY SAYING YOU PUT YOUR CAMERA ON DUSTBIN
OTHERWISE I CAN NOT DO ANYTHING FOR YOUR CAMERA SO BUY ANOTHER CAMERA OTHERWISE GO TO HELL

Sir,
I purchased an sony erricson mobile from home shop 18 on 4th feb which delivered to me on payement of 14650/-including tips to courior person on 6th febraury and it started giving me problem on 25th of febraury the display was completly out stopped working when i approached sony service center they refused to pick my mobile for service i called to sony they also didnt helped me i called to home shop 18 they too didnt helped me iam helpless and harrassed in this regard i want the mobile be replaced with new or i want my amount back which i paid for this mobile this home shop 18 and sony ericson both seems an cheting company’s they dont care about the customers they sell goods just they need to sell all their defective itmes to peoples and forget it both this companies work in tandem to cheat peoples to sell defective items IMIEA numbers of mobile[protected] invoice numbers c11/2681 ajay retail indiranagar bangalore sony center

My mobile Phone Sony Ericson j105i, Presently its camera not work. I Consult sony service centre , they say it's board problem in our service centre we not core it, What can I do? Please suggest. My e-mail: bera.[protected]@rediffmail.com

SERVICE CHARGE HIKED BY 43.92% WITH IN 14 DAY'S OF CONFIRMATION OF SERVICING FROM THE CUSTOMER

SUBJECT MATTER: I had given my handycam "DCR DVD808E E35" for servicing in sony's authorised service centre under job No.J20585225
at NEOSA ELECTRONICS PVT.LTD,158,S.P. MUKHERJEE ROAD,KOLKATA-26 ON 11/07/12 for it's reported problem in lens associated with DVD, I was informed on 14/07/12 over telephone that it's servicing charge would be Rs.4159 and i should be made an upfront payment of Rs.2000 to continue the process of servicing. When i contacted them physically on 28/07/12 they told me that your servicing charge has increased to Rs,5986 and you will have to pay Rs.3000 in advance instead of Rs.2000 which was promised by them earlier.
My simple question specifically to "SONY INDIA PVT LTD" and it's authorized servicing agent M/S "NEOSA ELECTRONICS PVT LTD" is that , how the servicing charge can increase by a whooping 43.92% (Rs.5986=Rs.4159) with in 14 day's. So far my knowledge as concern it's clearly a case of cheating and needed stringent action from the platform such as yours.
Thanking you,
Ph NO. of NEOSA ELECT PVT.LTD:[protected]/40159525

Sony Xperia P Black lost
Lost Date: 28 June 2012
IMEI: [protected]
Location: Ahmedabad, India
Done FIR & all legal procedure from network provider but no update since long.

Contact: [protected]@gmail.com

Hi ,
I bought a Sony LCD TV 2 years ago(KLV 32V550A). I had called up customer care reporting on a Defective HDMI port on Nov 2011. They sent a technician home from one of there Authorized Service Center(Vigneshwar Services,Koramangala,Bangalore) who came to the conclusion that Motherboard had to be replaced. I had told him to order the same an call me back regarding the status. But i never heard from him since.
Later i called in customer care and asked the status the tech had told me that the tech will come home and get the motherboard replaced immediately. The same technician came and wanted to open the TV again and he seems to have forgotten about the first service call completely until i showed him the first job card. He then told me it will take some time to order the part. I gave a go ahead to order defective parts again. Unfortunately that also did not happen. For around six month no one called and i was not able to follow up.
A month ago i had called Sony customer care again and complained about the same,i had spoken to a tech as well as a manager who confirmed that they will get my motherboard replaced asap.This time another technician from the same authorized service center(Vigneshwar Services,Koramangala,Bangalore called me that he wanted a receipt of the purchase though the warranty had expired and that did not make any sense as the warranty had expired and i knew had to pay for the service and i was ready to bear the cost. When i told him that i don't have the receipt he has denied service to me.
Sony being one of MNC i regret to say their service is really bad and this not the way they are expected to treat the consumer. That is why i am lodging this complain hoping that my concerns will be addressed .

I had some problem with my TV. I took the help of JUST DIAL service to find one TV repair service center. The technician of this SONYAMC ELECTRONICS told me that there is a faulty IC and needs to be changed and he said as he is from SONY company, he has the original IC with me which will last long. He also gave me a receipt with 6 months guarantee for the changed parts, but within a week the same problem started again and since then I am requesting them to come and get it fixed but they are not sending their technicians giving some or other excuses. The girls who answers the call are very rude. They keep on disconnecting the calls. Its almost 3 weeks now, they are not repairing the TV.

So never ever appoint such cheater service provider to get the work done.

Below is the address of this CHEATING AND FRAUDULENT SERVICE PROVIDER
SONYAMC ELECTRONICS
Rohini Colony, Vayupuri, Near Sainikpuri,
Secundrabad

Dear sir
16 days gone not a single call come to me from SONY INDIA only they believe to sell product hook or by crook we mail 10 mail to company [protected]@ap.sony.com & [protected]@ap.sony.com but not proper response . either they have not proper set up or not willing to entertain costomer. So we request the all user of this forum never buy Sony Laptops
we again want to request to RELINCE DIGITAL do not sale such company product. We communicate all known & relatves Not Purchase Sony Product
we puzzeled. they sale chinese items so castly in INDIA to tag own names
my problems not resolve
Thanking you
MK Tripathi
[protected]
[protected]

ORDER PLACED ON CROMA ONLINE:Invoice Number SLE0015798

I had been sold the defective product (technical defects - mic, speaker and camera button were not functioning properly) on 13th July 2012 which was replaced after several deliberations on 28th July 2012 which had to be picked by me from your store due to non shipment on time.

The replaced product is also defective ( loose backcover).I went to store on 29th July 2012 as well as had a talk with customer support but nobody is ready to replace my product.This behavior shows that CROMA is hardly bothered about their name and reputation and once they have sold a product be it defective they are least ready to take responsibility of the same.

This is the case of duping the customer from their online site by selling defective products.

Manavendra Manna

Sir, I have have purchased 42 inc sony bravia lcd on[protected] I have a complaint that the sound for the same goes off frequently, May I please request you to kindly rectify the fault immediately.

Thanking you,
Yours faithfully.

Surendra Murudkar
Cell No [protected]/[protected]

Hi,
I purchased Sony Xperia Sola on June 24, 2012 in Univercell, brookefields, Coimbatore. IMEI Number: [protected].
After 2 days of purchase, the phone touch screen stopped working.
When I went to the sony ericsson certified service center in T Nagar and asked for the solution, they did not respond well and when I asked for replacement or DOA, they said it would take 10 days and also said DOA is not at all possible.
Finally, I gave my phone for replacement to Sony Service center(Mobile care, Tambaram) on July 19, 2012.
Then I got my phone replaced on July 26,2012. New IMEI Number is [protected].

Today(29.07.2012), my phone stopped working again. The problem is very severe as I was not able to even switch on the phone. It doesn't even respond after multiple tries.
Now I am frustrated, so please take back my phone and hand over at-least the mobile charge. I don't even require convenience charge, please payback my mobile cost. That is enough for me.
Please respond.

Regards,
Ashok.

i have got the model no KDL-40EX720IN5 purchased on 02.10.2012
with invoice value of Rs 79900.00 with one year warranty
t.v.suddenly failed and only indicator light is blinking.I connected to company's service center.
They informed that there is mother board spare failure.I have requested to REPLACE THE T.V.
This is brand T.V WHICH INCLUDE LED ,HD,3D FACILITY.
Company stated that ITS NOT OUR POLICY TO REPLACE T.V.even in warrenty period.
dealer name SONY CENTER vadodara (Akota)
BUYER NAME MUKUL MEHTA
INVOICE NO AB-1967
MY MOBILE NO [protected]
E MAIL ID [protected]@rediffmail.com