Sony India Complaints & Reviews

Dear Sir,

Our service team is in touch with you for this concern. Hope your concerns have been resolved now. For further communication on this concern, please get in touch with our service team at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

I'm using my laptop from past 1.6 years. I felt very bad to opt for Sony Vaio Laptop, I'm facing some problem with my laptop. I have given my Laptop here for service not less than 5 times in the past 5 months.

The main problem with my laptop is: It becomes very hot on use than the normal, even i[censored]sed for a shorter duration.

I have taken my laptop for service many time during this 5 months duration. Each time I go to them they come up with a new issue.

First time – dust
Second time- replaced fan
Third time - RAM problem
Fourth time - changed mother board.

Even after this I have still not come out of the issue. I'm still facing the same issue. I have a real doubt that the team in the service station are real experts are they are doing some experiments on my laptop.

The team does not give us the correct feedback about the system and the problem that it has. Each time I need to call up and find out about it.

But last time when I gave it for service there was no feedback from the team of the date to collect my laptop. After waiting for more than a week time, I had to call up the service station to check if my laptop is ready. They told that I could come the next day to collect the same between 10:00 AM to 6:00 PM. But I have a doubt if the people in the service station work after 5:00 PM ever day. Whenever I call them up to check, no one would attend the call after 5:00 PM, thought the work time is up to 6:00PM. Finally I had to go to the service station to check if it is ready. I had reached the service station at 5:45 PM, the security in the office is refusing to let me in .He says that the office is closed and I can’t get into the service station. I had to return back that day, though I was on time i.e before the end time of the office. I really don’t find 1 responsible person in that team.
They don’t keep up the promise or keep up their words that they promise to the customers.


Even after this struggle I am still facing the same issue. Still my laptop gets hotter than the usual on use for a short time also. This would be the last and final time that I would be giving my laptop for service. At least this time hope to get a good response from your time. I have actually paid and taken extra warranty for 2 years, this has not served me any purpose since I have spent more than 6 months walking up and down to the service station. Is there any other option that I can get my problem sorted out.

sir my sony vaio vgn-tx57gn has been broken, pls tell me from where will i get the new body for my vaio.
i will be very thankfull for you .

hello
I have bought my laptop vaio in december in Poland.
Im living in Paphos in Cyprus so when I have had problem with it I took to the shop with computers in Paphos.They couldnt fix it so they send my laptop to Germany, they fixed there but they have had returned with a lots of scratches. Im very dissapointed.

I purchased a Home theatre system from Sony center in Tambaram Sanatorium, chennai thorugh Finace option taken from Shriram Finance.

I have been tortured with 2 weeks of pathetic customer service right from the finance approval till the installation part.They made me to visit multiple times to the showroom just for the required documents.
Never kept their time in processing the finance which made delay delivery of product. Sony employees never even bothered about the issues we face with Finance and not prepared to ask us what happened.
But the initial booking amount alone they forced us to pay immediately at the time of booking.

Again for Installation several false appointments given and after several followups and quarrel, they installed it after two weeks.

On the installation part, such an unprofessional work done by the engineer just for the sake of installing it.
No proper intrest shown in placing the surround speakers. Lousy work with bad open wiring around home.

All in all, such a worst experience with brand Sony service in Tambaram. We would have got better service if the same has been purchased in any local retailer like Viveks or Vasanth & co.

regards
Suriya

Using a sony vaio VPCEB24EN since past 1.5 years and had to get almost all the parts replaced 4 times. Speakers are of extremely bad quality. Voice starts cracking very often. Touch pad works for 4 months and then starts creating problem. Didnt expect this quality from Sony Vaio after paying a premium price for the brand. A customer cant be expected to waste his time and money and get his laptop deposited at the service centre for no. of days and even thn the problem is not solved. Please get in touch at [protected]@hotmail.com

Dear Sir,

Regret the inconvenience caused. Please share your complaint no. with us here, we will need this detail to assist you further. You can also report this incident at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India

Dear Sir,

We sincerely apologize for the inconvenience. We will surely look into your issue and resolve it as soon as possible. We have received your contact details, our concerned representative will be getting in touch with you soon.

We want to assure you that we are committed to solving your problem and resolve it to your satisfaction.


Warm Regards,
Reliance Digital

Dear Sir,

We are glad to know that your grievance has been addressed and hope that you are satisfied with our services.

We hope to see you soon in our store again.

Warm Regards,
Reliance Digital

I hope the person reading this mail will undestand my problem and solve my issue...

I have purchased Sony Vaio Laptop (BIGGEST MISTAKE I ever did) on 30th August 2012 & after 11 months the keyboard is not working properly..
So, I take it to the service centre of JODHPUR for repairing on 26.08.2013 and it was assured to me that my laptop will return to me in 2-3 days after repairing but I have not received the laptop till 10.10.2013 i.e. 45 days from date of given to service centre. I have called a 18-20 times to Sony Care at [protected] but no-one satisfied me and no-one was ready to help me. All were assured me of help but no steps were taken to solve my problems. Sometimes they told me to hold and disconnect the call after waiting time of 10-15 minutes. This has broke my faith on Sony Co. In 6-7 occurences, representative assured me to wait for the call back but I have not received any call. I also told them to provide me a alternate but I am disappointed again.
I purchased the laptop for my studies and my work but due to delay in repairing I have caused study loss which leads me to wait for 6 MONTHS for preaparation of exams and economic loss of around Rs. 20000/-.
I am thinking that I was fool that I Purchased SONY Vaio Laptop.
I am very disturbed due to poor service of SONY Service Centre which results in mental harassment and economic loss. My friends and family members are taunting me for purchasing laptop of such a co. having 3rd class service.

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. We will need this detail to assist you further.

For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. We will need this detail to assist you further.

For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear Sir,

Our service team is in touch with you for this concern. Hope your concerns have been resolved now. For further communication on this concern, please get in touch with our service team at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Sony Ericsson — need keypad strip

I need keypad strip contains camera,mem card flexi, i purchased in the month of nov 2007,i search so many service centre in hyderabad for the previous manufactured model,but i didn't got.

i wnant to total change new body but you are given some parts. Why... give me reason and some detail.
My set name C-702, EMI NO. [protected], JOB no. SE[protected].
plz fully body give me. but you are not provide full body, so i am not accepted your some parts.
My mobile number plz contact me [protected].


THANKING FOR YOU

sony-vaio laptop — scratch made by technitian at sony service centre

sir,
i purchased a sony vaio notebook on 20 january 2012.In august 2012 when my notebook was within the warrenty period one key of my notebook stopped to work properly,so when i went to sony service centre for the first time one technitian of that centre mishandled my notebook and put a scratch on it.and i was asked by him to come some other day my key problem was solved but he refused to do anything about the scratch he had put on my laptop,when i warned him of complaining to the higher authorities he asked to come to the center and he would remove the scratch.
but when i went to the centre he took the laptop for repairing inside a room after sometime when he brought my laptop i saw that he had put some more and worse scratches on my laptop and now when i am asking him to change the cover itself he is refusing to do so.
The sony service centre which i am talking about is situated in Abhiyank estate,Govindpuri,Gwalior, and the name of that technitian is Mr.Bhoopendra Singh Bhadouria.

kindly help me out with this problem as soon as possible
With regards,
Priyanka shukla,
mob. no.-[protected]

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. We will need this detail to assist you further.

For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. We will need this detail to assist you further.

For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Sony Ericsson — bad service centre

The service centre persons are cheating me everytime i go.
My mobile is with them from one month for repearing.
Still they are not giving me the mobile.

Sony Ericsson — bad service of sony ericsson handset

--- On Mon, 4/5/09, Vinay Kumar <[protected]@yahoo.com> wrote:


From: Vinay Kumar <[protected]@yahoo.com>
Subject: Fw: Response regarding your bad service
To: question.[protected]@support.sonyericsson
Date: Monday, 4 May, 2009, 7:53 AM




--- On Mon, 4/5/09, Vinay Kumar <[protected]@yahoo.com> wrote:


From: Vinay Kumar <[protected]@yahoo.com>
Subject: Response regarding your bad service
To: sanjeev.[protected]@sonyericsson.com
Date: Monday, 4 May, 2009, 7:52 AM


To
sony ericsson
sub: Bad service of sony ericsson

I m vinay kumar i bought a new phone on 14th feb 2009 model no. F305 from the mobile store its having IEMI no [protected]
and bill no.is[protected] colour black after four days this fone started searching and not be connected till i switch off my fone
than after the new problem started in my fone that is hanging and auto off i went to your service centre GURU NANAK COMMUNICATION authorised service centre
37, vikas complex vikas mark sharkar pur delhi 92 and name is NIRMAL SINGH [protected]. they update my phone software they told me now it will work properly

I have done this activity three times in a month but problem is still remain then they told me go to okhla branch D13/5 they will change ur phone but respone i got from okhla branch this is not replacment centre this is service centre we can change only mother board.
If i bought new phone then why i have this change they are talking very rudly rufly and one thing i notice there ur some agent are using NOKIA phone its means u don't faith on sony ericsson.


I have already change my mother board but after change the problems was increasing day by day like auto off hanging problem low battery and searching network show always so tell me what i do because i don't have too much to do these kind activity after day by day m upset with that beacasue i don't have another phone plz take a action as far as possible.




THAT MY COMPLAINT DETAILS
1. I have submitted my fone on 20 MARCH 2009 at ur okhla branch and my complaint id is SE909BR212446 time 1:54pm.
2. I have submitted my fone on 27 APRIL 2009 at ur okhla branch and my complaint id is SES00BR213580 time 12:23 pm.
I have already registered the complaint in ur customer care and that is complaint number SE1492_1872.

Plz take action as far as soon

customer
vinay gupta
[protected] [protected]
new delhi
email id: [protected]@yahoo.com

Sony Ericsson — Bad service of sony ericsson phone

To



I m vinay kumar i bought a new fone on 14th feb 2009 model no. F305 from the mobile store its having IEMI no [protected]
and bill no.is[protected] colour black after four days this fone started searching and not be connected till i switch off my fone
than after the new problem started in my fone that is hanging and auto off i went to your service centre GURU NANAK COMMUNICATION authorised service centre
37, vikas complex vikas mark sharkar pur delhi 92 and name is NIRMAL SINGH [protected]. they update my fone software they told me now it will work properly
I have done this activity three times in a month but problem is still remain then they told me go to okhla branch D13/5 they will change ur fone but respone i got from okhla branch this is not replacment centre this is service centre we can change only mother board.
If i bought new fone then why i have this change they are talking very rudly rufly and one thing i notice there ur some agent are using NOKIA fone its means u don't faith on sony ericsson.
I have already change my mother board but after change the problems was increasing day by day like auto off hanging problem low battery and searching network show always so tell me what i do because i don't have too much to do these kind activity after day by day m upset with that beacasue i don't have another phone plz take a action as far as possibe.


You can give my details to nitin who take card of my case.
THAT MY COMPLAINT DETAILS
1. I have submitted my fone on 20 MARCH 2009 at ur okhla branch and my complaint id is SE909BR212446 time 1:54pm.
2. I have submitted my fone on 27 APRIL 2009 at ur okhla branch and my complaint id is SES00BR213580 time 12:23 pm.

I have already registered the complaint in ur customer care and that is complaint number SE1492_1872.
tiil time i m not get any response o[censored] r sight so i m very disapointment vd ur service.

I have number of nitin ([protected]) he is manager sony ericsson of delhi.

Thanks and regards,
vinay gupta
[protected]
new delhi

email id: [protected]@yahoo.com

Sony Ericsson Mobile — bad service

Hi,

I have sony errocson P1I brought on feb 2008 and have given twice to sony erricson service center for repairing

1 my cell falled into water
2 speakerphone gone bad
3 FM not working

for both reson service center said as ur mobile is out of warrenty this would be chargeble, I said OK and gave my mobilke to them which they kept for more than 6 months,

The problem which they worked on are came back again and my FM is still not working.

Kindly let me know any more details needed from my side.My number to contact is [protected].

Regards,
Vikram Kachale
[protected]

Sony Ericsson — Bad Service Center

Service at Sony Ericsson Service center at noida is pathetic. The name of the service center is Neeru Enterprise. It lacks management to the core. The guys dont have any idea. They simply reset the mobile irrespective of the problem. They do not care the urgency of the customers and dont try to understand what the customers are try to say about the problem. They feel they are working at a govt. organization and thus dont care about customer satisfaction at all. My W595 had some problems with the speakers. I have given it to them yesterday afternoon. Till now they are not able to even tell me the status of the mobile. They dont even call back.Neither do they tell how long is it going to take to fix the problem. I have never known a worst service center in my life yet. Something like this is not at all expected from an organization like Sony Ericcson. And of course I will not recommend any of my friends to buy Sony mobiles just because of after sale service. I would request the organization to take action against Neeru Enterprises.

Date of Submission: 12th July 2009
Expected Date of return: Not informed yet. They keep telling it is going to take time.

Hi I'm GUNASEKARAN from Pondicherry, I had purchase new W580i In ENGLAND there is a problem in my mobile so, I had given my mobile in pondicherry for changing the DISPLAY, but i already used the Mobile without display for more than a month, after i getting my mobile from the services center they have been told that the board as been not working in your mobile now THE SERVICE CENTER PROPRIETOR MR.KRISHNANASWAMY as not answer me properly regarding my service . I want to Know whether my mobile as been misused or they stolen my parts from my mobile.Now the proprietor as given wrong answer and i already mail about my complaint rergarding this but there is no response from company side.

MY CALL NO: PDY-SE-284046
MODEL: W580i
SERIAL NO: [protected]


Please do the needful and i need the relavent answer for my mobile.

Thanks and regards
GUNASEKARAN.U
[protected]
Pondicherry.

Same condition is with me. I also handed over my mobile to this center (Neeru Enterprises) on same day i.e. 12.09.09 for the display problem. They told me to give this mobile back within a week time. But after 12 days, they are unable to fix the problem yet. This kind of post sale service and the service centers would certainly make the bad impact on the company. Company should either give the warning to such kind of service center or should kick them out of the company name.

I am also facing similar issued with SE

You can speak to Jatinder [protected]

He is service center head for India and see if you can resolver ur issue

all the best

Bhavin

SONY ERICSSON SERVICE CENTER GAVE ME 10 DAYS PERIOD FOR REPAIR MY F305 HANDSET...AFTER ONE MONTH THEY DONOT GIVE MY HANDSET..STILL NOT SOLVED COMPLAINED...AND 2 ND TIME MY HANDSET HAVE PROBLEM...MAYBE IN FUTURE MY HANDSET WILL STOP WORKING...OHH MY GOD...

Sony Ericsson — my phone not given back by service center

my mobile phone sony erison xperia neov i have it sony service center for battery backup problem but they damaged my touch and phone not giving my phone and sony care said that i have wait for 2 weeks more i have sumited my phone on 15 may 21012
and my work order no is SE[protected]
and my compalin no in sony is SES[protected]
my call refernce is[protected]
pls solve my isuee as soon as possile i frustated
and service dosnt give any reply

Sony Ericsson — Faulty Phone

Hi,



My younger brother has bought a sony ericsson mobile phone. It was purchased just 2 weeks back. Within 2 days from the date of purchase, he started facing sound clarity issues with the phone. We submitted the phone to the gallery immediately. Till date we havent got a replacement for it. We are really annoyed with the way we are treated by your customer service and the gallery. I would never recommend any of our friends or family to buy an ericsson instrument. We have registered several complaints with your call center too. Below mentioned are the details of the gallery and the complaint numbers. We would really appreciate if you can arrange for a speedy assistance and give us a replacement ASAP.


Gallery:- S.G.Info Tech ( Borivali West )
Phone #[protected]
Complaint # SE[protected]
IMEI # [protected]
Model # C510


Customer care complaint # SE[protected], SE[protected].

Sony Ericsson — faulty phone

I purchased a Sony Ericsson handset (P1i) last year.
But form the date of purchase the handset was having a lot of problems.
I make contact with Sony Ericsson service center (Techno Care) many times.
I also contact Sony Ericsson helpline no. many times but no one form Sony Ericsson or Service center
Was ready to help me.
Below is the detail how many time I visited to service center
Job sheet no date Problem
1) N8LPNR[protected] [protected] Hanging and network problem
2) N8LPNR[protected] [protected] Hanging and jogdial and system connector problem
3) SEO[protected] [protected] Hanging network jogdial & touch screen problem
4) SEO[protected] [protected] Camera not working, network and hanging application problem
5) SEO[protected] [protected] Jogdial, hanging and network problem
This time they swaped the handset and provide me the other handset
6) SEO[protected] [protected] Hanging, network and jogdial problem
7) Again in the month of the March 2009 I visit to Service center with the same problem and they
Again swaped my handset.
Now after 3 months the handset is having the same problem and I try to contact service center and the
Concern person again but no one form the service center was ready to listen me.

sony ericsson-spiro handset — sony faulty handset

I purchased a mobile handset in february from sony dealer showroom....the product name is spiro...the handset is hanging as well as i am not able to send any message...the dealer asked me to get the handset serviced but still it did not improve or repair the fault...
Unsattisfied customer..

SONY ERICSSON W100 I (SPIRO) — FAULTY HANDSET

I SHALENDRA SINGH CHHABRA PURCHSED SONY ERICCSON MOBILE ON MARCH 8 2011. AFTER 15-20 DAYS OF WORKING I EXPERIENCED LOTS OF PROBLEM IN MY MOBILE SUCH AS
1) MOBILE HANGING PROBLEM
2) CALLER ID LOST PROBLEM
3) MESSAGE COULD NOT BE COMPOSED
4) AUTOMATIC SWITCHING OFF OF MOBILE
AFTER FACING SUCH PROBLEMS I WENT TO CUSTOMER CARE CENTRE OF SONY ERICSSON AT DADAR WEST, THEY TOLD ME THAT THERE IS SOME SOFTWARE PROBLEM SO THEY UPDATED IT.BUT AFTER USING THE MOBILE AFTER FEW DAYS ONLY SAME PROBLEM STARTED OCCOURING, SO I WENT TO THE CUSTOMER CARE AGAIN SO THEY THIS TIME CHANGED THE MOTHERBOARD OF THE MOBILE.THEY TOOK 15-20 DAYS FOR SAME. THEY HANDED OVER THE MOBILE TO ME ON 29/7/11. NOW I AM USING THE MOBILE BUT STILL FACING THE SAME PROBLEMS UNSOLVED. SO PLEASE LOOK INTO THIS MATTER
MY EMAIL ID IS [protected]@yahoo.co.in
[protected]@hotmail.com
PLEASE LOOK INTIO HIS MATTER,

THANKS & REGARDS,

SHALENDRA SINGH

Sony Ericsson — Faulty Phone - Spiro

We bought a Sony Ericsson Spiro for our mother, and ever since it was bought, it's been bugging and showing problems like anything. I tried posting this complaint earlier, and although it showed complaint submitted, that complaint has somehow vanished. Anyways, talking about the phone, the problems shown since it was bought are Out of Memory, barely any themes working, very few JAVA apps work on it, it's screen connector had to be replaced once, it hangs a lot, restarts at times, sometimes messages won't open, slow interface, equalizer resets itself every time a song being played gets over, battery discharges overnight without any use although no app is running and internet disabled and plenty more. Any complaint being posted in Sony Ericsson's official forum is replied with Reinstall/Upgrade your firmware. The phone is running the latest firmware and I did try reinstalling the firmware, which doesn't help. The latest problem faced is upon opening the slide, in a short time, the screen goes blank and then turns off. The only option then left is to restart the phone by taking out the battery. The phone has been rendered useless because of this problem. I tried reinstalling the firmware but it did no benefit. I request Sony Ericsson to please get this faulty phone replaced by a newer phone of same worth or nearly the same at the time of buying (INR 5,400).

Sony Ericsson T715 — Browsing Pop up blocker trouble

I am not able to browse after entering in to website eg.If IRCTC.co.in entered
while doing ticket booking i can view the Plan to travel page but not able to key the train name or to go further its not opening the pop upmenus availble in the contain page and its opening maximum one window in on line.You tube is available but not functioning
Please advise to solve the troubles.
Its Urgent

Sony Ericsson — Pending

Dear Sir,
Myself, Piyush Sharma has purchased one C905 cellphone in the moth of March 2010

Details are underlying-
Model No. - C905 (Black)
Date of Purchase - March 15th, 2010

After some month, i faced one technical problem that it was not getting charged with the charger, while it was getting charged with the data cable.

Now the issue is-

I went to your authorised service centre and deposited my handset (as suggested by technician at service centre) on May 31st, 2010 (Work order No.SE310TGM10614)
It took 10 days to repair and was given back to me on June 9th, 2010 at 6:50pm. (Technician said the problem has been resolved and entire motherboard has been changed)
Now when i switched it on, it was having a new problem and that was some pixel problem(resolution), service centre person call it Flickers and ask me to use the same for the day and if the problem remains as it is, then come to the service centre again.
Next day, i went to the service centre again as the problem was not resolved, and deposited the handset again on June 10th, 2010 at 3:30pm (Work order No.SE310TGM10651)
In between i lodged one complaint to escalate the pendency, Complaint No. is 87633670
After 48 hrs, i called your customer care to know the status, they say the job has been closed. How it is possible, i have not received the handset back and the job has been closed.
I walked to the service center again and called the customer care guy from there itself, Now the service center person was saying that they have generated a new work order in my absence without my signature on the same and so the previous one has been closed.
Is this the way, you people provide service to your customers (Suspicious activity)
I am in regular follow up with your service center, on July 6th, 2010, i called them up for the status, they told me that it has been replaced and i'll be provided a new handset. I went to the service center and they were giving me one white/silver colour model. (Why not Black??) If it was not there, they must have taken my acceptance for the same before ordering.
Again it was having a lamination there on its keypad... A new C905 handset doesn't have lamination on its keypad (Confirmed by Sony Ericsson's dealers) (Suspicious activity)
Now, while writing this boring and lengthy mail, it has been more that 40 days since i have deposited my handset to your authorised service centre and I have been fed up with your services and want my Black C905 back to me in OK condition.

Attaching all the necessary docs for your info.

Kindly look into the issue on priority basis.

Looking forward for a prompt redressal.


--
Thanks & Regards

PIYUSH SHARMA
[protected]

Sony Ericsson / T715 Phone — Delay in Warranty repairs

I purchased Sony Ericsson Mobile Hand set model T715 on 12.03.10 from Hotspot shop in Mayur Vihar Phase I local shopping complex for Rs 9450/- Bill No 113/47/2333. There is a warranty card valid for 1 year.
The mobile developed a problem of display in last week of June. It was deposited with Vishnavi Services Mayur Vihar, certified service center of sony ericssson. I lodged the complaint. The relevant details are Complaint No 87798029, work order no SE310VSS00562. I have not received the phone back till now even after regular follow up at the given phone contacts [protected],[protected], and at vaishnavi where we deposited the mobile. The reply on phone which we get is that the motherboard is defective and spare part is not available. I am being asked to cooperate with them. I have requested that either I be given money back or be given the new hand set or the mobile be repaired and given back. But the answer is that this is not company policy. I am asked to not worry as I will be given info as soon as the phone is ready. There is no commitment of date as an outer or inner limit.
It is more than 5 weeks and no promise or delivery of mobile.
I am very much harassed now and look for refund as the company has proved that the product is not good and service is not available. They are not even keeping adequate spares when the product is being sold in the market.
The easiest option could have been replacement of new phone

its the same problem with my phone... its been more than a month now.. i ve given it to authorised dealer too, its literally harassment. & the service center people are so rude they just hang up after sayin call back after a week.
its Kaizer Telecom - Sony Ericsson
Address: BSEL Tech park, A-Wing,
1st Floor, Office #108,
Opp. Vashi Rly ST. Phone: 67124547, 67124546, [protected]

my work order no. is 113382, it would be if great help if some one reverts..

Sony Ericsson T715 — There very much Delay in repairing T715 Cell

hi,

I have purchased T715 Sony Ericsson on 12/12/2009. Its in warrenty, now the problem is system connector loose and white Display . I have given this cell to Service CEnter at Eternity Mall, thane on 21/Jlu/2010 , work order is SE10CS115504 it has been more than one month now And I have not got my cell it now .
As per the sony ericsson person the cell was sent back on 11th Aug to chennai . The company is so irresponsible that they have inefficient worker who can't even get the cell repaired in one time , Is there No testing done before they send the cell to customer.How much time do you require to repair the cell .
This Is my first and LAST Sony Ericsson cell and i would NEVER purchase any of your product again . Kindly get my cell repaired ASAP.
Awaiting for your quick response.

never buy sony ericsson... its been more than 4 months now. i lost hopes... NEVER EVER BUY SONY ERICSSON PHONES...

Sony Ericsson — PENDING HANDSET

i am sanjay choudhary and i have submit my sony ericsson mobile<u100i>yari in sony ericsson service centre anjul impex ghaziabad on the date 01.09.2010. today 25.09.2010 i call the service centre and ask sir what the status of my phone then the service executive told me sir your phone is pending for the part then i ask the service executive sir how much time to complete my phone queryies then he told to me i don,t no.so plz tell me what can i do in this stage?

Sony Ericsson model T715 — bad service

Dear sir,

I have purchased a sony ericsson mobile model number sonyT715 bearing IMEI number[protected] on[protected] from HASH10 showroom at Erode In Tamilnadu. During the usage i find the problem . During attending a income call the display goesoff and again appear after switchingoff and restart again . I have explained the problem to persons at the service centre at Erode and they fail to respond and even make an attempt what i am saying. I am very much shocked disappointed with the behaviour of your service personnel ans the quality of your product service facility after the sale. So kept the handset idle and purchsed aSumsung mobile for the usuage. While visiting tour customer care service complaints website, I found more unhappy customers regarding your aftersale service by your authorised service centres. It is not good for a company like SonyEricsson which will spoil the reputation in duecourse.

So i request you to look in to this problem and instruct your personnel at the service centre at Erode to give respect to the customers and rectify the grivences. I expect your replyto me in this regard as soon as possible.


suresh.S

Sony Ericsson T715 — Under warrant repair pending from more than a month

I have given a handset T715 for repair which is under warranty on 30/10/2010 for display and charger related issues. I got a call after 15 days from Sony nehru palace service from meenakshi that handset is repaired and can be picked up. After reaching there handset was in same condition and no repair has been done. When contacted Sony a ticket has been opened and nothing has been done from their end also . After spending hours on hold kept by ms Heena Ahuja all i hear is your handset is pending for repair. Called the support number 5 times and every time her senors are unavailable. Ticket ID 88828715.

God know where should i go to get my under warranty handset repaired.

STAY AWAY FROM SONY PHONES.

Dear Sir,

Myself, Abir Banerjee from Kolkata, has get a problem in Sliding Keypad & camera in my W 760i (IMEI:[protected] on 10-Nov -2010,
So, I went to your authorized service centre (BABLI MEDIA CENTRE- 242/A, Vivekananda road Kolkata – 700 006, , Contact no:- [protected]/[protected]) and deposited my handset (as suggested by technician at service centre) on Nov 10-2010. It took 1 Month to repair and was given back to me on 15-Dec-2010 at 6:50pm. (Technician said the problem has been resolved and Spear Parts has changed & there has no problem). And there have just a 15 days warranty. As my handset’s warranty was over so I’ve charged with Rupees 2200.00. I’ve paid this amount on 15-Dec-2010.
After that day I faced a new problem in my Display & Camera problem also continuing. So Next day, I went to the service centre again as the problem was not resolved, and deposited the handset again on 16-Dec- 2010 at 3:30pm (JOB ORDER No.:- 550).
In 7th-Jan-2011 I went to the service center again to return back my mobile but they said that my mobile has sent t6o Delhi for changing PCV, and give me a time for 10 days more as a requesting mode.
I want to know that IS THIS THE WAY OF YOUR SERVICE. Are you provide just a 15 days warranty?
As I loved to use Sony Ericsson’s mobile still now I’m waiting for your response, but there has no response……..
Now, while writing this boring and lengthy mail, it has been more that 40 days since i have deposited my handset to your authorized service centre and I have been fed up with your services and want my Sony Ericsson W 760i back in full OK condition. Please reply me as soon as possible……
--
Thanks & Regards
Abir Banerjee.
[protected].
abir.[protected]@gmail.com

Sony Ericsson T715 — Manufacturing Defect

I buyed a Phone in June 2010 and within one month there was some problem in the display of the phone. I gave the phone to the service center and i got the phone back after 1 and a half month after a lots of follow up.

And form 2-3 months after i received the phoe from Service center there was again the same problem with the phone and i had to give the phone the phone to the service center.
This time the people from service center are themselves telling that this problems are common in slider pices.if this is the case why is phone manufactured and sold to us.

And this people are not even giving a time that this time when i would get my phone back.Also i have complanint twicw or thrice to the Customer Care where hardly anyone picks up the calls, but no proper revert from their end too..I want my phone to be replaced asap.

i have submit my sony ericsson mobile in sony ericsson service centre hazratganj lucknow on the date march i call the service centre and ask the status of my phone the service executive response your
request has been forwarded to the concernd department and call us after 48hrs, after two month customer executives has changed the sentence and start saying the part is not available.

I am fed up with the sony services.

Sony Ericsson T715 — bad service

i have a problem with my Sony ericsson T715charging connector... i had been to sony ericsson service centre many times..Also today i went.they took 1.5 hrs to receive my handset.they told me to come by 4 O' clock. i went a little early at 3.20. one lady was there, she told , you have to wait because lunch time is going on.but its is written there the lunch time is 2 to 2.45.At 4 they returned my phone and told it is done.but they didnt repair my phone.they only updated my software, when i asked about this they told you have to wait 15 days for the connector and also we are not providing connectors.

sony ericsson/ mobile phone T715 — Not repairing my set which is under warranty

i have sony ercisson phone model is T-715 which is purched from SPICE COMMUNICATION outlet 1:
shop no.112-113,main market, sec.14 gurgaon dated 22/01/2011 now i facing some problem related to charging jack.I was see it on service center but they said to me that you damaged the jack and it will repair only out of warrenty

About service

Hi Sir/Mam If i call to service center then it will too hard to contact them because the number which service person provide me always in not reachable. i do not know about the status of my mobile.

Damaged TV delivered

I have received a damaged TV, I have applied for replacement about 2 weeks back and until now no response. Please help me replace the TV.

not replaced

Hi, one moning my phone was not charging while connected to charger, I have choose sony service centre and after their phone damage test they said that they will replace the mobile and after 2 weeks they given me the, same

submitted laptop in service centre

i had submitted my sony vaio within warrenty in sony service centre in mooradabad up with job sheet no.J41958842 on 30-8-14 but still my laptop not recieved and no response getting from them