Sony India Complaints & Reviews

sir,
i have soy vaio laptop ESERIS VPCEG2AEN CORE -I5 , NOW PROB IS " when i laptop on WINDOW HELP AND SUPPORT " open which block to open any other site . now i m not working in laptop .so Pl sir HOW I CLOSE THESE WINDOW PERMANENTLY .
RESOLVE MY PROB . also i want help center contact no.my email id-: [protected]@yahoo.co.in, mob n [protected]

Hi! I have a Sony TV (Sony Wega). There has recently been some issue with its operation. i tried connecting with the sony service centre and sony authorized centres for its repair. it has been about 4 days now that i've been following it up with the concerned officials on phone and on every call we are given the assurance that somebody from sony will visit within a couple of hours to help us rectify the problem. however, it is really very disappointing that no-one from Sony has turned up till date. therefore, i request you kindly respond to this issue at the soonest. it will be a big help. My complaint no. is 10989201

A soon response on the above is awaited and will be appreciated.

Thank you!

Regards
Bharat

Hi,

I surendra own a Xperia S and it is got hanging and auto restarting. I have given it for service and they have upgraded it and gave me still the problem is not rectified and i have given it again in the service center they have veriifed and sent it for replacement. One day i got a call from service center that they asked me should we send it for replacement and it will take 10days to come back, i said ok and they asked me do you need to change the color of handset i said to get me black colour they said ok. After some days they called me to collect handset so i went to service center they gave me a hanset which is in white color and it contains full dust and blackish on the back side of handset i think that is not a new handset and it may be refurbhished. So, i said them i will not agree with this handset and get me a new handset which is balck in color and the staff is trying to bluff me that is new handset.
So, please verify and get me new handset in black color and it is already nearly 20days so pls verify and let me know the reply and call me on [protected]. The details of service center is sony ericssion, ameerpet, hyderabad. and the jobsheet number is 9006


Regards,
surendra.

Sir,
I purchased Xperia Sola MT27i (IMEI – [protected]) on 30/05/2012 from Spice Retail Ltd, Haryana with invoice no[protected]. After one and half month the power key button was not functioning but due to my busy schedule I was not able to visit sony service centre. Unfortunately after 2-3 weeks, in rainy season (Mumbai area) my phone got wet but immediately I removed back cover and dried it to my satisfaction. For some time screen was blank but after 3-4 hrs it came back. Still that power key button was not functioning. When I visited Sony service centre (details are given below) to repair my phone, they did some random checking and told me that this phone will not be considered in warranty since its water damaged piece. I tried to explain them that that button was already not working and due to my busy schedule I was not able to visit service centre and in between it got wet. Finally they accepted my request to at least have look in the device, so I surrendered my phone with them on 03/08/2012. After 10 days I got the info that my phone will not be repaired but they will replace it at cost of around Rs 16000 (which 80% of bill amount Rs 19209). It was totally shocking, my phone except the power key button is totally fine (camera button, touch, volume button all are fine) and I was using it with no other problems except this. I don’t want to replace my phone by paying so huge amount. I just need to repair that particular part. But service centre people are forcing on replacement only they don’t even taking care to repair it. It’s totally unfair.

Sony manufactured this phone and I think its mistake from your side that if one button stops functioning customer need to pay for entire phones repair/replacement. In other products they replace/repair the malfunctioned part and even amount for such party is less where customers can easily pay. So it’s my request to you kindly take up this issue and resolve it asap.
I am waiting for your reply, I already posted my complaint on consumer forum helpline (no -397171) and they suggested to write this letter and wait for 10-12 days and again contact them so they will take further action.

Work order no – SE[protected]

Service Centre details-
S.G. Infotech
Shop No 1, Thakkar shopping mall,
S V Road, Opp Borivali Stn,
Boriwali (W).
PH –[protected]


Thanks & Regards,
Nilesh Pethkar
Mob – [protected], [protected]
Email – nilesh.[protected]@gmail.com

I have purchase a led 3d tv last 1 month ago, but after some days dead line are coming on screen, i called the customer care they took my tv service center and told me that it will take resolve your problem in 3 or 4 days but after 12 days no result came till date i am really disappointed please help me , kindly pay attention

I GOT AN UPDATE FROM SONY ERICSSON FOR MY ANDROID MOB...AFTER WHICH I LOST MY TOUCH SENSIBILITY...AFTER "ONE MONTH" ..THEY SEND THE REQUIRED PART....ND THEN EVEN ITS NOT WORKING AND SAID IT WILL TAKE MORE 10-15 DAYS FOR MOTHER BOARD...NOW AFTER THAT THEY SEND MOTHER BOARD ..AND NOW SAYING..ONE MORE CABLE PART OR SOMETHING IS REQUIRED...ND NOT YET CAME TO SERVICE CENTER....EVEN AFTER 1.5 MONTH I M NOT ABLE TO GET MY MOB..HELP ME PLEASE!!!

I bought a new SONY XPERIA U handset from BABUA PHONE CENTRE, SRI RAM TOWER, LUCKNOW on 25 May 2012 FOR RS. 16,500/-
TIN NO-[protected]
The handset started to have a problem with its camera within a month. It said-“ERROR-CAMERA NOT AVAILABLE”. I live in Dhanbad(Jharkhand). I was advised by the company to do a software repair myself, I did that. Due to that, I had to bear the loss of all data from my phone. The problem was still not solved.
So I went to the service centre in Dhanbad(MOBILE WORLD, DHANBAD) on 24 July(SINCE THE PHONE WAS UNDER WARRANTY FOR 12 MONTHS).They repaired the device and gave it back to me, but the problem came back after a day.Then I again went to the service centre on 26 July, this time they deposited my handset and promised me that I would receive a new handset after 10-15 days.
After 16 days, on 11 August, I received my handset. The local service representative said the handset I received was a new one, but all his claims were proven to be false when the handset again started to give the same problem within a day o[censored]sage.
When I enquired, I came to know from the sony call centre that only certain components of my device had been changed, and the device was not totally replaced, which clearly proved that the local service centre representative had lied to me that the device I received was a new one.
Also, during this time period of 16 days, I was not provided any spare handset by sony for my use, due to which I faced a lot of difficulty. When I again went to the service centre stating my problem and asked for a new handset, I was simply asked to deposit my handset again for 16 days, which I refused to as I could not live without my handset again for so many days.
Also, I would like to highlight here that the replaced set which I received is even worse than the previous one. Many additional problems have been added in it by the sony engineers, such as:
1. ERROR-CAMERA NOT AVAILABLE on opening the camera, this problem still remains unsolved.
2. GPS is Not Working anymore.
3. The TRANSPARENT LED STRIP has malfunctioned.
4. INABILITY TO PLAY ANY VIDEO.
5. FREQUENT HANGING AND APPS CRASHING ERRORS.
6. FREQUENTLY THE PHONE IS UNABLE TO RECEIVE ANY INCOMING CALL.
So, just due to the sheer careless nature of the sony engineers, I have already faced a lot of pain.
Also, the local service centre representative hid the facts from me and misguided me by repeatedly telling me that the replaced phone I received was a fresh new piece, which it actually wasn’t, as I later came to know from SONY company.
Kindly help me in this situation.
Please ask SONY MOBILE to either
1. refund my entire amount and take back my handset as soon as possible.
OR in the worst case scenario
2. give me a new handset as soon as possible hand to hand without me having to deposit the set and waiting for 16 days again.

I had purchased Sony Xperia Sola on 5th jul, and it got a problem on 25th jul, so submitted to Sony service center in pune, they assured me that you will be getting your handset back within 15 working days, and gave me some to followup for the handset, i am continuously on that support center for my handset status, handset status has not changed from 25th jul which is "your handset is currently under repair", support executive don't have any updated status, had spoken to on of the senior executive on 5th aug. and he assured me that i will be getting my handset on 9th aug., i didn't received a handset or a call from sony support center for any changes or delay in handset repairing. on 11th aug. again i had spoken to there 'senior executive and she assured me that you will be getting your handset in between 16th to 18th aug..

On 16th aug. when i called sony support center, they still dont have a clear idea when they will be giving my phone back.

Please help me in this case.

I'm too much unsatisfied with vaio..what a dump laptop.
you can't install win7's other version otherwise some software will not be worked...like Bluetooth, battery compatibility...etc.
i hate sony's laptops.
i hate sony's products.
no more fun no more enjoy with sony.
it's a very low level laptop but it's have very high cost....sony's product always dumped.
if you can do anything for my problems then can make a call on [protected]

I purchased a Xperia P mobile phone from Sony on 10the July, 2012 and since theen i was experiencing problems withe thee device following which i submitted it to an autheorized service center on 30the July. I was told theat thee phone shall be swapped and returned withein a week but have not received till date. On calling thee company repeatedly i was always given an excuse and an extension of 2 days was asked but it did not help. The company executive Mr. Tilak himself admitted on thee fact of selling a defective device. The company regional head of Mangalore region Ms.Vidya theen said theat theey would replace it withe a new device but till now theere has been no action from thee company. I kindly request you to look into thee matter and help thee customers.

Regards,
Siddharthe Bansal

Careful- before buying Sony Vaio laptops. Once if you are asked to visit their service center, then remember that will be your beganing. You have to then visit them every third day.

I bought a laptop recently- 07-april-2012 from Great India Place, Noida, soon a spot was seen on the screen. Called customer care for the same, they suggested to take it to JAYPEE ELECTRONICS , supposed to be their authorized service center. Took for the first time on 05-August-2012 and then on 10-August-2012, though fixed the spot from the screen, laptop's microphone and sound stopped working (which earlier was working fine),.So, took it back on 12-August-2012 to fix the problem on suggestion from customer care (who actually while giving tele-support thought that my laptop doesnt have required hardware ). 12-August-2012 they fixed microphone problem but now left with noisy sound behind the laptop's screen. Guess what the customer support says,, please take it back to Jaypee again.

Horrible team to your service if you but SONY VAIO,

Dear Sir,

From past several months i have send the complaint for replacement of my cell ( Sony Erisson Text Pro CK 15 i ) because i was facing problem in the device which was in warranty & from last one year i am talking with your executives & Sr executive but none of the people are responsing me their names are1) Ankush 2) Bharat 2) Dhiraj 3) Rashmi 4) Rahul also i have spoken withb ASM of Karnatak even he is not taking the innecative to solving the issue of the hand set. Each one are replying that you will receive your new hand set in 2-3 days from several month's. As on they are contuning with the same reasons day on day. As this is my last request to you kindly look into the matter & solve the problem elase i have to take legal action for the same by going to consumer court.
Hope so you do the needfull at the earliest & return me the me hand set soon as possible...

Waiting for your possitive reply...


Fairozkhan Pathan
Belgaum
Karmataka
[protected]

dear sir

i am sending mail for the complint in replesment phone due to i am facing problum in last one year i am already spoke lot of persons in the name of 1) Ankosh 2) Barath 2) Diraj 3) Rashme 4) Rahul and i am spoke our karnataka ASM

every person telling you will be get new hand set 2 days or 3 days when i will be call you then he will be telling me you will be get 4 days after new set. every time telling same reson



thanks and regards .
kadir

hi,
this is subhani i purchase a new sony ericsson xperia neo v model no mt11i mobile 2 months back, i went to ur service center i gave the mobile last month[protected] still my mobile was not repaired i have the problem with my mt11i mobile touch screen lock does not open immediately .i wnt 2 rectify my complaint as early as possible urgently...

Hi,
I the undersigned bought a Sony HI FI Music System from Reliance Digital outlet in Annanagar 3rd Avenue yesterday evening. Before even closing the deal I had made it very clear if they would install the system on the same day but the salesman committed to check the system in the showroom itself and later a person would visit my house for demonstration i.e. today 12th Aug’12, based on this I made the payment. Immediately after making payment, the salesman said the checking can happen once in for all tomorrow at my residence instead of doing twice and in case there is any problem they would replace with a new one.
Before buying I had categorically told them that, the technician should visit before 11.00am as I need to go out with my family for which they had agreed and had informed the technician immediately about the same.
In the morning I neither got a call from your technician nor he had visited. I had called your showroom and enquired about this and the reply I got is the same has been put on priority and the technician would come any moment. At 12.45pm someone from your service office calls me and tell me that they got the mail only now from the sales and the technician would come in approximately 1 hour’s time. At about 1.15PM I get a call from your technician Dinesh stating he is in Tiruvallur and he would be visiting only the next day. Again I call your Showroom and speak to Mr.Sridharan – Showroom Incharge and he commits to send another technician by 3.00pm. Even after 6pm I didn’t get any call on this nor someone called me to tell the person wouldn’t turn up today.
When I again called Sridharan, he gives me the contact number of Mr.Mani and he after listening to my experience tell me that I should have called earlier so that he could have resolved this for me and then it takes me on concall with Dinesh – Technician again to tell me that, he will visit tomorrow.

Now, you tell me did I made a mistake by buying at Reliance digital outlet? While Sony world(there was no stock of Sony HI FI Music system), Croma etc were very nearby for me to make a choice and your sales and service staffs kept on misguiding me spoiling my entire Sunday which is the only day I get off and normally spend time with my family, I wasted waiting for your technician to come and again and again got a false assurance stating he would reach any moment. In case your guys had problem such as the above they shouldn’t have committed to send the technician the next day and despite of knowing well that the technician is on leave they shouldn’t have given false promise spoiling the entire day. Any person buying a home entertainment is to immediately install and enjoy the experience with his family and that too I made sure that the same is installed by next day so that I could spend some time hearing to good music, as we are work 9am to 9pm and Sunday is the only day we get. Let me tell I had purchased many such house hold items elsewhere, I never faced such pathetic service. Sony India should have a check on the aftersales service of your dealer/distributors, if they are adequate and whether they can cater to the customers properly or not, else your brand name would also get spoilt.


Thanks & Warm Regards,

Gokulram R J
Head – Motor Claims

Hand Phone - +91 [protected]
Landline[protected] Dir[protected]
Fax[protected]

mobile phone is not recognizing the card in the system, they DID the complete r&D (whatever they can do from their end) and failed to solve the problem and they asked me to visit any sony service center for solution.

Problem no. 2 : the system is showing only 3.97 gb of internal storage, where as sony is promising 8gb

now the most important problem, problem no 3: since 5th of may 2012, the 9th day of purchase of my phone, the phone lost its complete display. Now I can’t attend any calls, can’t see who is calling, can’t see any massages (the basic usage of the phone) and utilization on any other facility of a smart phone is out of question.

From
Akshat Pathak
Sarovara towers , near global village
mylasandra , Mysore road
Bangalore,Karnataka

phone :- +91-[protected]
email id :- [protected]@gmail.com

To
Sony Ericsson,

Subject :-Tracking of my Lost mobile IMEI no. : [protected]

I have lost my Sony Ericsson live Walkman cellphone .
EMI no. is [protected].
So is there any way to trace the location .Please help me to find the cell phone .
i have purchased this phone 10 days back . So please help me .

Thanking You,
Akshat Pathak

i purchase a sony ericsson ck15i in September 2011 from the first day i have problem in mobile its touch sensar is not work properly i give it # times in service center but the problem could not b solve. also my mobile is switch off any time i can not on vibration if i on it than my mobile can not b work properly and many times it switch off.

I HAD PURCHASED ONE SONY LCD 2 MONTHS BACK FROM A RENOWNED SHOWROOM AT ULTADANGA.BUT AFTER PURCHASING WE ARE GETTING DISTURBED EVERY TIME & HAD LODGED THE COMPLAIN VIDE COMPLAIN NO 10794032 dated 28/7/12, & old complain no. is. 10505801 dated 28th june'12 & 10544707 dated 2nd july.EVERY TIME ENGINEER VISITED AFTER 7 DAYS FROM DATE OF REGISTERED COMPLAIN & ASKED US THAT THE LCD IS OK.BUT FROM LAST 15 DAYS MY LCD IS NOT GETTING SWITCHED ON & ENGINEER CAME & ASKED TO REPLACE THE PCB ETC. BUT WE ARE NOT AGREE TO REPAIR MY NEW LCD.THAT MEANS WE HAD PURCHASED A DEFECTIVE LCD & WHY SHOULD I REPAIR WHICH IS FAILURED FROM DAY ONE.PLEASE HELP TO REPLACE MY LCD.
THANK'S
KUMKUM GHOSH

Do not see brand names and advertisements. I made a mistake by trusting it. SONY LAPTOP ..... I think SONY company not deserves to sell the laptops. Instead of cheating customers they could stop the laptop business.

I purchased a laptop on 25th of July even it not completed 1 week time, the problem started. One line is showing on display. I never expected that thing from such a international company.

OK. I agree. Some times might be manufacturing defect.

But....

At-least they should serve better.

When I visited their A.S. Rao Nagar branch on 5th of August and complained regarding this issue. They simply said the problem will be solved on 7th of August.

OK. Again accepted ....

Today 9th of august they are not able to give service due to shortage of parts. If they are not able to give service what is the use of the service centres. Because of their fault we are wasting time visiting their service centers.

What a silly answer from a multinational company. If they don't have spare parts why they are selling the products by fooling the customers.

Finally ...

I gave a call to customer service centre of SONY. They are very horrible... Simply they are listening and not even responding for the damage. And saying they are not having authority to solve this problem.

WHERE Shall I Go ???????????????????????

Simply I am going to use social media for their irresponsibility. After that I will purchase a case against them and I will face them in legal way.


My suggestion :

Absolutely Very Very bad product and BAD SERVICE from SONY COMPANY.

Please do not purchase and do not become a victim of SONY.



Arun Kumar Teegala
[protected]