Sony India Complaints & Reviews

Sony mobile purchased in April 2012
Problem of front camera in July 2012
Submitted to Sony authorised service centre (10 kms away from residence) in September 2012
Even after constant follow up could get my phone back till mid October 2012 and could not use the phone for my vacation in end of October 2012
Now I am back from vacation and still the status of the work order is - under repairs
Work order no. SE[protected]
Service centre name - S G Infotech


I had purchased sony neo v in april 2012. After couple of months, all of a sudden, front camera became unoperative capturing blur images. I tried upgrading the phone system to Android 4.0. However the problem of front camera persisted. I gave phone for repairing to sony service centre in Borivali, way at a distance from my home as this is the only centre which takes request for problem relating to parts replacement. This service centre's name is S G Infotech and phone was deposited on 8th Sept 2012. The centre promised that phone will be repaired and given back within two weeks at max confirming that they will call me back to collect the phone. After 2 weeks, I tried calling at the service centre number available with sony helpline. However his number seemed useless as even at n number of attempts the number always came as busy. I logged a complaint with the Sony helpline about the delay in repair. They registered a request for quick resolution within 3 working days. This was on 25th of October. Since then I registered more than five complaints with the Sony helpline. Each time there is a fresh reason for delay, once stating that part has been couriered from Chennai office, another time that there is mother board problem and each time there is a promise that complaint will be resolved within 3 days. Finally I had to travel way too far to service center during my office working hours. The person there jitesh told that will get my phone next day and i should visit after 4 in the evening. On insisting, he shared alternate contact numbers. When i called up next day for confirmation to collect the phone, the person at the phone, after checking, told that there is a screen problem in the phone and they will call me once the problem is resolved. I had a planned holiday in October end and wanted to take the phone to be able to click photos. I followed up several times but was given false promise each time. Finally I had to start my holiday trip without my phone. Now i am back after my holiday in November and still I have not heard anything about my phone from service center. This shows the pathetic state of after sales service and the pain a consumer had to go thru for buying a Sony phone and dealing with a more pathetic service centre. I will grateful if somebody can just take note and help me get some worth of money spent on a Sony Brand.

Hi

I didn’t got any SONY Lucky draw coupon from Jumbo electronics while purchasing SONY Camera_HX10V.
But my friend bought HX200V from other store on same day and he had received the SONY 2-Lucky draw coupons.

Kindly help to provide the Coupons ASAP.
Expect a favorable reply.


Regards,

Rajesh Pant
+91 [protected]

I have just purchased Sony mobile (Sony Xperia tipo dual), I was happy to use it till today, but suddenly found that my mobile is not working properly, I am not able to hear anything to the person speaking at other side and he is not able to listen what I speak. Same is being experienced by one of my friend who has suggested this SONY phone to me. Faulty product like this was not expected from renowned company like SONY. If I will put this product in your service station they will take more than 2 days to repair, I have to by new mobile for that 2days? I am managing by loudspeaker now.

Faults in your product by in Oct’2012.
1) Person speaking from other side not able to hear what I speak.
2) Not able to hear anything person speaking from other side.
3) When using hand free eco effect is coming, we hear our own sound again.

Hi,

I bought a Sony LED TV 32EX330 from Reliance Digital, Aundh, Pune on 28th Oct 2012. It was delivered with a wrong bracket and due to this, the TV can not be mounted to the wall.
I am not able to watch the TV even 4 days after buying.

iyi günler 7.2012 tarihinde sonyericsson experiax8 telefonu aldım fakat 15gün içerisinde şarjı tutmamaya başladı telefonum iki defa servise gönderildi.servisten bana gelen cevap kullanım kaynaklı hasarlı şarj konnektöründen kaynaklanmaktadır diye hiç bir işlem yapılmadan geri gönderildi.ama ben bundan şikayetçiyim.çünkü ben tefonla birlikte verilen şarj aletiyle şarj ediyorum. sizlerde iyi biliyorsunuz ki diğer şarj aletleri olmuyor.ayrıca servise gönderdiğim telofonumun üzerindeki ekranı koruyan jiletinini servistekiler tarafından çıkarılmıştır.bundan dolayıda şikayetçiyim.benim sizleri tercih etmemin sebebi güvenilir bir marka olmanızdı ama gerçekten yanılmışım. benim bu sorunuma acilen bir çözüm bulmanızı ve bilgilendirmenizi ve bana bir an önce ulaşmanızı rica ediyorum saygılarımla

Hi,

Recently I purchased Sony XPERIA P of 25000/- in June-2012. After use of 3 to 4 months, i was facing issue with display. So i raised this issue in Sony.
They told me that submit your phone to Sony Service Center.

So, I submitted my phone on 13th Oct-2012. And I re-collected my phone 27th Oct-2012. My display was repaired.
But, when i went to collect my phone, I found my phone in physical damaged condition.

When I raised this issue in Sony Service Center, they are telling me that we will give you resolution in 48 hours. But, now they are not answering my phones. And also not answering my questions on mails.


I submitted my phone in following center.

S.G. Infotech
17, 2nd Floor, Showroom No. 2A, Thakkar Shopping Mall,
Opp Borivali Railway Station,
S.V. Road,
Borivali(west),
Maharashtra - Mumbai - 400092

Contact No:[protected]
Email: se.[protected]@gmail.com



My Contact Details:

Name: Jonas Barochia
Contact No: [protected]
E-Mail Id: [protected]@gmail.com



Kindly help me on this.

Thanks in advance.

Dear CC Forum:

I had purchased a brand new Sony Xperia Mini 15i on 23rd August 2012. In a weeks time there was some random issue with the phone which I ignored, by September 7th, the screen had gone blank and I could not use the phone

I created a case and submitted the phone to the Santacruz, SV Road, Sony Service Center and they got it fixed in a weeks time.

After another couple of weeks the phone started vibrating violently everytime it was unlocked. This is a common issue with the phone and can be checked on the internet as well. Again,I had to give it to the service center the phone was submitted on 18th October 2012

Now I do not have a phone for the last couple of weeks and I am being told it may still take a longer time to fix the phone


I am very unhappy with the service provided by the service center and specifically with Sony Mobile brand. Since they know many customers have complained the same issue with the specific model, they did not recall their product

Isnt there a law which should enforce them to recall the entire batch or refund the customer

Thanks
Sameer Shah
+91.[protected]

Hi,
This is Sanjib Basak and this is very unfortunate to inform you that i am very much disappointed with (SONY INDIA PVT. LTD CUSTOMER CARE CENTER) service provider.I have purchased one Sony Bravia LCD tv on 11th of Feb 2008 now there is some small technical problem there fore we send it to the sony service center and they told that it will cost Rs.11000/- to repair.But as per as my knowledge it will not cost more than Rs.2000/-. But they people are charging too much.Now it is already 15 days over that we have send it to the service center and now they are not taking care of this matter.So i have only one option left to get any help from CONSUMERS FORUM center that is why i am sending this mail to you please take care of this matter.

THE DETAILS OF THE TV IS HERE BELOW--

MODEL NO :- KLV-32V-300A

SERIAL NO :- 6217423

JOB RESERVATOX NO. :- 143JBU-152

DATE OF RECEIVED :- 15/10/12

DATE OF PURCHES :- 11th Feb. 2008

--
[protected]-
Thanks and regards,
SANJIB BASAK
[protected]
email id:- [protected]@gmail.com

Please note, my phone Xperia sola (W[protected] has been wit sony service for past month and I have been advised to wait another 15 days, this is unbearable. I request this be resolved immediately or swap for a new phone immediately. This is my last resort before making this an officially a legal matter and take this up with the consumer court. The service is beyond pathetic and such service is unacceptable after paying for something we as customers expect QUALITY!!! I except someone to respond to this or like i mentioned i will take this matter up legally and claim for damages.

Regards,
Ricardo
ricardo.[protected]@gmail.com

Hello team,

I brought new sony xperia 'S' on 15th Oct 2012 and found product issue, than I have submitted my cell phone on 13 Oct 2012. Whenever I make/recieve any call and after cut the call the signal gets drop for 10-20 sec and usually recieve a misscall alert.
To cross verfy I have checked the Airtel sim in Apple I phone and Samsung mobile as well, but could not found such issue.

When I went to Sony service center ([censored]IJ TELECOM) in Gurgaon, they said that this is normal problem and we can found any any hand set of Sony mobiles.

Even When I have requested to customer care to create ticket number to submit my cell, they said these centers are just collection center not to repair. And even I could not see the expertise over there, than I have requested N number of time to send my cell to head office but they did not send.

Now Whenever I visit or call sony service center, they ask me to wait 4-5 days. Please do the needful.

Regards,
Jaten Sangal
+[protected]

I Purchased a sony Vio Notebook SVE14112 white in colour only 15 days ago and i found the problem in audio out port of my laptop and also its speakers are not sounding properly.i registered a complaint in sony customer care to resolve the issue. 1stly they were not intended to give me onsite service while it is coverd onsite 1 year warranty and finally i forced that guy to resolve the complaint onsite, he was talking so rudely and commited finallly to resolve it widin 2 days and now 5 days has been over but noone came to resolve the complaint. really its very disappointed for a customer. i think service of dell and Hp is far better dan this @[protected]

I recently bought an Sony Sola mobile phone from Chroma electronic store on sept 19. Just a week after the purchase the touch screen lost responsiveness due to manufacturing defect( as told by Sony service Engineer). Then I gave the phone for further service center at Sony authorized Accel solutions Chennai 12 oct, on the assurance that it will be returned in less than a week. Until today I haven't got any response from them, they havent responded to my frequent calls as well. I feel cheated by Chroma store for selling me a defective product and Sony for their poor, pathetic service.
I am expecting an Product replacement for my defective mobile and
stress that I have been through.

I purchased a Sony Vaio - Model VPCCA - a year ago. Within months of purchase itself, my battery started draining when the Vaio was in complete shut down mode. So if, I would shut it down at say 70% battery power, it would be only say 40 to 50% when I would start it the next day. I took the Vaio to the Sony Service Centre in Mumbai four times during the warranty period. On the third visit, they even replaced the battery fre of cost. But it was pointless. This second battery also drains - not as much as the earlier battery yet - because it is only 2 or 3 months old as of today. I have paid a higher price than for Vaio that I would have paid for the same configuration in another brand. I feel it was a terrible investment. Apart from the money value, is the time and hassle of taking it to the Service Centre 4 times. This was my first Vaio. And most definitely my last. I do not recommend this brand to anyone looking to buy a laptop. It's more expensive and as from my experience does not perform normally even when brand new.

hi
I bought my Xperia S device in month of August 2012 and due it its own technical problem I started facing loudspeaker problem in a month. I submitted my device to the Mobile Science Service Center of Sony Mobile Communications, they repaired and submit me the mobile on same day. since few days the problem has been rising again. Now i am feeling not comfortable. I shocked IS IT SONY PRODUCT? I dont want this faulty piece.

I would request you to look into this matter for the consumer and give the consumer a power to tell such people we have authority to do something and not just lag around.

I will be waiting for your reply.

Thank You
Khyati Shah

MORE THAN 24 HRS TO ATTEND A CALL. POST THE CALL ATTEND SINCE IT IS SUNDAY SHOP IS CLOSED AND SPARE PARTS NOT AVAILABLE.

SONY BRAVIA LED TV'S PATHETIC SERVICE AFTER SALES.

just a poor dealing of service center of sony my handset is being there for past 18 days no reponse is there nothin and my mobile is in warranty period just 3-4 months earlier i by sony experia phone it was good but suddenly one day automaticlly it swithced off its truth nothing i had done it was in my pocket .. but no action has been taken place if this site really works in india plz show me or as usual no value of money or others money............. it is NOT A small amount RS 18,000 poor service ....

I bought a Sony Xperia S mobile phone at Dubai 3 weeks ago and the volume button stopped working. The phone goes into 'Safe Mode' automatically and Apps stop working. Poor manufacturing quality and unstable software. To top it all, the Indian service centers of Sony are refusing to repair the phone - saying the phone needs to be repaired only at the country of purchase. This is even after I agreed to bear the cost of repairs understanding the international warranty may not apply here. The customer support guy suggested that I either go to Dubai again to get the phone repaired or throw it away!!!!!!. I have bought Apple, Blackberry, Nokia products abroad and got them serviced here in India at their authorised service centers and wonder what stops Sony from doing the same !!!!!. I FEEL CHEATED BY SONY.

I am a customer of Sony mini hi fi component system MHC- GNZ9D. Since the day I've purchased this system it is a traumatic experience with only money flowing out in repairing but with no desired output. I am a resident of Noida, sector 50. Sony authorised service center, C-32, Near Narula Hotel, Sector 2, Noida are the supposed service centre who would come take the system for 4 days, me giving a follow up call and fighting for my system to be handed over to me and finally reaching me after 15 days, they taking huge amount of money as repairing, the system working for few months, after 3 months me giving a call to the service centre and the repair guy coming and fixing the problem and taking money, after again few months the system non functioning showing disk error, please wait on the LCD, the switches non functioning - calling up noida service centre, the guy coming and fixing but for only few months and the same process gets repeated. The amount of money which has gone in getting it serviced is a lot and the desired output is nowhere to be seen. The credibility of the service centre is now a big question as the service is extremely pathetic. Or it is the system which is beyond repair and only temporarily it is getting repaired. My system is lying dead.

IMEI number: [protected]
IMEI checksum: Check digit 0 is CORRECT
Type Allocation Code (TAC): 35887404
Serial number: 184550
Check digit: 0
Issuer: BABT (British Approvals Board ofTelecommunications)

DEVICE INFO
Brand: SONY ERICSSON
Model: J108I
Manufacturer: SONY ERICSSON MOBILE COMMUNICATIONSAB
Device type: PHONE
Additional info: CEDAR

DEVICE SPECS
Display type: TFT, 256K COLORS
Display size: 240 X 320 PIXELS, 2.2 INCHES
Internal memory: 280 MB
Memory card slot: MICROSD, UP TO 16GB
GPRS: CLASS 10 (4+1/3+2 SLOTS), 32 – 48 KBPS
EDGE: CLASS 10, 236.8 KBPS
3G: HSDPA, 7.2 MBPS; HSUPA, 2 MBPS
WLAN: NO
Bluetooth: YES, V2.1 WITH A2DP
Camera: 2 MP, 1600X1200 PIXELS
Browser: WAP 2.0/HTML
GPS: NO

DEVICE IMAGES

SONY ERICSSON CEDAR
SONY ERICSSON J108I



lost mobile plz help me search it contact: [protected]

To,

MD & Chief Executive,
Sony India

Hi,

I had bought a SONY 46 inches LED TV in UK 15 months back. For last 12 months I have been living in India. While buying the tele I had signed up for a extended warranty for 5 years which is valid till 2016. Now the tele is not working going to standby with 6 blinking lights. I have lodged a complaint with SONY India complaint number 11657400.
Contacted local SONY center person who said problem is with the panel and replacement would cost me 30,000 INR.

Can any one help ?

Many thanks,
Shashidhar Pai
[protected]
pai.[protected]@gmail.com