Sony India Complaints & Reviews

Hi,
This is Sanjib Basak and this is very unfortunate to inform you that i am very much disappointed with (SONY INDIA PVT. LTD CUSTOMER CARE CENTER) service provider.I have purchased one Sony Bravia LCD tv on 11th of Feb 2008 now there is some small technical problem there fore we send it to the sony service center and they told that it will cost Rs.11000/- to repair.But as per as my knowledge it will not cost more than Rs.2000/-. But they people are charging too much.Now it is already 15 days over that we have send it to the service center and now they are not taking care of this matter.So i have only one option left to get any help from CONSUMERS FORUM center that is why i am sending this mail to you please take care of this matter.

THE DETAILS OF THE TV IS HERE BELOW--

MODEL NO :- KLV-32V-300A

SERIAL NO :- 6217423

JOB RESERVATOX NO. :- 143JBU-152

DATE OF RECEIVED :- 15/10/12

DATE OF PURCHES :- 11th Feb. 2008

--
[protected]-
Thanks and regards,
SANJIB BASAK
[protected]
email id:- [protected]@gmail.com

Please note, my phone Xperia sola (W[protected] has been wit sony service for past month and I have been advised to wait another 15 days, this is unbearable. I request this be resolved immediately or swap for a new phone immediately. This is my last resort before making this an officially a legal matter and take this up with the consumer court. The service is beyond pathetic and such service is unacceptable after paying for something we as customers expect QUALITY!!! I except someone to respond to this or like i mentioned i will take this matter up legally and claim for damages.

Regards,
Ricardo
ricardo.[protected]@gmail.com

Hello team,

I brought new sony xperia 'S' on 15th Oct 2012 and found product issue, than I have submitted my cell phone on 13 Oct 2012. Whenever I make/recieve any call and after cut the call the signal gets drop for 10-20 sec and usually recieve a misscall alert.
To cross verfy I have checked the Airtel sim in Apple I phone and Samsung mobile as well, but could not found such issue.

When I went to Sony service center ([censored]IJ TELECOM) in Gurgaon, they said that this is normal problem and we can found any any hand set of Sony mobiles.

Even When I have requested to customer care to create ticket number to submit my cell, they said these centers are just collection center not to repair. And even I could not see the expertise over there, than I have requested N number of time to send my cell to head office but they did not send.

Now Whenever I visit or call sony service center, they ask me to wait 4-5 days. Please do the needful.

Regards,
Jaten Sangal
+[protected]

I Purchased a sony Vio Notebook SVE14112 white in colour only 15 days ago and i found the problem in audio out port of my laptop and also its speakers are not sounding properly.i registered a complaint in sony customer care to resolve the issue. 1stly they were not intended to give me onsite service while it is coverd onsite 1 year warranty and finally i forced that guy to resolve the complaint onsite, he was talking so rudely and commited finallly to resolve it widin 2 days and now 5 days has been over but noone came to resolve the complaint. really its very disappointed for a customer. i think service of dell and Hp is far better dan this @[protected]

I recently bought an Sony Sola mobile phone from Chroma electronic store on sept 19. Just a week after the purchase the touch screen lost responsiveness due to manufacturing defect( as told by Sony service Engineer). Then I gave the phone for further service center at Sony authorized Accel solutions Chennai 12 oct, on the assurance that it will be returned in less than a week. Until today I haven't got any response from them, they havent responded to my frequent calls as well. I feel cheated by Chroma store for selling me a defective product and Sony for their poor, pathetic service.
I am expecting an Product replacement for my defective mobile and
stress that I have been through.

I purchased a Sony Vaio - Model VPCCA - a year ago. Within months of purchase itself, my battery started draining when the Vaio was in complete shut down mode. So if, I would shut it down at say 70% battery power, it would be only say 40 to 50% when I would start it the next day. I took the Vaio to the Sony Service Centre in Mumbai four times during the warranty period. On the third visit, they even replaced the battery fre of cost. But it was pointless. This second battery also drains - not as much as the earlier battery yet - because it is only 2 or 3 months old as of today. I have paid a higher price than for Vaio that I would have paid for the same configuration in another brand. I feel it was a terrible investment. Apart from the money value, is the time and hassle of taking it to the Service Centre 4 times. This was my first Vaio. And most definitely my last. I do not recommend this brand to anyone looking to buy a laptop. It's more expensive and as from my experience does not perform normally even when brand new.

hi
I bought my Xperia S device in month of August 2012 and due it its own technical problem I started facing loudspeaker problem in a month. I submitted my device to the Mobile Science Service Center of Sony Mobile Communications, they repaired and submit me the mobile on same day. since few days the problem has been rising again. Now i am feeling not comfortable. I shocked IS IT SONY PRODUCT? I dont want this faulty piece.

I would request you to look into this matter for the consumer and give the consumer a power to tell such people we have authority to do something and not just lag around.

I will be waiting for your reply.

Thank You
Khyati Shah

MORE THAN 24 HRS TO ATTEND A CALL. POST THE CALL ATTEND SINCE IT IS SUNDAY SHOP IS CLOSED AND SPARE PARTS NOT AVAILABLE.

SONY BRAVIA LED TV'S PATHETIC SERVICE AFTER SALES.

just a poor dealing of service center of sony my handset is being there for past 18 days no reponse is there nothin and my mobile is in warranty period just 3-4 months earlier i by sony experia phone it was good but suddenly one day automaticlly it swithced off its truth nothing i had done it was in my pocket .. but no action has been taken place if this site really works in india plz show me or as usual no value of money or others money............. it is NOT A small amount RS 18,000 poor service ....

I bought a Sony Xperia S mobile phone at Dubai 3 weeks ago and the volume button stopped working. The phone goes into 'Safe Mode' automatically and Apps stop working. Poor manufacturing quality and unstable software. To top it all, the Indian service centers of Sony are refusing to repair the phone - saying the phone needs to be repaired only at the country of purchase. This is even after I agreed to bear the cost of repairs understanding the international warranty may not apply here. The customer support guy suggested that I either go to Dubai again to get the phone repaired or throw it away!!!!!!. I have bought Apple, Blackberry, Nokia products abroad and got them serviced here in India at their authorised service centers and wonder what stops Sony from doing the same !!!!!. I FEEL CHEATED BY SONY.

I am a customer of Sony mini hi fi component system MHC- GNZ9D. Since the day I've purchased this system it is a traumatic experience with only money flowing out in repairing but with no desired output. I am a resident of Noida, sector 50. Sony authorised service center, C-32, Near Narula Hotel, Sector 2, Noida are the supposed service centre who would come take the system for 4 days, me giving a follow up call and fighting for my system to be handed over to me and finally reaching me after 15 days, they taking huge amount of money as repairing, the system working for few months, after 3 months me giving a call to the service centre and the repair guy coming and fixing the problem and taking money, after again few months the system non functioning showing disk error, please wait on the LCD, the switches non functioning - calling up noida service centre, the guy coming and fixing but for only few months and the same process gets repeated. The amount of money which has gone in getting it serviced is a lot and the desired output is nowhere to be seen. The credibility of the service centre is now a big question as the service is extremely pathetic. Or it is the system which is beyond repair and only temporarily it is getting repaired. My system is lying dead.

IMEI number: [protected]
IMEI checksum: Check digit 0 is CORRECT
Type Allocation Code (TAC): 35887404
Serial number: 184550
Check digit: 0
Issuer: BABT (British Approvals Board ofTelecommunications)

DEVICE INFO
Brand: SONY ERICSSON
Model: J108I
Manufacturer: SONY ERICSSON MOBILE COMMUNICATIONSAB
Device type: PHONE
Additional info: CEDAR

DEVICE SPECS
Display type: TFT, 256K COLORS
Display size: 240 X 320 PIXELS, 2.2 INCHES
Internal memory: 280 MB
Memory card slot: MICROSD, UP TO 16GB
GPRS: CLASS 10 (4+1/3+2 SLOTS), 32 – 48 KBPS
EDGE: CLASS 10, 236.8 KBPS
3G: HSDPA, 7.2 MBPS; HSUPA, 2 MBPS
WLAN: NO
Bluetooth: YES, V2.1 WITH A2DP
Camera: 2 MP, 1600X1200 PIXELS
Browser: WAP 2.0/HTML
GPS: NO

DEVICE IMAGES

SONY ERICSSON CEDAR
SONY ERICSSON J108I



lost mobile plz help me search it contact: [protected]

To,

MD & Chief Executive,
Sony India

Hi,

I had bought a SONY 46 inches LED TV in UK 15 months back. For last 12 months I have been living in India. While buying the tele I had signed up for a extended warranty for 5 years which is valid till 2016. Now the tele is not working going to standby with 6 blinking lights. I have lodged a complaint with SONY India complaint number 11657400.
Contacted local SONY center person who said problem is with the panel and replacement would cost me 30,000 INR.

Can any one help ?

Many thanks,
Shashidhar Pai
[protected]
pai.[protected]@gmail.com

Respected sir,

As a last resort, I am approaching your channel for making public aware of product failure of M/s sony ericsson mobile "MT11i Xperia Neo V."which is full of snags & defects. Sony after sale service center is not ready to recognize the inherent fault in their product. I had purchased the mobile "MT11i" from their authorized dealer" Ms Raju Japan mobile store" CG Road Ahmedabad on 22nd January 2012 vide bill no 2252.

First time snag developed in the mobile when I was working in shimla.I was not able to charge mobile even if it was kept for 10hrs attached to charger, the mobile was over heated during use & 3G service on mobile was also not satisfactorily working. Local dealer in Shimla had given the replacement of charger but the 3g service problem was not resolved. As I had purchased it from Ahmedabad at the time of visit to Ahmedabad I had contacted to authorized shop from where I purchased. In turn they directed me to Sony Erricson service center "mobile care" Ahmedabad. They examined and taken mobile for repair wide work order no :SE[protected] SW UPGRADE .After one week the mobile was given back to me with assurance that the problem of 3G is resolved and they have upgraded the software. As my posting was in Shimla I went back and I was dismayed to find out that the problems still persist.

Again during second visit to Ahmedabad I gave mobile for repair as complaint was not resolved, wide work order no SE[protected] SW UPGRADE to their service station.The mobile was sent to their main repairing center, they again upgraded the software. It is pertinent to mention it here that they keep mobile for week, and I lost all data stored in mobile thrice during repair.


The 3G connectivity problem was not resolved and I was not able to use 3G facility available on my BSNLsim connection. I gave back the phone to their service center. They accepted the mobile wide work order no “SE[protected] REPLACE PCB “.They replaced the “PCB” in mobile & given me new IEME no. 3G was working ok at the time of delivery but when I started using the mobile and on very first hour noticed that during the first call made the mobile got heated to the temperature that one cannot hold it in hand. Immediately I brought it back to their service center. They again took it for repairs & informed me that there is some problem in signal receiving antenna they have to replace it. After three days I got back the mobile. I started using it and found that 3G is not working most of the time. I again went to the sony ericssion service station, they told me that there is a problem in sim card & service provider is at fault for 3G problem.

Incidentally I myself working in Department Of Telecom on responsible post. They can’t make fool of a person who is working in the same field. I took along with me the technical expert of mobile service provider of BSNL. We had shown to them that the same sim card is working fine on other mobiles. The service center personnel called the technical expert from Ms Sony main office. He checked the settings along with BSNL technical officer & reset the settings. The mobile worked satisfactory for day or two and again 3G connectivity was problem.

This time I went to their service station with my friend Mr Gadhavi, who also is having the same mobile and facing the similar problems .I had forgotten to tell that in the particular model Auto rotate screen function is also not working in most of the mobiles. Around three weeks back they took the mobile back for repair .For last three weeks I am in constant touch with Ms Sony Erisssion local office head Mr Alpesh [mobile no-[protected]]. Most of the time either his mobile is found busy or he does’nt attend the call.If by luck I am able to talk to him, I get evasive reply. In last 9 months,around 4 month the mobile is lying in their custdy for repairs.
I demand for replacement of my instrument with the newer version, as their model MT11i Xperia is a failure and they are not in a position to rectify inherent defect of their product. What type of redress
they should give me for going to their service center minimum 15 times to get their branded costly mobile properly working? Being the leader in their field they should not call back the entire batch production?

Sir, Your channel can make the people aware that best of the brands are also very insensitive to the customers .My case differs as I am technology savvy and fights for the consumer rights, although they are thick skinned and not responds to me either.


Yours Faithfully,

Gopal Joshi.
M-[protected],
C C A Gujarat,
Ministry Of Communication & IT.

I had purchased Sony MT25i, IMEI NO-[protected] from The Mobile Store dated 04th Sept,2012.
I had submitted mobile in Teknika Electronics (Sony Service Center), Kalyan (West), Tkt Id:-[protected] dated:-28th Sept,2012.
I have complaint regarding same, still (dtd.23.10.12) I have not received my mobile from KALYAN service center, As per service center complaint that Sony Company not able to send Mobile Parts on time & thats the reason my mobile still not repaired.
I had another Complaint No[protected] put in customer care center regarding Mobile parts.
I am not able to understand Mobile purchased not more than one month, then why these problem happened, Second thing Customer service center, Kalyan (west)also not taken Priority for New purchased mobile.
I had co-ordinate with below contact details:-
1) Teknika Service Centre Sony Company:- [protected] Email Id:- [protected]@yahoo.com
2) I had Co-Ordinate with Sony Company Customer care[protected] Email id:- questions.[protected]@support.sonymobile.com, sonyindia.[protected]@ap.sony.com

i purchased sony xperia sola from circonia, souk india....i got the phone but some of the box contents are missing! i didn't recieve the smart tags which is an important feature of the phone. it comes along with the phone. also i didn't recieve the warranty card..and when i called them about the missing contents of the box.. they told me to call after 30 minutes and guess what? now they are not picking up my call!
do something about it! this is not the kind of service u provide to the customer!

Dear Sir, I bought a Sony vaio VGN series in 2009. In 2010 there was a problem in the LCD screen. It was announced by sony that VGN series may have problem of LCD screen for which a five years extended warranty will be provided by them. In 2010 they replaced the LCD screen even though the initial warranty had expired. Now in 2012 the same problem appeared again and Sony service center assessed it as a LCD problem but they refuse to give the free of cost repair under the extended warranty without giving a reasonable reason why they cannot. Thanks Nitin Arora [protected]

gud evening sir
i have purech on led tv 25days ago in uae dubai
but this tv is not compartable in display and pitcher
the excutive also visit this evening
but is not cler he say the display problm contact with company only......
please how to slove this problam.........

thanking you
n.prasanth phone [protected]
[protected]@gmail.com

hi
I bought my Xperia P device on 3rd of August 2012 and due it its own technical problem I started facing loudspeaker problem in a month. I submitted my device to the Mobile Science Service Center of Sony Mobile Communications on 5th September 2012. I was told I'll get my phone in 10 days or maximum 15 days repaired. Firstly I should get it replaced as it was an internal fault due to which it got a problem. Due to a 7 day replacement policy I was told I'll not get it. After frequent reminders in form of call and emails I was committed that I'll get my phone by Saturday 22nd September. Which did not happen and after telling them that I'll be forced to knock the doors of the consumer forum I was told to go ahead but we can't do anything. They do not have redressal system.After talking to Mr. Dhiraj who is head of repair department and him personally talking to Mr. Pankaj Arora, Area Head committed to get my phone replaced and get it by 30th of September 2012. I requested to give me my phone on 29th of September but they could not do so which is no harm to me as such and at the same time Mr. Rishi told me to send the copy of my Job Sheet on questions.[protected]@support.sonymobile.com and xperia.[protected]@support.sonymobile.com as the the service center where I submitted my device was shut, which I did the same night. On the 1st of October I received a email stating I may have to wait for few more days which is really annoying.
They have promised me call backs a several times which they could not fulfill with not fulfilling of giving up my phone.
I called them several times and then they promised me 5th October and which also they could not meet up with. I had a direct conversation with Mr. Pankaj Arora and he told me that I’ll get a replaced new phone on 10th October come may what. After a long conversation I had to agree as I thought let it be few more days.
On 10th of October I was called to their office at Patparganj and cancelling all my work I went there and I got a phone which they said has been replaced. I checked few thing there and I was quite satisfied. When I came home one of the application that I was trying to run(Mobile Security) gives an error message of the phone being registered on some other sim number. This indicates the phone is a used unit. After me telling them about the same, they called me to their office. I was told that the phone software might have problem so we will update it. I sat their for 3 hours and nothing happened. They could not download the software so I told I’ll do it at home and I did not want to leave the set with them again and be without the phone also I wanted my money back as I no more trust them on replacing the handset or doing well for it. I updated the software through PC Companion at my home and the error remained the same. I told them again this and till today I have not received any call nor is Mr. Pankaj picking up my call.
Also I had given my headset to them since the same time and till today have not received it.
I would request you to look into this matter for the consumer and give the consumer a power to tell such people we have authority to do something and not just lag around.
I will be waiting for your reply.
Thank You

This is to bring into your kind notice, that I had purchased a new mobile of Sony ( Model No: Sony Experia U, ST22i) on 9th of Sep2012 from HOTSPOT Great India Palace, Noida 3rd Oct 2012. However, the phone was found faulty within next 20days. Hence, I have deposited my mobile for the repair at the Sony Service centre on 3rd Oct2012.

After confirming the same from Customer care dept., I was issued a ticket id which was [protected] . The job no. given by the service centre is W[protected] . I was assured by the service centre person, that the mobile would be repaired or replaced within next 15 days from the date of depositing the handset. I called them yesterday regarding the same, I was advised that till now they haven’t received the handset from the company and asked to call up the customer care to know the status.

Thereafter, as per the advise given by the service centre dept., I had called up the customer care no. and had a word with Mr. Rahul. He was unable to solve my query, and asked me to wait for another 24-48 working hrs. time to receive the call from the senior customer care executive from their dept.. Till today i have not received the call from any one. However when i had called they asked me to wait for another week time to know the status of the mobile. This type of services is not expected from Sony. Request you to kindly look into the matter.