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[Resolved]  Southern Railway Booking Office At Guindy — Getting advance ticket from Guindy to Coimbatore/now SSPN not possible - Regarding

Sir,

Sub: Again problem with the Guindy Rly. Stn. booking Clark.What is wrong with them?

I am sorry to bring to your notice that once again I have been refused to be given train ticket from Guindy to SSPN (Sai P Nilayam) by the booking Clerk (on 25-03-08, Counter No:2, at 05-30 Hrs.) at Guindy Railway Station. On the same day I came to Chennai Central Station and purchased the advance ticket to travel on 26-03-08 from Chennai Central to SSPN. Then, I met Mr. Krishna Kumar at your office and informed the same. He also talked to the Guindy Station authorities and found it is not possible.
Next day[protected] I went to Guindy Station and purchased a ticket from Guindy to Park Stn. This time the same Clerk was not there, a young lady was on duty. Also, I requested her, whether it is possible to get ticket from
Guindy to SSPN. First she told it is not possible. Then I informed her that I am going to make a complaint, please make sure it is not possible and I told the station code SSPN. Then she tried and found it is possible and the fare she told that Rs.104/- (Express ticket from Guindy to SSPN).
I came to the Guindy Station Master and explained what yesterday the duty gentleman told and what this young lady was telling to-day. I made a complaint (No:301232, dt.[protected] and I am bringing to you kind notice to take severe action against the booking Clerk who was on duty at Counter No:2 Guindy Railway Station on 25-03-08 at 05-30Hrs.
I also request you to kindly acknowledge this mail immediately. So that I am confident that you received this mail and I need not send many reminders to you.

Thanking you


Yours sincerely,

K. Athmanathan
My e-mail:[protected]@yahoo.co.in
Complaint marked as Resolved 2020-08-14 00:03:25
Complaint comments  4 CommentsShare0Tweet0

Comments

Respected Sir

iamb goutham working in engg college every day i was travel in local train in minjur -central at 5:20 a.m in that early morning i went to railway station at 5 :10 a.m
But every day the train was so much late it came at 6 o clock and the people's and me are facing lot of problems like

Complaints for the minjur Railway station

1. The local Trains gummudipoondi to Chennai central trains are not come in correct time daily so the students, people, worker are under the problems
2. like signal problem, the railway gate are not closing in correct time, station master are not active.
3. And there is no time to pass the express train, goods train etc
4. There is no proper announcement in minjur station
5. The commutations facing alot of problem in daily life
6. some of the students are reach college, school lately
7. some of the worker's are went to office late so the hire officer's are abuse, punished the workers
So i kindly request to take the very serious action in this route as soon as possible
We are trust u to take the action immediately soon please accept my complaints
Thank u
Respected Sir

iamb goutham working in engg college every day i was travel in local train in minjur -central at 5:20 a.m in that early morning i went to railway station at 5 :10 a.m
But every day the train was so much late it came at 6 o clock and the people's and me are facing lot of problems like

Complaints for the minjur Railway station

1. The local Trains gummudipoondi to Chennai central trains are not come in correct time daily so the students, people, worker are under the problems
2. like signal problem, the railway gate are not closing in correct time, station master are not active.
3. And there is no time to pass the express train, goods train etc
4. There is no proper announcement in minjur station
5. The commutations facing alot of problem in daily life
6. some of the students are reach college, school lately
7. some of the worker's are went to office late so the hire officer's are abuse, punished the workers
So i kindly request to take the very serious action in this route as soon as possible
We are trust u to take the action immediately soon please accept my complaints
Thank u


[protected][protected][protected][protected]
Sir can you please tell me if there is any train that is available from Chennai central to Sai P nilayam, because goig by bus is really very tough as the bus services are not upto the mark, and I heard that the train has come to operation, but when i try to search it on the internet am not able to find any such train, so sir if you have any information, please mail me at aakaash.[protected]@gmail.com
Regards
Sai Aakash
Respected Sir/Madam
I am residing at Mettupalaym.Today at 6.25 pm, I went to Mettupalaym Railway station to book a reservation ticket.At Reservation counter no body is there.In a nearby counter a staff is issuing general ticket along with him one another person is sitting.I have waited for 15 minutes.No boby attended the reservation counter, I have waited.After 15 minutes, I have asked the person sitting near General Ticket issuing staff that when the staff for this counter will come.He told me that the concern person gone for tea, he will come after that.Again I have waited for 5 minutes.Then I have asked the same question because of my urgency "that when the staff will come".The man shouted on me in third rated words in local language(tamil) and told, " you have to wait.I don't know when he will come".I told him "don't shout on me", Pl reply for my query.He again shouted me, That "I am in duty, otherwise I will beat you ".then he made a phone call.In his call he told "Here there is no staff in reservation counter and a person is creating problem".He is making allegation me.With in 2 minutes the staff of reservation counter along with policeman came.That police man gently asks what's the issue?.I explained him about my waiting and conversation with the man.The nice police man moved back.Then I have booked the ticket.I have also informed the reservation counter staff about my waiting from 6.25 pm to 6.55 PM. No reply from him.Related to this, I would like to share the bad experience with Station master, He is not in seat at 7.00 PM. These are my requests:

1.Reservation staff not available for 30 minutes in counter from 6.25 pm to 6.55 PM on 29.07.09.

2.A person near by general ticket issuing staff sitting ideally but not attended reservation counter and not even replying to my enquiry.

3.In spite of my repeated request, he is shouting and making false allegation on me.

4.Using rough words, even after my intimation about the requirement and I have informed that I am going to take up this your superiors.

5.He also added that "you can make complaint to any one, I dont have fear".This is the reply from that responsible staff of railway.

5.The Mettupalaym Station master also not available in that time.Because o[censored]rgency I have moved after waiting 5 minutes.

5.My intention is to keep you informed to develop training of your staffs to handle customers.To educate in customer handling aspect, since Mettupalaym is dealing with lot of Foreign tourist.Of course, this entire incident is witnessed by foreigners too.

Hope your steps will improve the service better.

As a lover cum well wisher of Indian Railway, I am informing this for the betterment.

Thanks for your action.

Thanks & Regards,


CC to:Honorable Minister of Railways.

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