[Resolved]  State Bank of India — Fraudulent dealing

SBI Credit Card — SBI credit card fraud with me

I am used SBI credit card but in settalment time i call to call center and tell him to settele my card payment.
he tells me plz contact your nearest local office, then i contact him, he tells me you pay 4000 Rs. and your account will setteled.
I paid 4000 Rs. but my account not setteled after that he bothered me to settele my account again paid with 4000 Rs. I am very unhappy with SBI Credit card's transaction.

SBI Credit Card — Fraud in SBI Credit card

On 3rd MArch 2011 i got SMS on my mobile that 3 trnastacion happened via my credit card of amount

INR 12,260 /-

INR 1800 /-

INR 80,000/0



out of which first two transtaciton were successfull and thrid was decline due to insufficient funds the surprise was transaction was done to benificary BSES Delhi.

It was a horror as i saty in Mumbai and never done those transactions it was a fraud, I immd called up SBI cards customer care who told me to send them the Dispute form filled with the details , i told them do i need to log the police complain for same to which they denied and said everyhting will be taken care by there team and i don't have to worry.

The night mare starts i wasd following up on status with them on same to which i was told it willtake 45 working days.

One day i get the call from there team who asked me some questions and said that they would get back to me but no one replied back, todat that is 6th April i called there customer care to enquire about the update and to my surprise was told that Case have been closed and i have to pay the amount to which i decline but they instited that i have to pay it and now are asking to lodge a case with police for the fraud why so late why was i stopped earlier when i was doing it.

why i should be penalized for not utlizing the credit

Can someone help me on this



my email is is [protected]@hotmail.com

credit card number :- [protected] ( I asked them to block this and issuse a new card)

Please help me to get out of this mess and guide me what next to do

You should file a complain at the police station, and also ask the police to take care of this soon, or else your interest charges will go on increasing day by day if you do not pay the bills.

till now not resolved my complaint

Dear Padbidri,

We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 190256 in your mail to enable us to address your concern on priority.

Thanks and Regards,
SBI Card.

As stated above, i contacted the SBI card. but now they say that it is genuine transaction and the case was closed.
I received call from SBI card division only and entire transactions made including OTP informing that they are from SBI Card and firstly, they asked me to verify my card details like date of birth, address, mobile no. etc. then they told me visa gold card would be issued to me where i may get 20% each transaction and charged amount would be recovered from discount earned.

However, customer care told me that it was fradulent transaction. i immediately blocked my card and requested to issue new card. i also submitted dispute form. later so called Mega_Traders_TSPL called me to confirm the transaction, i informed them that since it is fradulent transaction, not to sent card and informed them to advise the SBI card to credit my account.

As i am working in a bank, i had settled the amount debited of Rs.7999/- under protest. Further, i had not received the card from so called Mega_Traders. I had searched in google. but details of the same available. SBI card is very well aware of the company since they had registered as merchants.

Since i dont know whereabouts of the Mega_Traders, it is the responsibilty of SBICARD to make them to refund and settle the issue as they are on their merchant list. Therefore i am unable to approach OMBUDSMAN of RBI or Consumer court to file a suit.

Now SBI says that it is genuine transaction though i had made scapegoat. SBI knows that who is Mega_traders since the firm was registered with them I could not find the Mega Traders in google search also. in fact, for verification, the details collected. i had not requested OTP also. Hence it is the responsibilty of the bank to speak to the Mega_traders as i had not received any card from them and credit the amount of Rs.7999/- i paid to SBIcard as advised by it.

The SBI Card is not providing ant information with telephone no.s to enable me to approach consumer court or OMBUDSMAN of RBI.

till now my complaint was not resolved

despite submitting dispute for fradulent transaction, SBI card says it is a genuine transaction and therefore case closed. it may be stated that so called BS Mega_traders pretending to be SBI Card and for verification, it took details of card for OTP generation and transaction. till now i could not get credit card if it is a genuine transaction.

Same experience as Padbidri2010 on 10th November reg VIP card etc. I smelt a fraud, luckily transaction not completed, though they tried to call me several times after that.

SBI cards to investigate into this..

I also had a similar experience yesterday. They had taken details from me stating that they are issuing me a new card without any fees. They require few details for verification for which they took the entire credit card no, cvv, expiry date. They told me that one OTP will be sent on my cell for registration of the card and I was a ill hesitant. So they mentioned that on the OTP it will be mention for registration. I agreed and provided the OTP. Next they said that Rs. 7000 will be debited on my card as a one time fee, which I need not pay and the same will be adjusted against discount every month for which they are sending the OTP.

I felt suspicious and called SBI helpline and was advised to immediately block the card.

The person again called today and was insisting that I should be completing the transaction, to which I told them clearly that I was being false information. To which he said that we never said we are calling from SBI card and he was calling from VISA /Masters. He said that he has the authority to unblock the card through an OTP transaction. He further threatened that if I do not complete the transaction, I will be charged Rs. 15, 000. I told them clearly that I do not want to continue and the oral approval was basis misrepresentation of facts and he got wild and insistent to complete the transaction. I disconnected the call.

SBI - please take this seriously, as many others would be a prey to such pranks.

Thanks,
Shailesh