[Resolved]  Sulekha Deals — Sulekha Deals is Fraud online website Order Cancelled on Delivery Date Given By Sulekha Deals

hi i am mallikarjun

i ordered samsung galaxy y yesterday id is "SUL[protected]" and they gave me shipping date as sep 3 2012. now after all reading this getting scared, let me see whether they cheat for me also or they may deliver on date. After sep 3 only this will come to know whether sulekha cheat people or will serve people. if they deliver the product on date i will believe suleka otherwise i wont believe

Hi Mallik Arjun,

Your order was shipped yesterday (27th August 2012) and product already delivered, 1 week ahead of schedule! Hope you are happy with your product.

Regards,
Team Sulekha

i ordered Micromax a100 yesterday on 31st Aug 2012 & id is "SUL[protected]" and after reading this I just called them as my order status is still showing BEING PROCESSED on their website till today.They told me it may be confirmed by monday or tuesday about order status. I was expecting a delivery on tuesday or most probably on wednesday as for mumbai whenever i order anything online from any other online genuine sellers I get it in maximum 2 working days. But with sulekha am not sure yet coz just now read these reviews o[censored]sing people's money & also their c.care executive said that order status will be confirmed by monday or tuesday & then delivery date can be predicted. I will definately post my experience next week regarding the same till then fingers crossed & hope sulekha dont disappoint.

i ordered Micromax a100 via Sulekha deals yesterday on 31st Aug 2012 & id is "SUL[protected]" .Now this phone is mostly out of stock on Flipkart, saholic, the mobilestore, india plaza and mostly everywhere and today out of stock for sulekha also . I have been searching all these sites for past 3-4 days & yesterday found it available on sulekha so ordered one. But after reading some negative reviews that sulekha use client’s money for many days & then refunds the amount giving any reason, I just called them as my order status is still showing BEING PROCESSED on their website till today. They told me it may be confirmed by monday or tuesday about order status. I was expecting a delivery on tuesday or most probably on wednesday as for mumbai whenever i order anything online from any other online genuine sellers I get it in maximum 2 working days. But with sulekha am not sure yet coz just now read these reviews o[censored]sing people’s money + Item was made available on Sulekha when its out of stock with all others & also their c.care executive said that order status will be confirmed by monday or tuesday & then delivery date can be predicted. So now one thing is sure that if my order gets cancelled or I dont recieve the item till its prediced date of 7th Sep 2012 then sulekha is definately using people’s money and orders are being booked without having sufficient stock . I will definately post my experience next week regarding the same till then fingers crossed & hope sulekha doesn’t disappoints.

hi iam pramod no iam also afraid after reading all this getting scared, most of the e eCommerce sites like ebay yebhi flipkart, ships on the same day but my order is still under processing my order num SUL[protected].
its been 3 days from my payment

Dear santhosh shah,

Extremely sorry to hear that you are facing problems with a product bought from our site. We noted your complaint and cross checked with our records. As per our records. Since the product is under manufacturer warranty, we request you to kindly check with the service center.  

Thank You,
Team Sulekha.com

SUL[protected], i paid 9500 rs for a sony xperia tipo with the mentioned order id.even after two days no shipment confirmation yet.i called their customer care[protected], but not single time they picked up my call.now i m in fear of being cheated after readin other customer's comment on sulekha.plz help me.

i dont understand why does sulekha do that?why are they cheating ppl n replying same old answer.its really shameful and already half of ppl are going to register a complain at consumers court.

Hello friends,
I had ordered a Morphy Richards Kettle on 15th of September 2012, order id SUL[protected]. The only status they had shown till the date of delivery was 'Being Processed'. I had contacted them several times and got same sturdy assurances. Now finally they have put "order cancelled"as the status. Didnt even email me. I had read the reviews now and it seems to be a general practice at Sulekha. A very clever plan to cheat the customers indeed, but I wonder if there is no legal action that can be taken against such behavior?
Aditya Pandhare
[protected]@gmail.com

Dear Puneet,

We have issued a refund of Rs. 750 (equivalent to the cost of the flip cover) on 16th October. This amount will be credited to your account within 7-10 working days (as per your bank's cycle).

We are extremely sorry for the inconvenience caused to you. Unfortunately sometimes we face issues with items such as freebies & we hope you will accept our apology

Thank you,
Team Sulekha.com

yes anwesh...you are right..same experience for me too...After buying a phone from sulekha...mobile is not working at all...it is completely open peace.not having any accessories. mobile is not working properly...suddenly it is switch off and every time mobile is not reachable, after having in 5 floor in bangalore.same sim with different mobile it is working fine...they are the cheaters.

Dear Mdjilan,

We are sorry to hear that you are facing problems with a product bought from our site.Can you give us the email id or order id? Do you have the warranty card. However, all products we sell come with manufacturer seal and warranty. We kindly request you to take your phone to the nearest service center, where they will repair or replace the product as it is comes under manufacturer warranty.

Regards,
Team Sulekha.com

Hi.. This is Sumit from Mumbai. I have ordeed HTC Desire V mobile from sulekha.com for rupees 15K on 31st October. The have clearly mentioned in their recipt that the last shippment date is 6th Nov. I have called many times before 6th Nov to their customer care and every time they iterate the told that product will surly shipped by 6th Nov EOD. I have again called on 7th Nov to know it has been shipped or not and they told it is not shipped and it will be shipped by tomorrow. On 8th Nov the told product has been shipped and the shippment details will be provided by 9th Nov. On 9th Nov they told product is not shipped and will shipped by 10th Nov. On 10 Nov they told they don't know how many days it will take to ship because it is out of stock. They taken 10 days to know that product is out of stock. After that I have requested them to cancel my order. They told they have forwarded the cancellation request and a confirmation mail will come by 11 Nov morning. On 11th dey said they could not say the status of cancellation as their logistic department doesnot work on Sat and Sun. Like this they didn't shipped the product nor confiming abt the cancellation of product. It is already 14 days completed to place my order but I don't know my product will shipped or not. So I can't buy phone from market also.
I am not sure they will return my money or Not. Please DON'T BUY ANY PRODUCT FROM SULEKHA. They are cheaters.

Dear Sumit,

Extremely sorry to hear that you had a bad experience. We have noted your complaint and will revert to you soon. Can you give us the email ID or order ID?

Regards,
Team Sulekha.com

I have ordered Sony Xperia Tipo Dual . Order no. 167817 date 10.11.12 and estimated shipping date is 17.11.12 . When I contact their toll free no[protected] on 19.11.12 at about 12:00Hrs., it has been said that no update in their server, kindly wait for two days, and also said that the person concerned is absent (sorry for sulekha ; one employee`s absence makes organisation`s information became stagnant ) .
Now, Waiting for Sulekha response .

Thanks & Regards

Nandan Nandi

Called Sulekha deals on 8th and 19th November and asked for a refund of my unsuccessful payment for my BSNL mobile recharge and promised it would be refunded in 3 business days and it never happened. Speaking over phone to customer service, i asked for Complaint number and never received one from SULEKHA. Very Poor Customer service. I want is my own money back, surely it shouldn't be this difficult.
MOBILE RECHARGE - UNSUCCESSFUL CRM:0287138 ORDER ID : 161887

Dear Sumit,

We regret the inconvenience caused to you and would like to inform you that due to logistics issue order was shipped on Nov 10th 2012.The product has been delivered on Nov 15th 2012. Request you check and confirm the same

Regards,
Team Sulekha.com

414193
I had ordered a Mobile Micromax Ninja3. Order No: 414193 on 26 Jan'13 from Sulekha Deals at the time of order it shows that it will be shipped on or before 2nd Feb, 13. During this I have called many times to customer care of Sulekha Deals regarding delivery of my order he all times replied that it will be shipped on or before 2nd Feb. But on 1st feb I called on customer care no. there a customer support executive replied that because this mobile is out of stock we are unable to ship it. We will process your refund and you will get this refund in 15-20 working days. I have been waiting for long with little hope.
I hope Sulekha people look into this at the earliest, and bring to end this nightmarish shopping experience I have been through. I am in dire need of the money.

Regards,
Wing Commander Pratyush Pandey,
Gorkha Battalion,
Indian Army

Dear Sir,

We are extremely sorry that we had to cancel your order. We have cancelled the order and have issued full money refund on Feb 5th 2013. Once the refund is issued from our end, private sector banks takes 5 to 10 working days & public sector banks take 7 to 14 working days for crediting the money back to the same account used for this purchase/transaction. The quoted refund timelines at the bank are indicative and most refunds happen sooner. Our apologies once again for the inconvenience caused.


Regards,
Team Sulekha

HTC — GOT DOA Certificate 3rd time

Hello

I have got 3 DOA certificate back to back now HTC not responding to that and my retailer also not responding...I never seen this kind of harassment to customer...I am really stuck in between HTC and Retailer...anyone please guide me what to do next.