Sun Direct Complaints & Reviews

Just want to bring into notice of Poor signal strength and much poor service of Sundirect DTH service. For the last 3 - 4 months, most of the channels are not coming. When called, the staff said that there is some issue in the satellite signal reception. Then after 1 month, they said that they have to load new software and from last 2 months, nthing happened. During the last few days, some channels stopped working e.g. CNBC awaaz (even paid channel) and other channels also not working properly.
I think its time to change the DTH service provider.

Thanks
Om Parkash Arora
+91 [protected]

I would rather call it a complaint. I'm a subsciber of Sun Direct DTH for the last 1 & half year. However, for the last 1 & half month, there has been no service at all. For my convinient, i had recharged for 6 months and paid Rs.980/-. But my promptness has been betrayed due to the lack of service. Repeated call at the CC number has been unsuccessful. Just imagine, i have been calling your CC number[protected] for the last 45 to 50 days. I'm just wondering if it is a fake number or your CCEs are incompetent. I then wrote an email. After which i got a call from Sushil ([protected])who promised to rectify the issue at the earliest. He sent Vijender([protected]) over to my place to check the problem. According to him, the defect was with the settop box. He didn't solve the problem till the next 2 days. I had to call him again. He checked the box and went away. The TV worked for 30 precious minute and went blank again. Vijender came back and said that the box is defective and need to be changed. It cost me Rs.500 to change it as per his advice. He installed a new set top box and said the activation will take 24 hours. However, 2 days went by with no trace of signal. Had to call Vijender back. Surprisingly, he said that the area did not come under him and he was just a substitute. He asked me to call Sushil. I'm just surprised at the quality of service your company gives. Do you ever monitor the work of your staffs? Do you have any idea if your staffs are efficient? For e.g I contacted Sushil at his number([protected]) number of times but he hasn't picked. On two occassions, he replied saying he is sorry and can't recieve my call. He promise to call back but never did. I think he is a big fan of Ghajini. I'm really angry as i have been taken for a ride. I believe your company vision and objective is to give quality service to customer. I doubt at this rate, your company isn't fulfilling it. The staffs are betraying the company right under your nose!!!!!
My problem is with Mr. Sushil. If your company isn't aware of my problem, i'm sorry to say but your company is inefficient as you will also not be aware of so many other complaints. For the simple reason that the monitoring is utterly bad.I would like to request the concern department to contact Sushil and take an explaination from him as to why the work has been pended for more than a month. If my problem is too big to be resolved, i want my money back. If my complaint isn't taken seriously, i will take the matter to the Consumer forum.

My address:
C-2/400, Resttlement Colony,
Balaswa Dairy
Delhi-42.

Contact no. [protected]

Respected sir,

I am customer of sun direct.And here is my smart card no"R[protected]".I bought sun direct set up box in two years back,but till now i face lot of problem using sun direct.I loss 800 rupees with a set up box ,because i got lot of technical problems in the set up box.In rainy season channels are not coming like struckuping.Daily i get errors in the sun direct setup box.When we face small problems technician will take 150 or 200 rupees,but this is too much.Please take the action and reply also......

Thank you sir

From 22/08/10 onwards, I can't view any chanels due to some problems by SUNDIRECT.
I call customer care and give the complaints, they ask me whats the problem? I reply "TV shows some error code and no signal. They told within 48 hours it will solve. After 48 hours I call again and ask why not solved, they reply thay your compliend solved,
they tell now your TV not showing "error code" only blank-that is is the solve for your complients....this is the solution from SUNDIRECT? - Again they assign another complient that TV shows blanks. Then I have to wait another 48 Hrs.
I guss they will change the colour of TV screen?????????
Unfortunatly my complaints is I cannot get any CHANNELS....They are not fixing too.
If SUNDIRECT is good, they must appolagise and provide additional validity on my account. my
Jephy Sebastian
[protected]@gmail.com

To, Date:[protected]
NODAL MANAGER,
SUNDIRECT,
BANGALORE.

Dear Sir,
Sub: Return my money that you have cheated me by giving
wrong information and wrong doing.

With reference to the above subject, I would like to narrate story How you cheated me.

From past three months I had called numerous times to your customer care and Enquired about how to change plan, your CC (Customer Care) representative guide that I should call CC within seven days from date of plan starts then they(CCR) will be able to change the plan.

I want to change my plan after my free viewing months expired in the march itself, because for your CCR different mis-guidance / Information landed to lose Rs. 99.

My Kannada Basic Plan will be ending on[protected], I requested your Customer care person on[protected] to change my plan from Kannada Basic plan (Rs. 99/-) to Hindi shine Pack (Rs. 133/-) with Balance having Rs. 110/- in my account. But your representative told me that ' Sir, you should have Rs. 133/- to change your Basic plan to Hindi Shine Pack.

I saw that, my account is now having only Rs. 10/- in my account, and Kannada basic plan automatically started renewed from 22-8-210 to[protected]. I recharged my account with
Rs. 500/- , and then my account is showing Rs. 475.04/- balance in my account. Then I added 1 addon Zee Kannada of Rs. 7/- for 1 month, then my account is showing Rs. 468.04/-.

Then I called CCR its connected to Mr. Syed, I told him to change my Plan to Hindi Shine pack, he told me that pack basic price Rs. 119/-, but because I have called within 7 days of plan start date, the difference amount Rs. 19/- will be deducted from my account balance, then I reconfirmed the difference amount and I given consent to change the plan from Kannada basic to Hindi Shine pack for the amount Rs. 19/-. He should give the reference number for the change of plan but he didn't. Then I disconnected the call and login to my web selfcare account and checked my account balance Its showing. Rs. 338.34/- and its deducted Rs. 129.70/- instead of Rs. 19/-. Then I shocked and immediately I called CCR and information about this, and I explained all the story happed, then he told me on shocking news that the Hindi shine pack is Rs. 133/- not Rs. 119/- then CCR gives me Reference No. [protected], CCR told that Rs.100 will be added within 2 days.

After two days I Loged-in to my Web Selcare account and Checked the balance its still shows Rs. 338.34/- Then I again called CCR and then again I explained the all the story and again he gave me another Ref. No. [protected] again he give assurance that Rs. 99/- will be added to your account within 2 days.

I do not know how your give your CCRs' Training, they are mis-guiding still. If CCR was guides me in that , my account will charged Rs.119/- instead of Rs. 19/- , I would prefer to go for the Hindi Addon package for Rs. 30/- instead of loosing Rs. 99/- extra.

Please return my money that you have cheated me by giving wrong information and wrong doing.


DINESH KUMAR
Smart Card No. [protected]

Sun DTH abruptly stopped transmission. After repeated calls to their Delhi call centre, they gave a complaint number. The call centre people have no clue about the issues relating to the customer problems. They simply give elusive answers- " the server is not working. call after 15 minutes"; "Contact ur distributor for further assistance"; " our technicians will attend the problem in 24 hours" etc.

My suggestion to the public that they should not go for SUN Direct DTH.
K.Hanumanthu. New Delhi.

i recharged my account before 1 month i didnt get any connection if i call customer care they are singing the same story your problem will be solved within 4 hours what
[censored] they are doing they dont know really cheating public earning money is main goal
b***dy chaters.

I am not receiving any channel in the Sun Direct Connection. Could not identify the problem. May be smart card failure.
Smart Card No. [protected]
in the name of Samuel Johnson
Contact Nos: [protected]
[protected]

There has been no postive response to the complaint that i had made to Sun direct.... I had made a complaint for non working of my DTH Connection no [protected] for the last 7 days and have done atleast 15- 20 call's to the customer service and have got lot of complaint registration numbers with a standard closure TAT of 24 hrs , and have got none of my compliants answered......Do sun have a escalation matrix ..do they have any control on the Dealers that they have...if you Could get any thing done at your end would be great.

Hi, I have bought a new connection (smart card no: [protected]) two months back. In this two months I am able to see only ten days all the channesls.

For last two weeks I am not able to see any channel. I have registered the last complaint on 11th August'10 (complaint number[protected] . According to SUN DTH service assurance, with in 24 hours it will should be resolved.

Till now no one turned back. In this period, i have followed the same for six to seven times for the progress. No positive things turned yet.

On 22nd August'10, I received a message that the issue is resolved although that is not true. Till now I am not abale to see any channel (i.e. Blank Screen)

I gave them a call today (24th August, 2010), first they gave a in valid contact number of distributor to discuss the issue. On second time, another quey helper informed that it was not raining at Lajpat Nagar, thats why the issue was closed from SUN DTH side.

I spoken with their senior member Imran and Nashad, their reply was "We cant help you"

Now tell me from where I will get the help!?

I bought sun direct last month.. it was not working for 1 week soon after I bought it. customer care told me it s satalite problem and that solved after 1 week. now again I am not getting the services. I called the customer care and they are telling to call distributor, distributor tells to call customer care. I am feeling horrible for thier service and I advise if anyone plans to buy sundirect.. do not waste your money. I do not know what to do now. please advise

POOR SEVICE
I m the customer of sun direct dth service....in this case we not at all getting good service from them means they are doing fraud with customers ...from 2 weeks we not at all geetting many of pay channels when we asked about it with customer care when it was happened they told its a software problem.....but till now we dint get those channels for which we are paying additional amt for that channels....and they are trying to make money throgh customer care also becoz everytime when we call it comes as network busy...but when we call from call chareable number we get it very fast and the customer care services are not at all good....so kindly please take my complaint and resolve my querry please.......than q

Hi, I am using SUN DIRECT DTH Services from past 1 yr and from past 2 months i am unable to view the channels and i have reported through SUN DIRECT DTH customer care and they are not giving proper reason and even they are allowing me to talk to higher officals of the company.

Dear Sir/ Madam,

I am a Sun Direct customer since June 2009. However since the past couple of months, it has been a regular practice with Sun Direct that there are no signal. They customer service is a horrific experience. When I call their customer service number, there is harrasment by asking repeated questions and no sign of getting the issue resolved. Most of the time, they put the call on hold for 10- 15mins and eventually disconnect the call. When I demand a complaint to be sent to their senior folks, they do not given any contact details and hang up the phone.
I have paid the fee for the next one year and Sun is not willing to return back my money if I disconnect.

Kindly advice what action can I take against them. My smart card number is R[protected]

Regards
Sriram
[protected]
[protected]@yahoo.com

Dear Sir / Madam

We have Sun Direct Set up Box, whose reference # is Smart card "[protected]R", customer Name "Vishawanath Sharma" . The unit stopped functioning as such we lodged complaint on 25th July 2010 by calling in customer care #[protected] Complaint #[protected]. We were informed , our problem will be solved within 48 hrs. We waited for more then 48 hrs, no one came to fix the problem, we called again customer care on 30th July 2010, Complaint #[protected] we were told problem will be fixed within 24hrs. no one reported to fix problem , we had given several calls one after the other, but look like the customer care team dtd: 1st Aug 2010 complaint #[protected] followed with another complaint #[protected] dtd:4th August 2010. thereafter we have been calling almost everyday. always they give timeline and assure us that problem will get solved within 11 hrs or 24 hrs or 48 hrs.

When we ask to give their senior manager # so that we can speak and get to know where is the problem , they will reply back saying like no one is there, seniors are busy , we are not supposed to give any details. sometime they will ask us to hold for sometime by saying that they are transferring to their seniors, after keeping on hold they will silently disconnect the line. when we try again calling at the same number, someone else will speak and say I dont know with whom you spoke earlier and we have to repeat whole story and we will listen the same repeated message that "we noted your problem and will get it sorted within 24hrs" This I think is very serious issue as they are delibertely cheating the customer by not taking the problem seriously, then what is the use of customer care when they are not able to solve the customer problems. instead these people give us false impression of solving the problem. in reality they just take the complain and go off.

We need your help to fix my set up box complaint and also fix these call centre peoples who make mockery of customer care cell. Instead taking note of the problem and escalating internally to get it resolved they just repeate the same message to cutomer . leaving them more frustrated and iriitated everytime the customer calls in. We feel they are making fun of customer. If Sun direct customer care team is not able to fix the problem let them reimburse the amount we spent on buying and installing their unit. If they are not able to provide service in remote areas they shouldnt be selling in for remote areas. or else there should be commitment to their after sales and should be commitment on customer complaints.
We have contacted Sun Direct's Nodal Officer,when we naratted whole story , taken with surprise instead of helping in this matter he gave us their distributers tel # to talk and get it sorted out.
As a consumer we feel cheated by the Sun Direct Company and the customer care cell. we want justice to this. By complaining to this site, hope we can get justice. Appreciate your response on my given email id ( [protected]@gmail.com )

Thanks
Arvind Sharma
s/o Vishawanath.
[protected]

S/o Vishawanath Sharma, Jorwar pura, Near Railway Station, PO Ladnun, Distt Nagaur, Rajasthan PIN 341306. Contact #[protected]

This is Avuluri Nagaraju. I am one o[censored]nfortunate Sun direct Customer . My smart card Number

Is [protected]. I am unable to see any channel since July Fist week onwards.

I have contacted SUN DIRECT customer representatives greater than 30 times. SUN DIRECT customer care executives promised to resolve my connection problem with in a days . But fact is the problem is not fixed yet. I already lost one month time without seeing any channels. After so much frustration I am placing this issuing in front of you.

With last communication with SUN DIRECT customer executives i got few references listed below for your use.


1) Ref No –[protected] On 2nd August 2010

2) Ref No - [protected] On 2rd August 2010

3) Ref No - [protected] On 3rd August 2010

After then every day I used to call to your customer executives but no action taken place till today.

I have recharged 6 months subscription and still approx 200/- credit is available in my account.

How your people behaving with other people I don’t know . But my case is I am really very dissatisfied with your executives.

I have given enquiry form on 4th August 2010 describing all the matter even though there is no response from your end.

I have given a complaint to Sun Direct Nadal officer Noida. But No reply.
After two days Two excutives visited to my house and checked antena settings . they repaired but no use. They charged 200/- with out bill. I pressurised to give bill but no use.That day i was able to see channels. Afer few hours the same earlier problem is showing on my TV.
Again I called to Dealer but no use. Every day he is promissing to send excutives to my house. But no one came till today.

I have Sun Direct Dish Antenna -
Since its installation last October 2009, very often, signal problem. Video will be there and suddenly no signal- searching for signal indication will appear on the TV. Against a number of complaints, only two times they attended and also collectd money for attending. Very Very poor response. Even complaint to the distributor is of no use. Is there any procedure for complaining in the consumer court for this.

I am a sundirect customer. Since the last one week, i am unable to receive any channels, except for their INFO channel. I am totally "SATISFIED" with the responses received from their call centre. Every time, they try to resolve and provide the same anwer - WE HAVE RAISED TO THE TECHNICAL TEAM, PLEASE CHECK IN 12 HOURS, WE ASSURE THAT THE PROBLEM WILL RESOLVE". What love is that the human interface repeats the same wordings... everytime you log a call. Would have been better if we had a INTERACTIVE COMPUTER on the other side, which atleast would have given a standard replies. Everytime you ask for their SUPERIOR, he is not there. I fear if is there at all ?

Numerous Calls, 10 Compliant Numbers and 1 Week - STILL THERE - WITHOUT A RECEIPTION AND WITHOUT A RESOLUTION

once you have purchased the same, WHO CARES !!! - Neither their dealer, neither there call centre, nor their Kalyan centre....

When TATA SKY people provide a installation in 2 HOURS, SUNDIRECT provides a resolution in TWO WEEKS (if not early... )

Will keep you posted once the issue gets resolved. Hopefully there wont be a birthday celebrations

GOD BLESS THEM

Respected All,
Its ridiculous to state that the sun direct people are the most irresponsible one I have ever seen. No sub dealers have any information regarding what will happen next and by what time. Toll free numbers are freezed and ordinary people who have spend thousands has to wait for their words regarding what is about to happen.
I have never seen such an irresponsible network provider anywhere in the world.

I am Submitting this complaint because of Sun Direct DTH bad service.Earlier July-10 first 2 weeks there was no signal. When I tried to Call customer service the phone was engage and after Two week some channels are updated but till date i am unable to watch all channels when I called to customer complaint they are giving reason of Satellite Problem. When I asked how much time it will take, they are saying that we can't say when you will receive all channels and when the satellite problem will solve, I am unable to receive prompt response from them.