[Resolved]  Sun Direct — Cheating the customers

Address:Palakkad, Kerala

All most all channels are not accessible in my receiver from one and half months back. I kept quite because the problem is with your end and i was offered a service with in 24 hours when i took the connection. i am loosing my money as this is a prepaid service.

And at last i raised a complaint on 31st of October and the complaint number is[protected]. I was informed by the call center team that it will be resolved in 48 hours. I didnt get any response from anyone from your team till today eventhough i raised another querries for the same. The complaint numbers are 1-[protected] and 1-[protected]. Everytime i get 48 hours time to resolve. .
From the customer service team, i get only this stories as technician will call me and i have to wait till then. But they dont know when it will happen. They are not willing to provide the contact numbers of the technicians and their escalation team.
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Aug 13, 2020
Complaint marked as Resolved 
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SUN DIRECT DTH is one of the most pathetic service provider that I have ever come across in my life. I am a customer of Sun direct since Oct 2008. The services are getting worse day by day. One or the other channels keeps vanishing day by day and when you call up the Customer care, either you get the information as there is some technical issue and will be sorted out asap(that never happens) or you get the BREAKING NEWS that the channel is no longer available in your package. For getting those channels, you either have to sacrifice some few other good channels or pay extra for getting those channels along with the other channels.
For almost 2 months I was not getting half of the channels and the excuse they gave was that there was some satellite problem. Then they told me that the systems needs up-gradations. Even after up-gradations, I still don't receive many of the channels. Calling up the customer care is another big challenge. You have to ensure that you keep enough Disprins with you before making a call to the customer care, since after ending the call, you are sure to get a terrible headache. The Agents hired them cant even speak properly and dont even have the basic knowledge to be given to the customer. For most of your questions, they will have a standard line "Sir, we don't have any information"., neither do the poor customer who are cursing the time when they decided to purchase their connection.

I request to all those who are reading this to think twice before you go for this pathetic DTH service provider.
Past one year i am using sun direct set up box...every month we fed up with sun direct customer care. on sunday 10/10/10 at 12.05 pm. i did EASY RECHARGE.. but i dint get any credit in my account. while speaking with sun direct customer care ppl. they said TECHNICAL PROBLEM within 2 hour it will activate. after 2 hour again i called to them they said TECHNICAL PROBLEM within 2 hours it will activate.. after 2 hour again i called to them they said TECHNICAL PROBLEM within 1 day it will activate..but after one day i called them and asked they said u dint recharge..here No Technical Problem..again buy card and recharge...Because of this stupid services i spent Rs 220+mobile balance..Sun direct ppl are big cheater, money sucker, day by day they cheating in different way with modern ideas..u pls take some necessary steps... if its continuous again..surely i will log complaint in consumer court..
I am Sun Direct customer since 17th Dec 2007, Sun Direct day by day worst, because I recharged my account on 09/09/2010 and 27/09/2010, they customer care toll your account period is 27/10/2010. How is possible. The Sun Direct is playing the customers. I think Sun Direct only one month period is 23 days only. Another one is more channel is not coming in the Sun Direct. they get the money too channels. When I called customer care. They telling some technical problems our setillite is crashed we changed another setillite. 3 months not realy more channels. They tell since 1 half month our technician is come to your home they changed the dish direction. No one can come with in this months. I think Sun Direct is Cheating.
100 percent correct
i am a Sun Direct DTH customer from bangalore, SUN Direct TV Ltd. for the last two month no response from the company. Presently paid Channels are not coming, The dealers of the Sun Direct Dish TV in bangalore are not responding to our request. Immediate reply and suitable action is solicited, please solve the problem immedietly, Very Very poor Service.smart no .r[protected]
no giving proper service

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