[Resolved] Tata Communications Ltd (Internet) — EXTORTION OF MONEY FROM THEIR CUSTOMERS ! | |
HI, ON 26th APRIL'2009 I MADE AN ONLINE TRANSACTION ON THE WEBSITE OF http://myaccount.tataindicombroadband.in AMOUNTING TO Rs.1103/- VIA MY HDFC BANK CREDIT CARD FOR RENEWING MY WI - MAX ACCOUNT i.e. [protected]@vsnl.com. THE CONFIRMATION MAIL WHICH I RECEIVED ALSO ATTACHED BELOW : - ----- Original Message ----- From: [protected]@vsnl.co.in To: [protected]@vsnl.com Sent: Monday, April 27, 2009 5:34 PM Subject: Renewal of Tata Indicom Broadband account Dear Harsh Kumar Choudhary, Thank you for placing your trust in us again and renewing your Tata Indicom Broadband account from VSNL. The details of your transaction are: Date of Purchase : Mon, Apr 27, '09 Plan: Power On & On 1-384 Amount : Rs.1103 Email-ID [protected]@vsnl.com Tata Indicom Broadband Order Number 2649575 Payment Mode CC Bank Ref. Number :[protected] Serial Number : 8186644 Pin : EPF8LNE1MMZJX788 Registration website http://myaccount.tataindicombroadband.in We hope that you have been enjoying the many features that your Tata Indicom Broadband connection comes pre-bundled with 1. Net Telephony to make international calls with superior voice quality at surprisingly low tariffs 2. Roaming on Dial-up Internet using the same account 3. Advanced Mail Services 4. Engaging Multi-media content Should you require any assistance or if you wish to share a suggestion with us, email us at [protected]@tatacommunications.com or call the Customer Service Number in your city. Best Regards, Customer Service Tata Indicom Broadband AS MENTIONED IN THE MAIL, I TRIED TO RENEW MY ACCOUNT WITH THE SERIAL AND PIN MENTIONED IN THE MAIL BUT IT DIDN'T WORKED. SO I CONTACTED CUSTOMER CARE DEPARTMENT AND Mr.RAVINDAR MISHRA & Mr.TARUN FROM TATA COMMUNICATION LTD OFFICE, EXPLAINED THEM THE ISSUE. THEY ASSURED ME THAT IT WILL BE OPERATIONAL WITHIN 24 HOURS. ON 29th APRIL'2009 AGAIN I EMAILED THEM ABOUT THE SAME PROBLEM. THEY MAILED ME ANOTHER EMAIL WHICH IS GIVEN BELOW : - ----- Original Message ----- From: customerserviceq To: [protected]@vsnl.com Sent: Wednesday, April 29, 2009 3:56 PM Subject: FW: COMPLAINT ! Dear Mr.Choudhary, We regret the inconvenience caused to you. With regards to your mail, we would like to inform you that your account is inactive at the time of renewal, log in to the internet by entering the following details on your authentication page (User Name – [protected]@vsnl.net, Password – register). This will allow access to our website. Thank you for allowing us to be at your service. We have checked your order number 2649575 and found that your pack is enabled so we request you to renewal your account from below mentioned link: http://tataindicombroadband.vsnl.com/renew/renew_broadband.jsp Click here under buy on renewal option. Enter Serial and Pin number provided. Click on Continue and follow online procedure. We trust the above information satisfies your query. For any further assistance, please feel free to mail us on [protected]@vsnl.co.in. We will be delighted to assist you. Warm Regards, Swathi Customer Service, TATA Communications Internet services ltd. -----Original Message----- MAIL SENT BY ME ON 28th APRIL ! From: [protected]@vsnl.com [mailto:[protected]@vsnl.com] Sent: Tuesday, April 28, 2009 11:18 PM To: [protected]@tatacommunications.com Cc: [protected]@vsnl.co.in Subject: COMPLAINT ! Importance: High HI I PURCHASED A RENEWAL PACK AND THE DETAILS AS GIVEN BELOW. BUT I FAIL TO UNDERSTAND THAT WHEN YOU ARE NOT ABLE TO COPE UP WITH THE TECHNOLOGY THAN WHY YOU HAVE INTRODUCED THIS ONINE PAYMENT SCHEME. YOU ARE RIPPING YOUR CUSTOMERS NOTHING ELSE. I HAVE TRIED TO RENEW MY A/C FOR MORE THAN 5 TIMES IN 2 DAYS AND CONTACTED YOUR CUSTOMER CARE DEPT SO MANY TIMES BUT THEY ARE GOOD FOR NOTHING. THEY CAN ONLY GIVE FAKE ASSURANCES, I WAS TOLD BY THEM THAT SOMEONE WILL CONTACT ME WITHIN IN 2 HOURS. ONE OF YOUR TEAM LEADER SRI DEVI THROUGH YOUR CUSTOMER CARE EXECUTIVE "RAJNISH" ALSO ASSURED ME THAT THE PROBLEM WILL BE RECTIFIED BY EVENING. BUT LIKE ALWAYS NOTHING HAS BEEN DONE. I REQUEST YOU TO KINDLY LOOK INTO THE MATTER AND GET MY A/C RENEWED OTHERWISE PLEASE REFUND MY MONEY i.e. Rs.1103/- ASAP. REGARDS, H.K.CHOUDHARY [protected] AS YOU CAN SEE IN THE MAIL ITSELF I TRIED MY LEVEL BEST TO RENEW MY ACCOUNT BUT THESE PEOPLE WERE NOT AT ALL BOTHERED TO HELP ME OUT. SO ON 30th APRIL AGAIN I MAILED THEM AND I RECEIVED A MAIL FROM THEM AS WELL. BOTH THE MAILS ARE ATTACHED BELOW : - ----- Original Message ----- From: customerserviceq To: [protected]@vsnl.com Sent: Thursday, April 30, 2009 1:13 PM Subject: FW: UNSATISFYING REPLY ! Dear Mr. Chowdhary, We apologize for the inconvenience caused to you. We would like to inform you that your concern has been forwarded to the our team. Our executives are working on your issue on high priority basis. We will get back to you with the feedback at the earliest. We need your support during this period which enables us to serve you better. Thank you for your valuable time and patience. For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you. Warm Regards, Sandhya, Customer Service, TATA Communications Internet Services Ltd [protected][protected][protected][protected] MAIL SEND BY ME ON 30th APRIL'2009 From: [protected]@vsnl.com [mailto:[protected]@vsnl.com] Sent: Thursday, 30 April, 2009 7:42 AM To: [protected]@tatacommunications.com Cc: ravindar.[protected]@tatacommunications.com Subject: UNSATISFYING REPLY ! Importance: High HI, BEFORE SENDING A REPLY PLEASE GO THROUGH THE PROBLEM THOROWLY, I TRIED RENEWING MY A/C WITH THE GIVEN SERIAL No AND PIN FOR SO MANY TIMES BUT NO LUCK. AFTER ENTERING ALL THE DETAILS, CONFIRMING THE PACK AND UPDATING THE PROFILE IT SHOWS ERROR. THIS I HAVE REPORTED THIS ERROR TO Mr.RAVINDAR MISHRA YESTERDAY AND HE TOLD ME THAT IT WILL BE DONE BY THE EVENING. IN THE EVENING I CALLED HIM, HE WAS BUSY IN A MEETING BUT PERSON WITH WHOM I WAS TALKING TO CONFIRMED ME THAT YOUR PROBLEM IS RECTIFIED. BUT AGAIN NO LUCK. I REQUEST YOU TO KINDLY REFUND MY MONEY AS YOU GUYS ARE NOT AT ALL SERIOUS IN HELPING ME OUT. REGARDS, H.K.CHOUDHARY [protected] THAN ON 2nd MAY'2009 I MAILED THEM TO REFUND MY MONEY AFTER DISCUSSING THE SAME WITH Mr.TARUN ON WHICH HE AGREED. AND I RECIEVED A MAIL FROM TATA COMMUNICATIONS AS WELL WHEREIN THEY HAVE ASKED ME TO MAIL THE SCANNED COPY OF THE TRANSACTION MADE BY ME. ----- Original Message ----- From: customer service To: [protected]@vsnl.com Sent: Saturday, May 02, 2009 12:51 PM Subject: FW: REFUND OF PAYMENT ( i.e. Rs.1103/-) Dear Mr. Chowdhary, We thank you for bringing your concern to our notice. We would like to inform you that kindly revert to us with the scan copy of your credit card displaying the transactions made in favour of Tata Communications so that we can forward your request to concerned team to do the needful. Thank you for your time and patience. For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you Warm Regards, Grace, Complaint Management Team, TATA Communications Internet Services Ltd -----Original Message----- From: [protected]@vsnl.com [mailto:[protected]@vsnl.com] Sent: Saturday, May 02, 2009 12:00 AM To: [protected]@tatacommunications.com Cc: ravindar.[protected]@tatacommunications.com Subject: REFUND OF PAYMENT ( i.e. Rs.1103/-) Importance: High HI AS DISCUSSED WITH Mr.TARUN, KINDLY REFUND THE PAYMENT MADE BY ME VIA CREDIT CARD AMOUNTING TO Rs.1103/- ASAP. PLEASE DO THE NEEDFUL ! REGARDS, H.K.CHOUDHARY [protected] ON 4th MAY'2009 I MAILED THEM THE ORDER NO. AND TOLD THEM THAT MY STATEMENT WILL BE GENERATED ON 7th MAY, SO ACCORDINGLY I WILL MAIL THEM THE SCANNED COPY BY 8th MAY'2009. ON 5th MAY'2009 I RECEIVED A MAIL FROM TATA COMMUNICATIONS WHEREIN THEY STATED THAT THEY VERIFIED THE RECORDS AND REQUESTED AGAIN TO MAIL THE SCANNED COPY OF THE STATEMENT. BOTH THE MAILS ARE ATTACHED BELOW : - ----- Original Message ----- From: customer service To: [protected]@vsnl.com Sent: Tuesday, May 05, 2009 12:16 PM Subject: FW: TRANSACTION DETAILS ! Dear Mr. Chowdhary, We regret the inconvenience caused to you. With reference to your mail we have verified our records and would like to inform you that kindly provide us the scan copy at the earliest to get the needful on priority. However your account got suspended on Apr 21st. Thank you for your time and patience. For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you. Warm Regards, Grace, Complaint Management Team, TATA Communications Internet Services Ltd. MAIL SEND BY ME ON 4th MAY'2009 -----Original Message----- From: [protected]@vsnl.com [mailto:[protected]@vsnl.com] Sent: Monday, May 04, 2009 7:36 PM To: [protected]@tatacommunications.com Cc: ravindar.[protected]@tatacommunications.com Subject: TRANSACTION DETAILS ! Importance: High Dear Grace, THANKS FOR YOUR EMAIL AND ACCORDINGLY I WOULD BE SENDING YOU MY BANK CREDIT CARD STATEMENT BY 8th MAY AS IT WILL BE GENERATED ON 7th OF EVERY MONTH. IN THE MEAN WHILE YOU CAN CHECK THE DETAILS :- Order Number : 2649575 Payment Mode : CC Bank Ref. Number :[protected] PLEASE DO THE NEEDFUL AT YOUR EARLIEST ! WARM REGARDS, H.K.CHOUDHARY NOW THE SHOCKING THING HAPPENED, ON 5th MAY EVENING AT AROUND 7:15 PM I RECEIVED A MAIL STATING THAT YOUR ACCOUNT HAS BEEN RENEWED SUCCESSFULLY. I WAS AMAZED TO SEE THIS MAIL AS I HAVE ALREADY INSTUCTED THEM NOT TO RENEW THE ACCOUNT AND REFUND MY MONEY. ----- Original Message ----- From: [protected]@tatacommunications.com To: [protected]@vsnl.com Sent: Tuesday, May 05, 2009 7:13 PM Subject: Successful Renewal of your Tata Indicom Broadband account Dear Harsh Kumar Choudhary, Thank you for placing your trust in us once again. Your Tata Indicom Broadband account has been successfully renewed. We hope that you have been enjoying the many features that your Tata Indicom Broadband connection comes pre-bundled with: 1. Net Telephony to make international calls with superior voice quality at surprisingly low tariffs 2. Roaming on Dial-up Internet using the same account 3. Advanced Mail Services 4. Engaging Multi-media content Should you require any assistance or if you wish to share a suggestion with us, email us at [protected]@tatacommunications.com or call the Customer Service Number in your city. Best Regards, Customer Service Tata Indicom Broadband WITHOUT MY CONSENT THEY RENEWED MY ACCOUNT AFTER HARASSING ME MENTALLY AND FINANCIALLY FOR 9 DAYS. YOU TELL ME IS THIS NOT EXTORTION OF MONEY ???????? I REQUEST YOU IN ALL ITS FAIRNESS TO HELP ME OUT IN GETTING MY HARD EARNED MONEY i.e. Rs.1103/- BACK ASAP. PLEASE TAKE SOME SERIOUS ACTION AGAINST THESE TATA COMMUNICATION LTD AS THIS IS THERE HABIT. WAITING FOR YOUR REPLY ! H.K.CHOUDHARY [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 20 Comments | |
Comments
TATA Communcications — Refuse to give me auth code to renew my domain name with other service provider
I was a tata indicom broadband now known as TATA commmuncations. During that time I have registered for a domain name for which I paid the entiremoney. I got the netconnection disconnected . Now my domain name is going to expire soon and they refuse to renew and refuse to give me the suthorization code which is required to renew the domain by other service provider.My location is Hyderabad
my userid with the tatacommunications is [protected]@vsnl.net
Please help me
Hi,
Pls arrange the hard copy of Tataindicom Broand Band Bill to the below Address for every month by couriere .
CMS COMPUTERS LIMITED
Dr.No : 50-94-15/2
Shanthipuram, Above Sahara India
Shankaramatam Road .
Visakhapatnam-16
Phone no :[protected]
Regards,
N.Usha
cms computers limited
shanthipuram
vizag-16
phone no :[protected]
Pls arrange the hard copy of Tataindicom Broand Band Bill to the below Address for every month by couriere .
CMS COMPUTERS LIMITED
Dr.No : 50-94-15/2
Shanthipuram, Above Sahara India
Shankaramatam Road .
Visakhapatnam-16
Phone no :[protected]
Regards,
N.Usha
cms computers limited
shanthipuram
vizag-16
phone no :[protected]
I have bought domain from Tata Communication Internet Services India in 2007, since then they have not released the domain authorization code thus forcing me the renew the domain at a higher price than other registrars. I've requested them up teem number of times but it seems they do not value their customers, all I get to hear every time I send them an email is that their team is working on the issue on top priority basis.
I'm being played at the hands of Tata Comm. Services. I request others seeking to own domains not to purchase any domain, email service from Tata Communication Service Ltd. as they do not provide complete domain control apart from being expensive. I've initiated legal action apart from posting on several web sites against buying domains from TATA Communications Internet Service Ltd.
I'm being played at the hands of Tata Comm. Services. I request others seeking to own domains not to purchase any domain, email service from Tata Communication Service Ltd. as they do not provide complete domain control apart from being expensive. I've initiated legal action apart from posting on several web sites against buying domains from TATA Communications Internet Service Ltd.
U HAVE TOLD THAT U ARE NOW GOING TO MIGRATE MY CONNECTION BUT DUE TO SOME PROBLEM U DID NOT DO ANYTHING NEITHER U MIGRATE MY CONNECTION WIRELINE TO WYMAX NOR WYMAX TO DIALUP
PLEASE DO FAVOR OF ME
PLEASE DO FAVOR OF ME
I wants to cancel my connection
please cancelled this Additional Static IP charges 2000.00
user name:[protected]@vsnl.net
mobile :[protected]
user name:[protected]@vsnl.net
mobile :[protected]
Tata Communications - TATA Indicom Broadband — Horrible Service - Exorbitant Charges
I am extremely unhappy that a company from the reputed group of Tatas is indulging in such shoddy service. I was charged Rs. 2000 for installation and security deposit, of which Rs. 1000 is refundable. I was promised excellent service and network, since the brand boasts of quality broadband service. Unfortunately, the service is terrible, the network is poor and I have not been able to browse the net, inspite of repeated customer care calls.I received my connection on the 20th of August, 2009 and I am now being billed for the flat rate of Rs. 1100 per month along with pro rata usage charges, which is highly unethical. For the amount the company charges, we expect better service. I chose this service provider, because of the brand value it carries. Unfortunately, it has fallen flat on its face, and I do not recommend this service provider to anybody living in Bangalore. I request the company to do something about its unprofessional approach to customers and spruce up the tariffs, because as of today, it has one customer less. I am terminating my connection because of this harassment. The loss of one customer might not make a difference to Tata Indicom, but it will be either Airtel's or Reliance's gain.
I had bought a Photo+ connection 4 months back, without informing me they disconnected one fine day and even after 4 months they are sending me the bills. I had experience with other operators in bangalore, but never had such problems. Tata Indicom service and customer treatment is on the top of its rubbishness.
Tata Communications Internet Services Ltd. — Frequent Disconnection - No Service On Time
Hi,This is with reference to one of my request number 10979318 registered in TATA Communications Internet Services Ltd. My name is Santhosh Natarajan residing at Chennai I am using TATA Indicom Broadband Connection Unlimited plan more than 1.5 years. They have offered me a smart plan (To Them) which is “Even the network not available or any line disconnection, whether a customer able to access net connection or not I need to pay around Rs. 800 every month. Because of this policy as a normal consumer I am suffering like anything and I have missed lots of online payments and paid late payment charges (Credit Card Bill, Mobile Bill, LIC Bill etc.). Moreover I am getting time to access my net only during my weekends and some government holidays but unfortunately most of my weekends or any holidays I am unable to access my net due to same technical issue by TATA Indicom. I used to call Customer Service as soon as I came to know my net is not working. For example I used to call them and inform about the disconnection on Friday evening but they will come and rectify the problem only after 48 hours that is on Monday. So what is happening here I am unable to access my net connection but I am paying my bill every month. If it’s something different problem means I could agree with them but this is same issue again and again happening on most of the weekends. They are not ready to give down time credit also. Down time credit will be applicable only if connection is not available for 72 hours i.e. 3 days. So they are taking very long time and they are coming after 2 days and rectifying the problem and they are saying problem is resolved within 72 hours so no downtime credit. I can or everyone can easily understand they are cheating the customer openly by not giving the connection on weekends and holidays because I am using an unlimited plan whether a customer able to access the connection or not customer needs to pay the bill every month.
I request you to please take an action against TATA Communications Internet Services Ltd. I definitely need an answer from them why they are doing like this? And they have to provide me good and immediate service. If they are unable to rectify the problem within 6 hours of time they need to provide me the downtime credit immediately.
Thanks & Regards
Santhosh Natarajan
[protected]@gmail.com
[protected]
Dear Sir,
Five since my broad connection is not working. Please do somthing about it.
user id:pkp [protected]@vsnl.net
Mohan/trivandrum/[protected]
Five since my broad connection is not working. Please do somthing about it.
user id:pkp [protected]@vsnl.net
Mohan/trivandrum/[protected]
Hi
I am a resident of 113-B, Pocket-M, sarita vihar, New Delhi-110076.On 29th of jan i recived a message from one of your dealer informing about the tata wimax broadband 384kbps-1.5mbps, unlimited 24 hours only 1000Rs monthly rent 4 month advance rent pe one month freeplz call [protected].
then he came to me introducing himself as Mahesh Kumar and told me details about the scheme and assured me to connect internet within 4 hours or so and also asked for advance.He gave me a recipt with form no A[protected] on 29 th taking a advance of Rs3500 and then after his phone was switched off on 30 th of jan and after then he never called or contact me in anyways.Please look unto the matter n inform me on my no-[protected] .i hope you will look sincearly into the matter and find the one responsible for this inconvinence.Thios is not only the matter of my faith but it it also the matter of your service and costumer circle
Thanking you
Santosh Gupta
I am a resident of 113-B, Pocket-M, sarita vihar, New Delhi-110076.On 29th of jan i recived a message from one of your dealer informing about the tata wimax broadband 384kbps-1.5mbps, unlimited 24 hours only 1000Rs monthly rent 4 month advance rent pe one month freeplz call [protected].
then he came to me introducing himself as Mahesh Kumar and told me details about the scheme and assured me to connect internet within 4 hours or so and also asked for advance.He gave me a recipt with form no A[protected] on 29 th taking a advance of Rs3500 and then after his phone was switched off on 30 th of jan and after then he never called or contact me in anyways.Please look unto the matter n inform me on my no-[protected] .i hope you will look sincearly into the matter and find the one responsible for this inconvinence.Thios is not only the matter of my faith but it it also the matter of your service and costumer circle
Thanking you
Santosh Gupta
Hi,
In the month January for almost two consecutively weeks my net didn't worked and I was very annoyed with it. It tried to contact the cutomer care number given to me [protected], which said the phone is switched off, and the other number [protected] in which the IVR keeps own repeating the same thing. I don't know what this is. Then I was out of town, and when returned back it was working, but this is not done at all. Even I am trying these numbers the problem is same. I want new customer care numbers which are in working condition.
Regards
Sandeep
In the month January for almost two consecutively weeks my net didn't worked and I was very annoyed with it. It tried to contact the cutomer care number given to me [protected], which said the phone is switched off, and the other number [protected] in which the IVR keeps own repeating the same thing. I don't know what this is. Then I was out of town, and when returned back it was working, but this is not done at all. Even I am trying these numbers the problem is same. I want new customer care numbers which are in working condition.
Regards
Sandeep
My net was not working since 13th Jan till 23th.
On 23th ur person came and repaired the cable.
I had mentioned at the time of last bill regarding the wave off that i should get
for those days(13th to 23th). But no action or wave off given to me.
This problem i m facing all the time of billing.
Plz see to it and take needful action as soon as possible so that i dont hv to face the same problem again in future.
I will pay the bill only when i m been given the wave off.
Thank You
Romanbaig Mirza
Ahmedabad
On 23th ur person came and repaired the cable.
I had mentioned at the time of last bill regarding the wave off that i should get
for those days(13th to 23th). But no action or wave off given to me.
This problem i m facing all the time of billing.
Plz see to it and take needful action as soon as possible so that i dont hv to face the same problem again in future.
I will pay the bill only when i m been given the wave off.
Thank You
Romanbaig Mirza
Ahmedabad
Hi,
In the month February for almost two consecutively weeks I tried to contact the cutomer care number given to me 60607070, in which one of i spoke wiyh one of your executive regardind the disconnection for the broad babd facility that we were using as now we do not require it, for which he had asked me to go to this site i.e. on 23.0.2010 to post a complaint against it, which i had done but as there was no reply from your end, in which we mentioned that from 1st of March 2010 we do not want the tata connection as the billing cycle also starts from 1st so we request you once again to kindly disconnect the broad band line. otherwise you would be charging us unnessarily for its only 2nd Of March today kindly do not delay.
In the month February for almost two consecutively weeks I tried to contact the cutomer care number given to me 60607070, in which one of i spoke wiyh one of your executive regardind the disconnection for the broad babd facility that we were using as now we do not require it, for which he had asked me to go to this site i.e. on 23.0.2010 to post a complaint against it, which i had done but as there was no reply from your end, in which we mentioned that from 1st of March 2010 we do not want the tata connection as the billing cycle also starts from 1st so we request you once again to kindly disconnect the broad band line. otherwise you would be charging us unnessarily for its only 2nd Of March today kindly do not delay.
TATA communication WIMAX Broadband — Not returning money and neither providing speed
I have taken connection two months earlier , and at time of taking connection they promised me good speed and nice offer if I pay three months advance rent which I did.But after two days I started getting 1/5th of the desired bandwidth for which I am paying.It has been more than two months I am facing this issue .This issue was not resolved even after registering tons of complaint.Finally I asked to return my money back and then they refused to give my money and speed had became worst.Please help me out on this issue .
my id is [protected]@vsnl.net. I have raised several complain to customer care talked to lot of officer but all are useless and wasting my time. Unfortunately we choose to be Tata indicom wimax connection for our internet need and I am fighting to Tata guys to get a smooth net service. Almost 4 days our net was totally down.
complain nos are
12548860
12546226
12524408
12502990
Here complain no 12502990 and 12546226 was closed without talking to any body from us. They closes issue and ask gain for 24 hrs.
I talked to nodal officer Mr. Gaurav ([protected]), Ms Ratan[protected] and many lower level staffs but all are not able to resolve the problem we are getting. Ratan even promised us to resole the issue any how by today but she again failed.
Tata guys are useless now. I have already paid TATA 6 month advance to get this service. Could you tell me how I can get the service from TATA or TATA will choose to refund me. thanks prakash prastogi at sisoft.in
complain nos are
12548860
12546226
12524408
12502990
Here complain no 12502990 and 12546226 was closed without talking to any body from us. They closes issue and ask gain for 24 hrs.
I talked to nodal officer Mr. Gaurav ([protected]), Ms Ratan[protected] and many lower level staffs but all are not able to resolve the problem we are getting. Ratan even promised us to resole the issue any how by today but she again failed.
Tata guys are useless now. I have already paid TATA 6 month advance to get this service. Could you tell me how I can get the service from TATA or TATA will choose to refund me. thanks prakash prastogi at sisoft.in
sir,
i m facing the problem of irregular connection from ur broadband. every month we are out of internet for four to five days and we have the speed problem also we have given complaints but no actions where taken for our problem we called out customer service number and instead of solving our problem they are ordering us to go according to their convenience. we are disgusted with ur customer service as well with ur connections and we are not going to pay until and unless our problem is solved my coplaint numbers sre as follows:
1. 13519756
2. 13602146
i m facing the problem of irregular connection from ur broadband. every month we are out of internet for four to five days and we have the speed problem also we have given complaints but no actions where taken for our problem we called out customer service number and instead of solving our problem they are ordering us to go according to their convenience. we are disgusted with ur customer service as well with ur connections and we are not going to pay until and unless our problem is solved my coplaint numbers sre as follows:
1. 13519756
2. 13602146
Dear Sir,
My name is Binod Kumar Singh, I am employee of M/s Kamladityya Construction Pvt. Ltd.I had applied a broad band connection in the name of M/s Kamladityya Construction Pvt.Ltd in Nagli Sakrawati Chock, Near TATA Service Centre, Najafgarh Road, New Delhi-110043. We have submit documents and Rs. 3310.00 in cash to Manish Jaiswal (Omni Communicatio, Dwarka Sector-7, Near H.P. Gas Agency). When your engineer came to my office, he told me due to low height can't give you connection. he gave me a refusal receipt. (Receipt No.NFUR : 46N064732). Thereafter I called to Manish Jaiswal, he told me your cash will be refund within seven days. After seven days when I did not get refund I call again, he told me your cash will be refund don't worry. I called every day but he told me always same. So I asked you. what I do. please solve my problem.
Thanking you.
Binod Kumar Singh
Mob : [protected]
email id : [protected]@yahoo.com
My name is Binod Kumar Singh, I am employee of M/s Kamladityya Construction Pvt. Ltd.I had applied a broad band connection in the name of M/s Kamladityya Construction Pvt.Ltd in Nagli Sakrawati Chock, Near TATA Service Centre, Najafgarh Road, New Delhi-110043. We have submit documents and Rs. 3310.00 in cash to Manish Jaiswal (Omni Communicatio, Dwarka Sector-7, Near H.P. Gas Agency). When your engineer came to my office, he told me due to low height can't give you connection. he gave me a refusal receipt. (Receipt No.NFUR : 46N064732). Thereafter I called to Manish Jaiswal, he told me your cash will be refund within seven days. After seven days when I did not get refund I call again, he told me your cash will be refund don't worry. I called every day but he told me always same. So I asked you. what I do. please solve my problem.
Thanking you.
Binod Kumar Singh
Mob : [protected]
email id : [protected]@yahoo.com
sir,
My connection is name of [protected]@vsnl.net at Vadodara Gujarat, we have unlimited connection of 512 kbps.We are using your connection since four to five years, right now we pay Rs.1158/- every month. We are facing the problem of irregular connection from you since six month. We complain to your toll free every time but all the time they take minimum four to five minutes for complain, Local person never pickup the mobile. Our office start at 9 am to 8 pm. when we give complain they says that your problem will resolve in next 72 hours. but we are paying you unlimited internet connection charge. If they are able to start connection it will start in the evening when we are going to close office, and that your people says that your uses is there on that day. Next day same happen, you can check our complains. We are in Gujarat and we have to give complain to you at Chennai, Mumbai or Bangalore we dont know where they are talking with us. There is no local person who solve our problem. We are tired with your service. If you are not able to give us constant connectivity we have to change over to other service provider.
Thanking you,
Raghuvirsinh Chauhan
Mob: [protected]
email ID: [protected]@hotmail.com
My connection is name of [protected]@vsnl.net at Vadodara Gujarat, we have unlimited connection of 512 kbps.We are using your connection since four to five years, right now we pay Rs.1158/- every month. We are facing the problem of irregular connection from you since six month. We complain to your toll free every time but all the time they take minimum four to five minutes for complain, Local person never pickup the mobile. Our office start at 9 am to 8 pm. when we give complain they says that your problem will resolve in next 72 hours. but we are paying you unlimited internet connection charge. If they are able to start connection it will start in the evening when we are going to close office, and that your people says that your uses is there on that day. Next day same happen, you can check our complains. We are in Gujarat and we have to give complain to you at Chennai, Mumbai or Bangalore we dont know where they are talking with us. There is no local person who solve our problem. We are tired with your service. If you are not able to give us constant connectivity we have to change over to other service provider.
Thanking you,
Raghuvirsinh Chauhan
Mob: [protected]
email ID: [protected]@hotmail.com
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Plot C-21&36, G Block, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400098
Tata Communications Wifi Prepaid — faulty usage monitoring
I have purchased a TATA WIFI prepaid connection online on 16th june, the serial number is 6875443.( rs 500 pack ) Even a faulty electricity meter works properly.Ideally it should work for 500 minutes, unfortunately the cost i think is working to Rs 10/- per minute. To top it all, when you log into user account, it only shows balance left and gives no details of the past usage period.
I need to know what is to be done.