Tata Communications Complaints & Reviews

Hi support
Please go through the below mails, no one is responding on the subject.
regards
Harjinder Singh
[protected]

From: Harjinder Singh
Sent: 12 February 2018 17:54
To: 'Billing Services'; 'Customer Service (SME-India)'; 'Indramani Behera'; 'Sumit Athalye'; 'Soumitra Das'
Cc: 'mubeen.[protected]@tatatel.co.in'; 'Ankit Namdeo'; 'Amartya Sarkar'; 'Binay Kumar'; 'Saheli.[protected]@tatatel.co.in'
Subject: RE: Price Revision
Importance: High

Please revert.

From: Harjinder Singh
Sent: 09 February 2018 11:07
To: 'Billing Services'; Customer Service (SME-India); Indramani Behera; Sumit Athalye; Soumitra Das
Cc: mubeen.[protected]@tatatel.co.in; Ankit Namdeo; Amartya Sarkar; Binay Kumar
Subject: RE: Price Revision

Please let us know whether you are interested or not, we can’t wait any more.

From: Billing Services [mailto:billing.[protected]@tatacommunications.com]
Sent: 07 February 2018 11:25
To: Harjinder Singh; Customer Service (SME-India); Indramani Behera; Sumit Athalye; Soumitra Das
Cc: mubeen.[protected]@tatatel.co.in; Ankit Namdeo; Amartya Sarkar; Binay Kumar
Subject: RE: Price Revision

Dear Harjinder,

We apologize for inconvenience caused to you & further Our internal team will take care of below query.

Aside Soumitra & Sumit,

Please check

Thanks & Regards,

Issue Resolutions Team
Billing Helpdesk
billing.[protected]@tatacommunications.com
(Customer Service Billing Enquiry NO +[protected] or Toll Free No. [protected],
( IP: 513373/524114 )

From: Harjinder Singh [mailto:[protected]@tsl.net.in]
Sent: Wednesday, February 7, 2018 10:36 AM
To: Billing Services; Customer Service (SME-India); Indramani Behera
Cc: mubeen.[protected]@tatatel.co.in; Indramani Behera; Ankit Namdeo
Subject: RE: Price Revision
Importance: High

I think no body in Tata Communication is getting time to revise the same, we have to look for the alternate solution.
It is very sad about the response getting from M/s Tata Communication one of the reputed firm in India.

From: Billing Services [mailto:billing.[protected]@tatacommunications.com]
Sent: 06 February 2018 12:38
To: Harjinder Singh; Customer Service (SME-India); Indramani Behera
Cc: mubeen.[protected]@tatatel.co.in
Subject: RE: Price Revision

Dear SME team,

Please confirm on below mail.

Thanks & Regards,

Issue Resolutions Team
Billing Helpdesk
billing.[protected]@tatacommunications.com
(Customer Service Billing Enquiry NO +[protected] or Toll Free No. [protected],
( IP: 513373/524114 )

From: Billing Services
Sent: Saturday, January 20, 2018 9:31 AM
To: Harjinder Singh; Customer Service (SME-India); Indramani Behera
Subject: RE: Price Revision

++SME team,

Please check and do the needful.

Thanks & Regards,

Issue Resolutions Team
Billing Helpdesk
billing.[protected]@tatacommunications.com
(Customer Service Billing Enquiry NO +[protected] or Toll Free No. [protected],
( IP: 513373/524114 )

From: Harjinder Singh [mailto:[protected]@tsl.net.in]
Sent: Friday, January 19, 2018 11:29 AM
To: Billing Services
Subject: Price Revision
Importance: High

Hi support

As we are having the following link with M/s Tata Communications, Please revise the rate and give us the quotation for the year Jan’18 – Dec’18

Kolkata – [protected] - 2 MBPS
Mumbai – 091MUMB[protected] MBPS
Delhi – 091DELH[protected] KBPS
Kharagpur – 091MIDN[protected] MBPS

Please send the quotation at the earliest.

Thanks & Regards
Harjinder Singh
[protected]

Dear Sir,

I have purchased LG led tv on Jan 14, 2018 Order no[protected] using online shopping(Tatacliq.com) the product was delivered on 20.1.2018.
After a day LG brand technicians came to my home while unboxing the product they found it is a damaged product.
Immediately they clicked snap for raising return request.I raised the request, till now i didnt get any response. I am pleased to refund my 40, 000/- rs money back.
I am totally frustrated to purchase in Tatacliq.com. I swear that i will never purchase in Tatacliq.com again.
I have forwarded my complaint to PRESS reporter from Thuppariyum Visaranai in chennai.
Please get my money back.

Worst experience ever for online shopping, had ordered an epson wifi printer l385 on 19th nov. Thru them made the biggest mistake trusted them as they use the tata brand before cliq, got a message from croma on 21st nov. Confirming the order and sending an email confirmation after that no delivery, no calls, had to call and check came to know the order is under process, lodged a complaint 25th nov. Complaint number [protected], was told give give a resolve in 48 hours, no answer, had to follow up the same, finally their customer care (I don't think they should use this word) informed me that they are cancelling the order as they don't have stock, i informed them that when i had placed the order it was in stock and i would like you to fulfill your commitment and after 2 days (I. E 29th nov.) croma sends me an email asking me you must have enjoyed shopping with us with the product delivered with the invoice details. Had to call up the customer service but they said we will check and get back and then i get a message from croma on 2nd dec. At 10:11 am your complaint has been resolved please call customer care and the funniest part is they say your order has been cancelled (So looks like the team sits for a get together and takes a decision on the customer's behalf, great team work). Then i get a call at 12:54 pm saying we are looking into your complaint and will get back by evening and at 3:23 pm they send a message that the order has been cancelled and refund the amount. Have really broken the trust and value of tata brand, they should remove the tata and then see how many people actually shop on their site. Worst customer care, worst people and no communication network within the company they themselves don't know what their right and left arm are doing. Guys don't trust a word their customer care promise's to you as they just won't to get you of your back.

Paytm mall provided bad services of customer its too much once time i recharge my mobile but after 7_ 10days my wallet wrongly debited 399 rs and again recharge my mobile i make a complaint but paytm head shivam did't solve my query and speak wrong information. Plese help me i am too frustrated. Paytm also go againt my credit. Its my order id [protected]

Stray dogs to be removed
We have atleast 10 stray dogs in our colony that keeps braking all day long. Its so difficult for us to get back to home during the night time after our shifts. Also during the night shift, when we sleep in the day time, they are causing a lot of disturbance.

Our address:
C/o m. Santhanam
Indian's women pg
No:13, kumaran street
Pudur, ambattur
Chennai
600053.

I have placed my very first order on www.tatacliq.com. on 14.10.17 and my order Id is[protected].

At the time of placing order they have showed that it will be delivered between 17th to 19th October 2017. I have not received any feedback after that. When i contacted them on 17th they told that it will be delivered by 21st October 2017.

But it didn't even got dispatch on that date. When I contacted them again, they said that it is getting delayed due to high festival order volumes. Then subsequently after two days when i contacted them again, they said that seller has cancelled this order because of not availability of stock.

how can they say like that and accept the ordee once they are not having stock ? they have used my money for these many days and not even supplied my order. till this time, i have not received my money back.

Nees to take some strick action on them.

Server message

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Order ID- #[protected]

I placed the order on 10th october for a microwave, they delivered a faulty one and hasn't been able to take it back yet, repeatedly i have mentioned that i am only available on the weekend so do the process ASAP but they say it that they will do but the fail.
now the return has been initiated but they have some background process thats taking time. again i mentioned them that i wont be available on weekdays so they said that they will do it atmost by sunday, but i am sure that they will fail to do so.

They have already ruined my Diwali by giving the faulty product to me and are ruing my long weekend as well, while they sit on my hard earned money, here i have wasted so much of time due to their faulty product and process.

I operating atm of indicash (A tata products) atm id is

Tyrn0029 at siraspur village, samaypur badli delhi 110042 on

Dated 13/09/2017 time 19:20 but i could not received amount rs.

9000/- (Nine thousand only) and which was debited my account.

Transaction id is 6069...5261/[protected]/[protected] on

Dated 13/09/2017. I inform to atm customer care & branch also but i could not get any response. It is very serious matter.

Kindly solve the same and credited my

Account of rs. 9000/-. Which was not received by me in atm.

I have some urgency with money, hope you people can understand common mans problem.

Amount: 9000

Date time: 13/09/2017, 07:20 pm

Contact mail id: [protected]@gmail.com
Mobile: [protected]

Bank - union bank of india (Ubi)

Tata teleservices likely to shut down this month???
For mobile, wireless, wireline and broadband services

My office broadband is not working since last 25 days.
Unable to register complaints without circuit id, my connection id old, i don't have circuit id.
How to close this issue???

Ref. : http://www.business-standard.com/article/opinion/tata-teleservices-likely-to-shu...⇄

I had purchased domain practicedesign.co.in from the company. They closed the business without so much as mail intimation. Last 15 days i am contacting them for unbinding domain but mails have no response, phones not received and couple of times when i can get connected the lady says to lodge a complain on url that does not work and hangs up. My business is suffering as website is down and mail services also down.

Dear manager/officer,

I am availing a tata indicom broadband
Facility (Billing header says tata docomo broadband bill); my detail are as given below,

User name: chinmay satbhai ([protected]@vsnl.net)

I am unable to avail internet facility from many days.

Waiting for your immediate corrective action.

It had been very bad service from your end. On top of it, i am not getting any reply from the customer care. Thus, i declare that if i do not get any reply within next 7 day i consider that tata communications is not going to any further services. Also, from the day my services were stopped, i am not going to pay any bills. If the company is trying to stop the services it should first give us the notice and return back our security deposit.

Thanking you,
[protected]@vsnl.net
[protected]@gmail.com

[protected]@vsnl.net

Online payment facility not there.

No tata docomo representative is coming to collect the cheque. Advising me to pay bill at shivajinagar. I am on official visits to outstation. How can i pay the bill for the?

Pl open the broadband as a special case and send your representative to collect the cheque of rs 4312/-.

Ashok kumar shrivastava
[protected]

Frequently, the url login. Vsnl.com is unavailable. I have been using a mail account for more than 10 years and have paid rs. 900+ every year, just for mailbox. I have given my mail address based on this site to many agencies. Hence, i need 24/7 access to my mail account. Because of frequent "403" errors, i am unable to access the mail and have to keep trying at different hours.

Hi,

I went to this site (Tatacliq.com) to buy sandals, which i was planning to gift to my brother on his birthday.

I compared the item in amazon, flipkart, myntra and tatacliq. Tata cliq had a good pricing and they where ready to deliver the product before the date i wanted it on. I wanted to gift it to my brother for his birthday on 23rd of july and they were ready to deliver it between 19th and 21st july.

I was very much impressed and placed the order for red tape brown cross strap sandals (Size uk/ind -10).

They charged me rs. 768/- which was an offer price. This happened on july 12th 2017 (Wednesday).

Even i referred the website to my colleagues who were around, since they were not even aware of this website (Which i regret now).

I got the order confirmation email and sms from tatacliq. They also provided the order tracking link to track the order.

On monday i. E, july 17th 2017, morning, i checked the website to track the order and was shocked to see that the seller have cancelled my order even without letting me know about it.

They didn't even bother to let me know about the order cancellation and it happened from the sellers side.

When i checked the order tracking section, it had message saying "we are sorry! We had to cancel your order".

They had my mobile number and e-mail id, they could have at-least informed me well and before so that i could have ordered the same item from some other reliable online stores.

I even informed this to the customer support guy of tatacliq who came on chat, he also told me like, they are helpless and the money will be refunded in 10-15 days. 10-15 days.

Now its too late and no other online stores can deliver the item before the date i wanted it, even if others have this item on there store.

I am very much disappointed about there service and i regret a lot for referring this website to my colleagues.

I told them about this situation and its one among them who told me to tell this to the whole world, when they were not even ready to inform me about order cancellation, when other online stores like amazon and flipkart calls the customer for order confirmation and cancellation, here tatacliq is not even sending an email on cancellation. Couple of the items i ordered on amazon and flipkart have also had this situation, like the stocks were over, they were pretty decent to call me and ask what would i like to do next, refund or order another item of same price.

And now when i checked the website, they have item on store and the price have increased by rs. 100/- and the new price is rs. 868/-.

I doubt, like the seller cancelled my order to sell it on a higher price.

Please beware of the sellers and the service of this website. Refrain from using it.

I have attached the order details and current stock available pictures of the product.

You guys can check it out.

Thanks,

Vishnu

Hello
I had ordered some accessories from tatacliq which is an e-commerce platform like flipkart and amazon.
There was a sale which was going on their website so i decided to order shoes at discounted price. Soon i placed the order and they confirmed the order and the delivery date was 1 week.
After a few days i got notification from their side that the order has been cancelled.
So i called up customer care and they informed me that there were some technical issues and they can't process my order and i need to place a new order, now the price of the shoes are triple to what they were before.
I had ordered these shoes for some occasion.
Can i file a complaint against them?
There was a similar case in 2015 with flipkart and the consumer was compensated for this.

As i have received legal notice ref a9028/stch8135 please let me know the reason of sending this notice as per agreement we have to take a payment from you so at first please confirm us how you calculate this dues bcz

1st agreement date was 07 dec 2012 and also the rent will start at that date of 7th of every month now pls give me detail of total pending dues calculated by you
As per our calculation there will be rent pending from your side which was need to clear from your side is as follows - first rent -7/11/2016, second 7/12/2016 and 3rd was of 7/12/2016 to 01/01/17 (As rent was due on every 7th of the month)
2nd i have called you to get your electricity bill clearance but there was not any response from your side and after that i also send you mail (Pls chk mail) at that months outstanding electricity bill (Which was from 16/10/16 to 16/12/2016) as this was your duty you have to chk all bills before finalizing all the things as earlier.
After non response of electricity bill clearance we finally paid at our end of all your pending electricity bill which was 14906/- (Fourteen thousand nine hundred and six rupees

So total amount we have to taken from your side is 3 months rent @7013 rs which is 21039 and 14906 of electricity bill so total amount is re 35945/- thirty five thousand nine hundred fourty five rupees so please arrange to clear all these dues and please tell us when these will be cleared as till date we are waiting for your revertal
But we got the notice rather any call of clearing outstanding rent payment and electricity bill from your side and also we deeply honor our relations with tata but as you mentioned that you had called us many times so mam just a little amount of rs 8474/ never matter in any case…

If we have to pay this amount i am really happy to final all dues as always i don’t want to get bad relation due to this mini amount but please give me full clarity as soon as you provide me detail i will send rtgs/draft or online payment towards you.


Important-mam please give us detail when you called us or send any mail regarding payment as you mentioned that you have sent many mails and calls please don’t lie as i have called you for electricity payment and also you have online access of electricity bill then why you have not paid the electricity bill at your end

Hope to get an positive response from your side also if there is pending dues from our side we are ready instantly but please clear once all the doubts
Also in this regard lots of mails sent to below mail ids but no response till date
Tarika suri, "munish sharma (Bail)", virendra bhor, [protected]@indicash.co.in

Thanking you

Regards
Ashok sharma

Cancelled products from order no.[protected]

Above is my order id and i placed my order on may 28 and on may 28 2017 i received one email from their end that my order has been cancelled and they have initiated me the refund.

Its been more than 9 days i have not received my refund yet. Whenever i call their customer are team they says only one thing you will get the refund in next 2-3 working days. Till date i do not see any refund in my account.

Now, when today i spoke to their supervisor he said that there is some technical error due to which the refund has been stuck. I mean this is seriously annoying.

I shop with many websites and really ahppy while shopping with them, myntra, jabong, flipkart is much better.. Never hop with tatcliq, the prices are high and very poor service. Its a negative marking from my end..

My wifi modem that is being used in the house just stopped working suddenly on the 12th of May 2017.
It has not yet started.
We put the whole modem off and on many times after it stopped; but the power itself is not coming to the wifi.
Please come and assist us as soon as possible.

It's a 300 Mbps Wireless N ADSL2+ Modem Router Model No. TD - W8961ND
"TP - LINK"

Hi there i Riddhish Parekh would like to inform you that i ordered 1ton split ac from tatacliq and they're sending a 18mnths Old product for that i complained abt 5 to 6 times at customer care bt thare is no response from there so i raise my complaint to there senior authorities bt there r said that they raised my complaint to there large appliances department for resolution so i hve to wait for 2 to 3 days to get resolution bt still now i m waiting for their reply i talked same thing almost 5 to 6 different senior authorities they all answered same i harresd from last 3 months bcoz they not taking any action right now i ready to give their product back bt they are not refund my money back for that they said it takes 5 to6 working days to process my refund so how can i trust them.
I hope yr department help me to resolve my problem. I attach photo for yr reference