Tata Communications Complaints & Reviews

Complaint number as registered with tata communications: 16094402 This is the worst response we have received from a corporate! Our internet is not working for the past 1 week and 2 days. Nobody has even bothered to follow up the complaint or visited our place to find out what is wrong. We sent our personnel to their local office only to wait for 2 hrs without proper response. This is very irresponsible behaviour at their end. It’s now 1 week and 2 days since our complaint. It is next to impossible to run a medical clinic without any internet connection! I am certainly NOT going to recommend their service to anyone.

We are Central Govt organization i.e. O/o the Additional Director General of Audit. Our ID No. is [protected]@eth.net. Since 17.04.2014, there is no internet connection in office and we are facing problem in day to day work. Even on repeated reminders there is no service from your end. Whenever we make complaint on phone, it is replied that ‘Server’ is down and today it is replied that server is showing OK and there is problem office, though no one visited this office for looking the problem. If you remember, we had two internet connections but due to your poor service one of the connections was returned. This time also we are planning to return your services due to poor response i.e. Customer Care. Further you are requested to refund the amount for the period from 17.04.2014 till you service is revised. We tried to contact on phone No.[protected] and fax on[protected]/ 66605335 but all in vain. Really when you want to contact, you can but we are trying since last so many days and we get reply as "Server Down". Please consider this on TOP PRIORITY.

Dear All,

You better to be careful in this regard in future...just prior notification is not enough...do you ever care to check up that how many times i have informed you about the wrong information of payment done...last 'notification' you made about the total outstanding around 15000/- + which was incorrect then i contacted your local kolkata office sales guys(who is good for nothing) who verbally informed me the outstanding was around 11500/- and also informed me that if we make the payment then the server again will be activated...and we done the payment...& you know the consequences...
throughout from the beginning there has been misinformation about the outstanding payment which i have informed you but that problem has never been resolved...what about our security deposit amount? you didn't care to address that issue...

we need our data back at any cost...it will be a disastrous for us, we may loose crores of business ...we'll not let it go just like that...your so called "prior notification" is not enough...

My complain for TATA COMMUNICATIONS about is not being empathetic for its customers...
1) Misinformation about customer's payment done...
2) Mis guidance by local kolkata office employee that if we clear the outstanding payment then we'll get our data back even if that account is terminated.
3) Not being empathetic by tata communication hyderabad technical staff
a) by unable to understand/judge the customer's sentiment when the customer raised an issue about the amount of outstanding payment which eventually proved that the amount they have mentioned was wrong ...
b) Not being care to inform their customer that the security deposit which a customer has deposited at the time of taking the TATA COMMUNICATION CLOUD COMPUTING and how that amount is being adjusted/utilized before the termination of customer service.
c) Lastly one or two technical staff of your hyderabad office has told me that they are working at back end to retrieve our data and there is possibility to get that back...but i guess that was not correct...

Eventually now we understand we have lost our all business data...and needless to say we are in total lost...

I am sending this email to all concern in a great grief & frustration...I'll take up this issue now in court...I'll fight this case legally till the end...

Thanks for your understanding...

Rgds,

Sandip Kodaly
(Director)
Regal Hi Tech Agro Projects India Ltd

ON 7th march 2014, I have submitted a Cheque( no- 000071) of Rs. 4000/- dt.7/3/14 on Bank of Baroda

to drop box (sk 0681 ) at Lake Auto Srvices - Kolkata -&00029, -- till to this date there is no reaponse

inspite of my several communication with their establishments at Kolkata, at Sec-V and Mumbai over

phone ! Who is there in this Company to assist ?


sudhi kanta datta
sr. citizon
kolkata -700026
[protected].

Dear Sir / Madam, I'm Vinay Sawant a regular user of Tata broadband connection for continues 5 yrs in 2009, 2010, 2011, 2012, 2013. For a connection which i have surrendered in 2013 account no. ACC[protected], firstly the Legal and Recovery department person has send email mentioning that i have not returned the DSL Router . Since they have send this email after 1 month of Surrendering of connection i had the Receipt to show that i have returned it.So that issue got closed. Now 2 days back i have got a message in my mobile that i have not paid Rs.840 for account no. ACC[protected] which i have already surrendered in Dec, 2010 by paying the last bill . They want me to pay this amount or i have to come to court. Now at present i don't have 4 yrs old bill to show that i have paid that amount of Rs.840 which was the final bill of that account at the time of surrendering the account. I want tata communication to look in this matter . So that old customer like me should not face such problem. Since its really irritating. I request Tata Communication and there Collection Agency to organize their data and in this way only old customer like me will not face such problem. I request Tata Communication to stop playing such Hit and Trail method with the old customers.Since no one keep all the bills of transactions which they have done 4 yrs back. Please send me the required proof if Tata Communication still feel that i have not paid that amount of Rs.840. Thanks & Regards, Vinay Sawant

I had submitted my cancellation request on 29th Sep 2013 with Service request number[protected]. I have fulfilled the necessary process and submitted my photo id and closure request to Tata outlet at Fathegunj at Vadodara. I have also attended calls and asked for closure of the account. Despite that the company has been generating bills till date to me and after several emails requesting them to close the account have not closed the account. The company staff keeps on calling me all the time and harasses me, asking to pay while I have not used the services nor have the device.

Prior to this also they have done similar thing and then threatened me too. I want their calls to stop and as a customer have the right to close my account. I work with Smart Campaign which is a global initiative towards protection clients rights in microfinance and Head India Operations. If I cannot help myself, how do I help the poor clients. I want justice and some punishment for the company so that they don't repeat this with any other client. They need to improve their practices .
Please help me my phone number is : 91-[protected]

I have been using Tata comunications broadband service from last 7 years but last week they deactivate the service without prior notice/SMS/Mail while we are having Rs.2768 balance. Before 3 or 4 days they weneyre saying that they can't resume service due to technical problem and will return the amount but when we check the account online we came to know that account is activated but at home internet isn't working so it means that they are not providing service but in actual connection is active so we can't claim the money.

Sir/Madam,
With reference to Service Request No. Closed: 15345642 I had a conversation with the authorised person and was informed that there is NO AMOUNT DUE AND THE SERVICE HAS BEEN TERMINATED. After this a person came and collected the modem from my place.
Inspite of this people are calling up from your company's side and asking for the payment of 612.97 and modem.
I would request you to look into the matter and reply at the earliest. I AM BEING HARASSED FOR THE LAST FEW MONTHS regarding this issue at all odd hours of the day inspite of asking the representatives to call at a more convenient time as I am a doctor and can not hamper the life of the patients for such trivial issue. Please find the other e mails relevant to this issue and respond at the earliest.
Regards,
Sayantika Sarkar

With reference to this another mail was sent on 24.062013

To
Tata Communications

Sir/ Madam,
This is to notify you that last month I had asked verbally for termination of the internet connection after full payment of bill to the authorised person coming to my place every month to collect the bill. I had asked him, since he is an authorised person of the company, if telling him would suffice and at that time the person agreed to inform the authorities and do the needful. After this I did not use the service anymore.
Few days back I received a call from your company and again the information regarding termination of the service was given to the caller.
Today the person who comes to collect the money came to my place again asking for money. When he was told again he denied the entire previous conversation and told us to mail the company regarding the termination. Moreover the person authorised misbehaved, abused and created nuisance in my residential apartment.
Today after calling the toll free number and talking to the executives I came to know that a mail needs to be sent to terminate the connection. I was unaware of this information till today.
I have few questions regarding these recent events:-
1. If the person authorised by the company does not give information regarding the service provided then how can the customer be held responsible?
2. How can a person authorised by the company come to a residential apartment and create nuisance? I have been a user of this service for many years and till date there has been no disputes regarding payment. Tata being a reputed Indian brand should immediately look into it so that customers are not harassed further.
3. The delay in sending this termination of service mail is because of the lack of proper information given to me. So why do I have to pay when I have not used the service and also informed.
I have been a user of Tata products and services for many years and have never experienced such harassment. Kindly look into the matter and do the needful so that my trust in the company remains.
Thanking you,
Sayantika Sarkar

Photon number - [protected]
First ticket[protected] Created on 14/04/13
Second ticket[protected] created on 07/05/13
It is 42nd day, I have contacted Tata regarding my problem and I am still facing the issue.

Below is the email chain that is going between men and Tata's representatives but they haven't provided any resolution yet. I have been continuously chasing them for resolution for over a month now but haven't got any satisfactory and timely reponse yet. ==============================================
From: Shailesh Srivastava [shailesh.[protected]@tatacommunications.com]
Sent: 23 May 2013 15:32
To: Ritu.Rani.[protected]@tatatel.co.in
Cc: gaurav.[protected]@gmail.com; Gaurav Sharma
Subject: RE: Tata Photon ([protected]) Speed Issue

Hi Ritu,
Please update..

Regards,
Shailesh Srivastava
Asst Manager Sales - Global Enterprise Team
Tata Communications Limited, VSB Bangla Sahib Road, New Delhi-110001, India.
Mobile: [protected] | E-mail: shailesh.[protected]@tatacommunications.com





From: Gaurav Sharma [mailto:Gaurav.[protected]@hcl.com]
Sent: Thursday, May 23, 2013 3:18 PM
To: Ritu.Rani.[protected]@tatatel.co.in; Shailesh Srivastava
Cc: gaurav.[protected]@gmail.com
Subject: RE: Tata Photon ([protected]) Speed Issue

Hi Shailesh,


Any update?


Regards,
Gaurav


Sent from Samsung Mobile



-------- Original message --------
From: Gaurav Sharma <Gaurav.[protected]@hcl.com>
Date:
To: Ritu Rani <Ritu.Rani.[protected]@tatatel.co.in>
Cc: gaurav.[protected]@gmail.com,SHAILESH SRIVASTAVA <SHAILESH.[protected]@TataCommunications.com>
Subject: RE: Tata Photon ([protected]) Speed Issue
Any update??


Regards,
Gaurav Sharma
HCL Tech.
A-9, Sec 3 Noida
________________________________________
From: Gaurav Sharma
Sent: 16 May 2013 18:35
To: Ritu Rani
Cc: gaurav.[protected]@gmail.com; SHAILESH SRIVASTAVA
Subject: RE: Tata Photon ([protected]) Speed Issue
Hi Ritu,


As I have communicated to you several times earlier that on other photon devices at the same premises I am getting good speed so there is no point of installing PPA.

Again, could you please let me know how much "valid usages" percentage of my bundled usage I have consumed yet?

Request you to fix the issue ASAP as its over a month now I am suffering from the issue.


Regards,
Gaurav Sharma
HCL Tech.
A-9, Sec 3 Noida

________________________________________
From: Ritu Rani [Ritu.Rani.[protected]@tatatel.co.in]
Sent: 16 May 2013 18:25
To: Gaurav Sharma
Cc: gaurav.[protected]@gmail.com; SHAILESH SRIVASTAVA
Subject: RE: Tata Photon ([protected]) Speed Issue
Dear Mr. Gaurav,

We would like to inform you that as per revert received from concern team we need to install PPA(Patch Panel Antenna) to get the network issue resolved. We would request you to kindly provide us the permission and appointment to get the PPA installed at your premise


Thanks and Regards
Ritu Rani
IOCR-Enterprise Business Service
Tata TeleServices Limited
A-37 | Sec-60 | Noida| 201301| India
 Phone:[protected] | :Mail-Ritu.Rani.[protected]@tatatel.co.in

From: Gaurav Sharma [mailto:Gaurav.[protected]@hcl.com]
Sent: Thursday, May 16, 2013 5:45 PM
To: Ritu Rani
Cc: gaurav.[protected]@gmail.com; SHAILESH SRIVASTAVA
Subject: RE: Tata Photon ([protected]) Speed Issue

Hi,


Any update?


Regards
Gaurav

Sent from Samsung Mobile



-------- Original message --------
From: Gaurav Sharma <Gaurav.[protected]@hcl.com>
Date:
To: Ritu Rani <Ritu.Rani.[protected]@tatatel.co.in>
Cc: gaurav.[protected]@gmail.com,SHAILESH SRIVASTAVA <SHAILESH.[protected]@TataCommunications.com>
Subject: RE: Tata Photon ([protected]) Speed Issue
Hi Ritu,


Thanks for the quick response.

I do want to consume your services, that's why I chose photon.

However if you carefully go through the email I sent earlier its clearly mentioned that on other photon devices at the same premises I am getting good speed so there is no point of installing PPA (which I am hearing for the first time).

Moreover, could you please let me know how much "valid usages" percentage of my bundled usage I have consumed yet?


Regards,
Gaurav Sharma
HCL Tech.
A-9, Sec 3 Noida

________________________________________
From: Ritu Rani [Ritu.Rani.[protected]@tatatel.co.in]
Sent: 15 May 2013 16:00
To: Gaurav Sharma
Cc: gaurav.[protected]@gmail.com; SHAILESH SRIVASTAVA
Subject: RE: Tata Photon ([protected]) Speed Issue
Dear Mr. Sharma,

This is subsequent to your letter and in continuation to our tele-conversation; we would like to inform you that based on your complaint with regard to network issue, we had forwarded this issue to our network team. On receipt of your complaint, testing was done in your area by the Network team and it was confirmed in the technical test that there was adequate coverage in your area.

We would further like to inform you that we are in the constant process of expanding our network coverage, however kindly note that the signal strength can vary due to several conditions like atmospheric conditions, structural location of a particular premise and topography, affecting the radio waves which also affect the deep indoor coverage in a particular location despite having an adequate coverage in a given area.

After a thorough inspection of the network, our technical team has suggested a Patch Panel Antenna (PPA) installation at your premises that will maximize coverage, optimize reach and deliver best efficiency and clarity. Accordingly installation of the PPA at your premises was arranged but it was not accepted by you as communicated to us by our network team, due to reasons best known to you. Also as informed we would like to reiterate that we are unable to provide any adjustments on your account as there have been valid usages in all your bills.

We sincerely want you to continue with our services and hence have taken special approval to install PPA, which is a costly instrument, at your premises. Accordingly we once again request you to please allow us to install the same. Kindly note that this PPA is a small instrument which require electricity and minor installation work which involves wiring etc and can be installed conveniently at any suitable location in a premise, without causing any structural or otherwise damage to the premise.

Looking forward for a positive response from you.

Thanks and Regards
Ritu Rani
IOCR-Enterprise Business Service
Tata TeleServices Limited
A-37 | Sec-60 | Noida| 201301| India
 Phone:[protected] | :Mail-Ritu.Rani.[protected]@tatatel.co.in

From: Gaurav Sharma [mailto:Gaurav.[protected]@hcl.com]
Sent: Wednesday, May 15, 2013 3:46 PM
To: Ritu Rani
Cc: gaurav.[protected]@gmail.com; SHAILESH SRIVASTAVA
Subject: RE: Tata Photon ([protected]) Speed Issue

Ritu,


I am still not happy with the speed (fluctuating between 0.20 Mbps to 0.50 Mbps).

I don't want any refund from your side, request you to disconnect it and if possible please reply with the confirmation.


Regards,
Gaurav Sharma
HCL Tech.
A-9, Sec 3 Noida
________________________________________
From: Gaurav Sharma
Sent: 04 May 2013 14:27
To: ritu.rani.[protected]@tatatel.co.in
Cc: gaurav.[protected]@gmail.com; shailesh.[protected]@tatacommunications.com; Amandeep Arora
Subject: Tata Photon ([protected]) Speed Issue
Dear Ritu,


Three weeks back I purchased a new Tata photon connection ([protected]) from one of your representative Kumar Kant at our premises HCL A9, Sec 3 Noida.

But I am pretty dissatisfied with the speed of the device. I raised a ticket with you[protected]. I was asked to check my speed at speedtest.net (which according to you guys is an Indian government's website to check ISP's speed) which was 0.26 Mbps that time. And later the ticket was closed, you guys told me that this speed is within our acceptable threshold speed limit and we are helpless in this scenario. I was shocked to see this kind of resolution as 3 years back Sify broadband guys used to troubleshoot my issue in case I was getting speed below than 0.3 Mbps.

However, yesterday when one of my friend visited my place, he had a tata photon with him (purchased two years back) so I was curious to check the speed of the device and actually I got 1 Mbps speed on his device. It’s been more than 20 days now and I haven’t used more than 100 MB (actually I am not able to). So, I want to ask you that

• Why didn’t anybody thought of the fact that it could be an issue with the device itself?
• Why you guys are so desperate to close customer's speed issue tickets in case they are getting a ridiculous speed of 0.25 Mbps when there could exist more possibilities too?
• Where this statement has been documented that 0.25 Mpbs is the kind of optimum speed that you can provide?
• How you guys justify your photon tagline "Get SpeedGet time" with this kind of speed?

Moreover I was told by your engineer who was supposed to visit my place (in case speed was 0.24 Mbps or less) that "Sir bekar le liya aapne ye photon kuch speed nai aati isme. Jyada halla machaoge to networking team ek temporary fix kardegi aur baad mein speed wahin ki wahin aajaegi. Airtel ya vodafone 3G le lete to sahi rehta". So what do you think, how a customer would have been feeling who just have spent Rs 2000 on TATA's trust and gets this response?

Finally I would like to request you to revert only if you have an "actual" and a "permanent" fix for this or you can refund my money.

And if not please disconnect my connection and I don’t want any calls or sms regarding the confirmation for the disconnection.

@Amandeep - Could you please review it?


Regards,
Gaurav Sharma
HCL Tech.
A-9, Sec 3 Noida
===========================================

I received SMS to send mail to [protected]@gmail.com and get reply within few minutes that you have to deposit an initial refundable security amount in favor of Company HR Account for the sum of Rs. 7850/- into the (BANK) this is refundable interview security against your interview management.

Also get contact details as per below.

Mr. Sanjay K. Gulati (HR) - +91-[protected] (9:00 AM TO 5:00 PM)
Corporate and Registered Office
TATA INDIA LIMITED
CONT.: - +91-[protected], +91-[protected]
A Wing, 9th Floor, Statesman House,
148, Barakhamba Road, Connaught Place,
New Delhi - 110 001 (INDIA)

I Have recieved an SMS from BZ-617576 that " YOUR RESUME HAS BEEN SLECTED YOUR LETTER ALREADY ATTACHED WITH THIS LINK KINDLY DOWNLOAD UOR LETTER BY LINK http://ge.tt.7Iu56xV/v/0 "
when i was opend that link i got appoinment letter from Tata India Ltd that your resume has been selected online bfor comapany direct recruitments. this company has selected 168 candicated for IT ADMINISTRATION AND PRODUCT5ION DEPARMENT TATA urgently requires candicate as executives and mangers.
regarding you interview managemnt by company you have to deposite an initial refundabler security amounty in favour of company for the sum rs. 8150.00.

Kindly, sir please free us from this type of fake mails and sms, which are fake to us for freshers to get job.
Plz do needful.

Hello Sir/Madam,

My Tata Communications Broadband Internet UserId# [protected]@vsnl.net

I have been wrongly/forcefully charged for the service (Online Backup) which I have never activated nor used at any point of time.
Firstly I am a home user and do not have any business usage of internet. Why would I choose a business service ?

When I called up customer care, I realized that the service was activated from 29/11/2010 and now it is renewed again second time.
This way I have lost Rs. 3000 from my account balance unnecessarily.

Now I am feeling like cheated from a big brand TATA for whom I trusted for more than 5 years now.
I am quite regular in renewing broadband service and did not have much issues so far from last 5 years.

Now I have checked online after logging in my account. I have noticed that service (OnlineBackup) was started from 29/11/2010.

So after my investigation, when I checked the internet usage log, I could not find any entry of my internet usage on 29/11/2010

So how would I activate this service ? Kindly please look into this.

I think I have lost total Rs. 3000 from my account unnecessarily.

Please see the screenshot below. I am hopeful to get my hard earned money back from TATA.

Please do the needful.

Pradeep Gangwani
Email - [protected]@gmail.com

Hi,

I am a user of Tata Communication's (TCISL) Broadband Service for 5 years+ now. Recently, In June 12 i moved to different location. I requested for location shift on 6th June 12, and after that following are the communication dates and replies summary:

6th June 12: Mail from me to TCISL for shift in location
7th June 12: Mail from TCISL to fill form for location shift request
7th June 12: Form filled and send back to TCISL
7th June 12: Ticket generated by TCISL for location shift with compliant number 14597374 and enquiry number 2195199
12th June 12: After phone call from TCISL about inability to provide services to new location, i requested for cancellation of my account services and asked for refund. Amount is Rs 6193.33
18th June 12: TCISL requested to submit the equpiment (router/modem) to TCISL local office in Pune.
27th June 12: I mentioned inability to go to TCISL office and asked for alternative.
27th Jun 12: Mail from TCISL that matter has been escalated
10th July 12: ICISL sent their person to collect router at my home. I have the receipt.
3rd August 12: I checked with TCISL about refund.
4th August 12: ICISL mentioned that matter has been escalated
10th August 12: mail from me asking for refund status
20th August 12 : Mail from asking for refund
22nd August 12: TCISL mentioned that they are working on priority
22nd August 12: TCISL mentioned they dont have equipment receipt confirmation and asked me scanned copy of receipt.
23rd August 12: I sent scanned copy.
23rd August 12: TCISL confirmed of receiving scanned copy.
30th August 12: Mail from TCISL assuring of working on this matter.
31st August 12: Mail from me asking refund.
1st Sept 12: Mail fro TCISL that refund will be processed within 30 working days
1st Sept 12: Mail from me asking about start of 30 working day limit from which date.
3rd Sept 12: Mail from TCISL that this will start from 31st August 12
3rd Sept 12: Mail from me asking why this should start from 31st AUgust 12
5th Sept 12: Appology mail from ICISL
5th Sept 12: Couple of more appology mails exchanged by TCISL
17th Sept 12: I asked about update.
18th Sept 12: TCISL confirming about 30 working day SLA.
18th Sept 12: Mail from me asking more on status.
1st Oct 12: I asked if check is couriered, no response from TCISL
4th October 12: TCISL mentioning about escalating matter
4th October 12: Called to call centre but after long waiting the phone line got disconnected twice. Seems they understood that this is not the call to be taken.
4th October 12: I escalated matter to Appellate Authority. No response till date.
5th October 12: Got call from TCISL that they will issue check in 15 days.
5th October 12: Got mail from TCISL that check will be released in 15 days
14th October 12: Received call from Mumbai office that it will another 20 working days.
14th October 12: Sent mail to Appelate authoruty. No response till now.

Today is 17th October 12, i have not heard back from Tata team.

Is there any forum where this can be taken up?

This company has no 'customer service' in its dictionary. The service was not on for a very long time and all our calls to them went unreturned. They just don't care for customers once they have them on board. We have not had internet on for about 3 weeks now and no one has cared to check. They installed a wiimax dish in a common building and are holding us responsible for the stolen dish. After repeated phone calls, someone from the company said unless we paid for the stolen dish they will not give the connection. Why are we responsible for a dish stolen from a building where there are other companies? Why did they not insure the dish? For all I know, I think Tata Communications themselves have stolen this since it is useful only to them.
Moreover our call about internet not working has been successfully resolved with service no. 14857658. It is still not working. When they say they have resolved this, how can they ask us for the dish charge.
Not sure how many customers they cheat like this. Worst provider - wont go to them even if they provide services free of cost.

Dear Sir/Ma'am,

I have wrote several mails to tata communication regarding refund. The refund includes security amount (related to terminated connection) and extra bill payment which was done on 25th May 2012, actually
"I made a payment through online banking mode on 23rd May, 2012 (order ID: 4793668), it was unsuccessful as payment process was incomplete.
Then I made another payment through IVR (order id 4794438), which was successful.
But on 25th may, 2012 payment for order id 4793668 was completed, which was done through online banking mode.
So two payment are done for same amount of bill (Rs. 1236).

I would request you to Please refund the payment of order No. 4794438 (IVR mode).

And its already more than 120 days, which according to TRAI(Telecom Regulatory Authority of India) regulation is 60 days more than the 60 days limit. And as your company has surpassed the limit of 60 days, interest of 10% (as per TRAI ) also gets applicable on amount.
Please find the trailing mails written to the [protected]@tatacommunications.com .
I hope some action will be taken.

My connection details:
userid: [protected]@vsnl.net
contactno.: [protected]
emailid: nirmals.[protected]@gmail.com




Following are the trailing mails to tata communications email address
[protected][protected][protected][protected]


-----Original Message-----
From: Nirmal Singh (nirmals.[protected]@gmail.com)
Date: Wednesday, July 18, 2012 06:23 PM
To: Customer Service ([protected]@tatacommunications.com)
Subject: Re: Re: Refund on Hold due to Name Verfication

Dear Sir/Mam,

This is to inform you, that its already more than 60 days, since the discontinuation of broadband services, and the refund process is not yet complete, or even there is no such response from your side (phone call regarding refund process).
Beside this I had few queries, please I want answer to all the points..
1. Why the amount (related to extra payment for the bill, which I had raised several times in trailing mails) is not yet refunded to my accounts? This amount is not related to security amount which has to be refunded. (please check trailing mails for the details)
2. When will be the security amount refunding process will start? Its already more than 60 days, and your company had already crossed the limit of 60 days(as per your company)

I would appreciate if proper answer are given to my questions either by email or by phone call.
My registered phone no is. [protected] (in some trailing mail i got an information that, your executive tried call on some other unknown no. which is not registered to my account)

Nirmal Singh
[protected]
account details:
user ID: [protected]@vsnl.net
Location: Ghaziabad
Reg. PhoneNo. [protected],[protected]"



On Tue, Jul 3, 2012 at 1:06 PM, Nirmal Singh <nirmals.[protected]@gmail.com> wrote:

Dear Sir/Ma'am,

This is regarding the extra payment of the bill amount, which i had already informed to you.
Yesterday i got a call from your side, the executive told me that the amount which is related to an extra payment is already refunded to my bank account from which payment was made. But as i checked my bank account statement, i didn't found any deposit, equal to the bill amount (Rs. 1236 /-, or near around) in last two month history. And also on the date, which was confirmed by your executive as the refund date, i didn't found any transaction (in the account statement of last two month).
If any such transaction is done, then can i know the transaction ID and the account information to which refund was done?
If it is not done, then why wrong information is being conveyed to me?

Following is the snap of mail which i had already send to [protected]@tatacommunications.com on 25th May 2012...
"I made a payment through online banking mode on 23rd May, 2012 (order ID: 4793668), it was unsuccessful as payment process was incomplete.
Then I made another payment through IVR (order id 4794438), which was successful.
But today payment for order id 4793668 was completed, which was done through online banking mode.
So two payment are done for same amount of bill (Rs. 1236).

I would request you to Please refund the payment of order No. 4794438 (IVR mode).
Please note that my account is already in process of termination, so I don't want it to be adjusted to my next billing cycle, which is not possible.


Following are the my account details:
user ID: [protected]@vsnl.net
Location: Ghaziabad
Reg. PhoneNo. [protected],[protected]"


Thanks & Regards
Nirmal Singh
[protected]



On Tue, Jul 3, 2012 at 12:38 PM, Customer Service <[protected]@tatacommunications.com> wrote:

Dear Mr. Singh,

Thank you for writing into Tata communications.

We understand your concern and do regret the inconvenience caused to you.

With reference to your concern regarding termination refund. As per update received form our team, we would like to inform you that we have raised a request on your behalf regarding your termination refund concern. Your concern has been notified and our team will get back to you at the earliest to address the same.

Your complaint number is: 14648760.

Please do mention this request number in all your future correspondences with us, on this subject.

Assuring you of our best services at all times.

For any further assistance, please feel free to contact our customer service in your city, or write to us on [protected]@tatacommunications.com.

Warm Regards,


Pranali B.
Customer Service Team - SME
Tata Communications Ltd.

-----Original Message-----
From: Nirmal Singh (nirmals.[protected]@gmail.com)
Date: Thursday, June 28, 2012 10:42 AM
To: Customer Service ([protected]@tatacommunications.com)
Subject: Re: Refund on Hold due to Name Verfication

Dear Sir/Ma'am,

. [protected] is not my registered number.
Following is the details as per your requirement..

Registered Name (On whose name the account is registered): Nirmal Singh

Registered contact number: [protected]

Registered alternate Mail ID : nirmals.[protected]@gmail.com

Kindly confirm the name for verification. Nirmal Singh



Regards,
Nirmal Singh
[protected]
userid: [protected]@vsnl.net


On Wed, Jun 27, 2012 at 4:32 PM, Customer Service <[protected]@tatacommunications.com> wrote:

Dear Mr.Singh,

Greetings from TATA Communications.

We had tried to contact you on [protected] on[protected] regarding your request, however we could not successfully reach you.

As we will need to authenticate the account to carry out the request, we request you to contact to our Customer Service in your city or share a time by email, when we could contact you for the same.

We also request you to provide the below details for verification reasons.

Registered Name (On whose name the account is registered):

Registered contact number:

Registered alternate Mail ID :

Kindly confirm the name for verification.


For any further assistance, please feel free to contact our customer service in your city, or write to us on [protected]@tatacommunications.com.
Warm Regards,

Aditya C,
Customer Service Team - SME
Tata Communications Ltd.

-----Original Message-----
From: Nirmal Singh (nirmals.[protected]@gmail.com)
Date: Wednesday, June 27, 2012 09:52 AM
To: Customer Service ([protected]@tatacommunications.com)
Subject: Refund on Hold due to Name Verfication

Dear Sir/Ma'am,

This is to informe you that, today I got a call from your side(tata broadband customer care), regarding the issue of refund on hold.
But the call process was incomplete, and no such name verfication process was not done. Please look in to this matter.
My connection details:
userid: [protected]@vsnl.net
contactno.: [protected]

And also, executive from your side, blamed me, that i have not done Name verification (an unknown process to me), that's why my payment is on hold.
His word were, "You have not done the Name Verification from your side, If you want your payment than please do the name verification".

I have called several times to tata broadband customer care, and wrote several emails to [protected]@tatacommunications.com, regarding connection termination, but i have never heard or recived any information from your side regarding name verification process.
You cant' blame your customer for not following the process, without informing (verbally or in writing) about the process.
I hope this will not repeated in near future from your side.

Regards,
Nirmal Singh
[protected]

I WAS USING TATA BROADBAND SERVICES FROM THE PAST 5 MONTHS. THEIR BROADBAND SERVICE IS DISGUSTING AND HORRIBLE. WHATEVER SPEED THEY PROMISE, THE ACTUAL SPEED COMES TO BE HALF OF THE PROMISED SPEED. ALSO THERE ARE FREQUENT DISCONNECTS AND THE HARDWARE DEVICE ALSO IS FAULTY MOST OF THE TIMES. AND FOR THESE ISSUES IF CUSTOMER CALLS THEIR CUSTOMER SERVICE, THEN THAT IS ANOTHER BIG PROBLEM. THEIR CUSTOMER SERVICE IS EXTREMELY INEFFICIENT AND UNPROFESSIONAL. THEY DISCONNECT THE CALL WHENEVER THEY WISH TO. YOU WILL NEVER BE TRANSFERRED TO A SUPERVISOR HOWEVER YOU REQUEST. AND THEY NEVER GIVE YOU ANY RELEVANT ANSWERS. THEY EVEN DENY RAISING THE COMPLAINT AND PROVIDING ANY REFERENCE NUMBER OR COMPLAINT NUMBER.
MOREOVER, THEIR BILLING DEPARTMENT IS WORSE. I PAID TATA BROADBAND CASH ON 28TH SEPTEMBER,2012 FOR MY BROADBAND BILL AND MY CONNECTION WAS SUPPOSED TO BE ACTIVATED WITHIN 1 HOUR. HOWEVER SINCE THAT DAY TILL DATE, MY CONNECTION HAS GONE SUSPENDED AS TATA PEOPLE SAY THAT THEY HAVE NOT RECEIVED THE PAYMENT. I HAVE THE CASH RECEIPT WITH ME AND I GAVE THEM ALL THE DETAILS. EVERYTIME I CALL THEM, THEY TELL ME TO WAIT FOR 24 HOURS AND IT KEEPS ON GOING EVERY OTHER DAY. I HAVE ALSO EMAILED THEM AROUNT 10-15 TIMES BUT THEY DONT EVEN RESPOND TO THE EMAILS. THIS IS THE WORST CUSTOMER SERVICE I HAVE SEEN TILL DATE AND I AM REALLY TROUBLED BY THESE PEOPLE. TATA COMMUNICATIONS HARASSES ITS CUSTOMERS WITHOUT ANY FEAR AND CONTINUES DOING IT.
I WOULD NOT SUGGEST ANY ONE TO USE TATA BROADBAND CONNECTION AS THEIR SERVICE IS EXTREMELY INEFFICIENT AND DISGUSTING AND THEY DONT CARE A BIT FOR THEIR CUSTOMERS.

Respected Sir/maam


User Id : Saransh.[protected]@vsnl.net Customer Name : Saransh Dhirendra Kumar
From the past one month I am facing issues regarding Tata Broadband. Out of 30 days only 10 days the broadband worked and rest all the 20 days I was unable to access internet.

I contacted the customer care for Tata 4 times and lodged a complaint, everytime they told that a permanent solution would be provided but till now noaction has been taken.

Now, when I told them to bill me for only 10 days they are not willing to listen. Why should I pay for something I have no t utilized ??

It is a shameful act on the part of the company I never thought a company like Tata could do such things. Now again I am facing the disconnection problem.

Please solve the problem I am not going to pay for the 20 days that I was not able to access my net. Even now the net is not working. Its so not done, who is going to pay the opportunity cost for the net not working for so many days despite their promise that a permanat solution would be provided?

If I add up the loss I beared along with the charge for net dur to not working it runs in thousands. The company should reimburse my 20 days money as well as the loss I faced in 20 days. Please resolve the matter as early as possible.

Thank You.

We are using Business Email service of Tata Communications since last 2 years. We have never faced any problem with the service but now we are facing the problem since 3 days about their service support.

The service support team working at Tata Communications, Bund Garden, Pune office is not at all responsive. We have launched the complaint 3 days ago & no body at their office could resolve the problem in 3 days inspite of continuous follow up through phone & personal visits. The team has taken this matter very casually. It means that, this is creating bad image of Tata Communications.

With such a poor service & support, everybody should think before opting for Tata Communications Business E-mail service.

Hi, all of you . I went to the interview for TATA COMMNICATIONS. I was astonish to see the behaviour of the HR. The HR who was bald i do not remember the name. but he sits in ground floor. I think he is a racist. Rather than focussing on the skills he is focussing on the dress code of the interviewee. He also do not have a smile on his face. I do not know who has selected him for the post of HR. I forgot to ask his name before leaving from interview. I request all the top managment and the CEO of TATA Comminications to take stern action against this fellow who is creating this bias. I do not know how many people curses he is having now. It is because of these HR'S our city as well as our country lack development in all sectors. Really heart broken.This incident happened yestereday.

I have a very bad experience with TATA Wimax internet services.
My internet was not working since 15 days.
First when I called up the customer care they told me the service itself is down.
After two days when I called them up again and was telling then to come and check the connectivity at my place .They did not come for two day.s
They said they will send the field engineer but The FE came after two days.
He checked everything and could not resolve the issue due to lack of knowleledge.

After 1 week of the complaint and making several calls to customer care I finally got the number of a field engineer but he came after 13 days of the ongoing issue.
He did something and changed the receiver box and told me that the static IP that I had was spammed and I need to send an email to [protected]@tatacommunications.com to configure a new static IP.

I have been sending emails like a fool to customer care but no response.

Why these people are not at all helping me resolve the issue.

I have paid the bill for 4 months in advance and now these people are looting me.

I want my money back.

TATA COmmunications limited closed my complaint without solving.

My complaint number was 14599160

The field engineer was very rude to me
His name is Mallapa

Company address:

The horizon No. 21
2 nd floor , wood street,
Bangalore 25
ph:[protected]