Tata Docomo — 3g compliant | |||||
hello Sir/mam this is the serious problem that i am facing, and want to regiester a complaint against tata docomo. tata docomo is providing a 3g internet pack of 250 rupees and in that they gives one month unlimited 1 gb data. i recharged for 250 rupees and the 250 pack is activated , but i am facing problem to connect to internet. the 3g or H sign goes away automatically,,, and it comes after 15 or 20 minutes. i called customer care and they said to me to delete cache, cookies , history etc... i did that, i called again and then they said to reset the phone once and try,,, i did that also but the problem still persist.. so i called again and they given option and that was to try in some other handset and if the problem still comes write mail. i wrote mail after , i called many times customer care but they puts me on a long hold.. i mean to say that their is no proper resolution about the service from their side.. and the same problem many of my friends are facing.. i am staying in kumar swamy layout bangalore, and i tried to change the place also but still the problem was same.. .. please take some action against them .. or make them to say that they cannot give good service to the customer .. please assist me and reply me , what should i do??? this is really irriating , they are making customer fool... regards -jomey Was this information helpful? | |||||
 6 Comments | |||||
Comments
Hello dinesh,
i think you did not read my full compliant, my access point is correct only, and i am getting the connection, but the problem is internet goes away suddenly, and it comes after 10 or 15 minutes, and every half an hour it happens, and now they sent me a reply like-
I would like to assure you that TATA DOCOMO always strives to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers.
However, such products, especially data/internet usage products are dependent on various factors for accessibility and continuity. Some of these factors being in our control and others beyond. Some factors which are beyond our control, but which hugely and adversely impact data usage are –
1. Objects / buildings between you and the network, can impact on the signal strength and therefore affect connection speeds/ continuity.
2. At peak times when many people are using the network, connection speeds, and quality suffers.
3. Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas.
( and i think this is not a reply to send a customer, their are many networks and they are working well, , objects and builldings are not effecting them, my handset is samsung gt-s5670.. all other network works fine with my handset, , i came to docomo because of this 3g offer, , , but it is really irritating about their service and customer care.. they always puts call on long hold, , and sometimes disconnects the call..
i think you did not read my full compliant, my access point is correct only, and i am getting the connection, but the problem is internet goes away suddenly, and it comes after 10 or 15 minutes, and every half an hour it happens, and now they sent me a reply like-
I would like to assure you that TATA DOCOMO always strives to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers.
However, such products, especially data/internet usage products are dependent on various factors for accessibility and continuity. Some of these factors being in our control and others beyond. Some factors which are beyond our control, but which hugely and adversely impact data usage are –
1. Objects / buildings between you and the network, can impact on the signal strength and therefore affect connection speeds/ continuity.
2. At peak times when many people are using the network, connection speeds, and quality suffers.
3. Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas.
( and i think this is not a reply to send a customer, their are many networks and they are working well, , objects and builldings are not effecting them, my handset is samsung gt-s5670.. all other network works fine with my handset, , i came to docomo because of this 3g offer, , , but it is really irritating about their service and customer care.. they always puts call on long hold, , and sometimes disconnects the call..
Dear Sudip,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
my number is -[protected]
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr. Jomey,
As discussed on, we would like to inform you that the Session-timeout time is 30 minutes and you need to re-connect in every 30 minutes. You can write to us on [protected]@Tatadocomo.com.Please visit our website for more information.
Thanks and Regards,
Customer care,
Tata Docomo.
As discussed on, we would like to inform you that the Session-timeout time is 30 minutes and you need to re-connect in every 30 minutes. You can write to us on [protected]@Tatadocomo.com.Please visit our website for more information.
Thanks and Regards,
Customer care,
Tata Docomo.
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But in 3G you have to use the access point TATA.DOCOMO.INTERNETHVC.
So you have to call to customer care to sent the internethvc settings to you.