Tata Docomo — activation of services without request

lingesh.a

from Bengaluru, Karnataka

Address:

Karnataka

I got a message from Tata Docomo at 19:41:45 on 12/10/2012 that i have successfully subscribed to Musstbuy on TATA at Rs 30/30 days which i have not requested them to activate. when i tried to contact customer service they were not attending the call, this happened to me before also.

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Comments

Rahul Kr

from Hyderabad, Telangana

Hi,

I have received the same message this morning on my mobile ([protected])regarding the activation of service without requesting. I called up the customer care and they say that I have responded to some IVR call but I have not received any call. However I deactivated the service but they denied to refund my balance. This has happened lot of times, do make sure that this dosent repeat again.

Thanks
Rahul

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Lingesh,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Rahul,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.