Tata DoCoMo Complaints & Reviews

I am Nikhil Serigar and I reside in Mira Road (E)

I have been using a Tata Docomo pre paid connection since an year and over the last week I have gone through a heavy mental torture!!

I had recharged for full talk time with Rs 125 so that I don't have to worry atleast for some days more. Out of nowhere they activated some nonsense caller tune, job alert, and what not services and brought my balance to nearly nil! I deactivated the services but never got a refund for the services I never asked in the first place for. Anyways I let it go and again recharged for Rs 50!

Again today they send me a message at 1.00 in the morning that some nonsense jokes package has been activated and my remaining balance is Rs 1!!!!!!!!

So Rs 200 good in thin air within a matter of days!!!

Utter misuse and cheating on the part of the company and I would strongly advice everyone to stay away and never ever look back!

I have been using this sim for an year so I did not want to change the no. Tomorrow first thing in the morning I will go and get this no registered with some other service provider!!!

Tata has been charging me rental for their landline even tho my instrument has not been working and they refused to replace it.
there have been no calls made or received in last 4 months and now they want me to pay rental.
complaint has been lodged but no action taken as yet.
only when i refused to pay rental have they now written a mail threatening legal action.

hi sir,

i am hareesh from vizag , andhra pradesh,
i am faced a problem like, i do not activate caller tunes and when i recharged then they are given a messages , you are caller tunes are renewed and balance is deducted is 30 rs. immediately i called to customer care they told that , there is no refund of money.

what to do , they are doing like this... i am uploading photos of recharge to balance deducted and customer care number also they are deducted money

so please check this issue

thanks & regards,

hareesh

I am TATA DOCOMO Voice SIM Prepaid Customer for the past 3/4 years Mob. No.[protected]. Now applied for post paid. Please go through the following and activate my Post paid SIM No.[protected]. I have opted for plan 149 post paid.

The customer care: [protected]@tatadocomo.com did not reply to my 2 mails. I did on line chatting too with customer care. They have registered a complaint. I thought I can bring it to your notice too. Please go through the following details and respond/reply/resolve the issue positively and activate my post paid SIM No:[protected]. Failing which I may be forced to migrate to some other service providers.

Thanks and regards
Sreenivasulu. D
[protected]


Dear Appellate Authority,

Sub.: Complaint against your dealer CREW ENTERPRISES, RAJAJINAGAR, BANGALORE
Their employee Mob. No.[protected].

Ref.: This is continuation of my problem relating to migration from prepaid to post paid TATA DOCOMO Prepaid No:[protected]

I regret to inform you the sad plight that I have been put in due to unresponsive attitude of your dealer CREW ENTERPRISES, RAJAJINAGAR, BANGALORE. They are neither answering/lifting my mobile calls/SMSs. I have submitted papers to them. I do not know whether they are submitted to TATA DOCOMO Post paid department or not. I do not know what is the position of my post paid activation. Even if is rejected no problem, I can go to some other service provider. But they should reply me you know.

We, in business, are begging for customers. But when I gave the business against their call, they do not have gratitude not only to serve but also answering my calls. I do not know how come you are entertaining such kind of dealers.

Being told understand that the post paid activation would have happened last week but did not happen. I was told prepaid cash balance gets elapsed once post paid activation is done. So last week I have done special recharge for Rs.25/- which was over on Sunday. I can afford more recharge but it will be elapsed once activation is done. Now I do not know what to do.

I have received POST PAID SIM also from them SIM NO: [protected]

You reply and action towards this matter is most urgent. Even if you reject my application is no problem. I can approach some other service provider. Please let me know.

So I request you take immediate action and reply to me. Do not keep it abeyance.

BUSINESS WILL NOT COME TO US - WE WILL HAVE TO SEARCH/PUT LOT OF EFFORTS TO GET IT. LOOSING CUSTOMER IS EASY THAN GETTING - THAT IS THE REASON WHY WE, INDIANS, ARE LAGGING BEHIND MULTINATIONALS

Thanks and best regards
Sreenivasulu. D
[protected]

Hi,
Please disable the Flash messages for Internet Usage as it disconnects my Internet.
I use Internet to play online games and when the flash message pops up,the Internet is disconnected and it ruins the whole game.
Please solve my problem.
My number is [protected].
Thanks.

Nearly 2 months ago i bought "2 Docomo Sims" worth Rs. 70
from a docomo executive he was just selling under a umbrella type, holding a docomo banner
"the offer was 2 sims for Rs.70 with Rs.62 TT and 2GB net for 2 Months"
he sold me the sims
i bought those sims under my friend's name"CHANDRASHEKHAR CHOUDHARY"
1 sim i have the other sim my friend has
my sim number is"[protected]" which i bought

the day when i bought both the sims it activated at 7.00pm on that day
after about 5 days it got deactivated
so I talked to the executive he said, "Some document problem was there, the mobile number he wanted of mine was missing" I gave the number and he told it will be on in 2 to 3 days
but, it was not so I called him again, he gave same reason
it happened one more time
but now he is not recieving the call
and two months got over.

NOW I AM VERY ANGRY WITH THIS THING
THE VICTIM WAS SITTING ON AJNI ROAD ON A BIKE
I HAVE HIS NUMBER "[protected]"
ANY SERIOUS ACTION SHOULD BE TAKEN IMMEDIATELY

Dear Sir,

My name is Anand Sagar, I'm using Tata Docomo number [protected].
Yesterday (27th-Sep) I got a sms regarding link for online T20 maches live on mobile, today when I clicked on that link, after sometimes I got a sms saying "You have subscribed to MobileTV at Rs 99 for 30 days."
When I talked to customer care, they said, "you have clicked on some link for this service". As I didn't clicked on any link on that website and there was nothing mentioned related to deduction of Rs 99.
So, please do needful.

Regards,
Anand Sagar

Hi,

I have ported my number [protected] from Vodafone Services to Tata Docomo Services. After using the service for 1 month started getting messages regarding the old service provider bill payment. I have called the team and updated that there is no bill generated yet so asked them to keep that on hold. Vodafone communicated backend as bill not cleared.

My outgoing service has been barred without informing me saying Vodafone communicated bill is not cleared. When I have reached Vodafone Services Center came to know that the bill has not yet been dispatched and generated wrong bill. When I have asked clarification a different story started. The behaviour of the HSR store Manager and Executive not impressive. After an escalation received a call in week day regarding the bill corretion and payment stuff. Due to weekday didn't pay the bill for 2-3 days as I have to walk to a vodafone service center which is very difficulty on normal days.

After clearing my bill approached Vodafone and Tata Docomo both the services simultaniously to release my connection. Tata docomo will react a mail after 8-10 hours and asks for proofs. I have sent the scanned copy of that in JPEG format but here we go again asking me to upload PDF format doc. I have clearly told them that already sent in JPEG format dont ask me different things as your mind set and told them why no communicated previously. Updated team either release my connection with the provided details or else terminate the connection. The team is too good. Terminated my connection within minutes but no outgoing service enabled. Sent bill also... When I am asking them to release the connection no reply...

Vodafone not at all replying after the bill payment.

I dont know what kind of process they run in the backend but my complaints against network service not resolved. They are only running behind the money.

Regards,
Babjan
[protected]

I'm working in public sector bank in raipur, tata docomo executive came to our bank with some exciting offers exclusive for banking professionals. I liked their plan and took 3 postpay connection. Initially the bill were nominal, but after 6 months the bogus bill started. They added all the non sense things in bills like 3g content charges subscription, unnecessary 3g download charges. When i went to customer care they did'nt got any satisfying answers . Finally i sent mail to customer grievance redressal. From there i did'nt got any reply. Then i decided not to pay the bill. My outgoing services were blocked by tata docomo.I got call for outstanding bill, i told my problem to the executive who came for bill collection. He told me to pay the only bill which i had used. And gave assurance to resume my outgoing service within 2 hours. I had paid the half bill but still my outgoing services are blocked by the tata docomo.

i have tata docomo mobile number [protected]. I just forget this number is taken by who`s name
please give details.

Vasant Vishwanath Ghuge

Hi my mobile number is [protected] on 24 Sep i have done a recharge of rupees 53 for sms pack but till now i am not getting any kind of benefit of this tariff plan
Details of 53 rupees plan DAILY 200 LOCAL AND NATION SMS FREE WITHOUT ANY CHARGE.
I HAVE GIVEN A COMPLAIN ON 25 SEP MY COMPLAIN NUMBER IS PBR12087331 THEY SAID OF WITHIN 24HOUR YOUR COMPLAIN WILL BE RESOLVED BUT TILL NOW NOTHING HAS BE DONE FROM 24SEP MSG. ARE CHARGING 1PAISA. IF I CALL TO CUSTOMER CARE INSTEAD OF SOLVING MY PROBLEM THEY USE TO SAY DON'T SEND ANY MSG IF IT IS CHARGING YOU.
I NEED MY AMOUNT TO BE REFUNDED AND I SHOULD GET THE BENEFIT OF THAT TARIFF PLAN OR ELSE ILL TAKE TO CONSUMER COURT I HAVE ALL THE NECESSARY DATA TO RAISE A COMPLAIN

Receiving message for activation of evergreen service( DND activated). Unwanted activation of evergreen songs service and deduction of INR 30 balance.

These kind of request have been faced frequently for past 4 months.

when called customer care executive, they say i have unknowingly pressed buttons and service got activated (phone was lying untouched').

I have been using a Tata Docomo Postpaid plan with two numbers in it in Kanpur. When I shifted my job location from Kanpur to Bangalore, I had to cancel my account. As there were no sort of option to cancel it online, I contacted that particular tata docomo sim card dealer and asked him to deactivate the connection for me. So as per his information I have made the final settlement and have stopped using the numbers. But I am still receiving the bills.

Dear Sir,
I'm Tinku, Mob: [protected] ; You people activated Local pack as an offer. Now I'm unable to activate STD pack i.e. 1p/2sec; So..I dont need Local pack; So you people activate STD pack or remove local pack. If you dont process my request I've to make a complaint against your company to the TRAI.

Thanks & Regards
Tinku
[protected]
[protected]@gmail.com

Every month TATA DOCOMO automatically activates some unwanted services and deduct money from account balance. When I call customer care , they say that the services are activated by me. Also they don't allow START DND to be sent to1901. Sir, I m very depressed from last few days and I am thinking of writing a paper article against TATA DOCOMO. They are really cheaters. My no is [protected].

I went to Tata Docomo Showroom at Vellayambalam and got a new Tata Photon Plus connection couple of weeks back. I clearly told those guys that I want to use it at home and requested them to make sure that the coverage is there. They gave some story and sold that device to me. To my surprise it didn't work at all at my place. It was taking minutes to open even google and speed was pathetic. I took it back to the show room again and asked them to replace it. But they promised to send a technician to address the problem. But the technician didn't show up and after at least 12+ calls to the show room and customer care finally the technician came and looked at the device and told me that there is no coverage. My home is not too far from Trivandrum City and still Tata Photon doesn't have coverage there. It was shocking to me. Again after another 10+ calls to customer care they agreed to refund my money. So I again went back to the show room at Vellayambalam and returned the device. I was told that the refund will come in 3 weeks. I didn't have any issue with Tata Docomo taking 3 weeks to refund the money even though I believed it was irresponsibility from their side to ask the customer to wait even after proving to them that their service doesn't work. But even after waiting 3 weeks the refund never came. I made several calls to customer care and the show room at Vellayambalam. Those guys acted as much irresponsible as possible and never cared to address the issue.

Its more than a month and half now. Still no refund. I made several attempts to talk to a manager at Tata Docomo and explain my situation. But customer care execs never forwarded my call to any managers. I am sure I would have opened at least 3 complaints for the same and made almost 20 calls to get the refund done so far. But no luck.

First of all, Tata Photon doesn't have proper coverage in Trivandrum. They shouldn't have sold that device to me. And even after causing so much inconvenience they dont care to refund my money.

This is what I expect from Tata Photon: Refund the money and apologize for the inconvenience caused to the customer and stop selling this poor service to the customer.

And here is my A/C number : [protected]

HII I M FROM SURAT TATA DOCOMO AUTOMATICE REDUSED MAIN BALANCE IN MY ACCOUNT...........WHEN I CALL COMPANY THEY SSAY UR BALACE delete for u use Internet wrong site..but i have already pay for 99 rs Internet pack,,,but tata docomo company my main balance cut ,,

without information they chit my balance

Bal is Rs.155.93 Validity is[protected], GPRS Pack balance in MB is 143.12 Validity is[protected]
Time:[protected]:04:00

u see my balance after next msg.
Bal is Rs.0.03 Validity is[protected], GPRS Pack balance in MB is 9.55 Validity is[protected]
Time:[protected]:25:41
i use sim only dongal so no any cal i and no any msg any..
my balance 155.93 to down 0.03
please give me return my balance.................

I was having a tata Photon connection for a long time. Few months back I had given a letter for discontinuation of service and fully paid up my old dues. After some days I got a phone call from Tata Photon that we are offering you with a unlimited plan of 1gb for 400+ Rs so that I can use the old device. I redily agreed for the plan. However to my dismay the Tata Photon continued with the old plan 5 gb plan Rs 1067. After giving several complaints I am not getting any satisfactory response. Now Tata Photon has started sending me new bills still at the old rate. I have told them that if you are not changing the plan, I will consider the date in which I terminated the service as the date of discontinuation & I have stopped using the service. I would never advice anyone to get this Tata Photon/mobile connection as they cheat People. my tata docomo no. is [protected].

Thats an old problem with tata docomo.One fine day i have also received call from tata docomo office at hyd stating that they have some tarrif of 899 o[censored]nlimited calls and if I am intrested,they would send their representive at my home.I enquired if I can have this connection on my existing number [protected] which is having airtel's service.They responded through NNP its possible and came to my house at took advance of Rs 1000 and gave me NNP number with assurance that service would be activated in 10-15 days.they asked for some port number which I provided them but service was not activated till next 1.5 months.Mean while i received sevral calls from airtel offering me discount upto 10% on my all bills for next 6 months for retaining me and i kept on rejecting their offers.
After 1.5 month when i called back to docomo outlet,they again asked me for the new port number(as earlier one has expired).I generated new one and forwaded me.by this time my new bill was generated for airtel and my request was rejected on ground of non payment of bill (although due date for bill payment still had 20 more days).
Now I got fedup with docomo and asked those guys to return me back my deposit.They told it will come in form of cheque from company in 45 days.
Its more than 3 months,havent received any cheque for deposit amount,I carry amount's receipt and SIM provided by them in my valeet.and when ever i approch them,they say server is down,no power in our outlet,etc etc.

Due to docomo's connection,I even lost oppurtunity to get discount from airtel.

REQUEST WAS SENT ON 21.8.2012 TO MIGRATE FROM POST PAID TOPREPAID AFTER CLEARING ALL DUES BUT TILL DATE NOTHING HAS BEEN DONE EVEN AFTER REGULAR FOLLOW UP.
PLS. SEE THAT IT IS DONE WITHIN 1OR 2 DAYS OTHEWISE I WOULD BE FORCED TO MOVE FOR ANOTHER NETWORK. AS I AM ALSO A TATA GROUP EMPLOYEE, I WANT TO STAY WITH YOU ONLY.
THANKS.44074