Tata Docomo — BAD CUSTOMER CARE

Today i had a bitter experience with the TATA CUSTOMER Care. I tried to call them many time and their customer care was so busy.. Finally i got hold of some one. My issue was that i had done an online recharge for Rs351 and it was not credited to balance currency of my mobile in spite of the amount being debited from my bank account. The customer support representative (CSR) asked me the date of re-charge done. As I didn’t remember the date i logged into the online back account to get the date. Meanwhile the CSR told me that he has no time and hung up on me. This really was so frustrating to hear that the CSR don’t have time for the customer. After that i tried to call back many times but the line was busy and after 30min i got to another person and I had to go through the same question and answer again. I asked him to transfer the call to his manager so that I can escalate this issue and to my bad luck I was again put on hold…. i didn’t want to disconnect the call so held the line and the hold time was more than 45min (I took bath and had my breakfast during this time). Finally I got someone whom I asked whether she knows what the hold time was for which she said it was only 30sec sir. OMG I am freaked out now. What do you expect me to say? Later I had explained the whole thing to a senior again, about having done an online recharge for 351 which has not been credited to my mobile balance account and guess what that manager said, “This amount is not in talk time plan but a data plan”. Man I don’t know what to do.
Later she says that the money cannot be refunded back and that I will have to use it with the data plan. I argued with her saying that this plan is available online for re-charge. She never accepted this. After around 10-15min of argument I told that I need my money back or I am going to consumer court and I need the name of person to whom I need to address the consumer court order. Then she check the same herself online and later says sorry we will look into it and send another mail to the backend. She said that I have to wait till the EOD to know if my money will be re-funded or will I get the talk time. I don’t know what to do. Please help

Dear Vibin,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

please do contact me .

Thanks
Vibin

Dear Vibin,

We would like to inform you that the password has been reset to 9117. Kindly login with temporary password within 48 hours from now to avoid password expiry.

Thanks and Regards,
Customer Care
Tata DOCOMO.

hi
dear sir

my cell no is [protected] i m live in maharashtra state in jalna city.i m recharge whatsup recharge rs 15 from[protected] validity 15 days.but in few days data secion charges has deduted what can i do please guide me

regrds
prataprai batheja

Hello Sir
my cell no is [protected] i have recharge docomo whats up unlimited but in few days data secion charges has been deducted but today 4.00 o clock i have received 1 msg the compnay have credited amt and stop my service i m happy
butttttttttttttttttttt in half hr i have received 2 anothe data secion charges. i live in maharashta state.please help me


regrds
prataprai batheja

Hello Sir


my cell no is [protected] i have recharge docomo whats up unlimited but in few days data secion charges has been deducted but today 4.00 o clock i have received 1 msg the compnay have credited amt and stop my service i m happy
butttttttttttttttttttt in half hr i have received 2 anothe data secion charges. i live in maharashta state.please help me
custumer care how can i contact every 10 min i have suffer data secion charges.

regrds

PRATAPRAI BATHEJA