Tata Docomo — Balance Deduct On the Name of Renewable | |
Dear Sir, I request you to return my bal. and internet data from docomo. My No. on which this incident was happen.. As I recharge of Rs 250 they gave 222 bal and 1 gb data...As I think last data plan now cancel whren i get 1 GB. but thet activate 31 rs internet pack that was autorenewable but i think it is now cancel aftr getting 1GB... on 14-9-13 ... My balancr had also deduced with 900 MB data also.... But i want to return my balance and MB.... as i called to customer care they called me this is virgin mobile plz call again..when i call again..they forward my call to other for refunds but aftr some time they discontinue. But This is not a matter..... I m a student....As i know last one removed when i activatr new....so plz say to return my bal.with my data... my no. is [protected] My Nam3--- Kumar Maniratnam Was this information helpful? | |
 3 Comments | |
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Tnx for contacting sir...
Dear Customer,
As per our discussion over the call, we would like to inform you that as your account has been activated with Rs. 31/- data pack, your previous data balance have been lapsed. Hence, we are unable to process your request for refund of balance or data balance.
Kindly send SMS as UNSUB GPRS<amount> to 121 to deactivate your auto renewal gprs pack.
For further assistance, write to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
As per our discussion over the call, we would like to inform you that as your account has been activated with Rs. 31/- data pack, your previous data balance have been lapsed. Hence, we are unable to process your request for refund of balance or data balance.
Kindly send SMS as UNSUB GPRS<amount> to 121 to deactivate your auto renewal gprs pack.
For further assistance, write to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
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Tata DOCOMO.