[Resolved]  Tata Docomo — balance deducted

My prepaid docomo no is [protected]. Presently i am using it on roaming in Nashik Maharashtra.

My balance has been deducted multiple times even if i have not made any calls. i have data pack already activated so it should not be for data usage.
kindly resolve and refund

regards

Hi

I am sumit.my complain is that on 16 nov i recharged STV 0f 58(1p/2 sec).as i dialed no i got message "recharge not complete".so i did again but again it was same message.Then i left it.but after some time i checked my balance it was 116 rs less.i complained customer care for this.but they toldit is not their mistake.

So what should i do to get my money back.


pls reply
mob:-[protected]
Email:[protected]@gmail.com

Respected Sir/Madam,

I am Pritam Girase. My Mobile No. is [protected].

I have received a SMS from 52250 on 27 Dec. 2010 as -

"Thanks for downloading Javagame : G_Force on TATA DOCOMO 3G Life WAP service.
You have been charged Rs. 57.00".

Actualy I have Not downloaded any game from DOCOMO 3G Life WAP Service.

So kindly take my Complaint about this and return my deducted balance
57.00 Rs. as soon as possible.

Thanking You.
-Pritam Girase.
([protected])

Deducted Balance must be returned back.

My name is Ramanuj Bhutda and mobile no.[protected]. Dealer's mobile no.[protected] and code10110080.
I had charged my mobile with Rs. 555(Regular)at 7.41.50 pm with transaction ID [protected] on 04march2011.and I got rs.500 added in my balance
again I had charged my mobile with Rs.555 (Special) at 08.18.42 pm With Transaction ID [protected] on 04 march2011.I got Rs.555 added in my balance. Finally My Mobile balance was Rs.1058

Dealer asked to TATA Docomo for reversal of first Transaction ID ([protected]) on 04 march 2011 at 8.30 pm.
He got reversal amount on 07 march 2011 rs.501.17 at 3.35.01 pm and I had also deducted by rs.501.17. I got SMS from Tata Docomo.
But again My balance deducted on 08 march 2011 at 07.05 am with Rs.501.17 with no SMS. Dealer also not got any balance deducted . (On 09 march 2011 The deducted amount is seen on my net account of tata docomo site but after two days noting is seen.)
How amount deducted two times with one transaction ID provided ??

I had complained number of times to customer care but of no use.
My dealer also complained to customer care number of times but every time they are saying that customer will get back the balance deducted. but till date I had not got any balance or message.
I am attaching the communicating mail of dealer and customer care.
Please help me urgently.

I am hearing from last so many days.when it will resolve????

WHAT HAPPENED????

sir my mob no. Is [protected], 30 rs. was deducted from my account balance inspite of saying by executive that u r not going to be charged.

TATA DOCOMO BALANCE DEDUCTION — BALANCE DEDUCT

MY MOBILE BALANCE DEDUCT BY TATA DOCOMO COMPANY MOB.NO.[protected] COMPANY SAID THAT THIS CHARGE IS INTERNET BUT THERE ARE NO INTERNET SCHEME PLZ REFUND MY CHARGE BY TATA DOCOMO COMPANY

on 28 august ,i got message from TA-55115 about some kind of magis sms services.after some time i received a message that your service is subscribed, even i didn't request for such kind of service and Rs.30 was deducted from my balance.i tried to deactivate the service on tata docomo deactivation portal on 155223 where it said that no service is activated on your number.then why balance is deducted from my account?this
leads me to mental harassment.i felt cheated.i have recharged my account with 100 Rs. on 26 august and now my current balance is 55 Rs.

my tata docomo number is [protected].and my email -id is [protected]@yahoo.com. i hope now you can sort out my problem very soon.

Hi,

my balance on 16/09/11 was rs. 512 but after 4:20 pm it was rs 443, about rs 70 is missing in my balance, I DID not do any long conversation over the phone that day nor DID I download anything or use any 3g services. I called the customer care service, they told me to call after 2 hours, but after 2 hours they are not accepting the call made from my number, it says they are busy attending other customer. I have tried many times, I even lost count, I have also sent emails regarding the issue but they haven't replied. I kindly request you all to refund my amount or to send the call details from 15th sept to 16th sept 2011.

Faithfully yours,
rajkumar sanjay bhusan
ph# [protected]
[protected]@yahoo.Com

Hi,

I had balance of 300rs this docomo ppl took thrice 99 rs and they said i used data usage but i have put 2.5gb net pack already after all these i left okay may be my mistake. again i recharged for 100rs but again they deducted 99 rs and this time they said i have actived caller tune but i didnt do . i called customer care n reported this they said they will refund my money back in 4hrs but till now i didnt get anything this was happen in friday eve after that when ever i call the cust care they are not answer my call if by chance they answered my call they r telling their sys is down n pls cut the call n re try. we poor cust support from docomo and i fed up with this network

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

My number is ([protected]) today my balance have been deducted due to setting of wrong doWNloadin game rs 13.35. Charged and deducted at 12:10pm don't know what happen....try to refund my balance..many times they deduct and refund but sometimes they don't but try to refund this time

hi sir
My balance has been deducted nearly Rs.73 for no reason from the service provider and they are not giving refund of it so please help me about it. my phone nuber is [protected]
thank you.

respected sir,
my mobile no. is [protected] in 16th december time 8:00 to 8:30 pm (approximately) deducted my balance Rs. 40/- i write online complaint in tata docomo store three times but they can not reply proper i also call customer care but they say use services but i not use any services on this day. in every week deduct my balance.
Thank You.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We would like to inform you that the Vas service was successfully deactivated and also an amount of Rs. 41/- has already been credited back to the account as goodwill.

Thanks and Regards,
Customer Care
Tata DOCOMO.

sir my no.is [protected] please do something

Dear Mr. Kumar,

There is no balance deduction found in your number.

Thanks and Regards,
Customer Care,
Tata DOCOMO