[Resolved]  Tata DoCoMo Broadband — THE WORST SERVICE EVER

Address:

Chennai, Tamil Nadu

This is to bring it to your kind notice, about the service I am been offered by TATA DOCOMO. I took this connection a month ago since then I have been having weirdest nightmare. Let me start from the beginning, I had the sales person come to my property & explain the tariff details which is the only happy part. After me signing for a new connection I had to wait for two solid weeks to get my connection installed. Between the two weeks time I went through a complete turmoil and chaotic situation, which I have no words to describe. I did call several sales person from Tata the ridiculous DOCOMO but none responded. I was given false promise for each and every thing for example, within three days I will have the connection which I did not receive. I had to take 4 DAYS of leave as I was informed that the engineer can come at any time. I should definitely share about this interestingly weirdest creature <Krishna Kumar.[protected]@tatatel.co.in> who happens to be a team lead for the sale representatives. I would have called him 100 times, every single call he either disconnected, did not answer or switched of his phone. Finally after messaging Mr Krishna Kumar that I would be taking it to the consumer court, I got a call from another sales team lead whom I don't remember, being spoken to dozens of people from Tata the ridiculous DOCOMO. He tried convincing me for another day which was diabolic, after I explained my situation he felt really bad and I was sent an engineer the same day not to forget after 2 weeks for follow up, miserable time.

Once it was installed, I had a sales representative call me to confirm the email address which was fed incorrect. It took nearly 15 mins to make him understand the alphabets, poor kid had an Hinglish accent which I couldn't understand. I thought it was over but I got a mail last week saying that my connection will be disconnected since I was not available at my property for a address validation. It happens to be a lie since I was on leave for a week were none turned up. I remember to sales representative saying 7th of every month my bill will be generated. This is favourite part I login to my yahoo account to find out my Tata the ridiculous DOCOMO's account number. I was not sent with any information that I am with Tata the ridiculous DOCOMO. So I call Mr Krishna and explain him the situation, he pretended as if he couldn't hear anything and disconnected my call(no wonder). I kept calling him over and over again he did what he does. I am left in cross roads with no solution to find out my account number and make a payment.

i. As a customer I was not informed of anything, anything, anything at all. ( No Keeping the customer informed was followed)
ii. Call centre agents can hardly understand English (not everyone speaks Hindi)
iii. No proper contact during the installation.
iv. False promise given to customers
v. No proper procedure followed till the details sent to customer.

If you ask me we all(TATA) pay for a service that provides absolutely nothing. Please don't be fooled by the initial marketing strategy and end up with losers.

Thanks.