Tata Docomo — deduction of balance for some wap services | |||
Daily deduction for service which was never activated and also not getting deactivated ever my mobile number is [protected] and service provider is TATA DOCOMO. I haven't activated any service but still I am daily receiving SMS from TA-HUWWAP having following message Hi! Your subscription to on AstroOnWap has been renewed at Rs 2 for 1 day. . Autorenewal on till 9 oct, 2012. To Stop, Dial 155223 (Toll Free) For this i called Docomo customer care (121) for at least 8 to 10 times. at 4-5 times Docomo customer representatives said they have deactivated the service and i will receive deactivation message within next 3-4 hours but i never receive any such sms. Also every time i tell them this fact they just say i have deactivated service this time for sure and you will get sms in 3-4 hours. i am completely frustated by their replies and the service is not getting deactivated. I also tried dialing above no. 155223(Docomo service activation/deactivation portal) and deactivated service from there and after some time i received message that you are not subscribed for this service. Please help me in stopping this service and refund my money which is getting deducted daily Rs.1 for more than a month or couple. Was this information helpful? | |||
3 Comments | |||
Comments
Hello sir, some net wap services have been activated on my number. It keeps deducting 1 rupee per day. Please deactivate these services on my number [protected]
Reply
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards
Customer Care
Tata DOCOMO.
Dear Customer,
The VAS service has been successfully deactivated and also an amount of Rs. 38.27/- has been credited back to the account.
Thanks and Regards
Customer Care
Tata DOCOMO.
The VAS service has been successfully deactivated and also an amount of Rs. 38.27/- has been credited back to the account.
Thanks and Regards
Customer Care
Tata DOCOMO.
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