[Resolved] Tata Docomo — False Activation of service and bad behaviour of customer care representative

gauravjaini

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan

Sir,
i have activated a scheme of rs 68 on my tata docomo number ([protected]) (Rajasthan) on 23rd-APR-2012 at around 06:47 Pm.
According to this scheme, they are offering free Local TATA to TATA unlimited calls for 20 hours (except 6pm to 10 pm).
So i activated this scheme and received a successful recharge message too.
but on 24th apr,this scheme was not activated yet and i was still being charged for calling on local tata docomo number.
So to clarify this issue i called the customer care executives 3 times and told them my problem.
they just said " this scheme is not applicable on Rajasthan circle, and we can`t help you "..
so when i asked one of the executive ( PARESH RATHOD ) to transfer my call to some higher authority he simply refused me to do that and said "THERE ARE NO HIGHER AUTHORITY,I AM THE ONLY HIGHER AUTHORITY"
then i said there would be some manager in office so i want to talk with them,he said "I AM THE MANAGER AND I AM THE OWNER OF THIS TATA DOCOMO" and was very rudely answering my queries..
I am also attaching the photo of the TATA docomo page where this scheme has been mentioned in Rajasthan circle too..

So kindly help me in this issue as the docomo comapny havnt mentioned in there site that this scheme is not valid in rajasthan and also the rude behaviour of the executive.

Regards
Gaurav Jain
gauravjaini.[protected]@gmail.com

+2 photos

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Aug 13, 2020

Complaint marked as Resolved

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Comments

amzadkhan01

from Delhi, Delhi

Tata Docomo — Bad Behaviour of Executives

My name is Imran Khan my no is [protected]. i have submitted my voter id card,one photo, i wanted to port my no from aircel to docomo.
my porting code is DW282613 on 17 october 2011 .
she ( Ratika Jain which is customer care exc.) said me that your number will changed within seven days into docomo.
she charged me 20 rs for this till now my number is not port.
Yesterday i went there for confirming reasons,

Both executives were busy to each other in talking,They were not ready for listening my problem,after waiting much time she said to me that ,i don't know ,it is not my fault,come here after 30 october ,and 20 rs will charged again
and said to me that may be your no will not port in prepaid because there is more problems in porting with prepaid system and forced us to port my no.in postpaid

i dont want to convert my no in postpaid

Please solve my problem and convert my no in do co mo soon

Thanks

darshan kadavoor

from Kollam, Kerala

Tata Docomo — Bad behavior of Customer care representatives

Sir,
Two days before i contacted your customer care to get the portability number. But the representative told that within 24 hours i will be getting a call from Docomo otherwise after 24 hours just contact the customer care and i will get the portability number from the representative who is attending the call. So yesterday night i called to the customer care and the representative who attended the call didn give me the portability number and he was behaving in a harshly manner and he told me that they cant give such type of information. Why different representative are giving different reply? Please find me a solution for this. My number is [protected], and my name is Darshan.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Gaurav,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Gaurav,

Please be informed that as per the process, within 5 to 7 working days amount will be re credited to your Bank Account.

Thanks and Regards
Customer Care
Tata DOCOMO.