Tata DoCoMo Complaints & Reviews

I got a post paid connection (phone no. [protected]) in CUG plan Speed99 in feb 2012.I get two connection from your company.
I buy a smart phone in april 2012 . I was activate Data plan of 2 GB in Rs. 50 per month as on 10 april 2012 from mr. MUKESH SHARMA in udaipur. I shoked when i see msg given by docomo company, in this msg my bill amount is Rs. 1480 . Then i contacted customer care but they can't answered my above problem. I have a old model phone before 10 april 2012 & in this phone internet can't accses , i buy new phone and i told to start internet pack on my connection to Mr. Mukesh Sharma, He says me for activation you must send me mail, I send them mail on 10 april 2012,. He starts internet on my mobile,
After that i got many problems from 11 to 14 april 2012 , in this regards i complained in customer care also.

Main problem is this , i can't use internet before 10 april 2012 but i got a bill for that,
Please see that matter and solve all this and remove extra charges from my current bill of april 2012.


My issue is still stand,as dicussed with you you say's me i will see that further,
Points are question mark-----
1. My credit limit is only Rs. 800, why you crossed this limit?
2. when i was asked to customer care for that charges 11 april 2012, which was first msg i received on 11 april 2012 , representive was not able to show that charges, when i was told him that i was start a data pack of Rs. 50, then he said it is possible , that charges for internet includes in this pack and when you receive bill then deduct all charges for internet. why???????
3. when all internet setting starts from 10 april 2012 , why you charge before this?????
4. you must informed the customer when his bill crossed credit limit, why you not rule this??
5. charges before 10 april in bill for usage ,that was 20 times more than from 10 april 2012 , why?
this is clearly cheating for " LOOT LO CUSTOMER KO JAB TAK KI WO JANTA NA HO"

Respected sir,

My docomo no [protected],On[protected]on my mobile while talkig with other no.message come from TAJUMWAP stating that thanks for downloading value pack models on dive in wapservices you have been chargedRs 50at 2012.05.04 07:59 pm.while talking on mobile whether it is possible to activate any value added servises. But then also without activating any value added services by me tata docomo has activated unwanted netservice pakage and whenasked to costumer care they deactivated the service sins inot told any thing regardigly . The tata docomo net serviceice proveder always doing like this and looting lots ofmoney from poor costumer same happened two days before with me and deducted 12Rs from
m my account.it is request tp you pls look intomatter seriously and take action against such officials thanking you sor, your faithfully

I was a happy user of tata docomo for almost one year and was very happy to have migrated from airtel to docomo one year back

I had submitted all the required documents at the main office of tata docomo in koramangala Hosur road at the time of migration around June-July last year.
(RESUBMITTING DOCUMENTS WAS ONE OF THE MAIN REASONS FOR THE MIGRATION)

Now nearly after one year in last month (april) i am no longer living in karnataka n working in kerala but still in active use of my roaming docomo no found out that my sim was deactivated and i needed to submit documents again for activation. I HAVE NOT RECIEVED A SINGLE SMS INTIMATION OF THAT NOR ANY CONTACT FROM THE CUSTOMER CARE REGARDING THIS ISSUE.

now when i try to contact them and ask the reason for resubmission they say they havent recieved any documentation!!!! FOR NEARLY ONE YEAR!!!! how can that be??? and on asking for talking to the supervisor i m put on hold for more than 1 hr just to be cut off without an answer.

I think this is just the carelessness of the service providers regards to handling documents. Its not that i submitted documents to an agent or any other outside the company ... i had submitted in their official store!!!

I CANNOT GO BACK TO BANGALORE AND SUBMIT THE DOCUMENTS TO ACTIVATE MY MOBILE AGAIN!!!

What am i supposed to do?

I have a tata docomo service No [protected], I am getting a message with heading SHFWAP saying 'Your subscription to TATA DOCOMO Daily VOV Subscription has been renewed. You've been charged Rs. 5.0/-.'
But i never subscribed to this service.
I have called the provided number 155223 to unsubscribe, but it is saying you have not subscribed to any services. It is reducing Rs. 5/- daily.
Please deactivate the service and refund my deducted balance

My cell number is [protected].Daily I get a message from TD-NETWAP stating the Cineone alert of the day with some hyperlink. I have not subscribed for the service. Daily 1 or 2 Rs is being deducted for it.It doesn't even have a unsubscribing link.I had not subscribed for this service. It just activated automatically a month ago.I contacted the customer care around 4 times this month,but every time i request them to unsubscribe me from this service they say that there has been no such service activated for my number.this has irritated me a lot because 1 or 2Rs is being deducted everyday.So please unsubscribe this service as soon as possible.

TATA CDMA Complaint No : 492172
Dear Sir, My docomo CDMA# is [protected], When I purchased this card, retailed charged me Rs.100. He put initial charge on Rs.58 and told me that I will get Rs.40 talk time.

After waiting 4-5 days, I never got any talk time. when I called call center they told me this scheme is closed now and as I charged for Rs.58, I need to recharge min.Rs 50 and I will get double talk time. I again did online recharge of Rs.51 and I got balance of Rs. 42.39.I called call center about diuble talk time , they asked me to wait for 72 hours.After waiting more than 4 days, now call center person told me this double talk offer is no more valid now. I am really frustated and tiered now and thiking to go to consumer court to file the complain against tata docomo company. Looking foe some help from here.

Hello Sir/Madam

On the 26th of April, I had recharged my account for Rs.246 i.e a 3G SmartLife
plan which gives me a bundled usage of 3G data and calling minutes.

But after recharging, when I switched my mobile phone to the 3G mode, I am
unable to get network.

The mobile only displays the 3G icon but network is completely unavailable.
I even tried to search for the network manually. Tata Docomo is being shown
in the list of operators, but when I try selecting it, it gives an error of
"No Access"

I even tried restarting my handset a couple of times. I even removed and
re-inserted my sim. But nothing seems to help.

My handset is completely 3G compatible and I live in Pune city where 3G
services have been launched long back.

I want to know why is it happening that I am not able to network only when
I select the 3G network mode.
There is no problem in accessing the 2G network and 2G data.
But I want to use the 3G services on my network.

I had registered a complaint on the customer service desk but it didnt helped me as well.
The complaint number being NWK3G10067092.
I got a call from the 3G department of the company stating that there is some problem with the settings in my handset and I need to get it corrected from the care centre and they closed the complaint.
So for this reason i even visited the care centre located on FC road in Pune yesterday but even the executives in the care centre could not provide any solution to my problem.
They told me to visit the head office which was on Bajirao road in Pune.
I did the same and went there to get my problem solved and even after waiting for two hours, my problem was not solved even there.
Nobdoy has a clue as to what exactly the problem is.

The care centre on Bajirao road again raised a complaint yesterday.
The complaint number is NWK[protected].

I have already logged two complaints till now but both were not useful.

The recharge that i have performed on my account is getting wasted in the mean time.

I request you to please solve this problem or reverse back the recharge amount to my account ASAP.


Details :

Mobile Number : [protected]
Name : Rahul Jain
City : Pune
Area : Model Colony, Shivajinagar
Handset Model : Nokia N8

Please look into this matter at the earliest.

Hope to get a positive response

I purchased a 3G SIM card from the TATA DoCoMo store yesterday in Bangalore.

The MSIDN#: [protected] Per the instructions from your rep, I had recharged for Rs. 109 which he said is valid for 30 days or 2 Gb for the first month.
After putting the Micro SIM into my IPAD, while it shows TATA DOCOMO 3G, when I try to browse the internet – it gives me an error message saying – “Could not activate cellular data network. You are not subscribed to a cellular data service”

The APN is TATADOCOMO3G

I have tried all options like TATA.DOCOMO.INTERNET (all caps), and leaving username/password blank etc. but still no success.

I tried calling the number given on the jacket of the SIM card [protected] at least 20 times and the reps either tell me that I have reached a post paid or sales or some vague department and are unable/unwilling to help.

I would like somebody knowledgeable with 3G internet services to call me and inform me on what configuration changes need to be made or want the problem to be fixed at your end ASAP

sir,
my tata docomo no. is [protected].
I received a message which states that i have subscribed to live astro which i never did.Rs 10 got deducted from my balance.It also stated that the service will be renewed on 9/5/12.
Please stop this service and provide me with a rs 10 recharge.

Dear sir i had docomo no[protected] since last approximtelly 3 year.Due to their marketing mypia my mind set converted prepaid to postpaid connection .But due to their customer decentric practise like paid service activated without explicit consent of me and billed lumsums i need to replace my plan immediatelly.After great troublesome time i able to miggated it from postpaid to prepaid.Now i stranged that my privillage user benefit taken off since last some recharge.I talked to customer care executive on dt 03/05/2012 time7:23 am and get back inresponsiveness answer"you are de activated it from april 2012. its froud i never ever de activated .Plz do needfull so an hard core loyal customer received the worth of his expensive money......

Sir,
I personally visited in Gallary of Tata Docomo on 14th March 2012 at near to Vashi Railway Station and requested to stop internet service & all other value added service of my mobile no.[protected] instated of this i received bill dated 25/3/2012 for the period of 23/2/12 to 22/3/2012 of value added service charges debited (Tata docomo dive in-VAS) from 14th March 2012 to 22/3/2012 Rs. 5/- per daily.The same complaint was also lodge by me on 29th March 2012 at ( 1 to 1.20 p.m. appro.) with customer care. also requested to solve my complaint lodge by me Ref. Numnber 465266 on 11th April 2012 at 9.40 am. for the same. On 11/04/2012 i have send email to [protected]@tatatel.co.in and requested to discontinue / stop mobile service of Mobile No.[protected] with immediate effect as I had already remove above mentioned mobile card from my mobile on 10th April 2012 at approx. 9.00 p.m. & not at all interested in using the same. Email received from [protected]@tatatel.co.in stating that This is with reference to your e-mail dated 11-Apr-12 regarding service discontinuation of phone number [protected].

Since your decision of disconnection is o[censored]tmost concern to us, our relationship executive will contact you shortly to process your request.

Please feel free to share your concerns in case you have faced any service related issues as this will help us to improve our services for you in future.

However, we would like to inform you that your request for cancellation has been registered and the reference number is[protected].

The billing on the above mentioned connection would stop on the 3rd day from the date on which the request was raised.

Expected time to process your request is of 15 Days.

but they have given bill number [protected]dt.25/4/2012 they charged me from 23/3/2012 to 22/04/2012 they have also debited value added services of Rs.259.90 + service charges which is totally wrong they are mentally torched me by sending wrong bill.
Kindly look after this matter.

i did 200rs recharge on my mbl no [protected] through tata docomo website using net banking. They deducted that amount immediatly from my account but its been 3 days that i am about to get balance on my number.

i called customer care and they asked me drop email to them instead of giving money back.After sending an email they replied me to wait till 8th may.

What shall i do till that time with sim card. better to shift to another operator. i want my money back.

Please deactivate Hollywood Sizzlers and subwaphwsizzlers TATA GSM 2G WAP from my no.[protected]. I've lost nearly more than Rs. 100 since the past one month for unwanted activations. The customer service at the Tata Docomo Gallery tells me to activate DND to avoid it. I just don't understand how will it affect.

Hello i am Gurpal From Kapurthala Punjab my no. is [protected] i bought my sim 2 years before....
But Now Before 2 Days my phone get freezes or hangs when i put my TATA Docomo sim card in it my mobile is nokia n73 and only now i can receive messages and no messages i can send and i cant make and receives call....what is the problem with my sim card??

Sir,
I am an B.Tech student in kerala. I had been using Tata docomo gsm sim for last 2 years. There were no problem at first but suddenly from the month of march the operator starting reducing balance of no reasons. Whenever i tried to complain the customer care executive either say some unusual reasons or they disconnect the call and whenever i tried to call for a second time in a day they would not connect to the customer care executiue. Fedding up from unusual deduction i ported my number to Vodafone. But now my friends(HOSTELMATES)using TATA DOCOMOare facing similar problems. Nither the reason is being told nor any refund is being made. It seems that Docomo is deducting money to get their 2G spectrum but the sufferors are we customers especially we students. Hoping that you take any suitable action.

Thanking you.
O.ABHILASH
[protected]

Hi,

My friend is facing problems with her tata photon internet since the past 5 days. It is throwing an error 678. She has complained to customer care but since the past 4 days they are saying that the issue will get resolved in a day

Kindly sort out this problem ASAP.

respected sir ,
my mobile has been stolen so i kindly request you to block my sim card. my mobile no is +91 [protected].
thanking you ,
with regards ,
your customer

SIR, I charge juice up pack Rs.123 on 1-3-2012 in tata docomo prepaid connection. That plan is, all other mobile outgoing calls getting 1 paise per 2 seconds. All docomo to docomo out going calls will charge 1 paise per 6 seconds. from[protected] all calls charged me 1 paise per 2 seconds including tata docomo numbers also. for this problem i talk tata docomo customer care officers seven times.NO respective action from TATA DOCOMO customer care officers side. still not problem made ready. MY TATA DOCOMO mobile number-[protected]. please take my complaint and take necessary action to respective network. thank you sir

mobile number-[protected]-- prepaid.
problem- juice up pack not activated..

TATA-DOCOMO is doing massive cheat in post paid billing calculation.

I am TATA-DOCOMO post paid user since 3-4 months and I found following in post paid billing calculation

For month of JAN-2012 my current charges are 111.51 which is rounded to 112 (still I am ok with rounding value) and I paid the 112 amount.

But for month of FEB-2012 my current charges are 109.53 which is rounded to 110. As I paid 112 in last payment company should adjustment 0.49 paisa in my FEB-2012 bill likes other provides do (As I am also use idea that's why I know) and which is correct.

When I spoke to customer care they told me TATA-DOCOMO don't have policy to adjustment 0.49 paisa in FEB-2012 bill and it is not possible to do payment in paisa using internet banking (which is absolutely incorrect) and they refuse my complainant.

This is not only regarding my 0.49 in 1 month but also consider TATA-DOCOMO have 10,00,000 customer in Maharashtra and on an average they are rounding 0.40 paisa in a single month they are collecting 4,00,000 in a month and in a year 48,00,000.

Dear sir,
please give me all call detail for this phone number ([protected]) today this site.