Tata Docomo — false Information

Sanchit Sood

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

This complaint is in regard with 250 rs pack, in which we get 250 rs talk-time + unlimited 3G on [protected]. Last month on 2nd October i recharged this pack, i got the talk time but for activation of 3G services i struggled a lot. i called tata docomo representative everyday, and they told me everyday to wait 24 hrs. Finally one of the representatives asked me to change the plan as this plan will not work and asked to try next month.

Now today ie 3 November i recharged again the same plan 250 rs. and today also i m facing same issue, everyone is escaping, giving all weird reason. All of them want to escape from this question. they are giving me settings which is full of errors.
APN Name : tatadocomointernet
APN: TATA.DOCOMO.INTERNETHVC
AUTHENTICATION TYPE: NONE
APN TYPE:INTERNET
By doing these setting i am not able to select these settings as select option is not coming.
Kindly look into matter

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Comments

Aniket Bawkar

from Mumbai, Maharashtra

Tata Docomo — wrong information provided to agency

wrong information provided to agency

Respected Sir,
I am using TATA DOCOMO service. i am prepaid customers u r executive give me the Wrong Information Provided to me The exceutive told me the different plan and the plan actually was different.and complaint number is[protected] and i am log the 2 complaint is u company they will not solve the complaint my no is[protected] its my first complaint no [protected]

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Aniket,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Hi Sanchit,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

archana.mp

from Bengaluru, Karnataka

Hai,

I recharged for RC45 plan. I didnt get the benefits as per the plan. I confirmed the existence of above plan from the CC agent, & then only I recharged. I recharged in an outlet as the plan was not available in online recharge. I wanted sms plan & even I am ready to pay 50ps for 1st 3 sms daily. This not the 1st time I am suffering from the docomo service. I am fed up with the service they provide.

Each time when I try too connect with CC agent, Each one says one reason. No one is ready to take the complaint. I am really frustrated. Why should I waste my time & money for their faults? Why I want rate cutters when I already have 197 plan.? I want the plan as they told me or I want my money back. I will port my number.
I want justice.

Thanks in Advance,
Archana
[protected]

harshitjaing555

from Mumbai, Maharashtra

The Tata Docomo customer care has provided me the wrong information about the message voucher. According to the info provided, on the recharge of Rs 11 i will get 100 free messages local and national daily for 30 days after charging the first SMS at their normal rate. But when i subscribe the same recharge pack, now it started costing me 10paise per SMS . Due to this my total expenses over monthly SMS cost reaches to around 300. But according to the actual recharge voucher subscribing details, the estimated cost would have been 30-40 rupees .The details of this extra cost is not provided to me by the service provider.Also they are not cooperating with me regarding the issue.So kindly please look into this matter as the subscribing details are provided to me by a recorded machine.Other people could also fall for the same issue so i have recorded the message as an evidence against the company.