Tata DoCoMo Complaints & Reviews

Hi Rohit,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Dear Rohit,

We regret to inform You that that the number has been disconnected from 08-NOV-2012 22:25 due to negative documents. Hence, the same cannot be activated once again.

Thanks and Regards,
Customer Care
Tata DOCOMO

Hi! STV Recharge Successful .MRP Rs.399, Validity:30 days, BB Mail, Messenger, Browsing and data Tranc ID: [protected]
Phone number [protected]



Actually I recharged my blackberry plan of 399 on 14th, november
I have got the recharge successful confirmation message bt I m unable to use the benefits of plan.
When I call on 121, they told me that the recharged has been activated n its the fault of blackberry helpline. Bt when I call to blackberry helpline number they told me that they haven't got any info abt the plan of 399m
Sir they ae making me fool from the last 2 days.
Three o[censored]r executives and one senior executive(sahil) also forwarded the mail to activation department n till now I haven't got any call from that side.
Sir pls its a humble request to take a serious action in this regards.
Thnking you

Tata Docomo — blackberry plan

Hi! STV Recharge Successful .MRP Rs.399, Validity:30 days,BB Mail, Messenger, Browsing and data Tranc ID: [protected]

MOBILE NUMBER [protected]

Actually I recharged my blackberry plan of 399 on 14th ,november
I have got the recharge successful confirmation message bt I m unable to use the benefits of plan.
When I call on 121,they told me that the recharged has been activated n its the fault of blackberry helpline. Bt when I call to blackberry helpline number they told me that they haven't got any info abt the plan of 399m
Sir they ae making me fool from the last 2 days.
Three o[censored]r executives and one senior executive(sahil) also forwarded the mail to activation department n till now I haven't got any call from that side.
Sir pls its a humble request to take a serious action in this regards.
Thnking you

Hi Darshan,

We would like to inform you that the complaint bearing number PSMR12042130 is in process. The same will be resolved by 26-NOV-2012.

Thanks and Regards,
Customer Care
Tata DOCOMO

Hi Sachin,

Your complaint has been registered with docket number PBR12140875. The same will be resolved by 27-NOV-2012 20:00.

Thanks and Regards,
Customer Care
Tata DOCOMO

Hi Jasil,

We would like to inform you that the complaint bearing number[protected] is in process. The same will be resolved by 22-NOV-2012.

Thanks and Regards,
Customer Care
Tata DOCOMO

Dear Paresh,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

to consumer forum,
I am najar khanushiya customer of tata docomo.They start value added service without any request from me and they start them self and when i complaint to stop this service the customer care representative Raghu Senva is not taking my complaint and can`t answer properly and and i say to transfer call to his Manager but he didnot transfer and says not to transfer the call and cut the call without any solution.
my mobile no is.[protected]
thanking you.

Najar Khanushiya.

I have been facing the same problem.
They have activated Cricket Alert automatically and then we call the customer care people they bluntly say that we must have put in the request, that's so annoying. And we asked them to deactivate it, they gave us 10's of number and asked to send some sms and still the service never stops. The worst part of it is they also renew it automatically and start charging for that. I have been struggling to get this service deactivated for the last three days, but no use. This is really frustating, i have lost already a lot of talktime because of this. Even then i asked them if they can just stop the service even if they can't return the money.

Dear Customer

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

My Docomo No is [protected], company has deducted Rs. 30 for activation of record club with out my knowledge. Also they are sending the records with false deatails.

Tata Docomo — Highly irresponsible customer service

Customer service of Tata Docomo is very highly irresponsible. I had submitted my complete documents on 5th nov and contacted the supplier of SIM card "The Mobile store" near kemps corner, Napean sea on 10th again as i received sms requesting for documents when he assured me that documents were submitted to the company on 10th.

Today the 13th Nov my outgoing calls are barred including the customer care and i had called from a land phone around 11:00 AM and spend nearly 1 hour on call to get it transferred from agent to floor supervisor Deepak and then manager Parvesh.There was assurance that it would be solved before 4:00 pm which did not happen.

They had mentioned about 72 hours to get it working. Which i cannot afford as my means of communication would be stalled till then.

I called in the Evening around 7:00 pm and call was attended by agent Mayur who told me to call the number [protected], when i refused as i had reached this after going through the IVR. He agreed to transfer the call upon my persuasion and kept me on hold for around 45 mins.

Thus an overall of around 1hour 45 min i have spent from a land line to get the issue resolved, but yet not done. The steps to resolution is very pathetic.

I have spent Rs 300 for this SIM and yet i do not get what i want, Shouldn't there be any way to penalise the irresponsible nature of the customer care when they are at fault.

I would strongly discourage anybody to change to Tata Docomo as their 1p/sec billing is of no use when it functions with inferior coverage and a customer service that s*** , and why pay RS 300 to get yourself stranded.

please see my complaint sent to customer care TATA DOCOMO
Dear Sir,
Eventhough my earlier interaction with your customer care executive over phone (Complaint ref no:[protected] anmd[protected] was not enjoyable and simple, i would invite your kind attention to spare some valuable time of yours to resolve my complaint with you regarding my new connection of Tata DOCOMO.A brief of my complaint..I were contacted by one of your executive who visited my office on last week of October for canvassing new connection.When i gone through what he told me and offered, i thought it woulee.d be interesting to take a new connection of Tata Docomo.He told me if i take two post paid connections (149 plan)there would be a CUG option between these two numbers, where the calls between these numbers are unlimitedly free.As i was interested i took two connections [protected] and [protected].With in one week after regular follow ups from my part, however it got activated.I started using the network thankfully.After a weeks time i got a message from your customer care that my call rate had exceeded the credit limit allowed for me which is Rs1000/-.One day suddenly my outgoing facility got barred also.Then i called up your executive and asked whether yue to someou are billing for CUG also.Then he told that it was due to some error as the the network was newly introduced.However after he telling the story he could manage to retrieve the connection.Again atleast for five times my two connections got unbarred and each time i called up ur executeve and made it right.The real dragon came in the form of monthly bill on last week of November, where i could see the most interesting part like all the CUG option calls are billed for two connections.Anyway my copy of the bills are here with this mail for your reference.As per the contract i need to pay the rent and usage charges for normal calls and not for the CUG option calls and offers.But unfortunately your billig was not like that.What should i do to use your network further as it got barred again? what is my correct amount billed which i should pay?Please help me..Hope your esteemed organisation under the TATAs can help the customer in the right manner.
Thanks and regards,
Santhosh Kumar.G
mob:[protected]
[protected]

Docomo — irresponsible about customer

re asalu emanukuntunav ra two days back nanu complaint icha na balance cut ayyindani not only two days bak from the day of balance cut i am compainting every day why r u not responding


very bludy customer care whatr u thinking stupid
u r lift my call to day and not respond for twelve minites
u lift my call and talk to me why atladukuntunara bad veryyyyyyyyyyyyyyyyy docomoooooooooo its no 1 bad company for me

Tata Docomo — irresponsible service

tata docomo network is the worst network ever.....they dont have any customer care executives who can speak even a bit of english...this has made things much harder for me...when i repeatedly called them and asked for an english speaking executive, they started avoiding the calls....it would always say that all the executives are busy...and everytime there is a problem they would say that they ll check their databases which never gets updated...when called during night, they say that it ll be done by 6 am. when called after 6 am they say noon, and then night 9....and the same thing repeats...

Dear Customer

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

pl, unsubscribe my podcast pack, daily deduction from my balance rs 15
pl, unsubscribe immidiatly

sir,
i am chandrashekar reddy.my mob no is [protected] i want to know my mobile call list (incoming and out going),so please mail it to me on [protected]@Gmail.com

Dear Customer,

Please visit any of our nearest Tata DOCOMO outlet or call our customer service number 121 in this regard.

Thanks and Regards,
Customer Care
Tata DOCOMO

sir,
this is shirisha.my phone num is [protected].i want my call list both incoming and out going to my mail...my mail id is kiran[protected]@gmail.com...plzzz send the soft copy as soon as possible

Hello, Sir...

My Name Is Mallem Teja Kumar and My Number is [protected] sir i have given my own proofs of this number. Now I Want My Call History details at last one year sir.so pls understand me and pls help me sir...:) and pls send me my cal list to my email address [protected]@gmail.com

me apne ATM transaction ke details sms se chahta hu lekin o muze nahi aa rahe hai so plz solv my problem my phone number is [protected]. TATA DOCOMO

me smsgupshup se sms prapt karana chahta hu but o mere number per nahi aa rahe hai my number is [protected] TATA DOCOMO.

Hi Atul,

DND service has been modified and you will not get any flash sms with effective from 7 days.

Thanks and Regards,
Customer Care
Tata DOCOMO

sir mera mobile samsung galaxy y hai..aur mujhe apna flash msg ka problem solve karana hai to plz mujhe bataiye mai kya kru...my nAME SURAJ AND MO NO.[protected]

Tata Docomo — Tata DoCoMo 3G Service

When will be Tata DoCoMo 3G service launched in Hyderabad? If it is already launched can you give the details? I am very much interested in 3G service and want to take one as soon as possible.

TATA DOCOMO 3G — Wrong Info from Care,cost me losing 720 MB usage

i have recharged my mobile for 3G service by rs.751 for 2GB,30 days validity on 7th oct2011.My validity ends on 5th nov2011,as on this date i was left with 720MB unused.i called customer care,he suggested me to go for a recharge of Rs.90 "for 100MB,30 days validity plan and told me that my unused 720MB of previous month will be carry forwarded in this and after recharge i can use 100MB+720MB=820MB for next 30 days.i went to docomo outlet(frazer town,bangalore).i confirmed the same from the person sitting there(Ms.Salvy).she confirmed me the same and done my recharge,but after recharge my leftover 720MB was lapsed and i'll get only 100MB.Now,all the CCA,the one in the store and the one on the phone is telling,"sir we can't do anything,why u recharged".

It is such a un professional behaviour from them,and i can't expect this from such a big brand.
Now,i wanted that either 720MB will be credited to my account or some other compensation would be given by the company.
please do the needful.

Vijeet Mathur
[protected]

Hi Anand,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Hi Anand,

We would like to inform you that the number has not been activated. Kindly visit any of the nearest TATA outlet for better assistance.

Thanks and Regards,
Customer Care
Tata DOCOMO

Hi Kapil,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Tata Docomo — Deduction of Balance on Prepaid

Rs.10 has been deducted from my Prepiad account The number is [protected]. I tell it about to Customer Care of Tata Docomo. They give a reason that about LOVE TIPS. They told me that i had activated featuring Service. So the Deduction done for that.

Tata Docomo — Deduction of prepaid balance

Prepaid balance deducted with scheme activation.

I had already face so many times of balance deduction with any scheme activation without my knowledge.How can they deduct the balance? Even though I had talk with customer care no. and as per their
report, Jokes, Cricket, CallmeTunes etc. were activated.
I never use any scheme.

Yogesh Malaviya
[protected]

Dear sir,
my docomo no. is [protected]
99 rs deducted frm my prepaid account few days back around 10 days and customer care gave me the description that these are deducted for game value pack.. and today they deduct 28 more n reason is still the same....

Neither i am getting or using any kind of game nor i am able to call annyone because all the balance i put into my account is only for your game value pack deductions.


if its possible for you, please resolve this problem.
pathetic services tata docomo....
the advertisements by you on tv are fake....
your services are below average....

very pathetic customer care from DOCOMO, Its all simple as they talk when calling customer care. So SIMPLE to take the customers money. on 30th May i got a SMS mentioning deduction of Rs.95. next day again Rs.5 and 6th June again 45/- hah ahaha ha all these looks so SIMPLE.

I called customer care for more than 20 times and they credited Rs.30 to my account . They informed me, the balance amount will be credited within 24 Hours.Thank GOD, till date nothing has happened.. I dont think this is the right way to deal with.


My experience with DOCOMO is extremely bad and i will not refer anyone to take the connection from DOCOMO. I have been using IDEA and VODAFONE which provide far far better services.

Jim Mathews
[protected]

I am planning to migrate this prepaid connection along with 3 post paid docomos also... Jim

Tata Docomo — Deductions from prepaid balance

I am a tata docomo prepaid user. 25rs were deducted from my account on 23th sep bringing my balance to zero. The customer care executive claimed that i have sent 130 messages in a day of which 100 are free. But i have made only 20 messages. I have also registered a complaint on the tata docomo website( ref no.357138 ) but their is no response yet. This has many times but this is the first time i am registering a complaint.

My docomo number is [protected]
email id- [protected]@gmail.com

Regards
Vishesh

Tata Docomo — Balance deduction from my prepaid balance

My cell no. is [protected] and deduction of 35 Rupees balance from my account without any inform about that deduction.

Dear Brijesh,

Please be informed that upon checking with our records no wrong deductions have been found. Hence we are unable to process your request of refund. Also be informed that as per our records there is no VAS pack activated in your number.

Thanks and Regards
Customer Care
Tata DOCOMO

Hi Murugan,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Name : A.Ahamed Nazeer
Number: [protected]
email: [protected]@yahoo.o.in

Today morning 12 o clock i suddenly got a massage on my cell which read.. "your cost Rs.60/- and remaining balance 66 & quot; something like this. I was shocked because that time i am in browsing on my cell.
When i called CC.That pathetic customer care guy told i had activate some VAS.I wont activate VAS.. He was not ready to write down my complaint. and he just disconnected my call. And till now i cant call CC.

Already i register the DND but till not activate. Firstly i want a refund on my amount. And i also need details.Please activate DND for my cell. Please dont loot people like this.This will create bad impression of the esteem group.

Dear Sumit,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

Tata Docomo — lose my account balance

i want refaunt my account

My cell no is [protected] I have lost my a/c balance .I have contacted to customer care on 23/06/10, 24/06/10 .till now I have not got any satisfactory
answer from customer care executive .Please look into this matter.

My cell no is [protected] I have lost my a/c balance, ? I have contacted to customer care on 21/10/10, 22/10/10. till now i have not got any satisfactory answer from customer care exeutive, Please look into this matter.

My Ballance is my accounnt auto detect
i lose my money at my mobile account automaticly detect=[protected] /[protected]
auto acctivate for docomo external service automaticly.
i request/complaint to many times customer care 121/198 call connect 1day at 1 time 2nd not connect to customer care call

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

Dear Customer,

An amount of Rs. 15/- has been credited back to the account.

Thanks and Regards,
Customer Care
Tata DOCOMO