[Resolved]  Tata Docomo — Internet Speed

I am Tatat Photon+ customer & my number is [protected].

My complaint is that from last 1 week I am facing speed problem in my
device. I have called so many times at your customer care but there was no
proper response from their end.

My 1st complaints no:[protected] raised by customer care executive & she
told me that I will receive a call from technical department, next I
received a call from Mr. Anshuman he told me that I will have to wait till
31st March and after that he told me that he will call me again with full
status. But after few minute I got a message that my complaint has been
closed.

When I called up at your customer care & talk to Ms. Monica, I asked her
that why my complaint got closed when I was not satisfied? she was not
having any answer of my question then she tried to transfer my call to tech
desk but she was unable to do so then she again raised one more complaint
no:[protected] & told me that I will get a call from tech department.

Please tell me when my problem will be rectified as I have been fed up with
your service.

Regards,
Deepak Shukla
Mob:- [protected]

I am using Tata Photon+ where in they committed me 3.1mbps speed but the day I purchased this device I am not getting speed more than 256kps to 700kbps. I had lodged complaint several times either they did troubleshoot over the phone or they sent an engineer again they did the same troubleshoot after that you will get 256kbps as per our commitment we can’t do anything. I am not happy with the services I want money refund.

I Am not at all happy with the services and resolution

Still wait for the response

Hi,

I Vikas Mishra my Tata Photon Plus Account No.:[protected]. The problem began from Nov 2014, when my Internet went down. I have experienced severe interruptions to my Internet as well as slow speeds.

I attach a photo of speed test.
Kindly check and resolve the problem.

Regards,

Vikas Mishra
Mb: [protected]
E-mail: [protected]@gmail.com