Tata Docomo GSM — unauthorized balance deduction

Tata Docomo — Unauthorized charge deduction

Hi,

My father holds a prepaid connection[protected]. Here is the brief.

4 instances o[censored]nauthorized charges. 2 instances of charges of Rs. 10 and Rs. 30 of some game download. One instance of charge deduction for a one hour call when the call was a few mins long. All this happened a few months back and my father tried everything and even spoke with nodal officer, a lady in Pune. But each time the response was that their system has the records and so cannot reverse/refund.

Most recently, again it happened today 11 Sep 2010 around 8:15 PM. I (son) was opening a site music.ovi.com and received an SMS. Immediately I closed the web app and opened the SMS. The SMS indicated that a Champions League T20 game has been downloaded and a charge of Rs. 49 was deducted. I immediately called customer care; one of the representative (8:23PM IST) intentionally hung up on me when I asked his name and ID for future reference. The next representative (Rakesh) at least listened to me but was very firm that a complaint cannot be lodged because the system does show the Rs. 49 deduction but not why it was deducted.

This is very unethical of a company like TATA. I work with TCS and this comes as a complete shock to me they cheat people like this with unauthorized charges. All the companies have some or other issues but not like this. This time if I/father dont get the refund I am simply going to throw away the SIM.

Hoping for some kind of action/response.

Thanks,
Senthil

Tata Docomo — unauthorized charges

I purchased tata docomo number[protected], its a miserable services since i bought this card. No coverage, poor voice quality and for the last few days they, automatically deduct money from my account and activate uncalled services on my mobile, they siphoned off more than Rs 150 from my account for activating various rubbish services like keeda alerts, ringtone alerts for which i never make request !!! As per their customer care i activated this services when some flash message came on my cell, if someone has put the cell in pocket and automatically flash message activates those schemes then whose fault it is, even after registering with DND (do not disturb) my amount is still being deducted, mailing to their applate authorities in vain. It seems that instead of Ratan TATA, Dawood ibrahim has invested money in this business and he and his associates are offering services, its time to disappear docomo from the market, good bye japanese, poor sucker services.

i was charged around 150 rs (99 + 49) in some unknown transaction.
I got a sms after some time stating that i downloaded some games which i never did.I called up the customer care and they say the same thing .Even when i open my GPRS connection to some free wap sites i am getting some msg from docomo saying i downloaded some game and some charges are debited from my account.
This is really a serious issue as the service provider is stealing money from its own customers.

A Complaint has been registered( Complaint No : 195563 ). in docomo site ... still no response.. !!!

Unauthorized charges for 37rs
phone no [protected]

Tata Docomo — UNAUTHORIZED CHARGES

Sir,
most humble and respectfull i beg to say i ,santosh kumar mobile no. -[protected] , have been using tata docomo gprs services for 2 years. i recharge of rs 48 on 28 nov 2010 in wich company gives 2gb free brrowing in my number. but on[protected] a charge of gprs brrowsing has been deducted from my account. i have called to custmer cares a lot of times, but no one take responbility of this.......
please help me for this.
i will always thankfull to you.

Tata Docomo — unauthorised balance cut off

respected sir, myself Sukanta k. Nato.i am using tata docomo prepaid service my no is [protected]. Last night 97 rupees was cut off from my prepaid balance when i call customer excutive they say that the 97 rs was cut off due to Mobile browsing using another access point which was totaly worng . So i kindly request you to consider the matter and solve my problem so that i am very greatfull to you .

Tata docomo tele service — unauthorised balance cut off

Respected sir,
myself Sukanta k. patro.i am using tata docomo prepaid service my no is [protected] . Last night 97 rupees was cut off from my prepaid balance when i call customer excutive they say that the 97 rs was cut off due to Mobile browsing using another access point which was totaly worng and the rerponse of customer excutive was very bad and rude.one more thing is when told them that please transfer my call to your senior they told me that please call three hours later and disconnect the call.when i requested them to register a complaint they totaly deny to do that.So i kindly request you to consider the matter and solve my problem so that i am very greatfull to you .

Sub.: Unauthorised balance cut off
Respected Sir,
Myself Soumen Kumar Sengupta, I am using two nos tata docomo prepaid service my Mobile nos are [protected] & [protected]. Last night 24 rupees each was cut off from my prepaid balance when i call customer excutive they say that the amount was cut off due to Mobile browsing using another access point which was totaly worng . So i kindly request you to consider the matter and solve my problem so that i am very greatfull to you .

tata.docomo — unauthorized charges

Dear
sir/madam..my tatadocomo number [protected] ,.yesterday my account main balance is 43rupee and some paise ..but today they have charged 12 rupees from my account without any notification or sms .. I kindly requested them to return my rupee.