[Resolved]  Tata Docomo GSM — wrong deduction amount

Address:

Sonipat, Haryana

I have activate 250 3G unlimited plan for Tata Docomo number [protected] on dated[protected] through Tata Docomo web site whose last date is[protected]. But on dated 30-10-12 you have deducted Rs 311.90 from my main account for internet browsing. Also I have registered complaint in this regard many times telephonically as well as through mail. As per conversation with tata docomo CSC balance had been deducted due to technical problem in 3G recharge of Rs 250/internet browsing and amount Rs 311.90 will be refunded till 5th November. But the situation is that neither refund nor perfect resolution to said problem up to till date.

Today when i talk to Tata CSC they miss guided me and said that this amount will not be refunded because you have used wrong APN but when i purchase this unlimited 3G plan no such type of information provide to me also there is no such type information available anywhere i.e. on web site, at authorized dealer shop, on poster/banner. One thing more all the setting for internet browsing will automatically installed in devices so how would i know what APN in use.

If CSC is right for the said statement then one message must be displayed while internet browsing so that customer may understand what is going to be happen instead of balance deduction from main account.

So please do needful in this regards