Tata DoCoMo Complaints & Reviews

Sir,
I have Tata Docomo Mobile no [protected]. Few days before I recharged my Mobile of Rs. 250 with unlimited GPRS plan and full talk time. I was using GPRS internet in my mobile yesterday. Suddenly they have deducted Rs. 30. When I contact to customer by email, they replied me that it was deducted due to request came from my handset and unable to return amount. I am trying to call customer service but phone call not connecting. they are telling that I have downloaded by using GPRS internet and download some items. So what is use o[censored]nlimited GPRS plan? How they can deducted amount if I already activated unlimited GPRS plan.
So, I request you that Please do needful and take action against Tata Docomo.

Mohammad Amir Ahmad
Mobile no [protected]

sir give me my no.is [protected] tata docomo and send me my email

sir
with due respect
i had a balance of rs194.27 at 2.16 p.m. (that was last time i made call and message is saved)
i tried to make a call at around 5:15 in evening i received message there is zero balance
i had the balance checked at 5.16 p.m. the balance was 0.00
i had visited tata shop there i checked my balance it was -2000.34
i had visited their another shop to make complaint at 6:00p.m
i had made a complaint at the store i was informed i will receive call within 24 hrs i have not received till yet
the number happens to be my business number but i also carry other number also
i had made online complaint also, and the response received was that i have to make a deposit of rs2000.34 for 214.31 mb of data used
if the company is providing 4.5gb of data at rs95 how come the company is overcharging me
secondly i accept there might have been data usage but with few hours so much amount of data usage in the area i was is not possible
secondly when you ask for the surfing speed at store they will say it is good but you ask for download speed they keep their mouth shut
so the area i was in at that time does not have a speed of more that 3 to 4 kbps if at any odd time any person wants to check out can do so
so even at this rate to download 214.31 mb is not possible
kindly provide the solution as the company is asking me to pay 2000.34 a very high rate that is not there in market the open market rate is around rs150 for 150 mb of data approximately in 3g, i have cdma connection so the rate offered by mts is also similar to any gsm player
kindly do the needful and provide solution as it is not possible for me deposit such a exorbitant sum for the service i didnt used
thanks
devendra,
[protected]@sify.com
[protected],[protected]

Hi

I reside in Pune. I had submitted all documents for activating a new Tata Docomo SIM on 12-Nov-2012 @ "Buy n Talk", Wanowrie, Pune. Its already 24-Nov-2012 and the SIM is still not activated. Everyday iam visiting the retailer and he mentions it will be activated today. He mentions that there is a new process and hence this is taking this long. I can understand 3-4 days but its almost 2 weeks. Iam not sure whom to approach. When i call Tata Docomo customer care, they mention that i need to contact the retailer. The retailer says its with Distributor. Iam really frustrated. pls Help. My details

Mobile # : [protected]
Sim # : [protected]

- Mustafa

Hello,

My name is Tasha s Dham and my no is [protected] is a new CUG connection. It is just 4 days the number is activated and ur system show unbilled usage of round 1500RS. What the hell is this? I have called 121 & 198 several times to answer me about the details and ur customer care executive is useless, they were very unhelpful, as i have not used this card not more than 5-6 calls a day and this is only local and cug calls. How can this is possible??

I need the details right away.. I have also got info tht it is for internet usage..wht is this..my handset is micromax x101 it does not support internet usage..according to my knowledge.. even if does support it i have never used internet or gprs with this card as i have my alternatne docomo prepay number [protected] with 250 plan active on it, which give benefit of 250 full tt, 1gb 3g and 2g unlimited on the above number.

How it is possible that i have not even used the services and being charged for it. Your systems are useless. I have not at all used the internet services on this number. A[art from that i was also informed that i have some other number with the same details and have been charged for that which is again incorrect. I have a other number [protected] and it is nt evn used for more than 5 calls til date.. How can this all is possible.


I was also asked ques like do u have any other postpaid connection on your name...from Docomo or any other service provider...or have i port this number,,,not at all..i have other number mentioned about..that also is not used..ur system is corrupted and useless

I need a call back on right away from the manager. I have wasted my time alot in last 2-3 days speaking to your customer service team. It was useless and just wst of time.

Tata Docomo is liable to pay me the time which was wasted because of this error. How can u charge any one if the service is nearly not at ally used. I need the immeidate attention to this complain or else i will directly go to TRIA. which will make this worst ...and tata docomo will suffer it..

Call me at [protected].. thats it

Tasha Dham

Respected Sir,
I had applied for a Docomo sim by the name of Archana Singh(my mother) 2 weeks ago,and still i cant make a call from that number,the people in your company say it will take a long time as the sim activation process has changed.So what am I supposed to do?Wait for a month or 2? If there is a problem in the documents submitted they should atleast tell me so that I can make a correction.Did not expect this from a company like Tata Docomo.Kindly solve my problem
Number of the sim-[protected]
Serial number of the sim -[protected]

Dear Sir, TAta Docomo has one of the worst Coverage in the whole of india . They just put up hoardings saying that no one covers tamil nadu like we do . We are happy with your plans and calling rates . But very much disapointed in tthe network service . In spite of complaining over 20 times . No action has been taken . I mailed to the appelate authority and every one ! Every where we go we are forced to switch to aircel tower to make a call or to go to the terrace . All the Mobile shops in our area discourage people to take docomo . What is the use of plans when you can't make a call !!! My house is just a kilometer from your head office in chennai and close to the main road ! under aircel tower none off the booster packs are applicable .
Pls kindly do something .

Hi,

I am Suresh. my number [protected]. i am frequently getting unwanted flash message and also sometimes services are added automatically to my number. because of this tata docomo guys are deducting money every day from my balance. this is like looting the customer.

i have called the customer care number(121) and no one helped me on this. if tata docomo really want money then inform and loot the customer (by increase call rate and so on) not like without informing customer by adding unwanted service and looting.please do not use cheep tricks to loot the customer.

every day who will waste time to Dial 155223 to check what services are added to my number and stop.

I am still unable to digest how come company like TATA are doing like this. Till now i am thinking there are the more trusted Indian company then any other in INDIA. the way tata docomo is cheating customer is not good at all for their reputation.

and also this is not only my problem, so many people who are using tata docomo are facing the same issue.

please somebody help me to resolve this issue. otherwise i have to think alternative.

Thanks,
Suresh

Hi Sir My DoCoMo Number is [protected]. And i Lost my Password.
I click forgot password link and provide the Mobile Number and click continue. But it shows
'Dear Customer, you have not changed your initial PIN. If you have forgotten your PIN, please contact customer care at 121 (Post-Paid & Pre-Paid) to receive new PIN'

My name is Manoj Gupta
i want call summary of incoming and outgoing details of call and MSG.
My TATA docomo no.is [protected]

Please sent me on my mail id
positive.4487.[protected]@gmail.com

1.Without informing me they are cutting down my balance by activating all stupid services.
2. When i spoke with customer care about the above mentioned issue , he responded he will deactivate the added service and refund the money, but the money is not refunded
3.Network problem.

i m using htc sensation handset.
I am getting continous service message.
I made compaint regarding but my problem is not solved

dear sir,
i am a tata docomo user from last 3years. Currently i am using 3 numbers ([protected],[protected], [protected]) . I am a regular user of gprs service. On last one month i have seen several times balance got deducted without any reason and when i inquired i got information i have downloaded some clips or services where as i have not used any service. After long argument some times i get refund and some times not in last 3 days from my member[protected] they have deducted rs 37 like that. I am asking for a permanent solution for that but no one provides me any solution the something was happening with the same number when i took the connection at that time also daily docomo will deduct some amount and after complaining about it they refund the same but now they are not ready to refund. For next 15 days i will be in roaming so kindly help me since what amount i recharge they deducted the amount just leaving rs 1in my account to use gprs i am facing the same problem with my other numbers also. Kindly help me in solving the issue, i am having many mails confarming about the unjustifiable balance deduction and refund of the same if required i can provide thr same..

Hi,

I am Arun Kumar, using TATA DOCOMO prepaid services. I am fed up of TATA DOCOMO unfair deduction of my balance. I have recharge online my TATA DOCOMO number# [protected], 5 times in 2 days ( 22nd Nov 2012 and 23rd Nov 2012) but every time my balance got deducted. I have Recharge with balance of 50 rs. on 22nd Nov 2012 through my IDBI Internet banking and on 23rd Nov 2012 recharge with Rs. 50 + 20 + 20 through IDBI Internet banking and Rs. 20 with local dealer. But every time after recharge it shows the balance and then it deduct the balance automatically in a second it shows 0 balance.

I tried to contact DOCOMO customer care and every time I got the response. Your transactions have not been showing in our system and also they told me to refund my money but I did not get any response till now.

I am facing this problem for last One and a half month. Every time they deduct my balance without any reason, even I do not get any call or message. TATA DOCOMO refund the money once in a month and very next time they charge double or triple of the refunding money.

Full Transaction details as showing in bank a/C :
tx1 :

Transaction Details
Account Number: [protected]
Transaction Date: 22/11/12
Transaction Amount: INR 50.00
Transaction Type: DR
Transaction Description: INET/EasyFill/[protected]/[protected]


txn 2 :

Transaction Details
Account Number: [protected]
Transaction Date: 23/11/12
Transaction Amount: INR 20.00
Transaction Type: DR
Transaction Description: INET/EasyFill/[protected]/[protected]


txn3 :

Transaction Details
Account Number: [protected]
Transaction Date: 23/11/12
Transaction Amount: INR 20.00
Transaction Type: DR
Transaction Description: INET/EasyFill/[protected]/[protected]


txn 4 :

Transaction Details
Account Number: [protected]
Transaction Date: 23/11/12
Transaction Amount: INR 50.00
Transaction Type: DR
Transaction Description: INET/EasyFill/[protected]/[protected]

txn 5:

Recharge through Local dealer for Rs. 20 on 23rd Nov 2012 and did not get any confirmation message.

Attach the Screen shot of IDBI Account Mini Statement for amount deduction from account on recharge of DOCOMO number.

please do the needful to refund my money back or else recharge.
Thanking you!
Arun Kumar
Mob: [protected], [protected]
Email: [protected]@gmail.com

My Tata Docomo (prepaid) Number is +91-[protected]. I don't know for what Rs. 2/- is getting deducted from my balance. I request you to stop it. Also, If there is any toll free number to rectify the problem kindly provide us.

Looking forward to your reply.

With best regards,
Geetha.

SIR /MAM
I AM USING 2 NO.(s) OF TATA DOCOMO . I BUY THESE NUMBERS AFTER LISTENING ABOUT DOCOMO BEST SERVISE AND SUPPORT. BUT ACCORDING TO MY WELL EXPERIENSE IT HAS WORST SERVISE AND CUSTOMER SUPPORT.
YOUR DRAW BACKS …..
1. NON REFUND OF WRONGLY DEDUCTED BALANCE ( NO MATTERS HOW MUCH SMALL ITS AMOUNT IS )
2. NON EXPERIENSED CUSTOMER CARE REPRESENTATIVES @ 198 COMPLAIN NO. ( EVERY TIME I CALL THEY GIVE DIFFERENT REASONS FOR THE SAME PROBLEM )
3. NON AVAILABLITY OF CONTACTING CUSTOMER CARE SECOND TIME IN A TIME (I CONTACTS 3 DAYS AND AFTER THAT I AM UNABLE TO CONTACT THEM EVEN AFTER 2 WEEKS )
4. BEST SOLUTION FROM THEM IS “ CALL US AFTER 4 HOURS HERE IS SOME TECHNICAL PROBLEM “ SINSE THEY KNOW THAT WE CANT CONTACT THEM AGAIN
5. CANT USE NET AT 0 BALANCE (I DON’T KNOW WHY ? ) WHILE IT MUST BE AVAILABLE . BECOUSE SOME TIME DUE TO UNCONSERN WE CALL AND BALANCE RECHEASE BELOW 1 RUPEE AND WE CANT GET RECHARGE COUPON AT THAT TIME OR PLACE . DUE TO UNAVAILABLITY OF NET WE CANT DO ONLINE RECHARGE TOO..
OTHER COMPANIES PROVIDE THIS FACILITY.

CONTACT NO. [protected]

yesterday on 22.11.2012 theservice provider deduce my balace by activating unwanted service by it self . i want my mony back and i dont want these type o[censored]nwanted services so i request to the service provider to unsubscribe these servises

Dear sir/Madam I have recharge my mobile with 35 rs juice up as per the pack On Net calls at 1p/6s and Off Net calls at 1p/2s for 60days..am in rural area so docomo is tied up with aircel while am in another networks my call tariff exceeds...I cant set docomo manually all times because its not available in all areas..Around 70% of coverage has been given by aircel..So the customer within those area cant enjoy the juice up benefits.Its like roaming in the home state..Docomo is responsible for not covering those areas then how should the customers responsible for that..I think the docomo covers directly in major cities only so this juiceup suits there only then what ll be the position of village and rural customers they are all still paying for the juiceup without knowing this matter.A good network must provide offers equally dont do this partiality..Customers in this docomo networks are all stay here only for this cheap call rates if they know this matter they are all migrate to some other networks

Hi,

Mobile number - [protected]

While recharging using my credit card, last night at around 12:30AM, on 23/11/2012, my credit card was charged for Rs 333. However, I did not receive any recharge on my mobile.

Please look into the issue.

Thanks and regards,
Ankur Mukherjee

Dear sir, my number is [protected].from since 15days I m asking to tatadocomo coustmar care excutives that puk number.here that simply saying for that number the puk number was not updated. Then I asked y? What's the promblem? Nearly I talked vth 15 excutives.and 3 numbers higher mangers.sir plz take my case and slove my promblem .thanking u sir my onther num is [protected]